Lexington Law Firm

RE: [redacted] [redacted] This is in response to Ms [redacted] ’s Revdex.com complaintLexington Law is always disappointed to hear that a client has had a negative experience while working with Lexington Law to repair his or her creditWhen such a situation arises, Lexington does everything within its power to resolve the situationOn August 1, 2017, the client in question set up his case with Lexington LawDuring the initial phone calls, the client was repeatedly explained the standard pricing and billing proceduresThe first billing date was discussed at least three times during that phone call, which the client agreed toLexington Law has attempted to contact the client through phone and email, and has received no response from the clientNevertheless, Lexington Law has taken steps which it feels is a fair resolution to this concernClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: [redacted] This is Lexington Law Firm’s formal response toMr [redacted] ’s Revdex.com complaintLexington assists clients to ensure what is being reported on their credit reports is an accurate portrayal of their credit historyLexington does this by challenging questionable items directly with the credit bureaus and sending letters on its clients’ behalf to their creditorsAs each client with Lexington has a different credit report with different factors influencing their report, no client will have the same results as anotherAlthough any statistics may be an average of past results, it cannot be a guaranteed indicator of future resultsAdditionally, Lexington is not paid based on the results of a client’s case, but rather the work that is completed on the client’s behalfUpon receiving this Complaint from Mr [redacted] , an attorney from Lexington reached out and spoke with him on the phone about his concernsAfter speaking on the phone and explaining the process and inability to guarantee removals from credit reports, Lexington and MrSeibert have come to an amicable resolution to his ComplaintClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the refund, but I still think the company is a rip-off and they should probably reconsider their practices or else their Revdex.com billing complaints are going to keep growing and growingI've noticed that they have nearly billing/collections complaints against themSo, clearly, I'm not the only person who has a problem with the way they do business Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: TheThe Lexington law firm did not have tell me that they were going to take money from my account for someone elseI told the person I spoke with thatI told them do not take ANY MONEY from my accountSo no I do not accept their response Sincerely, [redacted]

RE: [redacted] [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintLexington Law Firm assists clients in challenging the accuracy of questionable negative information appearing on credit reportsConsumers can absolutely repair their own credit without hiring a law firm or a credit repair organizationMany consumers, however, find themselves overwhelmed with the process or lack the resources to effectively repair their creditLexington is proud to offer and perform credit repair services on behalf of its clientsLexington has considered Mr [redacted] ’s comments and respects that he does not want to be contactedAccordingly, Lexington has taken steps to reach a resolution that it considers to be in Mr [redacted] ’s best interestClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] *** This is Lexington Law Firm’s formal Response to Mr***’s Complaint with the Revdex.comLexington advised Mr [redacted] that a refund would be issued to him and that the refund would take up to business days to post in his accountLexington has confirmed that the refund was issued to Mr [redacted] and there were no complications on Lexington’s endAn attorney from Lexington has emailed Mr [redacted] and provided him the Acquirer Reference Number (ARN) for the refund that may assist him in getting his refund with his bank if he still hasn’t received itAs of the time of this Response, Lexington has not heard back from Mr [redacted] after sending the email to himClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: # [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintCustomer alleges that services were not delivered as promised He provides no support whatsoever for this statement Upon review, we see all services were performed as agreed Additionally, customer requested a full copy of his case file (of well over hundred pages due to the unusual amount of work performed on his particular case) on October 10th We informed him on that day, the request would take to days to complete We verified today that the case file has been prepared, and customer has received his directions to download from a secure online document service Thanks, Kristine G [redacted] |Managing Executive Assistant, Lexington Law FirmStatement of Confidentiality: The contents of this e-mail message and any attachments are confidential and are intended solely for the addresseeIf you have received this transmission in error, any use, reproduction or dissemination of this transmission is strictly prohibitedIf you are not the intended recipient, please immediately notify the sender by reply e-mail and delete this message and its attachments, if anyEmail is covered by the Electronic Communications Privacy Act, USC §§ 2510-and is legally privileged

Complaint: [redacted] I am rejecting this response because: I was never given any details as to what exactly was going to happen with my credit, I was mislead to believe that my credit was supposed to go up not get wiped out completely, and yes someone has tried to call multiple times while I was work and every single time that I call back I have to wait an hour on the phone, no thats bs, I shouldn't have to wait a whole hr just to see why you guys are calling me when I never did anything wrong to you guys, I did my part and paid what I had to pay, now im stuck with credit score of and all I get is a "sorry we tried" this place is a waste of time, and really set me back, I m sure they sleep lovely at night not caring what how many lives they ruin Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Re: [redacted] *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law Firm is disappointed to hear of the billing issues that Mr [redacted] encountered after he signed up with Lexington Law firmLexington takes all complaints seriously and strives to resolve them in a timely mannerMr [redacted] signed up with Lexington Law Firm in order to have Lexington address negative items listed on his credit reportLexington bills its client in conformity with the Credit Repair Organizations ActIt appears the billing may have been unclear to Mr [redacted] when he signed up for Lexington’s servicesAn attorney from Lexington Law Firm reached out and spoke to Mr [redacted] about these billing issuesLexington and Mr [redacted] have come to a resolution of this concern so that each party can move forwardClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: [redacted] [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintLexington Law is a consumer advocacy law firm that focuses on ensuring the accuracy of its clients’ credit reports and the negative items listed thereinMr [redacted] contacted Lexington on March 11, in order to address the negative items found on his credit reportsMr [redacted] also signed the engagement agreement that outlines the services Lexington would provide to him and the obligations Mr [redacted] would incur, including payments that would be owedLexington bills its clients in accordance with the Credit repair Organizations Act, which states that a person cannot be billed for credit repair services until after the services have been performedLexington works on a client’s case, including but not limited to sending challenges directly to the credit bureaus and letters to creditors on the client’s behalfThe client then makes a payment for these servicesBecause of this billing, when a client ends Lexington’s representation, there will be services performed for that client that have not yet been paid forAll of Lexington’s billing procedures are included in the engagement agreement, which clients have access to at all timesUpon receiving this Complaint from Mr [redacted] , an attorney from Lexington reviewed his case and reached out to him via emailLexington believes it has taken steps that should resolve Mr [redacted] ’s Complaint and included these steps in the emailIf he has any questions regarding these steps or his past case, Lexington would urge him to contact Lexington directlyClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

This is Lexington Law Firm’s formal response to Ms [redacted] ’s Revdex.com complaintLexington Law Firm has had the joy of seeing millions of negative items removed from our clients' credit reports during our representation of them this yearNevertheless we regret to learn that even a single client was unsatisfied for any reason.In this case, Ms [redacted] admits that she entered our representationOn the day that Ms [redacted] entered our representation she agreed to pay her first bill of $on December 2ndAs agreed, Lexington Law Firm attempted to draft the payment, but was declinedThereafter, a reprocessing fee was assessed in the amount of $Lexington Law Firm sent numerous emails informing Ms [redacted] of the declined payments and after several additional attempts, was forced to close her case due to non-paymentEventually on December 29, we were able to draft only the reprocessing fee of $As of this date, Ms [redacted] has failed to pay the original bill of $99.95.In Ms [redacted] 's complaint she requested a call from Lexington Law FirmAn attorney with Lexington therefore obliged her request and called her on December 30, During this conversation, the attorney explained to Ms [redacted] the aforementioned factsAfter a brief conversation, Ms [redacted] agreed that Lexington Law Firm would not refund the late fee collected in exchange for waiving the past due amount of $99.95.Lexington Law Firm therefore considers this matter closed.Thanks,Kristine G [redacted] |Managing Executive Assistant, Lexington Law Firm

RE: [redacted] This is Lexington Law Firm’s formal response to Ms [redacted] ’s Revdex.com complaint Lexington Law Firm is disappointed to hear of Ms [redacted] ’s dissatisfaction and any problems she had with Lexington’s credit repair servicesLexington Law Firm strives to ensure that any matter of this nature is resolved promptly and to both parties’ satisfactionMs [redacted] signed up for Lexington’s services In November, in order to have Lexington attempt to have negative items removed from her credit reportIn accordance with the engagement agreement, Lexington challenged negative items on Ms [redacted] ’s credit report and sent letters to her creditors on her behalfLexington is unable to guarantee or force results as it is the decision of the credit bureaus and creditors regarding what items are placed on a consumer’s credit reportAn attorney from Lexington Law Firm has reached out to Ms [redacted] in regards to her concerns in this matter and Lexington has taken steps that it feels have resolved Ms [redacted] ’s concerns so both parties may move onClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law Firm regrets to hear of any misunderstandings that may have occurred while Mr [redacted] was a client with LexingtonMr [redacted] enrolled with Lexington’s services to address negative items on his credit reportLexington disputed these items and Mr [redacted] saw one negative item drop off two of his reportsLexington is not responsible for reporting or deleting negative items, but merely disputes on its clients’ behalfAlthough not entirely common, an item that has been deleted by a credit bureau may be re-reported by the creditor at the discretion of the creditor and the credit bureauIf a client believes the item to be reported incorrectly then the item can be disputed again with the credit bureauUpon receiving this Complaint from Mr***, an attorney reached out to him to discuss how the reporting to credit bureaus works and Lexington’s role in the process of disputing items and sending letters to creditors on our clients’ behalfAfter speaking on the phone, Lexington and Mr [redacted] have come to an amicable resolution to his Complaint Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: [redacted] This is Lexington Law Firm’s formal response to Ms [redacted] ’ Revdex.com complaintWe are sorry if customer is having trouble with tracking their finances as described in the complaint However we are not able to see how we are to be blamedAll we know is the customer signed up for our services, agreed to the billing policy in writing, after attesting it was read and fully understood The cancellation policy only requires those who do not give us notice in time to stop working on their behalf, will be charged for work done that month This occurs at a prorated amount, so if a customer waits until weeks into our month, we'll only charge for those two weeks as a final bill Customer here seems to ignore our clear policy which she was aware of at all times, or at least told us she was Here in this particular circumstance, customer was being billed on the fifth of every month, for services the previous month When she cancelled on January 25th, she had allowed us to continue work on her issues from January 5th through the 25th During that time, we provided all of the services agreed upon Had she cancelled on or before the 5th of January, then naturally we could have prevented another billing, but she chose to keep us working on her case, and knew our billing arrangement As agreed we prorated the amount owed and billed her less than for that partial month Regarding her husband's case, we are not ethically able to respond to any concerns regarding his service with us, as he has not authorized her to speak on his behalf, nor has he complained We cannot provide information, even in our own defense, until the actual customer complains Our relationship with her husband is confidential in all respects and only his complaints may be addressed, not a third party on his behalf Therefore, since customer provides incorrect facts, and has no basis for blaming us for her financial situation, and we do not 'lie' to her or any others, we decline to return our lawfully earned fees Customer took full advantage of our service while with us, and received deletions of negative accounts affecting her credit file She paid us a total of for the work that led to this result, as well as use of our website and tangential services during this timeClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms [redacted] ’s Revdex.com responseOur customer's may not dispute accurate items If an accurate item is disputed, it may lead a creditor to become more aggressive in collecting an amount owed Customer's specifically tell us which items are to be challenged and they are specifically advised in our contract that they may not use our service to challenge accurate items In October of 2016, this customer read and signed our agreement by electronic signature after advising he read and understood our short contract The relevant part states: VILEXINGTON WILL NOT DO ANY OF THE FOLLOWING: Lexington will not file your case in court or perform pre-litigation services on your behalf, except under a separate written agreement signed by both you and LexingtonLexington assists you in contacting Bureaus and Furnishers to address items on your credit reports, but Lexington does not promise or provide any specific outcome with regard to your credit history or credit reportMultiple attempts to assist you in this effort may be necessary, and should you deem Lexington’s actions to be unsuccessful, you may need to seek additional legal representation regarding a particular Furnisher or Bureau Lexington will not dispute accurate information within your credit reportIf customer selected a legitimate item for dispute, he may have that to blame for his current circumstance Additionally customer's demand we return all fees do not take into account the labor and technical infrastructure on his specific issues, and the fact that at least other items were deleted to his benefit Customer was with us for months and was fully aware that we cannot promise specific results, and we only challenged items he asked us to challenge We retain the proof of this in the form of a signed contract by Mr [redacted] , as well as records of the case valet where he instructed us which items were inaccurateClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

This is Lexington Law Firm’s formal response to MsP***’s Revdex.com complaintPer Nikole P***'s agreement with Lexington law Firm; TERM AND CANCELLATION You may suspend or cancel this Contract at any time and in a number of ways, including: (a) telephoning Lexington, (b) signing and mailing Lexington one of the Notices of Cancellation, or (c) sending Lexington a written requestLexington honors all cancellation requests without condition or charge that are sent to Lexington within the first five days of the date of this ContractIt may take up to three business days from the day Lexington receives your request to process itCancellation requests sent after the first five days may result in a charge The length of time you may wish to engage Lexington will likely depend on a variety of factors, such as: your individual credit goals, your timely participation, the complexity of your case (e.gthe type and number of unfairly or inaccurately reported credit information subject to substantiation), initial and subsequent positions taken by a particular Furnisher or Bureau regarding an affected credit report item, new information added to your credit profile during your Representation, changes to your initial credit goals, and other related factorsThis contract continues from month to monthYou are advised to review your case at least each month and determine whether you wish to continue Lexington’s Representation or suspend or cancel itPer MsP***'s request her case has been closed and she will not be billedThanks,Kristine G [redacted] | Managing Executive Assistant, Lexington Law Firm

Re: [redacted] *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintWe have explained the limitations of our $service to customer in the past, but it appears that customer cannot accept the service that we actually offer and may need special help, as in a one on one interaction and extensive education on the legal parameters available to us, all of which is at a level beyond the service we actually intend to offer We have been unable to reach customer to gain her acceptance of our offer to resolve this, but we hope a full refund will satisfy her, as it is the most we can offer While our service provided clear benefit to the consumer in the deletion of at least negative items from her reports, and these results have improved her situation, if there is no gratitude, we don't need her fees She will receive her refund within a few daysClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

This is Lexington Law Firm’s formal response to MrChristopher P***’s Revdex.com complaintWe are disappointed to hear that MrP [redacted] was unhappy with our service as he received progress on his case while he was with usHowever, with respect to MrP***’s request, we have closed his case and can confirm that no further billing will take place on his accountWe have also issued a curtesy refund back to his account and he should expect to see this within the next 3-business daysWe consider this matter resolvedSincerely,Amy R [redacted] Executive AssistantLexington Law Firm