LivingSocial, Inc

Review: I bought a deal for carpet cleaning by [redacted] cleaner from Livingsocial for my wife [voucher #[redacted]] and the company was such a scam. They refused to provide us the service advertised in livingsocial unless if we pay them $200 more for additional treatment. They said that the service advertised would actually ruined our carpet if we dont purchase the additional treatment. They redeemed the voucher even there was no service provided. We contacted Livingsocial the 1st time to ask for refund and they said the merchant told them service has been provided. I told them it was a lie. So they contacted the merchant again & this time the merchant admitted that we refused the service (but i'm sure they dont mention about them asking more money) & merchant told us to call them since they're willing to work something out. So I tried calling them. [redacted] hardly picks up their phone. First time I had my call picked up after numerous attempt, they still asked me for more money. This time they lower it to $150 then when I told them that I already have my carpet cleaned, they said I can just pay them $100. But I said I don't want their service anymore because my carpet has been cleaned + $100 on top of $45 I paid for Livingsocial is still too expensive. I had mine cleaned by other trustworthy merchant for only $90. I said for refund and they said ok and told me that they'll call me back to give me more info but never called back. So I called again, and the 2nd time they pick up, I reminded the fact that they promised me a refund and never called me back. Again, they said that they'll call me back but never did. So I called Livingsocial again who said that the merchant is willing to work something out but actually don't. I was told that there's nothing they can do since the voucher has been redeemed. That means they're allowing the merchant to redeem the voucher even though customer disagree???? That's messed up. In my last call with Livingsocial, they said they can only give me $10 deal bucks (credit to my account to be used for future purchase with them). It's so disappointing that Livingsocial is cooperating with this kind of company to scam people's money. You can see merchant's [redacted] review that they're doing the bait & switch to all customers: [redacted]Desired Settlement: I paid $20 with my credit card + used my $25 deal bucks (credit in my account to be used for purchase with them) to buy this $45 deal. I'm pretty sure after Revdex.com contact Livingsocial, they will probably offer to refund the $20 I paid. If only they screen their merchants better, I could've used the $25 deal bucks for other better deals they sell. So i'm requesting refund of $20 to my credit card + $25 deal bucks to my account.

Business

Response:

On June 12, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher on February 1, 2013 for $45 and feels that he did not receive the services advertised in the deal and would like a refund. [redacted] was initially denied a refund for this deal.

Review: LivingSocial has NO method available to remove all my personal information from their database. In the past I have unsubscribed, but that did not delete my account or remove my personal information.

I believe that any website that allows you to subscribe online, should also allow you to delete your entire account from their database including your personal information.

Now that their system has been hacked, the company is refusing to take phone calls.

Since they have shown the inability to protect personal information, and they are not taking calls, this is more of a reason why they should make it easy to delete your account with them.Desired Settlement: DELETE MY ACCOUNT AND ALL PERSONAL INFORMATION, AND UPDATE THE SITE WITH A WAY FOR OTHERS TO DELETE THEIR ACCOUNTS.

CALL ME TO CONFIRM THIS HAS BEEN DONE.

Furthermore, I must say that there is no reason that their site should REQUIRE an account with them to view deals, or even purchase them. The information could be purchased and no personal data stored on their servers.

Business

Response:

On April 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like to unsubscribe and deactivate his account.

Review: I have bought a voucher through the Living Social for the [redacted] boot camp. The advertising on Living Social was as follows: "These hands-on lessons impart expert skills and techniques to mix trendy cocktails with the best of them, from cutting up the fruit to ringing up customers with a [redacted] point of sale system to closing down for the night. In addition to providing helpful books and manuals for later reference, this session lands you genuine experience, as it is conducted in a real NYC bar setting. You'll also score an ID card, national certification, and an influential network of top-notch bartenders and instructors who are ready to help you find a gig and help you with your resume -- meaning positive cashflow next time drinks are involved. " Additional information on the [redacted] website revealed that you will get help finding a job placement. The [redacted] firm has redeemed my voucher days after I purchased it and weeks before I actually took the class. When I came to the class the man who introduced himself as an instructor has told us that [redacted] have been shut down by the Marshal and had operated without a license and had some other legal business issues. As a result, he, as a friend of the [redacted] owner, will do a favor to us and teach us the basics. It had to be done in a different building, different room, thirty people in one small room with colored water and glasses. There was no cutting up the fruit, no ringing up customers, no [redacted] point of sale system, no helpful books, no ID card, and a very irritated with complaints teacher. After I had complained to the Social Living that the actual voucher they had sold me belonged to a business that was operating without a license and all of the above, I was refused the refund.Desired Settlement: Refund.

