LivingSocial, Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

On July 14, 2015, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 14, 2015. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because is...

dissatisfied with the service received from [redacted] of Silicon Valley. [redacted] is seeking a refund for the amount of $60 paid directly to the merchant for additional fees. 
LivingSocial apologizes for the experience that [redacted] had with this deal. Our records indicate that we issued a full refund for $135 to the payment method used on July 7, 2015. Unfortunately, we’re unable to refund the requested amount since we didn’t process the payment. However, we offered [redacted] 60 Deal Bucks to cover the fees. In addition, we credit 60 Deal Bucks for the inconvenience caused, and [redacted] accepted our offer. 
We hope that this resolves [redacted]’s issue.
Best regards,
[redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will satisfactory to me when completed.  I have sent an e-mail on 120916 with documentation per their request (see attached file), but am still awaiting a response from the business. 
Regards,
[redacted]

On January 30, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial
received the complaint on February 2, 2015. [redacted] sent a complaint via the
Revdex.com regarding LivingSocial because...

she was charged an
additional $5.00 per voucher when redeeming her vouchers for the [redacted]
Culinary Academy.
LivingSocial apologizes for any confusion regarding this
matter. We reached out to [redacted] Culinary Academy and verified that when [redacted] redeemed her vouchers, she was charged $5.00 per voucher for tax and
gratuity. Per the Fine Print of the deal [redacted] purchased, tax and gratuity
is not included.  As a courtesy,
LivingSocial credited [redacted]’s account with 5 Deal Bucks. Deal Bucks are a
dollar-for-dollar form of LivingSocial currency. Unless specifically restricted
by the Fine Print of a deal, they will automatically be applied to her
purchase. This type of credit expires in one year.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This does not resolve my issue because the issue is all about the 59 DealBucks. I have been trying to use these DealBucks since I first purchased a cleaner through LivingSocial in 2011. Since then, I have purchased at least four different cleaners, all who have done the same thing: failed to show up for the cleaning (even with multiple booked appointments). LivingSocial has failed to do its due diligence into investigating whether these companies actually exist (and even when LivingSocial is aware of the problem (which they were with my past two cleaners as I (and many others) told them of the problem), they continue to feature the companies on their website). LivingSocial is thus part of the scam: the consumer pays LivingSocial in cash, but can only be refunded in DealBucks. Note it always takes longer than 5 business days to book with the cleaner, which is LivingSocial's short amount of time allowed for a full refund.LivingSocial is complicit in this crime with the businesses they know do not exist and has made much money because of it, while only refunding in DealBucks. I will never be able to use the DealBucks for what they were originally intended - a cleaner - because none of these businesses have ever existed.  I demand the 59 DealBucks to be refunded to my [redacted], which was how I originally paid for the 'service'.
Regards,
[redacted]

On August 23, 2016, the Revdex.com received a complaint about LivingSocial from 
black; font-size: 9pt;">[redacted], Case Number [redacted]. LivingSocial received the complaint on August 24, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a credit for expired vouchers.
LivingSocial apologizes for the experience that Ms. [redacted] had with those deals. We are unable to issue a credit for this vouchers, as they are expired. If the merchant goes out of business after the voucher expires, the consumer forfeits their voucher. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. [redacted]'s issue.
Best regards,
Tayler H[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:As I pointed out in my initial complaint, I have had to refund my purchase of Living Social Vouchers three separate times because each time the vendor will not honor the voucher.  I would like to be refunded in cash because Living Social Deal Bucks can't actually buy me a product or a service.  
Regards,
[redacted]

On July 30, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our August 17, 2015 response on August
21, 2015. Ms. [redacted] rejected LivingSocial's response via the RevDex.com because she no longer has the account the refunds were
processed to, and she is requesting compensation.
At Ms. [redacted]’s request, LivingSocial has recharged the credit card ending in
[redacted] for $320.99. LivingSocial has since processed the refund for $320.99 to
the card Ms. [redacted] added to her account, a [redacted] card ending in [redacted]. The full
refund was processed on August 28, 2015 and can take three to five
business days for it to appear in her account. Ms. [redacted] requested that
LivingSocial provide 500 Deal Bucks for compensation to her for this matter. In
reply to that request, LivingSocial agreed to add 500 Deal Bucks to her
account. Ms. [redacted] has since denied our acceptance of her original
request for compensation, asking it be increased to 1500 Deal Bucks.
LivingSocial’s original acceptance of Ms. [redacted]'s original request for 500
Deal Bucks still stands. However, no additional compensation will be offered.
We hope that this resolves Ms. [redacted]'s issue.
Best Regards,
Sarah

On February 25, 2014,
the Revdex.com received a complaint about LivingSocial from [redacted]
[redacted], Revdex.com Case Number [redacted]. LivingSocial
received the rejection of our March 9, 2014 response on March 18, 2014. **.
[redacted] rejected LivingSocial’s response via the Revdex.com because
she wishes to receive a full refund.
We’re sorry **. [redacted]
has been having trouble with scheduling her two vouchers for the same date. We
have taken a look at **. [redacted]’s previous contact with us and have confirmed
that when she contacted us on February 12, 2014 she was inquiring about how she
was supposed to register for the event. We clarified the redemption process
with her and she confirmed that she understood the steps and would follow that
process. We then received contact from **. [redacted] on February 24, 2014 letting
us know that she was not able to redeem both of her vouchers and the merchant
was unresponsive. We then provided her with a phone number for her to contact
the merchant. She was able to contact the merchant that same day and they
informed her that she did not register both of her vouchers however the
merchant did provide her with an alternative date that she could use the
vouchers. As this event is non-refundable, the merchant provided the consumer
with an alternative date to use her vouchers, and the fine print section of the
deal states that advance online registration required and subject to
availability, we cannot process a refund for her purchase. We have already
provided **. [redacted] with 50 Deal Bucks into her LivingSocial account for her
to use towards her next purchase with us.
We hope that this
resolves **. [redacted]’s issue.
Best regards,
[redacted]

Purchased some King size sheets from Living Social. Received Queen sized sheets. It's been a week since it was delivered and I have yet to get a hold of anyone to resolve this issue. No email address or contact on website available. 2 toll free numbers they have listed (888-808-6676 & 877-521-4191) are out of service. Last known number I've been on hold for over and hour 3 times in the past week.

On September 2, 2016 the Revdex.com received a complaint about LivingSocial from [redacted], Case Number [redacted]. Mr. [redacted] rejected the response stating the vouchers are not expired.
LivingSocial apologizes for the experience that Mr. [redacted] had with this deal. We are unable to issue a refund for this purchase since the voucher is expired. The promotional value has expired for these vouchers but the paid value is still active. Once the voucher becomes expired, LivingSocial no longer serves as an agent for that merchant. Since the merchant has gone out of business after the promotional period ended, Mr. [redacted] has unfortunately forfeited his voucher. LivingSocial is happy to assist Mr. [redacted] with any difficulties he may encounter since he is valuable consumer to us.  
We hope this resolves Mr. [redacted]'s issue.
 
Best regards,
Tayler H[redacted]

On April 13, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number
[redacted]. LivingSocial received the complaint on April 15, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on March 10, 2014 in the amount of $16 for [redacted]. **. [redacted] is requesting a refund as she claims the merchant shipped to a null and void address.
We have reviewed **. [redacted]'s request and apologize for any inconvenience that she experienced. At this time, we are unable to fulfill her request for credit card refund or reimburse for shipping fees. Orders are shipped based on the address provided by the consumer during the redemption process. Once an item has been shipped, the address cannot be changed with the courier. As a courtesy, LivingSocial has refunded **. [redacted] in the form of 35 Deal Bucks. Since **. [redacted]'s refund request was made outside of policy, we're unable to provide a credit card refund.
We hope that this resolves **. [redacted]'s issue.
Best Regards, [redacted]

On July 22, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 30, 2014 response on August 1, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com because she claims that LivingSocial is misleading their consumers since there was no disclaimer listed in the offer that the cidery tour was free with [redacted].
LivingSocial apologizes for any confusion with the way this offer was advertised, as well as for **. [redacted] feeling misled by the offer. It is never the intention of LivingSocial to mislead our members, so we have forwarded **. [redacted]’s feedback to the proper channels for future consideration. LivingSocial advertised the offer for [redacted] as a $21 value for a tour of the cidery for 1, a souvenir cider glass, and a T-shirt. This includes a free cidery tour, a souvenir glass valued at $6, and a T-shirt valued at $15 for a total of a $21 value. 
Upon redemption of her voucher, **. [redacted] received the goods and services exactly as they were advertised in the offer at the time she purchased her voucher. LivingSocial is denying **. [redacted]’s request for a full credit card refund because her voucher has been redeemed and she has received the goods and services as advertised. Additionally, LivingSocial placed a credit of 10 Deal Bucks on **. [redacted]’s LivingSocial account on July 21, 2014 as our apology for any misunderstanding.  
We hope that this resolves **. [redacted]'s issue. 
Best regards, Sarah

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Although I feel LS should in fact be honored to agree to the $1500 I will accept the $500 just to be done with the matter. I also still continue to have issues with my account and just yesterday I attempted to use a voucher at a merchant and it would not accept it . After using the $500 deal bucks I will discontinue my consumer relationship with LS. 
Regards,
[redacted]

On February 7, 2014, the Revdex.com
received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint...

on February 9, 2014. **. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial because he
would like to be refunded for his purchase to [redacted]
since the merchant is out of business and is unable to honor the paid value of
his expired voucher.
LivingSocial apologizes for the inconvenience
**. [redacted] experienced when he tried to redeem his voucher. Since the voucher
expired on October 28, 2011, 25 Deal Bucks have been credited to **. [redacted]’s
LivingSocial account. This credit is equal to the amount paid for the deal. We’re
unable to issue a credit card refund at this time. LivingSocial’s refund policy
allows our consumer’s to request a full credit card refund any
unredeemed voucher if the merchant goes out of business before the promotional
period ends. After a voucher expires, purchasers may only qualify for a Deal
Buck refund.
We hope that this resolves **. [redacted]’s issue.
Best regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

On March 6, 2015, the Revdex.com received a complaint
about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on March 13, 2015. Mr. [redacted] sent a
complaint via the Revdex.com regarding...

LivingSocial because he was
given a refund from LivingSocial for $8.00 and he does not see this credited to
his statement.
LivingSocial apologizes for any frustration regarding this
matter. We looked into this purchase, and we show that it is not located on Mr.
[redacted]’s account.  LivingSocial is
unable to provide information regarding any purchases or actions taken on the
account in question.  We are acting in
accordance with our privacy policy, which is located here, [redacted].
 We suggest that Mr. [redacted] have the
account holder reach out to LivingSocial at ###-###-####. We are happy to look
into this further. 
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On July 7, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. **. [redacted]
sent a complaint via the Revdex.com regarding LivingSocial because she
purchased a voucher on May 3, 2014 for [redacted]...

[redacted] and she wasn’t
able to get in touch with them to schedule an appointment. **. [redacted]
requested a Deal Bucks refund on June 26, 2014 directly through her LivingSocial
account, which was processed and credited to her account on June 28, 2014.
On June 29, 2014, **. [redacted] purchased a voucher for
[redacted] and was informed by [redacted] that they wouldn’t be able to perform the
services on her voucher, so they would be contracting out the work, which would
require **. [redacted] to pay the contracted company in cash. **. [redacted]
contacted LivingSocial on July 7, 2014 to request a full credit card refund at
this time.
LivingSocial denied her request for a credit card refund
because the voucher was purchased using the Deal Bucks credit on her account.
It is LivingSocial’s policy to refund back to the method of payment, which is
why **. [redacted] was only given the option for a refund in the form of Deal
Bucks for this voucher.
LivingSocial recognizes that **. [redacted] had an unfavorable
experience with [redacted], as well as [redacted], so we have made
an exception by cancelling her [redacted] voucher and processing a full credit
card refund of the $99 that was paid for her [redacted] voucher back
to her card ending in [redacted].
We hope this resolves **. [redacted]’s issue.
Best regards,
[redacted]

On February 7, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our February 14 response on February 18, 2014. **. [redacted] rejected LivingSocial’s response via the Revdex.com because he feels that LivingSocial is holding his money hostage.
LivingSocial apologizes for the inconvenience **. [redacted] has experienced thus far. **. [redacted]’s voucher has been expired for 36 months. LivingSocial will always honor a refund request for any unredeemed voucher if the merchant goes out of business before the promotional period ends. After that purchasers are only eligible for a Deal Buck refund, equal to the amount paid for the voucher. Since **. [redacted]’s voucher expired on October 28, 2011, and he didn’t contact us until January 11, 2012, only Deal Bucks may be offered at this time. We’ve credited an additional 10 Deal Bucks for the inconvenience. 
We hope that this resolves **. [redacted]’s issue.
Best regards,
[redacted]