Linebarger Goggan Blair & Sampson Reviews (%countItem)
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Linebarger Goggan Blair & Sampson Rating
Address: 2700 Via Fortuna Ste 500, Austin, Texas, United States, 78746-7998
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+1 (512) 634-3789 +1 (956) 725-4594 +1 (903) 874-5007 +1 (361) 578-6144 +1 (210) 225-6410 +1 (361) 664-5050 +1 (254) 756-6606 +1 (361) 888-4405 +1 (432) 333-7012 +1 (936) 639-5059 +1 (936) 327-6882 |
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Ive started receiving multiple calls from this company through out the day. They claim there a law firm and that there going to file some legal action against
me for unknown reasons. They contacted by brother in another city making threats about taking me to court for something not yet explained to me. I do not even know how they were able to find and contact my brother, They also found a way to contact my sister in another state and again made threatening coments to here about me being in some time of legal jepardy
ive returned their calls twice but never talked to a live person andf I consider them calling me multiple times throughout the day to be a form of harrassment. I am a 100% service connected disabled veteran and do not need this added harrassment to my health. If this compoany feels that they have some business with me they should be sending me a letter and not making harrassing calls all day long.
Mr.,
We would like to assist you, but are unable to do so with the limited information you have provided. Please send us the details of the correspondence to help us identify the client that is seeking payment on an account, the address for our law office and any other pertinent descriptions (date of offense, debt type, etc.) to help us locate your account in our system.
What the heck? Why does this company have an A+ rating? This makes the company look even more suspicious. My complaint is against the office in El Paso, Texas. I got a letter, that I find threatening, regarding an unpaid parking ticket from 12 years ago. Give me a break! As others here have mentioned, their employees are rude and unprofessional. They must all get together and advise one another to be rude and disrespectful to anyone calling about tickets. I have never used parking meters before in my life. They don't have proof of me owning the car, which they only describe as a Ford. This is clearly a scam. Please give them an "F" rating.
A few years ago I had fallen behind on some state income taxes. Over the period of several years I made multiple attempts to contact my so called case worker. It would constantly go to voice mail or I would be told he was not in. Sometimes I was calling as much as twice a day. Finally after months of trying I got someone to set up a payment arrangement with me. I mailed my payment in plenty of time. But because it was a four day holiday weekend they married me as late and arrangement null and void. We then went back to me calling for months and no reply so eventually I gave up. Now they are saying I owe them thousands in interest. This company is a scan of the highest order. I have read thousands that have a similar experience. Even in my own family. They should not be allowed to do business. They purposely put you off so they can rack up interest. Simply disgraceful the state of Oklahoma would do business with them.
False collection for traffic tickets paid 15 yrs ago.
The above-referenced complaint transmitted on May 3, 2017 has been researched and our response is as follows:
Our firm has a contract with the County of *** Justices of the Peace, *** County, Texas, to collect delinquent fees and fines assessed by those courts. *** is not a customer of our firm but is the Defendant in Cause Numbers ***A in the Justice ofthe Peace Court, Precinct 3, Place 1 of *** County, Texas. The letter received by *** was on behalf of the *** County Court named above not the City of ***, Texas. We have confirmed with our client that no appearance, plea, or payment arrangement with the Court has been made. A balance of $838.80 is still outstanding for fines and fees associated with the above stated matters.
*** should contact the Court directly if there is a dispute as to the charges. *** can contact our office to make payment arrangement, so that the charges can be dismissed. Collection efforts will continue until the matter is resolved by payment or court order.
For the past month or two I have received robo-calls from this business (not a live person) several times a week, directed to someone who has never been a part of my household. He may have had my telephone number in the past, I have no idea. I have had this telephone number for four years and am in the telephone directory. I was outraged to be getting these calls with no way to stop them but to call the firm, wait online to speak to a live person and complain. Finally, I did so. I explained the situation and the firm employee had the nerve to tell ME I shouldn't be irritated. What's worse is the phone calls have continued.
This is a flagrant abuse of business power at the expense of the public. Even worse that this is a law firm that should certainly know better.
I am responding to the consumer complaint filed with your office by ***.
*** states on the complaint that the Firm is continually attempting to contact a person that is not associated with her phone number. We located and removed ***’s phone number from the account. We also submitted a request to place ***’s phone number on the Do-Not-Call list.
