LivingSocial, Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I agree the fine print was there - however, the overall splash pages and internet advertising are extremely deceptive.  It clearly stated included and then Living Social buried the fact it was not in the fine print.  I guess legally they are covered but they are unethical.
I will not be purchasing further products from Living Social with my own money.
I will do my very best to encourage others to do the same.  I have been successful with multiple individuals to date.  They have vowed not to do business with Living Social in the future due to their deceptive advertising.
Regards,
[redacted]

On September 29, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case
Number [redacted]. LivingSocial received the rejection of our September 30, 2014 response
on October 7, 2014. [redacted] rejected LivingSocial's response via the RevDex.com because he received his [redacted] Speaker and isn’t
satisfied with the quality. [redacted] also claims that [redacted] is not responsive
through their live chat option.
LivingSocial has offered [redacted]
assistance with this purchase on numerous occasions through this Revdex.com case. As
of today, October 7, 2014, [redacted] has not contacted LivingSocial to request
assistance with returning his defective item. LivingSocial has verified that
[redacted] is responsive through their live chat option, but have limited business
hours. They are available Monday through Friday from 10 a.m. to 8 pm. EST. This
information was confirmed with a representative through their live chat option
on their website, which is available to the general public, at 11:16 a.m. EST
on October 7, 2014. The wait time for a representative was less than two
minutes. We ask that [redacted] attempt to contact them during regular business
hours to ensure a response from their team.
During this conversation with [redacted], they let
us know that they’re more than happy to replace [redacted]’s defective item. If
[redacted] would rather proceed with a refund for this voucher, we ask that he
return the product to [redacted]. He can obtain a return authorization number by
emailing his request, along with his order number, to support@[redacted].com. [redacted]' manager has also let
us know that she’s more than happy to personally assist [redacted] in order to
help expedite his request and ensure he receives a response. LivingSocial is
more than happy to provide [redacted] with the direct contact information for
[redacted]' manager, but ask that [redacted] contact us directly at
help.livingsocial.com for this information.  
When [redacted] has returned the defective
item to [redacted], we ask that he contact us to let us know that his item
has been returned. We will contact [redacted] to confirm their receipt of the item
and then process [redacted]’s refund as requested.  
At this time, LivingSocial is denying [redacted]’s request for a refund due to the fact that he has received the item. We
will review the available refund options with [redacted] once the item has been
return to [redacted] and he has contacted us to confirm this.  
We hope that this resolves [redacted]'s
issue.
Best regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: LivingSocial states they hope this resolves the issue. The issue will not be resolved until  I receive the product or a full refund. Neither has happened yet.
Regards,
[redacted]

On January 8, 2016, the Revdex.com received a
complaint about LivingSocial from [redacted]. Revdex.com Case Number [redacted].
LivingSocial received the complaint on January 8, 2016. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she
wants to cancel her deal as she is unable to access LivingSocial’s Merchant
Center.
LivingSocial apologizes for any frustration regarding this matter. We looked
into this matter and confirmed that [redacted] has requested that her
promotion be canceled. Our Merchant Services team has confirmed that, per her
request, we have canceled her promotion and agreement. If [redacted] has any
questions regarding this, we suggest she reach out to LivingSocial Merchant
Services at ###-###-####.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Once again, Living Social Deal Bucks do not allow me to purchase any tangible products or services as has been evidenced repeatedly by the fact I have had to return products and services three separate times due to the vendors not honoring their value.  I would like, once again, the refund in ACTUAL DOLLARS.
Regards,
[redacted]

On September 2, 2014,
the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]....

LivingSocial received the complaint on
September 2, 2014. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because [redacted] made a purchase on July 31, 2014 for [redacted]
Bracelets in the amount of $27, and [redacted] claimed she had not received her
merchandise.
LivingSocial has
reviewed [redacted]’s request and apologize for any inconvenience [redacted] had
experienced with this deal. LivingSocial offered a refund in Deal Bucks and [redacted] accepted the offer. LivingSocial processed a refund in the amount of 27
Deal Bucks on September 1, 2014.
We hope that this
resolves [redacted]’s issue.
Best regards,
Maria

On April 22, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 29, 2014 response on May 1, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com because **. [redacted]' concern regarding the taxes have not been properly addressed. **. [redacted] is further concerned that one has to consent to additional insurance fees to utilize the vouchers. The waiver further allows the merchant to charge for damage of the vehicle up to 24 hours after the driving experience.
LivingSocial has reviewed **. [redacted]'s request and apologizes for any inconvenience he has experienced. At this time we're unable to fulfill **. [redacted]'s request for a credit card refund. A refund is only issued in the event of a cancellation by the merchant. Additionally, LivingSocial has not received any further complaints regarding this issue with the merchant. All information regarding insurance and rescheduling, as well the information regarding the waiver is available in the Fine Print of the deal. The Fine Print is visible both prior to and following all consumer purchases. Taxes are charged by The Motorsport [redacted] upon redemption and **. [redacted] will need to speak with them directly regarding any fees paid. However, as an apology for the inconvenience, we have deposited 60 Deal Bucks into **. [redacted]' LivingSocial account for future use.
We hope that this resolves **. [redacted]' issue.
Best regards,
[redacted]

