Liberty Tax Service

Initial Business Response / [redacted] (1000, 12, 2016/02/26) */ The sign on the window states the $advance is if you qualifyThe qualifications come from the bank which is giving the loanTo qualify a consumer must not owe the federal government any money, have over $in federal withholding tax and $10,in federal returnMr [redacted] did not qualify as he had $in withholdingHis return was not that simple, he had a child, earned income and he E filedHe was given a $credit towards the cost of his taxesAll consumer's are given an opt out which meant he could have walked away and not filed his taxes with us

I am sorry Mr. [redacted] doesn't agree. He has paid me zero monies at this point, we have refunded everything he paid us and given him FREE services beyond that. His failure to pay his taxes is NOT my responsibility. Liberty Tax Service does not mail out statements from either the IRS or the state in question. There is nothing we can do to help. Since he has paid us no monies my obligation to continue to assist at no charge was discouraged by his communication with my organization. I suggest he find someone willing to assist him in the manner in which he feels is correct....we have tried but he continues to claim we provide nothing in writing. This is simply not true, the IRS and the state send him letters...we DO NOT. With regards, Mitch B***, CEO, Managing Partner.

I have fully answered all of the companies rebuttal and provided supporting documentation.It is now wishing the hands of the Revdex.com to intervene on a company with misleading business practices

To Whom It May Concern: This letter will serve as Dapper Codes final response to Dr***’s complaint ID # [redacted] , which seems to now have expanded to further irrelevant claims of Dapper structure and employee statusHe seems to use the company website as proof of this Firstly, Dr [redacted] didn’t become a client through our website, we were referred to him through another client, so any claim that he does not know our address because it is not on the website is not compatible with how he came to be a client, and furthermore it is baseless as he signed a contract for services that clearly shows our mailing address Secondly, Dapper Codes, in fact, does supply our address on invoices and other documents, and we supplied it to Dr [redacted] (he knew to contact the South Carolina Revdex.com) Additionally, I am sure he is aware that we have two full-time employees as well as a network of trusted subcontractors that we work with as necessary, and I know this because I have had discussions with him about how we work, though again that distinction is irrelevant to his claim and only being brought to the table to draw attention away from his initial claims which have been responded to thoroughly in our pervious communication Next, I would like to address Dr***’s complaint that we do not timely answer emails because I have an auto-responder setup with no telephone number It is true that he received an auto response when he tried to contact me on June 13, after 6:00PM and that the auto response did not contain a phone number Dr [redacted] does have a contact number for Dapper Codes, and it is listed in the signature line of response emails to clients On June 13, Dr [redacted] was not a client of Dapper CodesIt is not unreasonable that no one at Dapper Codes responded immediately to Dr***’s message that was received after 6:00PM During the time Dr [redacted] was a client we responded within a reasonable amount of time to any email inquiry sent by Dr*** Next, I will address Dr***’s claim that Dapper Codes, and I, in particular, am attempting to avoid blame Dr [redacted] uses our website to show that we hold ourselves out to be experts at sales funneling What Dr [redacted] fails to state is that those were not the services we agreed upon, or that Dr [redacted] agreed to pay for I have addressed this in a previous correspondence, but I want to note that the things that Dr [redacted] is complaining about appear to be things his IT team setup improperly It is also very important to note that we would have been happy to help his team address this issue to move forward, however, his lack of payment due with respect to his contract with us, and his removing us from his account after we asked for update on payment has rendered us unable to help him, though we worked almost a full month without payment to help Dr [redacted] to our fullest capacityFinally, I want to address Dr***’s claim that the ad campaign was a complete failureFirstly, we are completely up front with all clients that we cannot guarantee the success of a campaign and that clients are paying for the service even if the ad doesn’t work out as plannedNot only do we have conversations with our clients about this, there is language to this exact effect in the Contract for Services that Dr [redacted] signedThis is because we put a lot of work into the service we provide and even if an ad doesn’t work out quite as planned there is value in knowing that what doesn’t work, further showing the importance of continued work on an account Secondly, this ad was a success The reach of the ad exceeded expectations, even if the reach did not necessarily translate directly to sales that monthDr [redacted] goes on to reiterate complaints that he has previously made, which we addressed in the previous Revdex.com correspondence, as well as other outside correspondence with the client, so I would direct you back to that previous letter Dr [redacted] approved all ads that were runDespite Dr***’s assertions, nothing was deleted from his accountHe wants us to perform free service for him because he thought he could continue running the ads we created without our help but after not paying discovered the task was over his head During the time Dr [redacted] paid us to run the ad, including a period in 2016, all ads created by us ran successfully We cannot be responsible for Facebook disapproving an ad after our service comes to an end There were no negative effects from running the ad and even if, as Dr [redacted] claims, Facebook now deems the ad to be outside of their standards, there are no negative repercussions from such a finding, one simply needs to modify the offending content and can repost the ad Dapper Codes makes a serious effort to accommodate all reasonable client requests We want to make customers happy, and we have been extraordinarily successful at doing so However, in this case, I believe Dr [redacted] is being unreasonable He has no valid reason for requesting a refund and he will not be provided with oneI feel that the best solution in this matter is for each party to go their separate ways We won’t charge Dr [redacted] for all the work we did that he did not pay for, and he can stop requesting a refund that he is not entitled to In the future, we will no longer be responding to any communications regarding this matter if Dr [redacted] continues to request a refund, as continued correspondence will not serve to help resolve Dr***’s unfair and invalid complaintsSincerely, [redacted]

The crew at Jopatam are great! They are very kind and responsible They are the type of people you would invite over for a BBQ with the family My wife and I felt safe having them in our home for a month remodeling our basement and kitchen They are a family run business that pays attention to detail They do quality work, and make changes along the way if something comes up and a design change needs to happen They answer your phone calls when you call with questions, they are responsive, clean, and professional I would, and in fact already have recommend their services to friends and family

In response to this complaint, in accordance with our written guarantee Mr [redacted] is being reimbursed the penalties that were incurred as a result of our tardy filings We have also hired additional staff to ensure that going forward we are able to meet all deadlines.Should you have any questions in this regard, please do not hesitate to contact me.Blessings, [redacted] Franchise OwnerLiberty Tax Service [redacted] , TX

As stated in our previous communication the client is saving over 400% of his guarantee There is no saving issue The client also has not submitted updated or current utility bills since our last communication As for monitoring as soon as the leasing company that owns the monitoring equipment sends a work order we can examine it to see if there are any problems This is between the client and the leasing company As for any attached file we do not see this file to access whatever they are referring to

At this time, I have been contacted directly by Liberty Tax Service regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They are unable to provide me with documentation for the tax discrepancies that they filed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, in response to [redacted] ***'s reply, I feel it important to let him know that he has been misled Though the problem was brought to his attention weeks ago (as stated), because I finally called to speak with a manager, this has been an issue we attempted to have resolved through our salesperson, [redacted] , since May 12, (weeks) Within that time we were left waiting for call backs which we never received I was the one left to follow up, and in lieu of no response or interest in my concern from Coronado Stone, Inc., was left to handle this through The Revdex.com [redacted] states that the stone provided was looked at by three individuals for Coronado, including himself, yet when we asked to have someone other than [redacted] come out to inspect the work no one took us up on the request I asked [redacted] personally to do so As our salesperson was unable to obtain the sample we requested several times, my wife and I were left to visit the Coronado showroom and take pictures and pick up the Coronado brochure, in order to match tile to the stone color, which we did based on pictures from their showroom display, along with pictures in the brochure There were no disclaimers about variance in colors, and it was never stated to us that the greystone we ordered would primarily be tan, until after the installationIf someone from Coronado, aside from [redacted] , would have taken the time to come out to inspect the work, they would have seen that our fireplace is in fact much more tan than grey I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

They should tell people that they do a credit check on you for to get the advanceI asked the question they said noCharged me all that moneyAnd got turned downI could have filed onlineThey are using advertising to lure you inBut I asked do you do a credit checkSo yes I'm upsetI would have never went there

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. Thank you for addressing this matter. Coronado Stone has stood by its product and with your help is now standing by its customer. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Customer was provided a service and all forms, fees and information was disclosed at time of service and signatures received from customer confirming all stated informationProper procedures, communication and documentation were provided.Due to privacy laws per the IRS and Banking Institution, we are not allowed to disclose customer informationCustomer will receive further direct communication from the bank regarding her loan application

Client expected to receive $ 'cash in a flash' which is a promotion that is run from Jan 15-Feb 15th There is a poster in the office to make people aware of the promotion so that they come earlier next year The poster regarding this promotion states the dates as shown in the attachment Her friend did receive the $'Send A Friend' referral fee as advertised These are two different promotions The Cash In a Flash promotion is restricted to the above dates and the Send A Friend promotion is year round The Send a Friend promotion was honored The refund did not chance as the client had stated, it was always the amount of $2,and she signed the paper work stating that this was the case before she left She is self-employed individual so the tax return was somewhat complicated and the price charge is on par with the national average for such returns As far as the taxes, she did not do them with our liberty, we are all individually owned We are happy to amend her to fix the issue

Reference: Complaint # [redacted] Dear Sir or Madame:This letter is in response to the above referenced complaint.Heart Texas Federal Credit Union followed all rules and guidelines of the Consumer Lending Practices and Collections Practices in regards to this memberDue to the Privacy Act, we are not able to provide specific information.It is the Credit Union's desire to work through financial difficulties with our members professionally and respectfullyWe understand circumstances in life occur and we do what we can within our legal bounds to help work with our membersUnfortunately, there does come a point when the Credit Union has done all we can to assist our member.If you have any other questions, or if we can be of any further assistance, please do not hesitate to contact usThank you

Thank you for sending this complaint so promptly.? I am sorry that the Raymond [redacted] feels this way.? I have a signed document (that he signed on 2/12/16) where he was told his refund amounts? for Federal and State and all the fees broken out by tax preparation fees, bank fees associated with his tax return.? This also shows that he agreed to getting the $cash instead of a discount for his return.? His return cost is higher than an individual return due to his filing his [redacted] .? Filing a business return and your individual return is more expensive than an individual mainly because it is like filing returns instead of return.? This tax preparation fee is also deductible against his business.? The cost of the tax preparation is based on the tax forms required to file his return not on what his refund or amount due would be.? Each form has a cost associated with it and the total price is rolled up once our tax preparer has completed the return.? And yes, we do give out $cash during that promotion time, with restrictions.? I will have someone call him to see if we can make him happier with the choices that he agreed to, we want all of our customers to be happy doing business with us

The office was closed due to a business trip so we were not able to handle the situation until we arrived in townThe customer came into the office today on June 12th to receive her refund checkThe pricing of her return was explained to the customer with a detailed invoiceThe customer was refunded for the misunderstanding and the customer stated she will be back to fix her previous year tax situations from another tax office with our location

Taxes were completed in marchAfter over attempts calling corporate office no contact has been made from business owner or franchise owner to me or my husbandState taxes have been amended three separate times due to the negligence and now have to be completely redone to receive state taxes

Complaint: [redacted] I am rejecting this response because: The bottom line is this: Liberty Tax Services failed to prepare my state of Kansas tax return when I filed my taxes using their servicesFurthermore, they entered the wrong information when filing my federal income tax for education credits; thus leading to interest accruing for my federal taxes which is still accruing to this date at a rate of percent a monthThe IRS has stated that if the information would have been filed correctly by Liberty Tax Services, I would not have received the return that I did in 2013, however I would still have received a return, but I would not have owed any back taxes due to their errorsLiberty Tax Services did not provide me any personal “favors” by refunding my preparations fees; they were obligated to do soThe same way that they are obligated to pay for any interest and penalties for both my state and federal income tax as stated in their written guaranteeIf I had the money to pay my back taxes that I owe due to Liberty Tax Services errors, I would have paid itNonetheless, Liberty Tax Services is still obligated to pay any interest and fees for both my state and federal income tax filed in for the tax year Liberty tax representatives, as well as the owner Mitch B [redacted] stated that they were responsible for these fees both verbally as w**l as in their “written guarantee” The notion that a company which rendered paid services, and has created such distress by failing to perform said services, can decide that they are “done” and no longer want to provide services, due to the mistakes that they made, is just plain ludicrous in my opinion; and I also believe that when the public becomes aware of how Liberty Tax Services conduct business, it will undermine their bottom line which is to make moneySincerely, [redacted]

The crew at Jopatam are great! They are very kind and responsible They are the type of people you would invite over for a BBQ with the family My wife and I felt safe having them in our home for a month remodeling our basement and kitchen They are a family run business that pays attention to detail They do quality work, and make changes along the way if something comes up and a design change needs to happen They answer your phone calls when you call with questions, they are responsive, clean, and professional I would, and in fact already have recommend their services to friends and family

On 2/8/at approx3pm, I went to Liberty Tax to have our taxes preparedMy tax preparer was named DianeAfter everything was complete, she told me that Liberty would call me on 2/9/to set up an appointment to have myself and my wife review the taxes and sign the formsThe owner Mike had to review the taxesI never received any phone calls and I waited until 2/12/and called the officeI left a message on their answering machine which stated that someone would call me in hoursI never received any calls, so on 2/15/16, I called Liberty and spoke with DianeThere were some questions and my wife and I talked with both Diane and the owner, Mike on 2/16/We made an appointment to meet with Diane at 330pm on 2/19/We meet with Diane and Mike was also present at the officeI had several question about the taxes, which I didn't understandI asked my questions and when Diane informed me why, I accepted the reasonsDiane stated there was a question about what to charge