*** also stated that a representative was informed that we had the wrong phone number and requested for it to be removed from our system. We reviewed the recording and *** did indeed inform the representative that we had the wrong number. The representative failed to have the phone number removed at that time.
I am rejecting this response because: I have continued to receive calls, up to and including YESTERDAY at noon. I also see no apology for their failure to ascertain a correct phone number. When a phone number is LISTED, as mine is, it is possible to check in whose name it is registered. A firm that engages in repeated, intrusive robo-calling has the responsibility to verify their information. These are lawyers, for heaven's sake. I think their rating should reflect their bad business practices.
On the morning of May 8, 2018, there was a phone call placed on *** phone number, prior to receiving the complaint filed by ***. The number was removed from the account and also placed on the Do-Not-Call list that afternoon. The Firm has made no other attempts on *** phone number since.
I am rejecting this response because:
There was no explanation for 1) failing to check to make sure the person they were trying to reach was at the number they called, even though the number is listed in my name and was easy to check, 2) after requiring me to call their firm and wait on hold to speak to a live person to complain about these robocalls and convey to their representative that they were calling the wrong number, the STILL did not stop calling, and 3) failing to apologize for bad business practices and to me personally for my time and aggravation on account of them.
I expect an apology or a downgrade in their rating. There is no way a firm should be allowed to conduct business this way and retain an A+rating.
My wife and I sold our car in June 2014. The owners of the car continued to drive around with our old plates and incur parking and toll road debts. We cancelled the plates. The lawfirm has continued to harass us despite us explaining that we have sold the car and called the plates. under the FCDPA, we are being harassed for a debt that does not belong to us.
I am responding to the consumer complaint filed with your office by ***. ***’s complaint regards an account in the name of *** for unpaid tolls and fees owed to our client, the Northwest Parkway (NWP). Between September 16 and 21, 2015, NWP recorded five tolls incurred by a vehicle with Colorado license plate *** registered to ***. NWP mailed *** three notices on October 7, November 7 and December 7, 2015. A Past Due Notice was mailed on January 7, 2016 for $137.65, which included a $25.00 Past Due Fee for each outstanding toll. The notices were mailed to the registered address – ***.When no response was received to these notices, the account was referred to the firm for collection on February 8, 2016. The firm mailed two notices on February 11 and March 24, 2016 for $157.65, which included a $20.00 collection fee. *** contacted the firm on May 24, 2017 and was advised of the charges. He stated that he and *** had sold the vehicle prior to the tolls. The agent asked that he provide proof of sale, but *** stated that was our job to research.Mr. *** contacted the firm again on April 9, 2018 and spoke with an agent who provided details of the toll usage. *** again stated the vehicle was sold and that he had already provided proof. The agent advised that the firm had not received any documentation and would need a copy of that proof of sale to review his dispute. The firm received dispute correspondence on April 20, 2018 showing the vehicle sold. This documentation was reviewed by NWP and the account was recalled from our office. NWP dismissed the toll charges from ***’ name and have redirected those to the buyer of the vehicle.Upon receipt of this complaint, we confirmed with NWP that the account was closed. As this has been resolved, there is nothing further due from *** or *** on this account.Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I contacted this company upon receiving an invoice for an unpaid toll for a total of $13.90 dated on 4/10/2018. The representative that answered the call around 7:35pm advised me that the amount owed was $51 and some change not $13.90 as stated on the letter. When I requested more information regarding this invoice, he said that was the amount showing in the system and suggested I provided proof I did not owe this bill. I told him I was a *** customer for years, I don't feel I owe anyone anything and if so, how come i'm just now finding out about this, I also asked how did I go about obtaining further information regarding this invoice for further review, such as online account of I if could have the invoice emailed. In a very rude manner he said that he requested the invoice to be mailed (wrong mailing address in the system) and that's all he could do, that it was not his job to provide guidance on how to pay this invoice. When I felt he couldn't help me or guide me in the right direction , I requested to know his name and he hung up.
I am responding to the consumer complaint filed with your office by ***. ***’s complaint regards an account for unpaid tolls and fees owed to our client, the Florida Turnpike Enterprise (FTE).
*** states on the complaint that she had not received any notices and was not aware of the balance currently in collections. From October 24 through November 2, 2014, a vehicle with Florida license plate ***, registered to ***, incurred 9 tolls on the Florida’s Turnpike. On November 21, 2017, FTE mailed an invoice that included the amount of $36.95; the amount of the tolls incurred and an administrative charge of $2.50. On December 29, 2014, FTE mailed an invoice that included the previous invoice amount of $36.95 and new tolls incurred on the Florida’s Turnpike. Both invoices were mailed to the registered address of the vehicle – ***.
When no response was received to the invoices, the account was referred to the Firm for collection on February 2, 2015 where an additional collection fee of $14.23 was added. The Firm had not mailed *** a collection notice since receiving the account for collection. The balance of $51.18 remains due.
*** also says that a recent invoice received on 4/10/2018 stated the total balance due is only $13.90 and when she called in to discuss the account, the agent was rude. We submitted the account to FTE for review and it was determined that the amount of $13.90 stemmed from recent toll activity not in collections that has since been resolved with FTE. We also reviewed the recording and determined that the agent was not rude throughout the call and made all attempts to answer ***’s questions that pertained to the balance in collections. However, as *** had additional questions, the agent did end the call prematurely but with courtesy.
We attempted to contact *** to discuss her claim of an active *** account and left a voicemail for a call back.
The information provided by this company is partially Inaccurate. First of all, I have paid all Toll notices upon receiving them in the mail. This year alone I paid the following *** Invoices:
Mar 21, 2018
*** card transaction-$4.00
***Debit card transaction-$2.50
Just when I thought I was done, I get another invoice *** for $13.90 detailed invoice attached on this message. Never on the previous invoice I received it stated I owed over $50 on toll violations from 2012 and 2014, the invoice was only for $4.00 and $2.50 which I paid in full. Upon making several unsuccessful attempts to pay this invoice online, the website directed me to contact this Company which I later found out it was an attorney's office. I called in attempt to make a payment in good faith, this is where the representative stated that I owed over $50 and not $13.90 as invoiced. Not only was the representative condescending, short, upbrought and rude but he also questioned what I was saying by asking " How did I not know I owed this amount and that I had to show proof I didn't know about it" in the most arrogant way possible. When I sought for help I got an attitude instead, he stated it was not his job to tell me how I could pay this invoice and was in a rush to get off the phone. As stated before, I have asked the representative to provide me with #1 his name, and #2 for details on the mentioned invoice so I could take care of it right away but he refused. He said that he had requested a copy to be mailed instead. I asked him to confirm my mailing address and the one in the system was wrong to begin with. The fact I'm getting invoices from 2010, 1012 and 2014 violations periodically and that he had the wrong address and the right one beats me. I hope this company records all calls for training and quality purposes and if they do, I strongly suggest they review the call so they can find out the type of poor staff they have representing them.
At of this day I have not been able to pay the invoice for $13.90 because the website won't take it and the representative refused to take the payment over the phone, and I have not received the alleged invoice for $50 in the mail after I have requested him to update my information in their system. I will not be responsible for accrued late charges or any additional fees resulted from these two invoices because I didn't have any knowledge off and/ or proof of.
After this incident happened, I made sure to log in my *** account to find out what was going on and I noticed that the 1 transponder registered to my car had been inactivated I have yet up until this date find out when or how this happened. My transponder was reactivated and replenished immediately to prevent this issue from happening again. If this company wants payment for the $13.90, they will have to contact me. Which they never did. I never received a call or voicemail as mentioned by this person.
I;m willing to settle this but I need proof and I need a way of making a payment either via phone or website as I do not possess a checking account to mail with the invoice.
Looking forward to a resolution in this regard. Thank you !
Regards
We stand by our previous response. We note the following regarding the two payments referenced by ***:
· The *** payment was for *** and those tolls have no impact on the balance being collected.
· The Miami-Dade Expressway Authority (MDX) payment does not apply to FTE. MDX is an independent toll agency, not related to FTE.
As for the ***’s dealing with our staff. We did review the call and stand by our previous response regarding the tone and substance of that interaction.
The balance of $51.18 remains due and owing.
I am rejecting this response because: This company has taken 0 accountability for their actions. I have yet to receive an invoice for the alleged amount. Once the invoice is sent and received by the correct address *** I will submit for review and take actions accordingly. Until then, I refuse to go back and forth regarding this matter.
Regards
states on the response that no further action will be taken by her until the original invoices mailed by our client, FTE, are received. FTE does not provide our Firm with the original invoices. A request has been submitted to the client to have the invoices mailed directly to ***.
On May 24, 2013, I incurred a toll cost of $3.55 x 3 ($10.65) from a trip to Denver, CO on the E470 toll highway. I live in Wyoming, received a bill via USPS for this cost, and paid it. On April 10, 2018 (5 YEARS LATER) I received a “2nd Notice” on this same toll for $107.45. I did not ever receive a 1st Notice, they say a 1st Notice was sent Oct. 3, 2013. I have spent hours on the phone trying to find out what the bill is for as it does not show on the notice. I live in Wyoming and rarely travel to Denver. As stated in all of the comments before me, the staff, supervisors, and their supervisors are clearly uneducated and display an unprofessionalism and ignorance that makes it clear why this company is so inept that they see nothing wrong with sending their “1st Notice” in 2013 and the “second Notice” 5YEARS LATER in 2018. I spoke with Ms Wolfe at 1:00 on April 12, she was very rude and disrespectful. I spoke with supervisor Dominique, very hard to communicate with, rude and disrespectful. I spoke with supervisor Angela Robinson at 3:24 on April 12, and she was the worst. Why are these people representing this firm??? My experience clearly shows this firm is waiting so long between notices so they can continue to build up late charges without the consumer being aware that there is an outstanding debt. SCAM!!!! Shame on you all at this business.
Worst customer service EVER.......
I had a call with one of their representative. People working there are very unprofessional and rude. He was constantly refusing to provide me some info I wanted desperately. The WORST thing was that he dropped the call just saying Thank you and I wasn't even finished at all.
Please NEVER do any business with this firm.
I have received a notice about an unpaid toll for :
a Name that doesn't exist,
in a car I never owned,
at a place I've never been to
I've contacted *** about this.
I've also contacted Linebarger Goggin Blair and Sampson, LLP debt collectors who rudely told me to send money.
I will not do that, and would hope you can look into this and discontinue the Harassment.
Info on Notice is:
I am responding to the consumer complaint filed with your office by ***. ***’s complaint regards an account for unpaid tolls and fees owed to our client, the *** (ERT).
*** states on the complaint that he has never owned a vehicle with Pennsylvania license plate *** and had not incurred unpaid tolls and fees with ERT. We submitted the account to our client for review and it was determined that *** was billed in error. The account has been noted for recall and once completed, the balance will be zero.
*** also stated on the complaint the he contacted the Firm and the agent that handled the call was rude. We listened to the recording that took place on January 22, 2018 and determined the agent was not rude. The agent attempted to provide *** the information required to dispute the balance.
Received a notice about a month ago from this company claiming that $76 was owed for tolls on Northwest Parkway in Denver, CO. We do not live in Denver and certainly do not use toll roads there enough to owe $76. I wrote to this company and asked for an itemization of tolls figuring there must be some mistake. Instead, I find that $6 is toll fees and $70 is collection fees!! We do receive toll statements and pay them as they are received. I do not believe we ever received a statement other than what we got last month. I am happy to pay the $6, but I think the $70 is ridiculous. I did call this company and the person who answered the phone wasn't any help other than to say I could dispute this or he could take a payment but only of the $76. He would not reduce it.
I am responding to the consumer complaint filed with your office by *** complaint regards an account for unpaid tolls and fees owed to our client, the Northwest Parkway (NWP).
On August 17, 2017, NWP recorded two tolls incurred by a vehicle with Colorado license plate *** registered to *** On September 21, 2017, NWP mailed *** a statement for $4.05; the amount of the tolls incurred. On October 21, 2017, NWP mailed a second notice to *** for $4.70; which included an additional $0.65 mail fee. On November 21, 2017, NWP mailed *** a Late Bill for $10.35; which included a $2.50 Late Fee for each toll and a $0.65 mail fee. A Past Due Notice was mailed on December 21, 2017 for $56.00; which replaced the two late fees with a $25.00 Past Due Fee for each outstanding toll. The notices were mailed to the registered address and the address noted in the complaint – ***.
When no response was received to these notices, the account was referred to the firm for collection on January 22, 2018. The firm mailed two notices on January 29 and March 13, 2018 for $76.00; which included a $20.00 collection fee. The firm received a dispute requesting validation of the debt from *** on March 14, 2018. The validation letter along with copies of all notices mailed was sent to *** on March 29, 2018.
*** contacted the firm on April 6, 2018 and spoke with an agent who provided details of the toll usage. *** stated he would send an additional letter to dispute the charges on this account.
Upon receipt of this complaint, we reviewed this account with NWP. NWP was able to confirm that the notices were properly mailed to *** at the above registered address from the time of the toll. As of the date of this letter, *** has made no payment or attempt to resolve this account with NWP or the firm. As such, the balance of $76.00 remains due and owing.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.
If I didnt receive the notices, I cant pay them. I see that there are many issues with others also not receiving their bills. Im happy to pay the tolls, but these penalties are outrageous. I want them removed.
Regards
In response to ***’s statement we can only provide the following explanation.
Under Colorado state law, the responsibility is placed on the owner of a vehicle to keep the registered address of the vehicle up to date. The statutory scheme authorizing and governing the toll roads relies upon an owner’s compliance to ensure that they are able to receive notice of tollway billing. Any issues vehicle owners may have with receiving their mail at their registered address, fall outside the scope of the relationship between the parties contemplated here and are solely the responsibly of the vehicle owner.
The toll road is only required to send notices to the address the owner registered with the DMV, and the law authorizes the collection of certain late fees and penalties where an owner is billed at the registered address properly.
All notices were sent to the registered address at the time of the toll usage. If the notices were not received due to a fault of the toll road, there would be a basis for dispute. *** has not provided a valid reason for dispute as he has not shown that his car was registered to an address other than the one to which the notices were sent.
We note that the address used in ***’s complaint is the same address to which notices were sent. In order to prevent a loophole through which any tollway user could decline to pay and later claim the notices were not received, the law does not require the tollway to prove mail is received, only that it is properly sent. We have reviewed are records and can show that the notices were mailed to the registered address. We cannot speculate as to why *** did not receive these notices if the address is correct, however as a matter of law, that does not alter his liability for payment of fees associated with late payment.
As a result, we are unable to relieve *** of his responsibility to pay the fees associated with his outstanding balance.
On December 4, 2017 I received a notice in the mail about an unpaid parking ticket for one of our family vehicles and that Linebarger was attempting to collect payment on behalf of ***. We have to date not seen the ticket. The incident took place on October 11, 2017. On December 10, 2017 I attempted to contact *** via their website and to date have not received a response. On December 18, 2017 I phoned Linebarger to dispute the debt and I was told to send a letter. I sent a letter informing Linebarger that on the date in question the payment kiosk was not working in the lot and that my daughter paid $10 to an *** parking attendant to park in the lot. On January 19, 2018 I received a form letter from Linebarger with pictures of the vehicle in question. I again phoned Linebarger and was once again told I would have to send a letter. On February 1, 2018 I sent the second letter asking them to confirm that the payment kiosk was not working on the date in question. On March 19, 2018 I got another notice from Linebarger and no acknowledgement of my second letter.
Please see our attached response. This account has been recalled by our client, ***, and we have closed it in our system.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
This collection agency is by far the most unprofessional company I have ever dealt with. They claim they had sent letters to my address, however, they had the wrong address the whole time. I proceeded to tell them that they had the wrong address, and they didn't care. I also told them that USPS has been having a problem delivering my mail. They didn't care at all. After speaking to a "supervisor" who also mentioned she was the acting supervisor and not the actual one, she informed me they didn't care and I shouldn't have neglected my problem. Can't neglect a problem I don't know about. When I asked her to give me the email or phone number for the "actual" supervisor she asked why. I mentioned I wasn't happy with the rude, derogatory demeanor she gave off. She laughed at me, and said I deal with the complaints and I couldn't file one against her. She then proceeded to hang the phone up on me laughing.
Mr. H,
We require more information on what agency/government client we were attempting to collect for in order to review the recorded phone call. Please send us the account number and client name so we can locate this account and review all collection activities. If we determine that the collector acted unprofessionally, we will address that behavior. However, with respect to sending notices to the wrong address, it would seem that we have in fact reached the correct individual.
I am writing regarding threatening letters that I am receiving from this business regarding Harris County Water Control District for a property that I do not reside in or even own. This fraudulent company is issuing an invalid claim against me and I am very frustrated with their fraudulent business practices. I have no ownership of this property and request that this business cease and desist all communications immediately with me, delete my information from their database.
On behalf of Linebarger Goggan Blair &
Sampson, LLP (“Firm”), I am responding to your complaint received from *** March
21, 2018. Your complaint mentions
contacts regarding an amount owed to the Harris County Water Control District
for a property that you do not own.In researching the matter, we
identified a civil suit filed under Cause Number *** in the *** styled Harris County Water Control and Improvement District No. 74. I have attached a copy of the Plaintiff’s
Original Petition filed in that matter for your convenience. This suit was initially filed by the
law firm of *** as attorney for the Water Control and Improvement
District, and not by the Linebarger Firm.
As set forth in that Petition, the suit seeks to collect delinquent ad valorem taxes due to the Water
Control and Improvement District with respect to property located at ***.
The Petition pleads that you currently own or claim an interest in that
property.
On February 27, 2018, the Linebarger
Firm did file a Petition in Intervention into this suit. As we are required to do by the Texas Rules
of Civil Procedure, we did mail to you at your address a copy of that Petition
in Intervention. In the Petition in
Intervention we plead that our clients, who are additional taxing
jurisdictions, are also owed delinquent property taxes on this same
property. In that regard, we represent
the Harris County Emergency District 1, Harris County Emergency Services
District 25 and the Lone Star College System.
You were named in the Petition
regarding the delinquent taxes owed on *** due to an
Application for Probate of Will and Issuance of Letters Testamentary that
appears to have been filed by you under Probate Cause Number *** in the
Probate Court Number 2 of Harris County, Texas.
Attached to that Probate Application is the Purported Last Will and Testament
of ***. In Section III of
that Will, you appear to be named as the beneficiary to receive the property
situated at ***, *** which is the property on
which the delinquent taxes are owed. I
have also attached copies of the Probate Application and the Purported Will for
your convenience. Please understand that a civil
lawsuit has been filed to collect delinquent ad valorem taxes and seeking
to foreclose a tax lien on the property at ***. You may wish to consult your own attorney
with respect to this suit. In the event you need additional information, please
don't hesitate to contact me. My direct dial is ***. However, specifically with respect to the
suit pending in Harris County, you may wish to contact the attorneys who have
filed pleadings in that suit. The
Linebarger attorney involved is ***, and her direct dial is
How can your business be such a fraud and file a lawsuit against me for a property I DO NOT OWN AND WILL NOT OWN AND DON'T RESIDE IN OR WILL EVER RESIDE IN? As I have stated I do not reside or have any interest or stake in this property and requesting immediate dismissal and deletion of this information from your records. This property has nothing to do with me and I do not appreciate the fraudulent attempts on your part. What part does your business not comprehend? You scam artist are reporting fraudulent information against me and I do not appreciate it. If this is not resolved immediately I will continue pursuit on my end against your company. I have already notified other federal agencies of your shady practices. I am requesting immediate deletion of my information from your system and written notification that this has been done and there should not be any lawsuit or collection against me for anything. I AM NOT RESPONSIBLE FOR THIS AMOUNT YOU SCAMMERS ARE SAYING I OWE.
Our first response contained all the necessary information to clarify the situation for ***. He is the heir to the property, and he filed the Application for Probate with his notarized signature that shows his address, the same one he is using for this complaint. There is no chance of incorrect identification.
I have now sent this company 3 Cease and Desist letters asking them not to contact me regarding this matter. I tried to resolve this by offering a settlement in which I was denied the settlement. I offered to give payments, however that was turned down as well, they wanted the full balance or nothing. Seeing as I couldn't do that I decided to request no further communication. Last year and this year, this company took my State tax refund after they got their money they decided calling was an option again. Twice I have picked up and was hung up on. Finally when I called today I was told there was no Cease and Desist order and demanded to know why I wanted to cease communication instead of pay the balance. This company goes to far with harassment. I will continue to file complaints as long as they keep calling me after I've sent a C&D order. If I have to seek legal action , I will do that also.
I am responding to the consumer complaint filed with your office by *** (***). Ms.’s complaint regards amounts owed to our client, ***, owned by the *** (***), located in the Los Angeles, California area.
Between August 12 and August 27, 2017, a vehicle with California license plates ***, registered to Ms. *** incurred 20 tolls on the *** County portion of the ***. A total of forty notices were mailed to Ms. (2 for each toll usage) to the registered address for the plate – ***.
When no response was received to the notices, the earliest tolls were referred to the firm for collection on November 24, 2014 with the remaining tolls referred on December 1 and December 10, 2014. The firm mailed two notices to Ms. at the above address on December 1, 2014 and January 5, 2015. A dispute letter was received on January 21, 2015 and the account was reviewed. Ms.’s dispute noted that she had a FasTrak account and provided a new address. We responded to Ms. in writing on January 26, 2015 requesting that she provide her FasTrak account information for review. Ms. contacted the firm via telephone on March 19, 2015 and asked what our reply letter said. The agent confirmed that we needed the FasTrak information including a billing statement from the month of the tolls – August 2014.
