Linebarger Goggan Blair & Sampson

I am responding to the consumer complaint filed with your office by ***. Mr.’s complaint regards amounts owed to our client, the 91 Express Lanes, owned by the Orange County Transportation Authority (OCTA), located in Southern California.

Upon receipt of this complaint, we reviewed the account with OCTA. The review of the vehicle image from the violation indicated a plate misread. As such, OCTA has dismissed this toll violation and recalled it from our office. There is no further amount due by Mr..

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

I am responding to the consumer complaint filed with your office by ***. Mr.’s complaint regards amounts owed to our client, the 91 Express Lanes, owned by the Orange County Transportation Authority (OCTA), located in Southern California.

Upon receipt of this complaint, we reviewed the account with OCTA. The review of the vehicle image from the violation indicated a plate misread. As such, OCTA has dismissed this toll violation and recalled it from our office. There is no further amount due by Mr..

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

I am responding to the consumer complaint filed with your office by ***. Mr.’s complaint regards an account for unpaid tolls and fees owed to our client, the New York State Thruway Authority (NYSTA).

Upon receipt of this complaint, we reviewed this account with NYSTA. The review of the vehicle images from the violations indicated a plate misread. As such, NYSTA has dismissed the toll violations and recalled this account from our office. There is no further amount due by Mr..

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

We are responding to the consumer complaint filed with your office by ***. The debt is owed to our client, the Superior Court of California, County of Contra Costa.

We have verified with our client that a balance of $34 is still due. This balance consists of a $4 penalty pursuant to the Emergency Medical Air Transportation Act (EMAT Act), Government Code section 76000.10 (c)(1) and a $30 collection fee. Mr. paid $220 within 24 hours of sentencing which covered the other fines and penalties in his case. However, the $4 EMAT penalty was not paid. According to our client, upon discovering that Mr. only owed $4, a court employee left Mr. a voicemail on December 7, 2018, giving him a grace period of three weeks to pay the $4 fee to get the $30 collections fee waived. The payment was not made. Therefore a balance of $34 remains.

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

I am responding to the consumer complaint filed with your office by ***. Ms.s complaint regards an account for unpaid tolls and fees owed to our client, the New York State Thruway Authority (NYSTA).

On November 16, 2015, NYSTA recorded one toll incurred by a vehicle with New Jersey license plate *** registered to Patricia ***. On December 3, 2015, NYSTA mailed a Notice of Toll Violation for $21.95, which included the toll and a $5.00 fee. On January 9, 2016, NYSTA mailed a Final Notice for $41.95, which replaced the $5.00 fee with a $25.00 fee. The statements were mailed to the address NYSTA received from the Department of Motor Vehicles – ***.

When no response was received to the statements, the account was referred to the Firm for collection on February 17, 2016. The Firm mailed a notice on February 24, 2016 in the amount of $41.95. The Firm received a dispute via fax from Ms. stating she had an E-ZPass account. Ms. contacted our office on March 31, 2016 and stated she had a valid E-ZPass account. On May 5, 2016, the Firm received illegible copies of Ms.s E-ZPass statements. The Firm mailed Ms. a letter asking for legible copies.

The Firm received correspondence on May 24 and June 24, 2016 and reviewed it with our client. NYSTA advised that the toll associated with this violation did not post to Ms.s Delaware River Joint Toll Bridge Commission E-ZPass account. A settlement was offered to Ms.. The Firm mailed a notice to Ms. on July 19, 2016. No response was received. The Firm continuously attempted to locate a new address for Ms.. A new address was located, and on April 25 and June 4, 2019, the Firm mailed notices to ***.

Upon receipt of this complaint, we verified this account with our client. The license plate was confirmed. The toll for the Harriman toll barrier posted to Ms.s E-ZPass account, however the trip from Harriman to Newburgh did not. As Ms. was properly noticed by both NYSTA and our firm, the balance due of $41.95 remains due and owing. Ms. may contact our office for a possible settlement. Ms. must contact the Delaware River Joint Toll Bridge Commission to determine why the toll did not post to her account.

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

I am responding to the consumer complaint filed with your office by ***. Mr.’s complaint regards amounts owed to our client, the 91 Express Lanes, owned by the Orange County Transportation Authority (OCTA), located in Southern California.

Upon receipt of this complaint, we reviewed the account with OCTA. The review of the vehicle image from the violation indicated a plate misread. As such, OCTA has dismissed this toll violation and recalled it from our office. There is no further amount due by Mr..

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

I am responding to the consumer complaint filed with your office by ***. Mr.’s complaint regards amounts owed to our client, the 91 Express Lanes, owned by the Orange County Transportation Authority (OCTA), located in Southern California.

Upon receipt of this complaint, we reviewed the account with OCTA. The review of the vehicle image from the violation indicated a plate misread. As such, OCTA has dismissed this toll violation and recalled it from our office. There is no further amount due by Mr..

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

I am responding to the consumer complaint filed with your office by *** Mr.’s complaint regards amounts owed to our client, the 91 Express Lanes, owned by the Orange County Transportation Authority (OCTA), located in the Southern California area.

On January 11, 2019, a vehicle with California plates ***, registered to Thomas *** incurred one toll on the 91 Express Lanes. Two notices were mailed to Mr. to the address OCTA received from the Department of Motor Vehicles – ***.

When no response was received to the notices, the account was referred to the firm for collection on April 29, 2019. The firm mailed two notices to Mr. on May 6 and June 12, 2019. On June 20, 2019, a payment for $102.45 was made online. This paid the account in full.

Upon receipt of this complaint, we reviewed this account with OCTA. Mr.’s complaint states he has a 92 Express Account. Our client stated they are unfamiliar with 92 Express and were unable to locate a 91 Express Lanes Account. Mr. may have a FasTrak transponder account with another tolling agency that works on the 91 Express Lanes. As Mr. has no previous OCTA violations, our client has dismissed the penalties as a one-time courtesy. OCTA will request a refund for $100.00. Mr. should receive the refund in approximately 35 business days.

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

We are a law firm and have been engaged to collect delinquent ad valorem taxes by several taxing jurisdictions in Harris County, Texas. We have contacted Ms. (aka ***) as well as *** in reference to delinquent property taxes on certain real property in Harris County, described as lots 34 and 35 in Huffsmith, an unrecorded subdivision in Harris County. Attached is a delinquent tax statement for this property issued by the Harris County Tax Assessor Collector reflecting that taxes are delinquent for tax years 2000 through 2018.

The above tax statement reflects that the current owner of the property is ***. We believe that Ms. and *** are married, based upon instruments filed in the real property records and information contained in certain databases. We have performed a title search with respect to this property. The last recorded deed to the property conveys the property to *** and, is dated March 17, 2018, and is attached. Prior to that Deed an “Adverse Possession Affidavit” dated November 20, 2017 was filed claiming that *** and *** have acquired title to the property by adverse possession. By virtue of this instrument, *** has claimed an ownership interest in the property, and may also have an ownership interest by community property rights.

In November, 2018, ***, in communication with our office, entered into a partial payment agreement to pay the delinquent taxes in 12 monthly payments. A copy of that agreement is attached. Unfortunately, only one payment in the amount of $250 was made, in November 2018, and no payments have been made since that date. In March , 2019, we declared that agreement to be in default. *** represented on this payment agreement that his phone number was ***—the same telephone number that Ms. reflects as her daytime number on her complaint.

We have called to discuss this matter with *** on the number he provided to us—***. Our records reflect that on March 18, 2019, our call was answered by a woman identifying herself as the wife of ***, and she advised us that they were awaiting a federal income tax refund and would make payments once it was received. On May 9, 2019, we again spoke to a woman identifying herself as the wife of *** and we were advised that she disputed the amount of the delinquent taxes. In early June, we sent letters to *** and to *** that we intended to proceed with filing a suit in Harris County District Court seeking to obtain a judgment from the court ordering foreclosure of the tax lien and that the property be sold by the Harris County Constable at a tax sale. On June 13, 2019, we received a call from *** stating that they are not interested in paying the taxes at this time because the taxes were owed prior to their purchase of the property.

Pursuant to Texas law, the delinquent taxes are secured by a tax lien against the property. Even if the lien attached prior to the purchase of the property, they acquired the property subject to the lien. The County may file suit to foreclose that lien and have the property sold at a tax sale to obtain payment of the taxes. *** was clearly aware of that fact when he entered into the payment agreement to pay those delinquent taxes in November 2018. We are in the process of filing a suit seeking that remedy in the Harris County District Court.

In our first response, we attached the Delinquent Tax Statement from the Harris County Tax Assessor Collector. We believe that the Tax Assessor’s statement properly reflects the amount that is secured by a lien against the property at issue. The response dated June 21, 2019 from the Complaintant simply states that she believes that the amount shown on that statement is incorrect. We are the lawyers who represent Harris County and other taxing jurisdictions collected by the Harris County Tax Assessor Collector. As such, we are adverse to the Complaintant and cannot provide her with legal advice. She should seek the advice of an attorney of her own choosing with respect to the amounts that we allege are a lien against the property that she and her husband apparently own.

I am responding to the consumer complaint filed with your office by *** Ms.’s complaint regards an account for unpaid tolls and fees owed to our client, the Northwest Parkway (NWP).

Upon receipt of this complaint, we reviewed this account with NWP. The review of the DMV/Registration records shows that the Colorado plate #*** was not registered to *** at the time the violations occurred. As such, NWP has removed the violations from Ms.’s name and recalled the account from our office.

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

I am responding to the consumer complaint filed with your office by ***. Mr.’s complaint regards an account for unpaid tolls and fees owed to our client, the Elizabeth River Tunnels (ERT).

On March 24, 2018, a vehicle with California license plate ***, registered to *** incurred two tolls on the Elizabeth River Tunnels. On May 18, 2018, ERT mailed Mr. a statement for $10.34; the amount of the tolls incurred. On June 20, 2018, a statement was mailed for $35.34, which included a $25.00 Late Payment Fee. On July 25, 2018, another statement was mailed, again for $35.34. On August 27, 2018, a statement was mailed for $85.34, which included a $50.00 Collection Fee. The statements were mailed to the address ERT received from the Department of Motor Vehicles –***.

When no response was received, the above referenced tolls were referred to the firm for collection on August 28, 2018. A notice was mailed to Mr. on September 19, 2018 to the address stated above. When there was no response to the notices, the Firm continuously attempted to locate a new address for Mr. to provide him with notice of the amount owed. A new address was located and on February 4, 2019, the Firm mailed a notice to ***.

On February 18, 2019, Mr. contacted our office to state he had an E-ZPASS. The agent informed him to send a billing statement to provide proof that plate # *** was listed on the E-ZPASS account. On February 18, 2019, we received a fax with Mr.’s March 2018 E-ZPASS statement. Upon receiving this our office sent over the correspondence to ERT for further review. On March 18, 2019, Mr. contacted our office, the agent informed Mr. that the account was still under review with ERT and there were no updates at that time. On May 6, 2019, we received notification from ERT stating that the E-ZPASS account was negative during the time of both violations. On May 29, 2019, a Debt Validation Notice was mailed to Mr. informing him of the negative E-ZPASS account and that the charges are valid.

Upon receipt of this complaint we verified with ERT the balance of $84.34 is valid and remains owing.

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

I am responding to the consumer complaint filed with your office by ***. Mr.’s complaint regards an account for unpaid tolls and fees owed to our client, the Elizabeth River Tunnels (ERT).

On March 24, 2018, a vehicle with California license plate ***, registered to *** incurred two tolls on the Elizabeth River Tunnels. On May 18, 2018, ERT mailed Mr. a statement for $10.34; the amount of the tolls incurred. On June 20, 2018, a statement was mailed for $35.34, which included a $25.00 Late Payment Fee. On July 25, 2018, another statement was mailed, again for $35.34. On August 27, 2018, a statement was mailed for $85.34, which included a $50.00 Collection Fee. The statements were mailed to the address ERT received from the Department of Motor Vehicles –***.

When no response was received, the above referenced tolls were referred to the firm for collection on August 28, 2018. A notice was mailed to Mr. on September 19, 2018 to the address stated above. When there was no response to the notices, the Firm continuously attempted to locate a new address for Mr. to provide him with notice of the amount owed. A new address was located and on February 4, 2019, the Firm mailed a notice to ***.

On February 18, 2019, Mr. contacted our office to state he had an E-ZPASS. The agent informed him to send a billing statement to provide proof that plate # *** was listed on the E-ZPASS account. On February 18, 2019, we received a fax with Mr.’s March 2018 E-ZPASS statement. Upon receiving this our office sent over the correspondence to ERT for further review. On March 18, 2019, Mr. contacted our office, the agent informed Mr. that the account was still under review with ERT and there were no updates at that time. On May 6, 2019, we received notification from ERT stating that the E-ZPASS account was negative during the time of both violations. On May 29, 2019, a Debt Validation Notice was mailed to Mr. informing him of the negative E-ZPASS account and that the charges are valid.

Upon receipt of this complaint we verified with ERT the balance of $84.34 is valid and remains owing.

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

A review of Mr.s account shows that the payment made on March 26, 2018 was towards his E-ZPASS account, not for the two violations that occurred while his tag was inactive due to the negative balance. The two tolls that occurred on March 24, 2018 were never posted to his E-ZPASS account. To have paid those tolls, payment would have to have been received by ERT. ERT has no record of any payment being received for the tolls. As such, the balance of $84.34 is valid and remains owing.

A review of Mr.s account shows that the payment made on March 26, 2018 was towards his E-ZPASS account, not for the two violations that occurred while his tag was inactive due to the negative balance. The two tolls that occurred on March 24, 2018 were never posted to his E-ZPASS account. To have paid those tolls, payment would have to have been received by ERT. ERT has no record of any payment being received for the tolls. As such, the balance of $84.34 is valid and remains owing.

I am responding to the consumer complaint filed with your office by ***. Ms. ***’s complaint regards an account for unpaid tolls and fees owed to our client, the New York State Thruway Authority (NYSTA).

Upon receipt of this complaint, we reviewed this account with our NYSTA. The review of the vehicle image from the violation indicated a plate misread. As such, NYSTA has dismissed the toll violation and recalled it from our office. There is no further amount due by Ms. ***.

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

I am responding to the consumer complaint filed with your office by ***. Ms.’s complaint regards an account for unpaid tolls and fees owed to our client, the Elizabeth River Tunnels (ERT).

Upon receipt of this complaint, we reviewed the account with ERT. Per the ERT review, Ms. is only responsible for the pay by plate rate. As such, Ms.’s account has been recalled from our office. Ms. may contact ERT to pay the toll amount.

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

I am responding to the consumer complaint filed with your office by *** Ms.’s complaint regards an account for unpaid tolls and fees owed to our client, the New York State Thruway Authority (NYSTA).

Between April 14 and April 15, 2018, NYSTA recorded three tolls incurred by a vehicle with E-ZPass Tag number *** registered to ***’s Massachusetts E-ZPass Account. While Ms.’s tag was recorded, the transactions were not accepted by E-ZPass, requiring NYSTA to invoice Ms. Media directly. On April 27, 2018, NYSTA mailed a Notice of Violation for $23.50, the amount of the tolls and a $5.00 fee for each toll. The notice indicated the balance due after May 15, 2018 would be $158.50, which replaced each $5.00 fee with a $50.00 fee. The notice was mailed to the address on file for the E-ZPass account – ***.

When no response was received to the notice, the account was referred to the Firm for collection on July 10, 2018. The Firm mailed notices on July 12, 2018, August 21, 2018, and March 22, 2019 in the amount of $158.50. No response was received. The Firm continuously attempted to locate a new address for Ms. to provide her with notice of the amount owed. A new address was located and on May 29, 2019, the Firm mailed a notice to ***.

On June 11, 2019, Ms. contacted our office to state she was not in New York in April 2018 and was upset that there was no license plate associated with the tolls. The agent gave Ms. information for disputing the account. Upon receipt of this complaint we verified with NYSTA the balance due of $158.50 is valid and remains due and owing. There was no license plate recorded due to a Massachusetts E-ZPass tag being detected in the vehicle.

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

I am responding to the consumer complaint filed with your office by ***. Ms.’s complaint regards an account for unpaid tolls and fees owed to our client, the New York State Thruway Authority (NYSTA).

Upon receipt of this complaint, we reviewed this account and determined that an address update had incorrectly associated Ms.’s address in Texas with our account. Please accept this letter as confirmation that we have removed Ms.’s address from the account and notated that her address was added in error.

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

I am responding to the consumer complaint filed with your office by ***. Ms.’s complaint regards an account for unpaid tolls and fees owed to our client, the Elizabeth River Tunnels (ERT).

On July 5, 2017, a vehicle with Georgia license plate ***, registered to *** incurred one toll on the Elizabeth River Tunnels. On August 9, 2017, ERT mailed Ms. a statement for $4.95; the amount of the toll incurred. On January 30, 2018, a statement was mailed for $29.95, which included a $25.00 Late Payment Fee. On March 7, 2018, another statement was mailed, again for $29.95. On April 10, 2018, a statement was mailed for $79.95, which included a $50.00 Collection Fee. The statements were mailed to the address ERT received from the Department of Motor Vehicles – ***.

When no response was received, the above referenced tolls were referred to the firm for collection on April 10, 2018. Notices were mailed to Ms. on April 26, 2018, June 1, 2018, and March 22, 2019 to the address stated above. When there was no response to the notices, the Firm continuously attempted to locate a new address for Ms. to provide her with notice of the amount owed. A new address was located and on June 3, 2019, the Firm mailed a notice to ***.

Upon receipt of this complaint, we reviewed the account with ERT. Per the ERT review, Ms. is a pay by plate customer. As such, Ms. is only responsible for the pay by plate rate. Ms. may contact ERT to pay the toll amount.

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

We stand by our previous response. As stated, ERT has recalled this account from our office. As a pay by plate customer, Ms. is only liable for the toll in the amount of $4.95. Ms. may call ERT to pay the toll only, as the additional fees have been waived.

I am responding to the consumer complaint filed with your office by ***. Mr.’s complaint regards an account for unpaid tolls and fees owed to our client, the Elizabeth River Tunnels (ERT).

Upon receipt of this complaint, we ceased all collection efforts and reviewed the account with ERT. Per the review, ***’s account was settled with ERT in 2017. This account has been closed in our office. Our firm had not received contact from Mr. prior to this complaint.

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.

I am responding to the consumer complaint filed with your office by ***. Ms. ***’s complaint regards an account for unpaid tolls and fees owed to our client, the Montgomery County Toll Road Authority (MCTRA).

Upon receipt of this complaint, we reviewed the account with our client. Per MCTRA, this has been paid in full and no further amount is due on this account.

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.
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I am responding to the consumer complaint filed with your office by ***. Mr.’s complaint regards amounts owed to our client, the 91 Express Lanes, owned by the Orange County Transportation Authority (OCTA), located in the Los Angeles, California area.

Upon receipt of this complaint, we reviewed the account with OCTA. The review of the vehicle image from the violation indicated a plate misread. As such, OCTA has dismissed this toll violation and recalled it from our office. There is no further amount due by Mr..

Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.