Lifetime Moving & Storage

Lifetime Moving & Storage , hereinafter "LMS" has gone above and beyond the call of duty for delivering excellent customer service. [redacted] has used several moving and storage companies in the past and we have never received such excellent customer services in combination with the excellent prices. they just do not appear to go hand and hand. However, Cari G[redacted], Miranda and a third customer service representative with LMS treated our company as if we were a million dollar corporation and their only client. Their special attention to customer service and attention to detail, along with personal calls, follow-up emails and third party calls to our receiving vendors are unheard of in today's moving and storage market. Our unbelievable experience began with a simple phone call from Miranda asking if she could provide us with a quote/bid on our shipping order. I explained to Miranda that we had already received an excellent price and we did not need any other assistance. We accomplished this task after several days of searching online and requesting bids from an online service company which posted our shipment for bidding. We sincerely believed that we received the best price available and it was the lowest bid out there by several hundreds of dollars, however, Miranda simply stated that if we could show her our bid estimate that we received LMS would be able to price match and save us an additional 5%. It was an offer to good to be true, I hesitated, at first, however, I thought let's give this young lady with LMS a chance. Thus, we faxed over the estimate and to our surprise and delight, she and LMS did exactly what she said they would do. They matched the price and gave us an additional 5% off. What a great deal and we signed the deal. If this story stopped here, it would still be good story about pricing and service, however, it gets better!!

The LMS driver's immediately scheduled a pick-up at our jobsite and they were very prompt, professional and very kind. They were very detailed and concise with loading and documenting my inventory. We also received emails from customer service that afternoon regarding who my driver was going to be, his name, his phone number and when he would be arriving to the delivery destination in [redacted]. His name was Willi and he phoned us 6 hours before his arrival to the shipping destination in [redacted]

Here is where things went wrong... when LMS' driver arrived to the destination with our shipment, [redacted] did not let him unload and would not receive the return product. They would not accept shipment without proper document and turned LMS driver Willi away. Willi called us immediately along with LMS representative Cari explaining the situation to us. Willi was very professional and patient, we explained to Willi that we did not know what was happening and began to make a series of call to [redacted], however, due to the time difference and late hours, the headquarters in [redacted] were already closed. Fortunately, the support system from LMS, the dirver Willi, Cari, and the 3rd lady were all presistant in helping us get this issue resolved. They worked well into the evening to come up with some sort of plan help us resolve our shipping issues and they all continued to stand behind us. Fortunately, the driver Willi made a suggestion that he would drive to [redacted] and deliver his other loads and then on his return to Arizona, he would make a second attempt to deliver our product in [redacted]. This gave us more time to get [redacted] to address the issues on their side and accept our return items. It worked, between us and LMS's customer service reps and LMS's driver Willi, we got our product delivered and LMS did not charge us any additional fees. What an excellent team of individuals! Thank you!! You guys are the best and represent how business' should operate!!

Sincerely,

Marcus G[redacted]-Owner of [redacted]

My 93-yr-old father's move went so smoothly, thanks to all of you at Lifetime Moving, from the first day I called Spring to request an estimate to saying good-bye to Jerry, Joseph, and Jose after delivery. You all exceeded our expectations in every way, from excellent communication with your customer throughout the process to being so kind and considerate, helpful and respectful,

and patient with my father the day of the move. We were so impressed with your expertise. The fellows were so sweet to my father and so careful with his prized possessions which would have seemed like just a lot of "stuff" to anyone else. He kept telling me that I could not have made a better choice to get the job done so efficiently and economically.

Thank you for your professionalism and incomparable customer service.

I just used Lifetime Moving & Storage to move from [redacted]. I had only lived in AZ for 10 months & had never heard of this AZ based moving company. I checked them out on the Revdex.com site & they had a high rating. Well it is no wonder & quite deserved. All the way from Spring, the rep, Miguel & team for pick up, & the driver Jay for delivery, the entire move went so well. They were all very professional,pleasant, & communicative throughout the entire process. I would say it was the best move experience I have ever had. I totally recommend this company.

It was a pleasure from start to finish! Starting with the very calm and informative moving consultant and ending with the best moving crew ever (and I moved a bunch of times, even cross country). The guys arrived on time, worked super fast, made sure all of our belongings were properly wrapped and handled everything with much care. Nothing was damaged (including our newly placed carpets that were completely covered with plastic). Bottom line- it was a stress free move.

On time and very professional. Took great care in handling of my possessions. Very careful and timely. I was extremely pleased.

Lifetime Moving and Storage was very accommodating to my needs (and changes) to my move! Spring walked me through the entire process and the movers and packers were great!

Lifetime was among the quickest to respond to my request for a bid and they provide to be invaluable in sorting through all of the details. Their sales representative was very personable and very helpful. she answered all of my questions patiently. I was very impressed with the care they took to wrap our items and ship them cross country. It was a painless transaction. And, what they bid was what I paid. No surprises.

Great company. I am moving to Palo Alto and need storage for few months before I settle in. Lifetime moving consultant was very helpful and knowledgable. They were able to accommodate my date and storage needs. I am very pleased my employer chose lifetime for my relocation. Will highly recommend these movers.

