Lexington Law Firm

Complaint: [redacted]
I am rejecting this response because: I did not have one till I canceled it and they have already made up letters to send in this case so they as well as the bureau needs to remove it and this was never about affordability or timing it is the matter that they prolong...

the process by continuing to charge you monthly and only do one or two things when disputes can all be put in at once and since updates only have every thirty days this give this time to get another payment from you which they don't tell you that.   
Sincerely,
[redacted]

This is Lexington Law Firm’s formal response to Ms. A[redacted]’s Revdex.com complaint. Lexington has reviewed the initial call that Ms. A[redacted] talks about in her complaint. In that call it is clearly mentioned that there we bill $99.95 after the first five days for work completed at...

that time to set up the case, and $99.95 every month thereafter. We have also attempted to reach out to Ms. A[redacted] in an attempt to resolve the matter, but there was no response. Despite Lexington having clearly laid out the terms of the agreement, in the interest of client satisfaction we have issued Ms. A[redacted] the requested refund. She should already have seen that refund post to her account. Sincerely,Amy R[redacted]Executive AssistantLexington Law Firm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Re: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law Firm regrets to hear of any issues that may have arisen while Mr. [redacted] was a client with Lexington. After receiving this Complaint an attorney...

reviewed Mr. [redacted]’s case to verify that disputes and letters to creditors were in fact sent according to what was told to Mr. [redacted] while he was a client. Although many of our clients do see items removed from their credit reports, Lexington cannot guarantee removals as it is the sole discretion of creditors and/or credit bureaus that report items on credit reports. Clients pay Lexington for their service and efforts in credit repair and not the ultimate outcome of their case. An attorney also reached out to Mr. [redacted] to speak with him about the issues stated in his Complaint. After speaking on the phone, Lexington and Mr. [redacted] have come to an amicable resolution that allows each party to move forward. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

This is Lexington Law Firm’s formal Response to Mr. [redacted]’s Complaint with the Revdex.com. Lexington assists clients in ensuring the items on their credit reports are a fair, accurate, and substantiate portrayal of their credit history. Lexington does this by sending challenges...

directly to the credit bureaus and letters to creditors on its clients’ behalf. Clients may continue to be represented by Lexington for as long as they desire these services. The first payment to Lexington is the cost to set up the client’s case. This includes pulling additional credit reports, providing identity theft protection and insurance policy, credit monitoring and a FICO score, and budgeting and other online tools. This fee depends on the level of service the client chooses. After this fee, which is billed after five days of enrolling in services, Lexington continues to provide these services as well as sending challenges to the credit bureaus and letters to creditors on the client’s behalf. Lexington does not bill for these services until after they are performed, and does so every thirty days after the client’s initial payment as indicated in the engagement agreement. Lexington is unable to represent clients indefinitely based on a singular first payment for setting up their case. The billing, as indicated above, is included in the engagement agreement which every person must sign before becoming a client. This agreement is always available on the client website or by request from Lexington. Upon receiving this Complaint, an attorney from Lexington reviewed Mr. [redacted]’s case and payment history. Based on its records, Lexington did not attempt to draft a payment from Mr. [redacted] in March, 2018. Additionally, Lexington did not receive other payments from Mr. [redacted] as indicated in his Complaint. Lexington has reached out to Mr. [redacted] to discuss any discrepancy he may have regarding the billing while he was a client with Lexington. As of the time of this Response, the firm has not yet received a reply from Mr. [redacted], but would encourage him to reach out to Lexington as indicated in the email sent to him by one of Lexington’s attorneys. Claudia I[redacted]

Complaint: [redacted]
I am rejecting this response because:Lexington Law used deceitful practices to have me sign up for a free trial, which was supposed to be two weeks long. When I was signing up, the representitive said that I could cancel anytime, but apparently that was a lie. I contacted the law firm several times explaining to them that their practices were unfair, illegitimate, and decieptful. My first contact was on the 28th of July. I have responses to my emails, one is : July 30th at 10:22amDear [redacted],Thank you for contacting Lexington Law Firm. We recently received an e-mail request to cancel your case. Your case is now closed. Please keep in mind that any final invoice is for work which was completed in the previous month and not for work yet to be performed. In compliance with the Credit Repair Organization Act [15 USC ? 1679b(b)], Lexington performs its services prior to assessing fees for monthly services rendered. Consequently, any final invoice will be due on your scheduled payment date.Your confirmation number is [redacted].We appreciate the opportunity we have had to work with you. Should you need our services in the future, or know someone that does, please contact us. If you reinstate your case within 60 days by phone at ###-###-####, the $99.95 reinstate fee will be waived for your case.In addition, we would appreciate your candid feedback regarding the underlying reason(s) for closing your case. Lexington offers a variety of service levels that may better suit your credit repair and financial needs. We invite you to respond to a brief survey to help Lexington improve its services by clicking the following link: https://clients.lexingtonlaw.com/survey_cancellation.phpPlease contact us with any further questions or concerns that you may have. You may contact us via the client website at https://clients.lexingtonlaw.com/login or by phone at ###-###-####. Our office hours are 6:00 AM - 10:00 PM MST Monday through Friday and 7:00 AM - 5:00 PM MST on Saturdays.Sincerely,Brianna M[redacted]Lexington Law FirmPO Box 510290Salt Lake City, UT 84151###-###-####https://clients.lexingtonlaw.comI tried to withdraw from my 'free' trial, but they didn't withdraw me, I was told they were still going to bill me. 
[redacted]
Sincerely,
[redacted] Dear [redacted],Thank you for contacting Lexington Law Firm. We recently received an e-mail request to cancel your case. Your case is now closed. Please keep in mind that any final invoice is for work which was completed in the previous month and not for work yet to be performed. In compliance with the Credit Repair Organization Act [15 USC ? 1679b(b)], Lexington performs its services prior to assessing fees for monthly services rendered. Consequently, any final invoice will be due on your scheduled payment date.Your confirmation number is [redacted].We appreciate the opportunity we have had to work with you. Should you need our services in the future, or know someone that does, please contact us. If you reinstate your case within 60 days by phone at ###-###-####, the $99.95 reinstate fee will be waived for your case.In addition, we would appreciate your candid feedback regarding the underlying reason(s) for closing your case. Lexington offers a variety of service levels that may better suit your credit repair and financial needs. We invite you to respond to a brief survey to help Lexington improve its services by clicking the following link: https://clients.lexingtonlaw.com/survey_cancellation.phpPlease contact us with any further questions or concerns that you may have. You may contact us via the client website at https://clients.lexingtonlaw.com/login or by phone at ###-###-####. Our office hours are 6:00 AM - 10:00 PM MST Monday through Friday and 7:00 AM - 5:00 PM MST on Saturdays.Sincerely,Brianna MckennaLexington Law FirmPO Box 510290Salt Lake City, UT 841

Re: [redacted] This Lexington Law Firm’s formal Response to Mr. [redacted]’s Complaint with the Revdex.com. Lexington bills its client in accordance with federal legislation called the Credit Repair Organizations Act, which in relevant parts states that payments for...

credit repair services cannot be collected until after services have been performed. The first payment to Lexington is the cost to set up the client’s case. This includes pulling additional credit reports, providing identity theft protection and insurance policy, credit monitoring and a FICO score, and budgeting and other online tools. This fee depends on the level of service the client chooses. After this fee, which is billed after five days of enrolling in services, Lexington continues to provide these services as well as sending challenges to the credit bureaus and letters to creditors on the client’s behalf. Lexington does not bill for these services until after they are performed, and does so every thirty days after the client’s initial payment as indicated in the engagement agreement. Lexington continued to provide these services for Mr. [redacted] until the time he decided to terminate the representation. Upon that termination there was work that had been completed on his behalf but not yet paid for, which is the reason why there was a final charge. Upon receiving this Complaint, an attorney from Lexington emailed and spoke with Mr. [redacted] on the phone to discuss his concerns and a potential resolution to his Complaint. After speaking, Mr. [redacted] and Lexington came to an amicable resolution to his Complaint. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Re: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington regrets to hear of the negative experience Mr. [redacted] had after enrolling with Lexington for assistance with credit repair. Lexington takes all complaints...

seriously and strives to ensure the most positive experience possible for all its clients. When an individual enrolls with Lexington, he or she is given a five day right of rescission. If their case is closed within that five day period then there will be no charges for the work done. The five day period cannot be changed for any reason when a person enrolls. The payment date for a person’s first payment is flexible and can be changed depending on the needs of the client. Based on the recording of Mr. [redacted]’s call, it appears he thought his right to close his case was changed when his payment date was changed. An attorney from Lexington reviewed Mr. [redacted]’s case and reached out to him to speak about any misunderstandings and to find a resolution to his Complaint. As of the time of this Response Lexington has not been able to speak with Mr. [redacted] about his Complaint. Lexington has, however, taken steps it feels should resolve his Complaint. These steps have been communicated to Mr. [redacted] via email. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Customer subscribed to our service from February of 2015 to March of 2016.   This is 13 months, not 'over two years".  There has been no 'mishandling of a person...

with disabilities', and we cannot pretend to know what she means.  Customer does not explain this unusual statement in any way,  nor provide any support for this allegation.   Additionally, we have worked in good faith with this customer under a written agreement signed by her; she who clearly had the right to cancel her subscription with us at any time without penalty.   At any point during our work she could have cancelled if she was not happy.  She did not, she simply accepted the results of our work, and an improved credit report due to our efforts. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Rodney P[redacted],    What LLF HAS FAILED TO MENTIONED ABOVE WAS THAT I ALSO REPORTED THAT THEIR "SO-CALLED" DELETE OR REMOVED ITEMS ARE NOW IN FACT BACK ONTO MY CREDIT REPORTED SO IN ESSENCE, NOTHING REMOVED ACTUALLY REMAIN ED AS SUCH. I WAS TOLD DURING INITIAL SETUP THAT IF EVER I HAD A REMOTE ITEM RETURNED THAT LLF STANDS BEHIND THEIR WORD AND REPUTATION. HE ALSO MENTIONED A NO QUESTIONS ASKED MONEY BACK GUARANTEE AND THAT I WOULD GET THE CORRESPONDENSES BETWEEN CRAS/CREDITORS/AND CAS so I could also LEARN AS I GO AND SEE TYPE OF "STALL LETTERS" THE CREDITORS AND CAs would send out.    As per the CREDIT REPORTS, THEY WERE ABSOLUTELY NEVER ONCE ACCURATE UNLESS I MYSELF UPLOADED THE REPORTS. I HAVE MONITORING WITH ALL 3 CREDIT BUREAUS AND HAVE THE "DAILEY" UPDATES FEATURE FOR EACH ONE----NOT SOME OFF BRAND CREDIT REPORTING SITS BUT THE ACTUALLY TRANSUNION,EQUIFAX,AND EXPERIAN SITES.     FURTHER PROOF IS FACT THAT LLF IS RE-DISPUTING ITEMS THAT THEY PREVIOUSLY HAVE CLAIM ED TO HAVE DELETE SUCH AS [redacted] AND AFFLIATED.    AS PER AT LEAST 6 OF THE 16 DELETIONS, LLF HAD ABSOLUTELY  NOTHING TO DO WITH THEM BECAUSE I RECIEVED DELETIONS REPORTS FROM ALL 3 MIDLAND FUND ACCOUNTS ODDLY IN MAIL ON THE EXACTLY SAME DATE THAT LLF SENT ME EMAIL DETAILING THEY MAIL ED OUT DISPUTING TO THESE COLlection accounts. Those 3 midland collection was to collect for [redacted]/[redacted]/ and [redacted].     Now,sadly------»»»»»BOTH THE [redacted] AND [redacted] ARE BACK ON.    ITS BEEN A DISASTER AND ALTHOUGH EXTRAORDINARILY FRIENDLY AND PROFESSIONAL SOUNDING I FEEL LIKE I PAID FOR ABSOLUTELY NOTHING.
ITS LIKE I MENTIONED INITIALLY, I FIGURE LEXINGTON LAW WOULD "PAT THEMSELVES ON THE BACK" AND IGNORE WHAT IS NOW COMPARED TO WHEN I STARTED. CERTAINLY NOT NEAR A SERVICE NOR RESULTS I had hoped
Worse, one company they SUPPOSEDLY DELETED wrote me a letter telling me my letter appeared GENERIC.
LLF CAN SAY WHAT THEY WISH, BUT I WAS NOT DELIVERED THE SERVICE I was promised and the money back if not satisfied NO QUESTIONS ASKED IS OBVIOUSLY A "SALE PITCH".
NO, I'D RATHER FESS UP $75 ARBITATION FEE THAN TO ALLOW THIS CRAP TO CONTINUE. HECK----I ALREADY LOST MUCH MORE THAN THAT.
RODNEY
Y P[redacted]

Re: [redacted] [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law is a consumer advocacy law firm that focuses on ensuring the accuracy of its clients’ credit reports and the negative items listed therein. Mr. [redacted]...

contacted Lexington on March 11, 2017 in order to address the negative items found on his credit reports. Mr. [redacted] also signed the engagement agreement that outlines the services Lexington would provide to him and the obligations Mr. [redacted] would incur, including payments that would be owed. Lexington bills its clients in accordance with the Credit repair Organizations Act, which states that a person cannot be billed for credit repair services until after the services have been performed. Lexington works on a client’s case, including but not limited to sending challenges directly to the credit bureaus and letters to creditors on the client’s behalf. The client then makes a payment for these services. Because of this billing, when a client ends Lexington’s representation, there will be services performed for that client that have not yet been paid for. All of Lexington’s billing procedures are included in the engagement agreement, which clients have access to at all times. Upon receiving this Complaint from Mr. [redacted], an attorney from Lexington reviewed his case and reached out to him via email. Lexington believes it has taken steps that should resolve Mr. [redacted]’s Complaint and included these steps in the email. If he has any questions regarding these steps or his past case, Lexington would urge him to contact Lexington directly. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

This is Lexington Law Firm’s formal response to Ms. J[redacted]’ Revdex.com complaint. We're sorry that we were unable to meet Ms. J[redacted] expectation. We attempted to reach out to her to resolve the matter but received no response. She contacted us on 23 July, 2015 with her concerns. At...

that time we issued her a $50 refund. And asked her to send us a statement showing the overdraft charges so we could look into the matter. On 29 July, 2015, based on additional research, we issued an additional refund of $49.95. Again we asked her to send us a statement with the overdraft charges so we could look into the matter. To date, we haven't received any financial statements from her regarding overdraft charges. She also mentions that her husband was charged as well. She provided no identifying information on her husband. Our system hasn't turned up anyone with similar identifying information, such as a shared address. On 29 July, 2015 we requested that she provide us with more information so that we could look into the matter more closely. To date the only information we have about her husband is the mention in her complaint that she has one. Lexington has issued refunds totaling $99.95 which is the full amount she was billed. She wants a refund to cover overdraft fees, but hasn't given us any information about her overdraft fees. She wants a refund to cover the amount her husband was billed, but hasn't provided information that will allow us to identify her husband in our system. Without additional information on those two matters no additional refunds will be issued. Thanks,Kristine G[redacted] | Managing Executive Assistant, Lexington Law Firm

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law Firm regrets to hear of any misunderstanding that occurred while Mr. [redacted] was a client. Mr. [redacted] was referred to Lexington because he expressed interest...

in repairing his credit. After a credit consultation, Mr. [redacted] Lexington provides five (5) days for clients to cancel their service without condition or charge. Mr. [redacted] did not inform Lexington to cancel his service until nine (9) days later. An attorney from Lexington has reached out to Mr. [redacted] by phone and email but has been unable to speak with him. At the time Lexington wrote this response, Mr. [redacted] has not returned any correspondence. Despite not being able to speak with Mr. [redacted], Lexington has taken steps it believes will resolve any remaining concerns. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. When should I see my refund? 
Sincerely,
[redacted]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Lexington Law Firm regrets to hear of the experience Ms. [redacted] had while a client with Lexington. Lexington strives to resolve each complain in a timely manner...

and to each party’s satisfaction. When Ms. [redacted] returned to have Lexington again represent her in credit repair, there was a clerical error in the system that attached an incorrect first name to Ms. [redacted]. After investigating that error, the mistake on her case was fixed. Lexington can assure Ms. [redacted] that none of her information has been placed with another client. Upon receiving this Complaint, an attorney reached out to Ms. [redacted] to speak with her about the issues regarding her case. Lexington and Ms. [redacted] have spoken and come to an amicable resolution to her Complaint. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law always regrets to hear that a client has had a negative experience with Lexington. When such instances arise, Lexington does everything possible to resolve...

the situation. Mr. [redacted] has been a client of Lexington Law on five separate occasions: in 2005, 2008, 2015, 2016, and 2017.  During those 5 times, Lexington Law has forgiven $453.77 of missed payments, has discounted $39.95, and currently has an outstanding balance of $119.90 from this most recent representation. During all times, Lexington Law has worked diligently to assist Mr. [redacted] in challenging negative items appearing on his reports. Mr. [redacted] appreciated Lexington’s work enough to return four times. Lexington has reached out to Mr. [redacted], and both sides have reached a mutual resolution. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Complaint: [redacted]
I am rejecting this response because:I specifically asked the representative how long it typically takes  for a clients credit score to increase? If I were not paying your firm to help remove debts and increase my credit score exactly what service was I paying for?! Furthermore if you would like to contact me please do so in writing. 
Sincerely,
[redacted]

Re: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Lexington Law Firm takes care to help our clients understand our billing procedure. Lexington paralegals are available to answer such questions by phone, email,...

or chat. Additionally, clients who engage Lexington’s representation pay for work performed on their behalf, not for any specific outcome or result. Upon receipt of this Complaint, an attorney from Lexington reached out to Ms. [redacted] to discuss her concerns. At the time of writing this Response, however, she has not responded. Lexington has provided a resolution that will allow all parties to move forward. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint.  Lexington Law Firm is disappointed to hear of Ms. [redacted]’s dissatisfaction and any problems she had with Lexington’s credit repair services. Lexington Law Firm strives...

to ensure that any matter of this nature is resolved promptly and to both parties’ satisfaction. Ms. [redacted] signed up for Lexington’s services In November, 2016 in order to have Lexington attempt to have negative items removed from her credit report. In accordance with the engagement agreement, Lexington challenged negative items on Ms. [redacted]’s credit report and sent letters to her creditors on her behalf. Lexington is unable to guarantee or force results as it is the decision of the credit bureaus and creditors regarding what items are placed on a consumer’s credit report. An attorney from Lexington Law Firm has reached out to Ms. [redacted] in regards to her concerns in this matter and Lexington has taken steps that it feels have resolved Ms. [redacted]’s concerns so both parties may move on. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’ Revdex.com complaint. Lexington Law Firm regrets to hear of any problems with payments that may have arisen while Ms. [redacted] was a client. Ms. [redacted] engaged Lexington to represent her and...

assist her in credit repair on April 28, 2017. The state of Maryland dictates how residents of its state can be billed for credit repair services, and includes the specific dates on which the client is billed during the first ninety days of service. Lexington is unable to deviate from these days and must stick to the days the Maryland law provides. The schedule for payments is included in the engagement agreement that each client must sign before Lexington will represent him or her, which Ms. [redacted] did sign. A copy of the engagement agreement is always available for clients to see either on the client website or by requesting a copy directly from Lexington. An attorney from Lexington has reached out to Ms. [redacted] and left a voicemail regarding this Complaint. Lexington was unable to speak with Ms. [redacted], but feels it has taken the necessary steps to resolve her complaint regarding the payments on her case. Lexington has also emailed Ms. [redacted] to inform her of these steps. If Ms. [redacted] has any additional questions or concerns it would urge her to communicate directly with Lexington as indicated in the email.  Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]