LivingSocial, Inc

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 Complaint: [redacted]
I am rejecting this response because:
I have tried to use this credit numerous times. Everything I might purchase sends me to Groupon when I go to purchase it. Groupon will not honor this credit. I have no way to use this credit. There are very few items available on Living Social to purchase, and nothing that I would spend my money on. I would be happy to use it on some of the items, but they all go to Groupon. Please revisit and credit this amount back to my credit card...or figure out a way to move my credit to Groupon. 
 
Regards,
[redacted]

On September 22, 2014, the RevDex.com received a complaint about LivingSocial from [redacted] Revdex.com Case
Number [redacted]. LivingSocial received the complaint on September 22, 2014....

[redacted] sent a complaint via the Revdex.com regarding LivingSocial
because he purchased a voucher for [redacted] Zoo Safari Park to use on May 25,
2014 and was denied the use of this voucher due to it being a blackout date.
[redacted] claims the offer was misleading because he was offered a promo code
discount of "memwknd14' to apply towards his purchase, yet wasn't able to use the voucher during the Memorial Day weekend. 
[redacted]'s first contact with LivingSocial regarding this issue was on September 22, 2014. At this time, [redacted] requested a refund
for this voucher because he wasn’t permitted by [redacted] Zoo Safari Park to
use it on May 25, 2014. The Fine Print of this voucher states, “Blackout dates
include: May 24, 25, 26, 2014; August 30, 31, 2014; November 28, 29, 2014.” This
voucher is eligible for a refund in the form of Deal Bucks until December 15,
2014, as long as it remains unused. If [redacted] would like us to process this
refund, we ask that he contact our Customer Service team to initiate this
request.
In regards to the claim that the offer
was misleading, LivingSocial offers numerous promo codes throughout the year, including
holidays, to give our members extra discounts on our many offers. This promo
code wasn’t specific to the [redacted] Zoo Safari Park vouchers and could be
applied towards other offers on our site that were available to use during the
holiday weekend. LivingSocial is denying [redacted]’s requesting for a credit card
refund because the blackout dates were listed in the Fine Print of this offer,
which was available to him prior to purchasing this offer.
We hope that this resolves [redacted]'s
issue.
Best Regards,
Sarah

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 Complaint: [redacted]
I am rejecting this response because:
1 - I always asked for a refund in full to my credit card, and stated this each time I contacted them. I NEVER asked for Deal Bucks, and have repeatedly told LivingSocial I DO NOT want Deal Bucks.
2 - After LivingSocial followed up with the merchant, my deal had expired, making it unusable. Regardless of whether the merchant was open following their contact with LivingSocial, they were not responsive or available during the time I had the deal. I have tried to explain this to LivingSocial numerous times, and they either don't get it, or don't care about their customers, or both.
3 - Their policy is terrible. They need to re-think how they treat customers, and focus more on creating a positive customer experience. Everything I have done with LivingSocial over the last few months has been nothing but a headache and a hassle. I shouldn't be short-changed because of their lousy policies. 
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:
I have responded to one of the LivingSocial customer service supervisors directly. Here is my message below in full.
Thank you for taking the time to respond to me and look into this matter fully. First, I appreciate the gesture of the $37 LivingSocial bucks and the gesture, out of the owner's own pockets, for the one night's stay at the [redacted] inn. However, these are not equivalent to the worth of the deal ($300) which I purchased from you and was made null and void simply because my wife is a breastfeeding mother on MOTHER's DAY. Clearly both [redacted] and LivingSocial failed to identify the inn as having a strict no child/baby policy which resulted in us being turned away at the very last minute and only after driving hundreds of miles. [redacted] did their best to make up for this error but your company has given me nothing but grief until the matter was handed over to you. Therefore, on principle and returning to my original argument, I reject the $37 in deal bucks and demand a full refund of $170 followed by a termination of my membership from LivingSocial. In return, I will not share this negative experience on any company review sites and will withdraw my complaint with the Revdex.com. 
Regards,
[redacted]
Also, I would add their return policy is not applicable in this case because of the nature of the deal and having to reserve a room at the inn two or more months in advance. The 30 day policy makes no sense since [redacted] accepted my reservation in early March and then cancelled the deal on my family because of my nursing daughter on Mother's Day, May 11 without specifying any such no child policy which would have caused me to NOT buy the deal in the first place and thus avoid all this grief and harassment.

