Lexington Law Firm

Complaint: [redacted] I am rejecting this response because: No one has reached to me from Lexington Law to resolve anythingThat is a statement I will not drop this and will pursue this to the fullest extent Sincerely, [redacted]

RE: [redacted] [redacted] This is Lexington Law Firm’s formal response to Ms [redacted] ’s Revdex.com complaintAfter a person engages Lexington to represent them, she then has a five day right of rescission in which to terminate the representation and have no obligation to make the first paymentEach client also must agree to legal disclosures and sign an engagement agreement to ensure they understand and agree to the services Lexington will render as well as the client’s rights and payment obligationsWhen a client terminates the representation she will have a final payment for the work that has been provided, as federal law states that credit repair services must be rendered before payment is collectedAn attorney from Lexington has reviewed Ms [redacted] ’s Complaint and case and reached out to discuss them with herAfter corresponding via email, Lexington and Ms [redacted] have come to an amicable resolution to her ComplaintClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected]: (801)297-2494Ext20056E: [email protected]

RE: [redacted] [redacted] This is Lexington Law Firm’s formal response to Ms [redacted] ’s Revdex.com complaintLexington regrets to hear of any problems that may have occurred when Ms [redacted] engaged Lexington to represent her as a clientMs [redacted] contacted Lexington on August 29, and ultimately became a client after signing an engagement agreementAs a resident of South Carolina, Lexington offers specific prices to residents of that stateLexington also informed Ms [redacted] that if another person engaged Lexington around the same time as her then both people would receive a discount on the first payment owed to LexingtonThis discount applies to the first payment, which is a fee to set up a client’s case, including pulling additional credit reports, having access to online credit tools, initiating insurance for identity theft, and other thingsAfter the first payment, each client pays an amount for each month of work performed by LexingtonUpon receiving this Complaint from Ms [redacted] , an attorney from Lexington reviewed her case and the initial call when she spoke with a representative from LexingtonLexington has verified the correct information was conveyed to Ms [redacted] on that call regarding billing and the amount of payments and discountsAn attorney from Lexington has emailed and been in communication with Ms [redacted] and has taken steps it feels should resolve her concerns in this matterLexington will continue to correspond with Ms [redacted] if any additional action is neededClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: [redacted] *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintWe cannot promise any particular results in this type of work We make that clear However in this case the bureaus reported the removal of items to us in the and 1/months this customer utilized our service We cannot understand why a person would hire us to do work, agree to our fee, then state he is doing the work himself and claim responsibility for the results That decision would be his and not ours Customer agreed to pay us for our service, which includes, but is certainly not limited to challenging his negative items He need not file a complaint to have his case closed and no more telephone calls from us His request to not be billed however is troubling to say the least We do notice he has been declining our charge for work done prior to his cancellation We will waive these amounts in the interest of customer satisfaction, and expect him to admit we've resolved the matter in his favorClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: [redacted] I am rejecting this response because: I never signed a contract that states I would have to call or email to cancel my subscriptionI also have asked more than 3x to get copies of all the letters sent but no one ever sent me anything up to dateFurthermore, I followed up with the credit care directly - whom are the reason of the score dropping - and they said they never received anything from anybody regarding dispute.of course Lexington law would claim that they have done what they promised to do but no one received any letters and I never received copies of anythingand lastly, there are a lot of reviews online with the same complaints like mine about Lexington LawI can't believe I fell for it??At this point I just want my full refund Sincerely, [redacted] ***

