LivingSocial, Inc

On May 6, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 18, 2014 response on May 20, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com because we had not provided a refund on an expired voucher. Furthermore, we have confirmed the merchant's ability to honor the expired voucher for its paid value up to five years after the original purchase date.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
First, [redacted] is not super responsive in any way shape or form.  I have waited, twice, over an hour for the some response from the chat function you reference without anyone ever responding.  Living social does apparently know a way to communicate with [redacted] that is not available to the general public, as the item has arrived, but is defective and produces nothing but choppy static when paired with several different [redacted] devices.  I am not pleased with my Living social deal experience.  I want my $19 refunded to me, which I believe needs to come from living social, since that is whom I paid the $19 to for this item. 
Regards,
[redacted]

On June 17, 2014, the Revdex.com
received a complaint about LivingSocial from [redacted], Revdex.com Case Number
[redacted]. LivingSocial received the rejection of our June 14, 2014, response on
June 17, 2014. **. [redacted] rejected LivingSocial's response via the RevDex.com because on April 21, 2014, **. [redacted] purchased four vouchers for
an [redacted]-Certified Lightning USB Cable from [redacted] on our website, in the
amount of $36. **. [redacted] had contacted our customer service on May 28, 2014, and
was given incorrect shipping information for his items. **. [redacted] was given 15
courtesy Deal Bucks for this inconvenience.
**. [redacted] states that the 15 Deal Bucks credit
does not make up for the $36 he had spent on the cables.
LivingSocial greatly apologizes for the inconvenience that **. [redacted] has had in
receiving his items. We have reviewed the case, and we were able to get in
contact with [redacted], and have the items re-shipped out to **. [redacted]. **.
[redacted]’s new tracking number is [redacted], which is available on [redacted]. **. [redacted] should receive his item
by the end of this week.
We hope that this resolves **. [redacted]'s issue.
Best regards,
[redacted]

On February 27, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on March 2, 2015. [redacted] sent a complaint
via the Revdex.com regarding LivingSocial because she...

was charged
an additional $10.00 when redeeming her vouchers for the [redacted].
LivingSocial apologizes for any confusion regarding this
matter. Our Merchant Services team reached out to [redacted] and
verified that when [redacted] redeemed her vouchers, she was charged $5.00 per
voucher for tax and gratuity. Per the Fine Print of the deal [redacted]
purchased, tax and gratuity is not included. The vouchers purchased do cover
the entire cost of the class as listed in the deal. LivingSocial is unable to
offer a refund for this money, as it was not paid to LivingSocial. [redacted]
will need to contact [redacted] if she wishes to recoup these
funds. Additionally, no refunds will be offered for the vouchers purchased as they have been redeemed with 
[redacted]. [redacted] will need to work directly with [redacted] tom resolve any issues regarding her vouchers, and fees paid.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On April 8,
2014, the Revdex.com received a complaint about LivingSocial from
[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on
April 15, 2014. **. [redacted] sent a complaint...

via the Revdex.com
regarding LivingSocial because consumer had not received merchandise for
purchase made on March 1, 2014 in the amount of $34.
LivingSocial
apologizes for the experience that **. [redacted] had with these two vouchers. We
investigated the issue further and found that on April 5, 2014, we requested
order information from **. [redacted] which he declined to provide. We have
determined that, given the time spent with the merchant, **. [redacted] should
receive a refund for this deal. A refund has been processed back to the
original form of payment and **. [redacted] should see those funds within three to
five business days.
We hope that
this resolves **. [redacted]’s issue.
Best
regards,
[redacted]

On April 14, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSoial received the complaint on April 15, 2014. **. [redacted] sent a
complaint via the Revdex.com regarding LivingScoial because...

he
purchased a voucher for Air Duct and Dryer Vent Cleaning from [redacted] on
January 14, 2014 for $39 and claims the merchant had no showed on four
appointments. **. [redacted] is requesting a complimentary service.
LivingSocial has reviewed **. [redacted]’s request and we apologize
for any frustrations he may have experienced.  At this time we are not able to honor a
request for a complimentary service. Our records show **. [redacted] contacted our
Consumer Service team regarding the missed appointments. We contacted the merchant via phone and confirmed that **.
[redacted] had an appointment that was rescheduled. **. [redacted] requested a refund
and we provided a 39 Deal Buck refund for the cost of the voucher. In addition, we also provided 15 Deal Bucks as a courtesy. Due to this we cannot
honor the request for a complimentary service.
We hope that this resolves **. [redacted] issue.
Best regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because we tried to redeem the offer but we were unable.  If you dispute the fact that they actually provided some service to us, then I would think at a minimum you should be able to provide some evidence that the service was rendered - other than the word of this company.
The Revdex.com has multiple other identical complaints from other dissatisfied customers who were also unable to redeem the offer after paying you.  It appears that some customers' claims have already been acknowledged as valid and have issued refunds.  By now you must be aware that this business has a problem of taking the money for this offer and then not providing the agreed service to their customers.   I assure you the same thing has happened to us and I find your response inadequate and clearly without any evidence to back it up. 
You have breached our contract by providing nothing of value in exchange for our $250.00.  You do have a duty to not sell a worthless product and refuse to provide a refund after being informed that the service was not available.   Please contact them and request a list of the landscaping services they provided if you doubt our claim.  We received no planning, no advice, nothing of value from them.  
Please cease delaying the inevitable - acknowledge that this business has failed to provide us with the service offer advertised by Livingsocial and that we have already paid for.  Your received our money and provided nothing of value in exchange and we would like our money refunded.  
  
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:  The coupon/deal should not have listed the tour as an item being discounted as the Living Social deal insinuates that there is a discount on the tour which is false and very misleading since it is grouped with the two other items.  The deal or coupon should have only advertised the goods and or services being discounted which are only the glass and t-shirt or it should have clearly stated that the tour is free.  Living Social needs to correctly advertise the deal only for the t-shirt and the glass. 
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   The credit card we used has been changed since then, though the account associated with it is still active.  Contact us if the refund is rejected and we will provide you with the new card number.
Regards,
[redacted]

On January 30, 2014, the
Revdex.com received a complaint about LivingSocial from [redacted],
Revdex.com Case Number [redacted]. LivingSocial received the complaint on February...

2,
2014. **. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because he wasn’t made aware that he would need to pay at $50 fee
to the merchant when he redeemed his deal to [redacted].
LivingSocial apologizes
for the inconvenience **. [redacted] experienced with this deal. At the time of
purchase our consumers were made aware that additional fees may apply and to contact
the merchant for more information. LivingSocial is unable to issue a refund for
charges not paid directly to us. If **. [redacted] would like to be refunded for the
fee paid to the merchant, he will need to contact [redacted]
directly. For the inconvenience we’ve credited 25 Deal Bucks to *. [redacted]’s
account.
We hope that this
resolves **. [redacted]’s issue.
Best regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: we felt we were misled.  We should have been told upfront of all the disclosures.  We had recently purchased a similar activity at the racetrack in [redacted] also from Living Social.  It was a fabulous experience and certainly more dangerous.  I did not have to sign a waiver like this one.  Sorry - disclosures should have been very clear from the beginning. 
Regards,
[redacted]

On September 26, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com
Case Number [redacted]. LivingSocial received the complaint on October 15,...

2014. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because she was experiencing trouble scheduling with [redacted]
Cleaning Services for the services purchased through LivingSocial for $140 on August
16, 2014. [redacted] claims after numerous calls and emails to [redacted] Cleaning Services and LivingSocial, no resolution has been found.
LivingSocial sincerely apologizes for the
trouble [redacted] experienced trying to schedule her cleaning
services. We have reviewed her request and found that she was issued a full
refund of $140 on September 29, 2014 to the method of payment used to make the purchase.
A confirmation of this refund was sent to the email address associated with her
LivingSocial account on September 29, 2014.
We hope that this resolves [redacted]'s
issue.
Best Regards,
Sarah

On February 27, 2016, the Revdex.com received a
complaint about LivingSocial from Elizabeth [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on February 29, 2016. Ms. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she
purchased three vouchers for [redacted] and due to the show being
oversold, her group was split up with one person having an obstructed view. She
has requested a refund for the voucher that was given the obstructed view.
LivingSocial apologizes for the frustration. We appreciate Ms. [redacted] taking the
time to provide her feedback regarding her experience. We have passed this on
to the correct team for consideration. Given the situation Ms. [redacted] has faced,
we’ve processed a refund for $35.00 to her Visa card ending in 8811. This
refund should show in her account within the next three to five business days.
If Ms. [redacted] has any questions regarding her refund, she will want to contact
her financial institution directly.
We hope that this resolves Ms. [redacted]'s issue. 
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
You asked for the details, here it is
Up to 7 nights [redacted] for 2 
$234
[redacted] resort and spa [redacted]
 
Regards,
[redacted]

On November 6. 2014
, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 7. 2014[redacted] sent a complaint via the Revdex.com regarding LivingSocial because of the consumer not receiving the comprehensive services from [redacted].
LivingSocial apologizes for any frustration the consumer has experienced. After thorough investigation of the consumer's claim, LivingSocial has communicated with the [redacted]. LivingSocial has confirmed with the merchant that [redacted]'s services haven't been fulfilled, specifically the weight-management package, until the consumer reaches out to the merchant for the second and third appointments.
We hope that this resolves [redacted]'s issue.
Best Regards,
Peter

On August 12, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case
Number
Verdana, sans-serif;">[redacted]. LivingSocial received the
complaint on August 15, 2014. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she received notification from
LivingSocial that [redacted] would no longer be able to honor the One-Year
Thursday + Sunday Home Delivery Subscription that she purchased through
LivingSocial on May 22, 2014 for $10. [redacted] also claims that her
subscription began arriving six to eight weeks ago and she would like to receive
a full year’s subscription as advertised in this offer.
LivingSocial sincerely apologizes for any confusion
with the email [redacted] received from on August 12, 2014 explaining that
Orlando Sentinel was no longer able to honor the subscription that was
purchased, and that we would be processing a full refund. This email was sent
in error and has since been resolved by LivingSocial. [redacted] contacted
our Customer Service team on August 12, 2014 to express her dissatisfaction with
the situation. On August 13, 2014, our Customer Service team replied to Ms.
Sandberg’s request to apologize for the mistake and to let her know that her
subscription will continue with no interruptions.
We hope that this resolves [redacted]'s
issue.
Best Regards,
Sarah

On November 14, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial
received the complaint on November 14, 2014. **. [redacted] sent a complaint via
the Revdex.com regarding LivingSocial...

because her LivingSocial
account remains closed after she provided the requested documentation to the Payments team.
LivingSocial apologizes for any frustration regarding this
matter. We have reached out to our Payments team regarding **. [redacted]’s
account. We are continuing to investigate the account closure, and LivingSocial’s
Payments team will reach out to Ms. [redacted] via email as soon as possible
Best Regards,
Sarah

Bought a couple laps in a race car for my husbands birthday. Followed the directions to schedule a time slot with the company (Motorsport Labs) and waited to get a confirmation. Months later, approaching the day of the drive I still have received no email. I called the company on the number listed on their website and left numerous messages (no response) and also emailed them (no response) although their website says they will get back to you in 24 hours. I called Living Social to try to get some results and they tried to call Motorsport (no response). They told me that they are a third party and there is nothing they can do. I should just show up and hope they have my reservation. Oh I see. I'm out over a hundred bucks. Rep told me they have no action they can take and it's not their responsibility. Really? Didn't they represent them and promote them on their website? Yup. Didn't they take my money. Yup. I asked if there was someone else I could talk to at Living Social. Nope. Nice.

On November 17, 2016, the Revdex.com received a complaint about LivingSocial from [redacted], Case Number [redacted]. LivingSocial received the complaint on November 17, 2016. Mr. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because LivingSocial is...

unable to process a refund for an expired voucher. LivingSocial apologizes for the experience that Mr. [redacted] had with this deal. We are unable to process a credit card or paypal refund for this voucher as it is outside of the seven day refund policy. However, if Mr. [redacted] has any emails or documentation showing he contacted the merchant, we will be able to issue a refund. If the document shows communication with the merchant within the first seven days of purchase, we will be able to issue a refund back to the original form of payment. If documentation shows communication after those seven days, we can issue a Deal Buck refund. If Mr. [redacted] is interested in sending documents, he can send it to [redacted]. In this email he will need to include the numbers [redacted] in the subject line. Once we receive that documentation, we will be happy to issue a refund.We hope this resolves Mr. [redacted]'s issue.Best regards,Lillian B[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]