Linebarger Goggan Blair & Sampson Reviews (%countItem)
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Address: 2700 Via Fortuna Ste 500, Austin, Texas, United States, 78746-7998
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+1 (512) 634-3789 +1 (956) 725-4594 +1 (903) 874-5007 +1 (361) 578-6144 +1 (210) 225-6410 +1 (361) 664-5050 +1 (254) 756-6606 +1 (361) 888-4405 +1 (432) 333-7012 +1 (936) 639-5059 +1 (936) 327-6882 |
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I received a phone call from a rep identifying themselves as part of the legal firm of Linebarger, Goggan Blair and Sampson. They reported to me that I had not paid $55.80 in late fees for a toll road in Denver, CO. I asked them about the recourse to challenge a claim and determined it was in my best interest to pay the fine on the spot rather than dispute. I paid the fine in full on 6/5/17. It posted to my debit card on 6/6/17 which I have in my account summary with Wells Fargo. I received a call today, 9/28/17, from another representative stating that my bill was overdue and had increased by another $25 dollars. When I spoke with the representative twice today she stated that I had to fax in my rebuttal and that she had no idea how payments were tracked within their company. I have clear evidence that I paid the fine on the date that I spoke with them and they have notes stating that I called on 6/5.
I am responding to the consumer complaint filed with your office by ***. Mr.’s complaint regards unpaid tolls and fees owed to our client, the E470 Public Highway Authority (E470).On September 5, 2015, E470 recorded one toll incurred by a vehicle with Colorado license plate *** registered to ***. On October 9, November 9 and December 9, 2015, E470 mailed statements to the address provided by the DMV – ***.When no response was received to the three notices, the account was referred to the firm for collection. Four notices were mailed to Mr. on January 12, February 10, March 10 and April 11, 2016 for $28.45; which included a $20.00 collection fee. E470 mailed a Civil Penalty notice to Mr. on May 9, 2016 for $53.45; which included a $25.00 Civil Penalty. E470 again mailed notices on June 9, July 9 and August 9, 2016; again for $53.45. E470 issued a Hearing Officer’s Final Order on September 9, 2016 for $73.45; which included a $20.00 Adjudication Fee. E470 mailed a final notice to Mr. on October 9, 2016. Mr. first contacted the firm on June 5, 2017 and was advised of the charges with E470. He stated that he would review his bank statements and send them in for review. When Mr. called the firm again on September 28, 2017, he stated that he had paid an amount through the firm’s website to LGBS Northwest Parkway. On this call, the agent advised she did not see a payment made on his E470 account. She advised that he could dispute by sending in his proof of payment for review. Mr. asked how we track his payment and the agent advised that she would be able to see it in our system notes, but that was the extent of her knowledge. We do note that the agent should have advised Mr. on the second call that the payment to Northwest Parkway would not have covered the amounts owed to E470. We have reviewed the call with the agent for training purposes.Upon receipt of this complaint, we reviewed this account with E470. The E470 also shows no record of payment for the toll and fees. We did confirm the payment to the delinquent Northwest Parkway account from June 2017. Northwest Parkway is a separate toll agency from E470. A payment to Northwest Parkway would have no impact on any amounts owed to E470. As of the date of this response, no payment for the above E470 account has been received by the firm nor E470. As Mr. was properly noticed by both E470 and the firm, the amount of $73.45 remains due and owing.
Complaint: ***
I am rejecting this response because:
I have still have zero understanding as to why I am being charged from two organizations. I paid my fine from the law firm in full in June of 2017. I have an email confirming my payment. What was the nature of this fine/fee from the collection department? The reason I ask is I still had to pay e470 separately that also included escalated fines. I feel that I am being double charged for the same toll.
As the law firm admitted I was not advised that I had to pay E470 directly which caused the fines and fees to increase which is the job of the collection agency to advise me of through the process. In no world should a $2.00 toll fee that sent notices to an address that I had moved out of ever get to the point of costing me over $130. At this point that is what I have paid. This is outrageous. I did not receive a single notice. I moved from 3225 Ash st, notified the Colorado DMV within 30 days, and did not get a call from collection agency until 2 years past the initial toll. This increased my $2 toll to over $130. That is a 6,400% increase.
Here is what I require to settle this: Please confirm in writing that all my fines have been paid in full. I paid the E470 fine on 10/5/17 in full ($73.45) and I have an email confirmation from E470. I also have an email from LGBS/Northwest Parkway confirming that on 6/5/17 I paid 55.80 for a grand total of $129.25. I am also requesting that the fine I paid on 6/5/17 be reimbursed due to the fact that they have stated in writing the representative did not inform me that I had to pay E470 directly, was not explained the nature of the LGBS fine, and by not informing me I incurred additional penalties.
Regards
I am providing the second response to the consumer complaint filed with your office by ***.
Mr.’ complaint arises out of his use and confusion over the separate nature of two (2) independent toll roads: the E-470 Parkway, and the Northwest Parkway. These independent toll roads are operated by independent toll authorities, E-470 Public Highway Authority (E-470), and the Northwest Parkway Toll Authority.
We sent letters on behalf of both entities to collect the tolls and fees owed by Mr.. Mr. first called our office on June 5, 2017 and only discussed the amounts owed to E-470. That day, he did pay Northwest Parkway using our payment website, but he failed to pay the E-470 account. At that time, Mr. had already become delinquent to both Northwest Parkway and to E-470, respectively. Nothing our call center personnel could have said several months later on the September call could have altered the fact of these two delinquent acccounts.
Mr.’ request for any repayment of the fees he owed and paid to Northwest Parkway cannot be accommodated as that payment did not satisfy his ongoing delinquent balance to the separate entity, E-470 for the use of a separate toll road.
We can confirm that both amounts have been paid in full. Specifically:
The E-470 account *** for $73.45 was paid via the client’s ExpressToll’s website on 10/05/2017.
The Northwest Parkway account *** for $55.80 was paid via our firm’s website on 06/05/2017.
We hope that this additional response is sufficient to resolve this matter.
I am constantly receiving telephone calls from them wanting to speak with some person I do not know anything about. Each time their representative tells me that they are sorry about the call and that they have no record of them having contacted me before. I have warned them each time that if I receive another call I would file a complaint with the the FTC. They state each time that they will make sure I do not receive any more calls. They obviously don't care about harassment or being complained about to the Revdex.com or the FTC. This needs to stop. I have had this phone number for over ten (10) years now.
Two of our clients referred cases to our firm for the same individual. Our research indicated the phone number of the complainant (Mr.) was associated with the individual we were seeking. We placed calls for one account on August 23rd, September 7th and again on September 12th. None of these calls were returned nor was there any indication the number was not associated with the individual we were seeking. Our firm placed a call on September 18th and spoke with an individual who indicated this number was associated with the wrong person. We flagged the phone number as incorrect for this account and implemented our process to cease calls for that account to that phone number. Research on the other account placed with us also indicated the number related to the individual we sought was that of Mr.. These accounts were segregated in our system and the call block did not cease collections for that account. On September 19th, we made our first call on the second account and were informed this number was incorrect. We immediately flagged that account as well and implemented our process to cease collections.
Additionally, we have updated our system to cease all calls to the number we called, related to Mr.. Our system recognizes that many individuals with similar names may have different obligations to different entities and so upon notification that these two accounts were tied to the same individual and not Mr., we ceased all communication.
I settled my license plate tolls months ago with E-470. I purchased a new vehicle and ended up opening up auto-pay with them. Apparently a temporary tag toll was missed by E-470 employee on phone. *** in Colorado law office won't help me and *** in call center hung up on me. I am happy to pay the $1.55 actual toll. They are trying to charge me $26+ dollars.
I am responding on behalf of our firm to the consumer complaint filed with your office by ***. Ms. complaint regards unpaid tolls and fees owed to our client, the E470 Public Highway Authority (E470).
On February 25, 2017, E470 recorded one toll incurred by a vehicle with Colorado temporary license plate *** registered to ***. On April 14, May 14, and June 14, 2017, E470 mailed statements to the address of record and the address noted in Ms. complaint – ***.
When no response was received to the three notices, the account was referred to the firm for collection. Three notices were mailed to Ms. on July 17, August 16 and September 15, 2017 for $26.55; which included a $5.00 late fee and a $20.00 collection fee. Ms. first contacted the firm on July 26, 2017 and stated that this had been paid due to her having an ExpressToll account. On the call, she stated that this license plate was not listed on her ExpressToll account and the agent explained this is the reason the toll was billed to her separately. When Ms. called the firm again on September 21, 2017, this information was again explained to her. A third call with a supervisor also confirmed that the temporary tag was not associated with her ExpressToll account and as a result, the amount billed separately remained outstanding.
Upon receipt of this complaint, we reviewed this account with E470. Ms. did establish an ExpressToll customer account on July 24, 2017 for her Colorado license plate ***. The tolls incurred on that license plate were paid at that time, however this did not include the February 25, 2017 toll and related fees .
As Ms. was properly noticed by both E470 and the firm, the amount of $26.55 remains due and owing.
Worst lawfirm ever!!! They make millions off collections for government agencies and don't think they have to comply with the law. Deplorable collection practices which violate the Texas Fair Debt Collections Act. I have a contract with them to pay taxes and still got a nasty demand letter posted on my door with threats to file a lawsuit. When I called, their representative obviously knew they screwed up after she put me on hold to check on the matter. When she came back on she tried to justify the letter but wouldn't let me talk and talked continuously over me until I had to hang up. Typical bad faith collections practice by another sleazy collections agency.
They charged me 3 tolls of $ 1.75 with a total bill of $80.25.
Ms. states on the complaint that the fees associated with the unpaid tolls owed to our client, the Harris County Toll Road Authority(HCTRA), are too high.
From January 16 through January 18, 2017, HCTRA recorded three tolls on a vehicle with license plate *** registered to ***. On January 19, 2017, HCTRA mailed a first and final notice in the amount of $38.25; this included $5.25 in tolls and a $33.00 administrative fee. The notice was mailed to the registered address – ***
When no response was given, the account was forwarded to the firm for collections. On March 30 and May 2, 2017, the firm mailed collection notices in the amount of $80.25; the amount of the tolls, administrative and a collection fee of $42.00. The notices were mailed to - ***.
On September 14, 2017, Ms. contacted HCTRA and was informed that she failed to update the EZ Tag account with license plate *** and that the balance was due in full due to being referred to the firm for collection.
We contacted Ms. and informed her that the balance is currently due in full. She states that she is reviewing her EZ Tag account and will call back with detailed information to discuss a resolution.
Complaint: ***
I am rejecting this response because: the rep who contacted me did not even have my account number and could not find me in the system. I was not able to provide him with an account# as I was in the doctors office. I advised him that I did not have the acct# on hand. I explained that I called ez tag several times in January and paod some tolls and he stated I did not update my plates, however my question to him is what is the purpose of the sticker that was charged 10$ if its not going to be used when going through the toll. EZ Tag system is messed up and they charge us when its their error.
Regards
On August 22nd 2017 I received a notice that I did not pay a toll for the New York State Thurway. The notice states that they had sent other notices, which I never received. I have a NJ ezpass and I do not know why it did not collect that, however, usually I get a picture showing that I went through this toll. No picture.
I think this company is making false claims against people. As in reading all other statements it appears that it they are surrounding the same time.
The toll I was told was thirty-five cents and now they want to change $43.35. This is outrageous. They cannot not even prove it was my toll and I had not received any notices. I tried to call the center and they said that I just needed to pay the bill.
I think this company is a fraudulent company and do not want to pay this until Revdex.com looks into all these issues.
Ms. states on the complaint that she had never received a toll bill notice from our client, the New York State Thruway Authority (NYSTA), and that Linebarger (firm) is fraudulently billing her. Ms. also stated that the vehicle is on a New Jersey EZ-Pass and should have been billed to her account.
At the time of the toll incurred, an EZ- Pass device was not detected.
On December 1, 2016, NYSTA recorded a toll incurred by a vehicle with Vermont license plate GDG640 registered to Danica ***. On December 12, 2016, NYSTA mailed Ms. a notice that contained the toll amount of $18.35 and an administrative fee. On February 2, 2017, NYSTA mailed a violation notice that contained the toll amount of $18.35 plus an additional violation fee of $25.00. The notices were mailed to the registered address of the vehicle – 20 Joy Dr APT 405, South Burlington, Vermont 05403.
When no response was given, the account was referred to the firm for collections.
While under review, Ms. paid the balance in full with the client and no longer has a balance in collection.
Around Oct 2016 I received a notice of an unpaid ticket for $47.90 from 10/09/01. I called the office and asked for proof that I owed this and the rude woman on the phone told me it was my responsibility to call the city of Waukegan, IL for proof. Since Linebarger is the one collecting I told her it was their job to provide me with this information. I soon after sent a certified letter asking for additional information and only received a copy of a ticket which didn't tell me anything new. I stopped getting letters until August 4, 2017 asking once again for payment. I would have no problem paying for this if this company can provide me with something that shows I owe this, since anyone can type up a letter and say you owe them. This is a ticket almost 16 yrs old; therefore I cannot see how it took this long to try to collect.
Please find our response attached.
Thank you.
They constantly send my husband old tickets saying there's warrants for his arrest and demand he pay thousands of dollars to not be arrested. I called them and told them to stop harassing us because I have all the forms saying we paid the tickets at the court house in full. They wanted me to prove it I told them I don't have to prove anything, and them to get their information updated. They still send the fake warrants, oh well guess they like wasting paper, ink and paying for postage.
On August 23rd 2017 we received a letter from this firm stating that we had an outstanding meter violation of $50 that we owed from 4-12-2013.
This is the first and only notice that I have ever seen about this. We researched the plate number provided and found it to be a relatives car of whom we co-signed a loan for. We did not personally drive the vehicle. In addition, the vehicle was sold in April of 2013 and the relative moved back east. From reading the reviews online about this company, everyone says that they are scammers and to report to the Revdex.com and the Police. I have notified our family Attorney and have made them aware of the accusation. Please allow the Business to come clean before we proceed.
Thanks
I am responding to the consumer complaint filed with your office by ***. Mr. expressed his concern regarding payment of an outstanding meter violation from 2013 made by a vehicle for which Mr. admits he was then a co-signer.
As a co-signer, Mr. was a registered owner of the vehicle at the time of the violation, and as such, is responsible for any violations incurred by any driver of the vehicle.
A prior Revdex.com complaint was filed by Mr. in regard to this matter stating the same facts, dated September 6, 2017. We responded by providing the citation information and the information regarding Mr.’s responsibility for payment as a co-signer.
Mr. agreed to reduce the amount to $25, and paid the balance due.
As of September 25, 2017, this case has been closed in our system with a zero balance.
Company continues to harass me to collect a false debt.
I am responding to the consumer complaint filed with your office by ***,. Mr.,’s complaint regards amounts owed to our client, the 91 Express Lanes, owned by the Orange County Transportation Authority (OCTA), located in Los Angeles, California area.
On August 28, 2016, a vehicle with California plates ***, registered to Mr. ***, incurred 1 toll on the 91 Express Lanes. Two notices were mailed to Mr., for the each toll usage to the registered address for the plate – ***.
When no response was received to the notices, the account was referred to the firm for collection on December 5, 2016. The firm mailed three notices to Mr. on December 13, 2016, January 19 and February 28, 2017.
Mr. contacted the firm on March 16, 2017 and stated that he was working on resolving this with the client directly. He stated he would send in a dispute for the toll. We received a dispute letter from Mr. on March 23, 2017 which included FasTrak information but did not include documentation that covered the toll date. This documentation was reviewed by OCTA and deemed invalid. The firm mailed a reply letter to Mr. on August 22, 2017 requesting proper documentation to validate his FasTrak account – a billing statement covering the month of the toll (August 2016). If Mr. will provide this documentation, we can have the account reviewed again by OCTA.
As of the date of the letter, the amount of $109.00 remains due and owing.