Liberty Tax Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,
*** ***

I have hired JOPATAM, LLC for four different projects and have been satisfied with their work every timeI recommend them to my family and friends as honest hard working men who will give you a fair and knowledgeable quote and who complete their projects in a reasonable time

At this time, I have been contacted directly by Liberty Tax Service regarding complaint ID ***, however my complaint has NOT been resolved because:
They are unable to provide me with documentation for the tax discrepancies that they filed
In order for
the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, my complaint, ID *** regarding Liberty Tax Service has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
I called the corporate office and they refunded me my asking price
Sincerely,
*** * ***

From start to finish we've been very pleased with JopatamThey are true professionals who listened to our needs and promptly responded to our every concernThey also stayed within our budget and every team member showed they cared about the customerThank you and we look forward to using you again in the future!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I file my tax this year with the help of Liberty tax preparationMy tax refund was delayed bec of the negligence of Liberty made an error in filling according to the IRSI talked to the IRS twice checking why my tax refund delayedAccording to the IRS there was an error of the information during filling that did not match to their system but IRS was able to fix it but caused the delay of my refundThe waiting and the promises to receive my tax refund is stressful and lot of frustrationsLiberty tax was on denial blaming it to my identity thief from last year when I was a victim but IRS stated it has nothing to do with my identity thief but the caused is the error of filling by Liberty tax preparer My contract with the Liberty is that they will refund the fee if not 100% satisfactionI am not satisfied of their service, making me wait longer for my refund due to their mistakes on fillingI demand my state refund that they kept and all the feesFinally today I received my tax refund direct deposit in my bank but Liberty took out the deductions

Dear *** *** */ Revdex.com;Unfortunately
*** *** *** did not provide you with all the facts. First of all,
*** *** *** started camping in April and his sign Camp Contract
is attached*** *** wanted more fill at his campsite since there was
so much rain this season. I
explained; it would be at his cost and we
can only give an estimate of what it would take such as $to $
plus the *** Service to spread the fill At the time, *** ***
agreed, then *** *** seemed to believe, he did not have to abide by
our Rules/Policies or the Contract he signed claiming; it should be at
our expense since his was making improvements on our property. *** ***
also demanded that he be able to Rent that Camp Site for months every
year and we are to rent the Camp Site out the remaining months. As I
explained; We do not rent out our Seasonal Site as Partial SitesWe
have Weekend Camp Sites at the front of our campground. *** ***
stated; that we are to refund half of his money since he only wanted to
Camp months during the Fishing Season since we are located along
*** *** the number Trout Stream in Paand now that his Camp Site
was back filled, we should have no problems renting it out. I
explained to *** ***, There are No Refunds on Early Departures. *** *** was screaming and swearing at me and my staff as I then said; We
will not tolerate his Rude Behaviors and I then Terminated his Camping
Privileges*** *** stated: I can't Terminate his Camping since he paid
his CampsiteI informed; our conversation was ended*** *** *Revdex.com / Please review our Camp Rules/Policies as we have had this same Camp Contract since we bought our campground in and *** *** *** agreed to it when he signed it*** *** stated; I can not Terminate his Camping as he was a Tenant to
Lease out that CampsiteI explained; He was not a Tenant and we have
the right to Terminate his Camping Privileges and he was not Welcome back I then sent *** *** a Notice and our Campground Attorney ( *** *** ) from Williamsport, Pa.Well; I believe I have listed all the information and unfortunately, we had Terminate *** *** ***'s Camping Privileges at our facility and it is without refund as listedI did send *** *** $back since we mowed his campsite approximately weeks ago.Anything else, please let me know and I will inform our Attorney of this as well.Respectfully From, Irene *G*** / ownerSunsational Family Campground*** *** ***Millmont, Pa***-CAMP ( *** )www.sunsationalfamilycampground.com

e have not been notified of any cancellation by ***The call was received by *** Jan 19, with a scheduled date of 01/27/and our rates were explained to the customer when we confirmed the appointment She also requested on Jan 19, that we move the appointment to Saturday
January 31, in the afternoon Our system robo called the customer 1/to confirm appointment and we then called the customer at 1:pm on Jan 31, to let he Ms*** know we would be there in minutesShe did not ever tell us the appointment was cancelledWe have also checked with *** and there is no record that Ms*** called into cancel her appointment.Ms*** refused to pay the tech stating the unit was only years oldWe made several attempts to reach her by phoneWe finally were able to reach her March 27, and she hung up on usOn October 8, we sent her a day demand letter along with a copy of her warranty. I have attached a copy of her service history, the warranty from her users manual, and a copy of the demand letter that was mailed October 8, 2015.Please note if this debt is not paid, we will proceed with further action We will also retain an attorney to file a lawsuit should we be slandered on he internet

Initial Business Response /* (1000, 6, 2016/03/28) */
Because of privacy laws with the IRS, I can not disclose information about the customer's tax return and issues that regarding what was left out or not left outHowever, the customer was asking us to amend or change the tax returnWe charge a
fee for that serviceThe customer felt that we should waive the feeWhen we informed her that we would not because there was no mistake on our part on the original tax return, the customer became verbally abusive to multiple employeesThe customer has always been informed that we would gladly help her with her issue with the IRS, but we do charge for our servicesThe customer has recently come in after she complained to the Revdex.com and paid for the amendment, and it was completedWe consider this issue resolvedSimply put, the customer wanted us to do a service for free, and we could not do that in her casePlease communicate to ***@triadliberty.com with any follow up questionsThank you

Professional, timely, and politeThese are my new "go-to" contractors!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,
*** ***

The day of your original appointment which was scheduled for January 27, 2015, there was a blizzardWe will not place our employees lives in danger and othersYou agreed to schedule a new appointment on the 31st We called minutes prior to the tech arriving and you said OKIf you did not need service, why did you not tell the office that you did not need service?

I placed a deposit on a car in the amount of $ The bill of sale said the deposit was not refundable but I asked the sales person to add a line to the making it refundable until 9/ He did this and initialed the document I texted him at 5:pm that I was going to purchase the car On September 15th at 10:03am I informed via text and in person at approx 5:30p that I unfortunately I changed my mind At this point he refused to refund my deposit

*** *** *** *** Sent: Monday, August 07, 9:PM To: [email protected] *** *** *** *** Subject: Customer complaint lib tax To whom it may concern, We sincerely apologize for the
inconvenienceThe customer is most welcomed to stop by and be taken care of free of chargeWe will try to resolve the issue to the best of our abilities Thank you, *** ***
*** *** *** *** **

On behalf of *** *** ***, on June 9, we supplied a deposit of $to begin the re-branding of our Mobile Health Unit by TJ Sign Solutions in *** **On June 16, we received the following e-mail from MrConnaire ***, Principle:
“June 16,
***,
After our conversation yesterday I do not feel comfortable working under then time concretes that you are placing on us I will have my office refund the deposit that came in last friday.”
August MrConnaire *** e-mailed me that his bookkeeper had issued a check
August 29, MrConnaire *** e-mailed me that his bookkeeper had issued a check
After returning my call on September 5, MrConnaire ***promised a bank check to be delivered by September 8, to our *** *** Facility, ***That did not happen
The above represents an e-mail trail and series of phone callsWe are a not-for-profit community health center and this represents har

Business provided the following response:Mrs*** came into our office February 9th, to have her federal tax return preparedShe came in with different forms that were needing to be filedOur prices are based on the forms that need to be filed with the returnMrs***’s refund was
not $as she stated, it was $The fees were not $450, they were $She then opted to have her return done with a financial productThe bank charges a fee to process the refund and to release her refund into her checking accountThe $cash that we gave her is a promotion we do every year for those who come in before February 15th to have their taxes completedThe preparer went over the fees with her and she was satisfied and even told her preparer that she would see us next yearThere will not be a refund of funds offered to her but I can offer her 10% off of her next year’s tax return and it will be noted on the file and in the system

Easy Air and Heat is out of businessCustomer has been contacted and will be receiving a check in the mail for the balance that is due to her in the amount of $

I file my tax this year with the help of Liberty tax preparationMy tax refund was delayed bec of the negligence of Liberty made an error in filling according to the IRSI talked to the IRS twice checking why my tax refund delayedAccording to the IRS there was an error of the information during filling that did not match to their system but IRS was able to fix it but caused the delay of my refundThe waiting and the promises to receive my tax refund is stressful and lot of frustrationsLiberty tax was on denial blaming it to my identity thief from last year when I was a victim but IRS stated it has nothing to do with my identity thief but the caused is the error of filling by Liberty tax preparer My contract with the Liberty is that they will refund the fee if not 100% satisfactionI am not satisfied of their service, making me wait longer for my refund due to their mistakes on fillingI demand my state refund that they kept and all the feesFinally today I received my tax refund direct deposit in my bank but Liberty took out the deductions

In response to *** *** ***, it is exactly as I explained whereas; *** *** was very rude to be screaming and swearing at my Staff and then with me. I only Terminated his Camping Privileges as I explained; after *** *** became rude when screaming and swearing. As for our paperwork, we call our sign in form a Camp Contract " Not a Lease" as our Camp Contracts is a Legally Binding Contract and it can be Terminated without Refund when a Camper Client is Non Complaint and or acting in a manner that is not acceptable*** *** did just that to become hostile as he made his threats and demands. We have another Camper Client that can testify that *** *** knew about all the Costs as he talked with them about it and told them that he didn't think it was right that he and they all had to pay on our Sunsational Family Campground property investment. To further note by the Camper Client: *** *** on a few occasions Drank at the campsite of which the Camper Client informed us of to say; *** *** seemed to have a few to many drinks to be acting in a manner of being Out of Control and rude even towards them at there campsite. At this point in time *** *** seems to believe the Camp Rules / Contract Does Not Apply to himWhereas; *** ***'s Camping Privileges were Terminated without Refund according to our Camp Rules, Policies in our Camp Contract that I provided to you as *** *** signed and Our Campground Attorney ( *** *** ) was notified of this situation too. ( Letter Attached ) *** *** seemed to believe that since he was a Forester that he could come back on our land*** *** was told that he is not welcome to return, that he is not permitted to trespass on our property at any time or he will be arrested for Illegal TrespassingAs the owner of this campground, I, Irene *G*** have provided all information to be True and Correct to have followed our Camp Rules, Policies when Terminating the Camper Client: *** *** *** to Terminate his Camping Privileges Without Refund as so Stated in our Camp ContractThank You KindlyIrene *G*** / ownerSunsational Family Campground