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 Complaint: [redacted]
I am rejecting this response because:The deal I purchased was to include weight management assistance.  The weight management assistance offered is at additional cost.  No where on the deal does it state I must pay more for weight management assistance.  I would like a refund since weight management assistance I thought I purchased is not included in the deal I purchased. 
The deal reads:  You'll learn sustainable strategies for managing your weight.  The discussion from the weight loss specialist was the programs they offer and the costs for these programs.
I have attached both the deal page and the worksheet showing cost for the weight management assistance not included in the deal. 
Regards,[redacted]

On January 19, 2015, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number
[redacted]. LivingSocial received the complaint on January 22, 2015. Ms....

[redacted]
sent a complaint via the Revdex.com regarding LivingSocial because
she purchased a voucher for a [redacted] membership that includes a coupon booklet,
and she has not received the coupons yet.
LivingSocial apologizes for any frustration in this matter. LivingSocial does
not generate the coupons for the [redacted] deal Ms. [redacted] purchased. We submit the
information to an outside company contracted by [redacted], and from there, this
company sends the coupons out to the people who bought the deal. Due to this
process, it can take up to four weeks for Ms. [redacted] to get her coupons. At this
time, there is no way to have the coupon order expedited. We apologize that the
address LivingSocial provided for the second coupon order is incorrect. We will
be happy to have them sent out again, and they will be delivered within four
weeks. If Ms. [redacted] would like to have the coupons shipped to her, she will need
to call LivingSocial to confirm her address and provide her [redacted] membership ID
number.
We hope that this resolves Ms. [redacted]'s issue.
 
Best Regards,
Sarah

From: [redacted] <[redacted].com>Date: Fri, May 27, 2016 at 9:22 AMSubject: Complaint [redacted]To: [redacted]
After I filed a complaint with Living Social Inc, they resolved the program on their own. Is there a way I can request to have the complaint closed...

or marked as resolved?Thank you,[redacted]

On February 6, 2014, the
Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on...

February
9, 2014. **. [redacted] sent a complaint via the Revdex.com
regarding LivingSocial because she hasn’t received the canvas print she ordered
from [redacted], and she hasn’t been able to
contact the merchant.
LivingSocial apologizes
for then inconvenience **. [redacted] experienced with this deals. Our records
indicate on February 6, 2014, **. [redacted] accepted the Deal Bucks refund
that was offered to her for this purchase, and 35 Deal Bucks were credited to
her account. This credit is equal to the amount paid for this deal. No other
compensation may be offered at this time.
We hope that this
resolves **. [redacted]’s issue.
Best regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because: I called LivingSocial's customer hotline and they were not able to resolve my issue. In fact, they hung up the phone on me. I also contacted them via [redacted] and never received a response. Part of my original complaint was that the customer service representative (Debra) was unable to help me, unable to answer my questions, unable to transfer me to someone who could answer my questions, and then put down the receiver and hung up on me. I have already tried to resolve this issue through LivingSocial's customer service. It did not work. That's why I contacted the Revdex.com and that is why I am rejecting their response.
Regards,
[redacted]

On July 21, 2014, the Revdex.com
received a complaint about LivingSocial from[redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our August 20, 2014 response on August
21, 2014. [redacted] rejected LivingSocial's response via the RevDex.com because she claims that LivingSocial hasn’t emailed her unused vouchers.
[redacted] also claims that she wasn’t able to retrieve her tickets for “[redacted]” or “[redacted]” and is requesting we provide the photo ID that was used to
retrieve these tickets.
LivingSocial contacted the box offices for “[redacted]” and “[redacted]” and they both informed us that the tickets were retrieved specifically
by [redacted]. It is the policy of both venues to verify that the name on the
photo ID matches the name at will call listed on the voucher before releasing
the tickets. It isn’t standard business practice for box offices to copy the
photo ID that is used to pick up these tickets; however it is required for the
photo ID to match the name on the voucher. It was verified by each box office
that the tickets in question were retrieved by [redacted]. Additionally,
LivingSocial is showing that the vouchers for “[redacted]” and “[redacted]” were printed by [redacted] on July 9, 2014, which was prior to the closing
of her account.
LivingSocial wants to assure [redacted] that we have emailed her active vouchers to [redacted]. We
sincerely apologize if she hasn’t received them. We recommend she check her
spam folder, as well as any filter settings she may have in place through her
email provider. These vouchers were sent on August 20, 2014 at 4:48 p.m. EST. This
email was sent from [email protected].
If [redacted] isn’t able to find our email, we recommend she reach out to her email
provider for further assistance with this matter.  
We hope that this resolves [redacted]'s issue.
Best regards,
Sarah

HORRIBLE COMPANY. Bought certificate for a Chicago play and the theater was not even there. Asked every shop within a block of the address listed and no one knew any thing about this theater. No phone number on the certificate and no listing. Called SL and the girl at LS had a couldn't care less attitude. She was rude and wouldn't even offer a credit. I said so what happens to my $80.00? I don't get any thing for it?! She couldn't answer me other than re-quoting no refunds. DON'T USE SOCIAL LIVING.

On June 13, 2014, the Revdex.com
received a complaint about LivingSocial from [redacted]; Revdex.com Case Number [redacted].
LivingSocial received the complaint on June 14, 2015. **. [redacted]...

sent a
complaint via the Revdex.com regarding LivingSocial because she
purchased a voucher for MCM Cleaning Service for $99 on February 23, 2014, but was not able to schedule an appointment with them, within a
reasonable amount of time. **. [redacted]
then requested a refund on June 10, 2014, and was issued a refund in 99
LivingSocial Deal Bucks to use towards another service. **. [redacted] then
purchased a voucher for [redacted] on June 12, 2014, using 58 of the Deal Bucks that
were on her account. **. [redacted] was then unable to schedule with this merchant
because they did not service her area even though she had checked on
LivingSocial’s website and was told that her zip code was serviceable. **.
[redacted] has now requested a full refund for $99 to her credit card due to the
fact that she cannot find a reliable cleaning service on the website and does
not want to use the Deal Bucks towards anything else.
LivingSocial recognizes the experience that
**. [redacted] has had, and as a courtesy we have issued a refund in the amount of
$99 to her credit card ending in [redacted] for the inconvenience.  
We hope that this resolves **. [redacted]'s issue.
Best Regards,
[redacted]

On November 28, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on December 12, 2014. [redacted] sent a
complaint via the Revdex.com regarding...

LivingSocial because she was
unhappy with her experience with [redacted] and wants to
ensure that LivingSocial investigates the merchants that run on the site.
LivingSocial apologizes for any frustration associated with
this matter. LivingSocial works to bring consumers together with new businesses
in their area. All merchants that apply to be on our site must go through an
investigation by our Sales team. This investigation includes checking
licensing, insurance, and we check into the reviews that are currently
available. While the deal is running, LivingSocial collects feedback from our
consumers. This allows us to make the best decision regarding the deals, and
merchants we continue to run on our website. In regards to any compensation
that was to be provided by [redacted], [redacted]
will need to contact them directly. They will be best able to assist in this
matter moving forward.
We hope that this resolves [redacted]’s issue.
Best Regards,
Sarah

On October 30, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 10289204. LivingSocial received the complaint on October 31, 2014....

[redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased four ticket packages to [redacted] vs. [redacted] for November 1, 2014. As of October 30, 2014, [redacted] had not received her tickets. She also claims that she has received military orders and isn’t able to attend the event, so she was planning on making other arrangements for these tickets. [redacted] is requesting a full refund for these tickets. 
LivingSocial sincerely apologizes that [redacted] didn’t receive her tickets in a timely manner. The first request we received from [redacted] regarding this situation as on October 30, 2014 via email, which can take up to 72 hours for a response. We also want to apologize for any delay in a resolution for [redacted]. Prior to processing her refund, we had to verify that these tickets weren’t used to attend the event. On November 9, 2014, LivingSocial processed a full refund to the method of payment used to complete this purchase. 
We hope that this resolves [redacted]'s issue. 
Best Regards, 
Sarah

On January 31, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on February 2, 2015. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial because...

he
purchased a Dated Escape from LivingSocial and would like a refund for his
purchase.
LivingSocial apologizes for any confusion regarding this
matter. [redacted] attempted to purchase a stay at Hotel [redacted]-Atlanta Midtown. He
initially chose to check in on December 22, 2014 and check out on December 23,
2014. This purchase for $78.88 did not process, and the stay was not booked.
[redacted] then purchased a stay at the [redacted] Atlanta, checking in December 23,
2014 and checking out December 24, 2014. In order to complete his purchase, [redacted] was taken to a page where he needed to check a box that signified he
understood the amount he was being charged, and that he agreed to LivingSocial's
terms & conditions and cancellation policy. After finalizing his purchase,
he contacted LivingSocial directly to change his check-in date. We were unable
to modify the date, so the reservation was canceled, and [redacted] was refunded.
$58.23 was refunded to his credit card ending in [redacted].
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On December 31, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our January 7, 2015 response on January
7, 2015. **.  [redacted] rejected
LivingSocial's response via the Revdex.com because she is unable to
dispute the charge with [redacted] and she was unable to use the vacation
voucher during the promotional period.
LivingSocial apologizes for any confusion. Though **. [redacted]’s
vouchers for [redacted] Vacation Resort can no longer
be used for the promotional value, she can still redeem her vouchers for their
paid value of $600 each at the merchant’s location for at least five years from
date of purchase. The promotional portion of the voucher will always expire on
the date printed on the voucher. If the merchant is in a state where it is
permissible for the paid portion to expire, the paid portion of the voucher
will expire five years from the date that the voucher was issued. In some
states, the law may require the merchant to honor the paid portion of the voucher
beyond five years, in which case the paid portion of the voucher will expire in
accordance with the applicable law. **. [redacted] can contact [redacted] Vacation Resort at ###-###-#### regarding using
the paid value of her vouchers.
We hope that this resolves **. [redacted]’s issue.
Best regards,
Sarah

On July 22, 2015, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 1072826. LivingSocial received the complaint...

on July 23, 2015. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had difficulty getting confirmation from [redacted]; regarding her trip to Dominica Republic.
LivingSocial apologizes for the experience that [redacted] had with this deal. Our records indicate that we issued a full refund for $1,067 to the payment method used on July 22, 2015. In addition, we credited [redacted]’s account with 70 Deal Bucks for the inconvenience caused.
We hope that this resolves [redacted]'s issue. 
Best Regards, 
Mey L[redacted].

On January 5, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on January 6, 2015. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because he is
unsatisfied with the work provided by [redacted], and is requesting a full
refund.
LivingSocial apologizes for any frustration regarding this
matter. LivingSocial’s Merchant Services team reached out to the merchant in
regards to [redacted]’s voucher. [redacted] advised that he was satisfied with
the repair at the time of purchase, and made no complaints. They also advised
that two weeks post repair, [redacted] contacted them to advise the screen had
been broken again due to being dropped. [redacted] does not provide warranties
that cover this type of damage to their repairs. LivingSocial is unable to
offer a refund as the merchant provided the services listed on the voucher. [redacted] will need to work directly with [redacted] to resolve any issues
regarding the repair done to his property.  
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

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 Complaint: [redacted]
I am rejecting this response because:
I have contacted [redacted] bank , my credit card company in 09/2014. 
They could not give me any credit because there is 60 days deadline to report fraud. Unfortunately, I was very ill from 02/2014 too 09/2014 and could not do it. 
I reported  the fraud to Living Social in 09/2014. I have not used any vacation , the voucher was valid until 12/31/2014, so they should just simply give me a refund. 
LS charged me 1200 for service I never used. 
If you need I can provide with paperwork regarding my complaints to Living Social and my bank [redacted]. 
Thank you very much for your assistance. 
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] If no availability on date I asked for they could of asked if another date would of worked for me rather than just deny by request. I actually asked about two dates and find it hard to believe that a Sunday night was booked solid.