LivingSocial, Inc

Review: I purchased a Living Social Voucher for a Two Night Stay for Two in a Deluxe Cabin at [redacted]; Choice of Horseback Riding,, Paintball,, or Treetop Ropes Course for Two; and White--Water Rafting for Two from [redacted]. I attempted to contact this organization multiple times within the first seven days after receiving my voucher and was unable to reach them to schedule a time for the excursion within the first seven days, which is also the time in which Living Social allows for a refund. After finally getting in touch with the organization, most reasonable times for my to travel were booked, and there was no availability for a trip with all three couples who originally purchased this with the intent to travel together. I contacted Living Social and spoke with [redacted] at extension [redacted], and her supervisor, neither of which were able to offer a refund. If I hadn't attempted to contact the organization to make reservations multiple times within the first 7 days I would understand the refund policy being enforced, but this policy is not reasonable when I cannot speak with the merchant in order to determine the capacity of reservations.Desired Settlement: I would like a refund of the cost of the voucher via cash, check, or credit card refund.

Business

Response:

On June 20, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 21, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] tried to contact the merchant, but was not able to and would like a refund.

Review: I purchased a cooking class for my fiancee's birthday through Living Social. She made two separate attempt to schedule the class, leaving messages on March 15th and March 20th with no response on either occasion. The voice mail clearly stated that it was the [redacted], so the number was correct and in service.

After being ignored twice, I requested a refund for the service that apparently isn't actually available. and the window in which we could use the service was ending. Living Social responded with a different number and e-mail address, and asked us to negotiate with them to extend the terms.

This is unacceptable for two reasons:

1. Two attempts were already made with the number provided to us by Living Social with plenty of time to schedule a class within the allotted time period (which expires on the 9th of this month). I do not feel it is our responsibility to work with them to provide simple customer service.

2. The service I purchased by its nature requires the [redacted], who may very well be unhappy with the fact that we complained about their service (or total lack there of), to visit my fiancee's house to teach the class. My fiancee is not comfortable welcoming a company into her home that has already proven its lack of professionalism and has reason to dislike her, much less a company that is supposed to cook her food.

We purchased a service. The service was not delivered under the terms set forth by Living Social. Living Social now wants me to use information not originally provided to convince them to extend the offer that we no feel safe using.

I have call logs from my fiancee that show calls on the days specified above. I also have the Living Social Voucher advertising the number called.

For reference, my voucher number is: [redacted]Desired Settlement: I would like a refund for services that were paid for in good faith, and not delivered according to the original instructions included in the voucher.

Business

Response:

On April 5, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 6,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a personal cooking class from [redacted] on October 9, 2013 for $79. He is requesting a refund

because the merchant did not return two phone calls in March trying to

schedule.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. The merchant experienced a significant

increase in volume of customer calls due to people waiting until the very end

of the promotion period to try to schedule. [redacted] had the voucher since

October, and as the expiration date nears the merchant’s availability becomes

very limited. Appointments are subject to the merchant’s availability. The

merchant went out of their way to provide an alternate phone number and email

address to try to schedule [redacted] and also said they would honor the full

value of the voucher after the expiration date, which they are under no

obligation to do.

As a courtesy outside

of policy, the purchase has been refunded in Deal Bucks as a credit to [redacted]s LivingSocial account. He may use this credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This company is basically the middle man advertising for other business with discounts. However their policies in conjunction with their partners does not meet up apparently. I understand their policy for a refund if it is past their days but I never received my product because the business sent it to the wrong address after I had already contacted them telling them it was wrong they refused to reroute the item until it was returned from where ever it was sent. I never received my product that I had paid for nor a refund.Desired Settlement: Receive a refund

Business

Response:

On June 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on March 7, 2013 in the amount of $19 for [redacted].

Review: On particular voucher that was purchased for [redacted], the voucher includes IN LARGE LETTERS, MAKING THIS INFORMATION SEEM MOST PERTINENT AND IMPORTANT, the voucher number, purchased by, purchased on date, and "enjoy promotional value by a certain date (which is September 30, 2013). Also in the LARGER PRINT are instructions of #'s 1-4 how to redeem. Not included in any of this information in the larger font is if you don't book by a certain date the voucher is unrepresentative of what was actually purchased. The reason for my complaint this is a deceptive practice to mislead the consumer by listing an important date as such in the fine print. So with that said, the promotional value date listed is not accurate or reliable as listed, since the booking date was not included with that statement. This practice is unfair and deceptive.Desired Settlement: A full refund of voucher purhcase.