On April 23, 2015, Ms. submitted information from The Toll Roads as confirmation of her ExpressAccount with their company. Per *** business rules, ExpressAccounts are not valid for travel on the ***. We responded to Ms. in writing with this information on April 29, 2015.
Ms. submitted an application for an Administrative Hearing to the firm on June 15, 2015 and this was forwarded to *** for review. The *** denied her request for fee waiver and informed Ms. directly.
Ms. contacted the firm via telephone on August 6, 2015 and was advised that we could settle the account for a reduced amount. She informed the agent she could not pay the entire settlement amount and would need to make payments through the mail.
Upon receipt of this complaint, we reviewed Ms.’s description of these events all letters and recordings of telephone calls exchanged between Ms. and the firm. Contrary to Ms.’s claim, none of her previous correspondence mailed to the firm included a request for us to cease and desist our communications with her or our efforts to collect the outstanding amounts due, nor did Ms. request a cease and desist action on any of the phone calls with the firm. Based on this complaint and her request, the firm has now marked the account to cease and desist all communication. Per ***, all notices were properly mailed with no returned mail received. Neither the firm nor *** has received payment on this violation, thus the balance of $2,203.10 remains due and owing.
Please accept the above information as our response to the complaint. We trust that this information will be sufficient to allow for resolution of the complaint. In the event additional information is desired or necessary, please let us know.
I have received two letters from this law firm threatening me with wage garnishment for an unpaid parking ticket on a Chevy in 1997 in Chicago, IL. I have never owned a Chevy, I have never been to that part of Chicago, and I have never gotten a ticket in Chicago. I called the number on the letter but cannot get through to a person, even after 10 minutes on hold. This is clearly a scam.
Complaint # ***
On Friday, 3/16/18, upon receiving a Revdex.com complaint from ***, we researched City of Chicago parking ticket # *** The ticket was issued on 2/24/1997 to ***. The original ticket was issued to a Chevrolet. *** did not own a Chevrolet. The license plate data entered for this ticket appeared to be a keypunch error.
We contacted *** to let her know our findings and that we would submit our findings to the City of Chicago. Ticket # *** was withdrawn. I have attached a copy of the dismissal to our response, in addition, we mailed her a copy, for her records.
If there are any questions, please let me know.
Thank you.
***
Director of Collections
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I received notices from from this company that I owed the Mississippi Dept of Revenue $628.06. I have never received any notice from any agency in Mississippi stating that I owe or what these may be tied too. The only information received is from the letter threatening legal action and arrest for something that I do not owe or even know about. When I called the number on the form, , I was refused information when I asked for paperwork as to what this was about and hung up on.
We are in receipt of ***’s complaint. We take all complaints seriously, and as Managing Attorney of the office involved with this account, I have personally investigated the matter.
Contrary to ***’s allegation, we NEVER threaten arrest. We sent one letter to *** dated March 8, 2018 where we advised of an obligation due to the Mississippi Department of Revenue for delinquent assessments.
Moreover, we have checked our phone records and find no call from his geographical area was made into our office on the date alleged. If *** would kindly call us (and provide enough information so that we can verify who he is before we discuss the matter with him), he will find us to be very responsive and helpful in resolving the matter.
I trust this concludes the matter, but don’t hesitate to contact me if I can be of further assistance.
I am rejecting this response because:
Any communication needed from this business needs to be done in writing due to previous call being hung up on and now being denied I contacted. If they are unwilling to provide details in writing then the issue needs to be resolved as previously stated by the business removing all contact information they have for me and acknowledge that they have removed a debt that I do not owe.
Regards
We are sending you information on the lien, as that is a public record and will provide you with a contact number for the department so you may deal directly with them. You should be receiving that information via U. S. Postal Service within the next few days.
Like others have said, this legal firm is a complete scam. The fact that the Revdex.com can give an A+ rating is laughable. I was given a violation notice (after having a toll transponder for years), called the Toll Roads they confirmed I had never gone delinquent. Even after presenting LGBS with the proper documentation THEY DID NTOHING TO RESOLVE MY CASE. I hope Karma catches up quickly to you low lives......
Mr. M,
I will be glad to look into your complaint if you can give me some further details. If you can tell me which toll road were you using and provide any identifying information on the notice your received, such as a case ID, I will be glad to investigate for you.
Alleged lawyer firm, is fraudulently saying I owe$ 100.00 for a balcones heights violation for a car I dont own and never owned.
Also according to my mom it seems that abusive language was used towards my mom 82 in an attempt to bully a fraudulent collection for a fraudulent claim.
Please see the attached file in response to *** issue. We believe this should address all his concerns.
This law office sent me a letter regarding an outstanding toll invoice from October 201with a total of $***. The bill I received was for $***, claiming $*** for collection fee, $*** for administrative fee, and $*** for others. The confusion likely occurred for the address when I traded in my vehicle around December 201*, and I moved in January 2014. However, I never once received a bill to my knowledge other than this letter from an attorney's office. I have also had an active NTTA tag for the past 15 years, so its unclear to me for why that did not transfer. *** claims that they only verify the address 1 time with the DMV prior to the initial invoice, and then it magically goes to collection. When ***'s system does not show I have a missed toll back at the time of the 'violation', and 5 years later, I get an invoice for almost 20x the amount of the 'fines', how is that fair? Firms like this Linebarger Goggan Blair are funded by these ridiculous and outrageous toll charges, and it is infuriating that there is nothing we can do to dispute it except for spend more money in an uphill fight where we have little to no leverage.
I am responding to the consumer complaint filed with your office by ***. *** complaint regards amounts owed to our client, the ***
On October 12, 2013, a vehicle with Texas plate ***, registered to ***, incurred three tolls on the Sam Houston Tollway. On October 18, 2013, *** mailed a first and final notice in the amount of $***; $*** in toll and $*** in administrative fees. The notice was mailed to the DMV registered address of the vehicle – *** did not record any mail-return.
On December 30, 2013, *** referred the account to the Firm when no response was given. On January 2, 2014, the Firm mailed a collection notice in the amount of $***; this included the amount of the tolls, the administrative fee and a collection fee of $***. On February 4, 2014, the Firm mailed a second collection notice in the amount of $***. Both notices were mailed to - ***. The firm did not record a mail-return until the second notice was mailed.
The Firm made attempts to locate a current address and mailed notices to ***. It was not until a recent address update and notice mailed on February 1 , 2018 that *** was able to contact *** and LGBS to resolve the balance due. As of March 6, 2018, *** has no remaining balance due.
The fundamental issue I have with this issue is the underlying proof of due diligence performed that matches the company's claim that "The Firm made attempts to locate a current address and mailed notices to ***." The DMV has had two other addresses in the past 5 years that I have been registered with. Neither of those addresses ever received any documentation regarding the outstanding balance. I also traded in that vehicle in December 2018 to a certified car dealership. At that point, the vehicle/license plate number would have automatically shown as a new Owner. Subsequently, the Firm could have then contacted the DMV, or requested their client acquire a new address. I obviously never received a copy of the invoices since I was not living at that location. I certainly was not intentionally avoiding the invoices. And while its a recommended practice, I'm not aware of any legal requirement to place a forwarding address on file with my landlord. I had vacated my registered address prior to the written invoice from ***. And again, without an invoice or any verification from *** within their system, how can I make a payment?
While I do not blame the Firm, nor *** directly for my 'penalty' of driving on the *** highway without an *** tag, the ~$*** in fees, which lack any transparency, are absurd for this scenario. How is it fair for someone who has $*** in outstanding bills to pay the same fees as someone who has $*** in outstanding toll bills? I understand it requires similar amounts of work. But in these circumstances, where the Firm, nor ***, 'made attempts' to reach me, it would go a long way for your Firm/*** to provide a fair amount of due diligence. If you choose not to offer me a refund for at least a portion of the overhead costs you incurred in your 'multiple attempts, you will confirm you are just a capitalistic company, that in a collusive setup with ***, preys on society's loopholes as a profit center that are one step away from a class action suit.
I will offer no rebuttal following this email, but your consideration in this matter is greatly appreciated.
Regards
We stand by our previous response. The amounts *** paid were valid and no refund will be issued.
In reference to complaint ID I find that although the response given to me by your organization is 'valid' under yours and your client's legal rights, I suggest you find a new business model or approach that doesn't involve swindling money out of honest individuals. Eventually, those models always fail. Good day to you.
Regards