Business

Response:

On April 2, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 5, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

felt as though her voucher for the [redacted] was not redeemed

appropriately.

After examining [redacted]’ claim, we have decided to refund her

voucher in full in the form of LivingSocial Deal Bucks. This $97 credit is good

for five years and will automatically apply to her future voucher purchases.

We hope that this resolves [redacted]’ issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Purchased rooms at livingSocial.com and when I tried to book dates with [redacted] was told nothing was available. Was willing to compromise and take lesser arrangements but was met with unfriendly resistance. Went to LivingSocial.com and they were no help. I Went to [redacted], etc, and tried to book on the dates I requested and there were several rooms for each date available. This is a breach on their part, and an outright lie that they were booked solid. If they are not willing to book me and rooms are available then refund my money. I don't feel I'm being unreasonable. Also on the [redacted] site you could purchase the room and up to 2 days before arrival date cancel and get a full refund with no cancellation penalty.Desired Settlement: I want the voucher honored or refund of purchase price.

Business

Response:

On May 30, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 31, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because he

was requesting a refund for his [redacted] voucher.

We do apologize for the issues [redacted] had while trying to

redeem his voucher. Unfortunately, as the fine print of this deal dictates, the

is subject to the merchant’s availability. We have confirmed that the hotel has

no availability for [redacted]’s chosen dates. He does have the opportunity

to use the voucher for its paid value after expiration, however, and may redeem

that value until February 24, 2018.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: [redacted] outright lied.

They say they are booked up, They told LivingSocial.com that the rooms

offered on web sites like [redacted] were an error they were trying to

straighten it out. In their response to the Revdex.com they said that rooms

needed to be booked by May 23rd. Nowhere on the voucher is that

information. The only dates the vouchers state are a blackout date of

5-24 to 28, the date valid for the promotional value until 6-27-13, and

the paid value expiration date of 2-24-2018. A book by date of May 23rd

would have been noted as well as the above dates. Now back to the

[redacted], etc. offering non-existent room, that is shot out of the

water, too. On June 3, I booked a king bed room at [redacted] for

the dates of June 14 to June 17, 2013. Seeing that there was a supposed

problem with the booking web sites, I gave 5 days to see if I would get

some type of retraction on the purchase. I've gotten no notice. So, this

morning I called [redacted] at 9:54 am to confirm the reservation

with [redacted] through [redacted]. I talked to a nice lady by

the name of [redacted] who confirmed the reservation. As a side note I

checked [redacted] to see if they were still offering rooms at [redacted]

today. They were and at a LOWER RATE ! I feel I am well within my

rights have these vouchers honored on the dates requested, but the

actions of [redacted] make me uncomfortable to stay there so I

demand a refund.

LivingSocial.com has not lifted a finger to help me resolve this problem. They have taken the word of [redacted] and told me I was stuck. They did no investigation into my claim of room availability at [redacted]. They should give me an immediate refund on these vouchers.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: So what I am being told is that LivingSocial has no recourse over ther providers. [redacted] outright lies about room availability and gets away with it. I gave the proof of room availability and even booked a room through a third party for the date requested and confirmed the booking with [redacted]. Why is this so hard to resolve ? I paid for a service. I was refused for lack of availability. [redacted] told several lies about availability to LivingSocial and myself. I want LivingSocial to stand up for it's customers and protect them from fraudulent practices of their suppliers. I want a refund because [redacted] breached their end of deal voucher by denying me an available room, which several were available.

Regards,

Business

Response:

On May 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our June 11, 2013 response on June 11. [redacted] rejected LivingSocial’s response via the Revdex.com because he still desires a refund for the voucher he purchased and feels that the merchant is being dishonest about their availability.

