I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not agree with the response and details givenI personally had to make at least calls to Hyundai finance as they were sending me bills for the balance of the lease as well as overage in mileageI was the one who corrected the issue as both the checks sent from Lia were not applied to the account correctly and after many call I resolved the issueThe reason as I did not mention the other half that was not paid on my initial contact MrF [redacted] is I didn't knowI didn't find out until all funds were applied again after numerous calls by ME to Hyundai finance to resolveMr F [redacted] promised at least twice to call me back the same or next day and did notI had to call him back a week later each timeI was trying to be patient hoping MrF [redacted] would make this right, which did not happenI understand that I needed to pay the additional taxes which I did, but not the other 1/of the mileage as it was added to my leaseMaking an accusation that I didn't even mention the 1/of the mileage overage until a month later is disheartening, after all the work I had to do to resolve the finance issues on my ownAgain I have lease over cars and as a Business Analyst for over years I write down details and keep track of phone conversations and I have never had to do as much work after a sale and to be accused of trying to get something for nothing is unnervingThe bottom line is I was told to get the new car my lease would be $345, and I would have to pay all the mileage overageI then said I would then just wait until the end of the lease, the manager then said how about we split it , I said how much would my half add to the lease he said about $so I agreedThat amount was added to my lease so I should not have had to pay twice once in my ongoing lease payment and what I ended having to send Hyundai Finance to resolve my account Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached my credit inquiry report as requested by the managerI signed the application giving them permission to only run my credit oncePer my conversation with the sales supervisor my initial credit score was going to be used and sent to other lendersI figured that only banks were going to be given my informationI had also mentioned to the sales representative if it was best for me to go through my own credit unionI was in no hurry to get out of my vehicle and did not mind waitingHe reassured me that I would not have an issue If this was not the case I would have happily stayed with my [redacted] ***The excessive amount of times my credit score was run is unacceptableI hope this situation is resolvedPlease note next to every asterisks is each bank/ lender who ran my creditPlease reviewRegards, [redacted] ***
The maintenance plan for [redacted] was in fact included in her lease of the vehicle but we failed to process the paperwork at the time of the sale We have contacted her to get her signature on the paperwork and we will submit as soon as we do We apologize for the inconvenience we have put her through
Mr [redacted] Our salesperson advised that there may be charges to the car for excess wear and use That is the case with any lease being turned in and is contractual between the lessee -you- and the lessor - [redacted] (***) He was giving you the professional courtesy up front Whether it was before, during, or after the sale is irrelevant As discussed, [redacted] hires an outside company that inspects the vehicles with their strict guidelines Lia Toyota has nothing to do with their inspection parameters as the lease is through *** As for being offered the EWU insurance on the previous lease, you leased it from another dealer We had no involvement with that transaction The statement that you allege made by [redacted] that you should come to Lia and have the bill forgiven is a statement I have never heard before from *** I would take your recording and ask to play it for the [redacted] branch manager In my experience the only company that can forgive a lease charge is the lessor-*** You claim that there should be a policy that the customer should be given all information before the sale I assume the dealer who you brought the original lease from provided you with a lease contractThis details your obligations to *** As well as their obligations to you Also, you received a packet from [redacted] showing all of your lease-end options (usually 2- months before) including templates for acceptable wear and tear In addition, you were called by their 3rd party company to schedule a pre-inspection of the vehicle at no charge If you had accepted that, you also would have know in advance what the potential damage charges would have been Neither [redacted] nor Lia Toyota have acted unethically in any part of this transaction Lia will not be paying for any charges incurred Respectfully Donato B Lia Toyota of Colonie Central Avenue Schenectady, NY
We will NEVER go back to Lia [redacted] again - This one you won't believe...but it's true My wife's car, a ***, was in need of repair(a tree branch from our neighbor's tree fell through the grill - it was in February that this happened.) So, we were going to bring it to the dealership (the best one for [redacted] -Northway) BUT they had just closed their body shop...so we had to decide quickly where to send the car to get repairs(body work-roof/hood/windshield smashed/lights broken)..so we said we'd rather go to a [redacted] Dealership cause they will have right parts Well, that was a HUGE mistake Lia Collision was the worst First they had the car for almost weeks(the insurance said days most likely)We got it back in March(remeber that is a colder month in NY) Then after we got it back, we didn't notice that the a/c didn't work correctly until June(when it gets hotter) Brought it back MULTIPLE times for them to fix it, they couldn't firgure it out Then after I said to the guy to PLEASE send it to your [redacted] SERVICE department and have them fix it - they called me to tell me that I would have to pay for a $coil part(the A/C that THEY had broken?!)! I told them NO way, to talk to my insurance and hopefully they would order the part and pay for it After ANOTHER couple weeks, they finally got that fixed Now fast forward to the FALL(Sept), and dew usually forms on the outside of the windows because it's colder outside...well, my wife said she had to bring a towel to wipe off the dew on the INSIDE of her windshield! Also, they made the entire inside feel very humid, and soon the carpets were soaked and the seats damp It was like driving a cesspool and my allergies would flare up each time I had to bring this car back to Lia! They did try to fix, but after they removed and tested the windshield with water...it came back - and UNDER the carpets were ruined also! So, brought it back again(after I spoke to an attorney), and said we will need you to pay for the NEW CLAIM we put in for the car - ANOTHER $deductible - and they refused - said they would try and fix - but by THAT TIME, my wife and I didn't TRUST their staff anymore! So now it's coming on November - and the NEW Collision Manager says to us to bring it in OR "we want to make this right" - and offer to get us into a newer car if that's ok We JUST wanted our car back fixed, but we didn't want them to wreck it any further But after looking at what we might have to deal with(the carpets/seats) would've had to be replaced Now we still didn't know where the water was coming is - bad seal/bad body work - NO CLUE! So we decided to get rid of it, and get into a newer [redacted] - with less miles(But it was WHITE!)...of course we had to SPEND $2K to upgrade(when again, ALL WE WANTED WAS OUR [redacted] back ALL FIXED!) NOW for the mess with the ***: So we thought we got a good deal, picked up the car at the beginning of November - months after we brought our other car in for repair...now I said it was WHITE Leaves would fall on the car from the same neighbors tree, and when I pushed them off - they were leaving stains!! Ugly, reddish stains, all over the car! So, I brought it to a detail specialist at Northway [redacted] , who took one look at the paint, and said "it's dead" So I brought it back to Lia to document the problem - this was BEFORE the day return policy/warranty was up Then had to bring it back the next week for them to take pictures of the stains...and then bring it back the following week for a [redacted] Rep to take a look at it [redacted] said it was from "environmental effects" - so they are NOT going to do anything So Lia did only thing they could do - they washed/buffed/waxed it, and told me to wax it every three months - that was their only advice My wife and I just wanted our [redacted] back and we'd still drive it for more years at least...we will never go back to Lia for anything Terrible place!
Yes, Ms [redacted] did pay a $deductible for her original repairs to her engine and a few other repairs When she came back in with the radio issue there was a deductible due to her Insurance Company also on that separate repair The deductible on that repair was waived and absorbed by Lia Hyundai If she has any further questions she may reach out to me directly at [redacted] Jim F [redacted] Service Director
TO WHOM IT MAY CONCERN: Please consider this our official response regarding ID# [redacted] We have received the letter regarding Ms [redacted] complaint of unwanted mail and apologize for any inconvenience this may have caused her Lia Honda of Northampton and the Lia Auto Group go to great lengths to ensure our customers privacy with phone calls, email and Postal mailAfter receiving the letter stating Ms [redacted] complaint, I researched her name, address and phone number and discovered she was not in our systemThis leads me to believe, if she was a customer of ours, at some point, perhaps during one of her calls to us, all of her information had been eradicated If she is still receiving postal mail from us, it could be a crossover periodI f she is receiving mail from [redacted] ***on our behalf, unfortunately, she will have to contact them to be removed from their systemI can assure you, Ms [redacted] information is no longer in our system and once again, we apologize for any inconvenience this has causedSincerely, Michael [redacted] General Manager Lia Honda of Northampton
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] To Revdex.com:Lia Hyundai seems to want to wash their hands and want to distance themselves from this....But, I did business with Lia Hyundai in Enfield....leased and brought back the car to them....They never told me about the disposition fee that was in the contract and never explained to me what that exactly meant....Had I known at the time, I would never have signed the lease.....They sent the paper work to [redacted] , letting them know that I was no longer their customer.....They knew that I would be billed....I need your help in resolving this
dear better buisness bureau this letter is in reguards to complant id# [redacted] I am asking for you to asst me with one of your star buisnesses lia auto group back on april 29th I went to lia looking to lease a new dodge ram p/u I talked to a salesman at the dealer named [redacted] told him what I was there for and he took me out side to show me the trucks on the lot I was undecided on crew cab or extended cab and decided on a gray ram said I wanted to know about remote start and navagation and he starts telling me that all that is included in the "u-connect " so he starts to tell me about "u-connect" and explaned that it was like chevys version of on-star and that this service and sirius xm radio were free services from chrysler the sirius radio was free for yr and the "u-connect" was free for months and what a great system it was and that I connects your phone your computer and the vehicle all together and that you get oil change reminders and service bullitens and recalls all thru this system I asked the salesman [redacted] how much the "u-connect" was after the free months and he told me that they dont have that information because chrysler has all sorts of incentives to keep members connected so I leased truck apon delivery when salesman was showing me the truck he pushed the navagatin button on radio and it said not connected thats when he told me about having to set up account with "u-connect" and that I could do it at home on my computer that it has step by step instructions on how to link and set up account .so after work the next day I set up account with "u-connect " and go thru setting it all up and cant get truck to connect so I call dealer and ajwas not in so I talked to service person who tryed to asstand had me call "u-connect" .They tried to help me fpor about 1hr then they had me call chrysler they tried to help for about hrs then they transfered me over to techsupport and thats where I found out that truck was not capable of "u-Connect' so I called dealer to talk to someone and was sent to voice mail left about messages never to this day was those calls returned and thats when I started calling everyone in that company salesman, his .manager [redacted] general manager [redacted] a manager rick and thats when they made offer to have me trade up to another truck which was ok till I was told that I was going to have to pay $for that to happen I made offer after first day to take back my trade in and go somewhere else to get vehicle they declined that offer so I called and opened a case at chrysler the number for that complant is [redacted] then I made numerious calls to lia group all unawnsered the called lia group comptroller [redacted] who is the only person who returned my calls and he assured me he would in his words "make this experance right" and that was the last time I had talked to anyone at lia auto group not that we haven't placed manny manny calls to them thats the short version of my experance with one of your star buisnesses any help you could give me would be greatly appreciated thank you !!!!!! [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAddressing some of Mr [redacted] 's comments: Regarding the encounter with Mr [redacted] about going over my financing options: I think Mr [redacted] may be combining two different situationsWhen I spoke with Mr [redacted] about financing through the dealership, his only response was that it would require multiple trips and more paperworkHe acted like it was an inconvenience to him to speak to someone about financingFrustrated by his lack of interest in the matter, I told him that I was already approved for a loan through my credit union and that I was only asking to see if there were better interest rates or incentives for financing through the dealership He had no comment, and went on to discuss the rewards point (which I will be coming back to)the next day when Mr [redacted] was conferenced in on my call with Nissan Motor Acceptance Corporation (NMAC), we discussed the lease buyout process as well as my complaints with his staffThis is when Mr [redacted] asked what my interest rate was with the bank and I told him 1.99%, he told me that they couldn't compete with that and he supported Mr [redacted] 's actionAgain not taking into account that he in fact did not go over any financing options with me when I askedIt was only after his neglect to provide me with information, that I told him that I was already financed This conversation was witnessed by a NMAC representative and if it needs to be further investigated I'm sure that they can pull the recording of it Also I never had any problem with the fees associated with purchasing the vehicleI was already aware of these fees ahead of time and expected to pay themI asked Mr [redacted] about my Nissan Rewards points (knowing that I had $worth of points) and if I could use them towards my buyoutHis response was," I assume that you can only use them towards a new purchase or to get into a new lease." I then asked to speak with a someone else about it, and immediately he gave me attitude questioning why I needed to speak with someone elseI stated that I wanted to get an answer from someone who wasn't "assuming"So he called Mr [redacted] on the phone and told him, "he had a young lady in his office looking to use her Nissan Rewards points towards her lease buy out." Mr [redacted] must've responded saying the same thing that Mr [redacted] said because the next thing he said to Mr [redacted] was, "Yes I told her that but she needs a second (emphasized) person to verify", in a very condescending toneThat conversation is what set the entire mood for the rest of visitIt sounded like I was being difficult, when in fact I just wanted to speak with someone who actually knew what they were talking about rather than assumingWhen Mr [redacted] came in to speak with me, he seemed friendly, shook my hand, and then we started to discuss the pointsHe repeated what Mr [redacted] said and I told him that I thought that it was just a little odd that I received these points over years ago and that I was under the impression that I could use them towards any purchase such as rain guards, extra service appointments, or any other transactions, etcHe told me that I could notI asked for any kind of statement or paperwork that explains itHe told me that I would've gotten it with my lease paperwork in the beginning of my leaseI pulled out all my paperwork and told him that I must've missed itThen I asked him to show me where it could beHe now stated that I would've received it in the mail with my cardI told him that I received my card here at the dealershipI asked again if Lia had any paperwork explaining the rewards system that I could read and he told me that they did notRealizing that the conversation wouldn't be going any further, I reluctantly dropped it and told them if that was the truth of the matter then alrightRegarding Mr[redacted] 's statement:"After being told that that was the direction that they were going to go with, told them that I would have to get in touch with the other department at Nissan and reverse the sale because we have already purchased the vehicle from themI then gave [redacted] my cell number and said that if she did have any problems to give a call and I would do my best to help" This part of the conversation never took placeI did in fact inform him that I would like to speak with my credit union about his arguments (that he was/still is persistent on) to verify that they wouldn't have a problem with the purchasing processI asked him to hold off on the paperwork and transaction, because again at this time the NMAC representative was inform by Mr [redacted] that "he didn't believe we were this far into the process and that any paperwork had been finalized" At this point in time is when Mr [redacted] gave me his cell number so that if I had any questions when conferring with my credit union that I could consult himI would like to reiterate again that this is the same conversation that was witnessed by a NMAC representative, which if the content needs to be verified, I'm sure the recording could be reviewedAs for Mr [redacted] 's recant of our encounter at the dealership: Unfortunately I will have to say that his statement is completely fabricatedEarly that day I spoke with a NMAC representative (again another recorded conversation) about obtaining the paperwork that I originally signed at the dealershipThe rep contacted Mr [redacted] , and I was informed that he would be expecting me later that day with the paperworkWhen I arrived Mr [redacted] only gave me one of the two documents that I had signed, the Purchase Agreement .I asked for the Vehicle Return Receipt original as well, and he told me he wouldn't give it to me, "That this was good enough." I then asked him to please write void on the purchase agreement and initial and date itHe protested my request and asking me," why am I doing this?" I told him that I wanted him to sign it so that it showed he acknowledged the voided agreement, and that if it ever got brought up that there would be no question to who wrote he voidHe then started to discuss the buyout process, telling me that he spoke with Nissan today and that they agreed with him(Still at this point he would not sign the document.) I told him that I also spoke with several people from Nissan and my credit union and that they have all advised me differentlyI again, then asked him to sign the documentHe protested more and again asked me why I am doing all thisI told him that Lia Nissan had broken my trust and I want the original documents that I had signed under pretensesAt this point he started to mock me and tell me that I am wrong and that there was no pretensesHe then started to discuss the lease buyout process againI told him that I'm not here to discuss that, that I just wanted to pick up the paperworkReluctantly he then finally signed the purchase agreement void aggressivelyMind you this was all happening at the front desk, in front of other customers and staff membersAgain he told me that I was wrong and that I'll be sorry and that he knows I will be back to work this all outI told him that if that is the case then there a plenty of other Nissan dealerships that would be able to help me (and probably treat me with better respect)At this time he also kept trying to walk away from me as we were talkingHe then open the door and tried to usher me out of the buildingI stepped aside and again asked for the original copy of the Vehicle Return Receipt He told me that he didn't know where it was, I told him then to ask Mr [redacted] (since he was the one who I signed the paperwork with)Mr [redacted] then stated, "No, You can't have it." I then asked, " Why? Since I am no longer purchasing or leaving the vehicle with the dealership." Again I asked for the original documentHe told me that he would get me a copy since the form is electronic, that there is no hard copy of the originalI did tell him that that was a lie, being that I signed a physical piece of paper and that is the paper that I am asking forAgain, he was now trying to walk away from me That was when I decided I wasn't going to argue with him anymoreNot once did I ever ask why the dealership lied to me nor did I want to stick around for a confrontationI was only there to get paperwork, which Mr [redacted] only provided me with half of the documentationAs ridiculous as this sounds, I'm also sure this interaction could also be verified via security footage I'm not looking for any financial gainThe truth of the matter is that the dealership was dishonest with me, I was treated poorly and Mr [redacted] acted (in my opinion ) unprofessionallyThe overall situation has finally (I hope) been rectified through NMAC (by my own efforts)I do not believe any consumer should have to go through the ordeal that I had toI contacted the Revdex.com in hopes that my experience would be acknowledged and that the community be made aware of how the Lia Nissan Branch in Schenectady handles business.Thank you so much for your time, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In regards to the response sent over by the hyundai dealership, I would like to indicate my view on the matterFor starters in their response they indicated statements Lia of Hyundai was the first and only Hyundai dealership I visited, let alone contactedSecondly when trying to view and pick a vehicle of my interest I had no clue to what vehicle I wanted, so therefore the genius coupe was not the car I came in looking for exactly [redacted] the salesman who helped me throughout the process was very persistent on the genesis coupe in particular because it was on display inside, I asked him if it was offered on white and it was so we arranged the test driveWith the test drive I from the beginning did not feel at all comfortable driving the vehicleThe genesis coupe is equipped with a very strong engine and speed like qualities and ii came to get a big feel of that when test driving itThe whole test drive I felt nervous, and scared behind the wheel not comfortable at all, but with that [redacted] said no worries with time the car feels betterAs we worked out way back into the dealership after the test drive, [redacted] was very persistent on me filling out all the papers quickly all before even explaining the cars features, mileage, etc etcthe time was winding down and I had an event to attend, therefore I informed [redacted] it would be more convenient for me to return tomorrow and take my time and analyze what best suited me With that [redacted] and one of his managers informed me I needed to put down a deposit before leaving the dealership because if I did not I was going to lose any deal they offered me or further assistance regarding the vehicleBeing pressured with time and the fear of losing any deals I went forward with putting an initial deposit down of $which I was informed was the minimum I needed to place for the vehicleAfter processing the transaction [redacted] and the manager informed me that the deposit I had just placed was "un refundable"With that I was I quite upset because if I therefore did not have anymore interest in a Hyundai vehicle I was going to lose quite a bit of moneyI was now being pressured even more to get the vehicleThe next day upon returning I went in and [redacted] quickly informed me it was his "day off" and he did not have a lot of time therefore I needed to quickly fill out the paperwork for the car, all this before even asking me if I had any other interests toward another vehicleI informed him again how I was not comfortable with the car due to the test drive but he again stated it'll all be fine lets just finish up the process and then we will go over everything once the paperwork is signedWith the fear again of losing my deposit I had placed the previous day I asked [redacted] if I were to leave and again not deal comfortable with the vehicle is there a way for me to come in and just simply get out of the lease and he replied with a yes, that it was a very simple process and all they would do is try to help me find another vehicle or something that best suited me and just change the lease from car to carTrusting him I was next asked to go into the finance office to fill out and finalize the paperwork while in their the finance person was very quick with the paper work informing me on each document that it was quite simple and nothing really important and to just signIn regards to the general managers response in saying his finance office is trained to specifically and clearly address every single document in an under stable matter, I would have to disagree because that training and professionalism was not demonstrated when explains the paperwork to meEvery single document was rushed through by the finance guy and ended with a quick sign there! He said any questions I had regarding the documents I was to ask [redacted] after signing and finalizing all the paperworkWith that I ultimately asked the finance person once again to reassure my doubt in the lease by asking him if I were to leave and felt I satisfied with the vehicle would it be possible to just return and and simply just end the lease and he replied by saying yes it was quite simple and easy and that if that were the case they would be more than glad to end the lease and help me out to see what best suited meThe finance person said as long as I was not with the vehicle for more than a week I was able to end it allWith that I finalized all the paperwork and headed towards [redacted] where he had my keys and said I was good to head on home and that any further questions I could just call him or come on in I was not thrilled nor extremely happy as the dealerships response stated, I was more or less pressured into obtaining the vehicle because of the fear of Losing the sum I put down for a depositUpon leaving I had to quickly head to work where I was able to drive it once again and the same fear and uncomfortable sensation ran through meRight there and then I knew once again I was not feeling safe or uncomfortable driving and that the car was not for meThe very next morning I returned and headed towards [redacted] and handed him all the car paperwork and keys and informed him I was not satisfied with the vehicle or uncomfortable with it that I was pressured and did not feel secure so therefore I wanted out as he said I would be able toRight there and then an urge of anger and disappointment ran through [redacted] as he said okay I can help you do that but why, why are you doing this? Again I informed him and gave him my reason and that's where he informed me he needed to talk to his general manager so I can get the help I needed [redacted] informed me that the general manager nor the dealership was able to help me with that due to it being the weekend and that they would be too busy to handle such situationThat it was best for me to come on in on Monday so they can help me end the lease and find something best suited for meI asked him if he was sure and he again said yes just come in MondayHe informed me that the general manager was too busy to inform me also that everything will be ok and come Monday we will help you outUpon returning Monday I went in and spoke to sal the general manger and that is where he informed me all about the lease and said there was nothing he can do for meHe informed me that whatever [redacted] or the finance person told me must've been a lie and that they were confused themselves with the information they gave meAs I explained in my previous complaint in detail about what occurred that Monday is exactly how it followed, no assistance and rather being disowned by the very company I was locked in with for yearsIn accordance to the dealerships response I did not return days later unhappy about the car because of the price or the seats, I returned because of the discomfort I felt with the vehicle and the unsafe urge I felt from the very first time I got behind the wheel of the vehicle.In conclusion, I went in on a Wednesday and left a deposit which was I was later told was un refundable, I returned the following day a Thursday to complete the paperwork due to being pressured and fear of Losing my money, and initially returned the very next day less than hours after signing to inform them I wanted out, in which I was informed I wouldn't receive help until the Weekend passed making it Monday, and on Monday I was not helped and informed the complete opposite of what I was previously toldI am still upset at how business was handled at Lia of Hyundai and how the employees there scammed me and lied to me in having me get and stay in to a leaseTo this day I am still Uncomfortable with the vehicle and continue feeling a sense of worry and fear upon getting behind the wheelThe car continues to sit in my driveway as I try to work the situation out and finally receive some help after the disastrous experience I enduredAgain I state I do not agree with the dealerships response and therefore finalize by saying it does not resolve my complaint or situationAgain I just hope for justice being served upon this dealership and their unprofessionalism Regards, [redacted]
We shopped different dealership Groups for our next Certified Pre-Owned sedanWe narrowed it down to a [redacted] , [redacted] or [redacted] as they are each made(assembled) in the USA by US citizens which is important to us, plus they are great quality vehicles that retain their value, are not used widely as fleet sedans, and are each known for their high quality reviews by well known vehicle rating entities like [redacted] .com, ***.com, ***a.com just to name a few companiesSo after weeks of shopping we found a great deal on a CPO [redacted] that was being offered by the Lia Auto Group at one of their dealerships in CT, but was available for transfer to another(closer) to us dealership in NYWe worked with a salesman named Chris H [redacted] at Lia Nissan of [redacted] ***He arranged the transfer of our car from CT to NY, had the accessories we requested put on like mud flaps, all season trunk tray, carpeted floor mats and the car hand washed & waxed prior to deliveryThe car was a surprise for my wife who worked hard & retired early from due to health issues from her nursing careerWe had narrowed our search to 3-sedans Lia offered, and my wife trusted my selection of which one we purchasedChris shared that Anthony the F & I manager would handle the financing and would get us the best dealI spoke with Anthony of the day before we picked up our [redacted] ***a and he said my wife would be financed through [redacted] bank as that was who she was previously financed through & they offered the best rateAnthony said he felt it was a competitive rate & the payment was where we wanted to be so when we arrived on Friday to piour CPO [redacted] ***a Chris showed me that everything requested was added & the car as promised washed & was still being waxed but that it would be ready by the time we were finished with AnthonyWell Anthony had taken it upon himself to continue to work with other financing entities to get us the rate he felt we deserved and proudly shared he was able to get my wife an even better rate than [redacted] had offered lowering our payment by almost $a month from what we had agreed upon the previous eveningNot many dealers will do this especially after their customer has agreed to a rate/payment the previous day, but not at Lia Nissan of [redacted] ***, they go the extra mile for their customers & that's why we will be customers for life as long as Chris & Anthony are whom we work with as we just found out Chris is being promoted to Sales Manager, a promotion we are not surprised about !
Hello, We ask that Ms [redacted] drop off her vehicle on a day that is convenient for her and we will take to Honda to have a new key cut and programmed We just need a few days notice to make the appointment at HondaThank You, [redacted] General Manager Lia Infiniti New Loudon Rd Latham, NY Phone ###-###-####
If you are in the market for anything related to automotive you won't have to go anywhere else but to a Lia Auto Group locationThis dealer always has a great selection of new and pre owned that are competitively pricedTheir staff of trained professionals know their products and will spend the time helping you find the perfect match to fulfill all your wants and needsThe relationship does not stop there however The friendly and courteous service teams will assist you with all of your new or newer vehicles maintenance needs or any repairs necessaryFor an awesome car buying/service experience I recommend Lia Auto Group!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was really looking for a straight forward response from the company and was disappointed that it needed to be done through the Revdex.comThis could have been resolved without the practice of avoiding my calls in an unprofessional manner Regards, [redacted] ***
Our policy,which was indicated to Mr [redacted] is to not refund funds issued by check until such time that we know the check has clearedWe have established business days as a rule No one in the dealership remembers him coming in at anytime prior to his conversation with [redacted] We are happy to refund his money in a more timely manner if he can bring us a bank statement showing his check as paidDavid S [redacted] , General Manager
We have ordered and received the truck frame for the Toyota Limited Service Campaign, this is not a recallThe engine became a concern after the frame was ordered and the truck was towed in We have removed and disassembled the engine for the extended warranty company to inspect itThe extended warranty company has authorized the work and we have ordered the parts The customer has been in alternate transportation, at no charge to them from May 27, Michael AC [redacted] Controller Lia Group, Inc
Mr [redacted] claims that we damaged the back of his vehicleThe dent is severe enough where the carwash could not have done it nor there was anything that our technician could have backed into to damage that spotWe offered to fix as a goodwill gesture if the Dent Wizard could take it out without damaging the paintHe could notWe feel we are not responsible [redacted] A [redacted] Controller
To Whom It May Concern:Lia Toyota of [redacted] has addressed Ms***'s concerns with regards to her Toyota Matrix to the best of our abilities and feel that we have done everything possible at this point to assist herUpon examination of the reported damage we do not feel it was caused by our work addressing the recall however as a good will gesture we did have the scratch buffed and the vehicle detailed at no cost to Ms***On March 17th we did call Ms [redacted] and offer more additional detail in an effort to maintain our relationshipAt this point every effort has been made to accommodate this customer and no additional services will be offered [redacted] General Sales Manager Lia Toyota Scion of [redacted] , [redacted] Phone: [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not agree with the response and details givenI personally had to make at least calls to Hyundai finance as they were sending me bills for the balance of the lease as well as overage in mileageI was the one who corrected the issue as both the checks sent from Lia were not applied to the account correctly and after many call I resolved the issueThe reason as I did not mention the other half that was not paid on my initial contact MrF [redacted] is I didn't knowI didn't find out until all funds were applied again after numerous calls by ME to Hyundai finance to resolveMr F [redacted] promised at least twice to call me back the same or next day and did notI had to call him back a week later each timeI was trying to be patient hoping MrF [redacted] would make this right, which did not happenI understand that I needed to pay the additional taxes which I did, but not the other 1/of the mileage as it was added to my leaseMaking an accusation that I didn't even mention the 1/of the mileage overage until a month later is disheartening, after all the work I had to do to resolve the finance issues on my ownAgain I have lease over cars and as a Business Analyst for over years I write down details and keep track of phone conversations and I have never had to do as much work after a sale and to be accused of trying to get something for nothing is unnervingThe bottom line is I was told to get the new car my lease would be $345, and I would have to pay all the mileage overageI then said I would then just wait until the end of the lease, the manager then said how about we split it , I said how much would my half add to the lease he said about $so I agreedThat amount was added to my lease so I should not have had to pay twice once in my ongoing lease payment and what I ended having to send Hyundai Finance to resolve my account Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I have attached my credit inquiry report as requested by the managerI signed the application giving them permission to only run my credit oncePer my conversation with the sales supervisor my initial credit score was going to be used and sent to other lendersI figured that only banks were going to be given my informationI had also mentioned to the sales representative if it was best for me to go through my own credit unionI was in no hurry to get out of my vehicle and did not mind waitingHe reassured me that I would not have an issue If this was not the case I would have happily stayed with my [redacted] ***The excessive amount of times my credit score was run is unacceptableI hope this situation is resolvedPlease note next to every asterisks is each bank/ lender who ran my creditPlease reviewRegards, [redacted] ***
The maintenance plan for [redacted] was in fact included in her lease of the vehicle but we failed to process the paperwork at the time of the sale We have contacted her to get her signature on the paperwork and we will submit as soon as we do We apologize for the inconvenience we have put her through
Mr [redacted] Our salesperson advised that there may be charges to the car for excess wear and use That is the case with any lease being turned in and is contractual between the lessee -you- and the lessor - [redacted] (***) He was giving you the professional courtesy up front Whether it was before, during, or after the sale is irrelevant As discussed, [redacted] hires an outside company that inspects the vehicles with their strict guidelines Lia Toyota has nothing to do with their inspection parameters as the lease is through *** As for being offered the EWU insurance on the previous lease, you leased it from another dealer We had no involvement with that transaction The statement that you allege made by [redacted] that you should come to Lia and have the bill forgiven is a statement I have never heard before from *** I would take your recording and ask to play it for the [redacted] branch manager In my experience the only company that can forgive a lease charge is the lessor-*** You claim that there should be a policy that the customer should be given all information before the sale I assume the dealer who you brought the original lease from provided you with a lease contractThis details your obligations to *** As well as their obligations to you Also, you received a packet from [redacted] showing all of your lease-end options (usually 2- months before) including templates for acceptable wear and tear In addition, you were called by their 3rd party company to schedule a pre-inspection of the vehicle at no charge If you had accepted that, you also would have know in advance what the potential damage charges would have been Neither [redacted] nor Lia Toyota have acted unethically in any part of this transaction Lia will not be paying for any charges incurred Respectfully Donato B Lia Toyota of Colonie Central Avenue Schenectady, NY
We will NEVER go back to Lia [redacted] again - This one you won't believe...but it's true My wife's car, a ***, was in need of repair(a tree branch from our neighbor's tree fell through the grill - it was in February that this happened.) So, we were going to bring it to the dealership (the best one for [redacted] -Northway) BUT they had just closed their body shop...so we had to decide quickly where to send the car to get repairs(body work-roof/hood/windshield smashed/lights broken)..so we said we'd rather go to a [redacted] Dealership cause they will have right parts Well, that was a HUGE mistake Lia Collision was the worst First they had the car for almost weeks(the insurance said days most likely)We got it back in March(remeber that is a colder month in NY) Then after we got it back, we didn't notice that the a/c didn't work correctly until June(when it gets hotter) Brought it back MULTIPLE times for them to fix it, they couldn't firgure it out Then after I said to the guy to PLEASE send it to your [redacted] SERVICE department and have them fix it - they called me to tell me that I would have to pay for a $coil part(the A/C that THEY had broken?!)! I told them NO way, to talk to my insurance and hopefully they would order the part and pay for it After ANOTHER couple weeks, they finally got that fixed Now fast forward to the FALL(Sept), and dew usually forms on the outside of the windows because it's colder outside...well, my wife said she had to bring a towel to wipe off the dew on the INSIDE of her windshield! Also, they made the entire inside feel very humid, and soon the carpets were soaked and the seats damp It was like driving a cesspool and my allergies would flare up each time I had to bring this car back to Lia! They did try to fix, but after they removed and tested the windshield with water...it came back - and UNDER the carpets were ruined also! So, brought it back again(after I spoke to an attorney), and said we will need you to pay for the NEW CLAIM we put in for the car - ANOTHER $deductible - and they refused - said they would try and fix - but by THAT TIME, my wife and I didn't TRUST their staff anymore! So now it's coming on November - and the NEW Collision Manager says to us to bring it in OR "we want to make this right" - and offer to get us into a newer car if that's ok We JUST wanted our car back fixed, but we didn't want them to wreck it any further But after looking at what we might have to deal with(the carpets/seats) would've had to be replaced Now we still didn't know where the water was coming is - bad seal/bad body work - NO CLUE! So we decided to get rid of it, and get into a newer [redacted] - with less miles(But it was WHITE!)...of course we had to SPEND $2K to upgrade(when again, ALL WE WANTED WAS OUR [redacted] back ALL FIXED!) NOW for the mess with the ***: So we thought we got a good deal, picked up the car at the beginning of November - months after we brought our other car in for repair...now I said it was WHITE Leaves would fall on the car from the same neighbors tree, and when I pushed them off - they were leaving stains!! Ugly, reddish stains, all over the car! So, I brought it to a detail specialist at Northway [redacted] , who took one look at the paint, and said "it's dead" So I brought it back to Lia to document the problem - this was BEFORE the day return policy/warranty was up Then had to bring it back the next week for them to take pictures of the stains...and then bring it back the following week for a [redacted] Rep to take a look at it [redacted] said it was from "environmental effects" - so they are NOT going to do anything So Lia did only thing they could do - they washed/buffed/waxed it, and told me to wax it every three months - that was their only advice My wife and I just wanted our [redacted] back and we'd still drive it for more years at least...we will never go back to Lia for anything Terrible place!
Yes, Ms [redacted] did pay a $deductible for her original repairs to her engine and a few other repairs When she came back in with the radio issue there was a deductible due to her Insurance Company also on that separate repair The deductible on that repair was waived and absorbed by Lia Hyundai If she has any further questions she may reach out to me directly at [redacted] Jim F [redacted] Service Director
TO WHOM IT MAY CONCERN: Please consider this our official response regarding ID# [redacted] We have received the letter regarding Ms [redacted] complaint of unwanted mail and apologize for any inconvenience this may have caused her Lia Honda of Northampton and the Lia Auto Group go to great lengths to ensure our customers privacy with phone calls, email and Postal mailAfter receiving the letter stating Ms [redacted] complaint, I researched her name, address and phone number and discovered she was not in our systemThis leads me to believe, if she was a customer of ours, at some point, perhaps during one of her calls to us, all of her information had been eradicated If she is still receiving postal mail from us, it could be a crossover periodI f she is receiving mail from [redacted] ***on our behalf, unfortunately, she will have to contact them to be removed from their systemI can assure you, Ms [redacted] information is no longer in our system and once again, we apologize for any inconvenience this has causedSincerely, Michael [redacted] General Manager Lia Honda of Northampton
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] To Revdex.com:Lia Hyundai seems to want to wash their hands and want to distance themselves from this....But, I did business with Lia Hyundai in Enfield....leased and brought back the car to them....They never told me about the disposition fee that was in the contract and never explained to me what that exactly meant....Had I known at the time, I would never have signed the lease.....They sent the paper work to [redacted] , letting them know that I was no longer their customer.....They knew that I would be billed....I need your help in resolving this
dear better buisness bureau this letter is in reguards to complant id# [redacted] I am asking for you to asst me with one of your star buisnesses lia auto group back on april 29th I went to lia looking to lease a new dodge ram p/u I talked to a salesman at the dealer named [redacted] told him what I was there for and he took me out side to show me the trucks on the lot I was undecided on crew cab or extended cab and decided on a gray ram said I wanted to know about remote start and navagation and he starts telling me that all that is included in the "u-connect " so he starts to tell me about "u-connect" and explaned that it was like chevys version of on-star and that this service and sirius xm radio were free services from chrysler the sirius radio was free for yr and the "u-connect" was free for months and what a great system it was and that I connects your phone your computer and the vehicle all together and that you get oil change reminders and service bullitens and recalls all thru this system I asked the salesman [redacted] how much the "u-connect" was after the free months and he told me that they dont have that information because chrysler has all sorts of incentives to keep members connected so I leased truck apon delivery when salesman was showing me the truck he pushed the navagatin button on radio and it said not connected thats when he told me about having to set up account with "u-connect" and that I could do it at home on my computer that it has step by step instructions on how to link and set up account .so after work the next day I set up account with "u-connect " and go thru setting it all up and cant get truck to connect so I call dealer and ajwas not in so I talked to service person who tryed to asstand had me call "u-connect" .They tried to help me fpor about 1hr then they had me call chrysler they tried to help for about hrs then they transfered me over to techsupport and thats where I found out that truck was not capable of "u-Connect' so I called dealer to talk to someone and was sent to voice mail left about messages never to this day was those calls returned and thats when I started calling everyone in that company salesman, his .manager [redacted] general manager [redacted] a manager rick and thats when they made offer to have me trade up to another truck which was ok till I was told that I was going to have to pay $for that to happen I made offer after first day to take back my trade in and go somewhere else to get vehicle they declined that offer so I called and opened a case at chrysler the number for that complant is [redacted] then I made numerious calls to lia group all unawnsered the called lia group comptroller [redacted] who is the only person who returned my calls and he assured me he would in his words "make this experance right" and that was the last time I had talked to anyone at lia auto group not that we haven't placed manny manny calls to them thats the short version of my experance with one of your star buisnesses any help you could give me would be greatly appreciated thank you !!!!!! [redacted]
I'm sorry but the vehicle did not come with that option If he would like we can trade him out into that vehicle at the least cost possible
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAddressing some of Mr [redacted] 's comments: Regarding the encounter with Mr [redacted] about going over my financing options: I think Mr [redacted] may be combining two different situationsWhen I spoke with Mr [redacted] about financing through the dealership, his only response was that it would require multiple trips and more paperworkHe acted like it was an inconvenience to him to speak to someone about financingFrustrated by his lack of interest in the matter, I told him that I was already approved for a loan through my credit union and that I was only asking to see if there were better interest rates or incentives for financing through the dealership He had no comment, and went on to discuss the rewards point (which I will be coming back to)the next day when Mr [redacted] was conferenced in on my call with Nissan Motor Acceptance Corporation (NMAC), we discussed the lease buyout process as well as my complaints with his staffThis is when Mr [redacted] asked what my interest rate was with the bank and I told him 1.99%, he told me that they couldn't compete with that and he supported Mr [redacted] 's actionAgain not taking into account that he in fact did not go over any financing options with me when I askedIt was only after his neglect to provide me with information, that I told him that I was already financed This conversation was witnessed by a NMAC representative and if it needs to be further investigated I'm sure that they can pull the recording of it Also I never had any problem with the fees associated with purchasing the vehicleI was already aware of these fees ahead of time and expected to pay themI asked Mr [redacted] about my Nissan Rewards points (knowing that I had $worth of points) and if I could use them towards my buyoutHis response was," I assume that you can only use them towards a new purchase or to get into a new lease." I then asked to speak with a someone else about it, and immediately he gave me attitude questioning why I needed to speak with someone elseI stated that I wanted to get an answer from someone who wasn't "assuming"So he called Mr [redacted] on the phone and told him, "he had a young lady in his office looking to use her Nissan Rewards points towards her lease buy out." Mr [redacted] must've responded saying the same thing that Mr [redacted] said because the next thing he said to Mr [redacted] was, "Yes I told her that but she needs a second (emphasized) person to verify", in a very condescending toneThat conversation is what set the entire mood for the rest of visitIt sounded like I was being difficult, when in fact I just wanted to speak with someone who actually knew what they were talking about rather than assumingWhen Mr [redacted] came in to speak with me, he seemed friendly, shook my hand, and then we started to discuss the pointsHe repeated what Mr [redacted] said and I told him that I thought that it was just a little odd that I received these points over years ago and that I was under the impression that I could use them towards any purchase such as rain guards, extra service appointments, or any other transactions, etcHe told me that I could notI asked for any kind of statement or paperwork that explains itHe told me that I would've gotten it with my lease paperwork in the beginning of my leaseI pulled out all my paperwork and told him that I must've missed itThen I asked him to show me where it could beHe now stated that I would've received it in the mail with my cardI told him that I received my card here at the dealershipI asked again if Lia had any paperwork explaining the rewards system that I could read and he told me that they did notRealizing that the conversation wouldn't be going any further, I reluctantly dropped it and told them if that was the truth of the matter then alrightRegarding Mr[redacted] 's statement:"After being told that that was the direction that they were going to go with, told them that I would have to get in touch with the other department at Nissan and reverse the sale because we have already purchased the vehicle from themI then gave [redacted] my cell number and said that if she did have any problems to give a call and I would do my best to help" This part of the conversation never took placeI did in fact inform him that I would like to speak with my credit union about his arguments (that he was/still is persistent on) to verify that they wouldn't have a problem with the purchasing processI asked him to hold off on the paperwork and transaction, because again at this time the NMAC representative was inform by Mr [redacted] that "he didn't believe we were this far into the process and that any paperwork had been finalized" At this point in time is when Mr [redacted] gave me his cell number so that if I had any questions when conferring with my credit union that I could consult himI would like to reiterate again that this is the same conversation that was witnessed by a NMAC representative, which if the content needs to be verified, I'm sure the recording could be reviewedAs for Mr [redacted] 's recant of our encounter at the dealership: Unfortunately I will have to say that his statement is completely fabricatedEarly that day I spoke with a NMAC representative (again another recorded conversation) about obtaining the paperwork that I originally signed at the dealershipThe rep contacted Mr [redacted] , and I was informed that he would be expecting me later that day with the paperworkWhen I arrived Mr [redacted] only gave me one of the two documents that I had signed, the Purchase Agreement .I asked for the Vehicle Return Receipt original as well, and he told me he wouldn't give it to me, "That this was good enough." I then asked him to please write void on the purchase agreement and initial and date itHe protested my request and asking me," why am I doing this?" I told him that I wanted him to sign it so that it showed he acknowledged the voided agreement, and that if it ever got brought up that there would be no question to who wrote he voidHe then started to discuss the buyout process, telling me that he spoke with Nissan today and that they agreed with him(Still at this point he would not sign the document.) I told him that I also spoke with several people from Nissan and my credit union and that they have all advised me differentlyI again, then asked him to sign the documentHe protested more and again asked me why I am doing all thisI told him that Lia Nissan had broken my trust and I want the original documents that I had signed under pretensesAt this point he started to mock me and tell me that I am wrong and that there was no pretensesHe then started to discuss the lease buyout process againI told him that I'm not here to discuss that, that I just wanted to pick up the paperworkReluctantly he then finally signed the purchase agreement void aggressivelyMind you this was all happening at the front desk, in front of other customers and staff membersAgain he told me that I was wrong and that I'll be sorry and that he knows I will be back to work this all outI told him that if that is the case then there a plenty of other Nissan dealerships that would be able to help me (and probably treat me with better respect)At this time he also kept trying to walk away from me as we were talkingHe then open the door and tried to usher me out of the buildingI stepped aside and again asked for the original copy of the Vehicle Return Receipt He told me that he didn't know where it was, I told him then to ask Mr [redacted] (since he was the one who I signed the paperwork with)Mr [redacted] then stated, "No, You can't have it." I then asked, " Why? Since I am no longer purchasing or leaving the vehicle with the dealership." Again I asked for the original documentHe told me that he would get me a copy since the form is electronic, that there is no hard copy of the originalI did tell him that that was a lie, being that I signed a physical piece of paper and that is the paper that I am asking forAgain, he was now trying to walk away from me That was when I decided I wasn't going to argue with him anymoreNot once did I ever ask why the dealership lied to me nor did I want to stick around for a confrontationI was only there to get paperwork, which Mr [redacted] only provided me with half of the documentationAs ridiculous as this sounds, I'm also sure this interaction could also be verified via security footage I'm not looking for any financial gainThe truth of the matter is that the dealership was dishonest with me, I was treated poorly and Mr [redacted] acted (in my opinion ) unprofessionallyThe overall situation has finally (I hope) been rectified through NMAC (by my own efforts)I do not believe any consumer should have to go through the ordeal that I had toI contacted the Revdex.com in hopes that my experience would be acknowledged and that the community be made aware of how the Lia Nissan Branch in Schenectady handles business.Thank you so much for your time, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In regards to the response sent over by the hyundai dealership, I would like to indicate my view on the matterFor starters in their response they indicated statements Lia of Hyundai was the first and only Hyundai dealership I visited, let alone contactedSecondly when trying to view and pick a vehicle of my interest I had no clue to what vehicle I wanted, so therefore the genius coupe was not the car I came in looking for exactly [redacted] the salesman who helped me throughout the process was very persistent on the genesis coupe in particular because it was on display inside, I asked him if it was offered on white and it was so we arranged the test driveWith the test drive I from the beginning did not feel at all comfortable driving the vehicleThe genesis coupe is equipped with a very strong engine and speed like qualities and ii came to get a big feel of that when test driving itThe whole test drive I felt nervous, and scared behind the wheel not comfortable at all, but with that [redacted] said no worries with time the car feels betterAs we worked out way back into the dealership after the test drive, [redacted] was very persistent on me filling out all the papers quickly all before even explaining the cars features, mileage, etc etcthe time was winding down and I had an event to attend, therefore I informed [redacted] it would be more convenient for me to return tomorrow and take my time and analyze what best suited me With that [redacted] and one of his managers informed me I needed to put down a deposit before leaving the dealership because if I did not I was going to lose any deal they offered me or further assistance regarding the vehicleBeing pressured with time and the fear of losing any deals I went forward with putting an initial deposit down of $which I was informed was the minimum I needed to place for the vehicleAfter processing the transaction [redacted] and the manager informed me that the deposit I had just placed was "un refundable"With that I was I quite upset because if I therefore did not have anymore interest in a Hyundai vehicle I was going to lose quite a bit of moneyI was now being pressured even more to get the vehicleThe next day upon returning I went in and [redacted] quickly informed me it was his "day off" and he did not have a lot of time therefore I needed to quickly fill out the paperwork for the car, all this before even asking me if I had any other interests toward another vehicleI informed him again how I was not comfortable with the car due to the test drive but he again stated it'll all be fine lets just finish up the process and then we will go over everything once the paperwork is signedWith the fear again of losing my deposit I had placed the previous day I asked [redacted] if I were to leave and again not deal comfortable with the vehicle is there a way for me to come in and just simply get out of the lease and he replied with a yes, that it was a very simple process and all they would do is try to help me find another vehicle or something that best suited me and just change the lease from car to carTrusting him I was next asked to go into the finance office to fill out and finalize the paperwork while in their the finance person was very quick with the paper work informing me on each document that it was quite simple and nothing really important and to just signIn regards to the general managers response in saying his finance office is trained to specifically and clearly address every single document in an under stable matter, I would have to disagree because that training and professionalism was not demonstrated when explains the paperwork to meEvery single document was rushed through by the finance guy and ended with a quick sign there! He said any questions I had regarding the documents I was to ask [redacted] after signing and finalizing all the paperworkWith that I ultimately asked the finance person once again to reassure my doubt in the lease by asking him if I were to leave and felt I satisfied with the vehicle would it be possible to just return and and simply just end the lease and he replied by saying yes it was quite simple and easy and that if that were the case they would be more than glad to end the lease and help me out to see what best suited meThe finance person said as long as I was not with the vehicle for more than a week I was able to end it allWith that I finalized all the paperwork and headed towards [redacted] where he had my keys and said I was good to head on home and that any further questions I could just call him or come on in I was not thrilled nor extremely happy as the dealerships response stated, I was more or less pressured into obtaining the vehicle because of the fear of Losing the sum I put down for a depositUpon leaving I had to quickly head to work where I was able to drive it once again and the same fear and uncomfortable sensation ran through meRight there and then I knew once again I was not feeling safe or uncomfortable driving and that the car was not for meThe very next morning I returned and headed towards [redacted] and handed him all the car paperwork and keys and informed him I was not satisfied with the vehicle or uncomfortable with it that I was pressured and did not feel secure so therefore I wanted out as he said I would be able toRight there and then an urge of anger and disappointment ran through [redacted] as he said okay I can help you do that but why, why are you doing this? Again I informed him and gave him my reason and that's where he informed me he needed to talk to his general manager so I can get the help I needed [redacted] informed me that the general manager nor the dealership was able to help me with that due to it being the weekend and that they would be too busy to handle such situationThat it was best for me to come on in on Monday so they can help me end the lease and find something best suited for meI asked him if he was sure and he again said yes just come in MondayHe informed me that the general manager was too busy to inform me also that everything will be ok and come Monday we will help you outUpon returning Monday I went in and spoke to sal the general manger and that is where he informed me all about the lease and said there was nothing he can do for meHe informed me that whatever [redacted] or the finance person told me must've been a lie and that they were confused themselves with the information they gave meAs I explained in my previous complaint in detail about what occurred that Monday is exactly how it followed, no assistance and rather being disowned by the very company I was locked in with for yearsIn accordance to the dealerships response I did not return days later unhappy about the car because of the price or the seats, I returned because of the discomfort I felt with the vehicle and the unsafe urge I felt from the very first time I got behind the wheel of the vehicle.In conclusion, I went in on a Wednesday and left a deposit which was I was later told was un refundable, I returned the following day a Thursday to complete the paperwork due to being pressured and fear of Losing my money, and initially returned the very next day less than hours after signing to inform them I wanted out, in which I was informed I wouldn't receive help until the Weekend passed making it Monday, and on Monday I was not helped and informed the complete opposite of what I was previously toldI am still upset at how business was handled at Lia of Hyundai and how the employees there scammed me and lied to me in having me get and stay in to a leaseTo this day I am still Uncomfortable with the vehicle and continue feeling a sense of worry and fear upon getting behind the wheelThe car continues to sit in my driveway as I try to work the situation out and finally receive some help after the disastrous experience I enduredAgain I state I do not agree with the dealerships response and therefore finalize by saying it does not resolve my complaint or situationAgain I just hope for justice being served upon this dealership and their unprofessionalism Regards, [redacted]
We shopped different dealership Groups for our next Certified Pre-Owned sedanWe narrowed it down to a [redacted] , [redacted] or [redacted] as they are each made(assembled) in the USA by US citizens which is important to us, plus they are great quality vehicles that retain their value, are not used widely as fleet sedans, and are each known for their high quality reviews by well known vehicle rating entities like [redacted] .com, ***.com, ***a.com just to name a few companiesSo after weeks of shopping we found a great deal on a CPO [redacted] that was being offered by the Lia Auto Group at one of their dealerships in CT, but was available for transfer to another(closer) to us dealership in NYWe worked with a salesman named Chris H [redacted] at Lia Nissan of [redacted] ***He arranged the transfer of our car from CT to NY, had the accessories we requested put on like mud flaps, all season trunk tray, carpeted floor mats and the car hand washed & waxed prior to deliveryThe car was a surprise for my wife who worked hard & retired early from due to health issues from her nursing careerWe had narrowed our search to 3-sedans Lia offered, and my wife trusted my selection of which one we purchasedChris shared that Anthony the F & I manager would handle the financing and would get us the best dealI spoke with Anthony of the day before we picked up our [redacted] ***a and he said my wife would be financed through [redacted] bank as that was who she was previously financed through & they offered the best rateAnthony said he felt it was a competitive rate & the payment was where we wanted to be so when we arrived on Friday to piour CPO [redacted] ***a Chris showed me that everything requested was added & the car as promised washed & was still being waxed but that it would be ready by the time we were finished with AnthonyWell Anthony had taken it upon himself to continue to work with other financing entities to get us the rate he felt we deserved and proudly shared he was able to get my wife an even better rate than [redacted] had offered lowering our payment by almost $a month from what we had agreed upon the previous eveningNot many dealers will do this especially after their customer has agreed to a rate/payment the previous day, but not at Lia Nissan of [redacted] ***, they go the extra mile for their customers & that's why we will be customers for life as long as Chris & Anthony are whom we work with as we just found out Chris is being promoted to Sales Manager, a promotion we are not surprised about !
Hello, We ask that Ms [redacted] drop off her vehicle on a day that is convenient for her and we will take to Honda to have a new key cut and programmed We just need a few days notice to make the appointment at HondaThank You, [redacted] General Manager Lia Infiniti New Loudon Rd Latham, NY Phone ###-###-####
If you are in the market for anything related to automotive you won't have to go anywhere else but to a Lia Auto Group locationThis dealer always has a great selection of new and pre owned that are competitively pricedTheir staff of trained professionals know their products and will spend the time helping you find the perfect match to fulfill all your wants and needsThe relationship does not stop there however The friendly and courteous service teams will assist you with all of your new or newer vehicles maintenance needs or any repairs necessaryFor an awesome car buying/service experience I recommend Lia Auto Group!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was really looking for a straight forward response from the company and was disappointed that it needed to be done through the Revdex.comThis could have been resolved without the practice of avoiding my calls in an unprofessional manner Regards, [redacted] ***
Our policy,which was indicated to Mr [redacted] is to not refund funds issued by check until such time that we know the check has clearedWe have established business days as a rule No one in the dealership remembers him coming in at anytime prior to his conversation with [redacted] We are happy to refund his money in a more timely manner if he can bring us a bank statement showing his check as paidDavid S [redacted] , General Manager
We have ordered and received the truck frame for the Toyota Limited Service Campaign, this is not a recallThe engine became a concern after the frame was ordered and the truck was towed in We have removed and disassembled the engine for the extended warranty company to inspect itThe extended warranty company has authorized the work and we have ordered the parts The customer has been in alternate transportation, at no charge to them from May 27, Michael AC [redacted] Controller Lia Group, Inc
Mr [redacted] claims that we damaged the back of his vehicleThe dent is severe enough where the carwash could not have done it nor there was anything that our technician could have backed into to damage that spotWe offered to fix as a goodwill gesture if the Dent Wizard could take it out without damaging the paintHe could notWe feel we are not responsible [redacted] A [redacted] Controller
To Whom It May Concern:Lia Toyota of [redacted] has addressed Ms***'s concerns with regards to her Toyota Matrix to the best of our abilities and feel that we have done everything possible at this point to assist herUpon examination of the reported damage we do not feel it was caused by our work addressing the recall however as a good will gesture we did have the scratch buffed and the vehicle detailed at no cost to Ms***On March 17th we did call Ms [redacted] and offer more additional detail in an effort to maintain our relationshipAt this point every effort has been made to accommodate this customer and no additional services will be offered [redacted] General Sales Manager Lia Toyota Scion of [redacted] , [redacted] Phone: [redacted] ***