LivingSocial, Inc

On December 6, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial
received the complaint on December 7, 2015. [redacted] sent a complaint via the
Revdex.com regarding LivingSocial because he...

only received a
partial refund for his purchase.
LivingSocial apologizes for any confusion regarding this. We looked into this
matter, and we show that we authorized a full refund for [redacted]’s purchase.
Due to a system error, only a partial refund was processed for $7 on November
28, 2015. We refunded the additional $10 on December 7, 2015 to the credit card
ending in 1005. [redacted] should see this refund post his account within three to
five business days. If [redacted] does not see his refund, or has further
questions regarding this matter, we ask he reach out to LivingSocial directly
at ###-###-####. We will be happy to take a look into the matter.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Living Social apparently had all the necessary information in order to  IMMEDIATELY charge my [redacted] account for the full amount of this purchase, yet now claim that they have insufficient information to complete this transaction?The item purchased, quantity, and shipping address (provided with my [redacted] payment)  was provided to them more than 2 months ago.  If they can not fulfill this order , I would like a refund.
Regards,
[redacted]

On November 6, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 10297549.
LivingSocial received the complaint on November 6, 2014. [redacted]...

sent a
complaint via the Revdex.com regarding LivingSocial because he was
having trouble contacting a merchant associated with one of his vouchers. [redacted] is requesting that his Deal Bucks credit be refunded to his credit card due
to the merchant not honoring the vouchers. [redacted] is also requesting to have
his account closed and all of his contact information to be deleted from our
databases
LivingSocial apologizes for the trouble [redacted] has experienced with contacting the merchant associated with his voucher.
We have reviewed [redacted]’s request and found that our Customer Service team has
honored [redacted]’s request to remove his Deal Bucks credit from his account and
process a full credit card refund for the remaining balance. A total of $286.00
has been refunded to [redacted]’s credit card per his request.
We have also permanently deleted [redacted]’s
account per his request. Since there were two vouchers located on his account,
we have emailed those to the email address associated with his LivingSocial
account. Since [redacted]’s account has been completely deleted from our systems,
his past purchase history has been removed and is no longer be accessible by [redacted] or LivingSocial.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On February 25, 2014 the
Revdex.com received a complaint about LivingSocial from
sans-serif;">[redacted]
[redacted], Revdex.com Case Number [redacted].
LivingSocial received
the complaint on March 7, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she was not able to schedule
both of her vouchers on the same date and wishes to receive a refund for $50
for her purchase made on February 6, 2014.
We’re sorry for any
inconvenience that **. [redacted] has encountered in regards to her recent
purchase. We understand that **. [redacted] wishes to receive a refund for her
purchase as she was not able to schedule both of her vouchers for the same date
with [redacted] as she states the communication was poor. We first want to
clarify that step by step directions were provided to **. [redacted] immediately
after her purchase clarifying with her how to schedule on [redacted]’s site for
the date she wished to attend the event. We have confirmed that **. [redacted]
contacted us on February 12, 2014 in regards to how she is supposed to schedule
and we clarified the redemption process with her. As stated within the Fine
Print section of this deal, which is provided on the deal page prior to
purchasing the deal, it is a non-refundable event and we are not able to
process a refund for this purchase for **. [redacted]. However, we have added an
equivalent amount of LivingSocial Deal Bucks to her account that she can use
towards her next purchase with us. These 50 Deal Bucks do not expire for a year
and are able to be applied towards almost any deal.
We hope that this
resolves **. [redacted]’s issue.
Best regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
From: dasia m <[redacted]>Date: Sun, Aug 28, 2016 at 3:46 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Unfortunately my issue was not resolved. Though my purchases were made before the new terms and conditions were updated. Living social has not been willing to rectify the issue
Regards,
[redacted]

On January 6, 2015, the
Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on...

