Lexington Law Firm

RE: [redacted] [redacted] This is Lexington Law Firm’s formal response to Ms [redacted] ’s Revdex.com complaintLexington Law Firm is troubled to hear of Ms [redacted] ’s comment that Lexington obviously did nothing to help her with credit repairMs [redacted] engaged Lexington to represent her onMarch 29in order to challenge negative items on her credit report to ensure their accuracyLexington is unable to guarantee any specific results to clients as Lexington can only control the services it providesThe ultimate decision of what is listed on an individual’s credit report is left to the discretion of the creditors and/or the credit bureausLexington can challenge items with the bureaus or send letters to the creditors on the client’s behalf, but ultimately cannot decide what is removed from a credit reportBased on a review of Ms [redacted] ’s case and initial phone call with Lexington, there was no guarantee of results or timeframes offered to her, but rather she was told the results she was hoping for were not impossibleLexington sent a number of challenges to the credit bureaus on Ms [redacted] ’s behalf, and based on Lexington’s current records show she had a number of removalsClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: # [redacted] Jeff K*** This is Lexington Law Firm’s formal response to MrK***’s Revdex.com complaintLexington Law Firm is disappointed to hear of MrK***’s dissatisfaction and any problems he had with Lexington’s credit repair servicesLexington Law Firm strives to ensure that any matter of this nature is resolved promptly and to both parties’ satisfactionMrK [redacted] first signed up to have Lexington challenge negative items on his on his behalf on June 8, A Lexington paralegal spoke with MrK [redacted] when he signed up and discussed the payment process with himHe told MrK [redacted] that if he cancelled the services within the first five days then he would not be charged the initial case set up fee or any monthly charges thereafterMrK [redacted] decided to cancel his services during that same conversation and stated that if he wanted to continue in the future then he would contact usThe Lexington paralegal told MrK [redacted] he would not be charged any money and sent him an email to confirm his case had been closed and would not be charged anythingMrK [redacted] called Lexington again on June 9, with the concern that he would still be charged for our servicesMrK [redacted] spoke to another paralegal who told him that his case had in fact been cancelled and there were no charges and would be no future invoices because he had cancelledAnother email was sent to MrK [redacted] to verify that his case with Lexington had been closedLexington has not tried to collect any payments from MrK [redacted] and will not attempt to draft any payments in the futureLexington has reached out and spoken with MrK [redacted] regarding his cancellation of services and any possible miscommunication regarding paymentsLexington reiterated to MrK [redacted] that his case is closed and does not owe any moneyLexington feels both parties can move on and the issue has been resolved satisfactorily for each partySincerely,Amy R [redacted] Executive AssistantLexington Law Firm

Complaint: [redacted] I am rejecting this response because: we were told nothing about anything on the case, I tried to cancel when I was told to, they would not cancel it, I called times and each time was told something differentSo no I do not accept it Sincerely, *** [redacted]

[redacted] *** This is Lexington Law Firm’s formal response to Ms. ***’s RevDex.com complaint. Customer was informed, and indeed signed a written agreement with us disclosing all billing terms. She attested she both read and understood before we'd work on her... issues. She also has been a customer with us since 2014 and has experienced our billing practices. When she asked us to help her again in October of this year we were reluctant as she had previously refused to pay for our services, leaving us with a bad debt of over $300. We did agree to work on her behalf again and did not require her to pay these arrears, but wiped the slate clean for her. She was informed, and would know from previous engagements with us, that the first bill is issued five days after sign up. She signed up on 10/05 and agreed to be billed the case set up and first work fee between 10/10 and 10/20, and specifically selected the 13th every month thereafter as long as she required our services. Customer is advised to re-read the copy of our agreement which should help her recognize our billing was as agreed. We can also provide an additional copy if she so requests. Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E: [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. A refund of my payment will be acceptable. Again, I disagree that having the incorrect address sent to the credit... bureaus was not harmful. Case in point being that I was not able to access my own credit report on one of the bureaus website because my address information did not match what they had in their system, presumably because they had updated it to the faulty information supplied by Lexington Law. But I accept their agreement to refund the payment. Sincerely, [redacted]

RE: [redacted] [redacted] *** This is Lexington Law Firm’s formal response to Ms***’ Revdex.com complaintLexington Law Firm regrets to hear of any problems with payments that may have arisen while Ms [redacted] was a clientMs [redacted] engaged Lexington to represent her and assist her in credit repair on April 28, The state of Maryland dictates how residents of its state can be billed for credit repair services, and includes the specific dates on which the client is billed during the first ninety days of serviceLexington is unable to deviate from these days and must stick to the days the Maryland law providesThe schedule for payments is included in the engagement agreement that each client must sign before Lexington will represent him or her, which Ms [redacted] did signA copy of the engagement agreement is always available for clients to see either on the client website or by requesting a copy directly from LexingtonAn attorney from Lexington has reached out to Ms [redacted] and left a voicemail regarding this ComplaintLexington was unable to speak with Ms***, but feels it has taken the necessary steps to resolve her complaint regarding the payments on her caseLexington has also emailed Ms [redacted] to inform her of these stepsIf Ms [redacted] has any additional questions or concerns it would urge her to communicate directly with Lexington as indicated in the email Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: [redacted] [redacted] [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’ Revdex.com complaintLexington Law Firm regrets to hear of any problems that Mr [redacted] experienced as a clientThird parties sometimes refer individuals to Lexington to repair their credit after applying for a loanLexington takes pride in helping consumers improve their overall credit and working to ensure their credit profile is accurateClients can reach a Lexington paralegal by phone, email, or chat to answer questions about our credit repair servicesLexington sets payment dates from the beginning of client’s case, and those payments occur as determined at the time the client signs the engagement agreementUpon receiving this Complaint, an attorney from Lexington reached out to Mr [redacted] to discuss his concernsAfter speaking on the phone, Lexington and Mr [redacted] have come to an amicable resolution to his ComplaintClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: [redacted] I am rejecting this response because:I did not receive a phone call which admittedly may be the work of our phone system which recently seems to be acting up I also did not receive an email as indicated in their response I would be willing to hear from Lexington and encourage them to respond via my email as listed in the complaint Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But ***'s account was not taken care of in ref to her items being removed from her credit reports, because it wasn't Sincerely, [redacted]

This is Lexington Law Firm’s formal response to MsJ [redacted] Revdex.com complaintWe have attempted to call MsJ [redacted] and were unable to reach in order to discuss her concernsWe welcome a call from MsJ [redacted] in order to discuss and resolve this situation Please feel free to call at [redacted] Thanks,Kristine G [redacted] | Managing Executive Assistant, Lexington Law Firm

RE: [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintLexington is sorry to hear of any issues that arose with Mr [redacted] when he signed up for Lexington’s servicesLexington takes all concerns seriously and strives to resolve them in a timely manner and to all parties’ satisfactionBased on the facts in the complaint an attorney has reached out to Mr [redacted] to discuss a resolution to his concernsAfter speaking on the phone Lexington and Mr [redacted] have resolved all issues so all parties can move forwardClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] [redacted] *** This is Lexington Law Firm’s formal response to Mr***’ Revdex.com complaintLexington Law Firm regrets to hear of any problems Mr [redacted] may have had after he engaged Lexington to represent him in his credit repair effortsMr [redacted] was offered a discount on the first fee he would pay to Lexington, but would then continue Lexington’s service by paying the monthly service fee based on the level he choseLexington bills in accordance with the Credit Repair Organizations Act and only collects payments after services are provided, not when results are obtainedLexington is unable to guarantee results or collect payments based on resultsUpon receiving Mr***’ Complaint, an attorney from Lexington contacted him to discuss his concerns and come to a resolutionAfter speaking on the phone, Lexington was able to explain how Lexington’s services work and place him on an appropriate service level for his needs, and have come to an amicable resolution to his ComplaintClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: [redacted] I am rejecting this response because: they have not reach out to me after I declined the responsePlease send me an email to schedule a call Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Sincerely, Rodney P***, What LLF HAS FAILED TO MENTIONED ABOVE WAS THAT I ALSO REPORTED THAT THEIR "SO-CALLED" DELETE OR REMOVED ITEMS ARE NOW IN FACT BACK ONTO MY CREDIT REPORTED SO IN ESSENCE, NOTHING REMOVED ACTUALLY REMAIN ED AS SUCHI WAS TOLD DURING INITIAL SETUP THAT IF EVER I HAD A REMOTE ITEM RETURNED THAT LLF STANDS BEHIND THEIR WORD AND REPUTATIONHE ALSO MENTIONED A NO QUESTIONS ASKED MONEY BACK GUARANTEE AND THAT I WOULD GET THE CORRESPONDENSES BETWEEN CRAS/CREDITORS/AND CAS so I could also LEARN AS I GO AND SEE TYPE OF "STALL LETTERS" THE CREDITORS AND CAs would send out As per the CREDIT REPORTS, THEY WERE ABSOLUTELY NEVER ONCE ACCURATE UNLESS I MYSELF UPLOADED THE REPORTSI HAVE MONITORING WITH ALL CREDIT BUREAUS AND HAVE THE "DAILEY" UPDATES FEATURE FOR EACH ONE----NOT SOME OFF BRAND CREDIT REPORTING SITS BUT THE ACTUALLY TRANSUNION,EQUIFAX,AND EXPERIAN SITES FURTHER PROOF IS FACT THAT LLF IS RE-DISPUTING ITEMS THAT THEY PREVIOUSLY HAVE CLAIM ED TO HAVE DELETE SUCH AS [redacted] AND AFFLIATED AS PER AT LEAST OF THE DELETIONS, LLF HAD ABSOLUTELY NOTHING TO DO WITH THEM BECAUSE I RECIEVED DELETIONS REPORTS FROM ALL MIDLAND FUND ACCOUNTS ODDLY IN MAIL ON THE EXACTLY SAME DATE THAT LLF SENT ME EMAIL DETAILING THEY MAIL ED OUT DISPUTING TO THESE COLlection accountsThose midland collection was to collect for [redacted] ***/ [redacted] / and [redacted] *** Now,sadly------»»»»»BOTH THE [redacted] AND [redacted] ARE BACK ON ITS BEEN A DISASTER AND ALTHOUGH EXTRAORDINARILY FRIENDLY AND PROFESSIONAL SOUNDING I FEEL LIKE I PAID FOR ABSOLUTELY NOTHING ITS LIKE I MENTIONED INITIALLY, I FIGURE LEXINGTON LAW WOULD "PAT THEMSELVES ON THE BACK" AND IGNORE WHAT IS NOW COMPARED TO WHEN I STARTEDCERTAINLY NOT NEAR A SERVICE NOR RESULTS I had hoped Worse, one company they SUPPOSEDLY DELETED wrote me a letter telling me my letter appeared GENERIC LLF CAN SAY WHAT THEY WISH, BUT I WAS NOT DELIVERED THE SERVICE I was promised and the money back if not satisfied NO QUESTIONS ASKED IS OBVIOUSLY A "SALE PITCH" NO, I'D RATHER FESS UP $ARBITATION FEE THAN TO ALLOW THIS CRAP TO CONTINUEHECK----I ALREADY LOST MUCH MORE THAN THAT RODNEY Y P***

Complaint: [redacted] I am rejecting this response because: this not about the payment it is about the customer serviceYou are pointing things out that there was no complaint about just to look over the fact of the poor customer service that was received Sincerely, [redacted] ***

Re: # [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintWe do see that you signed up for services on 9/16/and cancelled on 9/19/ You did cancel within five days and your case was closed with no further billing You were never billed at all, much less 'continued to be billed' We simply closed your case and never attempted to bill your card That is still the case We would like to know why you are writing to the Revdex.com stating we charged you when you know for a fact that we never did We ask that you affirmatively admit to the Revdex.com that you were never charged by usThanks,Kristine G [redacted] |Managing Executive Assistant, Lexington Law FirmStatement of Confidentiality: The contents of this e-mail message and any attachments are confidential and are intended solely for the addresseeIf you have received this transmission in error, any use, reproduction or dissemination of this transmission is strictly prohibitedIf you are not the intended recipient, please immediately notify the sender by reply e-mail and delete this message and its attachments, if anyEmail is covered by the Electronic Communications Privacy Act, USC §§ 2510-and is legally privileged

Re: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted] ’s RevDex.com complaint. We cannot promise particular results in your case as the law only gives us the power to provoke an investigation, and innacurate items will be adjusted or removed by the... credit bureaus after allowing the creditors time to respond. A customer may not challenge accurate items. All cust6omer's agree to this prior to sign up. We do not understand how customer can reasonably blame us when we performed the work we agreed to, and customer retains full control over whether to continue the service each month. Customer is in the driver's seat on what to dispute and what not to. We simply follow his instructions regarding each item, and cause an investigation, but again, we are unable to promise specific results. If customer's wish to use us to test items they don't recognize, they should understand that the outcome is not predictable. Customer agreed in writing after attesting he fully read and understood these terms. Please understand we advocate your position to the credit bureaus, and if item is incorrect it should be adjusted or removed. Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected] --

RE: [redacted] [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintLexington allows for several different ways for a client to terminate the representation, as long as the termination request is clearly madeThis can be done over the phone or by chat with a paralegal, or by mailing in notice directly to LexingtonIf there is ever any question regarding dates of termination Lexington will certainly investigate and work with its clients to come to the correct resolutionAn attorney from Lexington has reached out to Mr [redacted] regarding this manner and the payments he made to LexingtonAfter communicating about his case, Lexington and Mr [redacted] have come to an amicable resolution to his ComplaintClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintAs we stated you were never billed for any services We closed your account and never billed you Show us a completed charge by our firm and we will of course refund the payment, but our records show that you were never billed As far as 'stop payments' go, it would have been unnecessary as we simply honored your request to cancel Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E: [redacted]

RE: [redacted] *** This is Lexington Law Firm’s formal response to Mr***’ Revdex.com complaintLexington Law Firm is sorry to hear of any problems that Mr [redacted] may have had with Lexington’s credit repair servicesLexington takes all feedback and complaints seriously and strives to resolves all concerns to both parties’ satisfactionLexington has been providing credit repair for over twenty years, and over that time has learned what methods may yield the best results for their clientsAlong with these methods certain information is required to be sent in order for creditors to be able to verify the consumer for whom the letter is sentAn attorney from Lexington, after reviewing the complaint and client’s case, has reached out to Mr [redacted] to speak with him about his concerns and feedbackAfter speaking on the phone, Lexington and Mr [redacted] have come to a resolution that is satisfactory to each partyClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]