LivingSocial, Inc

On March 18, 2015, the Revdex.com received a complaint
about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial
received the complaint on March 18, 2015. [redacted] sent a complaint via the
Revdex.com regarding LivingSocial...

because she purchased a Bluetooth
noise-canceling headset and built-in mic on February 22, 2015 and has not
received her order yet. She is also unhappy with a recent interaction with
LivingSocial Customer Service.
LivingSocial apologizes for any frustration regarding this
matter. We looked into this and we can confirm that $56.71 has been refunded
back to [redacted]’s [redacted] account. [redacted] was given a credit of 5
Deal Bucks to her account. These Deal Bucks are still available and expire
March 13, 2016. Our Merchant Services team reached out to the vendor and they
have provided a valid tracking number for her order. The purchase can be
tracked here: [redacted].
[redacted] is showing an expected delivery date of March 24, 2015.
LivingSocial is sorry to hear that [redacted]’s recent
interaction with our Customer Service team was not what she expected. We
appreciate the time she took to provide us with this feedback, and it has been
reported to the proper channel. If [redacted] does not receive her package by
March 24, 2015, we suggest she gives LivingSocial a call. We can be reached at
###-###-#### and we will be happy to look into this further for her.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On November 17, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on November 17, 2014). [redacted] sent a
complaint via the Revdex.com regarding...

LivingSocial because she
placed two orders with [redacted] Designs for personalized monogram wall art and
has not received her orders yet.
LivingSocial apologizes for any frustration with this
matter. At this time, LivingSocial has processed a full refund of $42.50 back
to [redacted]’s original form of payment. A refund was processed due to the
non-receipt of the product within the listed time frame. The refund should post
to [redacted]’s account within three to five business days. The order placed
with [redacted] Designs will continue to be processed and shipped out. [redacted] will receive an email with tracking information once the order has
shipped.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have contacted [redacted] bank , my credit card company in 09/2014. 
They could not give me any credit because there is 60 days deadline to report fraud. Unfortunately, I was very ill from 02/2014 too 09/2014 and could not do it. 
I reported  the fraud to Living Social in 09/2014. I have not used any vacation , the voucher was valid until 12/31/2014, so they should just simply give me a refund. 
LS charged me 1200 for service I never used. 
If you need I can provide with paperwork regarding my complaints to Living Social and my bank [redacted]. 
Thank you very much for your assistance. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] If no availability on date I asked for they could of asked if another date would of worked for me rather than just deny by request. I actually asked about two dates and find it hard to believe that a Sunday night was booked solid.

A merchant that promoted a deal through Living Social damaged our stainless steel appliances. I called Living Social twice and asked that a customer service manager contact me. They refused to call me. They said that they don't care. Once the voucher is used it doesn't matter any more. The merchant claimed to be a Revdex.com Accredited business on the Living Social website, however they are not. The company should protect the consumer against bad businesses. At the very least they should investigate the matter and talk with the merchant to assure this doesn't happen to other customers. We expect some financial restitution for this damage. We don't feel like we should have to take it to small claims court on our own without the backing of Living Social. The Customer Service representative, Christa was horrible and Caitlyn the manager wouldn't even return my phone call. I waited on the phone twice for 40 minutes!

On July 21, 2014, the RevDex.com received a complaint about LivingSocial from [redacted],
Revdex.com Case Number [redacted]....

LivingSocial received the complaint on July 22, 2014.
**. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because **. [redacted] made a purchase on July 21, 2014 for
ProFlowers in the amount of $16. **. [redacted] claims this deal included
delivery or shipping of product. This is not the case for this purchase. As
indicated in the fine print, “Voucher does not include tax, shipping, and
handling.”
LivingSocial has reviewed
**. [redacted]’s request and apologize for any misunderstanding **. [redacted] had experienced with this deal. LivingSocial processed a refund in the amount of $16
back in the same method in which it was paid. In addition, LivingSocial has
applied 5 Deal Bucks to **. [redacted]’s LivingSocial account, to use towards a
future purchase.
We hope that this resolves
**. [redacted]’s issue.
Best regards,
[redacted]

On May 13, 2015, the Revdex.com received a complaint
about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial
received the complaint on May 14, 2015. [redacted] sent a complaint via the
Revdex.com regarding LivingSocial...

because she wants a credit card
refund for her voucher from [redacted]. She claims the
merchant is out of business, and that LivingSocial deleted the voucher from her
account to keep her from accessing it.
LivingSocial apologizes for any confusion. [redacted]
purchased her voucher for [redacted] on April 21, 2014.
She requested a Deal Bucks refund on June 24, 2014 due to being unable to
schedule with the merchant. Her voucher was refunded in the amount of 242 Deal
Bucks on June 27, 2014. When a refund is processed for a voucher, the voucher
will no longer be listed under ‘my vouchers’ as it is no longer valid. [redacted] was unable to access her voucher due to the refund that had been
processed.
[redacted]’ refund was processed to Deal Bucks in
accordance with LivingSocial’s Good Deal Guarantee. Her refund request was
submitted outside of the seven-day window for credit card refunds. LivingSocial’s
Merchant Services team verified the merchant was open during the promotional
period, and we were able to contact them via the phone number listed on the
voucher. [redacted] never reached out to LivingSocial in regards to the fact
she was unable to schedule with the merchant, so we were unable to assist her
in scheduling an appointment with [redacted]. At this
time, a full refund of 242 Deal Bucks has been processed for [redacted]’
voucher. LivingSocial will not be offering a credit card refund for this
voucher.
LivingSocial is happy to confirm that [redacted] is still in business. They are open and accepting appointments. The
merchant was also open and honoring vouchers throughout the promotional period
of the deal. They can be reached at ###-###-#### or via their website at [redacted].
LivingSocial is committed to providing an amazing experience
to each person who contacts us. We want to make sure we're able to take care of
any questions or issues as quickly as possible, and we feel that the phone is
the best way to do that. We understand this option may not always be the best
for everyone. We do want to eliminate wait times as much as possible by having
you give us a call for support. We just know that we're able to provide you
with a quicker fix that way. [redacted]’ can call us at ###-###-#### if she
has any questions regarding her refund or policy. We are available every day of
the week from 9 a.m. to 8 p.m. EST and happy to help.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Coupons were not mailed and I have not received them. No one from living social has called my me regarding this matter. I have already called living social 3 times regarding this issue and will not call back. Please issue a refund to my credit card for the full purchase price of the voucher. Living social has refused to honor the advertised items and it has been almost six months since I purchased the voucher and this is way longer than the advertised timeframe of 4 weeks. The advertised coupon did not state that I would have to call living social and provide any additional information to living social in order to receive the coupons. I cannot and will not spend additional time on this matter and do not wish to do business with an unethical company. Patiently awaiting a full refund to my credit card.
Regards,
[redacted]

On August 24, 2016, the Revdex.com received a rejected response from [redacted], Case Number [redacted]. Ms. [redacted] rejected the response stating she could not successfully reach the merchant.
LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. LivingSocial is unable to issue this refund to your orginial form of payment, as it if out of policy. The consumer has seven days to contact LivingSocial to receive a credit card refund for a purchase.We encourage Ms. [redacted] to use the Deal Bucks that were issued for this purchase. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. [redacted]'s issue.
Best regards,
Tayler H[redacted]

On May 8, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 10043644. LivingSocial received the complaint on May 18, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a...

voucher on September 13, 2013 for $39 and has since had trouble scheduling for an appointment with [redacted]. 
LivingSocial apologizes for the experience that [redacted] had with this voucher. Our refund policy allows for refunds within seven days of purchase or if a merchant goes out of business. A credit was processed outside of this refund policy as a courtesy to [redacted]. The credit was processed on May 11, 2014 to [redacted] in the amount of 39 Deal Bucks.
We hope that this resolves [redacted]’s issue.
Best regards, 
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Some woman called KImberly from Living Social has been lying to me for months saying she will contact me and she has not!
My credit  card is now in serious trouble because of her incompetence and has gone to a collections agency!
She should be fired!
Their customer service is abysmal, they can't find your account and they won't talk to you on the phone!
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I have not heard from [redacted].  I don't know where to look up and see if they are fully licensed and bonded.  do you?  I don't think that they are.  can you find out?
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have checked ALL my folders and have to date still received no vouchers.  I have also called to ask why they have not been emailed when I am being told they have and no one is able to assist me or give me an answer.
The tickets were never picked up by me as I do not have a copy of the vouchers.
I even called 3 times on the day of the performance for [redacted] and was told that my account does not exist and I was not told why I am not able to log in until I opened the Revdex.com Claim which was days later.
This business is very fraudulent, they state they emailed me the vouchers and I have not received it, they state the vouchers were retrieved by myself but can provide no come of my ID or signature that I picked up the tickets.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:i have requested the refund of the purchase so I can use for other discount or values, but it was rejected because the living social said. They are able to contact with the business and they are operating. so my request was rejected, so i've tried to call time after time and it was never answered and I just gave up.
I personally use many site for purchase ranging from [redacted] to [redacted] to different social sites. And sometime after I show good deal and bought them. and again.  the site did not honor my coupon.. and dance class.. when I went there they only offered on friday class for the deal. and it was not listed on the coupon as such. and last is that every time the request for refund for credit is rejected. and compare to other site who they call the company and try to resolve the issue. from this company I just get email saying, I"m sorry your window of return in 7 day has expired. good luck next time.
I've spent money on these coupon. what are deal if you can't redeem them or what good is deal site if they are not making sure the customer is actually having a good experience and actually use the coupons.what good is a discount if the purchaser can not use them?
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The statement made by Ms. B[redacted] regarding the refund policy on my voucher is not correct.  The Refund Policy on my printed voucher states: "LivingSocial will provide a refund if you change your mind within five days after you've purchased your voucher and want to return the unused voucher.  After that, we do not provide refunds except that we will provide a refund if you are unable to redeem your voucher because the merchant has gone out of business."  I would be happy to provide you and/or LivingSocial with a copy of my voucher. Is there an address I can send a copy to?  Unfortunately I am not computer savvy enough to attach it to this complaint form.  This would clearly show that the policy Ms B[redacted] is quoting is NOT the policy on my voucher.
My concern with this matter goes far beyond a refund or credit for my $45.00 expense.  What is a consumer to do if a corporation refuses to abide by the policy clearly stated on the voucher/purchase agreement?
Regards,
[redacted]

On October 27, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 27,...

2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because his voucher for [redacted] Carpet Care was marked as redeemed when services weren’t yet rendered. He is requesting a refund for this voucher. 
LivingSocial apologizes for any inconvenience **. [redacted] experienced with his voucher accidentally being marked as redeemed. **. [redacted]’ first contact with LivingSocial was on October 27, 2014 to let us know that the voucher had been marked as redeemed when services hadn’t actually been rendered. We immediately opened an investigation of the situation and let **. [redacted] know we would be back in touch with him once this investigation was complete. LivingSocial must confirm the status of a voucher with a merchant prior to a refund being issued. We were able to confirm with the merchant on October 28, 2014 that services weren’t rendered, so we have issued **. [redacted] a full refund to the method of payment. This refund can take anywhere from three to five business days to process. 
We hope that this resolves **. [redacted]' issue. 
Best Regards, 
Sarah

On November 28 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our December 17, 2014 response on
December 18, 2014. [redacted] rejected LivingSocial's response via the RevDex.com because she has not heard from [redacted] and has questions
on their licensing.
LivingSocial’s
Merchant Service team reached out to [redacted] Duct Cleaning who was able to
verify that the subcontractor, House Air Care, is a licensed and bonded
merchant.  [redacted] Duct Cleaning has
requested that [redacted] reach out to them directly to resolve any further
issues regarding the services rendered or to answer any questions she has. They
can be reached at ###-###-#### or by email at [redacted]. At
this time, LivingSocial has confirmed that both [redacted] Duct Cleaning and
[redacted] are licensed and bonded merchants. [redacted] Duct Cleaning has
been in direct contact with [redacted], and provided a refund check to her.
They are ready to assist with any other questions or concerns regarding their
business, and services rendered.
We hope that this resolves [redacted]'s issue.
Best regards,
Sarah

On October 26, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 27, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial...

because she purchased two vouchers on March 20, 2014 for an event on October 24, 2014 and was unable to attend the event. [redacted] claims she received a reminder email from LivingSocial on October 23, 2014, but didn’t receive this email until Saturday morning. [redacted] is requesting a full refund to her credit card for the cost of her two vouchers. [redacted] is also stating that she was unable to reschedule her voucher for a different date. 
LivingSocial sincerely apologize that [redacted] was unable to attend the event scheduled for October 24, 2014 at 7:30 p.m. We have reviewed her request and see that these tickets are non-refundable. 
Additionally, at the time of purchase, [redacted] chose the option for the show on October 24, 2014 at 7:30 p.m. Since these vouchers were purchased for a specific date and time, they are not able to be rescheduled. The Fine Print of this offer, which was made available prior to purchase, states “This event is nonrefundable. No full or partial refunds are given to customers who miss the event,” and “The deal is valid only for tickets on the date[s] of the event as listed and may not be exchanged or redeemed for any other dates.” Since this purchase is non-refundable, and no changes were made to the date or time of the event, LivingSocial is denying [redacted]’s request for a refund. 
We hope that this resolves [redacted]'s issue. 
Best Regards, 
Sarah

On February 4, 2016, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on February 4, 2016. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she was
interested in taking advantage of our Good
Deal Guarantee and was unable to reach LivingSocial.
LivingSocial apologizes for any frustration. We looked into [redacted]’ account,
and show she has one purchase for [redacted]. This voucher was for
a dated event and expired on September 14, 2014. Dated Event vouchers are
always non-refundable, and are only valid on the specific event date that was chosen
at the time of purchase.  Based on the information, [redacted]’ voucher
does not qualify for the Good Deal
Guarantee. If [redacted] has any questions regarding this, we ask she reach out
to LivingSocial at ###-###-####.
We hope that this resolves [redacted]' issue.
Best Regards,
Sarah

Date: Tue, Feb 23, 2016 at 4:08 PMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted], Thanks for the email letting me know that we have an outstanding response due. Here is the response to [redacted] rebuttal: On January 4, 2016, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our January 14, 2016 response on January 21, 2016. [redacted] rejected LivingSocial's response via the Revdex.com because she purchased her deal through LivingSocial, and feels LivingSocial should be responsible if a consumer is unsatisfied with the services they receive.LivingSocial apologizes for any confusion. We appreciates any feedback we receive regarding merchants who are out of business and will ensure this information gets sent to the appropriate team.  We understand that [redacted] was unsatisfied with her experience with [redacted]. Once a voucher has been redeemed, the merchant is responsible for the quality of the service that they provide. If [redacted] is unhappy with the massage she got, we ask that she contact [redacted]. They will be best able to resolve any concerns she has regarding the services she received.We hope that this resolves [redacted]' issue.Best Regards,