On August 19, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com
Case Number
font-family: Verdana, sans-serif;">[redacted]. LivingSocial received the complaint on August 20, 2014. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because she wasn’t able to book her Concert Train Ticket with [redacted] Scenic Railroad for the August 16, 2014 date that was chosen at the time
she purchased her voucher on LivingSocial. She states that she contacted
LivingSocial on two occasions to discuss rescheduling this event for September
13, 2014 and claims she hasn’t received a response. [redacted] is
requesting a refund for this purchase and isn’t interested rescheduling this
event at this point due to the lack of customer service she has received.
LivingSocial would like to apologize for the
trouble [redacted] has gone through trying to reschedule her Concert Train
Ticket with [redacted] Scenic Railroad. We took a look at her LivingSocial
account and see that email requests were submitted on August 13, 2014 and
August 14, 2014. Our Customer Service team replied to [redacted]’s request to reschedule
on August 15, 2014 to confirm that April at [redacted] Scenic Railroad would be
able to assist [redacted] with
rescheduling her reservation. We’re terribly sorry if this response didn’t make
it to [redacted]’s inbox.
We
definitely understand how frustrating this situation has been, so we have
issued a courtesy credit of 20 Deal Bucks to [redacted]’s LivingSocial
account. These Deal Bucks expire one year from today, and will automatically
apply to almost any LivingSocial purchase.
We hope that this resolves [redacted]’s issue.
Best Regards,
Sarah

On February 5, 2016, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on February 5, 2016. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she
purchased a voucher for [redacted], shared it with three of her friends, but didn’t
get a Me+3 refund.
LivingSocial apologizes for any confusion. The deal [redacted] purchased for
[redacted] is not eligible for the Me+3 promotion. Per the fine print of the deal,
it cannot be combined with any other offer or promotion, including Me+3.
However, it has come to our attention that some emails went out with a link
that advertised Me+3 for this deal. As this is what we advertised, we will be
honoring [redacted]’s Me+3 refund. $45 has been refunded to the credit card ending
in [redacted]. This refund should appear in [redacted]’s account within five to seven
business days.  Additionally, 10 Deal
Bucks have been refunded to her account. These Deal Bucks never expire and will
apply automatically to almost any purchase.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have contacted Living Social over 20 times via email and their 877 phone number on their website.  I have not received a letter, email, or phone call as to why my account was canceled to date.  I was never informed that my account would be closed  nor was I sent any of the vouchers. 
I have several vouchers which was EXPIRED during this time and I am not able to use them.  I purchased [redacted] play tickets ([redacted] and [redacted])  via Living Social as was not able to use these tickets because I could not access my account.  I called Living Social, to explain this problem, and was told someone would call me within a few hours and no one did.  I will need a refund for all the unused vouchers as I am not able to use them since I cannot access my account nor have them been emailed or sent to me.
To date I have not contact my credit card to dispute these charge, however if I do not receive a refund I will have no choice but to contact them as I am paying for something I do not have access to use.  Furthermore, Living Social is unresponsive when I try to email or call them and no one was able to give me an answer as to why I could not access my account.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:it is a clear bait and switch
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
LivingSocial has failed to make any form of offer to rectify this situation. As it stands now, they continue to hold my money hostage, refusing to return it to me despite not offering any good or service in return. It is my opinion that these appear to be the fraudulent business practices that the Revdex.com was designed to help fight against. Again, I am simply asking for a refund to my credit card on the original purchase price as LivingSocial is unable to provide the good/service that was purchased.
Regards,
[redacted]

On February 8, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on February 9, 2015. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because his voucher
code for [redacted] is not working and he has not received his product
from [redacted]®.
LivingSocial apologizes for any confusion regarding this
matter. Although [redacted]’s voucher was immediately ready for use, the
redemption code provided may take 24 to 48 hours to activate on the [redacted]’ website. If he is still unable to redeem his voucher, we ask that
he contact LivingSocial so we can work on resolving this matter. We looked into
[redacted]’s concern regarding [redacted]®. We were able to verify that his
voucher was not redeemed. His voucher retains the paid value of $70 that can be
used on the merchant’s website. [redacted] has not contacted LivingSocial in
regards to either of his requests. LivingSocial is happy to help resolve
redemption code issues, or concerns regarding the status of an order. [redacted] can reach us at ###-###-####.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On June
29, 2014, the Revdex.com received a complaint about...

LivingSocial
from [redacted] , Revdex.com Case Number [redacted]. LivingSocial received
the complaint on July 3, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because of a deal for [redacted]
being advertised by LivingSocial. **. [redacted] contracted services with [redacted] from
[redacted] and was charged twice by [redacted].
We have reviewed **.
[redacted]’s request and apologize for any inconvenience she has experienced. We have
investigated this claim and could not locate an account or purchase for **.
[redacted]. This purchase may have been made through Amazon Local as we run similar deals.
As the charge to **. [redacted]’s checking account was made by [redacted], this is
a matter that **. [redacted] would need to speak to [redacted] directly. If **.
[redacted] is able to provide any further information to locate the purchase or an account
for **. [redacted], we will provide further assistance.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Living Social has submitted this information to the Revdex.com for purposes of appearing to have resolved the situation, but it is simply not true.
As of today 7/7/2014 I have not received the $15.00 
refund, nor has Living Social notified me of any such refund. My Living Social Account has been disabled by Living Social as retribution after I made this complaint to the Revdex.com, therefore there are no Bill Bucks either.
Regards,
[redacted]

On April 4, 2014 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 6, 2014. **. [redacted]  sent a complaint via the Revdex.com regarding LivingSocial...

because she believes that she should have received a refund for one of her vouchers purchased on January 17, 2014 in the amount $25 as she believes she had three valid referrals for our Me + 3 promotion. 
We’re sorry for any inconvenience that **. [redacted] has encountered. We are not able to process a refund for her purchase as she did not meet the requirements for our Me + 3 promotion. We took a look at **. [redacted]’s purchase and see that two of the referrals were for the same person who purchased the deal twice and the third was for a different person but their purchase declined and was never resolved.  As listed within the terms and conditions of our site it states that if you received an email stating that your deal was free and your friends receive refunds or cancel their purchases afterwards, such that less than three people have purchased the deal using your personalized link, you will no longer be eligible for a free deal.  Also within our help site we clarify that three different friends have to purchase the deal each using a different credit card and making the purchase on their own LivingSocial accounts. As **. [redacted] did not meet these stipulations, we are not able to process a refund for her purchase.
We hope that this resolves **. [redacted]’s issue.
Best regards,[redacted]

On March 13, 2014 the
Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted].
font-family: Arial, sans-serif;">LivingSocial received the complaint on March 22,
2014. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because he is requesting a refund in the amount of $222 from his
purchase made on August 29, 2013 because he states his redemption codes were
not working on the day that his vouchers were set to expire.
We’re sorry for any
inconvenience [redacted] has encountered when trying to redeem his voucher.
We have gone through all of the codes that [redacted] received for his
[redacted] purchase and have confirmed that all of the codes are still valid and
are able to successfully be applied to his prints. We understand that the
expiration date of the voucher states that it is on March 12, 2014, however the
codes are still valid and active and able to be applied towards their
respective size canvas prints. As [redacted] redemption codes are
successfully active, we are not able to process a refund for his purchase but
we have added 5 Deal Bucks to his LivingSocial account for him to apply
automatically towards his next purchase with us.
We hope that this
resolves [redacted] issue.
Best regards,
Phylicia

On February 21, 2014,
the Revdex.com received a complaint about LivingSocial from **.
[redacted], Revdex.com Case Number [redacted]. LivingSocial received...

the
complaint on March 7, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because they haven’t received a credit for
LivingSocial so they can purchase an escape.
We understand **. [redacted]’s experience was disappointing, and we're
sorry for that. We would like to investigate this issue for them but aren't
able to locate their LivingSocial account based on the information provided. If
**. [redacted] would please respond and let us know the email address on their
LivingSocial account or the voucher number, we would be happy to assist
further.
Best regards,
[redacted]

From: Liz H[redacted] <[redacted]@livingsocial.com>Date: Tue, Jan 20, 2015 at 5:51 PMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted], On November 20, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January 20, 2015. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was unhappy with the sub-contractor provided by The [redacted] and the customer service provided by LivingSocial. She is requesting a full credit card refund for her voucherLivingSocial apologizes for any frustration regarding this matter. LivingSocial works to bring consumers together with new businesses in their area. All merchants that apply to be on our site must go through an investigation conducted by our Sales team. We ensure that the merchants listed on LivingSocial comply with their state and local requirements for licensing and insurance.  The merchants do have the option of sub-contracting the services they offer through local providers. In cases like this, we suggest contacting merchant directly to verify the providers they use. As a courtesy to [redacted], we have processed a full refund of $28.00 back to her credit card ending in [redacted]. This refund will post to her account in three to five business days.We hope that this resolves [redacted]’s issue.Best Regards,--Liz H[redacted] | LivingSocial | Senior Counsel | [redacted] | www.livingsocial.com