LivingSocial, Inc

On February 4, 2014, the RevDex.com received a complaint about LivingSocial from [redacted],
Revdex.com Case Number [redacted]. LivingSocial received the rejection of our February 14
response on February 18, 2014. **. [redacted] rejected LivingSocial’s response via
the Revdex.com because he would like LivingSocial to honor the
price of the stay advertised in the email he received.
 
LivingSocial apologizes for the
inconvenience **. [redacted] has experienced thus far. We acknowledge the wording
of the email was misleading. The price advertised is the rate the stay starts
at. The longer the stay, the price increases. We’re unable to honor the price
advertised since this deal is no longer running on our website. We’re also
unable to do a late buy for **. [redacted] because there are no more vouchers to
be sold. For the inconvenience, 25 Deal Bucks have been credited to **. [redacted]’s
account.
We hope that this resolves **. [redacted]’s issue.
Best regards,
[redacted]

Revdex.com:
I have reviewed the response made by LivingSocial and believe they continue to miss the point of my complaint. My wife and I have a breastfeeding baby who was only 3 months old at the time and CANNOT be separated from her. We have made other reservations for TWO ADULTS at other inns and our baby has NOT counted as an additional guest. Therefore, we did not violate the terms of the agreement. We were sent away solely because of the no-child policy which was NOT explained by either [redacted] or LivingSocial. Period, end of story.  I will use the next-to-worthless deal bucks since that is all I can get back of my money and never do business again with LivingSocial and highly recommend this action to everyone else in the United States and within my personal network. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]The response appears to be a copy of the response sent earlier.
I am rejecting this response because:
I paid $10 in the form of credit which I paid consideration for through [redacted].com's subscription service.  The deal voucher I purchased with it makes explicitly clear that the Paid value is $10.
LivingSocial policy states the paid value is refundable, both on your voucher terms posted at [redacted]), and the refund terms at livingsocial.com (https://help.livingsocial.com/articles/what-is-your-refund-policy).  The policy should mean what it says.  If it does not, LivingSocial is deceiving its customers.
I appreciate LivingSocial refunding the $10 credit 'as a courtesy', but this complaint is a policy issue.  LivingSocial should honor its policy as a matter of course, not as a special courtesy.
Regards,
[redacted]

On September 28, 2014,
the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 
sans-serif;">[redacted]. LivingSocial received the complaint on September 29, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial
because he purchased a voucher for an [redacted] Speaker from [redacted] on
September 12, 2014. He redeemed his voucher and paid $5 directly to [redacted] for
shipping.  [redacted] claims that [redacted] hasn’t replied to his request
for an order update. [redacted] states that he would like for LivingSocial to
refund the $19 paid for this voucher.
LivingSocial sincerely
apologizes that [redacted] hasn’t responded to [redacted]’s request for an update on
his order. Upon review of [redacted]’s request, we found that shipping can take
two weeks from the date of redemption for the item to be received. We
understand today is three days past this two week period, so we’d be more than
happy to reach out to [redacted] on [redacted]’s behalf to request a status of his
order. Prior to this Revdex.com Case, LivingSocial was unaware of any trouble Mr.
Hurley was experiencing with contacting [redacted]. As of today, [redacted] has made
no attempt to contact LivingSocial to request assistance with this
purchase. 
At this time, LivingSocial
is denying [redacted]’s request for a full refund of the amount paid for this
voucher since it has been redeemed on [redacted]’ website. If it is determined that
[redacted] will not be providing [redacted] with this item, we’ll be happy to
proceed with a refund at that time.
If [redacted] would like
LivingSocial’s assistance with requesting a status of this order, we ask that
he contact us directly at help.livingsocial.com, so we can collect the order
information provided by [redacted] at the time he redeemed his voucher on their
website. This information will allow us to reach out to [redacted] to request the
status of his order. 
We hope that this
resolves [redacted]'s issue.
Best Regards, 
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Living Social offered me 600 voucher even thought I requested a refund of $1200.00.  I do not need nor do I want to ever to buy anything on LS.
 I requested it in 09/2014. I have documentation  that I can provide that proves my request. LS never even wanted investigated my original complaint. They just sent me to the bank knowing that it was a fraudulent transaction. It was not a good business practice. I never used any of this money and it is not fair that they have never given me any credit.  I do not think that they have a right to charge for a service that has never been provided and the entire transaction was a fraud. 
Regards,
[redacted]

On April 23, 2014 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 27, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is requesting a refund...

for a purchase made on April 8 in the amount of $80 for the [redacted] Race. **. [redacted] is requesting a refund because of our Me Plus Three program that recognizes a qualified amount of referral purchases to award a free voucher. 
We have reviewed **. [redacted]'s request and apologize for any inconvenience he has experienced with this deal. LivingSocial escalated **. [redacted]'s issue to our management to further investigate his issue of initially receiving a rejection for a refund from our consumer services department. We have confirmed that **. [redacted] is entitled to a refund due to his successful referral of voucher purchases. LivingSocial has addressed the customer experience to the appropriate channels and awarded **. [redacted] a refund.

