Linebarger Goggan Blair & Sampson Reviews (%countItem)
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Linebarger Goggan Blair & Sampson Rating
Address: 2700 Via Fortuna Ste 500, Austin, Texas, United States, 78746-7998
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+1 (512) 634-3789 +1 (956) 725-4594 +1 (903) 874-5007 +1 (361) 578-6144 +1 (210) 225-6410 +1 (361) 664-5050 +1 (254) 756-6606 +1 (361) 888-4405 +1 (432) 333-7012 +1 (936) 639-5059 +1 (936) 327-6882 |
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I have had a collection notice sent to my home that is not addressed to me but sent blindly and list my address. It is for collection of tolls in Harris County for a license plate ***. I have owned this home for 25 years but just moved back into the house from out of the country 2 weeks ago. I called to explain that the letter is addressed to *** (Lessor) and I have not financed a car in over 15 years and also have not lived in this address until 2 weeks ago. I asked the representative to please go back to *** and remove my address from this communication. She said she could not do anything and I would need to fax a dispute. When I explained I did not have a fax and this should not be my responsibility she became very abusive and rude and said she it was my problem and she was hanging up. I have officially reported it to the firm and stated clearly this is not my outstanding bill or anyone that lives here and to remove the address from the collection notice. I will consider it harassment if it continues as I was forthcoming to call and try to assist in letting the firm know it was not being sent to the correct address. I am also confused now that I have seen close to 70 complaints on this firm that the Revdex.com of Texas gives it an A+ rating. As a former high level government official this seems very strong considering the lobbying efforts of this firm in Austin and to have a rating considering the amount of complaints and the rudeness and lack of help.
I am responding to the consumer complaint filed by ***. *** complaint regards amounts owed to our client, *** by someone other than ***.
In March and April of 2017, *** recorded several toll violations by a vehicle registered to the address of ***. *** referred the account to the firm when no response was received to their notices. The Firm sent two notices addressed, not to ***, but to *** at the *** address. As *** notes, he very recently moved back into the house after being out of the country. Most likely the vehicle was leased by a person who resided at the address while *** was away. As requested, the address has been removed from the account and no further notices will be sent to the *** address in regards to this matter.
*** also stated that the agent who handled the call was rude and did not allow him to dispute over the phone. We reviewed the recording and determined that the agent was not rude but could have handled the call better. We have reviewed the call with the agent so they will be better able to handle such a situation better in the future.
Did not receive toll bill and when I did it was already in collections ,I made several attempts to pay 2 checks where cash for a total of 535.00 . I just received a bill for 1200.00 how can I owe when I never received TOLL BY MAIL I made several attempts to contact them via mail. they cash your check and never credit your account ,these people clearly ripping people off. ACC# *** A) I did not violate any law NEVER RECEIVED TOLL BILL PERIOD
I am responding to the consumer complaint filed with your office by ***. Mr. complaint regards amounts owed to our client, the New York State Thruway Authority (NYSTA).From July 5 through July 21, 2017, a vehicle with New York license plate *** registered to *** incurred 14 tolls on the Tappan Zee Bridge. On August 12, 2017, NYSTA mailed the first notice in the amount of $70.00; the amount of the tolls incurred. On September 13, 2017, NYSTA mailed a notice in the amount of $215.00; this included the toll amount of $70.00 previously incurred, $5.00 late fee and $140.00 in new tolls incurred. On October 16, 2017, NYSTA mailed a violation notice in the amount of $1470.00; $70.00 in tolls and a fee amount of $1400.00. The notices were mailed to the DMV registered address – ***.When no response was given, the account was referred to the firm for collection on November 28, 2017. The firm mailed one notice in relation to these tolls to Mr. at the above address and received no mail return. On February 6, 2018, a payment in the amount of $195.00 was applied towards the balance in collection. We submitted the account to our client for a review and the remaining violation fees will be dismissed in conjunction with the 2018 Amnesty Program. Once updated, the balance in collection will be zero.We attempted to contact Mr. at the number provided and left a voicemail for a call back.
I am disputing the Notice of Debt that I received from Linebarger Groggan Blair & Sampson, LLP on behalf of Florida's Turnpike Enterprise (FTE) for toll charges incurred between 10/05/2017 - 10/18/2017 in the amount of $15.42 plus $8.86 in delinquency fees.
I received from Linebarger Goggan Blair & Sampson, LLP a document listing specific toll transactions and fees assessed by FTE from the invoice issued on 11/6/17. I paid this invoice 12/15/17 and submitted a copy of my bank statement to Linebarger Groggan Blair & Sampson, LLP as proof of payment on 1/23/18. Furthermore, the subsequent invoice from FTE issued on 1/16/18 shows the payment was credited to my account.
However, Linebarger Groggan Blair & Sampson, LLP is using an outdated document that was printed 1/14/18 as verification that I still owe a debt.
I called Linebarger Groggan Blair & Sampson, LLP's customer service to see how I can dispute this, but the supervisor was not helpful. The supervisor said that my proof of payment does not prove that I paid the specific tolls that were sent to collections. Yet he refused to review the specific toll transactions with me. He stated that even if I was right, there was nothing that he could do.
I would like to be able to provide documentation that this debt has been paid and to have someone at Linebarger Groggan Blair & Sampson, LLP actually review it.
I am responding to the consumer complaint filed with your office by ***. Ms.’s complaint regards an amount owed to our client, the Florida Turnpike Enterprise (FTE).
From October 5 through October 18, 2017, a vehicle with Florida license plate *** registered to Ms. incurred 11 tolls on the Florida’s Turnpike. On November 6, 2017, FTE mailed a notice in the amount of $16.83 that contained the tolls incurred to FTE; $12.92 in tolls and an administrative charge of $2.50. On December 8, 2017, FTE mailed a notice in the amount of $50.36; this contained the tolls and administrative charge previously incurred plus additional toll usages. The notices were mailed to the DMV registered address – ***.
Ms. states on the complaint that the balance in collection was paid with FTE on December 15, 2017 in the amount of $16.40. The Firm submitted the account to our client for review and FTE determined that the payment was made after the due date of December 1, 2017. This resulted in an unpaid balance due that included the tolls incurred. When no additional payments were received, the previously unpaid tolls were escalated to collections on January 17, 2018. The balance in collection of $24.28 remains due in full.
We contacted Ms. and explained after reviewing with the client, the balance remained due in full. Ms. stated that she feels she has paid what was due and will contact the client to discuss further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Hello, I received a letter by mail on Feb 5th 2018 claiming that I owed $51.26 for a civil traffic violation that was not paid in the time allowed for a automotive accident that I was in almost two years ago March 28, 2016 and saying "Return payment of $51.26 immediately if not your license will be suspended". I have never received a notice from this company before nor have I EVER received a citation during the time or after this accident. I do not know if this is an attempt at fraud since there are multiple cases online saying its a false company.
Please see attached. Thanks.
This law firm is fraudulent!! They add ridiculous fees and line the government officials wallets to keep up their charade!!
Read the CNNMoney article on this law firm. They are deceptive and fraudulent, this law firm adds fees of over 200% on toll fees that originally were never sent out! Be very careful of this firm!
http://***politics/index.html
Mr. states on the complaint that he never received the original invoices for the unpaid tolls and charges from our client, the Harris County Toll Road Authority (HCTRA), and that the added collection fees are excessive. In reviewing Mr.’s complaint, we located two delinquent accounts for vehicles owned by Mr..
The first account is for Texas license plate ***. From October 30 through November 15, 2016, HCTRA recorded three tolls incurred by a vehicle with Texas license plate *** registered to ***. On November 23, 2016, HCTRA mailed an invoice in the amount of $37.00; the amount of the tolls and administrative fee of $33.00. On November 15, 2016, HCTRA recorded three additional tolls. HCTRA mailed a second invoice on November 23, 2016 in the amount of $36.25; the amount of the tolls and administrative fee of $33.00. From November 18 through November 23, 2016, HCTRA recorded three more tolls. On November 30, 2016, HCTRA mailed an invoice in the amount of $38.25; the amount of the tolls and an administrative fee of $33.00. All three invoices were mailed to the registered address at the time of the violations per the State of Texas DMV – 1*** , TX 77077. HCTRA recorded a mail-return on all three notices.
The invoices were referred to the Firm for collections. On February 23, 2017, the Firm mailed a collection notice in the amount of $237.50; the combined amount of the tolls, administrative fees and additional collection fee of $126.00 ($42.00 for each invoice). The notice was mailed to the registered address - 1*** , TX 77077. The firm did not record a mail-return.
The second account is for Texas license plate ***. From April 23 through May 21, 2017, HCTRA recorded six tolls incurred by a vehicle with Texas license plate *** also registered to ***. On May 10, 2017, HCTRA mailed an invoice in the amount of $38.25; the amount of the three tolls incurred on 4/23/2017 and an administrative fee of $33.00. On June 1, 2017, HCTRA mailed an invoice in the amount of $38.25; the amount of the tolls incurred on 4/23/2017 and two on 5/21/2017 along with an administrative fee of $33.00. The invoices were mailed to the registered address – 1*** Austin, TX 78750. HCTRA did not record any mail-return.
When no response was received by HCTRA, the invoices were referred to the Firm for collections. On January 11 and January 24, 2018, the Firm mailed collections notices in the amount of $160.50; the amount of the tolls, administrative fee and a collection fee of $84.00, $42.00 for each invoice. Both notices were mailed to the registered address - 1*** Austin, TX 78750.
We contacted Mr. to discuss the account. Mr. stated he was not aware of the balance of $237.50 for license plate ***. The complaint was in reference to license plate *** which he has since paid the invoices in full. He stated that he received no notifications from either license plate. We explained that all notices were mailed to the registered address of the vehicles. We provided the information to Mr. for plate ***, and we are currently reviewing the account for possible resolution.
Tell us why here...
I have received letters asking to pay this company for a parking citation in Miami that was diligently paid months ago directly. I spoke to an agent to ask them to check that the citation number was paid on Miami Dade Of Clerks and rudely I was asked to provide proof I have paid, being treated like a criminal when that information is available online. This company should check if parking citations have been paid before harassing you with constant letters. I have sent them the proof of payment as abusively requested.
THEIR CASE IS *** CITATION
Please see attached. Thanks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I am receiving past due notice and phone calls in reference to a water bill that was paid back on 10/12/17 (last notice was sent 12/16/17). I called the *** and they asked me for my date of birth (offended) . I proceeded to give the female representative the property address and , the paid date (10/12/17) and the confirmation number (***) instead of her taking the information. She abruptly told me that since I don't want to give my date of birth (offended again) then there is nothing she can do. I asked to speak to her supervisor . She placed me on hold then another female got on the phone, would not give her name. The supervisor said the same thing that because I am refusing to give them my date of birth there was nothing they can do and hung up. That was not only unprofessional but very rude, especially since THE BILL WAS PAID IN FULL.
Please see attached letter in response.
Sincerely,
Brandon Lane
Attorney
I recently received a notice from my leasing company regarding a parking violation received in 2016. The company did not contact me directly, and did so because I have rightfully and legally disputed the ticket. During a visit to the city, I received a ticket for not having a front license plate. My vehicle was properly and current in its Texas registration, and my vehicle had insurance. The parking meter was paid. The ticket was solely for no front license plate in the state of Texas. A front license plate is not required in Texas, obviously as my vehicles inspection, registration, insurance etc. was all updated. The City of *** has no right attempt to alter to change the rules for vehicles in Texas, any more then someone from Illinois would have to adhere to a specific Texas rule in while there vehicle was parked. Neither Illinois nor the City of *** have the right to attempt to change Texas Law regarding vehicles. Again, the vehicle was not for any motion violation, nor improper parking. It was do I have to have a front license plate on the vehicle. No I do not. I responded within the time frame pursuant to the instructions on the violation disputing. I have a copy of the confirmation of the hearing request.
Please see the attached response.
I received a letter from Linebarger Goggan Blair and Sampson yesterday stating that I have an unpaid toll from *** of 51.25 from 9/9/17. I called and explained that I have never received any previous notice. I stated that I will pay the toll fee but should not be chared a large late collections fee because I never was made aware of this violation. The representative argued with me and said there is nothing I can do to fight it. I told him to send me the photo proof so I can dispute the case in the meantime.
Mr. states in his complaint that he never received an original notice for unpaid tolls and charges owed to our client, the ***) and, as such, he should not be responsible for anything other than the original toll amount.
Records show that on September 10, 2017, *** recorded a toll on a vehicle with *** license plate *** registered to Mr.. On September 24, 2017, *** mailed a notice in the amount $6.25; the amount of the toll and an administrative fee of $5.00. The notice was mailed to the registered owner of the vehicle at the address on file with the ***th St, *** The notice stated that the due date for payment was October 12, 2017 and if received past this date, the amount due would be $51.25; the amount of the toll plus a late penalty of $50.00. *** shows no record of either their notices being returned as undeliverable or of payment being received. When no response was received to the original *** notice, the account was referred to the firm for collection with the balance of $51.25. No additional fees have been added by the firm. As Mr. was properly notified of the tolls, the balance of $51.25 remains due in full.
We spoke with Mr. and explained the balance is due in full. We also provided a copy of the original the *** notice to the email provided. Mr. stated he will call us back to resolve once he reviews the notice.
I received a collections letter from this "Lawfirm" alleging that I owe $73.48 to them on behalf of FDOT for toll -by-plate. The Reference No. given is ***. I filed for bankruptcy and my final discharge was issued on November 20, 2017, Case No. ***. Any and all debts owed to FDOT were included in this discharge and therefore this letter is an attempt to collect an alleged debt illegally, and harassment.
Ms. Johnson says on the complaint that the unpaid tolls and charges owed to our client, the Florida Turnpike Enterprise (FTE), were included in her bankruptcy, and she is no longer responsible for the balance.
We submitted the bankruptcy filing information to FTE for review. FTE confirmed that the date of the filing was on May 15, 2017 and that any tolls incurred up to that date are protected. However, the tolls currently in collections were incurred after the filing of Ms. Johnson’s bankruptcy, and the balance of $73.48 remains due in full.
I'm absolutely appalled that the Revdex.com would give this company an A+ rating. I unfortunately had to deal with them regarding a toll fee issue in which I have held an Express Toll account for years. I had to utilize the Northwest Parkway in Denver and when it read the license place number two of the numbers were transposed. I dealt with both Express Toll and Northwest Parkway who were more than happy to disregard the ridiculously inflated fees that this company tacks on and I paid the actual toll fees from my account. I then responded to this company with a large packet of information via the mail. One month and three days later I get a second notice from them stating that I have "failed to respond to their correspondence". I contacted them by telephone and the person was probably the rudest woman I've ever had to deal with...really? And the reason for being so rude is? I then send a 2nd packet of information and called again and fortunately the man I got this time was much easier to deal with...although over an hour of being on a phone call for a toll fee seems ridiculous. He was going to contact Northwest Parkway to confirm my account and I would hear back in 7-10 business days. I did not hear anything back. So I, again, initiated this contact with them tonight and again was treated extremely rudely. Linebarger Goggan Blair & Sampson, you seriously need to work on your customer service training. This was absolutely incredible. I wouldn't recommend this business to my worst enemy.
If it was possible to give them a negative rating I would.
I have repeatedly asked for months that they stop calling us and requesting to speak with people I have never even heard of!! I do not know why they picked me. The only similarity was the having the same last name. This has become a harassment issue. Each time I speak to someone at this company, they say they do not have any records indicating anyone has ever talked to me. This is a shady business, apparently trying to collect from innocent people! They need to stop calling.
First off I had to call another toll company in my area because I have never heard of this company. They informed me that it was a small stretch of highway that was a separate toll company. I had received a letter in the mail for a notice of debt. Let me be clear that this letter of debt was the FIRST letter I ever received from this company. It said I owed $153.10 it toll bills. I called the number the other toll company gave me and ended up talking to a lady on the phone. She asked what it was in regards to. I told her I needed information on a bill that it said I owed money on. She informed me that I owed it from using the toll three times starting back on May 2017. I asked her what the total amount in tolls was. She had me hold than told me around $30 dollars. The other $133 was for late fees. How am I to pay late fees for something I NEVER received a letter for. I am never late to pay bills and would have paid the $30 dollars immediately. The gal then said she will "settle" for $70 dollars. I informed her I was not going to pay late fees on something I had no idea about that I would be happy to pay the $30 dollars for the tolls. She said I could dispute it over fax........ I informed her I would like to talk to her manager to discuss it further as she was unable to help me. That's when *** "the manager" comes in. Not only was this person short and highly unprofessional but he was down rite condescending and an *** I asked him for proof as to where they sent the mail as we live in a new address and mail often gets sent to old addresses or a similar address. He said I would have to fax a dispute in order to have that happen. He than said that anything he said "could not be said for certain" as he did not want to be held liable for his actions and words. meanwhile he continues to cut me off and belittle me. Shortly after that he said any information would have to be acquired through the dispute as they really dont care what I have to say. I asked him if I should reach out to my lawyer in regards since they wont help. He than, in a smart *** tone replied "than why don't you get your lawyer? It's only $153.10." This took me by shock as he was hoping to get a reaction out of me. Well it worked and as soon as I went to talk guess what, yup, he hung up on me. This person should loose there job and I will make sure I take MY recording of the conversation and get it out to as many people as possible. Hell, if the Revdex.com will continue to give this company a A+ with as many negative reviews as they have than perhaps I should be reaching out to the local media as well. I want this *** person held responsible for his unprofessional actions and I want this company to understand that they can't set a magical price on something with no proof.
I am responding to the consumer complaint filed with your office by ***. Mr. complaint regards an account for unpaid tolls and fees owed to our client, the Northwest Parkway (NWP).
From May 31 to June 14, 2017, NWP recorded four tolls incurred by a vehicle with Colorado license plate *** registered to ***. On July 1, 2017, NWP mailed Mr. a statement for $17.65; the amount of the tolls incurred. On August 1, 2017, NWP mailed Mr. a new statement for $26.80; which included two newer tolls and an additional $0.65 mail fee. A Late Bill was mailed by NWP on September 1, 2017 for $37.45; which included four $2.50 late fees and an additional $0.65 mail fee. A Past Due Notice was mailed on October 1, 2017 for $133.10; which replaced each of the four late fees with a $25.00 Past Due Fee and added an additional mail fee. The notices were mailed to the registered address of the vehicle which is the same address noted in the complaint – ***.
When no response was received to these notices, the account was referred to the our law firm for collection on November 1, 2017. The firm mailed one notice on November 6, 2017 for $153.10; which included a $20.00 collection fee.
Mr. contacted the firm on November 13, 2017 and spoke with an agent who provided details of the toll usage. Mr. stated that he never received notices prior to the firm’s collection notice sent on November 6, 2017, and the agent provided Mr. with the information for submitting a dispute if he disagreed with the charges. Mr. rejected the agent’s offer to resolve the amount owed, and asked to speak to a manager. Mr. confirmed his address for the manager, the same address included above, and asked for confirmation that the statements mailed by NWP were sent to the correct address. The manager explained that four notices were mailed and that Mr. should be able to obtain the mail tracking for those notices mailed on or after July 1st by submitting a dispute, and provided the information on how to do so again. Mr. asked the manager to guarantee that the statements were sent to the correct address, and the manager explained that he could not guarantee the address to which NWP sent its statements, however he explained that when NWP sends our firm an account listing only one address, it is likely the same address used in their mailing process. Then the manager explained again that the process in place in order to obtain more information about NWP’s actions in mailing the four statements, is to dispute the bill, and the information to do so.
As the call was coming to a close, Mr. said that he would take steps to dispute the bill and “would just have his lawyers deal with it” if he had further trouble. In response to this comment, the manager asked why Mr. hadn’t involved them in the first place, and Mr. took offense and accused the manager of being sarcastic with him. The manager said that was not his intent, yet in the remaining 10 seconds of the call, the combative tone escalated, and the manager ended the call with Mr. as he spoke over him, saying he needed to end the call, and to have a nice day.
We make every effort to provide assistance to callers that become combative with our staff in a professional manner and a neutral tone. In reviewing the recorded call, we acknowledge that the manager participated in the escalation of the conversation by Mr.. We have discussed this call with the manager for training purposes.
Upon receipt of this complaint, we reviewed this account with NWP. NWP was able to confirm via mail tracking that the four notices were properly mailed to Mr. at the registered address from the time of the toll. As of the date of this letter neither the firm nor NWP have received payment on this account and the amount of $153.10 remains due and owing.
Complaint: ***
I am rejecting this response because: They did absolutely nothing and still manage to "defend" the employee whom insulted me on the phone multiple times. They still expect me to pay the "full" amount ($130 of which is late fees) and have yet to provide the "appropriate" documentation of the "sent letters". In no way shape or form did they help. They actually continue to hide behind there original response. I would like a copy of the "voice" message that they recorded for quality purposes. As well as the original "proof' that the letters where sent to my home address. If this does not happen than I will do as they suggested and have my lawyer reach out to them.
Regards
I was just made aware of an apparently bill that was owed to this agency- and has been in collection for years. They never reported to me how much I owed. I was never even told in court that I would ever owe this money. This is bad business. They charge 40% interest- and I was only made aware that I owed money a week ago about something that happened in 2013. The only reason I found out was because my current lawyer looked into it. Had nothing to do with appropriate contact with this horrible agency. If you speak to a supervisor they do not even try to rectify your problem. I was hung up on by this agency twice.
RE: Revdex.com Case No. #***; Complaint of *** against Linebarger Goggan Blair & Sampson, LLP collecting on behalf of Clerk of Court for Miami-Dade County, Florida Ms.: On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about 31 October 2017. Your complaint is in regards court fines and fees related to a felony case owed by *** to our client, the Clerk of Court for Miami-Dade County, FL (“Clerk”). Your complaint alleges you are disputing the amounts owed on these citations. The Clerk’s office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquent. The Clerk’s office forwarded Case No. *** as payment on this case had become delinquent. Please see the attached documentation regarding the outstanding amounts due. This information may be obtained by visiting the Clerk’s website at *** and searching by Case No. ***. Additionally, you alleged the Firm charges a 40% interest fee. This is incorrect. The Clerk adds the collection fee at the time the accounts are referred to collections pursuant to Florida Statute 28.246(6). If you wish to dispute the amount owed on the citations you may request a hearing by calling the Clerk’s Office. You may call the Clerk’s Office Monday through Friday, 8am to 4pm, at *** to request a hearing. I hope this will be sufficient to satisfy your inquiry. In the event you need additional information, please do not hesitate to contact me. My direct dial is ***. Sincerely
In 2009 there were 2 charges of $1.50 and $1.00 for toll charges. Nothing was ever sent to my address until this past week as Linebarger said the vehicle was registered at the DMV to *** address. Car was sold over 7 years ago. These charges are over 8 years old and I have an account with Harris County Toll Road Authority and have for 10 years. they are asking for $79.50 for charges of $2.50 and no information was ever sent to my home until now.
Mr. states on the complaint that he never received the original notice for unpaid toll violations from our client, the Harris County Toll Road Authority (HCTRA). Mr. also stated that he had an active EZ Tag account when the tolls were incurred.
On April 21, 2009, HCTRA recorded three tolls incurred by a vehicle with Texas license plate *** registered to ***. No EZ-Tag was detected nor was the license plate associated with an account. On May 4, 2009, HCTRA mailed an invoice in the amount of $37.50; the amount of the tolls and an administrative fee of $33.00. The invoice was mailed to the registered address – ***.
When no response was given, the account was referred to the firm for collections.
On July 14, 2009, the firm mailed the first of four notices in the amount of $79.50; the amount of the tolls, administrative fee and a collection fee of $42.00. The notices were mailed to ***. The firm did not receive a mail-return until after the fourth notice on November 2, 2010. The firm made numerous attempts at locating a current address since 2010 and not until a recent search were we able to update the account with the current address. On October 17, 2017, the firm mailed a notice in the amount of $79.50 to the updated address - ***.
We contacted and spoke with Mr.’s spouse ***, who filed the complaint on his behalf, and settled the balance.
This law firm has sent me two letters in the USPS mail threatening me if I do not send them payment for unpaid tolls in Houston Texas for more than $1,700 dollars. I do not live anywhere near Houston and have NEVER even been there. I have tried twice to contact the law firm at to ask them to stop sending me this letter (which is a scam). Both times they were quite rude to me and hung up on me. I have also sent a complaint to the FBI office in Dallas Texas and another complaint to the USPS Inspector General. Hopefully this will put an end to their scam letters to me.
I got a letter stating that I had violations for the amount of $79. Plate number was not or has not ever been mine. Called and had the rudest and irritating conversation. This is just a scam and how they have an A+ rating is shocking to me.
This office has been sending me collections letters saying I owe money for tolls. I have a NJ EZ Pass that pays the tolls for me I have contacted them and have NO violations. This office is insisting I have toll violations and yet cannot provide me any proof other than dates of the alleged violations and the letters they keep sending from their office only. I have not received any toll violation letters from either NY State or NJ about any of these, again my account on EZ Pass is clear of violations. They are building a new Tapanzee bridge in NY and for months we've heard of scams going on in the area of people getting letters saying they owe money for tolls when in fact they do not. They have now sent another letter saying the amount is above $400 and I can settle for $245. I've told them time and time again that these are not valid and they are telling me I have to show proof that my EZ Pass covered these tolls when they should be the ones showing me the proof! I want them to stop contacting me and do not try to do anything with my social security number or credit report. I believe this is a scam and when I call the women are not helpful they keep telling me the responsibility is on me to prove the tolls were paid instead of them showing me the proof they weren't paid. They've listed dates that I can't even remember if I crossed the bridge at that time or not.
Ms. states on the complaint that she has not received any letters prior to collections in regards to unpaid tolls owed to our client, The New York State Thruway Authority (NYSTA).
On April 24, 2016, NYSTA recorded a toll by a vehicle with Connecticut license plate *** registered to ***. No EZ-Pass device was detected. Invoices were mailed to the registered address; ***
From January 21, 2017 through May 13, 2017, a EZ-Pass device was detected on the vehicle with Connecticut plate *** for 8 recorded tolls. The tolls were not charged to the account and Ms. was billed to the EZ-Pass address; ***.
From June 24 through July, 9 2017, NYSTA recorded three additional tolls by the vehicle with Connecticut license plate *** registered to ***. No EZ-Pass device was detected. Invoices were mailed to the registered address; ***. When not response was given, the invoices were forwarded to the firm for collections.
We submitted the request to NYSTA for a copy on the invoices and will provide them to Ms. as soon as they are made available.
Ms. also stated that she did not want the toll violations reported to her credit.
Linebarger does not report to any credit agencies. The balance is currently due in full.
We attempted to contact Ms. to discuss the account and left a voicemail.