Business

Response:

Review: I purchased a $169 Plan A LivingSocial deal on 2/11/2013 for Roof Cleaning. [redacted] Roofing did not come to my house until 3/13/2013, several weeks after the 7-day refund period for a daily deal as outlined by LivingSocial: [redacted] When they finally came out, they explained I would have to pay $221 more to upgrade to the Option B since there are spots of existing moss on the roof. They also said I would have to pay $190 more to "clean all concrete, driveway, retaining walls, all sidewalks, patio stairs, etc".

When I reviewed the LivingSocial deal to determine if I wanted to pay for the upgrades: [redacted] -- I noticed the Plan B fine details list out all of the services quoted to me for an additional $190 as inclusive of the Plan B. When I spoke with [redacted] at [redacted] Roofing on 3/14/2013 to explain the additional request for $190 for services that should have been included in the Plan B option -- he told me that I could contact LivingSocial for a refund of my Plan A investment. When I did, LivingSocial simply rejected my request for a refund because it was outside of the 7-day window after purchase -- even though the vendors examination did not take place for an entire month after purchase leaving me no ability to seek a refund in their short window of time. I feel as though [redacted] Roofing is seeking to perform bait & switch tactics on the packages presented and LivingSocial is supporting them in the effort.Desired Settlement: I would like LivingSocial to refund me the $169 for a deal that was misrepresented.

Consumer

Response:

From: [redacted]

Date: Sat, Mar 23, 2013 at 6:11 PM

Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]

To: [redacted]

Complaint #[redacted] was successfully resolved via credit chargeback for services not rendered. I appreciate your assistance with this complaint but it can be closed as I am satisfied with the refund received.

Review: I purchased 2 vouchers from living social worth a total of $298 (one for $149, one for $149) back in June 2012, for laser removal session with a business called [redacted] located in [redacted].

Since then I have not been able to get any hair removal session because of the business faults. I went in for my first consultation in September 2012 and they scheduled me for my first appointment on March 21, 2013 (they said they were so backed up that they didn't have anything available until then). When I get there they said their machine broke down so they couldnt give me my first hair removal session. I asked them why they didnt call to inform me of such so I wouldnt have had to travel so far and the receptionist, [redacted], apologized. She then offered to open up early on saturday March 23rd, 2013 at 8am and she would take care of me. I go there again on Saturday spending the same gas and toll amount and when I get there the receptionist for the day, [redacted], said the technician who operates the machine did not show up so I cannot give you your session. So this was the second time in a row that iwent for my services and they turned me away. The receptionist lucked the doors and quit on the spot as she was so upset with the way business was run in that place.

When I purchased the deals from living social, the terms said 6 laser hair removal sessions for each of the vouchers purchased (representing different areas of the body). I have called and emailed living social many many many times since and what they have offered me is a credit back to the livingsocial account but not a refund to my credit card. Living social is responsible for offering such deals with badly run businesses. I have yet to get my services paid for. I am not interested in livingsocial credit. I am due my money back in full as it is not my fault that they are selling bad deals.

Please help me! From living social, I have spoken to [redacted].

When I contacted [redacted] for money back they said you have to get it from living social. When I contacted living social they tell me hey already paid the money to the business, [redacted]. So here I am being bounced back and forth and nether will give me money. Living social is responsible for deals they sell for which merchants dont provide the services promised in the contract.

Please help!!

Thank you,

[redacted]Desired Settlement: Full refund of $298 to my credit card on file with livingsocial.

Business

Response:

On April 9, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted]

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 14,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased two vouchers for laser hair removal sessions

from [redacted] on June 5, 2012 for a total of $298. She requested a refund

because on the date of her appointment the machine was broken and the merchant

turned her away.

LivingSocial

apologizes for [redacted]’s experience and we value her feedback. Per

LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant has gone out of business. [redacted]’s request is outside of the refund policy, and her vouchers expired on

January 2, 2013. However, as a courtesy outside of policy, her vouchers were refunded

and will appear on her bank statement within 3-5 business days, depending on

her banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: 2 vouchers were purchased for mani/pedi in a location near my residence. 7 days are given to request refund, however, it was past the 7 days when I attempted to redeem vouchers. Once I attempted to redeem vouchers, I was advised it would take almost 3 months to redeem because of the high volume of response to this given service. I contacted the individual who provided the service and Living Social who sold the voucher and was advised by Living Social almost 300 vouchers were sold for this indivdual/[redacted]. I went ahead and scheduled an appointment and was later contacted by the individual/[redacted] that she had moved the location and had to put off my appointment for another 2 weeks. I contacted Living Social to advise the location was not an area I would have purchased for in the first place and again the length of time to redeem for services was unacceptable. Again, I was refused a refund. This is not a retail location that can have others provide services only an individual. An individual cannot provide service to 300+ customers in a timely manner. I feel Living Social should cap the number of vouchers sold for these type of services and advise that these vouchers are not for retail stores that can have others provide services. Further, when these types of services are sold, it should be stated in the voucher more clearly. Thank for for reviewing my request.Desired Settlement: Further, Living Social should have a broader terms for refunds.

Business

Response:

On March 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 5, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased two vouchers for a gel manicure,

pedicure, and body oil from [redacted] on December 8, 2012 for $50. She is

requesting a refund because the she could not schedule her appointment until

several months after purchasing the voucher and because the merchant moved

locations.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. The voucher does not expire until June 14,

2013, so [redacted] still had a lot of time to schedule and redeem the

voucher. However, due to her frustration, a refund was processed as a courtesy

outside of policy. It was returned to her through her original form of payment,

which was Paypal.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased an [redacted] 5 carging case from LivingSocial and redeemed my voucher with [redacted] on November 18, 2013. [redacted] sent me a notice telling me that my product was shipped on December 12th. The tracking number they provided is erroneous in as much as each time I have attempted to track my package using the tracking number provided by [redacted] the courier - USPS - reports that it is "not found". I have reached to [redacted] via email and left several voice messages prior to their inbox being "full". I also filed a complaint against the company with LivingSocial. [redacted] has apologized via email. However, neither company has offered any resolution and I HAVE YET TO RECEIVE MY PACKAGE which was intended as a Christmas gift for my child. At this point, I am beginning to feel as though:

1. [redacted] did not send anything but are putting on a charade to mask their theft and

2. Living Social failed to do its due dilligence prior to contracting with [redacted].Desired Settlement: I would like to receive the product I purchased

Business

Response:

On December 30, 2013 the RevDex.com received a complaint about LivingSocial from [redacted] Revdex.com

Case Number [redacted].

LivingSocial received the complaint

on December 31, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she has not received her order that she

previously placed and was told by the merchant that it has shipped.

We’re sorry for

any inconvenience that **. [redacted] has gone through regarding her purchase. We

have confirmed that [redacted] is experiencing a bit of a delay in regards

to getting their order shipped out to consumers due to the holiday season. We

have confirmed with the merchant that they would like for consumers to reach

out to them directly at [redacted] so

that they can provide order updates for the consumers. We have also added 20

Deal Bucks to **. [redacted]’s LivingSocial account to cover the cost of her

purchase and for her to apply towards her next purchase with us.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Review: deal was [redacted] anti-snoring device, got and used 3 weeks, 30 day guarentee, was told have to go back to the manufacurer since I had redeemed voucher

Recieved the [redacted] device from [redacted] after purchasing device from Living Social, saw after 3 weeks it was not working, called [redacted] for a refund, they indicated since I bought it from Living Social I would have to get my money back from them. I emailed Living Social, they emailed me back and said since I have redeemed the voucher I would have to go back to [redacted], who again said ([redacted], Agent [redacted]) that I purchased thru Living Social, so even thought they had an account for me and show where the device shipped, that Living Social made the deal and they collected no money so I would have to go back to them for a refund. Living Social indicated that the 30 day 100% satisfaction guarentee was thru [redacted], not them, and the end of their responsibility was when I redeemed the voucher. A finger pointing masaqrade. Bottom line- no refund either from the manufacturer nor the vendor who sold the voucher.Desired Settlement: $37.00 refund of purchase price

Business

Response:

On July 16, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted], LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he desires a refund for a voucher purchased from LivingSocial on June 24, 2013 for $34. The voucher was redeemed for a product and **. [redacted] is not satisfied with the product.