On July 21, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July...

30, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has not been able to access her account since July 21, 2014.LivingSocial has looked into [redacted]’s request and, after further investigation, LivingSocial has determined that [redacted]’s LivingSocial account was terminated on July 17, 2014 for self service refund abuse, meaning that she requested multiple refunds for vouchers that she had already used, which is a direct violation of our terms and conditions.  We reserve the right in our online terms and conditions to terminate any account in the event of misconduct we consider unacceptable, and we consider [redacted]'s abuse of our self service refund process unacceptable and fraudulent.  LivingSocial will be happy to provide [redacted] with copies of any unused vouchers as [redacted] will no longer have access to her LivingSocial account.We hope that this resolves [redacted]'s issue. 
Best regards, 
Peter

On January 22, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on January 28, 2015. Ms. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she is
unhappy with the time it took a product to be shipped to her.
LivingSocial apologizes for any frustration surrounding this
purchase. LivingSocial Shop items have an estimated delivery time of ten to
twelve days. This can vary based on days UPS is open, holidays, or any natural
events. We understand this situation is upsetting, so we have processed a full
refund. $28.45 has been refunded to the credit card ending in [redacted]. This refund
will show on the account within three to five business days.
We hope that this resolves Ms. [redacted]'s issue.
Best Regards,
Sarah

On June 27, 2016 the Revdex.com received a complaint about LivingSocial from 
font-size: 9pt;">[redacted], Case Number [redacted] . LivingSocial received the complaint on June 29, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial becausethe redemption code for a voucher was not working.
LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. Our records indicate that we have provided the proper redemption code for the [redacted] membership. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. [redacted]’s issue.
Best regards,
Tayler H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It is satisfactory.   However [redacted]ion owes me 20 dollars.  If one calls their number at ###-###-#### no one answers.  They are located in Quebec Montreal so their is not resources to get my money back. They sold us goods that no one wants ince they are not authentic toner cartridges, thus it is important that the public know that [redacted] located at: [redacted] Quebec, [redacted] Canada is not only selling toners that are not usable they refuse to accept my returned items.  It sates it is up to 1 year to return the items and it has been 2 months.  
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This to me is really unethical and disrespectful. There are better ways to attract attention. This is very misleading and deliberate which is unfortunate. I do not know what else to call it other than the classic bait and switch. I think there are laws that address this kind of ill mannered advertising. I brought this up the same day the ad was ran. The delay was caused once again by living social so while it is true that it is no longer available it is because living social refused to honor their own ad at the time the ad was active.
This business practice should not be tolerated. Please help me. Thanks
Regards,
[redacted]

Living Social is an awful organization. They provide a phone number when they cannot answer via email but no one answers the phone. The first time I called I was on hold for 45 minutes, with no one answering. My second call is 17 minutes and going, since I need them to acknowledge the case value is still useable per the voucher until 2021, so that I can get something out of this purchase. I had multiple issues with this organization, but unfortunately I own this not cheap one and so need to persevere.

On June 12, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com case
number [redacted]. LivingSocial received the rejection on June 17, 2014. **.
[redacted] rejected LivingSocial's response via the Revdex.com because
no service was received and the refund was not granted. 
We have reviewed **. [redacted]'s request and
apologize for any inconvenience she has experienced with this deal.
LivingSocial further investigated **. [redacted]'s claim and were able reach out
to [redacted] Landscaping. **. [redacted] had requested to have garbage hauled out,
which is a restriction in the use of the voucher. LivingSocial was able to
verify that no services were provided by [redacted] Landscaping.
In conclusion, LivingSocial had processed an out
of policy refund on May 9, 2014 to **. [redacted]'s card ending in [redacted], which was
returned to us by the financial institution. We then reached out to **. [redacted]
via email on June 12, 2014, asking her to update her credit card information so
we can process the refund for her. In addition, LivingSocial has provided 35
Deal Bucks towards **. [redacted]'s account as our apology for the frustration and
any disappointment this may have caused. If **. [redacted] is able to
contact us and provide us with another credit card number, we will be able to
process the refund.  
We hope that this resolves **. [redacted]'s issue. 
Best regards,
[redacted]

On August 1, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 1, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she...

has not been able to access her account since July 17, 2014.
LivingSocial has looked into [redacted]'s request and, after further investigation, LivingSocial has determined that [redacted]'s LivingSocial account was terminated on July 15, 2014 for self service refund abuse, meaning that she requested multiple refunds for vouchers that she had already used, which is a direct violation of our terms and conditions. We reserve the right in our online terms and conditions to terminate any account in the event of misconduct we consider unacceptable, and we consider [redacted]'s abuse of our self service refund process unacceptable and fraudulent.  
We hope that this resolves [redacted]'s issue. 
Best Regards, 
Sarah