Complaint: ***
I am rejecting this response because:
I've attached some statements from NJ EZ Pass and also went onto their site to see if my account is up to date and it is indeed up to date as a matter of fact it just replenished today for the $25 fee. I show zero violations and each statement shows that the tolls that I went through have been paid. I also did not receive violations in the mail which is what I have said numerous times to these people, I only knew about the issue when the lawyer began sending me letters in the mail. I have never gotten any violations from NY and anything I'd received from NJ I've already called them and spoken to them about. I was only able to attach 4 statements to this complaint and I do not have access to a fax machine but I'd be happy to email all the ones that I have they can easily be downloaded from the NJ EZ Pass website. I do not owe anything to this company and I'd like them to please stop calling me and trying to scam money out of me. Even if I did miss a $5 bridge toll I'm certainly not giving anyone $400 of my money that I do not have. There have been too many scams going on during the constructions of the new Tapanzee bridge and it seems I am now being a part of one.
Regards
We contacted Ms. and left a voicemail. Ms. called in to discuss her dispute and we explained that all notices were mailed to the registered address of the vehicle per the State of Connecticut DMV or if an EZ-Pass device was detected, the address associated with the EZ-Pass account.
Ms. was informed the balances in collection are currently due in full and we offered to settle the balance. Ms. states she would consider the offer as long as we are able to provide the original invoices. We submitted the request to NYSTA and will contact Ms. upon a response from our client.
This firm has very poor business practices and obviously lacks ethics as well as the ability to treat people respectfully. Their staff are unprofessional, disorganized, and have given me false and inaccurate information on 2 separate occasions. When asked to speak with a supervisor, I was transferred to a woman named Anna (Collections Supervisor) that repeatedly talked over top of me, gave me false information again, and flat out lied about the payment arrangement options available to me. Thankfully, I called the courts immediately after hanging up the phone with her and was given accurate information as well as bypassed the 3-7 day wait period I was told by Anna that it would take for the courts and DMV to be notified. The lovely court clerk called Linebarger back, got the confirmation of payment, and faxed the documentation over to DMV within a 10 minute time period. Linebarger told me this was going to happen 14 days ago and it never did. Avoid doing business with them at all costs.
Mr.,
Your complaint alleges that you were lied to about payment options that were available to you. Upon receiving your complaint, I reviewed this matter.
Our records reflect that you contacted the firm on 09/28/17 regarding tickets owed to Hood River County, Oregon. In order to remove a DMV hold on your license, the client requires you to set up a payment plan AND make a $200.00 down payment. The agent explained this when you spoke to my office on 09/28/17. You indicated that you could only pay $100.00 at this time. The payment was accepted by phone. Since it did not meet the client requirements of a payment plan and a $200.00 down payment, the client did not receive a request to remove the DMV hold. I am sorry if there was a misunderstanding and have talked to my staff to ensure that this is explained more clearly in the future.
I am glad to know that you did get the DMV hold released. If you have any concerns, please don't hesitate to contact me directly at ***
***, Attorney and Chief Compliance Officer
I live at ***. This firm is attempting to collect back taxes on a parcel of land at ***. I spoke with one of the attorney's at the firm about my concern that people were trespassing on my property thinking it was the one up for auction. Some of these same people tampered with my mail. The attorney I spoke with expressed her concerns and apologies but told me there was nothing they could do about the situation. Even if the property was withdrawn from auction because of accessability issues then the posting is still on the internet. This attorney failed to tell me that when you visit their website and click on the icon to see a picture of the parcel that a picture of MY HOUSE come up. It's no wonder the public thinks they are purchasing my house. This is poor professional judgment.
The property that was set for sale in October had the address of ***.
It appears that the property that was set for sale is located behind the house owned by Ms. ***.
There were no bids received at the tax sale, and it has since been determined that the property is not accessible and thus not sellable.
We have pulled the property from our website and have coded the property as not suitable for sale. We trust this problem should not come up in the future for this piece of property and apologize for any inconvenience this may have caused Ms.
***.