Lexington Law Firm

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law Firm is sorry to hear of any problems Mr. [redacted] may have had with Lexington’s services while he was a client. Lexington strives to address and resolve all...

concerns in a timely manner and to all parties’ satisfaction. An attorney from Lexington Law Firm has reviewed Mr. [redacted]’s case and attempted to reach out to Mr. [redacted]. Mr. [redacted] has not responded to the voice mail left for him. Lexington has arranged to send all of the requested information to Mr. [redacted] via email. Based on the attempts to contact Mr. [redacted] and the fulfillment of Mr. [redacted]’s request to receive his documents Lexington considers this matter resolved. If Mr. [redacted] has any additional questions he should contact Lexington to discuss them. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Lexington Law Firm regrets to hear of any problems that may have occurred during or after Ms. [redacted] was a client with Lexington. Lexington takes all...

Complaints seriously and strives to investigate and resolve all concerns that our clients may have. Lexington represents its clients in their efforts to repair their credit, specifically to address negative items that may be inaccurate or unverifiable that are negatively impacting their credit profile. Often times, clients will be transferred to Lexington because their credit situation does not allow them to qualify for a loan or other credit related purposes. Lexington is always eager to assist clients no matter what their situation or background. Lexington is unable, however, to control the actions of third parties that may transfer them to Lexington. When a client speaks with a Lexington representative, they go through the processes of engaging Lexington. This includes pulling a credit report, going over the fee structure and billing dates, and electronically signing the engagement agreement. No individual can become a client without signing the engagement agreement. Lexington, in adherence with the Credit Repair Organizations Act, gives each client a right of rescission within which they can end the representation and incur no fees going forward. Lexington gives each client 5 days to review their case and determine whether they want to continue with the representation. Ms. [redacted] engaged Lexington and ultimately ended her representation within this five day period. Lexington is troubled to hear of any actions of third parties, but is unable to control those actions as any Rent to Own Company is a separate and distinct entity. Upon receiving Ms. [redacted]’s Complaint, an attorney from Lexington reviewed her case and reached out to speak with her about her concerns. Lexington has spoken with Ms. [redacted] and verified that the steps taken have resolved her concerns. If any additional concerns should arise, Lexington would encourage Ms. [redacted] to contact Lexington directly.  Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received an email stating a refund of the two payments of $119.95 is to be returned to my bank card from which it was taken for a total amt of $239.90 and I am awaiting it to be processed. As soon as it does then I will be satified that this complaint has been resolved. 
Sincerely,
[redacted]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington is troubled to hear the dissatisfaction this individual experienced while a client. An attorney from Lexington has reviewed his comment and his case...

with Lexington. Lexington has contacted Mr. [redacted] to discuss the issues that arose with Lexington’s service and support. After speaking on the phone, Lexington and Mr. [redacted] have come to an amicable resolution to his Complaint. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law Firm responds to Mr. [redacted]s Rebuttal and understands his frustration with the ability of the creditor or credit bureau to re-report an item that had previously been removed. Lexington reaffirms what it stated in its initial Response. Lexington works diligently to challenge inaccurate items on behalf of its clients, and receives payment for its efforts and not for any specified results. Although not entirely common, items that have been removed can reappear at the discretion of the creditor or credit bureau if those items are verified and not outside the statute of limitations. Upon receiving this Rebuttal, an attorney from Lexington has reached out to Mr. [redacted] to discuss his frustrations about the re-reporting of these items. After speaking on the phone, Mr. [redacted] and Lexington have come to an amicable resolution to his concerns and will keep in touch to ensure the resolution to completion. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Re: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. This is Lexington’s Response to Ms. [redacted]’s Rebuttal of Lexington’s earlier Responses. It is unclear at this time what relief Ms. [redacted] is seeking with Lexington. An attorney from Lexington has reached out to her several times without receiving any returned correspondence from Ms. [redacted], and has done so again by phone and email since her last Response. Additionally, Lexington had already provided a refund to Ms. [redacted] over one month ago that was promised to her by a Lexington paralegal. If Ms. [redacted] would like to discuss her case, Lexington would strongly encourage her to respond to Lexington’s emails or phone calls to discuss the matter. Until Ms. [redacted] returns Lexington’s calls, the firm feels it has taken the appropriate steps to try and resolve her concerns. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Re: [redacted] [redacted] We have carefully reviewed Mr. [redacted]’s complaint.  We have thoroughly investigated Mr. [redacted]’s concerns and have verified that their contact information has been removed from our records. Going forward Mr. [redacted] will not be contacted by our...

firm.  We trust that this resolves Mr. [redacted]’s concerns.   Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Lexington Responds to Ms. [redacted]’ Rebuttal and reaffirms what it stated in its initial Response. Ms. [redacted] spoke with a supervisor on September 27, one day after she filed her Complaint and Lexington ended its representation. This conversation took place five days after she initially engaged Lexington to represent her. Lexington ended its representation because Ms. [redacted] stated that calling Lexington was a waste of time and claimed to have been duped out of the $14.99 cost to obtain her credit report. By ending the representation, Lexington ensured Ms. [redacted] would not have any additional payments owed to Lexington. Lexington regrets it was unable to meet Ms. [redacted]’ expectations regarding its credit repair services. Lexington has tried everything it can do to help resolve Ms. [redacted]’ concerns. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. After a person engages Lexington to represent them, she then has a five day right of rescission in which to terminate the representation and have no obligation to...

make the first payment. Each client also must agree to legal disclosures and sign an engagement agreement to ensure they understand and agree to the services Lexington will render as well as the client’s rights and payment obligations. When a client terminates the representation she will have a final payment for the work that has been provided, as federal law states that credit repair services must be rendered before payment is collected. An attorney from Lexington has reviewed Ms. [redacted]’s Complaint and case and reached out to discuss them with her. After corresponding via email, Lexington and Ms. [redacted] have come to an amicable resolution to her Complaint. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected]: (801)297-2494Ext. 20056E: [email protected]

Re: [redacted]  [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. There may have been some confusion about our billing, as we are only allowed to bill after the work is complete for each month, but we have contacted Mr. [redacted], understood his position, and agreed to refund his last payment as requested.  Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

This is Lexington Law Firm’s formal response to Mr. C[redacted]’s Revdex.com complaint. Mr. C[redacted] signed up for services with Lexington Law Firm on 07/27/15 and was informed of the 5 day grace period in which he could cancel his services without being charged.  Mr. C[redacted] called...

Lexington on 08/03/15, (i.e.,on the 8th day) to cancel his case.  Lexington had already commenced its services.  Consequently, a fee of $99.95 was assessed.  In light of Mr. C[redacted]'s statements, Lexington has agreed to issue a refund of $99.95 for client satisfaction.  This refund should appear within 3-5 business days.  Lexington Law Firm considers this matter resolved. Thanks,Kristine G[redacted] | Managing Executive Assistant, Lexington Law Firm

Re: #[redacted] Jeff K[redacted] This is Lexington Law Firm’s formal response to Mr. K[redacted]’s Revdex.com complaint. Lexington Law Firm is disappointed to hear of Mr. K[redacted]’s dissatisfaction and any problems he had with Lexington’s credit repair services. Lexington Law Firm strives to ensure...

that any matter of this nature is resolved promptly and to both parties’ satisfaction. Mr. K[redacted] first signed up to have Lexington challenge negative items on his on his behalf on June 8, 2015. A Lexington paralegal spoke with Mr. K[redacted] when he signed up and discussed the payment process with him. He told Mr. K[redacted] that if he cancelled the services within the first five days then he would not be charged the initial case set up fee or any monthly charges thereafter. Mr. K[redacted] decided to cancel his services during that same conversation and stated that if he wanted to continue in the future then he would contact us. The Lexington paralegal told Mr. K[redacted] he would not be charged any money and sent him an email to confirm his case had been closed and would not be charged anything. Mr. K[redacted] called Lexington again on June 9, 2015 with the concern that he would still be charged for our services. Mr. K[redacted] spoke to another paralegal who told him that his case had in fact been cancelled and there were no charges and would be no future invoices because he had cancelled. Another email was sent to Mr. K[redacted] to verify that his case with Lexington had been closed. Lexington has not tried to collect any payments from Mr. K[redacted] and will not attempt to draft any payments in the future. Lexington has reached out and spoken with Mr. K[redacted] regarding his cancellation of services and any possible miscommunication regarding payments. Lexington reiterated to Mr. K[redacted] that his case is closed and does not owe any money. Lexington feels both parties can move on and the issue has been resolved satisfactorily for each party. Sincerely,Amy R[redacted]Executive AssistantLexington Law Firm

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. It is unfortunate that there seems to be some misunderstandings regarding what is possible with our service.  We do have a copy of our terms that you appeared to...

digitally sign prior to our allowing you as a client.  We ask that you read it when you have concerns or questions, as this is our agreement in full.  For example, it is not possible to 'expect' removal of an accurate item. It is also not possible for us to pretend we know the outcome of the investigation you ask us to prompt into items you simply tell us are inaccurate.  A customer may be mistaken, and obviously we are not able to know this prior to enrollment.  You are responsible for providing us accurate information.  Additionally our work did result in deletions of negative items from your report.  We notified you of these as they occurred.  Also please understand our supervisors are not being rude when they attempt to correct a misunderstanding.  A Supervisor cannot alter our agreement with you, or pretend to provide a service we do not.   For example it is not reasonable to expect we will continue to provide you service after you cancel it.   Finally, it is not possible for us to add negative marks to your report as you have claimed.  Mostly it appears that any confusion or questions you might have had were simply answered by your own incorrect assumptions of our service, and our answers were viewed as untrustworthy.  We cannot accommodate this, but only explain our various service levels and how you may choose which fits you best.  However it is abundantly clear that your misunderstanding has led to a complete breakdown of trust, as you feel comfortable calling us a 'fraud' without any factual basis.   Accordingly we are issuing a full refund of all fees you paid us.  We have then worked at your request, on your issues, for free.  We understand this will resolve your complaint. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 this case was closed. they refunded my money.thx.[redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Especially applying [redacted] in this situation, and putting it in [redacted]'s hands, this is not a personal matter. I had never "refused" to make payments. I even had the initiative to log into my account and make these payments, as stated previously. When the automatic system attempts to retrieve funds on it own, it is not a representation of a client's inability to make payments. Those are complications due to the system, as well as client and company needing mediation in order to have better comprehension going forward. Receiving payments, despite how they were obtained, therefore leaving an account at a balance of $19.95, which was about to be paid, then suspending an account shortly afterwards is highly questionable. I am not satisfied with this response, and am therefore seeking mediation through the Revdex.com's offer of $75 and arbitration.1 Timothy 2:5, "For there is one [redacted] and one mediator between [redacted] and mankind, the man [redacted]."
Sincerely,
[redacted]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Lexington Law has attempted to contact Ms. [redacted] again, but has not heard back from her. The action Lexington has taken to solve this situation, however, should resolve Ms. [redacted]'s complaints. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

This is Lexington Law Firm’s formal response to Ms. W[redacted]’ Revdex.com complaint. Ms. W[redacted] matter principally relates to her assertion that she was under the impression that [redacted] made a statement regarding Lexington Law Firm's services.  Lexington Law Firm is not...

responsible for [redacted]'s statements.  Lexington Law Firm adequately disclosed that the cost of the $12.99 was a nonrefundable fee to pull Ms. W[redacted] TransUnion credit report.  Ms. W[redacted] was provided with the phone number to request a refund for her TransUnion report and left a message with the vendor.  Lexington Law Firm has also submitted a request that Ms. W[redacted] be issued a refund for the $12.99.  Generally, these requests are processed within 3-5 business days.  Lexington Law Firm considers this matter resolved. Thanks,Kristine G[redacted] | Managing Executive Assistant, Lexington Law Firm

Re: [redacted] This is Lexington Law Firm’s formal Response to Mr. [redacted]’s Complaint with the Revdex.com. Lexington represents clients in ensuring the items that are listed on their credit reports are an accurate and substantiated portrayal of their credit history....

Lexington sends challenges directly to credit bureaus and letters to creditors on behalf of its clients. Lexington sends these as directed by the client in regards to what trade lines on their credit reports they would like Lexington to address. Lexington focuses on the credit history of each client and cannot speak as to the individual nature of each lender when it comes to requirements for a potential home loan. Lexington does not specifically address other factors that affect credit worthiness, such as utilization ration, inquiries, types of credit, and length of credit. Lexington does not consider a dispute as negatively impacting credit when it does not affect a credit score, but rather reflects the preference of a lender. Lexington’s representative stated that pulling his credit reports would not affect his credit, as the credit reports obtained are soft pulls, and not hard inquiries like when applying for a line of credit. Upon receiving this Complaint, an attorney from Lexington reached out to Mr. [redacted] to discuss the details of his Complaint and his phone calls he previously had with Lexington. After speaking on the phone, Lexington and Mr. [redacted] have come to an amicable resolution to his Complaint. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Lexington Law Firm regrets that Mr. [redacted] did not have a more positive experience with our firm.  Mr. [redacted] engaged Lexington Law Firm (“LLF”) on April 7, 2015, through an online sign up.  Once...

Mr. [redacted] had provided LLF with up-to-date credit reports, it was determined that Mr. [redacted] did not have any negative items reflecting on his credit report. LLF’s mission statement is to fight for every client’s legal right to a fair and accurate credit profile.  LLF accomplishes its mission by challenging or requesting validation on negative items that client deems unfair, inaccurate, or for which client wishes to seek validation.  Although LLF offers its clients value beyond the challenging or requesting validation for negative items, when a client does not have any negative items, he or she is typically not an ideal candidate for LLF’s services.   As such, LLF reached out to Mr. [redacted] via email on April 10, 2015, and instructed in part as follows: “Upon reviewing your case I see that there are not any negative items on your credit reports. You do have some Inquiries listed, which you did state you were interested in challenging with our Inquiry Assist feature on the client website. Once you have challenged those Inquiries please let us know if you would like to keep your case open on your current level of service.” At that time, Mr. [redacted] did not contact LLF to cancel or otherwise alter services.  Mr. [redacted] continued to email and chat with LLF regarding his credit profile and had made several inquiry challenges on his own behalf using LLF’s Inquiry Assist letters; these Inquiry Assist letters are provided to our clients for use within their own discretion. Mr. [redacted] cancelled services on May 28, 2015.  Mr. [redacted]’s last invoice for work completed was on May 12, 2015.  As such sixteen days had passed between the cancellation date and his last invoice date, which would account for the final invoice.  Nonetheless, in spite of this, the paralegal with whom Mr. [redacted] interacted should have simply waived the final invoice for client satisfaction purposes.  Once again, LLF regrets that Mr. [redacted] did not have a more positive experience with our firm.  LLF has waived the final invoice of $99.95 for client satisfaction purposes; Mr. [redacted] will have no further charges from LLF.  What is more, LLF has further agreed to refund Mr. [redacted]’s two payments of $99.95 for client satisfaction purposes.  The refund should post to Mr. [redacted]’s payment account on file with LLF within three to five business days of June 2, 2015. Lexington Law Firm wishes Mr. [redacted] well and considers this matter resolved. Thanks,[redacted] | Managing Executive Assistant, Lexington Law Firm