On December 31, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on January 2, 2015. **. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she is
claiming a purchase made on February 20, 2014 for [redacted] Vacation Resort was fraudulent and she would like the purchase to be
refunded.
LivingSocial apologizes for any confusion regarding this
matter.  LivingSocial’s Payment team took
a look into the charge made on Ms. [redacted]’s account. They have confirmed that
the charge was made using a credit card that has been on her account since January
9, 2013. The billing information listed on the card is an exact match to what
the financial institution has on file for **. [redacted]. At this time, no refund
will be issued for this purchase. If **. [redacted] believes the charge is
fraudulent, she will need to work with her financial institution directly. They
will be best able to assist her with any charges made to her account.
We hope that this resolves **. [redacted]'s issue.
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I paid living social directly for services and they should be responsible if the businesses they promote don't follow through with good quality of services. So in future I just won't be purchasing or dealing with living social.
Regards,
[redacted]

On April 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 18, 2014 response on April 21, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com because the request for the proprietor's name, address and phone was not provided.
We have reviewed **. [redacted]'s request and apologize we didn't fulfill his request. We're more than happy to provide the proprietor's informaiton, which is: [redacted] FL [redacted]. They can be reached at: ###-###-####.  
We hope that this resolves **.[redacted]'s issue. 
Best regards, 
[redacted]

On June 20, 2015, the Revdex.com received a complaint
about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial
received the rejection of our June 25, 2015 response on June 25, 2015. [redacted] rejected LivingSocial's response via the Revdex.com because
she feels her voucher should be refunded, as the merchant did not have
availability.
 LivingSocial apologizes
for any frustration.  At this time, no
refund will be offered for [redacted]’s voucher purchase for [redacted].
[redacted] did not reach out in the 30-day refund window to advise of any
scheduling issues, or to request a refund. The information regarding the refund
policy for this deal was available on the deal page prior to purchase. Per the
policy, we strongly recommend that a reservation be made with the merchant
within 30 days of purchase—after that, LivingSocial will not issue any refunds.
[redacted] is now able to use her voucher for the paid value of $206 at [redacted]. To use this value, she can call ###-###-#### to schedule her
stay. 
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On September 4, 2014, the Revdex.com
received a complaint about LivingSocial from [redacted], Revdex.com Case Number
Verdana, sans-serif;">[redacted]. LivingSocial received the
complaint on September 4, 2014. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because they purchased numerous voucher
that haven’t been able to be redeemed for various reasons. They are now requesting
a full refund for all of these vouchers.  
LivingSocial has reviewed [redacted]’s
account and we see that seven separate refund requests were submitted to our
Customer Service team on September 4, 2014. Since there were no specifics
provided within [redacted]’s Revdex.com case, LivingSocial would like to address
these refund requests in a general manner.
Upon investigation of each of [redacted]’s
refund requests, it was found that all seven of the merchants are open and
honoring these vouchers for their paid value. It has also been determined that
they were honoring vouchers throughout the promotional period. All of the
vouchers [redacted] is requesting refunds for are expired. The expiration
dates for these vouchers range from November 15, 2011 to November 15, 2013.
[redacted] contacted LivingSocial three times on September 5, 2013 to request
refunds for three of these seven vouchers for reasons that were of no fault of
the merchant. There has been no contact to LivingSocial from [redacted] since
September 5, 2013. Additionally, these three refund requests were also made
after the expiration date of the vouchers.
In [redacted]’s seven refund requests made
on September 4, 2014, they claim that these merchants weren’t able to honor the
terms of the voucher. [redacted] did not contact LivingSocial during the
promotional periods of these vouchers to inform us of the trouble they were experiencing
redeeming these vouchers.
LivingSocial is denying [redacted]’s seven refund
requests since they were all made more than seven days from the date of
purchase and all of these vouchers have now expired.
LivingSocial is more than happy to assist
with the redemption of vouchers, whether during or after the promotional
period, however once a voucher has expired it is no longer eligible for a
refund. If [redacted] would like assistance contacting the merchants to
redeem these vouchers for their paid value, we ask that they contact our
Customer Service team at help.livingsocial.com so we can work with them to
resolve this issue.
We hope that this resolves [redacted]'s
issue.
Best Regards,
Sarah

On June 7, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of the June 14, 2014 response on June 19,
2014. **. [redacted] rejected LivingSocial’s response via the RevDex.com because **. [redacted] requested a refund for purchase made on April 6,
2014 for Car Safety Video Recorder & Camera for $35, due to non-receipt of
item.
We have reviewed **. [redacted]’s request and apologize for
any inconvenience he has experience with this deal. LivingSocial processed a
full refund in the amount of $35 to **. [redacted]’s card ending in 5430 on June
6, 2014. In addition, was provided with 35 Deal Bucks as our apology for the
incident.
We hope that this resolves **. [redacted]’s concern.
Best Regards,
[redacted]