Review: I would like an apology from [redacted] at livingsocial, who was rude and refused to let me speak with a supervisor.I paid for a hour long massage beginning at 11am. However, on my way to the location which is an hour away from my residence, there was a severe accident on I85 which caused me to be late. I tried calling the merchant several times to notify them of the accident and to let them know I would be late. no one at the location answered the phone. When I arrived at the location at 11:17am, I was told that the employees went to lunch. My question is if a blocked an hour long time slot why wasn't the employees still there at 11:17am to provide my service. I paid for service between 11am-12pm. I was spoken to in a very rude manner and told that they do bad business.Desired Settlement: I also would like an apology from [redacted] at livingsocial, who was rude and refused to let me speak with a supervisor.

Business

Response:

On May 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on May 3, 2013 for $55.00. [redacted] scheduled an appointment for her voucher but was late to the appointment and the merchant was unable to provide service at that time. [redacted] requested a refund for the voucher, which was then denied.

Review: I purchased a voucher with living social for $120 for [redacted]. They were unable to provide service for my wedding and verbally told me to request a refund from Living Social. I contacted Living Social and they said that it was outside of the timeframe but would contact [redacted] to see if they authorized it. [redacted] denied that they offered me a refund. After that point, I tried to contact [redacted] several times with no response. I sent emails several times and called. I then tried to complain to Living Social staying that although it was outside of the time frame, I believed I should receive a refund as I tried to get in contact with the vendor but they would not respond back. Also, within this time, I read numerous negative reviews of [redacted] saying that they were stood up on the day of service, were never responded back to when requested refunds and threatened to be sued for defamation because they wrote negative reviews online. Also, I went to their website again and it's not in service and their phone number goes unanswered with a voicemail saying it's for a man running for office, not a [redacted] company.I mentioned all this to living social. They offered me credit which I declined as I didn't want to use another of their merchants if they contracted with vendors who refused to provide paid for services. I have made 2 attempts to collect a refund. I have 2 case files complaints with them. The last one which we emailed on 1/5/14 stated that they no longer offering me a credit. I feel that this is a horrible business practice. I should receive a refund and at the very least should not been offered a credit and then have it revoked. I know I am not the only person who has requested a refund for this particular merchant. I feel that they should acknowledge that they made the mistake of contracting with a bad merchant and offer a refund. By not offering a refund, they take no responsibility .Desired Settlement: I would like a refund back to my original method of payment. I feel that a credit is not sufficient because the merchant refuses to provide service, although they tell Living Social that is not the case. . I feel that this merchant is out of business since their website is down and phone number is for someone else. Although when Living Social calls they respond and say they are in business and honoring vouchers.

Business

Response:

On January 5, 2014 the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January

11, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she was not able to schedule and redeem her voucher for the

specific date that she was inquiring about.

We’re sorry for any

inconvenience that **. [redacted] has experienced with her purchase. We have confirmed

that the merchant is still in business and have also reached out to them

directly on December 26, 2013 and they confirmed that they are open and are

more than willing to honor the voucher for this consumer. On August 19, 2013,

December 26, 2013 and again on January 6, 2014 we have offered **. [redacted] a

refund for her purchase back into her LivingSocial account in the form of Deal

Bucks. She has denied this offer from us as she believes that she deserves a

refund back to her original form of payment as she was not able to schedule the

dates she wanted with the merchant. As listed within the Fine Print section of

the deal, reservations are required and are subject to the merchant’s

availability. We certainly understand that **. [redacted] would like a refund back

to her credit card, however her request was made outside of the refund policy in

effect at the time of her purchase. That refund policy stated that we can

provide a refund for a consumers voucher if the request is made within seven

days of their purchase. After that, we only provide refunds upon request where

the merchant has gone out of business before the promotional period ends. This

is also the policy that we were reiterating for the consumer on January 5, 2013

and we were not revoking the previous offer of a refund in Deal Bucks.

At this time, we have

processed a full courtesy refund for **. [redacted] back into her LivingSocial

account in the form of Deal Bucks as that is what we previously offered, but we

are not able to refund her purchase back to her original form of payment. These

Deal Bucks never expire and are automatically applied towards her next

purchases with us until she no longer has any Deal Bucks in her account.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a living social voucher for 3 hours of house cleaning. I have been leaving messages for the company since the beginning of July and have not gotten any response. It appears that this company may be out of business. I started communications with the living social request line on Monday August 5th. The response was that they could not help me and I should call the company directly ([redacted]) and gave me an additional number to call that I did not have. I called that number and left messages and sent an electronic request through [redacted]'s website, again no response was received. I sent living social requests another email with the specifics of my problem and got the exact same reply, I have to talk to the [redacted] company directly and they gave me an email address this time. Email to the [redacted] company bounced back to me saying delivery failure (this would also indicate the company is no longer in business). I copied living social request on that email and requested a refund of my money since that is their advertised policy (they will provide a refund if the company goes out of business before the expiration on the voucher---my voucher clearly states this). Living Social's response this time was that they would not refund my money nor would they allow me to use that money towards another voucher for a different services. I do have all of the email communications saved and documented for reference.Desired Settlement: I have learned my lesson and will never buy another living social voucher again. I would like a refund of the money I spent on this service which has not been provided. I would like Living Social to change the approach they use to deal with customer complaints. The email responses that I was sent appear to be standardized and did not really address the problem I am having--none response from the service company. Customer service at living social should read the problem and provide appropriate responses to the person who needs help with their voucher.

Business

Response:

On August 9, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 10, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] has tried repeatedly to reach out to The [redacted] and has not been able to contact them via telephone or email. **. [redacted] would like a refund back to her credit card for the amount of this deal.

Review: I purchased a deal for a cleaning service and I have a really difficult time to redeem it. The merchant (the cleaning service) does not respond to my calls and text messages. This is going on for two weeks. I asked Living Social to refund my money but instead of this I am getting automatic responses that they investigate the merchant. If they investigate the merchant I do not understand why they involve me in it. I just want my refund back and forget about all this unpleasant situation. I emailed them asking if any manager from Living Social can call me and let me know when I will get my refund back. They did not get back to me. I am ignore by Living Social and the merchant. They took my money and now they avoid me and they do not want to credit my account back. I explained them that now even if they get this cleaning lady to come to my house I will be uncomfortable to have her in my house and around my three years old daughter after showing how unprofessional she is. Could you please help me. I do not know what else to do. I will contact my credit card company but I am not sure how long the chargeback process will take.Desired Settlement: get full amount back

Business

Response:

On August 7, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 10, 2013. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she was denied a refund for her [redacted] voucher.

We apologize for the issues **. [redacted] has had attempting to

redeem her voucher. A refund will not be available as the policy states that a

refund is only given within seven days or if the business closes. We have

confirmed that [redacted] is open and honoring vouchers. **. [redacted]

has until January 24, 2014 to redeem. Appointments can be made by either

calling [redacted] or emailing [redacted].

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I ordered some items through Living Social on July 15th, the next day my visa card was charged for two amounts totaling $21. I assumed I would be receiving my items in the mail within the week, but nothing showed up. I contacted them on July 29th and let them know I still had not received my items. They told me at that time that I needed to redeem my coupons before they would be sent out, not knowing what they were talking about she sent the information by email, and I proceeded to do as she asked. When I noticed I was going to be charged postage for each item I purchased (totaling $3.50 to $5.00) for each item I decided at that time I did not want to purchase these items. They could have been sent regular mail for less then $5.00. I called them back on the 30th and let them know I know longer wanted these items, and because they had never been sent out I assumed it shouldn't be a problem. The lady let me know at that time my order could not be canceled because it had been more then 7 days and that was all they allowed for cancellation.

Product_Or_Service: Two iPhone 4/4S Keychain Chargers & [redacted] Order_Number: LIVINGSOCIAL[redacted]Desired Settlement: DesiredSettlementID: Refund

I would like this company to refund me $21 for the amount they charged my on my credit card.

Business

Response:

On July 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 6, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because when she purchased the two deals on July 15 she did not realize that shipping was not included and requested a refund which was denied.

Review: LivingSocial Help Request #[redacted]

I purchased a deal from Living Social. Planned to use it, However, have unusual circumstances. Our family experience unusual experience. We experience 3 sudden back to back death in the family last year (July-Nov-december). So, I explained the situation in a long email, explaining that we are grieving, and I would like to get a refund please, because there's no way we can utilize the service. My daughter is supposed to use the tennis lesson, but she's really closed to both my aunt and her uncle that just passed away last year! So, she did not want to do it right now.

The next day, I got the response from [redacted], the customer service rep, and I got this common template that they use to response to customer. Apparently, He did not even read my questions, and just responded below:

Hi [redacted],

We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy. We do, however, have two options for you to choose from:

•You can make someone's day by gifting your voucher to a friend. To learn more about gifting, check out this article: How do I give a deal as a gift?

•If you're not able to use your voucher prior to the expiration date, we've got you covered. For many of our deals, you can still use your voucher for the paid amount beyond the promotional value expiration date. To find out more about using your voucher for its paid value of $98, take a quick peek at this article: What happens if my deal is expired?

This is how I translated the response:

Number 1 response: I really don't care if your family had sudden family death and still grieving, why don't you just give that away to your friends/family? Who cares if your family is grieving, move one and give the deal to your friends anyway.

Number 2 response: Well, I really don't care if your family is grieving, you still can use the voucher with the original value. Living social really doesn't care. We already took your $98, why do we care? Let me give you a link to make you feel better to read for: "What happen when my deal is expired?" What??!!!!!

There is no HUMILITY for people that work for this company. Obviously, the main goal for the company is to extract as much money from people, and deal with the refund/cancellation policy maybe..I guarantee, that this company will not give you a refund. I am truly dissapointed, cause I had been using Living Social for the past 3 years. However, the company LOST ME, and I will spread this review to my [redacted] account, [redacted] and post all this review online. So, everyone can be aware, and please stay away from buying deals from Living Social. Obviously Living Social does not think of its customer or is trying to do the right thing. I would never use Living Social again.

LivingSocial Help Request #[redacted] is my customer service rep...Hopefully you learn your lesson next time!Desired Settlement: I need the company to refund $98 back to my credit card due to unusual circumstances ( deaths) in the family.

The company had stated that they are willing to give customer his/her money back if under further review that the customer had severe situations (including deaths). Instead, the Rep [redacted], did not read my request and responded back with company general template.

Business

Response:

On May 16, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a refund for two vouchers purchased on January 27, 2012 for $49 each.

Review: I bought a voucher for a two night stay at [redacted] in [redacted], Va. The innkeeper, [redacted], is extremely slow to respond, if she responds at all. We had made a reservation for a weekend last October. She cancelled because a hurricane was forecast, although as it approached the area, it really was not supposed to do anything. She did offer to extend the deadline. Since then, she had not responded to repeated requests to rebook. If you go an [redacted], you can see that I am not the only Living Social customer to have an issue with **. [redacted] and her unresponsiveness.

Living Social refuses to deal with the issue, acknowledging that she is unresponsive and suggesting that I gift the voucher. This is, of course, a ridiculous suggestion, since the "gift" reciepient would continue to have the same issues.Desired Settlement: I want a refund of the money I spent on this voucher. **. [redacted] has said she will support the request.

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on November 14, 2011 in the amount of $259 for [redacted]. **. [redacted] is requesting a refund due to her inability to schedule a reservation with the merchant.

Review: I purchased a living social deal from [redacted] Laser Center in [redacted], Maryland during the month of March 2013. I attempted contact with [redacted] for several weeks. I called the phone number that was on the living social voucher. They called me back after 3 attempts leaving a message for them and asked me to message them on [redacted] for an appointment. I did as they requested and then they instead of booking an appointment they asked for my phone number to call me. So I sent them my phone number on [redacted] and they never called. So I called them and eventually was able to speak with a representative at [redacted] and schedule an appointment for 1 month later due to scheduling conflicts. The morning of the appointment, 1 hour prior to the appointment, they called and cancelled the appointment with the excuse that the laser was not working. They said they would call to reschedule the following week which they did not. Two weeks later I called them several more times to get in touch and reschedule my appointment. Again, the second appointment they could not get me in for over 1 month. The morning of the second appointment they called and again cancelled my appointment due to the laser still being broken. For several more months I attempted to contact [redacted] for another appointment. They relocated to another location and closed down the [redacted] location during this time. They changed their phone number which I learned after much internet searching. I called every phone number I could find 10-15 times, left messages on all numbers. One of the phone numbers requested to contact them by email at [redacted]@ their email address. I contacted them twice and they never responded. I also [redacted] messaged them twice in the same chain of messages we had previously communicated and they would not return any of my messages. One week before the voucher expired I contacted living social who would only give me a credit and I want a full refund to my credit card. I have all the documentation..Desired Settlement: I want the full $299 credit applied to my credit card that I purchased the deal on. I do not want a living social credit as they insist I have to take according to their policy as I have made every attempt on my part to resolve this. It is their service provider that did not hold up the business agreement. I do not want any services from the company. I want a full refund to my credit card or a check mailed to my name and mailing address for the original amount paid.