This was the best moving experience I've had in many of my most recent moves. The contact person (Spring!) was professional and knowledgeable. She was prompt in her responses to my questions and quick to meet my needs for this small move. The customer service people texted me, phoned me AND emailed me with my move date confirmation and then called and texted me with the delivery date information. Plus, they were a full day ahead of schedule. I will use them again and recommend them to anyone who needs a mover.

Jay and Miguel did a fantastic with our move! They made us feel comfortable and treated our possession 's as their own! Thank you Lifetime for a great move!

Great service Lifetime moving! My move was flawless, movers were polite, clean, truck was well equipped with extra blankets and dollies. I was very impressed with your timely delivery. Highly recommend this company.

We used Lifetime Moving for a cross state move. Their professionalism is well beyond what you see in this industry. All throughout the process, from the first inquire call to the move itself, I knew we were in good hands. I would highly recommend Lifetime Moving to everyone that is looking for a professional service and peace of mind!

Review: Lifetime moving is attempting to force me to accept delivery at a destination that is unacceptable. Upon hiring the company I informed them that I would be accepting delivery at a storage unit to be determined. The company is forcing me to accept delivery at my apartment (which is smaller than my previous residence and doesn't have the room to accept delivery) with an increase to the firm fixed price agreed to at the outset. They are trying to extort more money from me and using the fact that I trusted them to honor the agreement made with their representatives at the outset.Desired Settlement: Delivery to the storage location delivery at the agreed to price on or after 9/21/2015.

Business

Response:

Dear [redacted],We show no $500 charge to your file...?Our records show that we received your new delivery request form as of 9/18/2015. An email was sent to your attention to acknowledge receiving your new delivery address request. This acknowledgement email as sent to: [redacted] on 9/18/2015 at 2:54 PM ET.Your shipment has been re-routed and is scheduled to be delivered, per your request, to: [redacted].You requested delivery no earlier than 9/21/2015. Your assigned driver will call you 24 hours before delivery with delivery ETA.Please call us if you have any questions or if your contact information has changed: [redacted]Thank you.Customer Service Team Lifetime Moving & Storage

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and they stopped trying to extort me as soon as I notified them that I had contacted you. This resolution is satisfactory to me. I received my shipment for the agreed to price and will consider this complaint resolved.

Regards,

Review: **I contracted this company to pack and ship household goods to **. The foreman of the packers was very diligent, and they worked very well together. I trusted the foreman due to his dilige**e to ensure everything was done i**luding listing all items on the shipping receipt. I was sitting there with them, but thoughts were on my doctoral reside**y, and worried they wouldn't finish in time for me to leave and report to my destination.

It is obvious the packers count on you being busy for the foreman failed to list an item that was promised to my niece, therefore, they kept the item. The foreman failed to list the stand from inside my bathroom. I asked him if he got everything, tipped each of the drivers and additional $20, and we parted.

O**e the items arrived and unloaded the stand was missing. I could see it on the truck, but the driver said it had a different tag on it, and that it belonged to the next customer. At this point I didn't trust them, and per my email prior to my household goods leaving **, I told them I would pay for the items o**e delivered and set up. The company did not acknowledge receipt or provide the common courtesy of a response. We had a verbal altercation at my new address because the rude operations staff and manager were yelling at me, which caused me to react. I was accused of not wanting to pay for the shipment, spoken to as though I was beneath them! The operations staff, namely [redacted] called me 7 times while in reside**y which affected my ability to focus, and I failed that $3600 class. They changed the date 3 times, which I tried to accommodate them, but they still treated me as though I was beneath them. I don't believe [redacted] communicated the truth to them about what she had done to me throughout the process, but the fact remains, no one deserves to be spoken to in a disrespectful manner.

Bottom line, no matter how busy you are do not let the packers out of your sight! Take the time to review the list regardless of how courteous and efficient they may be. Due to how efficient they were, it can be deducted that the stand was left off the list intentionally, and they counted on my being distracted so not to notice what they were doing. I was also promised 2 men to unload and set up my belongings o**e they arrived, but they only sent 1 driver to do everything, and I tipped him very well!

I would not recommend this company! They cannot be trusted, and they only have 1 truck, not 2, 3, or 4. They contract their services, which is not told to you in their sales pitch.

[redacted]!!!Desired Settlement: I want the item that shows on my estimate sheet and my receipt from the store [redacted] in [redacted] to be delivered to me in **, replaced, or reimbursed ($484.82)

Business

Response:

Dear [redacted],Thank you for your feedback. We are sorry to hear your statement of failing your class, as our operations department called you to coordinate the delivery of your belongings? You requested delivery on 8/27 and the shipment was delivered promptly on 8/27. We are very proud of our staff and our prompt performances.We perform over 200 pick ups and deliveries per month cross country and this is the first time we hear a complaint of over communicating with the client. We are sorry, but it is required from a moving company to keep the client updated on their shipment and keep them informed with Estimated Time of Arrival, especially when the shipment travels cross country.[redacted], we want to express that we strongly believe the customer is always right, however, our employees are important to us, not less than our customers! Lifetime could not offer such prompt service and communicate with clients, without the wonderful, hard working staff. No one has the right to yell, make personal threats or verbally insult an employee in such manner, that they need to live their working desk in tears, not even a customer! We advised you to act in a civil way as our calls are recorded, but unfortunately you chose not to do so. These recorded calls are available upon written request and will be provided as needed to show your un-civil communication with our staff and refusal to pay for services upon delivery. No one staff member acted as you claim here. We carefully investigated and listened to all recorded calls and are disturbed to hear your false accusations. The only party that was talking down, raising voice and insulting on a personal level, was you. Our staff members managed to remain calm and professional during all conversations. Below and attached, you will find the proof of all emails acknowledgment sent to you, in regards to updated communication, same day respond to all your concerns from management including a claim form. You are claiming we did not acknowledge your concerns. Not only we acknowledged, but we promptly replied with immediate resolution. These emails patterns are showing below. The content of each email is also available upon request.As previously advised, you have up to 9 months to file a moving claim for lost items. Regulations call for a moving claim to be filed with the moving company claim processor, as only a claim adjuster can settle a claim, considering proof and investigation of all parties involved, as well as documentation. Please file your moving claim for resolution with CSI, as previously advised online 24/7: CSI Moving Claims: [redacted]/ OR by phone: [redacted].

I had a great move thanks to the 3 packers and the driver who delivered my household goods. also like to recommened spring at the office who made suggestions and made my move very easy. everyone was very professional and friendly!

Lifetime Moving & Storage was professional, timely and efficient. Upon pickup, my treasured belongings were wrapped against breakage above & beyond my expectations. At delivery, my belongings were placed where requested and left in good order even during the rain storm. All through the process, Spring & Ronnie kept me informed of each step and kept my fears at bay due to their professionalism and compassion to my anxiety.

These movers were great! We've moved a couple of times, but they are the best. Very professional personally and with or furniture. They knew exactly what they were doing. I can add that they were humble and hard working.

Review: Our most valuable, important and meaningful box of possessions came up missing after our shipment of items was delivered. Out of 200 or so boxes, it's the only box we can't find. When reported, they tried to make us feel as though somehow we had done something wrong and this couldn't be their fault. Lifetimes employees packed our items, loaded our items and transported our items. This is perfect motive for theft. The individuals that showed up at our home with the shipment delivery were very unprofessional and were not employees of Lifetime. Our shipment was delayed by 2 days with no verifiable explanation from Lifetime. What is lost to us does not compare to a broken TV or the smashed up desk sitting in my garage. It is SOOOO much more. And then to be brushed off like our possessions mean nothingDesired Settlement: I would like the value of the items we lost paid to us by Lifetime Moving and Storage

Business

Response:

Dear [redacted] and [redacted],This is to acknowledge that we received your Revdex.com complaint and are well aware of your daily online duplicate reviews attempts, via different consumer websites, as yelp and the Revdex.com, to manipulate these consumer sites and mock the firm reputation. It is unfortunate that you choose this venue to receive a complaint resolution.Despite the practice you chose to handle your issue, we did advise you to file a proper claim, as soon as you made your first call to our customer service department, in April, 2015. Our calls are recorded and available to appropriate personnel, when needed.As you were advised before, several times, a carrier can not simply pay a client, without evidence of their claimed items. Please be advised that your file is now under investigation with CSI - file number [redacted]. Your file is assigned to a CSI claim adjuster and is under review. As you were advised, you are welcomed to contact CSI at any time, to check on the status of your claim at [redacted].We are monitoring your case and asked for few updates on your file and received these replies from CSI:1. From:[redacted]Dear [redacted], She is in line for review . She posted on 04/28/15, the same day we spoke. She hasn’t contacted us at all but I can send her a claim status email if you would like.Best regards,[redacted]. Claims Adjuster[redacted]All claim materials must be sent as directed below:For Customers [redacted]2. From:[redacted]Dear [redacted], The claim has to be (and has been) acknowledged within 30 days of filing , the acknowledgement was sent 04/29/15. Since she was a long distance move federal regulations allow up to 120 days to send a resolution.Best regards,[redacted]. Claims Adjuster[redacted]

[redacted] Thank you for your cooperation,Customer Service TeamLifetime Moving & Storage[redacted]

Lifetime is truly a professional, organized and well staffed company. They are knowledgeable, honest and competent. My move from AZ to Chicago was truly seamless. These folks work together and collaborate to make your move as reasonable, stress free and comfortable as possible. I can't say enough good things about them, except to say that I would recommend them 100%!

I was being relocated from PHX to NY and needed movers fast. After doing a bite of research and getting several quotes I decided to go with Lifetime moving & storage and it was by far the best moving experience I've had to date. From the original quote to time of delivery, this company was very professional and took the time to explain the process and inventory all of my items. Best part of the experience was how quickly the delivered my belongings. 7 days cross country was all it took, and they nearly beat me to my destination. Lifetime was fantastic to work with and I would recommend them to all my friends and family. Thank you again on a job well done.