LivingSocial, Inc

On March 18, 2015, the Revdex.com received a complaint
about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial
received the complaint on March 18, 2015. [redacted] sent a complaint via the
Revdex.com regarding LivingSocial...

because she purchased a Bluetooth
noise-canceling headset and built-in mic on February 22, 2015 and has not
received her order yet. She is also unhappy with a recent interaction with
LivingSocial Customer Service.
LivingSocial apologizes for any frustration regarding this
matter. We looked into this and we can confirm that $56.71 has been refunded
back to [redacted]’s [redacted] account. [redacted] was given a credit of 5
Deal Bucks to her account. These Deal Bucks are still available and expire
March 13, 2016. Our Merchant Services team reached out to the vendor and they
have provided a valid tracking number for her order. The purchase can be
tracked here: [redacted].
[redacted] is showing an expected delivery date of March 24, 2015.
LivingSocial is sorry to hear that [redacted]’s recent
interaction with our Customer Service team was not what she expected. We
appreciate the time she took to provide us with this feedback, and it has been
reported to the proper channel. If [redacted] does not receive her package by
March 24, 2015, we suggest she gives LivingSocial a call. We can be reached at
###-###-#### and we will be happy to look into this further for her.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On November 17, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on November 17, 2014). [redacted] sent a
complaint via the Revdex.com regarding...

LivingSocial because she
placed two orders with [redacted] Designs for personalized monogram wall art and
has not received her orders yet.
LivingSocial apologizes for any frustration with this
matter. At this time, LivingSocial has processed a full refund of $42.50 back
to [redacted]’s original form of payment. A refund was processed due to the
non-receipt of the product within the listed time frame. The refund should post
to [redacted]’s account within three to five business days. The order placed
with [redacted] Designs will continue to be processed and shipped out. [redacted] will receive an email with tracking information once the order has
shipped.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

A merchant that promoted a deal through Living Social damaged our stainless steel appliances. I called Living Social twice and asked that a customer service manager contact me. They refused to call me. They said that they don't care. Once the voucher is used it doesn't matter any more. The merchant claimed to be a Revdex.com Accredited business on the Living Social website, however they are not. The company should protect the consumer against bad businesses. At the very least they should investigate the matter and talk with the merchant to assure this doesn't happen to other customers. We expect some financial restitution for this damage. We don't feel like we should have to take it to small claims court on our own without the backing of Living Social. The Customer Service representative, Christa was horrible and Caitlyn the manager wouldn't even return my phone call. I waited on the phone twice for 40 minutes!

On July 8, 2016 the Revdex.com received a rejected response from [redacted], Case Number [redacted]. Mr. [redacted] rejected the response because we won’t process a refund when he did not receive [redacted] coupons included in the deal.
LivingSocial apologizes for the inconvenience this has cause Mr. [redacted]. LivingSocial has explained that [redacted] is in charge of sending the coupons and providing the tracking numbers. LivingSocial serves as the middle man to the deal but does not directly provide the services or products. LivingSocial is responsible for providing the discounted price of the voucher. Mr. [redacted] is encouraged to contact [redacted] to receive any additional compensation.
We hope this resolves Mr. [redacted]s' issue.
Best regards,
 
Tayler H[redacted]

On January 22, 2014, the
Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on...

February
2, 2014. **. [redacted] sent a complaint via the Revdex.com
regarding LivingSocial because she never received the 6-Foot
Blackboard Wall Decal she purchased.
LivingSocial apologizes
for the inconvenience **. [redacted] experienced with this purchase. Our records
show on January 22, 2014 a refund in the form of 16 Deal Bucks was credited to
**. [redacted]’s account. This credit is equal to the amount paid for the deal.
We’re unable to process a refund back to **. [redacted]’s [redacted] account because
her request is outside of our refund policy. Our policy allows full refunds to
be requested within the first seven days of purchasing the voucher. After the
first seven days, only Deal Bucks may be requested. No other compensation may
be offered at this time.
We hope that this
resolves **. [redacted]’s issue.
Best regards,
[redacted]

On May 8, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 10043644. LivingSocial received the complaint on May 18, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a...

voucher on September 13, 2013 for $39 and has since had trouble scheduling for an appointment with [redacted]. 
LivingSocial apologizes for the experience that [redacted] had with this voucher. Our refund policy allows for refunds within seven days of purchase or if a merchant goes out of business. A credit was processed outside of this refund policy as a courtesy to [redacted]. The credit was processed on May 11, 2014 to [redacted] in the amount of 39 Deal Bucks.
We hope that this resolves [redacted]’s issue.
Best regards, 
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I have not heard from [redacted].  I don't know where to look up and see if they are fully licensed and bonded.  do you?  I don't think that they are.  can you find out?
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Some woman called KImberly from Living Social has been lying to me for months saying she will contact me and she has not!
My credit  card is now in serious trouble because of her incompetence and has gone to a collections agency!
She should be fired!
Their customer service is abysmal, they can't find your account and they won't talk to you on the phone!
Regards,
[redacted]

On August 24, 2016, the Revdex.com received a rejected response from [redacted], Case Number [redacted]. Ms. [redacted] rejected the response stating she could not successfully reach the merchant.
LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. LivingSocial is unable to issue this refund to your orginial form of payment, as it if out of policy. The consumer has seven days to contact LivingSocial to receive a credit card refund for a purchase.We encourage Ms. [redacted] to use the Deal Bucks that were issued for this purchase. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. [redacted]'s issue.
Best regards,
Tayler H[redacted]

On May 13, 2015, the Revdex.com received a complaint
about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial
received the complaint on May 14, 2015. [redacted] sent a complaint via the
Revdex.com regarding LivingSocial...

because she wants a credit card
refund for her voucher from [redacted]. She claims the
merchant is out of business, and that LivingSocial deleted the voucher from her
account to keep her from accessing it.
LivingSocial apologizes for any confusion. [redacted]
purchased her voucher for [redacted] on April 21, 2014.
She requested a Deal Bucks refund on June 24, 2014 due to being unable to
schedule with the merchant. Her voucher was refunded in the amount of 242 Deal
Bucks on June 27, 2014. When a refund is processed for a voucher, the voucher
will no longer be listed under ‘my vouchers’ as it is no longer valid. [redacted] was unable to access her voucher due to the refund that had been
processed.
[redacted]’ refund was processed to Deal Bucks in
accordance with LivingSocial’s Good Deal Guarantee. Her refund request was
submitted outside of the seven-day window for credit card refunds. LivingSocial’s
Merchant Services team verified the merchant was open during the promotional
period, and we were able to contact them via the phone number listed on the
voucher. [redacted] never reached out to LivingSocial in regards to the fact
she was unable to schedule with the merchant, so we were unable to assist her
in scheduling an appointment with [redacted]. At this
time, a full refund of 242 Deal Bucks has been processed for [redacted]’
voucher. LivingSocial will not be offering a credit card refund for this
voucher.
LivingSocial is happy to confirm that [redacted] is still in business. They are open and accepting appointments. The
merchant was also open and honoring vouchers throughout the promotional period
of the deal. They can be reached at ###-###-#### or via their website at [redacted].
LivingSocial is committed to providing an amazing experience
to each person who contacts us. We want to make sure we're able to take care of
any questions or issues as quickly as possible, and we feel that the phone is
the best way to do that. We understand this option may not always be the best
for everyone. We do want to eliminate wait times as much as possible by having
you give us a call for support. We just know that we're able to provide you
with a quicker fix that way. [redacted]’ can call us at ###-###-#### if she
has any questions regarding her refund or policy. We are available every day of
the week from 9 a.m. to 8 p.m. EST and happy to help.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On July 21, 2014, the RevDex.com received a complaint about LivingSocial from [redacted],
Revdex.com Case Number [redacted]....

LivingSocial received the complaint on July 22, 2014.
**. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because **. [redacted] made a purchase on July 21, 2014 for
ProFlowers in the amount of $16. **. [redacted] claims this deal included
delivery or shipping of product. This is not the case for this purchase. As
indicated in the fine print, “Voucher does not include tax, shipping, and
handling.”
LivingSocial has reviewed
**. [redacted]’s request and apologize for any misunderstanding **. [redacted] had experienced with this deal. LivingSocial processed a refund in the amount of $16
back in the same method in which it was paid. In addition, LivingSocial has
applied 5 Deal Bucks to **. [redacted]’s LivingSocial account, to use towards a
future purchase.
We hope that this resolves
**. [redacted]’s issue.
Best regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Coupons were not mailed and I have not received them. No one from living social has called my me regarding this matter. I have already called living social 3 times regarding this issue and will not call back. Please issue a refund to my credit card for the full purchase price of the voucher. Living social has refused to honor the advertised items and it has been almost six months since I purchased the voucher and this is way longer than the advertised timeframe of 4 weeks. The advertised coupon did not state that I would have to call living social and provide any additional information to living social in order to receive the coupons. I cannot and will not spend additional time on this matter and do not wish to do business with an unethical company. Patiently awaiting a full refund to my credit card.
Regards,
[redacted]

On November 14, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our January 20, 2015 response on January
22, 2015. **. [redacted] rejected LivingSocial's response via the RevDex.com because she is unable to locate her vouchers for Dr. [redacted] and
feels they have been hidden from her.
LivingSocial apologizes for any confusion regarding this
matter.  We looked into the vouchers that
were purchased for Dr. [redacted]. Our Payment team has verified that **.
[redacted] opened a dispute with her financial institution regarding the payment for
these vouchers. Since the payments for these vouchers were disputed, the
vouchers are no longer valid. **. [redacted] will be unable to view the vouchers,
as they are no longer active. At this time, it is best for **. [redacted] to work
directly with her financial institution, as they will have the best information
regarding the disputes, and any refunds that may have been processed for her
vouchers.
We hope that this resolves **. [redacted]’s issue.
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
[redacted] did not come out to my house.  they subbed the work out to an unlicensed man.  the name of that company is [redacted] out of Cherry Valley, MA.  Can living social find out why they ([redacted]) sent an unlicensed company out to my house?  I contacted another hvac company and they use brushes to clean the ducts not blowing it out and sucking it up through a vacuum.  The man did not properly close the vents or cover the vents and dirt and soot got all over my house and dog!  Living social needs to know that this company has 5 or 6 other names that they go by and are not a legitamite company out of massachusetts.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:As the response said "This purchase for $78.88 did not process, and the stay was not booked. [redacted] then purchased a stay at the [redacted] Atlanta." I just saw my credit card account and the amount $78.88 is still on my bank statement. The attachment showed the the detail about my bank statement and my credit card dispute information. I hope they can refund this amount to my credit card. thank you.
Regards,
[redacted]

On February 18, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on February 19, 2015. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she
purchased a voucher for [redacted] and has not gotten the coupons offered with the
deal. She is also unhappy with the recent interaction she had with LivingSocial
Consumer Services.
LivingSocial apologizes for any frustration associated with
this matter. We looked into this and verified that the [redacted] coupons were
mailed to [redacted] on September 17, 2014 and November 24, 2014. It can take
up to four weeks from when they show as mailed to be received. In her most
recent call to LivingSocial, [redacted] did not provide the information needed
to request the coupons be resent to her provided address.  If [redacted] would like her coupons to be
resent, we will need her to call us with to confirm her shipping address, and
provide her [redacted] member ID.
LivingSocial apologizes for the negative experience [redacted] had with our Consumer Services team. We looked into this, and we show
that [redacted]’ call dropped while it was being transferred to a supervisor.
Kendra attempted to call [redacted] back at the number she provided but was
unable to get through. The supervisor, [redacted], also attempted to call her,
but was unable to reach her. Please know that we take feedback like this very
seriously. We will still look into this call to ensure that we are providing a
phenomenal experience on each and every contact. Our goal is to always provide
the best service to each consumer. Once again, LivingSocial is happy to have [redacted] coupons resent to her. We just ask that she call [redacted] to
confirm her shipping address and provide us with her [redacted] member ID.
We hope that this resolves [redacted]’ issue.
Best Regards,
Sarah

Date: Tue, Feb 23, 2016 at 4:08 PMSubject: Re: [redacted] Rebuttal ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>[redacted], Thanks for the email letting me know that we have an outstanding response due. Here is the response to [redacted] rebuttal: On January 4, 2016, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our January 14, 2016 response on January 21, 2016. [redacted] rejected LivingSocial's response via the Revdex.com because she purchased her deal through LivingSocial, and feels LivingSocial should be responsible if a consumer is unsatisfied with the services they receive.LivingSocial apologizes for any confusion. We appreciates any feedback we receive regarding merchants who are out of business and will ensure this information gets sent to the appropriate team.  We understand that [redacted] was unsatisfied with her experience with [redacted]. Once a voucher has been redeemed, the merchant is responsible for the quality of the service that they provide. If [redacted] is unhappy with the massage she got, we ask that she contact [redacted]. They will be best able to resolve any concerns she has regarding the services she received.We hope that this resolves [redacted]' issue.Best Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:i have requested the refund of the purchase so I can use for other discount or values, but it was rejected because the living social said. They are able to contact with the business and they are operating. so my request was rejected, so i've tried to call time after time and it was never answered and I just gave up.
I personally use many site for purchase ranging from [redacted] to [redacted] to different social sites. And sometime after I show good deal and bought them. and again.  the site did not honor my coupon.. and dance class.. when I went there they only offered on friday class for the deal. and it was not listed on the coupon as such. and last is that every time the request for refund for credit is rejected. and compare to other site who they call the company and try to resolve the issue. from this company I just get email saying, I"m sorry your window of return in 7 day has expired. good luck next time.
I've spent money on these coupon. what are deal if you can't redeem them or what good is deal site if they are not making sure the customer is actually having a good experience and actually use the coupons.what good is a discount if the purchaser can not use them?
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It's not true that the service fee is not always charged.  In fact, I was told point blank on the phone that the service fee is always charged.  Even their website says: "[redacted] charges a one-time service fee" at [redacted]
Thus, the fine print should not have said "may charge" but "will be charged an additional service charge even within their service area".  How can Livingsocial be allowed to continue with this kind of business practice allowing their advertisers to be misleading?  So much for their "Good Deal Guarantee".
Regards,
[redacted]

On September 17, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our September 18, 2015 response on September
24, 2015.[redacted] rejected LivingSocial's response via the RevDex.com because she wants a refund for her [redacted] Nashville
purchase as she has moved.
LivingSocial apologizes for any frustration. At this time, we will not be offering
a refund for this purchase as the Fine Print of the deal shows that the event
is nonrefundable.  We suggest that [redacted] give LivingSocial a call at ###-###-#### so we can discuss this matter
further with her. She has not contacted LivingSocial regarding this matter, so
we have been unable to look into her specific inquiry. She can contact us Monday
through Friday, 9am to 8pm ET, or Saturday through Sunday, 9am to 6pm ET.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah