Lexington Law Firm

RE: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted] ’ RevDex.com complaint. Lexington Law regrets to hear that any client has had a negative experience. When such instances occur, Lexington does everything within its power to resolve them. Mr.... [redacted] opened his service with Lexington Law on December 2, 2016, and closed it on May 19, 2017. During these 5 1/2 months, Mr. [redacted] saw 12 negative items removed from his credit reports. Mr. [redacted] may be confused by the billing because of how frequently his payments to Lexington declined. On at least 7 different days, payments for services already rendered were declined. Due to this, payments were often collected on days outside of the normal billing date. In fact, on the day Mr. [redacted] closed his case, his account with Lexington was past due by $225, which was never collected. Lexington attempted to communicate with Mr. [redacted] , but no calls were returned. Nevertheless, Lexington has taken steps which it feels are a fair resolution to Mr. [redacted] ' complaint. Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]

RE: [redacted] *** This is Lexington Law Firm’s formal response to Ms***’ Revdex.com complaintYour description of events is not correct You agreed at sign up on September 29th, that you had a five day right of recision, in order to change your mind before we'd bill you our set up fee We clearly documented your use of our service until 02/07/2106, well beyond your right to rescind the contract and avoid our set up fee You signed up on September 29th, you interacted with us over the next months, telling us how you wanted items disputed, and clearly were involved in our process so that we could help you There was no hint of a desire to cancel Our work almost immediately resulted in deletions for you, and you were informed immediately of our results You wanted us to continue this During the five months you chose to have us work on your behalf, without any mention of cancellation, you received four (4) deletions that we notified you about You did not speak to agent 'Mark', until the day you cancelled, on February 7th You told him 'your husband called and cancelled', in an attempt to avoid the billing that you were aware your bank was processing that very day These were charges for our work cycle of January 8th through February 7th You allowed us to work on your behalf all that month, knowing we bill after the work is complete and not beforeThe agent was able to determine that no phone call took place, and even searched our entire system in case there was a lost call, and we received no phone call from 'your husband' in the last days however, the agent appears to have been quite accommodating though out this situation, he immediately canceled your case, and as a courtesy, told you that we could not prevent billing that day with such short notice, but would refund immediately after processing occurred, effectively honoring the cancellation that our phone records prove never occurred Effectively returning the fees you agreed to pay, for our efforts on your behalf that month Your complaint to the Revdex.com was filed without mention of this arrangement, and we would like you to admit that although we disagreed with you, we gave you the refund you demanded in an effort to make you happy You filed this complaint the same day it appears In the end you received $in discounts and refunds due to similar requests that we did not agree with but gave you anyway to promote your goodwill and satisfaction with the service We hope this explanation helps, but there is no basis for a full refund Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: [redacted] I am rejecting this response because:THAT IS ABSOLUTELY FALSE! I NEVER FILLED OUT ANYTHING IN THEIR WEBSITE BECAUSE I DON'T NEED A LAWYERTHE PHONE REP EVEN TOLD ME FREEDOM DEBT RELIEF WAS THE ONE TO GIVE THEM MY INFORMATION Sincerely, [redacted]

Revdex.com:Lexington Law ADMITTED on the phone they did NOT perform any services on their behalf as I hired them to do so in the first TWO months of being enrolled in their programThey also admitted that their "paralegal" didn't acknowledge my request to focus on the two specific accounts on the ONE bureau that this collection was listed onTherefore, they FAILED Lexington Law refused to issue me a full refund but instead will be issuing me a refund of $due to their negligence of service for two monthsIn reference to complaint ID [redacted] , and find that this resolution is semi satisfactory to me and consider this matter closedThey should be ashamed of their business practices Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did not have one till I canceled it and they have already made up letters to send in this case so they as well as the bureau needs to remove it and this was never about affordability or timing it is the matter that they prolong the process by continuing to charge you monthly and only do one or two things when disputes can all be put in at once and since updates only have every thirty days this give this time to get another payment from you which they don't tell you that Sincerely, [redacted]

Re: [redacted] [redacted] We have carefully reviewed Mr [redacted] ’s complaint We have thoroughly investigated Mr [redacted] ’s concerns and have verified that their contact information has been removed from our recordsGoing forward Mr [redacted] will not be contacted by our firm We trust that this resolves Mr [redacted] ’s concerns Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law Firm regrets to hear of any problems that may have occurred either before or while Mr [redacted] was a clientLexington strives to address all concerns in a timely manner and to each parties’ satisfactionUpon receiving this Complaint from Mr***, an attorney reviewed his case and reached out to him to discuss his concernsLexington did not receive any payments from Mr***, but after speaking on the phone Lexington and Mr [redacted] have come to an amicable resolution to his ComplaintClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

This is Lexington Law Firm’s formal response to MsW [redacted] ’s Revdex.com complaintLexington Law Firm is disappointed to hear of MsW [redacted] ’s dissatisfaction and any problems she had with Lexington’s credit repair servicesLexington Law Firm strives to ensure that any matter of this nature is resolved promptly and to both parties’ satisfactionMsW [redacted] first signed up with Lexington on April 18, to have Lexington challenge negative items that appeared on MsW [redacted] ’s credit reportA Lexington paralegal spoke with MsW [redacted] when she signed up and discussed the payment process with herThe paralegal explained to MsW [redacted] when her first payment date would be and that recurring payments would be made automatically on that day for the previous months’ worth of services providedMsW [redacted] then signed an agreement with Lexington electronically to begin using Lexington’s servicesAfter that date Lexington began doing work on MsW [redacted] ’s behalf to challenge her negative items on her credit reportsIn the brief time MsW [redacted] was with Lexington negative items were removed from her two credit reports Lexington had on file MsW [redacted] called Lexington on June 19, to close her case as she stated she never authorized Lexington to take payments from her accountMsW [redacted] had made one payment in the two months she was receiving service from Lexington Law FirmLexington has reached out to MsW [redacted] regarding any potential miscommunication of billing or payment proceduresAfter several voice mails and an email Lexington has not heard back from MsW [redacted] Lexington has, however, taken steps it feels satisfactorily resolves MsW [redacted] ’s issue and feels both parties can move on Thanks,Kristine G [redacted] | Managing Executive Assistant, Lexington Law Firm

Re: [redacted] This is Lexington Law Firm’s formal response to Ms [redacted] ’ Revdex.com complaintWe've investigated, and see that you did write us an email, that hints at cancellation, but may have been somewhat confusing to our agent handling your concern However it is clear that you should have been contacted for clarification We are sorry this did not occur It appears to have been an oversight and the agent will receive training We appreciate your bringing this to our attentionWe will provide refunds to effectuate your desire to cancel on 10/8/rather than 10/31/ Accordingly the refund will be for the entire amount of your last payment We are sorry for any inconvenience this may have caused Also, we did email you a copy of your case file on November 8th We received a read receipt from your email account indicating to us you had opened it Please let us know if you need another Claudia [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meLexington Law reimbursed the charges for last month and for this month Sincerely, [redacted]

Re: [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted] ’s RevDex.com complaint. Our records show you agreed to our fee of 99.95 per month, and we would be unable to offer this service at $14.99, and the contract you signed makes this fairly... clear. However we understand you do not wish to pay this fee, and are no longer interested in our service. Accordingly we are unable to continue to work on your behalf, and will return any amount we did receive from you to your payment account on file with us. Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , they refunded the money but did not offer any explanation as to why no one would follor respond to meVery poor customer service but I do appreciate them responding once the Revdex.com was involvedI do consider this resolved since I have received the refundThis could have been resolved with much less time involved on my partAlmost a month after my original communication to them I received the refund of charges that should not have ever happenedBased on the customer service I received I would not recommend service Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, a [redacted] *** I demand a refund based on their own promises of resultsThere were o resultsThey can spout legal ease all day long they did not achieve resultsIf you hire a business to clean your home a they bring cleaning supplies and they leave and your home is still dirty you don't payThey did NOTHING

RE: [redacted] [redacted] *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law Firm responds to Mr***s Rebuttal and understands his frustration with the ability of the creditor or credit bureau to re-report an item that had previously been removedLexington reaffirms what it stated in its initial ResponseLexington works diligently to challenge inaccurate items on behalf of its clients, and receives payment for its efforts and not for any specified resultsAlthough not entirely common, items that have been removed can reappear at the discretion of the creditor or credit bureau if those items are verified and not outside the statute of limitationsUpon receiving this Rebuttal, an attorney from Lexington has reached out to Mr [redacted] to discuss his frustrations about the re-reporting of these itemsAfter speaking on the phone, Mr [redacted] and Lexington have come to an amicable resolution to his concerns and will keep in touch to ensure the resolution to completionClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law regrets to hear that any client has had a negative experience during their time of representationWhen such instances arise, Lexington does everything within its power to resolve the situationMr [redacted] opened his case with Lexington Law on March 22, On May 16, 2017, Mr [redacted] sent Lexington an email asking to close his caseWithin hours, on May 18, 2017, Mr***'s case was closedLexington has attempted to communicate with the client, but has not received a responseBased on the circumstances surrounding the closure of the case and the lack of response, Lexington Law considers this matter resolvedClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: [redacted] That is NOT POSSIBLE because I knew I only had $in my account I am rejecting this response because: Sincerely, [redacted]

RE: [redacted] This is Lexington Law Firm’s formal response to Ms [redacted] ’s Revdex.com complaintCustomer makes it seem as if she did not ask for our help, or that she was not informed of our terms This is not trueWe retain proof of her knowledge of and agreement to our terms of service Customer signed up asking us to help as she needed to purchase an automobile, but had negative items between her three reports We offered to set her up with our process, and provide a website for her use, and import her case into our system for a set up fee of 119.95, and her choice of plan at per month as long as she wished to secure our service She agreed by electronic means, where she sent us a text message confirming she read and fully understood the terms of service, before we'd beginHere are our notes when she called us on the day of sign up: business days is needed when posting a paymentConfirmed billing date and amountI walked the client through the Case Valet Set-up.Client would like to receive SMSI explained to the client the importance of updates and how to forward the information to us.Call completeAdditionally customer confirmed all of this a bit later in a separate phone call a few days later, but with a different agent on the phone she now attempted to state she was unaware of our fees Our agent did not argue, but simply cancelled her case, and ensured she would not be billed for our first month of service Additionally we will return the normally non-refundable set up fee she agreed to pay,as a gesture of goodwill and in order to ensure resolution of this 'complaint' However, this is extremely costly for us, as she agreed to our service and the labor and infrastructure supplied to her, and we normally expect our customer's to respect and honor the agreement that makes this work possible Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: [redacted] [redacted] This is Lexington Law Firm’s formal response to Mr [redacted] ’s Revdex.com complaintLexington Law is always disappointed to hear that a client has had a negative experience while a clientWhen such instances occur, Lexington does everything within its power to resolve the situationWhen a client opens a case with Lexington, its agents explain our challenge process in detail to the new clientsAdditionally, the client website allows clients to select the manner in which it would like Lexington to approach these itemsIf the client was still unclear on these methods, it apologizes for the miscommunicationLexington has reached out to Mr [redacted] and Lexington has taken steps it feels reaches a mutual resolutionClaudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: [redacted] I am rejecting this response because:I never told your representative the information was inaccurate. If the the information was inaccurate, I could have contacted the credit bureaus myself. After looking at my credit reports, I was told that you had... processes in place to challenge the bureaus and effect positive change on my report. I don't need to verify that there were late payments on my credit report. The only work you performed excellently was extracting the payments from my checking account. I would have taken the bureaus to court if they did something wrong. Less expensive is rarely good and Lexington Law Firm is proof positive. People don't have money to throw away. I wanted to leave far earlier than I did, but the paralegals encouraged me on several occasions to continue on. They incentivized my continued stays with discounts. What you promise on paper and what you do in practice are not the same. Your company is the gold standard for Bait and Switch! Your company would die overnight if you clearly told your subscribers that if the late payments, bankruptcies and collections on your credit reports are accurate, we WONT be able to help you. This is not about the money. It is the principle. I want my refund! Sincerely, [redacted] ***

RE: [redacted] [redacted] This is Lexington Law Firm’s formal response to Mr. [redacted] ’s RevDex.com complaint. We have carefully reviewed the concerns listed by Mr. [redacted] . From our research we have found that the telephone number provided by Mr. [redacted] was associated with... a previous client. We have taken steps to remove this telephone number from our system. Mr. [redacted] should not receive any additional calls. We trust that this resolves Mr. [redacted] ’s concerns. Claudia I [redacted] Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext. 20056E:[email protected]