Lexington Law Firm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also, the contact information that [redacted] provided is invalid so therefore I was unable to return "both" calls that he made. I did speak to a supervisor on 5/26/15 and my account was noted that I have received the $25.98 in the original form of payment. 
Sincerely,
[redacted]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’ Revdex.com complaint. We issued both refunds.  One on 11/01, and one on 11/08.  This is in addition to the numerous discounts we provided you during your service.  We have therefore retained less than $300 for your entire representation of over 8 months. You had agreed in advance to pay us at least 579.00 for this work you chose to extend each month.  You've received our labor at nearly half price at this point. Our work resulted in extreme benefits to you in the form of at least 24 deletions, perhaps more from your credit profile. Also you were made aware that we sent your Fulton County Tax Office Dispute as requested as soon as we received the document we instructed you to provide.  The challenge was sent on August 8th.  You were notified at that time by email.  Your allegation we never sent it is simply not true. Your allegation of poor customer service has been reviewed and we cannot find any fault with the agents and see that they were extraordinarily patient with your manner and demeanor toward us.  There was no dishonesty toward you in any way. Your allegation you were treated dishonestly is untrue.  You have now obtained this work at a significant, and extreme discount, and all of your "concerns" have been resolved at this point.  In fact, we note that they were resolved by 11/09/16 with our issuance of the final refund you demanded. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: we were told nothing about anything on the case, I tried to cancel when I was told to, they would not cancel it, I called 3 times and each time was told something different. So no I do not accept it
Sincerely,
[redacted]...

[redacted]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Lexington Law Firm regrets to hear of any dissatisfaction this individual or her son experienced when enrolling with Lexington’s credit repair services. Lexington takes...

all Complaints seriously and strives to resolve them in a timely manner to all parties’ satisfaction. Anytime an individual expresses interest in Lexington’s services, that person goes through a credit consultation describing the service and seeing if the individual is need of that service. During the enrollment, disclosures are read so the individual understands the payments and schedule of when payments are due. Before a person becomes a client, they must electronically agree to the engagement agreement. This agreement sets forth services Lexington will perform as well as the price for service levels and rights as a client. Each client has five days to decide if they want to close their case so to not owe any additional payments. The engagement agreement is available to each client through the client website or can be emailed at the request of the client. Upon receiving this Complaint, and attorney from Lexington has left two voicemails and emailed the individual to speak with her about her experience. As of the time of this Response Lexington has not yet heard back from her and would encourage her to contact Lexington if she would like to talk about her concerns. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re: [redacted]This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. In his Reply, Mr. [redacted] states, “Another thing is I never put in digital signature because I never even logged into their site until after my fiance told me that she had set it up.” [sic] As stated in Lexington Law Firm's previous Response, Mr. [redacted]’s case was opened online, and an Engagement Agreement was electronically signed by him on the date of sign up. To Lexington Law Firm's knowledge, it was Mr. [redacted] who opened his case and signed the Engagement Agreement. The 12/5/2016 payments displayed in Mr. [redacted]'s screenshot are the two payments that posted to Mr. [redacted]'s case on 12/2/2016. As stated in the previous Response, on the November 18th phone call, Mr. [redacted] was informed of these past due amounts, and he made arrangements to pay them. The 12/8/2016 payments in Mr. [redacted]'s screenshot were not payments drafted on his case, but on his wife’s case. The credit card used on his wife's case is in her name. If Mr. [redacted]’s wife used his credit card information without his consent, it is not Lexington Law Firm’s issue to resolve because it is actually a victim of fraud along with Mr. [redacted]. A review of Lexington Law Firm’s call records confirmed that there were only three phone calls with his wife: two in July just after opening her case, and one in December where she was informed of the past due payments that were scheduled to draft. Lexington Law Firm actually tried to contact Mr. [redacted]’s wife on multiple occasions and left voice messages a month before the December phone call took place. There are only two phone calls with Mr. [redacted]: one in August when he called to make arrangements to pay his past due balance and one in November when Lexington Law Firm called Mr. [redacted] to close his case and made arrangements to draft his past due payment. Mr. [redacted] actually hung up on the paralegal who was trying to assist him on the November phone call. Lexington Law Firm makes it convenient and easy for clients to contact paralegals in a variety of ways: phone, email, chat and feedback through the client website. Mr. [redacted] could have called back at any time or used a different method to contact Lexington Law Firm when it was convenient for him; however, he failed to do so. Lexington Law Firm made multiple attempts to address Mr. [redacted]’s issues, including waiving declined payment fees and making payment arrangements when he was unable to pay. Lexington Law Firm is not responsible for damages or overdraft fees caused by another party fraudulently signing up clients or when Lexington Law Firm is a victim of credit card fraud. Mr. [redacted] is wasting time filing this Revdex.com complaint because his cause of action is against someone else entirely. Therefore, Lexington Law Firm considers this matter closed. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law Firm has had the joy of seeing millions of negative items removed from our clients’ credit reports. Nevertheless, we regret to learn that even a single client was unsatisfied. In this...

case, Lexington Law Firm regrets to receive this Revdex.com Complaint from Mr. [redacted] due to the fact that Mr. [redacted] has already received the refund that he himself requested. Specifically, on May 11, 2015, Mr. [redacted] called and spoke to a Lexington Law Firm paralegal and expressed his displeasure. Without getting into the details of what was and was not agreed upon factually, it suffices to say that all parties agreed upon a resolution. After being transferred to a supervisor, Mr. [redacted] was eventually asked “how much of that payment were you looking to receive back?” to which Mr. [redacted] replied “…I feel that half of that amount should be credited back to my account.” Mr. [redacted] was then informed that the supervisor would need to consult with a Lexington Attorney to approve such an amount. Mr. [redacted] then specifically stated that his requested refund was “the fair thing to do, and… if that’s something they can’t do then they need to come back with a counter-offer of what they can do.” After consulting with an attorney, the supervisor informed Mr. [redacted] that the attorney did not counter-offer, and in fact, accepted and approved Mr. [redacted]’s requested refund. The method of refund was discussed to which Mr. [redacted] thanked the supervisor repeatedly. The call was ended. Lexington Law Firm honored the agreed upon refund request and issued a refund the very next day on May 12, 2015. Lexington Law Firm therefore considered this matter closed. Unfortunately, Mr. [redacted] thereafter chose to file this Revdex.com Complaint five days after receiving his requested refund, alleging that he was somehow mislead into accepting the refund request, when indeed, the refund amount was offered by none other than himself. It is further regretful that this Revdex.com Complaint ultimately asks for nothing more than more money. After approximately 8 months of legal representation from our law firm and approximately 26 negative items removed from his credit reports during our representation of him (the removals consisted of more than solely Department of Education and Amex removals), Mr. [redacted] asks for a full refund. Regardless of all this, Lexington Law Firm will issue a full refund simply as a client courtesy even after having been personally assured that the previous refund request was a sufficient settlement amount. This refund will be processed in the same way the first refund was agreed upon. Lexington Law Firm therefore considers this matter closed with finality. Thanks,[redacted] | Managing Executive Assistant, Lexington Law Firm

Re: [redacted]  [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. There may have been some confusion about our billing, as we are only allowed to bill after the work is complete for each month, but we have contacted Mr. [redacted],...

understood his position, and agreed to refund his last payment as requested.  Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. We only challenged items you asked us to.  You filled out the web form we supplied for that purpose on 11/13/2016, also on that date you called in to confirm our...

arrangement and your next bill was discussed.  We then have your call from 12/13/16, where we discussed the two removals we had achieved in your case.  At that time you were behind on payments, as your bank was declining our charge on the date you selected for such, and told us you would call us back, presumably to speak with your bank.   We continued to remove items on your behalf.  You never discussed cancellation with us.  Then on January 6th of this year you called in attempting to tell our agent that you had provided notice of cancellation on the last call, instead of discussing removals and receiving a case update.  That agent did take your demand seriously, but this would be very unusual, so our agent listened to the entire call, and informed you that you were mistaken.  Our floor supervisor then listened to all the calls we’ve received from you, and made detailed notes on what was discussed, and there was no request for cancellation ever made.  However our supervisor then offered kindly to simply close your case and waive the amounts we had not collected yet.  We hope you will understand that we have already supplied courtesy discounts for you in this matter, even though you were not correct in your assertion that you ‘cancelled’.  Please understand that we did our best to help you in your situation, but you did not provide us any notice of cancellation, and we spent much time listening to the calls in order to know for sure.   We appreciate your understanding of the situation.    Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal Response to Ms. [redacted]’s Complaint with the Revdex.com. Lexington did not contact Ms. [redacted], but rather she was transferred to Lexington from a third party based on items on her credit report that may have...

been adversely affecting her ability to get credit. Lexington does not have a free month long trial period for its services, but does allow a five day right of rescission giving clients the option to terminate the representation within the first five days without having to make the first payment. Ms. [redacted] has been a client for several months and no records are found of her making any phone calls until very recently when she requested to terminate the representation. Upon making that request, Lexington ceased representing her and informed her that payments were owed for work that had been completed on her behalf but not yet billed, in accordance with the Credit Repair Organizations Act. Upon receiving this Complaint, an attorney from Lexington reviewed her case and the initial phone call Ms. [redacted] had with Lexington. During the course of the phone call Ms. [redacted] was told about the services Lexington would provide and her rights and payment obligations. Ms. [redacted] signed the engagement agreement and Lexington began representing her. Lexington’s representation included sending challenges to the credit bureaus and letters to creditors on her behalf, monthly credit monitoring and coaching, access to online credit and budgeting tools, and more. Lexington collected payments for these services according to the engagement agreement. Lexington has reached out to Ms. [redacted] via email regarding her Complaint and case with Lexington. As of the time of this Response, the firm has not heard back from Ms. [redacted] but would urge her to communicate with Lexington as indicated in the email if she has further questions or concerns about her case.

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Lexington has been able to speak with Ms. [redacted] and explain the process of credit repair and why Lexington would be unable to assure her that items would be removed from her credit reports. As part of the conversation it had with her, Lexington and Ms. [redacted] were able to come to an amicable resolution to her Complaint. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint.  Lexington Law Firm is sorry to hear of any problems Mr. [redacted] may have encountered when he contemplated enrolling with Lexington for credit repair services. Lexington takes all complaints seriously...

and strives to resolve them in a timely manner and to all parties’ satisfaction.When an individual calls to enroll for services, they may receive a free consultation to determine if the services are a good fit for them. This free consultation consists of a brief summary report to determine what, if any, types of negative items are hurting a client. If the individual decides to continue, then there is a fee in order to obtain a TransUnion credit report for $14.99. This is not an advanced fee for credit repair services, but rather is the price in order to obtain a product – a TransUnion credit report. Lexington follows the credit Repair Organizations Act and does not take money for its credit repair services until after those services have been rendered.Lexington apologizes if this information was not clear to Mr. [redacted] when he contemplated enrolling with our services. As Mr. [redacted] did not become a client, Lexington does not have his information or credit report on file. An attorney has reached out to Mr. [redacted] to speak with him about his concerns. As of the time of this response Lexington has not received any returned correspondence from Mr. [redacted]. Lexington has, however, taken steps it feels should resolve Mr. [redacted]’s concerns based on his desired outcome. Lexington would encourage Mr. [redacted] to contact Lexington to discuss any additional questions or concerns he may have.  Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law is always disappointed to hear that a client has had a negative experience while a client. When such instances occur, Lexington does everything within its...

power to resolve the situation. When a client opens a case with Lexington, its agents explain our challenge process in detail to the new clients. Additionally, the client website allows clients to select the manner in which it would like Lexington to approach these items. If the client was still unclear on these methods, it apologizes for the miscommunication. Lexington has reached out to Mr. [redacted] and Lexington has taken steps it feels reaches a mutual resolution. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Re: #[redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Customer alleges that services were not delivered as promised.  He provides no support whatsoever for this statement.  Upon review, we see all services...

were performed as agreed.  Additionally, customer requested a full copy of his case file (of well over 2 hundred pages due to the unusual amount of work performed on his particular case) on October 10th.  We informed him on that day, the request would take 30 to 45 days to complete.   We verified today that the case file has been prepared, and customer has received his directions to download from a secure online document service.  Thanks, Kristine G[redacted]|Managing Executive Assistant, Lexington Law FirmStatement of Confidentiality: The contents of this e-mail message and any attachments are confidential and are intended solely for the addressee. If you have received this transmission in error, any use, reproduction or dissemination of this transmission is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail and delete this message and its attachments, if any. Email is covered by the Electronic Communications Privacy Act, 18 USC §§ 2510-2521 and is legally privileged.

RE: [redacted] This is Lexington Law Firm’s formal Response to Mr. [redacted]’s Complaint with the Revdex.com. Lexington bills its clients in accordance with the Credit Repair Organizations Act and bills only after work has been completed on your case. The first payment...

made to Lexington is the cost to set up a client’s case. This cost includes pulling and analyzing additional reports from the main credit bureaus, allowing the client to have access to credit coaching and budget tools on the client website, obtaining a TransUnion FICO score, and providing identity theft tools and insurance policy. For each month after that payment, the client is billed for all the work on his case after the work has been completed. This information is included in the engagement agreement each client signs in order to become a client. Upon receiving this Complaint from Mr. [redacted], an attorney from Lexington reviewed his case and has taken steps to resolve his concerns with the billing. Lexington has emailed Mr. [redacted] to inform him of these steps and would encourage him to contact Lexington directly if he has any questions regarding his case or Complaint. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. We have attempted to help this customer on several occasions, however we can see every phone call coming in, and customer did not call us to cancel on January...

10th.  He chatted with us however (as this is his usual method of communication with us).  There was no mention of a cancellation. Customer could not provide any proof of a phone call to us.  However because our technical infrastructure tracks every number dialing in, and there is no phone call from him, we normally ask that he accept the responsibility he agreed to upon signing up with us.  Our terms for cancellation are clear and customer did not follow the procedure he agreed to. However to illustrate our tendency to side with the customer, he received nearly a full refund after his complaint to our agent.  He fails to mention this, and asks for an amount larger than we ever received for his case.   He paid as agreed for our services in the amount of 179.95, and we refunded all but $60 of that.  This means that we not only waived all charges due after the 10th, but gave him an additional discount for the set up fee, that he does not dispute.  Thus any money we could refund has been refunded, and a bit more for his satisfaction.  We had thought he aware of this, and the matter settled before receiving the same complaint from the Revdex.com.  We ask that customer admit we resolved his issue to his benefit, although we cannot agree to his statements. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Complaint: [redacted]
I am rejecting this response because: Lexington law only tried to contact me once yesterday at 5.07 p.m. Below is the transcripts from my cellphone for the message left for me.  I tried to return the call at 5:23 and left a message.  I heard no call back today.  in there response, they indicate they have taken steps they feel is fair resolution on this issue.  Can you please indicate what that fair resolution is.
Sincerely,
[redacted]

Received the following email from the business: Re: #[redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. If you can back up your accusation that we have a false ad, we will give you a full refund.  We are concerned...

that it is your statements which appear untrue.  You claim you paid us thousands and we did nothing.   However, you know that we deleted at least 5 items for you in the three months you were with us.  You also paid us less than $300.   But please forward to us the ad you claim is false and if you are correct, you will get a full refund.  Thank you for your understanding. Thanks,Kristine G[redacted] | Managing Executive Assistant, Lexington Law FirmStatement of Confidentiality: The contents of this e-mail message and any attachments are confidential and are intended solely for the addressee. If you have received this transmission in error, any use, reproduction or dissemination of this transmission is strictly prohibited. If you are not the intended recipient, please immediately notify the sender by reply e-mail and delete this message and its attachments, if any. Email is covered by the Electronic Communications Privacy Act, 18 USC §§ 2510-2521 and is legally privileged.

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’ Revdex.com complaint. Customer claims she agreed to our service, but alleges we billed her in a way that was not agreed upon.  That is not possible in this situation.  Customer agreed to...

our set up fee to be completed and charged within 5 days, and to be billed each 30 days thereafter as long as she wished to retain us. We have reviewed the billing and customer should have a copy of her written agreement where it clearly states what she will expect as far as billing.  She supplied us with a text message verifying she read and understood the terms, before we would agree to work on her issues.   Perhaps customer became confused about the set-up fee, and now believes it was for the first month?  If so, we do have her agreement on record that at the time of set up, she did understand this.  We appreciate her business and her feedback, but we only worked on her behalf due to her agreement to pay us for that work.  Additionally this customer has been utilizing our service, now for several years going back to 2013.  This is her third sign up with us, and she has experienced our billing process over that period of years.  Additionally we have waived most of her fees for her, due to her refusal to pay us on many occasions.  There are dozens of declined payment attempts, and we have not received anything near the price she agreed for all of our labor on her behalf.  We apologize but we can see that customer not only agreed to our billing, but received many waivers and discounts along the way. We can also see that customer still owes us a significant amount.  If she agrees to resolve this complaint, we will not attempt to collect the amount owed, and she may be relieved of this obligation.  Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]   --