January
7, 2015. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because she has been refunded to Deal Bucks and would prefer to
have her purchase refunded to credit card. LivingSocial apologizes for any confusion regarding this matter. [redacted] has been refunded in accordance to LivingSocial’s refund policy, which can be located here: https://help.livingsocial.com/articles/what-is-your-refund-policy.
If the purchaser changes their
mind about any regular local Deal or deal for a shop voucher that was purchased
on or after November 21, 2013, they can click “Ask for a Refund” on their My
Vouchers page to apply for an automatic refund within seven days of purchase.
Unless otherwise specified in the fine print on the voucher, LivingSocial will
refund the paid portion of any unredeemed voucher to the purchasing
credit/debit card or other payment mechanism. After the seven-day period,
LivingSocial is happy to honor a request for a refund of the paid portion of
any unredeemed voucher by issuing Deal Bucks equivalent to the paid portion as
long as the request is made before the promotional period expires.
[redacted] purchased a voucher for Santa Barbara [redacted] on July 15, 2014.
She was unable to schedule a date that suited her, and she requested a refund.
The refund was requested on August 10, 2014 and processed to Deal Bucks on
August 13, 2014. As [redacted]’s request was made outside of the seven-day
refund window and the voucher is subject to availability, she is only entitled
to a Deal Bucks refund. Any subsequent purchases made with these Deal Bucks
will only be refundable back into Deal Bucks. These Deal Bucks do not expire
and will be automatically applied to LivingSocial purchases, unless
specifically restricted by the fine print of a deal, prohibited by the terms
and conditions or otherwise indicated at the point of purchase.We hope that this resolves [redacted]'s issue. Best Regards,
 Sarah

On February 17, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted]...

[redacted], Revdex.com Case Number [redacted]. LivingSocial
received the complaint on February 17, 2014. **. [redacted] sent a complaint via
the Revdex.com regarding LivingSocial because he has not received
his charger, and is requesting a refund.
LivingSocial apologizes for the experience that **. [redacted] has had with us. Our records indicate the voucher
has already been redeemed with the merchant, and the merchant is in the process
of fulfilling all of their orders. We apologize that **. [redacted]
has not received this product during the time he expected. We are currently working
with the merchant to get **. [redacted] a status to his order as soon as
possible. As a courtesy, we offered an out of policy Deal Buck refund, a cash
value credit, but that offer was declined. We are unable to offer a credit card
refund at this time because the voucher has been used and the order is in the process
of being fulfilled.
We hope that this resolves **. [redacted]’s issue.
Best regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted]I am rejecting this response because although Living Social keeps saying the certificates are expired, it is easy enough to look at them to see that there are 2 expiration dates, and only one has passed. So the continued response of "they are expired" is not true. It's a ridiculous world we live in, when a person or group will just say anything they want, even if there is completely clear evidence that they are lying. And it shows who is correct in this situation. Not the lying company. Both vouchers are attached, so anyone can see there are 2 expiration dates and both are within the second. Voucher 1 expires: Feb 17, 2019. Voucher 2 expires: Apr 4, 2018
I bought a product from Living Social. They say they stop becoming a vendor for another company, when the company goes out of business, and cannot act as a vendor of their own. But it doesn't matter if the company is out of business or not. I didn't buy anything from them. I bought something from Living Social. And I should expect to be able to use it until it expires, which it has not.
If I buy an MP3 player from [redacted], and it doesn't work, I return it to [redacted], because they sold me something that doesn't work. [redacted] does NOT have the right to say they aren't responsible, because there is another company they bought the MP3 player from. And if it doesn't work, they have no right to say they won't refund my money or exchange it because the company they got it from is out of business. That's irrelevant, because I did business with [redacted] in that case.
And in this case I did business with Living Social. And they are responsible if I cannot use the product I bought prior to it's expiration.
Living Social is not going to even admit these aren't expired, even though I have attached them and anyone can read their expiration date. I am asking the Revdex.com to downgrade Living Social's status. They have lied to you and me. When someone keeps saying something that isn't true, how do you argue logically with them? How do you allow them to act as though they have a legitimate argument?Regards,[redacted]

On January 30, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our February 16, 2015 response on
February 19, 2015. [redacted] rejected LivingSocial's response via the RevDex.com because she is unhappy that she had to pay an additional cost when
redeeming her vouchers for [redacted] Culinary Academy.
LivingSocial apologizes for any confusion. The deal for [redacted]
Culinary Academy covers a three-course Italian cooking class and one glass of wine
for one minus taxes and gratuity. The voucher covers the full cost of the class
itself. Our Merchant Services team verified that the additional cost incurred
during redemption process is tax and gratuity. The fine print of this deal
shows that tax and gratuity are not included.  LivingSocial is unable to offer a refund for
this money, as it was not paid to LivingSocial. [redacted] will need to contact [redacted]
Culinary Academy if she wishes to recoup these funds. The 5 Deal Bucks provided
on [redacted]’s LivingSocial account were given as a courtesy not as a refund for
the funds paid.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On May 8, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 18, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher on...

April 13, 2014 for $12 and has since had trouble receiving the item.
LivingSocial apologizes for the experience that **. [redacted] had with this voucher. After escalating to our Merchant Services team, we have confirmed and determined to process a refund for **. [redacted]. The refund was processed in full on May 8, 2014 to **. [redacted]’s [redacted] account in the amount of $12. This credit would post within three to five business days.
We hope that this resolves **. [redacted]’s issue.
Best regards, 
[redacted]

On November 28, 2016, the Revdex.com received a rejected response from [redacted], Case Number [redacted]. Ms. [redacted] rejected the response stating that the Ms. [redacted] would like to be able to use her Deal Bucks for Groupon purchases and there is nothing on LivingSocial she would to purchase.
LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. We are unable to process your refund from Deal Bucks to credit card. Deal Bucks can not be transferred in anyway. The great thing about the Deal Bucks in Ms. [redacted]'s account is that they don't expire. When ever Ms. [redacted] is ready to make a purchase on LivingSocial her Deal Bucks will be available. 
Our records indicate that we have provided resolutions to all her requests according to our policies. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  We hope this resolves Ms. [redacted]'s issue. Lillian B[redacted].

On July 3, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint
on July 7, 2014. [redacted] sent a...

complaint via the Revdex.com
regarding LivingSocial because [redacted] claims she had not received her
product from [redacted].
We have reviewed [redacted]’s request and find that this
purchase was not made through LivingSocial, but through [redacted].
LivingSocial is not affiliated to [redacted] or [redacted]. We hope that
[redacted] is able to have her issue resolved by contacting the mentioned
merchants.
Best Regards,
[redacted]

On September 6, 2016, the Revdex.com received a complaint about LivingSocial from 
arial, sans-serif; font-size: 13.2px; background-color: rgb(255, 255, 255);">[redacted], Case Number [redacted]. LivingSocial received the complaint on September 6, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund back to the original form of payment.
LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. LivingSocial is unable to issue a credit card refund for this purchase as the request is out of policy. For this specific deal, consumers have seven days from purchase to receive a refund back to the original form of payment. We encourage Ms. [redacted] to use her Deal Bucks towards another LivingSocial deal. The credit does not expire and will be applied at checkout. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. [redacted]'s issue.
Best regards,
Tayler H[redacted]

On April 9, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on April 27, 2015. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she
purchased a voucher from [redacted] for gutter cleaning and
screen installation and the service was never provided. [redacted] also paid
an out of pocket amount of $120.56 to the merchant for an additional service
that was not completed.
LivingSocial apologizes for any frustration in regards to
this purchase. [redacted] contacted LivingSocial on February 12, 2015 and
April 7, 2015 to provide feedback on her purchase, and to request a refund. We
were able to reach the merchant who confirmed he had provided the gutter
cleaning services, and once he was back in the state he would complete the
additional service [redacted] paid for. LivingSocial provided the information
to her and sent her feedback regarding the deal to our Merchant Services team
for review.
We contacted [redacted]’ directly regarding her concerns.
We let her know that her feedback has been sent to the proper channels and will
be reviewed. Based on her individual experience, we also processed a full
refund for her voucher. $179.00 was refunded on April 29, 2015 to the credit
card ending in [redacted]. [redacted]’ card issuer controls the time it takes to
receive the refund. If she’d like to know when it would settle, they'll have
the best information. We appreciate the time that [redacted] has spent in
letting us know about her experience with [redacted] and thank
her for the opportunity to resolve it.
We hope that this resolves [redacted]' issue.
Best Regards,
Sarah

On June 16, 2014, the Revdex.com
received a complaint about LivingSocial from [redacted], Revdex.com Case Number
[redacted]. LivingSocial received the complaint on July 1, 2014. **....

[redacted]
sent a complaint via the Revdex.com regarding LivingSocial because on
May 21, 2014, **. [redacted] purchased a hotel stay for the Historic Resort on
[redacted] in the amount of $177.75. On June 14, 2014, **. [redacted]
contacted LivingSocial and requested a refund because when he arrived at the
hotel he was informed that they were overbooked.
LivingSocial apologizes for the experience
that **. [redacted] has received. Our records indicate that **. [redacted] was
given a full refund in the amount of $177.75 to his credit card ending in [redacted].
**. [redacted] was also given a complementary stay at another hotel due to the
overbooking. In addition, we have also issued **. [redacted] 100 Deal Bucks to
his LivingSocial account for the unfortunate experience that he received. We
are unable to provide any additional compensation.
We hope that this resolves **. [redacted]'s issue.
Best Regards,
[redacted]

My current experience with Living Social has been a nightmare. I signed my contract on Sept 22, 2015, as of today (October 23, 2015), my deal is not live. The Sale Rep was let go, along with many other employees, which is the reasoning I have been given for the delay. The Production Manager, Abigail P[redacted]continually ignors my requests for a call back, Her boss Tess will not return my calls. It took a week for the Merchant Center to take me seriously, however, although they have "reached out to the Production Team" there has been no response still. I keep getting promises but no results. Are they trying to avoid me, hoping I'll go away?

On January 5, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our January 6, 2015 response on January 7,
2015. [redacted] rejected LivingSocial's response via the RevDex.com because she has not received her product or a refund for her order.
 LivingSocial
apologizes for any frustration caused by this. Our Merchant Services team is
happy to confirm that [redacted]’s items have been shipped. She can track her
orders here:
 [redacted]
We hope that this resolves [redacted]'s issue.
Best regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
When I called [redacted], they said they always charge this one-time service fee.  If it's always charged, then it should be disclosed as a mandatory fee as opposed to "may charge" which construes that the fee is not always charged.  The English language should be exact and Livingsocial and [redacted] doesn't seem to think this way. 
Furthermore, I live in a county that is listed as being in their service area.  And, the [redacted] simply had to unload something, so they didn't even have any transportation costs beyond a few dollars in gas.
Thus, this is an unacceptable business practice. 
Regards,
[redacted]

On January 4, 2016, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January 4, 2016. [redacted] sent a complaint via the Revdex.com regarding LivingSocial...

because she purchased a voucher for [redacted] and it has been marked redeemed by the merchant. She has also been unable to request a refund for the voucher. LivingSocial apologizes for any frustration regarding this matter. Our Merchant Services team has attempted to contact [redacted] but has been unable to verify why they marked [redacted]’s voucher as redeemed. At this time, we have processed a refund for $63.20 to the credit card ending in [redacted]. This refund will be posted to her account in three to five business days.
[redacted] was unable to request a refund online because the merchant had marked her voucher as redeemed. Once the voucher shows it has been used, a refund is no longer available. If [redacted] has any questions regarding her refund, we ask she give LivingSocial a call at ###-###-####. We’re happy to help.We hope that this resolves [redacted]'s issue. Best Regards, Sarah

On July 26, 2014, the Revdex.com
received a complaint about LivingSocial from [redacted], Revdex.com Case Number
Verdana, sans-serif;">[redacted]. LivingSocial received the
complaint on July 29, 2014. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she has experienced difficulty
scheduling with numerous merchants and would like her Deal Bucks balance
transferred to her credit card.
[redacted] first contacted LivingSocial via email to request an in policy
refund to her [redacted] account on January 13, 2014. Her request was granted and
her refund was processed on January 14, 2014. Between April 23, 2014 and June
15, 2014, [redacted] requested five self-service refunds; four of those were
requested to be refunded in Deal Bucks by [redacted]. The fifth refund was
requested to be refunded to her [redacted] account and this request was granted.
[redacted]’s next two contacts with LivingSocial were on July 12, 2014 and
July 13, 2014. In her email on July 12, 2014, [redacted] expressed her
concern with the trouble she had experienced in the past and requested that her
Deal Bucks balance be refunded to her credit card. This request was denied. Her
request made on July 13, 2014 was to request a credit card refund of her
voucher for [redacted] due to trouble redeeming her voucher. She also
requested, for a second time, to refund her Deal Bucks to her credit card. Deal
Bucks and [redacted] were used to make this purchase, which is why the refund was
processed back in two forms; $15 was refunded to her [redacted] account and 44 Deal
Bucks were refunded back to her LivingSocial account.
LivingSocial did not receive any contact from [redacted] regarding the
trouble she was experiencing with these merchants or any request for assistance
redeeming her vouchers. Additionally, for three of the five refunds, the reason
for refund [redacted] selected at the time of the request was either “found
a better deal elsewhere” or “changed mind/buyer’s remorse.” These reasons do
not specify that [redacted] experienced any difficulty redeeming these
vouchers.
LivingSocial will process a refund back to the method of payment for most of
our offers within seven days from the date of purchase. After seven days, all
refunds are processed in the form of Deal Bucks, unless LivingSocial has completed
a full investigation and determined that the merchant is not honoring the terms
of the voucher. LivingSocial’s Customer Service team is available seven days a
week to assist our members with any trouble they may come across while
redeeming their vouchers. At this time, LivingSocial is denying [redacted]’s
request to refund her Deal Bucks balance of 146 Deal Bucks back to her credit
card.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah