Linebarger Goggan Blair & Sampson Reviews (%countItem)
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Linebarger Goggan Blair & Sampson Rating
Address: 2700 Via Fortuna Ste 500, Austin, Texas, United States, 78746-7998
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+1 (512) 634-3789 +1 (956) 725-4594 +1 (903) 874-5007 +1 (361) 578-6144 +1 (210) 225-6410 +1 (361) 664-5050 +1 (254) 756-6606 +1 (361) 888-4405 +1 (432) 333-7012 +1 (936) 639-5059 +1 (936) 327-6882 |
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The firm listed is attempting to have me pay a fine for unpaid tolls they alledge were imposed upon me for having traveled in the Riverside County Section of the 91 Express lanes.
I have never been in Riverside County, or southern California. The license plate number they list in the bill is not the license plate number for my car. They have the wrong person. They are going to ruin my credit rating. This is their mistake, and has nothing to do with me. I want them to stop.
Product_Or_Service: None
Order_Number: None
Account_Number: None
I am responding to the consumer complaint filed with your office by ***. Mr.’s complaint regards amounts owed to our client, the 91 Express Lanes, owned by both the Orange County Transportation Authority (OCTA) and the Riverside County Transportation Commission (RCTC), located in the Los Angeles, California area.
Between October 25, 2017 and January 16, 2018, a vehicle with California plates ***, registered to *** incurred three tolls on the 91 Express Lanes. Two notices were mailed to Mr. for each of the violations to the registered address for the plate – ***.
When no response was received to the notices, the account was referred to the firm for collection on February 12, 2018. The firm mailed one notice on this account and received returned mail.
Upon receipt of this complaint, we reviewed this account with OCTA/RCTC. Our client was unable to verify the license plate and the description of the vehicle did not match the vehicle in the photo. As such, these violations have been dismissed and there is no further amount due.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.
Complaint: ***
I am rejecting this response because:
I appreciate the fact that the business has finally taken the necessary effort to realize that this charge was misdirected; however, they have caused my credit score to drop with each of the credit rating agencies, and have made no effort to correct this. That is costing me dearly, since I am currently in the final stages of closing on the purchase of a home.
Please ask them to write to each of the three credit rating agencies to correct this matter.
Regards
Linebarger Goggan Blair & Sampson, LLP does not report to any credit agencies on behalf of its clients. Our client on this account also does not report to any credit agencies. There was no negative reporting to the any credit agencies from either our law firm or our client. We hope that this resolves the complainant’s credit score concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I received a notice to pay Linebarger, Goggan Blair and Simpson a total of $52.75 for polls dating back to Winter of 2016. I’ve since been to two duty stations and deploy to Korea today in fact, for nine months. When I called LGBS to inquire about the past due fees, the representative informed me this was the first notice they’d sent since 2016. I asked why such a delay and she informed me that she can’t control the timing of the notices because they’re automatically generated. Needless to say, I was (am) a little caught off guard by the collection effort, especially considering the amount of time that that passed since I’ve driven through a tunnel in Norfolk.
Mr. states on the complaint that he did not receive notification of unpaid tolls due to being deployed overseas and request for any added fees to be waived. We submitted the account for review by ERT. Based on the information provided and a review of the account, ERT offered to settle the balance for the original toll rate amount of $7.75. An attempt was made to contact Mr. to discuss a resolution and a message was left with his spouse.
This firm is a total fraud, and grossly unprofessional. I didn't have a physical toll tag due to a new car, but I had updated my license plate with the toll tag company, to ensure I could continue to use toll roads while waiting for my new tag. When I traveled to Houston, it showed up as a violation. After one invoice, it immediately went to collections. The original toll was less than $10, yet the fee Linebarger was asking was over $100. After responding to the firm with the documentation that I was covered with my account for the toll tag, a check for the toll, and full documentation of my account, they denied they had received the information (even though I sent it certified), and refused to speak with me (they hung up on me one of the times I called), and demanded that I pay immediately or they would call the cops. It was absurd. I have never dealt with a more sleazy organization.
This company, Linebarger Goggan Blair and Simpson sent me a collection notice for $421.05 that is due to Northwest Parkway , license plate # ***. There is no supporting documents to substantiate this amount of money and the license plate is not for any of my vehicles. I also have two accounts with Northwest parkway that are in good standing nor has Northwest Parkway contacted me about a balance due.
I am responding to the consumer complaint filed with your office by ***. Mr.’s complaint regards an account for unpaid tolls and fees owed to our client, the Northwest Parkway (NWP).
Between September 8 and October 29, 2017, NWP recorded fourteen tolls incurred by a vehicle with temporary Colorado license plate *** registered to ***. This temporary license plate was issued to a 2017 GMC Yukon purchased by Mr.. On December 2, 2017, NWP mailed Mr. a statement for $44.85; the amount of the tolls incurred. On January 2, 2018, NWP mailed a second notice to Mr. for $45.50; which included an additional $0.65 mail fee. On February 2, 2018, NWP mailed Mr. a Late Bill for $85.40; which included a $2.50 Late Fee for each of the older tolls, one additional tolls and a $0.65 mail fee. A Past Due Notice was mailed on March 2, 2018 for $401.05; which replaced each late fee with a $25.00 Past Due Fee. All notices were mailed to the registered address for this plate – 13456 Via Varra, Broomfield, CO 80020.
When no response was received to these notices, the account was referred to the firm for collection on April 2, 2018. The firm mailed one notice on April 9, 2018 for $421.05; which included a $20.00 collection fee. The firm received returned mail on this notice and located a possible better address of *** on August 28, 2018. The firm mailed a second notice to Mr. on September 24, 2018; again for $421.05.
Mr. contacted the firm on October 8, 2018 and was advised of the charges. Mr. stated that he had not received any notice. The agent advised that the charges were still valid, but offered an 80% waiver of each of the Past Due Fees to settle the account in full (a reduction of $280.00). Mr. accepted the offer and paid the balance of $141.05 in full.
Upon receipt of this complaint, we reviewed this account with NWP. Their notes confirmed that all notices were properly mailed to Mr. at the registered address. As Mr. has paid the settlement amount in full, there is no further amount due on the account.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.
*** Tell us why here...
316 complaints already filed - complaining of the badgering of this law office - and still the Revdex.com gives this group of lawyers a high rating... Sure says a lot for the Revdex.com...
Linebarger Goggan Blair & Sampson, LLP have been calling day and night for month after month after month after month..... Contrary to their verbal assurances, they never remove our phone number from their robo-call machine
This company represents the Riverside County Transportation Commission. Unknown to me, I traveled out of state in CA in November and incurred a $3.95 toll. I was never notified of this toll. My license plate is a WA plate so they must have sent it to the address there. Then I hear from this firm. The person I spoke to was rude, crude, and ignorant. I am since dealing with the County to get this removed from them. They must have run a credit report on me to get current address info which is a misdemeanor without my permission. These people are the lowest order of life and need to be shut down.
I am responding to the consumer complaint filed with your office by ***. Mr.’ complaint regards amounts owed to our client, the 91 Express Lanes, owned by the Riverside County Transportation Commission (RCTC), located in the Los Angeles, California area.
On November 18, 2017, a vehicle with Washington plates ***, registered to *** incurred one toll on the 91 Express Lanes. Two notices were mailed to Mr. for the toll usage to the registered address for the plate – ***.
When no response was received to the notices, the account was referred to the firm for collection on May 7, 2018. The firm mailed one notice to Mr. at the above address and received returned mail on May 23, 2018. A possible new address of *** was located and an additional notice was mailed on September 5, 2018; for $103.95. Contrary to Mr.’s assertion, the firm did not run his credit report.
Mr. contacted the firm on September 19, 2018 concerning this account and was advised of the charges. Mr. stated he never received notice of the charges. The agent advised that when Mr. used the toll road, RCTC took a photo of his license plate and mailed notices, as required, to the registered address for that plate – the above address in Bellevue, WA. At no time was the agent rude to Mr.. Mr. continued to argue the fact that he did not receive notice because he was now residing in California and would not pay. He stated he would call RCTC and disconnected the call.
Upon receipt of this complaint, we reviewed the account with RCTC. Their records indicate that the notices were mailed as prescribed and that the amount of $103.95 remains due and owing.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.
I am being charged for parking violations in Denver, CO. I live in Oregon and have never been to Colorado . Tried calling the office of attorneys only to be told that I have to prove that I do not own this vehicle. Oregon has no record of the plate number referenced- obviously not mine. And they only have access to Oregon records. Colorado DMV cannot give me information on a vehicle that is not mine-but an attorneys office can google the actual name of the car owner and try to pin it on someone with a similar name???. How am I supposed to prove something like this?! Attorneys??? How is it legal to put a person's debts on someone not related?
This law firm is calling my parents home # repeatedly asking for a woman named ***. She does not live at my parents home and never has. I called the company branch that is located in Dublin OH and they refused to stop making calls and say they don't know anything about it. I need these calls to stop as my parents are old-this company is calling them and harrasing them.
We are in receipt of the complaint from ***. This is the first inquiry we received relating to the matter. Within minutes of receiving the communication from her, our law firm took steps to place the number on the Do Not Call list
in our system. We believe we have taken every appropriate action to remedy the complaint. In the event additional information becomes available to us to further assist,we are happy to do so.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
To whom it may concern:
Please tell these people to stop calling my house. They are asking for a ***. I already told them they are calling the wrong house, but they keep calling. Please help. Thank you
We have noted in our collection system that the phone number we have associated with Mr. *** is incorrect. We have placed Ms.’s phone number on our do not call list. She should not be receiving any further telephone messages from us.
see Attached document
Please see the attached response and photos. We appreciate Mr.s efforts to resolve his account.
Please see the attached response and photos. We appreciate Mr.s efforts to resolve his account.
If I could less than 1 star I would. These people are scammers. They debt tagged me with a debt owed to the city and have harassed me ever since. The next time I hear from this firm full of lazy (No due diligence here...just make a list of people with the same name and harass them until someone pays up. How is that legal and why do they have an A+ rating. These people are s
s.
Mr. Mitchell,
If we contacted it, it was mostly from a skip trace that matched most of your information to the individual who legitimately owes a debt to one of our clients. You should call the phone number and have the account information available, so that one of our customer service representatives can flag the account as being sent to the wrong individual so that we can discontinue reaching out to you for a debt that is not yours. If you take no action to correct this information, there is no way for our collection unit to know they are reaching out to the wrong person.
LGBS debt tagged me back in 2015. I found out that the debt was for an unpaid citation for a property in Houston on Oakmont St. I told them I have never owned this property and asked them to remove me from their list. They said they could not. I asked who decided it was me and they told me to call the City of Houston who in turn bounced me around from office to office until I was finally sent to the city tax assessor six hours later. I asked them who decided it was me and they told me LGBS. So I call them and requested to speak to the person who made the decision I was the correct person. This gentlemen told me they just send out mass mailing to people in my area with the same name and to write "no such person" on the next round of harassing and threatening letters. I did just what he said and it did not work. Since 2015 LGBS called my brother last June to ask about my properties, came to my house on a Sunday afternoon in 2017, and sent me well over twenty threatening letters. I called and sent a letter demanding them to prove my debt or leave me alone back in 2017. I have continued to receive letters from LGBS through July of 2018 so I filed complaints against them with the Revdex.com and Consumer Protection Agency; and, I called LGBS to inform them and to let them know I would send another letter to prove the debt or stop contacting me or anyone I know regarding the debt. The lady I spoke to at LGBS was rude, unprofessional, and unapologetic for harassing me and wasting hours and hours of my time. She did send me a letter full excuses and denials to cover themselves. She also stated she never received my second certified letter, but that she knew I wanted them to leave me and anyone I knew alone regarding this debt. This firm is made up of lazy and incompetent people who refuse to do their homework or take timely and appropriate action to correct THEIR mistakes. The Revdex.com needs to downgrade the A+ rating. These are just s
g collection agents who work under the guise of being with the City of Houston
Called office on 8/18/18 to inform them my payment would be 3 days late.. rep was VERY RUDE. ASKED IF I KNEW THEY DONT DEFER PAYMENTS ,ETC. AND I WOULD BE IN DEFAULT. I TOLD HIM NO. TRIED TO EXPLAIN I WAS LATE ONLY 1 OTHER TIME BY 2-3 DAYS AND HE DID Not WANT TO HEAR THIS. VERY VERY RUDE. Said I need to pay on time!
Please see the attached.
This company sent me a letter for garnishment on an old tax debt that was paid. I have submitted a complaint with the CFPB on 8/8 and weighing my legal options. As many complaints and scary internet stories about this company it is amazing they have a A+ rating seeing all the complaints.
I am the Managing Partner of the office handling the complainant's account, and have investigated her allegations. Our system maintains detailed records on all of our activities, and after reviewing these records as well as our client's system notes, my research does not substantiate her claims or her recent actions. After the complainant's account was placed with us by the Kansas Department of Revenue, we initiated garnishment proceedings on June 19, 2018. The Department of Revenue also applied an offset against the complainant's obligation on June 22, 2018, resulting in a lesser amount outstanding. However, it's important to note a balance was still outstanding. And this is where the allegations become problematic; while the complainant alleges in her complaint we were pursuing her though she had a zero balance, she made a payment online yesterday (August 8), then contacted the Department of Revenue today (August 9), learned that she still had an outstanding balance and agreed to pay same. Her allegations just don't make sense.
As her outstanding balance is so small and she has advised KDOR it will be paid shortly, we have already started the process of dismissing the garnishment in place. Other than that, there is really nothing else we can do. We handled this account properly. As to the complainant's opinion on our A+ rating, we will let the facts of this case serve as our response.
Complaint: ***
I am rejecting this response because:
Regards,
***
I appreciate the prompt response from this company, but you have to love lawyers. They have a way of talking around the truth. Yes, I did speak to Kansas Department of Revenue. They did state I owed a very very very small balance due. $350 plus this collections/lawfirm fee of making the total 460.24. I get it. I paid it right away when notified. Then today 8/10 I got a copy of the actual garnishment order that was sent to my employer.... for $2039.12. I called *** at Linebarger my account rep, who stated the garnishment was released and any checks they get will be returned to the issuer. I said okay, if that is true. I would like documentation. I am very scared from what I been reading over the internet about this company. I question why this was not validated as to the correct outstanding amount prior to me receiving this information. I understand the State of Kansas is in dire straights and needs every penny of taxes paid right away.
My thought is this company set out to get a judgement for state taxes against me on 6/19, but did not serve my company until 7/26. My company then notified me on 8/10. The lawyer's own admission states my taxes were offset on 6/20 or 6/22. How come this lawfirm did not know this and update their system? I expected the balance to take care of with my state tax return, which I was not correct. If I were perspective client of this lawfirm I would work with another company that validates information. A Revdex.com rating is something this company needs to work a little harder to obtain.
Then I think the other people complaining about this company. Is this what they are talking about. Items paid, but they are still being collected on?????
I'm not sure why the complainant made her comment about lawyers and the truth. The fact is that this complainant alleged in her original complaint that we were pursuing her for a debt that wasn't owed, yet after her complaint was filed she then made payments to the client to resolve an outstanding balance. It is also a fact that we have dismissed the garnishment that was in place, and we will send the complainant a time stamped copy of the release when we receive same from the Clerk of Court.
I received a collections notice from LGBS regarding an unpaid toll from the Elizabeth River Tunnel System in Virginia. I paid this toll using their invoice on 6 July 2018. As of 16 July 2018, the Virginia DMV has still not received the payment from LGBS. Because they haven't received payment from LGBS, they have not removed a block off my registration. I contacted LGBS via telephone, in which I was told frist that I was wrong and LGBS doesn't deal with toll collections, then after I told them they didn't know what they were talking about and to check it out, they transferred me to another office. The individual I was transferred to said that LGBS has nothing to do with the payment collection and only sends out the collection letters. The individual on the phone said I would need to contact the Virginia DMV in order to discuss this, and that they had nothing else to do with it. I contacted the Virginia DMV, who then told me that LGBS receives the payments, then sends the payments to Virginia DMV. They have not received any payments from LGBS regarding my account, and said the registration block would be removed 1-2 business days after receiving payment from LGBS. Every day LGBS delays sending my payment to Virginia DMV, is another day I cannot drive my primary vehicle to work.
I am responding to the consumer complaint filed with your office by ***. Mr.’s complaint regards an account for tolls and fees owed to our client, the Elizabeth River Tunnels (ERT).
Mr. states on the complaint that the balance in collection has been paid in full and he has been unable to obtain a release on the hold placed on his vehicle registration. We reviewed the account and confirmed that Mr. paid the balance in collections on July 8, 2018, but at the time he contacted ERT, their records were not updated. The registration hold on the vehicle has since been removed.
Mr. also said on the complaint he contacted the Firm and was informed that we do not handle DMV hold releases and to contact Virginia DMV. We reviewed the call and the determined that the agent did not refer Mr. to the Virginia DMV. While the agent was technically correct that ERT sends the request to the DMV to remove the hold, the agent should have let Mr. know that we would address the release of the hold with ERT immediately. We did discuss the issue with the client and the hold was removed. We apologize for any inconvenience this may have caused.
We attempted to contact Mr. to inform him of the release of the hold on the registration and left a voicemail.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12968206, and find that this resolution is satisfactory to me.
Regards
I am amazed that this place is still in business. After receiving a collections notice at my old address of a bill I did not know existed (the actual bills were never received). I called them to find out what I needed to do to dispute it. The rep I talked to was very rude which in return just angered me. They apparently never seem to have a supervisor available to talk. But eventually did when they realized I would not be getting off the line to wait for a call back. So to dispute a charge I just write a letter and mail it in.... There is no form to fill out, just a simple letter pleading my case. WOW! Okay, well if I mail this letter in I will need to be signed for so I can have proof you received it. They could not guarantee that someone will be able to sign for it.... I also ask them if I can go back through to the original company to work with them and pay the bill because I was not going to pay all the extra fees. Of course they say no and that they will notate my refusal to pay. I didn't refuse to pay I just never received a bill so will not do all the other fees. After arguing with these people for trying to switch my words on my I contacted the original company. Guess what! They removed most of the fees and I paid my bill. Did not go through this horrible place at all. Extremely unprofessional. I was lucky but I am deeply sorry for anyone else that has to go through them. The fact that they didn't have a form to fill out a dispute was amazing to me. Every professional company has one. Even the company I worked for as a bill collector had one!
Ms. B,
It may be that you never received the original bills due to a failure to provide a forwarding address to the public entity that you owed money to. Our skip-tracing vendors found your last known address and we then mailed a notice to you.
With respect to the unprofessional treatment you claim to have received, all of our phone conversations are recorded, and we will gladly review your conversation to determine if the collector was rude, inappropriate and requires more training or disciplinary action. However, we will need more than just your name to do that.
We do not have online forms; however, every letter from a debtor is date and time stamped, scanned and logged in our system. So it may be that the individual you spoke with requires more training on our processes so that they can correctly inform you that anything you send to us is fully documented. Please go ahead and send us a letter disputing the amount we are attempting to collect on behalf of one of our government clients. We will be glad to investigate it for you and will notify you of the results.
This company represents a state tollway agency. Two toll violations were incurred on a car registered to my husband in January of 2018 (the family member who took the car did not realize it did not have a transponder.) We paid that violation timely but were hit with penalties anyway. When we appealed, the agency put us in collections with Linebarger Goggan rather than review our appeal.
I contacted Linebarger Goggan etal on April 3rd, 2018 and mailed them a copy of my paper trail including a cancelled check copy for the original amt due, cashed by their client. They received my packet on April 12th per registered mail receipt. On May 22nd they simply mailed me a collections notice. I phoned them on June 5th, 2018 and spoke with *** who acknowledged receipt of my appeal and told me he would ask to have the review expedited. On June 28th they mailed a second collections notice, this time suggesting the possibility of legal action. I have now paid this after talking it over with my husband due to our relative powerlessness in this scenario, but would like to see the $130.15 returned.
I am responding to the consumer complaint filed with your office by ***. Ms.’s complaint regards an account for unpaid tolls and fees owed to our client, the New York State Thruway Authority (NYSTA).
Ms. states on the complaint that the original balance was paid to NYSTA prior to collections and is not responsible for the current amount owed. Upon receipt of Ms.s complaint, we placed the account on hold and submitted a request for review with the client. NYSTA determined that a check payment in the amount of $40.15 was received but due to the incorrect violation payment slips that were attached, the payment was posted to the wrong violation. Once the payment is properly applied, the account will be updated and Ms. will no longer have a balance in due in collections. Ms.’s payment transaction in the amount of $130.15 has been cancelled.
Ms. also states that she attempted to dispute the balance prior to the complaint and continued to receive collection letters. After review, we confirmed that a dispute was received by our firm on 4/28/2018. The account was noted and prepared to be sent to the client for review but due to a backlog with our dispute correspondence, it had not been submitted for review. We apologize for any inconvenience this *** have caused.
We attempted to contact Ms. to inform her of the resolution and left a voicemail for call back.
Complaint: ***
I am rejecting this response because: While I believe LGBS will continue to follow through with their client, I checked my records and the new allegedly unpaid violation the Thruway is referring to was also paid timely. I am forwarding copies of all cancelled checks to LGBS now. Incidentally, all payment slips and checks were in the same envelope. I appreciate the assistance from the Revdex.com!
Regards
I had to contact this company 9 times, had to request to speak to supervisor in order for a person to take ownership of my issue regarding payments. The first 4 times calling in, they did not properly tell me what was needed in order to show proof that payments were made to the other company they were collecting for. I had to constantly call to ask what the status was and had to put my foot down with a manager to finally take ownership after 7 months of nothing being handled and nasty notices in the mail with civil penalty fees added to the balance that they stated due. This company needs to work better on customer service, train better to resolve the issues and to know what is truly needed to verify that payments were made. This would of been handled on the first call if they were trained properly and to follow up that they have been paid. balance clear and situation handled. but they don't do any of that.
My wife was in Denver visiting our daughter. We moved our daughter to Denver from KC due to a severe domestic violence situation in which she almost lost her life. My disabled wife was driving our daughter's car while her car was in the shop. She entered a parking facility with signage stating it was "Daily Parking", she parked, she paid $12.00, took her receipt. placed it on the dashboard and went about her business. She did not see any parking for those with handicap placards and there was no signage to indicate that she was parking someplace she should not be.
The receipt that was placed on the dashboard shows that she paid $12.00 and the receipt states "Rate Daily" "Pmt type Cash".
When she can back to the car there was a receipt looking paper under the windshield wiper stating that she had parked in a monthly parking facility and an additional $62.00 is owed. She thought it was a scam and no further attention was given to it, we do have the "ticket".
Today a demand letter arrived by mail from an alleged attorney, Linebarger Goggan Blair and Sampson, LLP, it almost went in to the garbage can as it looks like junk mail. They are demanding payment for one SP Plus Corporation, it is odd that they never sent a bill. My wife called the Denver PD today and was told that there are a lot of scams concerning parking and to be careful. Our daughter is going to the area tomorrow to take a photo of the signage.
I still believe that this is a scam even though the collection "lawyer" phone bank stated that they have pictures. This is very creepy too. Our daughter has a lifetime protection order due to the abuse case and we find it very disturbing that random people are walking around handling her property and taking photos of her property without permission. The court has been notified of a possible breach of her security and if needed we will get the lawyer involved as the safety of our daughter is our main priority.
Please see the attached. The client has recalled the account and all photographs have been destroyed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me on the condition that SP Plus, the company that sent this to collections, closes the case and provides us with a letter or email on letterhead indicating that this matter is closed.
Regards
Back in 2008 my husband has lost is government job in Arizona and we have moved to the state of Kentucky. And we have filed our taxes in 2009 and we have owed the state of AZ over $270. In 2010 taxes we have filed our taxes and the state of AZ have filed paper work to take our KY state taxes saying we our them monies for our 2009 taxes. Now we are in 2018 we received a letter from Linebarger, Goggan, Blair and Sampson, LLP have been calling us constantly and harassing us to pay the the taxes we owe the amount ten times the amount from ten years ago. We have called AZ DES and we have proof that we owe them NOTHING. I mean NOTHING. This law firm still will not take the proof that we owe the AZ DES nothing and they are still demanding the payment. We think this law firm is a scam and will not leave us alone. We have the AZ DES involved now and even asked them how they received this or obtained this information. Even they do not know how they gotten this.
We have researched the allegations made in this complaint and can confirm this obligation is indeed still owed to the Arizona Department of Revenue. On May 14, 2018 (not May 9 as stated by complainant), we spoke to the complainant, described what the obligation was, and provided a number to the Arizona Department of Revenue. The complainant did indeed call the Department of Revenue, where they were again advised the obligation was the result of an audit for the 2008 tax year (performed in 2013). The Department of Revenue then sent a letter with this information to the debtor on May 14, noting in the letter they could call the Department of Revenue with any questions.
The complainant did talk with our legal aide on June 26 and June 27, where she again explained the nature of the obligation and advised they could call the Department of Revenue with questions. Instead, according to the complainant, they contacted the Arizona DES, which has no relation to the issue in hand. This obligation is not owed to the Arizona DES, it is owed to the Arizona Department of Revenue.
Today we have sent the complainant another statement of account prepared by the Arizona Department of Revenue and forwarded to our attention. The complainant is, again, welcome to call the Arizona Department of Revenue to 1) confirm that we are not a “scam”, and 2) the obligation is still owed.
Complaint: ***
I am rejecting this response because: I do not owe this bill. We have paid this bill on our 2009 Taxes. This proves we do not owe this bill.
Regards
We stand by our first response: The complainant is welcome to call the Arizona Department of Revenue to 1) confirm that we are not a “scam”, and 2) the obligation is still owed. We are not attempting collection for DES.