Review: I have emailed Living Social several times because I never received the product. They referred me to contact the [redacted] company, no one responds by email or answers the phone. They referred me to email someone at Living Social who hasn't done anything. Please see emails below:

2)After trying to contact [redacted] several times I still haven't received the product. I redeemed this months ago. Can I have their physical address to complete Revdex.com complaint? They need the city and state.

Thank you,

redeem it

Hey [redacted]! We've got exciting news: Your LivingSocial Deal to[redacted] is ready to be used.

Personal Humidifier

One Sonic Breathe

Here's your redemption code: [redacted] Follow these detailed instructions to redeem your LivingSocial deal:

To redeem, visit [redacted]

Enter your redemption code into the livingsocial code box and finish entering your shipping info

Process order and enjoy!

1)

Thanks for contacting us!

Hi [redacted]

We're sorry for the trouble. At this point, it’s best to speak with {{MERCHANT NAME}} directly. They'll have more details and are happy to help you out.

Here's the contact information of the person dedicated to helping LivingSocial consumers: [redacted] or email [redacted].

If you still have questions, please reply to this email. We're happy to help!

Thanks for LivingSocial!

[redacted] | Consumer Services | LivingSocial |[redacted]Desired Settlement: Delivery of product ([redacted] Personal Humidifier).

Business

Response:

On April 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

6, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a Sonic Breathe Humidifier

from [redacted] on February 13, 2013 for $25. She is requesting the item, as it has

not arrived.

LivingSocial

apologizes for [redacted]’ experience. We do not have access to the internal

records of a different company, which is why we have directed [redacted] to

contact the merchant for her order status. The merchant’s website provides

several pieces of information that may help [redacted]. They ask to allow 3-6

weeks to receive the order, so depending on when [redacted] redeemed the

voucher on the merchant’s website, that time may not have passed. She may also

visit [redacted]

where she can learn the status of the shipment. The merchant also states, “LIVINGSOCIAL CUSTOMERS: For customer service, please email

[redacted]. The quickest and easiest way to contact us 24

hours a day is by going to [redacted]. Please allow 7 days from

placing your order until its updated in our systems.”

We request that [redacted] try all of those

methods of contact to find out more information regarding her order.

We hope that this

resolves [redacted]' issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I redeemed the offer in February. Its now April 10th. The other company will not contact me. Living Social gave me their email and phone number which is on the site. They would not provide a physical address.

Regards,

Business

Response:

On April 6, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our April 9, 2013

response on April 10, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because she is requesting the merchant’s address to

submit a Revdex.com complaint against them.

LivingSocial apologizes that [redacted] has not received her item yet. We’d

like to assist her in receiving the item instead of her filing a complaint with

the merchant. We’ve asked [redacted] to use the forms of contact we provided in

our original response. There is a website where she can check the status of her

shipment. This may provide some insight into her order. We understand [redacted] tried the email address and phone. However, the merchant did provide a

website to visit ([redacted]

which they say is the quickest and easiest way to contact them. We hope that

these methods of contact will help [redacted] receive her order. If not, we

encourage her to contact us back once she has tried those options. If [redacted] still needs the merchant’s address, it can be found at the bottom of

their website ([redacted]

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: No help, I just want the product. When I clicked on the track your order link you provided it brings up the [redacted] method that shipped a long time ago and I didn't order from your site. This is ridiculous.

Regards,

Business

Response:

Review: I submitted an order with Living Social and the product that was purchased was never received. I only received an original receipt of purchase.Desired Settlement: Refund of monies paid for owed amount.

Business

Response:

On July 19, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $ $60.00 made on July 11, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption of the voucher for the [redacted]. Per LivingSocial’s refund

policy (www.livingsocial.com/terms)

a refund will be processed with seven days or purchase or if the merchant has

gone out of business. According to our records, **. [redacted] redeemed the

vouchers on July 11, 2013. Based on the information provided by [redacted]

on shipping and deliveries [redacted],

it states that orders take 2-4 weeks to ship due to high demand. If the product

does not arrive by August 11, 2013, we encourage **. [redacted] to reach out to our

Consumer Services Department to address the issue.

We hope that this resolves **. [redacted]‘s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Due to this transaction, fraudulent charges

were presented to my current checking account and monies were requested for felonious

charges. I am no longer interested in conducting business with a company who

does not secure transactions. The charges have been reported to [redacted] and [redacted] and are under currently under review for a full refund. [redacted] has accepted the transaction as fraud and promptly refunded all funds from this merchant.

Regards,

Business

Response:

On July 19, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 23, 2013 response on July 25, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she did not find our response satisfactory and would like to receive a refund.

Review: I ordered and paid for an ipad 360 rotating case combo cover through Livingsocial.com from [redacted] almost a year ago. [redacted] never send my ipad cover. I contacted livingsocial serval times regarding this issue. They never offered to contact [redacted] or to refund my money. My order # from [redacted] is [redacted]Desired Settlement: I would like to be refunded for my purchase. I believe I paid $20 plus tax and shipping and handling.

Business

Response:

On November 8, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November

8, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she has not received the item that she purchased.

We’re sorry to hear that

**. [redacted] has not received her iPad Rotating Case. Our records show that we were

contacted by **. [redacted] on May 21, 2013, after the expiration date of the

voucher. We asked for the order number that she received from the merchant so

that we could reach out to them directly to get more information regarding her

order, however we received no response from **. [redacted]. We received contact from

**. [redacted] again on June 19, 2013 and directed her to the merchants order status

page for her to enter her order number and get all the information about the

shipment of her purchase. As the item is shipped directly from the merchant,

**. [redacted] has to correspond directly with them to get more information about her

order. As **. [redacted]’s request is outside of policy and she has successfully

redeemed her voucher with the merchant, we are unable to refund her purchase.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Review: My complaint is Living Social is a bad unethical company. I hve looked on their site to see how to delete an account. It does not say and they did not respond to my e-mail requesting information on how to delete. They provide poor customer service. They computers got hatched with all of my personal information. They are just bad. I purchased a certificate and was unable to go to the evnts b/c they were full and they refuse a refund .. which I can understand but they also refuse a CREDIT. they have poor service, poor policies and are just overall not a good site unlike many of their competitors - like [redacted] who is excellant.Desired Settlement: I have 2 accounts. I want to delete one. and the other one too once I figure out what to do with the certificate I have. and ideally I want a refund or even a credit for the certificate... thank you

Business

Response:

On May 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 2, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like to deactivate one account. [redacted] would also like a refund for a purchase made on February 19 , 2013 in the amount of $59 for Speed Dating.

Review: I am a customer with a current running promotion that launched the day before this complaint was filed. The promotion was 100% incorrect on all accounts, and after 40 calls to my representative and other people in the office I have been ignored and the problem not corrected. This has caused us to have customer issues of our own, and this is highly unacceptable. I am filing this complaint because I have still not heard from one single person and I am absolutely furious. FURIOUS!!!!Desired Settlement: I need the promotion corrected, and compensation for extra costs associated with customer dissatisfaction. ASAP !!

Business

Response:

On July 20, 2013, LivingSocial received a notice from the Revdex.com regarding complaint number [redacted], which **. [redacted] submitted to the Revdex.com on July 10, 2013. **. [redacted]'s complaint states that his business, [redacted], is one of LivingSocial's partners. His complaint states that LivingSocial published a deal incorrectly for his business on July 9, 2013, and **. [redacted] is unable to contact a representative LivingSocial to correct the issue.

Review: Living Social advertises franchise specific locations for restaurants, but only discloses it in the very fine print that this is a franchise location specific deal. When you get excited and buy one (or up to 3) and then go to you local location and find out you've bought one that is not even in your city they refuse to refund you and tell you that you did not read all the fine print. They won't even give you a credit. They just suggest that you donate it to someone!Desired Settlement: I would love to warn others, as I am sure a very large amount of people are falling for this stint. As you have to really drill down into fine print to realize it is a location specific deal. I would love to get at least a credit for my unused vouchers I bought.....

Business

Response:

Review: I purchased a "deal" from LivingSocial for 2 hrs of handyman services for $60. Two weeks after calling the merchant and leaving messages with no type of contact reciprocated, I decided to contact LivingSocial to request a refund. When they finally got in contact with the merchant (which also took about a week) LivingSocial asked me to give them another chance since the merchant had no prior complaints and was reputable. I'm all about second chances so I agreed. It took another 2 weeks for me to finally actually speak to the merchant and the interaction was less than desirable. He told me that he was too busy to do any work I needed done and that he never wanted to offer the handyman services but did so after LivingSocial suggested it. He told me to call back! I get it, they might've been busy but LivingSocial told me that only 12 people purchased the voucher. I waited another 2 weeks giving the merchant the benefit of the doubt but I ran into the same issue....not being able to get into contact with them after numeruos calls and emails. I then contact LivingSocial on the expiration date of the voucher letting them know again I was not able to contact them and requested a refund, LivingSocial's response was that a refund was too late. I then called LivingSocial to refresh them on my issues with contacting the merchants and after weeks, LivingSocial finally responded back with "the merchant is going to still honor the voucher". At this point, I do not want to deal with the merchant and just simply want a refund. I contacted LivingSocial again via email to "[redacted]" the last representative I spoke with and it's been over a month and a half and still nothing from LivingSocial. This has been a waste of my time and money and I just want a refund! I've been asking for it since 2 weeks after I purchased the voucher! The kicker: LivingSocial recently partnered with the merchant again and offered the same voucher! Just wait for those complaints to start rolling in too!Desired Settlement: Full refund please

Business

Response:

On October 3, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October

5, 2013. **. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because he experienced

issues with a voucher that was purchased on March 18, 2013 in the amount of $60.00

for [redacted] & [redacted].

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of the voucher for [redacted] & [redacted].

Per LivingSocial’s refund policy (www.livingsocial.com/terms),

a refund can be collected with seven days of purchase or if the merchant goes

out of business. We have confirmed that the

merchant is open and willing to honor the vouchers in full capacity. In

addition, the voucher for [redacted] & [redacted] expired on June 19,

2013. We encourage **. [redacted] to reach out to the merchant directly to redeem

the voucher.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

LivingSocial should take responsibilty for arranging a voucher with a merchant that is not reputable and can not easily be contacted. If I were able to contact them within the 7 day period, I would have requested a refund then. After many weeks of calls and messages to both LivingSocial and [redacted] and [redacted], I finally got to speak with the merchant and he admitted that he did not want to offer such a service. He disregarded the "handyman" service that I requested and told me that he didn't have time. He does not return calls or emails sent on the company website to request service. He was just plain rude and I do not want this person or any person affiliated with this company in my house to do and type of service given the level of customer service I've received so far.

Regards,

Business

Response:

On October 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 5, 2013. LivingSocial received the rejection of our October 7, 2013 response on October 9, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because he feels as though LivingSocial should take responsibility for issues regarding a voucher sold on our site. **. [redacted] would like a refund back to his credit card for the deal purchased.

Review: I purchased a living social deal for [redacted] on 08/09/2013 for $49 I scheduled an appoinmtnet for Spetember 21, 2013 @2:30 the compnay never showed up. I have contacted teh company 3 times and they do not respond. I have contacted Living Social 2 times via email and they do not respond. I want my money backDesired Settlement: I would like my money back and the company removed from your site

Business

Response:

On September 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on August 9, 2013 in the amount of $49 for [redacted]

Review: I purchased a voucher on Living Social for [redacted] located in [redacted]. Before the voucher expired I called to set up an appointment. The phone number did not have a voicemail option and the business did not reply to two emails requesting to schedule an appointment.

Living Socials only option was to give me credit for future voucher purchases rather than a refund.

So I purchased two more vouchers for handy man services and chimney cleaning. I tried to use the the handyman voucher, was able to make the appointment but then the company called and said they were too busy. They had to subcontract out the work and I would now have to pay the new handyman cash for the work. I could get a refund from them later.

When I called Living Social they pretty much said I had the option of canceling the current vouchers and starting over with a credit for more vouchers or I could pay as the handy man company has suggested. I want a refund of what I paid because although I followed all the rules they did not come through with what they promised for my purchase. Why would I want to continue to get more vouchers that aren't what they say they are and cost me time. I have taken days off from work with the expectation that someone was coming to do work and then they change at the last minute.

I followed all the rules of the voucher, read the fine print, but Living Social refuses to do anything but keep the money I spent and continue to offer more vouchers. It is time consuming and wrong to have to call them and figure out what to do, to feel like I am being used by both Living Social and the companies I want to work with.Desired Settlement: Just refund my credit card and I will be happy. I don't want to spend anymore time looking through hundreds

of vouchers I can't use hoping to find a way to spend $99.

Business

Response:

On July 7, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

purchased a voucher on May 3, 2014 for [redacted] and she wasn’t

able to get in touch with them to schedule an appointment. **. [redacted]

requested a Deal Bucks refund on June 26, 2014 directly through her LivingSocial

account, which was processed and credited to her account on June 28, 2014.

On June 29, 2014, **. [redacted] purchased a voucher for

[redacted] and was informed by [redacted] that they wouldn’t be able to perform the

services on her voucher, so they would be contracting out the work, which would

require **. [redacted] to pay the contracted company in cash. **. [redacted]

contacted LivingSocial on July 7, 2014 to request a full credit card refund at

this time.

LivingSocial denied her request for a credit card refund

because the voucher was purchased using the Deal Bucks credit on her account.

It is LivingSocial’s policy to refund back to the method of payment, which is

why **. [redacted] was only given the option for a refund in the form of Deal

Bucks for this voucher.

LivingSocial recognizes that **. [redacted] had an unfavorable

experience with [redacted], as well as [redacted], so we have made

an exception by cancelling her [redacted] voucher and processing a full credit

card refund of the $99 that was paid for her [redacted] voucher back

to her card ending in [redacted].

We hope this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

From: [redacted]

Date: Thu, Jul 10, 2014 at 9:47 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: "[email protected]" <[email protected]>

Hi: Thank you so much- I had asked the same thing (refund) 3 times to living social by phone and on [redacted]! Thank you for making it happen!

Review: LivingSocial received my payment for a deal but I was unable to redeem the deal, due to the business' lack of professionalism and general nonresponsiveness. I paid for a service and over the course of 6 months, I wasn't able to receive it. LivingSocial has a contract with these businesses, despite their bad service and reputation and doesn't look out for the customer at all. I have called more than 5 times and am unable to get a refund or even a credit for the amount I spent. LivingSocial flat out took my money and doesn't care that I was not able to use my voucher - pure theft.Desired Settlement: I want a refund of my money in full.

Business

Response:

On September 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she hasn’t been able to contact [redacted] to redeem the voucher that she purchased. **. [redacted] would like her voucher refunded.

Review: I recently purchased a pair of vouchers from LivingSocial.com for a [redacted] driving experienceThe "fine print" for the deal stated that waivers needed to be signed, a credit card for incidentals was needed, and that tax and tip were not includedThere was also the offer for "optional" insurance on the dealThe deal was also listed as nonrefundable, and this had not been an issue if LivingSocial was straight forward about the dealAfter purchase of the deal several things became clearYou were to be charged tax based off of the made up "full-value" of the voucherSo for the two vouchers for which the actual cost was $and tax, of 6.75%, would be $13.84, I would be expected to pay $based on their $valueAccording to LivingSocial, it is their policy to charge tax based on "pre-discount" value, however this is not specified in the fine printI have a hard time understanding how this cannot be fraudThe voucher requires you to sign waivers that authorize the company to automatically charge your credit card for any damages, taxes or other feesThis would not be an issue, if they didn't also make you sign a waiver authorizing them up to hours after the fact to decide if they want to charge you for damagesTheir "damage" charges would be upwards of $10,$1,administrative fees, and $9,000/day for loss of useThey also automatically charge your credit card $7,as an advance paymentYou can purchase the companies "optional" insurances at a cost of $to avoid the exorbitant damage chargesThe waivers were not made readily avai[redacted]le, until after having purchased the deal and making a reservationOnly after making the reservation was I directed to the location of the waivers that had to be signed
If the insurances were purchased for both vouchers, including the inflated tax and recommend tip, it would cost an additional $to redeem two vouchers worth $Without purchasing the "optional" insurances, you have to accept possibly being charged thousands of dollars in damages, despite numerous other participants using the same vehicles, because the company still has hours after to charge you
Several attempts have been made to contact LivingSocial directly, to which the only result has been being told that nothing would be doneNot only that, but none of my concerns were addressedIt has been made very clear that customer satisfaction is not a priority.Desired Settlement: The desired outcome is the be refunded the original purchase amountThis purchase would never have been made, had the fraudulent taxes, hidden fees and ridiculous conditions been made clear and specified in the "fine print."
Business
Response:
On April 22, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]LivingSocial received the complaint on April 27, **[redacted] sent a complaint via the Revdex.com regarding LivingSocial because of additional fees being required to redeem his two vouchers for The [redacted] that were purchased on April 1, for a total of $**[redacted] claims these additional fees were not clearly noted in the Fine Print of the LivingSocial offer prior to the purchase being made