This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintLexington Law Firm regrets that Mr [redacted] did not have a more positive experience with our firm Mr [redacted] engaged Lexington Law Firm (“LLF”) on April 7, 2015, through an online sign up Once Mr [redacted] had provided LLF with up-to-date credit reports, it was determined that Mr [redacted] did not have any negative items reflecting on his credit reportLLF’s mission statement is to fight for every client’s legal right to a fair and accurate credit profile LLF accomplishes its mission by challenging or requesting validation on negative items that client deems unfair, inaccurate, or for which client wishes to seek validation Although LLF offers its clients value beyond the challenging or requesting validation for negative items, when a client does not have any negative items, he or she is typically not an ideal candidate for LLF’s services As such, LLF reached out to Mr [redacted] via email on April 10, 2015, and instructed in part as follows: “Upon reviewing your case I see that there are not any negative items on your credit reportsYou do have some Inquiries listed, which you did state you were interested in challenging with our Inquiry Assist feature on the client websiteOnce you have challenged those Inquiries please let us know if you would like to keep your case open on your current level of service.” At that time, Mr [redacted] did not contact LLF to cancel or otherwise alter services Mr [redacted] continued to email and chat with LLF regarding his credit profile and had made several inquiry challenges on his own behalf using LLF’s Inquiry Assist letters; these Inquiry Assist letters are provided to our clients for use within their own discretionMr [redacted] cancelled services on May 28, Mr [redacted] ’s last invoice for work completed was on May 12, As such sixteen days had passed between the cancellation date and his last invoice date, which would account for the final invoice Nonetheless, in spite of this, the paralegal with whom Mr [redacted] interacted should have simply waived the final invoice for client satisfaction purposes Once again, LLF regrets that Mr [redacted] did not have a more positive experience with our firm LLF has waived the final invoice of $for client satisfaction purposes; Mr [redacted] will have no further charges from LLF What is more, LLF has further agreed to refund Mr [redacted] ’s two payments of $for client satisfaction purposes The refund should post to Mr [redacted] ’s payment account on file with LLF within three to five business days of June 2, Lexington Law Firm wishes Mr [redacted] well and considers this matter resolvedThanks, [redacted] | Managing Executive Assistant, Lexington Law Firm

This is Lexington Law Firm’s formal response to MsK***’s Revdex.com complaintMsK [redacted] signed up with Lexington Law Firm on 02/27/ Within months, she has had at least negative items removed from her credit reports (i.e., approximately 38% of the negative items appearing on her credit reports) MsK [redacted] contacted Lexington on 04/10/stating that she was experiencing financial difficulties and Lexington provided a $discount for client satisfaction On 05/13/15, MsK [redacted] called and stated that she could not pay the monthly service fee due to her mother's funeral and Lexington allowed her nearly more weeks to make her monthly payment On 06/25/15, MsK [redacted] called Lexington and stated that she needed more time to pay her bill and Lexington allowed her to make a partial payment of $and later a payment of $ On 07/27/15, MsK [redacted] called Lexington and in an angry manner demanded that she did not owe Lexington for any of its services Regardless of her demeanor, Lexington offered a $discount MsK [redacted] then went to the Revdex.com Lexington has been more than considerate with MsK [redacted] and her financial situation and has achieved positive results for her MsK***'s case is closed and will not be reinstated Lexington Law Firm considers this matter resolvedThanks,Kristine G [redacted] | Managing Executive Assistant, Lexington Law Firm

RE: [redacted] *** [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintLexington is troubled to hear the dissatisfaction this individual experienced while a clientAn attorney from Lexington has reviewed his comment and his case with LexingtonLexington has contacted Mr [redacted] to discuss the issues that arose with Lexington’s service and supportAfter speaking on the phone, Lexington and Mr [redacted] have come to an amicable resolution to his ComplaintClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: [redacted] *** This is Lexington Law Firm’s formal response to Mr***’ Revdex.com complaintLexington is sorry to hear of any dissatisfaction Mr [redacted] had with Lexington and any of its servicesAn attorney from Lexington reached out via phone and email to communicate with Mr [redacted] but was unable to speak with himDespite not being able to speak with him, Lexington has taken steps it feels should adequately resolve Mr***' concerns with this matterClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: [redacted] I am rejecting this response because: I have proof from my bank, and I had to perform a stop payment request with my bankI can submit this if needed Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Re: [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintLexington Law Firm regrets to hear of any problems that may have arisen during Mr [redacted] ’s time with LexingtonMr [redacted] enrolled in Lexington’s services for assistance with credit repair, and specifically to address the negative items listed on his credit reportsLexington assists clients by sending both disputes to credit bureaus and letters to creditors, if applicable, on the clients’ behalfLexington relies on the address listed for creditors as indicated on clients’ credit reportsIf any client receives a letter back to them then Lexington should be made aware so it can attempt to send it to a different addressRegardless, Lexington still sends disputes directly to the credit bureaus to verify items they are reporting on credit reports are correctAfter receiving this Complaint, an attorney from Lexington reviewed Mr [redacted] ’s case and reached out to himAfter speaking about his concerns, Lexington and Mr [redacted] have come to an amicable resolution to his ComplaintClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] [redacted] This is Lexington Law Firm’s formal Response to Mr [redacted] ’s Complaint with the Revdex.comIn July, 2017, Lexington received Mr [redacted] ’s information when he, or a person using his information, entered it online and engaged Lexington to represent himAt that time, Lexington had no reason to believe it was anyone other than Mr [redacted] who engaged LexingtonLexington began representing Mr [redacted] according to the engagement agreement electronically signed, including sending letters to creditors and challenging negative items on his credit reports directly with the credit bureaus based on credit reports Lexington was able to obtain based on his informationUpon speaking with him, Lexington immediately terminated its representation of Mr [redacted] when the firm learned it was a third party that had provided his informationBased on a review of his case, Lexington has not received any payment on his caseUpon receiving this Complaint from Mr [redacted] , and attorney from Lexington reached out to him to work with him on resolving the issue to determine what payments were drafted from his cardLexington and Mr [redacted] have not yet been able to speak about this matter, but the firm is committed to assisting him to ensure there are no problems going forwardLexington would urge Mr [redacted] to communicate further to provide details about this issue as indicated in the email and voicemail left for himClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:claudia@***heathlaw.com

Re: [redacted] This is Lexington Law firm’s formal response to Ms [redacted] ’s Revdex.com complaintCustomer's allegations are extremely unlikely given the sign up protocol we have in place Accordingly, the recording of her sign up request by telephone call was located and reviewed As we suspected, this customer specifically and clearly agreed to be charged the so that we could provide the consultation regarding her specific situation This charge enables a third party to provide us with her credit report and is necessary to discuss her situation We retain the recording as proof, as well as the specific text messages that she provided to us, agreeing to this charge It is a fact that she was aware of the charge, aware it was billed by a third party provider, not us, and she specifically agreed to it We did agree to hold off on her first work fee of $24.95, until December 3rd, but she fully understood the would come out immediately Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Below is the response we received from the business regarding your complaint: Re: # [redacted] This is Lexington Law Firm’s formal response to [redacted] ’s Revdex.com complaintMost of our clients don't require such intensive disclosure of our proprietary techniques Also we'd need to know what you want to know They simply trust us and we get the job done You should also mention that we asked you several times if you had any questions, and we were available at all hours of the day for any new ones How would we know what you would like to know? This type of complaint is truly rare as most understand this already Our service mostly requires that you answer our questions honestly and that is sufficient for the service to work But we also maintain a large staff just waiting to answer your questions If we had known of your special needs in this regard we would have tried to help We thank you for your understandingThanks,Kristine G [redacted] | Managing Executive Assistant, Lexington Law FirmStatement of Confidentiality: The contents of this e-mail message and any attachments are confidential and are intended solely for the addresseeIf you have received this transmission in error, any use, reproduction or dissemination of this transmission is strictly prohibitedIf you are not the intended recipient, please immediately notify the sender by reply e-mail and delete this message and its attachments, if anyEmail is covered by the Electronic Communications Privacy Act, USC §§ 2510-and is legally privileged

Re: [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintIn his Reply, Mr [redacted] states, “Another thing is I never put in digital signature because I never even logged into their site until after my fiance told me that she had set it up.” [sic] As stated in Lexington Law Firm's previous Response, Mr [redacted] ’s case was opened online, and an Engagement Agreement was electronically signed by him on the date of sign upTo Lexington Law Firm's knowledge, it was Mr [redacted] who opened his case and signed the Engagement AgreementThe 12/5/payments displayed in Mr [redacted] 's screenshot are the two payments that posted to Mr [redacted] 's case on 12/2/As stated in the previous Response, on the November 18th phone call, Mr [redacted] was informed of these past due amounts, and he made arrangements to pay themThe 12/8/payments in Mr [redacted] 's screenshot were not payments drafted on his case, but on his wife’s caseThe credit card used on his wife's case is in her nameIf Mr [redacted] ’s wife used his credit card information without his consent, it is not Lexington Law Firm’s issue to resolve because it is actually a victim of fraud along with Mr [redacted] A review of Lexington Law Firm’s call records confirmed that there were only three phone calls with his wife: two in July just after opening her case, and one in December where she was informed of the past due payments that were scheduled to draftLexington Law Firm actually tried to contact Mr [redacted] ’s wife on multiple occasions and left voice messages a month before the December phone call took placeThere are only two phone calls with Mr [redacted] : one in August when he called to make arrangements to pay his past due balance and one in November when Lexington Law Firm called Mr [redacted] to close his case and made arrangements to draft his past due paymentMr [redacted] actually hung up on the paralegal who was trying to assist him on the November phone callLexington Law Firm makes it convenient and easy for clients to contact paralegals in a variety of ways: phone, email, chat and feedback through the client websiteMr [redacted] could have called back at any time or used a different method to contact Lexington Law Firm when it was convenient for him; however, he failed to do soLexington Law Firm made multiple attempts to address Mr [redacted] ’s issues, including waiving declined payment fees and making payment arrangements when he was unable to payLexington Law Firm is not responsible for damages or overdraft fees caused by another party fraudulently signing up clients or when Lexington Law Firm is a victim of credit card fraudMr [redacted] is wasting time filing this Revdex.com complaint because his cause of action is against someone else entirelyTherefore, Lexington Law Firm considers this matter closedClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] [redacted] *** This is Lexington Law Firm’s formal Response to Ms***’ Complaint with the Revdex.comMs [redacted] was previously a client with Lexington in 2016, during which Lexington provided services to her as agreed upon in the engagement agreement she signed During the course of the representation, Ms [redacted] made comments on the internet regarding her dissatisfaction with Lexington and ultimately did not make any payments for the work that was completed on her caseBased on the previous relationship with Ms***, Lexington decided that it was unable to meet her expectation and told Ms [redacted] the firm would no longer represent her going forwardUpon receiving this Complaint from Ms***, an attorney reviewed her case and attempted to communicate with Ms***As Ms***’ voicemail was full, the firm sent an email to Ms [redacted] regarding this informationIf Ms [redacted] would like to discuss her Complaint in more detail, Lexington would urge her to contact the firm as indicated in the email that was sent to her Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] [redacted] This is Lexington Law Firm’s formal Response to Ms [redacted] ’s Complaint with the Revdex.comLexington is sorry about Ms [redacted] ’s issues regarding her phone and financial accountsLexington does its best to assist clients in whatever situation they may find themselvesAn attorney from Lexington has reached out to and spoke with Ms [redacted] to assure her that her case with Lexington is closedThe parties have also come to a resolution regarding the payment that was owed for work done on her caseIf Ms [redacted] has any additional questions or concerns, Lexington would urge her to contact the firm directlyClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

This is Lexington Law Firm’s formal response to MsW***’s Revdex.com complaintMsW [redacted] signed up for Lexington Law Firm’s services on 3/5/The service plan selected was the Concord Premier Service for $per monthBetween 3/5/and 6/6/15, Lexington Law Firm performed work on MsW***’s caseLexington Law Firm sent challenges to the credit bureaus and intervened with of MsW***’s creditors during the months that her case was openDuring that time, negative items were removed from MsW***’s credit reportsLexington Law Firm does not charge in advance, but charges monthly for work performed in the previous monthMsW***’s monthly payments of $were scheduled to draft on the twelfth (12th) day of every monthMsW***’s payment on 5/12/was for services performed from 4/12/to 5/11/When she closed her case on 6/6/15, Lexington Law Firm had performed work for MsW [redacted] from 5/12/to 6/6/15, which amounts to days of serviceThe $that Lexington Law Firm charged on 6/12/was payment for these days of work performedLexington Law Firm charges an initial fee to set up a client’s caseMsW [redacted] was informed of the $first work fee when she opened her case by phoneThis fee is also disclosed in the Engagement Agreement that MsW [redacted] signed when she opened her caseLexington Law Firm sends challenge and intervention letters to the three major credit bureaus and to creditorsAlthough the firm has control over the letters we send, it does not control the actions of the bureaus or the creditorsTherefore, Lexington Law Firm cannot force the bureaus to remove any negative items, nor can it force creditors to stop reporting a negative itemIf an item is removed from a client’s credit report, there is no guarantee that the item will also be removed from the other two credit reports, as the bureaus are independent of one anotherAs a courtesy, Lexington Law Firm has issued a refund of $to MsW***This refund will take 3-business days to processThe firm will not continue to work for MsW***, as her case is now closedLexington Law Firm considers this matter resolvedSincerely,Amy R [redacted] Executive AssistantLexington Law Firm

Re: [redacted] *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintWe retain exactly zero dollars for the service we provided you Everything was refunded to you well before your complaints started arriving This, even though you agreed to pay us, and we are legally entitled to those fees Our generous offer to refund all fees to help you with your 'confusion', has been met with statements denying this Yet the facts are simply facts Please conduct a review of your bank statements and you will see that you have paid us absolutely nothing for months of service, where our work achieved dozens of deletions of negative marks on your credit report You are the clear winner here and we'd like you to resolve this You have our labor for free, there is no more money to 'refund', and you alone have the benefit of at least deletions of negative items as a result of our workClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected] --