Business

Response:

On October 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 29, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a credit card refund for a purchase made on May 21, 2013 in the amount of $299 for [redacted] Laser Center.

Review: I PURCHASED A VOUCHER FROM LIVINGSOCIAL FOR $99 TO BE USED FOR A INTERIOR/EXTERIOR DETAILING FROM A COMPANY CALLED [redacted]. I TRIED TO CONTACT THIS COMPANY ([redacted] FOR TWO WEEKS AND NEVER GOT A RESPONSE EVEN THOUGH I LEFT NUMEROUS MESSAGES. BECAUSE MY VOUCHER WAS GOING TO EXPIRE IN A WEEK I CONTACTED LIVINGSOCIAL TO REQUEST A REFUND. THEY INFORMED ME THAT THEY CONTACTED [redacted] AND WERE INFORMED THEY WERE CURRENTLY VERY BUSY. LIVINGSOCIAL ADVISED ME THEY COULD NOT GIVE ME A REFUND BUT I COULD STILL USE THE PAID $99 TOWARDS THE $199 (REGULAR PRICE) INTERIOR/EXTERIOR DETAILING IF I PAID $100 MORE. THAT IS RIDICULOUS! I ONLY PURCHASED THIS VOUCHER BECAUSE IT WAS $99! IF I WANTED TO PAY FULL PRICE, WHY WOULD I GO THROUGH LIVINGSOCIAL? NEVER EXPERIENCED A MORE RIDICULOUS SITUATION WITH ANY COMPANY THAN THIS! PLEASE HELP?Desired Settlement: AT THIS POINT I WOULD REALLY JUST LIKE A REFUND.

Business

Response:

Review: I purchased a voucher from Living Socials for [redacted] which stated that it was valid through March 2, 2013. On March 2nd the restaurant is question was closed when I contacted Living Socials to inform them, they stated that my voucher expired on March 1st after a disagreement with the employee I spoke to the manager who informed me of the same thing. I asked why they would place an expiration date on a date that the restaurant isn't even open and they answered that that was my problem to check the website and contact the location before hand. While I could understand this with a regular restaurant, reservations are not required at fast food locations and since I cannot use this at any other location I should have been able to use this up to and including March 2nd, Even though there system showed the voucher was not expired, they insisted it was and therefore could not credit me. I feel this is a deceptive practice on their part...if the voucher expired on March 1st then it should have stated such.Desired Settlement: It is not my intent to utilize Living Socials anymore since I know realize the deceptive practises they use. therefore I do not want a credit as I do not plan to use them ever again.

Business

Response:

On March 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for [redacted] on November 25,

2012 for $10. She is requesting a refund because when she went to use the

voucher on its expiration date, the merchant was closed.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business, so [redacted]’ request

is outside of the refund policy. We provide the merchant’s contact information

on the deal page prior to purchase as well as on the voucher so that consumers

can find out hours of operation and any other specifics they may need. Since

[redacted] did not use the voucher prior to expiration, she may use it for its

paid value with the merchant. LivingSocial is not able to refund [redacted]’

purchase.

We hope that this

resolves [redacted]’ issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The voucher does not list business hours of location and requests you go to the website, since the business is a chain location, where there are various hours by location, and others are open, one cannot assume this location would be closed. Even if they had been open, Living Socials claimed the voucher expired on the first of March even though my voucher clearly states "valid thru March 2" When I argued, Living Socials claims any voucher with with a valid thru date actually expires the day before. Which is deceptive.

Regards,

Business

Response:

On March 2, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our March 7, 2013

response on March 12, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because she was not able to find the hours of operation

for the merchant and she would like a credit card refund.

As previously explained, [redacted]’ request is outside of the refund policy and

she is not entitled to any form of refund. She had since November 25, 2012 to

use the voucher, and waited until the very last day of the promotional period

to attempt to redeem, but she did not use the contact information provided on

the voucher to contact the merchant. LivingSocial provides that information so

that customers can contact the merchant for any information they may need. A

refund may only be provided within seven days of purchase or if the merchant is

out of business. [redacted] may still use her voucher for its paid value towards

food with the merchant.

We hope that this resolves [redacted]’ issue.

Best regards,

Review: I purchased a 'Deal' from Livingsocial.com (Voucher Number [redacted]) for $35 on October 12, 2012 in which I was contractually promised an "Hour-Long Deep-Tissue Massage from [redacted]. As detailed in the Instructions of the Voucher, I called [redacted] on April 13 to schedule the massage and was told a masseusse was not in the office that day nor would one be in the office before the voucher expired! I advised the receptionist I had already paid for the service and they were contractually obligated to honor it, but they refused and told me I could use the $35 paid toward the full cost of a massage at a later date. I called Living Social and was told they could not refund the money I paid nor could they force the vendor to honor the voucher. I emailed Living Social on April 15 with the details and received an email (case #[redacted]) stating - although the details and refund request were submitted even before the expiration of the voucher - "We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy." I tried many different avenues to obtain the service for which I paid and all these attempts were BEFORE the expiration of the voucher for which I paid. For this reason, I am requesting that Living Social return the $35 I paid for a service that was refused to me.Desired Settlement: I wish to receive the $35 back that I paid for this service, since the service was BLATANTLY refused to me by the provider and Living Social would not require the contract to be upheld, AND I would like a letter of apology from the vendor for refusing to honor the service for which they advertised with Living Social. Too many of these vendors are jumping on this avenue of advertisement and I am finding that once you get to the point of fulfillment, they mistreat the customers by acting as though it is an inconvenience to honor it - that is unacceptable and I want this to change or I will not be using Living Social anymore.

Business

Response:

On May 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her refund request for her voucher to [redacted] has been denied.

For the deal in question, the voucher instructions state that all appointments are subject to the availability of the merchant. If [redacted] was unable to redeem her voucher before the expiration date, she can still redeem the voucher for its paid value of $35 with the merchant. This paid value is valid for five years from the date of purchase.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a voucher from living social for [redacted] in the amount of $49. I tried to schedule classes on the website but was unsuccessful, on March 3rd I sent an e-mail to the company requesting their assistance, I received no response. A few weeks ago my voucher expired, Living Social has refused to assist me. I feel that this was a sham, the company was non existant.Desired Settlement: I want a refund for the amount that I paid for the false advertising that Living Social does.

Business

Response:

On June 26, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 2, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was requesting a refund for her [redacted] voucher.

As has been previously explained, a refund is only granted if a

business closes down. We have communicated with the merchant who has explained

that they do in fact have classes available. **. [redacted] should call ###-###-#### in order to schedule. A refund will not be given.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have tried on numerous occassions to get in touch with the business and have been unsuccessful. Living Social will not provide me with a contact person at the digital photo academy, because they too have been unsuccessful in trying to get a hold of them. I have logged over 31 phone call attempts to the company with no returned phone calls. Living Social is a fraudulent company that does not even attempt to assist its customers after a voucher has been purchased. How am I, the consumer, suppose to redeam my voucher if nobody is willing to assist me.

Regards,

Business

Response:

On June 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 8, 2013 response on the same day. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she still desires a refund for the voucher.

Review: I had purchased a LivingSocial deal on their website on February 19th, 2013 for the company [redacted] deal "A. Crab Feast for Nine People (1)" for $100.00. Also the photo they put in the advertisement included a dungeness crab.

On Monday, March 4th, 2013 I called [redacted] to place my order and found out that the voucher has been changed and it now says [redacted]: A.. BlueCrab Feast for Four to Nine People."

After I hung up with [redacted], I had then reached out to Living Social regarding this how they now included the new wording of "blue crab" in the voucher and how I would like a refund as this was not what was shown in the picture or any text of the original deal.

While waiting for a response from LivingSocial, I noticed they had now changed photo and wording to include "blue" crab in their now expired advertisement. However, I do have screenshots of the original deal, and how they changed the photo and wording afterward.

When I got a response from LivingSocial, all they wrote was:

"Hi [redacted],

Oh no! We apologize for the confusion. We wouldn't be able to honor a refund because you had to pick from four options, and you picked, "A. Blue Crab Feast For Four To Nine People."

If you still have questions, please reply to this email. We're happy to help!

Thanks for LivingSocial!

[redacted]l | Consumer Services | LivingSocial | [redacted]"

I had then replied to the email asking him again, why they cannot honor the refund when this was a misleading advertisement. I have yet to hear from Living Social since then. This complain was referenced to the number [redacted].

They have now changed the wording and photo, but I have emails of what the photo they sent was a dungeness crab. Also, I found on [redacted]'s Local [redacted] shows this deal LivingSocial. You can find the deal as how it was originally advertised at [redacted]deal if they don't change it by the time someone at Revdex.com looks at this claim. If you need photos of the screenshots I've taken with my phone, I would be happy to provide the proof I have.Desired Settlement: All I want is a refund to my credit card and a letter of apology for the misleading advertising.

Business

Response:

On March 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 8, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a crab feast from

[redacted] on February 19, 2013 for $100. She is requesting a refund

because the terms of the deal changed.

LivingSocial

apologizes for [redacted]’ difficulty. The deal was for blue crabs the entire

time, however, this specification was not shown on the deal page initially. Due

to this, her purchase has been refunded and may take 3-5 business days to

appear on her bank statement, depending on her financial institution.

We hope that this

resolves [redacted]s’ issue.

Best regards,

Review: LivingSocial sold me a voucher for a carpet cleaning, however the vendor will not honor it, livingsocial will not refund my money, in fact they basically told me its bot their problem.Desired Settlement: I want my money refunded

Business

Response:

On June 25, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on July 2, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because he was requesting a

refund for his [redacted] voucher.

As has been previously explained to **. [redacted], a refund is only

granted within seven days of purchase or if the business closes. As neither

case applies here, a refund will not be given. The merchant may be reached at ###-###-####

in order to redeem the paid value of the voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: On January 9th 2013 I purchased a Living Social Voucher for [redacted] and paid $39 for the voucher through www. livingsocial.com. After purchasing the voucher (#[redacted]), I made multiple attempts to contact [redacted] to schedule the service (at home auto detail). It took me multiple phone calls over the course of 8 weeks to reach a representative at [redacted] and to schedule an appointment in March of 2013. However, the company never showed up for service on the scheduled date. I called [redacted] several times over the course of the following weeks and left several messages, but the company never returned my call. While trying to reach the company again, I found out that my voucher is now expired. I contacted Livingsocial.com Customer Service and reported the situation. I requested that my voucher is refunded since I never received the service I had purchased despite of multiple attempts to contact the company that promised the service and who's voucher Living Social had sold me. Living Social responded that since the voucher is now expired, they would not refund it’s purchase price. Living Social profits from the vouchers they sell, yet the company fails to ensure that the companies they are involved in fact provide the services that Living Social sells on their behalf. When a problem arises, Living Social does nothing to resolve it.Desired Settlement: Refund of the original purchase price of the voucher credited back to my account.

Business

Response:

On September 12, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 14, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for service with [redacted], which has not been rendered. [redacted] did not show up for their scheduled appointment, and therefore **. [redacted] would like a refund for the amount of the voucher.

Review: I purchased several theraphy sessions based on deceptive advertizing online by this clinic.

It took at least 10 phone calls to finally have someone pickup the line.

Were told that what was purchased could only be provided in an extremely small and unacceptable time frame window and that the services could not be provided for at least 1 month, none of which was expected when I purchased these services.

I am be told that I will not be refunded.Desired Settlement: Refund and a correction in their future advertisements

Business

Response: