Lexington Law Firm

This is Lexington Law Firm’s formal response to MsW***’ Revdex.com complaintMsW [redacted] matter principally relates to her assertion that she was under the impression that [redacted] made a statement regarding Lexington Law Firm's services Lexington Law Firm is not responsible for [redacted] ***'s statements Lexington Law Firm adequately disclosed that the cost of the $was a nonrefundable fee to pull MsW [redacted] TransUnion credit report MsW [redacted] was provided with the phone number to request a refund for her TransUnion report and left a message with the vendor Lexington Law Firm has also submitted a request that MsW [redacted] be issued a refund for the $ Generally, these requests are processed within 3-business days Lexington Law Firm considers this matter resolvedThanks,Kristine G [redacted] | Managing Executive Assistant, Lexington Law Firm

Re: [redacted] [redacted] This is Lexington Law Firm’s formal response to Ms [redacted] ’s Revdex.com complaintLexington regrets any inconvenience Mrs [redacted] may have experienced while a client or any discrepancies that occurred with her payments to LexingtonUpon receiving her Complaint, an attorney from Lexington reviewed her case and contacted Mrs [redacted] to discuss her concernsAfter speaking on the phone about her billing, Lexington and Mrs [redacted] have come to an amicable resolution to her ComplaintClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintCustomer is not allowed to sign up unless she read the engagement agreement and specifically text us an affirmation that they understand the termsWe retain proof of this There are so many things discussed during a typical sign up call and we are aware of the potential for customers to state that they 'were unaware', when they simply misremember the conversationThus we put it all in writing and customer must read before we accept the case Our billing and all other terms were agreed to after she attested she read and understood the terms Additionally in this case, when customer contacted us, it was to cancel for 'financial reasons', and when she was informed of the final bill for services rendered that month, she became hostile and threatened to contact the Revdex.com She did not have a valid complaint however, and we earned those fees working on her issues Our agent in an attempt to help her, was extremely accommodating, given customer's unreasonable posture on the matter, and offered to waive her final bill, or refund her set up fee, whichever would help her This was in the interest of retaining customer's goodwill She accepted She agreed that with the courtesy discount of our earned fees, that she was satisfied Thus, not only was customer aware that we cannot promise any particular result, but was also given a courtesy discount in order to help her understand that we were interested in her satisfaction level, and interested in resolving complaints prior to her need to contact a third party We hope this helps explain the situation, and we ask customer to honor the agreement she had with us, that her discounts would resolve her need to complain furtherClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: # [redacted] This is Lexington Law Firm’s formal response to Ms [redacted] ’s Revdex.com complaintLexington Law Firm has had the joy of seeing millions of negative items removed from our clients? credit reportsNevertheless, we regret to learn that even a single client was unsatisfied for any reasonIn this case, Ms [redacted] entered our representation on May 19, Ms [redacted] was thereafter billed in accordance with the agreed upon billing policies through the last payment she made on August 26, The following day on May 27, 2015, Ms [redacted] called in and canceled her caseShe was not billed againNevertheless, an attorney with Lexington Law Firm has contacted Ms [redacted] and the two parties have come to a mutual resolutionLexington Law Firm therefore considers this matter closedThanks,Kristine G [redacted] | Managing Executive Assistant, Lexington Law Firm

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] This is Lexington Law Firm’s formal response to Ms [redacted] ’s Revdex.com complaintIt appears that our explanation does not resolve customer's concerns We did make the fees clear to her and she agreed We retain the agreement signed by customer which makes this clear However in the interest of resolving this, and the apparent confusion being experienced by customer we will provide the refund she is asking for However we cannot continue to work for her without full acceptance of our terms We thought we had received this from her at sign up, but her allegations make it clear she does not understand the agreement we must have in place before we can work on her behalf Accordingly we are returning the amount she requested in full; plus the late fee of $ However we are unable to work for her in the future as we rely on the agreement to protect our interests in the relationship Without this mutual understanding being perfect, we cannot work on her behalf We will therefore include another refund of one more monthly fee in addition to the amount she is requesting We have been unable to reach customer to determine if this is satisfactory, but since this is everything she has requested, aside from reinstatement, which is not possible without an agreement in full, we expect this will resolve the matter if customer accepts our refundsClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E: [redacted]

RE: [redacted] [redacted] *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law always regrets to hear that a client has had a negative experience with LexingtonWhen such instances arise, Lexington does everything possible to resolve the situationMr [redacted] has been a client of Lexington Law on five separate occasions: in 2005, 2008, 2015, 2016, and During those times, Lexington Law has forgiven $of missed payments, has discounted $39.95, and currently has an outstanding balance of $from this most recent representationDuring all times, Lexington Law has worked diligently to assist Mr [redacted] in challenging negative items appearing on his reportsMr [redacted] appreciated Lexington’s work enough to return four timesLexington has reached out to Mr***, and both sides have reached a mutual resolutionClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] [redacted] *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law is disappointed to hear than any client has had a negative experience during their representationWhen such issues arise, Lexington does everything possible to resolve the situationDuring this client’s representation, Lexington performed its services as outlined in the Engagement Agreement which the client signedIn the short time the client was with Lexington, negative items were removedThe confusions regarding billing likely arose from the fact that payments declined from the client’s bank account on at least separate occasions, causing payments to be withdrawn on dates later than normalBased on recent communications the client has had with Lexington, it appears that both sides have reached a mutual resolutionClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’ Revdex.com complaintLexington regrets to hear of any problems this client may have with the amount he was billed for Lexington’s servicesAn attorney from Lexington has reviewed Mr***’s initial phone call with Lexington and has reached out to the client via email to resolve his concernsAfter corresponding by email, Lexington feels the steps it has taken should resolve his ComplaintClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: [redacted] I am rejecting this response because: He said that if I wrote them a letter that they could do the hard inquiries they also told me that Verizon wireless would be removed and it's still showing up on my credit report I prefer getting my money back im sick of being ripped off .Now they won't refund my money and they still haven't done anything that they said they would Sincerely, [redacted] ***

We received the following message from the business regarding your complaint: Re: # [redacted] *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintWe have proof that customer agreed to our billing, was aware of our cancellation policy, knew he could email us to cancel and it would be honored from the time sentAdditionally customer was aware that we correspond with the credit bureaus, or else how could we initiate his dispute? This is the only method allowed by law, to communicate with the bureaus who then have the duty to investigate It is detailed in our contract that he attested he read and understood before we'd ever agree to perform any work on his behalf Additionally our work on his behalf resulted in at least deletions of negative items, prior to his abrupt cancellation Customer paid us as agreed and no more We are willing to send this accounting to the Revdex.com if customer insists on stating he was mis- billed If we accidentally bill incorrectly we make it good, even refunding overdraft fees if our fault But in this case there was no mistake Thus since customer is incorrect in all of his allegations we are unable to issue a refund for these reasons However because customer appears so confused about our service, and does not appear to remember our agreement we will refund of his payments we received as an offer to resolve this Thanks,Kristine G [redacted] |Managing Executive Assistant, Lexington Law FirmStatement of Confidentiality: The contents of this e-mail message and any attachments are confidential and are intended solely for the addresseeIf you have received this transmission in error, any use, reproduction or dissemination of this transmission is strictly prohibitedIf you are not the intended recipient, please immediately notify the sender by reply e-mail and delete this message and its attachments, if anyEmail is covered by the Electronic Communications Privacy Act, USC §§ 2510-and is legally privileged

[redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintWe have received your rather strongly worded complaint alleging that we are a scam and 'do nothing' for your money You admit you were already given a full refund and cannot say that we have not accommodated your opinions We issued you a refund of all fees paid, on September of this year after speaking with you at length You also understand that we refute your claim you received ‘nothing’ The work we accomplished for you resulted in the deletion of at least five (5) negative accounts according to Trans Union You may verify this yourself by obtaining an independent copy of your report if you mistrust us as much as you stateClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E: [redacted]

Complaint: [redacted] I am rejecting this response because:Especially applying [redacted] in this situation, and putting it in ***'s hands, this is not a personal matterI had never "refused" to make paymentsI even had the initiative to log into my account and make these payments, as stated previouslyWhen the automatic system attempts to retrieve funds on it own, it is not a representation of a client's inability to make paymentsThose are complications due to the system, as well as client and company needing mediation in order to have better comprehension going forwardReceiving payments, despite how they were obtained, therefore leaving an account at a balance of $19.95, which was about to be paid, then suspending an account shortly afterwards is highly questionableI am not satisfied with this response, and am therefore seeking mediation through the Revdex.com's offer of $and arbitrationTimothy 2:5, "For there is one [redacted] and one mediator between [redacted] and mankind, the man [redacted] ." Sincerely, [redacted]

RE: [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintWe have carefully reviewed the complaint made by [redacted] Per Mr [redacted] ’s request, his name and contact information has been removed from our system We believe that this satisfactorily resolves Mr [redacted] ’s concerns Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] *** *** This is Lexington Law Firm’s formal response to Amy ***’s Better Bureau complaintLexington Law Firm takes all complaints seriously and diligently investigates such claimsAn attorney from Lexington has researched this billing issue and reached out to Ms [redacted] to reach a mutually agreeable resolutionAt the time of writing this Response, Ms [redacted] has not respondedRegardless, Lexington has taken steps it believes are appropriate to resolve this mistakeClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: [redacted] I am rejecting this response because: It is incorrect The day I signed up with Lexington law, I was informed by the salesperson of the fees I agreed immediately to pay the initial or so dollars so the company could pull my credit reports I was then told about the $fee I explained after agreeing to hire the firm, that I did not want then $fee taken out until December 15th, period! The salesperson did explain that the firm usually charges the fee before that two week period but that she would make an exception in this case So this **response from Lexington Law, again, without thorough research, is starting to seem like a constant In conclusion, add the additional errors already admitted and we can see clearly that there is definitely a breakdown in communication between departments/co-workers Now it just seems like everyone is in C.Y.A mode, unbelievable!! Sincerely, [redacted] ***

Re: [redacted] [redacted] This is Lexington Law Firm’s formal response to Ms [redacted] ’s Revdex.com complaintLexington Law Firm has reviewed Ms [redacted] ’s Rebuttal and apologizes if she did not receive the email from Lexington as it may have gone to a spam or other folderBased on her Rebuttal, an attorney from Lexington reached out to Ms [redacted] via telephone to discuss her concernsAfter speaking about those concerns, Lexington and Ms [redacted] have come to an amicable resolution to her ComplaintClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] They made arrangement's with me to clear my accounts and start overAfter refusing to email to me the schedule payments they had already receivedSo I cancelled my account and kept my Daughters, But they didn't take the payment on Sept 24, 2017And just shut the account downThis was not our agreementNo I'm not asking for a refund, I Love the work they have on my credit, They can treat a Human badly when their wrongFirst thing they should have done was a dispute with my bank instead of changing datesI've learned to do a better check on Company's now so I Thank you for your time Uath Revdex.comBut this Company is committing fraud here and there!!!

I would like them to fix my problem( at there cost)...they changed the wrong part....because they put the wrong information in their computer..and it said to change another part....I told them the osensor bank is what was comming up on my computer and the [redacted] ***....I said for them to check it on there computer .....when I pick it up I see they changed the wrong part...on the invoice and I asked if that was a typo....he said ,,, *** the owner / manager that is what comes up on the computer.....and days later the check engine light came back on....so I went right to [redacted] and they confirmed that it was osensor bank1...so when I went back and asked whats up...that they changed the wrong part.....he said well that part must of just went bad now......so I went home pissed....to calm down and then looked at my invoice and seen they put the wrong info about my truck on invoice...so im asumeing they put the wrong info in there computer to see what part needs changing.....they put in that I have a V-8.........but I really have a V-6....and what upset me the most was........it has been in the shop many times before that time and they dont even know wehat there working on.....so I would like them to put in the correct part...at there cost.....thank you for your assistance would you like a copy of the invoice?

RE: [redacted] [redacted] *** Lexington Law Firm challenges items with the credit bureaus and sends letters to creditors on the clients’ behalf in order to ensure the items being reported are accurate and substantiated under the Fair Credit Reporting ActLexington challenges based on the feedback provided by its clients either over the phone with a paralegal or by the client on the client websiteUpon receiving this Complaint from Mr***, an attorney from Lexington reviewed his case to verify that the challenges submitted by Lexington on Mr***’s behalf were sent after directed by him on how to challenge itAn attorney called Mr [redacted] to discuss his case and any other concerns he may have hadAfter speaking on the phone, the firm and Mr [redacted] have come to an amicable resolution to his Complaint Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]