Lexington Law Firm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the refund, but I still think the company is a rip-off and they should probably reconsider their practices or...

else their Revdex.com billing complaints are going to keep growing and growing. I've noticed that they have nearly 300 billing/collections complaints against them. So, clearly, I'm not the only person who has a problem with the way they do business. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The immoral business practices and associations continue. You may have several partners, but you know which partner and practices I am speaking of. Preying on low income individuals via this rent to own partnership must end. That's...

when I will be satisfied
Sincerely,
[redacted]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Lexington represents clients in credit repair, specifically to ensure the items being reported on their credit reports are a fair and accurate portrayal of their credit...

history. Before an individual becomes a client, she must sign an engagement agreement that sets forth what services Lexington will provide. The engagement agreement specifically states in two separate sections: “You understand and acknowledge that you are not paying for, and that Lexington does not make, any representation, warranty, promise or guarantee as to any particular outcome or result. You are paying only for Lexington’s Representation on your behalf.” “Lexington assists you in contacting Bureaus and Furnishers to address items on your credit reports, but Lexington does not promise or provide any specific outcome with regard to your credit history or credit report.” An attorney has reviewed this individual’s enrollment call, and no promises were made to improve her credit score. This was the only phone call Lexington had with this individual until after she closed her case. On the final phone call, she requested a refund of the final payment but did not mention her credit score or dissatisfaction with Lexington’s services. Multiple attempts have been made to contact the individual to try to discuss her concerns and come to a resolution; however, we have been unable to reach her or leave a voice message. Lexington drafted payments after providing the work as agreed upon; therefore, Lexington considers this issue resolved. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Complaint: [redacted]
I am rejecting this response because:
He said that if I wrote them a letter that they could do the hard inquiries they also told me that Verizon wireless would be removed and it's still showing up on my credit report I prefer getting my money back im sick of being ripped off .Now they won't refund my money and they still haven't done anything that they said they would Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jasmyne J[redacted]

This is Lexington Law Firm’s formal response to Mr. and Mrs. [redacted]’s Revdex.com complaint. Lexington helps thousands of clients every year, but feels regret when even one client has a bad experience. We have attempted to reach out to the [redacted]s in an attempt to resolve the matter,...

but were unable to reach them.  Mr. and Mrs. [redacted] opened their cases with Lexington Law in August and September of 2015. At the time they signed up they were each informed both verbally and in writing that Lexington does not bill until after services have been provided. They were notified verbally, and in writing, upon opening their cases that the first payment of $99.95 was for case setup. Mr. [redacted] was billed for case setup 15 days after work began on his case. Mrs. [redacted] was billed for case setup 9 days after work began on her case. Both had talked to Lexington about their cases, credit reports had been pulled, their cases had been set up, and challenges had been sent before they were billed. Thus they did not pay before Lexington rendered any services as asserted in their complaint. That Lexington only bills after completing work, both for case setup and for work done on a monthly basis, was explained both verbally by a paralegal and in writing  in the Engagement Agreement that they signed. Thus, they should have been aware that Lexington, pursuant to federal statute, does not bill until work has been completed. And, based on the timeline of when work being done on their case, they should have been able to see Lexington was not billing them until work was being completed.  Still, although we're not sure how we could have been clearer in regards to billing, we regret that there was a misunderstanding. Where we were unable to stop their final billing, a refund was issued and should already have been received. Thanks, Kristine G[redacted] | Managing Executive Assistant, Lexington Law Firm

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. As we explained to you, your bank declined our charges every time we attempted under our agreement, from August until fnally honoring the amounts you owed on...

12/4/16.  As you were also informed, we do not see any evidence of you contacting us to cancel, neither in writing, by email, chat, or telephone.  We can see all calls from your number as well during your tenure with us, and there is no call from you.   Here is a record of our chat with you, at least before you abruptly terminated the chat for unknown reasons: Lexington Law Client Site (SCCAP) action: resolveduserId: 140893roomId: 145179MEMBERS_WEB: 2467288[8:20:17 AM] [redacted]: Billing/Payment Questions[8:22:36 AM] [redacted]: Customer sitting alone in room[8:23:01 AM] Marija: Hello, how may I assist you today?[8:24:49 AM] [redacted]: Hello! I canceled my account and I noticed today $239.80 was withdrawn from my account and I would like the money refunded immediately.[8:25:35 AM] Marija: I can assist you with this. Give me one moment to review your case.[8:26:38 AM] Marija: Do you know when you requested to have your case closed? Was it through an e-mail, call or online chat?[8:27:12 AM] [redacted]: Call it was a couple of months ago.[8:29:15 AM] Marija: Do you know what month this may have been? I'm looking through the notes on your case and I'm not showing that a cancellation request was put in.[8:29:29 AM] [redacted]: October[8:29:56 AM] [redacted]: I have not had a charge on my account and then today all of sudden all of these chargers appear. I would just like to have my money back![8:33:23 AM] Marija: I've looked through your case notes and I am not showing a cancellation request.[8:33:38 AM] Marija: While I can close your case moving forward, there would be no refund issued at this time as these were valid payments for services rendered.[8:34:20 AM] [redacted]: You didn't render services.  If you look you havent charged my card in months.[8:34:27 AM] [redacted]: I dont have money to be wasted[8:34:33 AM] Marija: I am actually showing that we have repeatedly tried to bill you[8:34:40 AM] [redacted]: if you cant refund me my money I will contact ftc[8:35:17 AM] Marija: However, these payments have been coming back as declined. We're not able to issue a refund for these payments as services were completed on your behalf, these invoices have tried to be invoiced several times and we have sent you e-mails to inform you that your payments have been declining.[8:35:26 AM] Marija: There was also no cancellation request put in that I can see.[8:36:23 AM] Marija: Your payments started decling back on 09/14/16. This declined on 09/23/16, 10/02/16, 10/11/16 and an invoice was finally taken on 10/14/16 for the amount of $99.95 and on 10/20/16 for $19.95.[8:38:14 AM] Marija: However, this payment on 10/14/16 was for services rendered from 09/15/16 to 10/14/16. Your payment that was originally due on 09/14/16 continued to decine on 10/20/16, 10/29/16, 11/07/16. Your case went into a temporarily suspended status on 11/13/16 due to non-payment.  During this time, you accrued a second invoice for services rendered from 10/15/16 to 11/14/16.[8:38:43 AM] Marija: Your payments continued to decline on 11/16/16 and lastly on 11/25/16 until they were successfully collected on 12/04/16.[8:38:47 AM] Marija: There will be no refund at this time.[8:41:40 AM] Marija: Are you still with me?[8:43:38 AM] Marija: Regrettably, due to no response I will have to disconnect this chat. Thank you for choosing Lexington Law Firm, have a wonderful day.[8:44:44 AM] Chatbox: Marija marked as Resolved. Addtionally, you were notified by email of the work we were doing on your case.  You were also notified of the results during this time, including the removal of at least 13 negative items.  You accusations that we did no work for you are unfounded.  Had you only contacted us to cancel we would have ceased this work, but you chose to continue getting great results without paying us for 3 months.  We additionally waived the remaining fees you owed, when you made us aware of your confusion, as a courtesy, and to promote customer goodwill.  We hope this helps allay your concerns.  We hope you appreciate the improved credit standing our work gave you.  Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I respectfully reject Lexingon Law's response to my complaint as follows 1) In Lexington Law's Answer, they state that "Lexington Law does not represent clients until they have signed an 'Engagement Agreement." I  reiterate that I never executed/signed an "Engagement Agreement" nor any other agreement that retained me as their client. As a result, Lexington Law deducted legal fees (estimated at $200.00) from my debit card. 2) Additionally, Lexington Law stated that an attorney  (a Mr. F[redacted]) from Lexington contacted me on 8/16/17 to discuss my complaint filed w/the Revdex.com. On 7/21/17 I sent an email to Lexington Law  requesting that they remove me from their "do not call list". On that same date, 2 received and email from Lexington Law  confirming they had removed me from their "do not call list". Mr. F[redacted] is in violation of that email as he continues to contact me by phone. Finally, I reiterate that I want an explanation of charges, a full refund  (estimated at $200.00) as well as that Lexington Law cease and desist any and all past and future services.

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’ Revdex.com complaint. Your description of events is not correct.  You agreed at sign up on September 29th, that you had a five day right of recision, in order to change your mind before we'd...

bill you our set up fee.  We clearly documented your use of our service until 02/07/2106, well beyond your right to rescind the contract and avoid our set up fee.  You signed up on September 29th, you interacted with us over the next months, telling us how you wanted items disputed, and clearly were involved in our process so that we could help you.  There was no hint of a desire to cancel.  Our work almost immediately resulted in deletions for you, and you were informed immediately of our results.  You wanted us to continue this.  During the five months you chose to have us work on your behalf, without any mention of cancellation, you received four (4) deletions that we notified you about.  You did not speak to agent 'Mark', until the day you cancelled, on February 7th.  You told him 'your husband called and cancelled', in an attempt to avoid the billing that you were aware your bank was processing that very day.  These were charges for our work cycle of January 8th through February 7th.   You allowed us to work on your behalf all that month, knowing we bill after the work is complete and not before. The agent was able to determine that no phone call took place, and even searched our entire system in case there was a lost call, and we received no phone call from 'your husband' in the last 30 days.  however, the agent appears to have been quite accommodating though out this situation, he immediately canceled your case, and as a courtesy, told you that we could not prevent billing that day with such short notice,  but would refund immediately after processing occurred,  effectively honoring the cancellation that our phone records prove never occurred.  Effectively returning the fees you agreed to pay, for our efforts on your behalf that month.  Your complaint to the Revdex.com was filed without mention of this arrangement, and we would like you to admit that although we disagreed with you, we gave you the refund you demanded in an effort to make you happy.  You filed this complaint the same day it appears.  In the end you received $160 in discounts and refunds due to similar requests that we did not agree with but gave you anyway to promote your goodwill and satisfaction with the service.  We hope this explanation helps, but there is no basis for a full refund.   Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Re: [redacted] This is Lexington Law Firm’s response to Mr. [redacted]’s Revdex.com complaint. As you state in your complaint, we did send you confirmation of enrollment. WE cannot control your email protocols or spam settings which can exclude all communications you...

don't specifically tell it to allow. We cannot speak to your difficulty in using computers, or not following directions, etc.  We also note you did not contact us after enrolling as instructed. The reason we needed contact is that in 2014 you left us with an unpaid bill and our system does not allow former customers with unpaid balances to simply sign up without talking with our representatives. We note that you still have a balance from your service in 2014 of $99.95, and are not making any arrangements to pay this.  We also note that you did apparently agree to the charges for pulling your report,  consolidating all your varied information into our system, and preparing your case for challenges.  A complete enrollment however can require contact with you personally, in order to coordinate our efforts on your behalf.  However, we will fully refund you, and only ask that you take seriously any request you make for us to work on your behalf.   We also note that As our agent already refunded most of your payment, you will receive the remainder of $49.95 within a few days.  We note that you still have a balance from your service in 2014 of $99.95, which we have also waived.  We do expect a resolution to your complaint in return for these waivers of your past neglected payments, and the full refund for your latest attempt to use our service. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: #[redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. Please do not misunderstand, we are not upset with you, nor are we 'retaliating' against you.  We simply cannot continue to provide services with a long and regular track record of declined payments for our work.  We did work on your behalf, and attempted to accommodate you since June of 2015, however with over 70 declined payment attempts, as a business matter, we cannot continue this relationship.  Your continued attempts to keep this complaint going by making this somehow a personal matter is not going to be effective.  We are unable to take on clients who refuse or are simply unable to pay us in a timely and regular manner.  Please accept our offer to waive the fees you owe as a resolution to this matter.  We have already done so and hope you will respond accordingly.   Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have been told that I have received a full refund. 
Sincerely,
[redacted]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. This is Lexington’s Response to Mr. [redacted]’s Complaint with the Revdex.com. Lexington is unable to guarantee specific results or outcomes of client’s cases as each case is...

unique and results are based on the creditors’ and/or the credit bureaus’ decisions to report items on a consumer’s credit report. The statistics on Lexington’s website are an average that clients have seen in the past, but cannot be a predictor of future outcomes. Lexington points out on its website that it is unable guarantee any result, including that of the average client. Lexington is glad Mr. [redacted] was able to see removals on his case. Lexington challenged each of Mr. [redacted]’s negative items while he was a client with Lexington and sent letters to those creditors on his behalf. Although those items may not have been removed while he was a client with Lexington, he paid for Lexington’s efforts on his behalf. Lexington is able to show its work, including challenges and letters to creditors, to any client upon their request. Upon receiving this Complaint from Mr. [redacted], an attorney from Lexington contacted him to discuss his case and the details of his Complaint. After discussing the matter over the telephone, Mr. [redacted] and Lexington have come to an amicable resolution to his Complaint. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

This is Lexington Law Firm’s formal response to Ms. [redacted]’ Revdex.com complaint. Lexington Law is always disappointed to hear that a client has had a negative experience during their representation by Lexington Law. When Lexington learns of such issues, it reaches out in an attempt to...

resolve the issue as well as possible. On May 15, 2015, [redacted] called and initiated her representation by Lexington Law. During the initial phone call, Ms. [redacted] was read a prepared statement highlighting the nature of the $12.99 fee for her TransUnion report. When asked directly if she authorized Lexington to initiate this payment, she stated "yes". Lexington has tried repeatedly to contact Ms. [redacted] and has not heard back from her to verify that actions taken by Lexington have left her satisfied. However, based on the actions taken since then and the requested resolution by Ms. [redacted], Lexington considers this issue resolved. Thanks,[redacted] | Managing Executive Assistant, Lexington Law Firm

[redacted] This is Lexington Law Firm’s formal response to Mr. [redacted]’s Revdex.com complaint. We have received your rather strongly worded complaint alleging that we are a scam and 'do nothing' for your money.  You admit you were already given a full refund and...

cannot say that we have not accommodated your opinions.   We issued you a refund of all fees paid, on September 22 of this year after speaking with you at length.  You also understand that we refute your claim you received ‘nothing’.   The work we accomplished for you resulted in the deletion of at least five (5) negative accounts according to Trans Union.  You may verify this yourself by obtaining an independent copy of your report if you mistrust us as much as you state. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[redacted]

Complaint: [redacted]
I am rejecting this response because: I was never given any details as to what exactly was going to happen with my credit, I was mislead to believe that my credit was supposed to go up not get wiped out completely, and yes someone has tried to call multiple times while I was work and every single time that I call back I have to wait an hour on the phone, no thats bs, I shouldn't have to wait a whole hr just to see why you guys are calling me when I never did anything wrong to you guys, I did my part and paid what I had to pay, now im stuck with credit score of 0 and all I get is a "sorry we tried" this place is a waste of time, and really set me back, I m sure they sleep lovely at night not caring what how many lives they ruin 
Sincerely,
[redacted]

This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. We have reviewed the Revdex.com complaint, for client satisfaction Lexington Law Firm will refund the second month of service for Mr. and Mrs. [redacted]. Lexington Law Firm does not and cannot guarantee removal of...

specific items from a consumers credit reports. Lexington Law Firm will send written or electronic communications on their behalf and in their name to their creditors and to the credit bureaus to address the items in their credit history to ensure that the information appearing on their credit reports are reported fairly, accurately. Refunds were issued in the amounts of $49.95 and $99.95 and will take 3 to 5 business days to process. Thanks,[redacted] | Managing Executive Assistant, Lexington Law Firm

---------- Forwarded message ----------From: Kristine G[redacted] <[redacted]@johnheathlaw.com>Date: Wed, Aug 12, 2015 at 7:47 AMSubject: Re: #[redacted] Gary A**To: "Revdex.com ([redacted]@utah.Revdex.com.org)" <[redacted]@utah.Revdex.com.org>Re: #[redacted] Gary A** This is Lexington...

Law Firm’s formal response to Mr. A**’s Revdex.com complaint. Mr. A** signed up for Lexington Law Firm’s services on 7/2/15. The service plan selected was the Concord Premier Service for $99.95 per month. He provided his debit card information and was informed of the payment amount for the service. Mr. A** closed his case on 8/4/15. Because he closed his case after the five-day grace period expired, he was charged a first work fee of $99.95, plus a $19.95 late fee. Mr. A**’s case is closed and as a courtesy, a refund has been issued for all payments made, in the total amount of $119.90. The refund may take 3-5 business days to process. No further payments will be drafted. Lexington Law Firm considers this matter resolved. Thanks,Kristine G[redacted] | Managing Executive Assistant, Lexington Law Firm

RE: [redacted] This is Lexington Law Firm’s formal response to Ms. [redacted]’s Revdex.com complaint. Lexington reiterates the points included in its initial Response to Ms. [redacted]. Lexington does not begin work on a client’s case until the client authorizes Lexington to do so by signing the engagement agreement. Lexington has again offered to allow Ms. [redacted] to listen to the initial call in which she spoke with a representative from Lexington. Lexington has communicated further with Ms. [redacted] via email regarding her Complaint. Ms. [redacted] and Lexington have come to an amicable resolution to her Complaint. Claudia I[redacted]Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]