LivingSocial, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:there is no availability on the weekends when I am free to go to the event.
Regards,
[redacted]

On January 9, 2016, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on January 11, 2016. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she has
been unable to book her appointment with [redacted] and would like a
refund.
LivingSocial apologizes for any frustration regarding this
matter. Our Merchant Services team reached out to [redacted] and has
confirmed that they are opening and honoring LivingSocial vouchers. At this
time, we have processed a refund to [redacted]’s LivingSocial account.  40
Deal Bucks have been credited to her LivingSocial account. These Deal
Bucks never expire, and will apply automatically to almost any LivingSocial
purchase.
LivingSocial’s refund policy states that within seven days
of purchase, a request can be submitted to receive a refund to the original
payment method or a Deal Bucks refund for unused vouchers, no questions asked.
After seven days, the purchase is eligible for a Deal Bucks refund for unused vouchers
until the stated voucher promotion expiration date.
If [redacted] has any questions regarding this refund, we
ask she contact LivingSocial at ###-###-####. Anyone that [redacted] has
referred to purchase this deal will need to contact LivingSocial directly
regarding a possible refund.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On January 30, 2014, the
Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our February
4, 2014 response on February 4, 2014. **. [redacted] rejected LivingSocial’s
response via the Revdex.com because we did not disclose within the
fine print of the deal that there would be an additional charge in regards to
distance fees.
We’re sorry for any
inconvenience experienced by **. [redacted] in regards to this deal. We confirmed
with the merchant that the fee that **. [redacted] was charged by [redacted]
is a charge specific to him and his location that he was moving to and from. This
information was disclosed to **. [redacted] prior to the merchant arriving for the
move. Within the Fine Print section of the deal we clarify with consumers that
pre-consultation is required and state that extra fees may apply for their
service. As this amount is not something that is charged for all consumers, it
was not mentioned within the Fine Print section as being a mandatory fee.
We hope that this
resolves **. [redacted]’s issue.
Best regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The company, Living Social is not telling the truth.  They are the ones' who had either; closed, frozen or simply deleted my account for whatever reason.  They stated that something "fraudulent" occurred with my account, but I have not ever been notified by my [redacted] account (which is the account that I used for payment for this purchase through Living Social) or by Living Social . No one ever had never notified me of any "fraudulent activities" with my account with Living Social until I called in September 2014 for a refund .
Now, all of a sudden they are stating that I initiated my account with them to be "frozen or closed".  Not true.  When I call LivingSocial to try to resolve this issue, there is  no one available to get a straight answer for anything. This  is why I conta iin cted the Revdex.com so that this will be resolved correctly.  I also put in a dispute with my [redacted] account against LivingSocial. 
I have sent them the information that they requested with the transaction details from my [redacted] account showing the detail of the transaction and the amoount of $69.00 that I needs to be refunded back to me.  I have made many calls to LivingSocial since September of this year and they have not settled this with  me.  I told them that I do not desire to have any business in the future with them due to the lack of customer service that they do not provide.  I have never heard of a company that tells their customers that they cannot find their account and then cannot resolve and issue such as this one.  
Regards,
Debra Jablonski

On March 07 2016, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint...

on March 08 2016. Mr. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because purchased a voucher for [redacted] Los Angles for steam carpet cleaning for three rooms. When the merchant came out to the appointment they advised Mr. [redacted] it would cost an additional $400.00 to complete the services. Mr. [redacted] refused the services and would like a refund from LivingSocial.  
LivingSocial apologizes for any frustration. We took a look at Mr. [redacted]'s account, and verified that he has not contacted LivingSocial about this voucher. In cases like this, we always ask that he reaches out so we can ensure the feedback regarding his experience is sent to the correct team. At this time, we will not be offering a refund for Mr. [redacted]'s voucher. Mr. [redacted] had an appointment with the merchant, and the merchant did come out to perform the services. When Mr. [redacted] declined to have services rendered, the voucher became forfeit. If Mr. [redacted] has questions regarding his voucher, or would like to provide feedback on his experience with the merchant, we ask he contact LivingSocial directly at ###-###-####.
 
We hope that this resolves Mr. [redacted]'s issue. 
Best Regards,

On November 23, 2016, the Revdex.com received a complaint about LivingSocial from [redacted], Case Number [redacted]. LivingSocial received the complaint on November 17, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because LivingSocial is...

unable to process a refund to original form of payment once the seven day refund policy has passed. LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. We are unable to process a credit card or [redacted] refund for this voucher as it is outside of the seven day refund policy. However, if Ms. [redacted] has any emails or documentation showing she contacted the merchant, we will be able to issue a refund. If the document shows communication with the merchant within the first seven days of purchase, we will be able to issue a refund back to the original form of payment. If documentation shows communication after those seven days, we can issue a Deal Buck refund. If Ms. [redacted] is interested in sending documents, she can send it to [redacted]. In this email she will need to include the numbers [redacted] in the subject line. Once we receive that documentation, we will be happy to issue a refund.We hope this resolves Ms. [redacted]'s issue.Best regards,Lillian B[redacted]

On February 21, 2014,
the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March...

9,
2014. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because she never received the variety pack of 120 kids’ bandages
that she ordered from [redacted].
LivingSocial apologizes
for the inconvenience [redacted] experienced when she purchased this deal. It
doesn’t look like [redacted] ever redeemed her vouchers. The merchant wont ship
the order until the redemption is complete. If [redacted] would still like the
items, she will need to redeem both vouchers on the merchant’s website. We apologize
if it wasn’t made clear that this needed to be done in order to get the
bandages. For the inconvenience, 20 Deal Bucks have been credited to [redacted]’s
account. This credit is equal to the amount that was paid for the voucher, and
will automatically be applied to [redacted]’s next purchase, unless restricted
in the Fine Print of the deal.
We hope that this
resolves [redacted]’s issue.
Best regards,
[redacted]

On January 22, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our January 30, 2015 response on
February 11, 2015. [redacted] rejected LivingSocial's response via the RevDex.com because he does not want to redeem his voucher for a [redacted] and would like a refund.
 LivingSocial
apologizes for any confusion regarding this matter. We are unable to redeem
this voucher for [redacted]. This order requires a separate shipping fee of
$3.99 be paid through the merchant’s website. This fee must be paid when the
voucher is redeemed. At this time, we are unable to offer a credit card refund
for this voucher. If [redacted] has questions on redeeming his voucher, he
can contact us at ###-###-####. LivingSocial is happy to help him with this
voucher redemption.
We hope that this resolves [redacted]'s issue. 
Best Regards,
Sarah

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am satisfied that I received my refund but I am unhappy of the lies that were told me in reference to this order to cause me to file a complaint.  The response does not mention that the order was made on January 11 and my contact them was after the 10-12 days delivery was promised and I was told by their staff that the fine print said the order would be processed in 10-12 business days.  That was the reason for the complaint, inconsistency in statement and not shipping the item by 1/26/2015 which is over 12 days of receipt.
Regards,
[redacted]

On June 12, 2014, the
Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the
complaint on May 14, 2014. [redacted] sent a...

complaint via the RevDex.com regarding LivingSocial because she purchased two vouchers on March 8,
2014 for [redacted] in the amount of $89 and for [redacted]
at [redacted] in the amount of $45.  [redacted] opted for a
self-serve refund in Deal Bucks, because [redacted] was unable to schedule with
the merchants.
We have reviewed [redacted].
[redacted]’s request and apologize for any inconvenience she has experienced
with these deals. Our
refund policy for these purchases allowed for seven days from the time of
purchase for [redacted] to request a refund. LivingSocial processed a refund for the total amount of $134 to
[redacted]’s [redacted] account.
We hope that this resolves
[redacted]’s issue.
Best regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The original terms of my Living Social purchase have not been honored. Living Social's continued failure to rectify this matter and its repeated denial of responsibility for failing to provide the services that I had paid for constitute a breach of contract. As such, I cannot accept Living Social's response to my complaint and must reiterate my original request for compensation for the full amount of my purchase. This would be the only reasonable and acceptable solution to this complaint.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

On May 30, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com
Case Number [redacted]. LivingSocial received the complaint on May 30, 2014. **.
[redacted] sent a complaint via the Revdex.com...

regarding LivingSocial because
she submitted a request for a refund for her purchase of Sterling Silver &
Cubic Zirconia Drop Earrings purchased on January 31, 2014 for $19.86 that was
denied. **. [redacted] claims that the item was damaged upon receipt and that she
contacted LivingSocial about the damaged item.
We
sincerely apologize for the inconvenience this situation has caused for **.
[redacted]. We have reviewed all three of **. [redacted]’s accounts and were able to
find one request made to LivingSocial regarding this purchase on February 7,
2014. This request was to cancel the order with no explanation as to why the
cancellation was being requested. On February 7, 2014, **. [redacted]’s
cancellation request was denied because it was outside of our cancellation
policy. Upon review of the original offer, it was found that the Fine Print
states, “THIS ITEM IS FINAL SALE AND NOT ELIGIBLE FOR RETURN.” We were not
able to locate any additional contacts made to LivingSocial by **. [redacted] in
regards to this purchase. LivingSocial was not made aware of the damaged item
at any time prior to this complaint being submitted to the RevDex.com.
Additionally,
the return policy for damaged items is made available on the original offer
page, and states “You must return broken or defective items within the 14-day
return period.“
At this
time, it has been determined that LivingSocial is not able to offer a refund
for this item because the request is outside of our refund policy and the damaged item was
not returned to LivingSocial within the required time frame. 
Best Regards,
[redacted]

On May 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 27, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a refund not awarded to the consumer after the voucher purchase made on March 5, 2014 for $189. The experience with the [redacted] had not accommodated children upon the arrival of the consumers hotel reservation May 11, 2014.
LivingSocial has compared [redacted]'s request with the policies of use listed on The [redacted]'s website and the Fine Print of the deal itself. The [redacted]'s policy informs all consumers that their rooms accommodate two adults. The Fine Print of the deal as listed on the LivingSocial website outlines that the voucher is valid for two guests as well. The consumer purchased a voucher for the [redacted] with deal title 'Two-Night Stay For Two In A Deluxe Room, Sundays Through Thursdays'. Both the deal's Fine Print and the merchant's website are available for review prior to and following the consumer purchase. The consumer arrived to their reservation on May 11th in a party of two adults and one child. Since **. [redacted]'s party size did not comply with the policies of The [redacted] or the Fine Print of the LivingSocial deal, the consumer's voucher is subject to forfeiture and unavailable for a refund. As a courtesy, The [redacted] paid for **. [redacted] and his family to stay at another location that could accommodate his family. In addition, LivingSocial has issued 37 courtesy Deal Bucks to **. [redacted]'s account.
We hope this resolves **. [redacted]'s issue.
Best regards,
[redacted]
LivingSocial Consumer Services

On February 4, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our February 18, 2014 response on February 19, 2014. **. [redacted] rejected LivingSocial’s response via the Revdex.com because he wishes to have LivingSocial honor the deal for [redacted] Resort & Spa [redacted] at the amount of $234 for a seven night stay.
We’re sorry for any confusion that **. [redacted] has experienced. At this time the deal for [redacted] Resort & Spa [redacted] is no longer available for purchase on our site. There is a limited amount of time that our deals are able to be purchased and once that time frame has ended we are not able to add any additional purchases even if the request may have been made prior to that ending date. As previously stated, we understand that the email that **. [redacted] received was confusing in regards to the pricing. However, once arriving to the deal page to make the purchase we provide a list of the prices for a two night stay all the way until a seven night stay since the prices do vary. 
We hope that this resolves **. [redacted]’s issue.
Best regards,
[redacted]

On June 12, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com
Case Number [redacted]. LivingSocial...

received the complaint on June 14,
2014. **. [redacted] sent a complaint via the Revdex.com
regarding LivingSocial because a refund for her [redacted] Landscaping
purchase has not yet been processed.
We’re sorry for the inconvenience of this
delay. As of June 12, 2014, we have been awaiting a reply from **. [redacted]
to provide information that is needed to process her refund.
We hope that this resolves **. [redacted]
's issue.
Best Regards, [redacted]

On March 23, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 30, 2014. [redacted] sent a complaint via the Better...

Business Bureau regarding LivingSocial because she would like to be refunded for her stay at [redacted] since she was unable to redeem her voucher. 
LivingSocial apologizes for the inconvenience [redacted] experience when she tried to redeem her voucher. LivingSocial’s refund policy allows all Escapes to be refunded within the first 30 days of purchasing the deal, as long as no reservations were made with the merchant. We have no record of [redacted] contacting us to request a refund in the first 30 days of purchase. [redacted] didn’t contact us until July 1, 2013, and again on March 28, 2014. The refund request was denied since it was made outside of LivingSocial’s refund policy. The Deal also didn’t include transportation, and the Fine Print doesn’t state it’s required to buy an extra day. The hotel may charge for any extra days that aren’t included in the voucher. At this time we’re unable to offer a credit card refund since the request is too far outside of the allowed refund window. The paid value is also still valid, and may be redeemed at any time with the merchant. 
We hope that this resolves [redacted] issue.
Best regards,
Allie

I requested a refund from Living Social based on a coupon I purchased through them for ** Carpet Clean Company. The advertisement stated the coupon was valued for $120 carpet cleaning wall to wall carpet up to 500 feet. Called for appointment and ** Carpet Cleaning they send technician to assess and may offer another deal for more money based on the condition of the carpet. Technician came and based on condition of carpet said he could not do basic cleaning for the value of coupon. To get my carpet fully clean I would have to pay $120. This wasn't in my spending plan so I told him I didn't want that just give me the value of the Living Social coupon which was just a basic steam cleaning. ** Carpet kept trying to sell me on higher priced option. I became annoyed and said I will just get a refund. Don't like being forced into something. Asked Living Social for refund and they declined it. So I called Living Social customer service number 202-400-2100. Firstly I waited over one hour just to speak to Living Social Representative, Nicole which is totally unacceptable. Explained the situation and then I was put on hold again for another 15 - 20 minutes while she contacted the merchant. She came back to say the refund was declined because ** Carpet Cleaning redeemed the coupon. Although they did not complete any work ** Carpet Cleaning redeemed the coupon and there was no way Living Social could issue a refund. They did offer a partial credit towards my next purchase which I'm not sure I want to purchase from them again. I wasn't satisfied with a partial credit and wanted to speak to a manager. Living Social rep Nicole said she could not give me a manager's name because that's their policy. She couldn't even give me her last name, only the initial of her last name "M". What kind of customer service is that? I can't get the name of a supervisor or manager after being on hold for almost 90 minutes using up my talk time on my cell phone. I got no service from the "bait and switch" merchant, ** Carpet Clean and got poor customer service from Living Social. What a rip! What ever happened to business ethics and accountability?

On June 13, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case
Number [redacted]. LivingSocial received the...

complaint on June 14, 2014. **.
[redacted] sent a complaint via the Revdex.com regarding LivingSocial
because she would like a refund processed on her March 9, 2014, $200 purchase,
for a deal offered by the merchant [redacted]. **. [redacted] requests
this refund because she is unsatisfied with the results of the services
provided by [redacted].
We have reviewed **. [redacted]’s request and
apologize for any inconvenience she has experienced with this deal. As a result
of the services having been provided by [redacted] as detailed on
the voucher that **. [redacted] purchased, we are unable to process a refund on
this purchase. Any dissatisfaction with the results of the services provided
would have to be addressed directly with [redacted]. 
We hope that this resolves **. [redacted]'s issue. 
Best Regards, [redacted]