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LivingSocial, Inc

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Reviews LivingSocial, Inc

LivingSocial, Inc Reviews (1202)

Review: I purchased a coupon for 9 zerona services from [redacted] for $599. No where in the fine print or on the Living Social website does it say that in order to use the services as advertised that you have to use the service every other day for 1 hour prior to purchase. The spa's hours are 9:30am to 7pm weekdays and when I asked for at least one day to be on a Saturday, I was told they had no availability until after my promotional value expired. Additionally, I don't work close to the spa location for a 1 1/2-2 hour getaway. I contacted Living Social as soon as I visited [redacted] to apprise them of this issue but they refuse to acknowledge that this frequency is a CRITICAL component of the service and it wasn't disclosed.Desired Settlement: I just want a refund of the $599 to the credit card with which I purchased the coupon.

Business

Response:

On May 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made for [redacted].

Review: 12/15/12 I purchased a Living Social coupon to have 30 window panes cleaned for $49. Over the next 2 months I called & left messages for [redacted] to set an appt & no one called back. A called Living Social to ask for a refund because the vendor was not calling me back Living Social said they would contact the vendor & find out what was going on. About 2 weeks later Living Social e-mailed me to say I needed to request a appt via e-mail because [redacted] was so busy. I sent an e-mail to the vendor & recv a call the next day. When I told the lady on the phone I had a coupon from Living Social the next thing she said was "are you aware of the additional fees for this service?" I told them "no" so she explained that "the fine print says you have to have a full service window cleaning & this includes mandatory services that would be at least an additional $120" I said "that is crazy & I wanted a refund" she told me I would need to contact Living Social for that. I called Living Social to explained what was going on & requested a refund they said they needed to look into it and get back with me. A couple of weeks later I recv an e-mail saying they could not offer a refund because it was outside the refund policy timeframe. I called Living Social back a explained that if the vendor had retuned my messages I would have found out about the extra charges within the refund timeframe & that was not my fault. They said I would have to work direct with the vendor for a refund. I called the vendor back and they refused to refund the money. I called Living Social back one more time to ask if they could just transfer the $49 to another offer because I was not going to pay an additional $120 to get the window clean. I explained that the fine print says they offer additional services for additional money but it does not say it is mandatory to have the additional services done. Living Social say they could not transfer or refund the $49 and if I was not going to use the coupon the only option I had was to gift the coupon to someone else. I told them I did not want to give a $120 bill to anyone else. On 4/13 I tried [redacted] one last time to get this issue resolved & they would not do anything for me.Desired Settlement: I would like a refund or a least an (Living Social) store credit. I feel I have tried to work within the guidelines but due to poor customer service on the vendor side I am the one paying for the problem.

Business

Response:

On 5/12/2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on 5/12/2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had requested a refund for a voucher purchased on 12/15/2012 for $49. [redacted] had attempted to schedule service with the merchant and when she did talk with them to schedule service they advised her of the extra fees required. As she did not want to pay the extra fees, she contacted our Customer Service team for a refund.

Review: I purchased a voucher on February 18th. Because it was so popular, when I called to make my appointment, my appointment was not scheduled until April 16th. The morning of April 16th, I received a call from the merchant cancelling my appointment because she was sick. She said she would call me back next week to reschedule.

I never heard back from her to reschedule. I requested a refund from Living Social and it was denied because it was out of the 7 day refund period and "the merchant is still willing to work with me". I emailed again and got "As a courtesy, we’d like to offer you an out-of-policy Deal Bucks refund". I don't want Deal Bucks. I want my hard-earned money back. I emailed them again and was told "Once the Deal has closed LivingSocial pays the Merchants. The Merchant are the only people that can process a credit card refund. LvingSocial extended the Deal Bucks refund for this out of policy refund."

I emailed the merchant to request a refund. She replied "Wow...They DO NOT Give You Back YOUR money??????awwwckkk. Yes, they pay me 1/2 the voucher price. I think after fees etc..I make $14 dollars on your deal. They hold out $400 of my total payment untill deal expires in October to pay back anyone who cancels or is not satisfied with their deal. They have the cash to pay you back and they SHOULD! I will not make a dime on this cancellation..so where is your money? Now I am very disappointed. I have never had anyone cancel..so I was not sure how this would work out. I am very sorry."

I emailed Living Social the information from the merchant and never heard back.

I am really unhappy with this whole situation. I feel like I was stolen from and the company is just saying "too bad!!".Desired Settlement: I just want a refund to my credit card the amount I paid LivingSocial.

Business

Response:

On May 5, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 5, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her request for a credit card refund was denied.

On April 30, [redacted] received a full refund in the form of LivingSocial Deal Bucks. Because the deal has not been canceled and the merchant is still open and accepting vouchers, we were not able to provide a credit card refund for the voucher in question.

[redacted] has a balance of 29 Deal Bucks that will be valid until April 30, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I do not want Deal Bucks. I will never use LivingSocial again. I want a refund of my cash.

Regards,

Business

Response:

On May 5, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 6 response on May 7. [redacted] rejected LivingSocial’s response via the Revdex.com because her refund request had been denied.

We have processed a refund to [redacted]’s credit card, and depending on her financial institution, it will be posted to her account within three to five business days.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased 2 vouchers for horseback riding at [redacted], costing $39 each for a total of $78. Each voucher was for a one hour ride for 2 people. I had been trying to coordinate schedules for 4 people and had to send emails and wait sometimes a day for a response because when you call the phone number for the merchant no one answers but it says you have to send an email 24 hours in advance in order to schedule a session. I told him that My voucher expired on the 24th but the 25th is the only day we can all come together. I asked if he would still honor the voucher since the session was booked by the 24th and told him that if it was a problem then we can schedule 2 separate sessions for the 23rd and the 24th. On Monday the 22nd of April I finally scheduled and confirmed the session with the merchant for Thursday the 25th at 3pm. I paid $56 to put my 4 year old in daycare for the day since she could not come with us and my friend drove about 30 miles to meet me at my house then we all drove another 45 miles to get to the location for the horseback riding. When we got there we met [redacted] at the gates. He told us that we had to pay $40 per voucher for a total of $80 before we could start our session. We asked what that was for because that was not a part of the voucher and he said it was to cover gratuity and safety equipment. He did mention at the bottom of his emails to bring $40 to cover gratuity but gratuity is not a mandatory charge and this was not mentioned in the voucher when we purchased it, nor was it mentioned in the emails that it was a mandatory charge. The voucher said taxes and gratuity not included but it is unreasonable to say that the tax and gratuity on a $39 voucher is $40. I explained this to [redacted] of [redacted] and he said he understood and to call living social to get a refund. We called living social once we left and got some reception and was told that we cannot get a refund because it was the 25th and the voucher expired on the 24th. The reason the merchant did not honor the voucher was not because it was expired but because he wanted us to pay an extra $40 per voucher which we were unaware of when we purchased the voucher. He said that it is a mandatory fee and even he does not know why living social does not have that stated on the voucher because its on his [redacted] vouchers. I feel it is a completely unethical business practice for living social to deceive consumers by hiding/not displaying additional fees and try to hide those fees as tax and gratuity. Again there is no way tax and gratuity on a service can be a mandatory $40 when the voucher was only $39.Desired Settlement: I would like a refund of my money and then cut business ties with living social.

Business

Response:

On May 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted]

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

May 2, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased two vouchers for horseback riding

from [redacted] On October 17, 2012 for $78. She is requesting a refund

because the merchant asked for $40 gratuity per voucher.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant goes out of business. Gratuity is not included

as part of the voucher and is based on the pre-discounted total. The each

voucher is for a service that is normally $199, and a 20% tip is approximately

$40. The merchant also made [redacted] aware of this in a confirmation email

prior to the reservation. However, we do understand her frustration. As a

courtesy outside of policy, the purchase has been refunded and will appear on

her bank statement within 3-5 business days, depending on her banking

institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My bank debit card was charged for a transaction I never made. I spoke to a customer service representative named [redacted] to find out how this happened. She told me that the charge of $669.00 against my debit card on the 19th of June, 2013 was showing up on her computer, but the name was different. She was unwilling to help me directly and told me I had to dispute it with my bank ([redacted].) This unauthorized charge to my card has depleted my account of funds necessary to cover my monthly bills. I contacted my bank and filled out paperwork to dispute the charge.Desired Settlement: I request a refund as soon as possible to cover my monthly bills before the end of this month (June 2013.) I would also like to know how this has happend and what will be done to prevent this problem from happening to someone else.

Business

Response:

On June 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he was unable to resolve his issue with an unknown charge.

We're sorry for any difficulties **.[redacted] experienced while trying resolve this situation. Due to possible fraudulent activity, we've emailed **. [redacted] directly for security reasons.

Best regards,

Review: To whom it may concern,Last month I booked a stay at the Historic [redacted] hotel in [redacted] for the fathers day weekend. On Saturday,June 14th after 2hr drive I got to the lobby and I was told that unfortunatelly there was a glitch on the system and they were overbooked. But that, I could stay in the hotel next door. I explained that the reasons I booked at the [redacted] is because I had family needs that were perfectly suited by such hotel. They told me go check next door thats all we can do for you. I picked what was left of my dignity and my sad family and went next door just to find an old smelly cheap hotel. Unacceptable. I called living social and they did nothing to fix the problem. Even though I told them you had plenty of tme to call me. They just offered me a refund and a $100 in store credit to buy stuff from what I consider now the worst company ever to deal with.To me this is fraud and a clear bait and switch situatioin.Desired Settlement: I think I should be gratificated for waseting my time,for the embarassment and the emotional suffering caused to me and my family. For ruining a sacred fathers day vacation planned for months, cause of the nature of my job. I even lost job sales opportunities to do this, all for nothing.

Business

Response:

On June 16, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on July 1, 2014. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because on

May 21, 2014, **. [redacted] purchased a hotel stay for the Historic Resort on

[redacted] in the amount of $177.75. On June 14, 2014, **. [redacted]

contacted LivingSocial and requested a refund because when he arrived at the

hotel he was informed that they were overbooked.

LivingSocial apologizes for the experience

that **. [redacted] has received. Our records indicate that **. [redacted] was

given a full refund in the amount of $177.75 to his credit card ending in [redacted].

**. [redacted] was also given a complementary stay at another hotel due to the

overbooking. In addition, we have also issued **. [redacted] 100 Deal Bucks to

his LivingSocial account for the unfortunate experience that he received. We

are unable to provide any additional compensation.

We hope that this resolves **. [redacted]'s issue.

Review: On 1/11/15, I ordered curlers fine print said: delivery & fine print states: Shipping only to fifty (50) United States and District of Columbia. Will not ship to P.O. boxes...Shipping charge of $6.99 per item will be added at check out,,Purchaser must provide name and shipping address at checkout, which will be provided to supplier or distributor for shipping...Expected delivery within 10-12 days of purchase.As of this date, the item has not been shipped. I contacted the company on 1/18 & told me print said 10-12 business days before it would be shipped & I should have read the fine print. They told me that the order had been fulfilled when I ordered it & they could not do a refund. They said even though it would not be shipped in 10-12 business days when they received the payment the merchandise was set aside & even though it would was not getting ready to ship, they could not respond. I contacted them also on facebook and here is the reply: LivingSocialHi [redacted]. We sincerely apologize for this disappointing experience. As you mentioned, purchases that are made through our Shop department do indeed ship within two weeks (or ten business days) from the time that you place your order.We definitely want to do what we can to help. If you'd prefer to return the [redacted] Hair Straightener once you receive it, we'd be happy to email you a prepaid return shipping label so that you can return it for a full refund. We'll also waive the $7.99 reprocessing since this was your first purchase with us.If you're interested in returning the product, just let us know once you receive it so that we can email you the return label.This is what is on my confirmation email:LivingSocial Order Confirmation: #[redacted] Hair Straightener (1)Color: Pink estimated ship date: Within 10-12 days of purchaseI do not trust what type of item and the condition of the item to be received whenever I receive it with so many contradictions.Desired Settlement: I want my money back immediately. I do not want an explanation because I have three lies before me already and nothing they say can be trusted.

Business

Response:

On January 22, 2015, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on January 28, 2015. Ms. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she is

unhappy with the time it took a product to be shipped to her.

LivingSocial apologizes for any frustration surrounding this

purchase. LivingSocial Shop items have an estimated delivery time of ten to

twelve days. This can vary based on days UPS is open, holidays, or any natural

events. We understand this situation is upsetting, so we have processed a full

refund. $28.45 has been refunded to the credit card ending in [redacted]. This refund

will show on the account within three to five business days.

We hope that this resolves Ms. [redacted]'s issue.

Best Regards,

Sarah

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am satisfied that I received my refund but I am unhappy of the lies that were told me in reference to this order to cause me to file a complaint. The response does not mention that the order was made on January 11 and my contact them was after the 10-12 days delivery was promised and I was told by their staff that the fine print said the order would be processed in 10-12 business days. That was the reason for the complaint, inconsistency in statement and not shipping the item by 1/26/2015 which is over 12 days of receipt.

Regards,

Review: I had purchased a voucher from Livingsocial for a carpet cleaning service. When I called the merchant to schedule the appointment for the carpet cleaning, the merchant stated that they do not offer service in the area that I wish to do and told me to get the refund from Livingsocial. However Livingsocial refused to provide the refund stating that it is beyond their 7 days refund policy.Desired Settlement: refund with credit back to the credit card used

Business

Response:

On April 29, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on March 20, 2013 in the amount of $55.20. [redacted] would like a refund due to her inability to redeem her voucher due to distance restrictions set forth by the merchant.

Review: I purchased a 'deal' from Livingsocial on or about 1-27-13 for carpet cleaning by a merchant named [redacted] I called the merchant within a few days to schedule an appointment but always got voicemail. Merchant finally returned my call a few days later but couldn't schedule an appointment until 3-1-13, a month away. I accepted the appointment but on 3-1-13 when no one showed up, I called the merchant who said they went to the next appointment because they could not reach me by phone (after ONE phone call). We rescheduled for 10:00 am on 3-14-13. At approx. 10:45a.m., I called the number on my voucher and the merchant said he had vehicle trouble, and, by the way, he had just realized he had a 10;00 a.m. appointment with me that day. I note that merchant sounded as if he had just awoke from sleep. He said he could make it at 1 p.m., as if I had all day long to wait around for him. At 2:00 p.m., he arrived and immediately started looking for heavily trafficked areas of carpet. There weren't many because this is a house with no children, no pets, and two adult women. The merchant seemed 'ansy' and I kept trying to focus him on the areas I wanted cleaned. Finally, he pointed to the voucher and said there would be an extra charge because the carpet was "heavily soiled". I have seen such carpet before, ususally involving people with children or pets, and advised merchant that I wasn't going to be scammed. He kept attempting to 'negotiate' a price when I had already purchased a voucher, with a set price, from Livingsocial. Merchant would not clean the carpet without additional money which I had no intention of paying, if only on principle. This 'merchant' basically uses false advertising, IN PARTNERSHIP WITH LIVINGSOCIAL, to extort additional fees from consumers when he finally deigns to even show up for an appointment. It's false advertising at it's worst and I would argue that under the law of agency, livingsocial is an agent of [redacted].

I contacted Livingsocial, who gave their rote response for every complaint, which is "the deal is out of the refund policy' so they couldn't offer a refund. For the record, this is not the first time I, or someone known to me, received a "it's not my problem" response from Livingsocial. I have a relative who purchased two massages from livingsocial in 2012 as gifts. Because they were gifts, she could not print them herself but they were supposedly emailed to the recipients. The RECIPIENTS DID NOT RECEIVE THE EMAILED VOUCHERS so not only did the promotional period expire but my relative couldn't even print out the deals and use them at face value, simply because as 'gifts', she had no access to printing the vouchers. This relative lost in excess of $70 dollars to livingsocial for which she was never refunded OR CREDITED-- and, yes, she contacted them several times. This is an unacceptable practice for a business, ie., to simply collect money, then step back and accept zero responsibility for any subsequent fallout. REPREHENSIBLE.Desired Settlement: I would like a refund of this purchase. I found this 'merchant' so untrusworthy, I wouldn't feel comfortable with him cleaning my carpet. At any rate, he's only interested in cleaning the carpet for additional money so that he ends up with his regular fee, despite advertising a reduced fee.

Business

Response:

On March 14, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for house cleaning from [redacted] on January 27, 2013 for $39. She is requesting a refund because

the merchant did not show up to the first appointment and attempted to charge

an extra fee during the second appointment.

LivingSocial

apologizes for [redacted]’ experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be provided within seven days of

purchase or if the merchant has gone out of business. [redacted]’ request is

outside of the policy. The voucher does specify, “Heavily soiled or pet stained

carpets will require an additional fee.” However, as a courtesy outside of

policy, [redacted]’ purchase has been refunded and will appear on her bank

statement within 3-5 business days, depending on her financial institution.

We hope that this

resolves [redacted]' issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Update: While I don't necessarily agree with LivingSocial's summarization of my complaint, I accept the solution offered.

Review: I'm writing Revdex.com to ask for your help. [redacted] and Living Social are working together as business partners, misrepresenting services in order to encourage customers to buy tickets to their venue, falsely stating safety seats are available for infants. After seeing an advertisement for a Living Social deal for discounted tickets for the [redacted] restaurant in [redacted], I contacted Living Social's business partner [redacted] to inquire about their advertised services. Specifically, PRIOR to buying tickets, I wanted to ensure they had high chairs for children who cannot sit on their own. The restaurant stated they absolutely had high chairs, but I would have to purchase a separate ticket for each child who needed a high chair. After a clear confirmation and instruction regarding purchasing of extra tickets for high chairs, I purchased the vouchers through Living Social. When my family arrived at the restaurant, we were told by our server, and later the manager, the venue could not accommodate high chairs due to the "arena" style seating. They only had booster seats without straps, obviously inappropriate for 10 month old babies. They were unable to offer any type of safety seating for children unable to sit on their own, despite what they told me with certainty over the phone. They misrepresented their service so I would purchase extra tickets. When I spoke to the restaurant manager about the problem, she agreed and was willing to refund my money. Upon learning I used a ticket from their business partner, Living Social, she advised me that she could not issue the refund directly since it was Living Social who charged my credit card. She told me to follow up with them for a refund. When I followed up with Living Social, I explained how their business partner, [redacted], misrepresented their services in order to make me buy extra tickets. After extensive email correspondence with Living Social, they refuse to give a refund, despite the misrepresentation of services of their business partner. They offered me a credit with them, but for obvious reasons, I do not feel comfortable purchasing anything from Living Social in the future. I am very disappointed about the "loophole" [redacted] and Living Social are contriving in order to sell tickets to services unavailable. At this point, I just want the vendors to do the right thing - refund my money for falsely advertised services which resulted in the purchase of two children's tickets for a total of $54. Any help you can provide would be appreciated.Desired Settlement: At this point, I just want the vendors to do the right thing - refund my money for falsely advertised services which resulted in the purchase of two children's tickets for a total of $54. Any help you can provide would be appreciated.

Business

Response:

On March 29, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

3, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is requesting a refund for two vouchers for child

tickets to [redacted] purchased on March 11, 2013 for $54.

LivingSocial

apologizes for any difficulty [redacted] experienced. Per the fine print of the

voucher, a refund may only be collected within 24 hours of purchase. [redacted]’

request is outside of the refund policy. Additionally, the fine print states

that children under 3 are free. So, [redacted] was under no obligation to

purchase the two child tickets since her infants would have been free. The

merchant indicated that they had booster seats, which [redacted] acknowledged.

The merchant is solely responsible for redeeming the voucher and for all goods

and services it provides. As a courtesy outside of policy, the purchase has

been refunded and will appear on [redacted]’ bank statement within 3-5 days, depending

on her banking institution.

We hope that this

resolves [redacted]' issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am pleased the business now recognizes that policy exceptions are sometimes appropriate when advertised services are misrepresented, in whole or in part, by either the vendor or the business partner. I appreciate Revdex.com's facilitation and help in resolving this matter.

Regards,

Review: I ordered a [redacted] through a living social deal over 2 weeks ago and have not received any indication of it having been shipped. When I emailed living social about this, they responded stating that they would give a refund in deal bucks. I want a refund in cash, because due to this horrible experience, it is highly unlikely I will be ordering from living social again. Moreover, my question about the delivery cost that was charged on the company's website was not addressed.Desired Settlement: I would Like a full refund of what I've spent on the product- including the shipping cost, because the only reason I ordered this product is because of this deal. I do not want any "deal bucks' or store credit. I want a full refund back to my credit card.

Business

Response:

On February 17, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on February 17, 2014. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because he has not received

his charger, and is requesting a refund.

LivingSocial apologizes for the experience that **. [redacted] has had with us. Our records indicate the voucher

has already been redeemed with the merchant, and the merchant is in the process

of fulfilling all of their orders. We apologize that **. [redacted]

has not received this product during the time he expected. We are currently working

with the merchant to get **. [redacted] a status to his order as soon as

possible. As a courtesy, we offered an out of policy Deal Buck refund, a cash

value credit, but that offer was declined. We are unable to offer a credit card

refund at this time because the voucher has been used and the order is in the process

of being fulfilled.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a voucher on 11/18/13 from Living Social for 10 pilates classes at [redacted]. I have been unable to schedule the classes because [redacted] does not return calls or emails and customers with vouchers are not permitted to utilize their online scheduling tool. After over 1 month of trying to use the voucher I purchased for $80.25 I contacted Living Social on 1/25/14 and requested a refund because I paid for services that could not be redeemed. Living Social refused to refund my money. I want a refund for services not rendered. Thank you.Desired Settlement: I refund to my credit card that was used to purchase the voucher.

Business

Response:

On January 26, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

2, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she would like to be refunded for her purchase to [redacted] since she’s unable to contact the merchant to schedule the classes.

LivingSocial has

reviewed **. [redacted]’s request, and apologizes for any inconvenience she

experience with this deal. We’ve credited 95 Deal Bucks to **. [redacted]’s account.

This credit is equal to the amount of the voucher. LivingSocial’s refund policy

allows our consumer’s to request a refund within the first seven days of

purchasing the deal. Outside of the refund policy, purchasers are eligible for

a refund in the form of Deal Bucks. No other compensation may be offered at

this time.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I want a full refund and have disputed the charges with my financial institution. I do not want, not will I use deal bucks, please remove them from my account.

Regards,

Business

Response:

On January 26, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our February 4, 2014 response on February 5, 2014. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she wishes to only receive a refund back to her credit card and not in Deal Bucks as we have already provided.

Review: Living Social offered and promoted a deal for a scam company called "[redacted]" for house cleaning services. Twice, [redacted] did not show up to scheduled cleanings at my place of residence when I attempted to use the voucher I purchased from Living Social. [redacted] was consistently unreachable by all methods of contacting them: email, phone and web form (these methods were provided by Living Social after I had initially contacted Living Social to express difficulty in reaching the merchant). After many attempts to use the service sold to me by Living Social, I never received the service that I paid for. Living Social implies that they will refund customers if the company for which they purchased a deal goes out of business. I believe I have sufficient evidence to conclude that the deal offered was a for a company that was never in business, which warrants me a refund from Living Social. I have contacted Living Social directly on multiple occasions to resolve this matter, and as of September 28, 2013, this matter remains unresolved. The following is a detailed timeline of communications related to this matter:

May 12, 2013 - Purchased Living Social deal for three hours of house cleaning by [redacted] for $49.00.

Between May 12, 2013 and June 12, 2013 (do not have exact end date) - Called merchant multiple times in attempt to schedule appointment; eventually was able to schedule an appointment on June 14, 2013.

June 13, 2013 - Merchant was unreachable via phone to confirm the cleaning appointment we had previously scheduled for June 14, 2013.

June 14, 2013 - Merchant did not show up to my place of residence for the scheduled cleaning appointment and was unreachable via phone.

Between June 28, 2013 and July 1, 2013 (do not have exact date) - Contacted Living Social about difficulties in scheduling, and requested a refund. Please reference Help Request #[redacted].

July 1, 2013 - Received a response from Living Social stating that scheduling issues with the merchant have been resolved.

Week of July 1, 2013 - Submitted web form to merchant requesting appointment; no response. Emailed merchant requesting appointment; no response. Called merchant multiple times in an attempt to schedule an appointment, was eventually able to schedule for August 16, 2013.

August 15, 2013 - Contacted Living Social again to inform them that the merchant was not reachable throughout the week prior to my appointment, and had not confirmed my August 16, 2013 appointment. Please reference Living Social Help Request #[redacted].

August 16, 2013 - Contacted Living Social again to inform them that [redacted] was a no-show for the second time for a scheduled appointment. Please reference Help Request #[redacted]. The exact text of the communication to Living Social is as follows: "Hello, as noted in my prior communications to you (Help Request #[redacted] and #[redacted]), the deal I purchased for [redacted] is a scam. For the second time, [redacted] did not show up to my apartment for the 3-hour cleaning I had scheduled with them, and they have been unreachable via phone, email and web form. I came home from work with the intention of monitoring their service, due to my current reservations and lack of trust with them, and after 1.5 hours after my scheduled appointment time went by, I attempted to reach them by phone again. After two rings, someone clicked to voicemail, and the voicemail box was full, leaving me without the option of leaving yet another message. As a company, Living Social should take responsibility for offering a deal for a company that - by all observations of mine (which have been well documented) - does not exist. I believe you are required to do the minimum amount of due diligence in determining whether the companies that you choose to promote are legitimate. Regardless of your refund policy, I believe that this situation warrants me a refund from you, if only to maintain consumer confidence, without which a deal/coupon site simply cannot function. Please note that I am happy to settle this issue directly with you, but if we are unable to do so, I will (1) be disputing the credit card charge on the grounds that, despite multiple attempts, I never received the deal I paid for and (2) contacting the Revdex.com regarding both Living Social and [redacted] in hopes that the matter can be resolved with their intermediation. Thank you."

August 21, 2013 - Living Social Support responded to my latest Help Request, asking for the date and times of the no shows for the merchant. I responded to Living Social Support the same day with the following communication, "The most recent no-show was on August 16, 2013 from 1-4pm (three-hour cleaning service). The first no-show was on June 14, 2013 but unfortunately I do not have a record of the time because I deleted it from my calendar after they did not show up. Hope this helps. Please let me know if you are able to process the refund."

After August 21, 2013, I received no further communication from Living Social regarding this inquiry.Desired Settlement: I am requesting a refund of the amount I paid: $49.00. I believe this is a reasonable request, because in theory, I should be requesting the interest in addition to the amount paid; however, I will spare Living Social the complexity of negotiating an interest percentage.

Business

Response:

On September 28, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October

1, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because she experienced

issues with a voucher that was purchased on May 12, 2013 in the amount of $49.00

for [redacted].

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of the voucher for [redacted]. Per LivingSocial’s

refund policy (www.livingsocial.com/ter**),

a refund can be collected with seven days of purchase or if the merchant goes

out of business. The voucher expired on August 30, 2013 and is now valid for

the paid value of $49.00 as a credit towards services rendered by the merchant.

Based on the negative experience that

**. [redacted] experienced, we have deemed it appropriate to offer a courtesy,

out-of-policy Deal Bucks refund in the amount of $49.00 for the voucher. If **.

[redacted] accepts our offer we encourage her to respond directly to this

complaint.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Living Social continues to due business with a company by the name of "[redacted]. After buying a cleaning service through LivingSocial I have spent countless hours tracking down the company [redacted]. After months of phone calls and emails to [redacted] I was finally able to schedule an appointment for the service to be performed. Upon that date, [redacted] failed to show up. It has been a very frustrating experience. After many attempts with [redacted], I finally got someone on the phone. They put an extra ordinary amount of restrictions that were not explained originally. [redacted] consistently tried to get me to purchase additional basic services that should have been included. I declined everything and set up a date for cleaning. I was still forced to give my credit card number in case I was not available when they showed. They would charge me for being unavailable. My educated guess is that [redacted] did not show up due to their inability to collect additional funds. This is a classic case where [redacted] is using another company (LivingSocial) to scam buyers by making it extremely difficult to get the service performed. Finally the additional restrictions and cost were not provided at the time of purchase.Desired Settlement: I would like a refund of $110 for original charge and time/effort spent on this lack of service.

Business

Response:

On May 31, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on May 31, 2013. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because he felt as though

he should be refunded for his At Your Service Housekeeping voucher.

We have investigated [redacted]’s issue further and apologize

for the trouble he had attempting to redeem the voucher. At this time, we have

issued a full refund of $59 in the form of LivingSocial Deal Bucks to his

account. This credit will apply automatically to [redacted]’s future

voucher purchases.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I purached a deal from Living Social for the [redacted] in New Orleans that included 3 - discount coupons for [redacted]. I scheduled the tour for July 27 and told them that I had the Living Social Coupon for $20 off the tours. They said that was "great" just give the coupon to the bust driver and I would receive my discount. After they take us 45 to 50 miles for town they decide they aren't going to honor the coupon. I paid full price for he 3 tours $360. However, I contacted LivingSocial and they told me that they would contact [redacted]. After going back and forth and providing them a copy of my receipt to prove I paid and actually went on the tour. Living Social e-mailed me on 8/2/13 and said that I would have a refund from [redacted] within 3 to 5 business days. I contact LvingSocial again on 8/9/13 when I hadn't received a refund. The would not return my e-mailsor phone calls. Finally I received an e-mail telling me to call my bank and dispute the charge.

I think this is FRAUD. If you are selling a package deal you should have to honor the complete package.Desired Settlement: I would like to have a check for $60 sent to me to cover the amount I was overcharged.

Business

Response:

Review: I purchased salon credit for a Brazilian wax a week in a half ago...it doesn't expire until 2018... I chickened out and decided I won't get it done...I contacted them requesting a refund...not only

Did they not give me a refund they proceeded to reply and say you should be generous and gift it! Umm...very unprofessional and I would have been ok if they offer me credit to be used towards another purchase...they also said you can use it for another service because the amount won't expire! Don't you know when I said I want a refund...that I want my money back? It's like they get my money and I will never see it back no matter how much I want it back... Very rude and horrible experience...[redacted] is alot nicer and will honor refunds...and to think I was going to purchase the [redacted] packages that cost upwards of $1000! Buyer beware! If you are going to purchase make sure you will keep it because no refunds even though they say they do!Desired Settlement: Would like my refund back please

Business

Response:

Review: My friend purchased a "Food Fun Adventure" for me as a gift, from Living Social. My voucher expires July 24,2013 and I have been unable to reserve my "adventure" on line, have received no response to my emails to reserve, and have called several times-with the promise of a return call-but have heard nothing. I would like my friend's credit card account to be refunded the purchase price of $79.00 from this "extremely poor customer service" company.I will definitely steer clear of anything related to Living Social and any offers from them. Thank you.

Product_Or_Service: restaurant dining adventureDesired Settlement: DesiredSettlementID: Refund

As I had stated in my complaint description, I would like my friend's credit card account to be refunded the price she paid for my "adventure", which was $79.00. Thank you.

Business

Response:

On July 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted]'s friend purchased a deal for Food Fun Adventure and gifted it to **. [redacted]. She has not been able to reserve her adventure, and would like her friends credit card to be refunded for the amount of the voucher.

Review: Hello,

On June 9, I purchased a voucher on "Living Social" website, for a merchant named "[redacted]". once I bought it I wanted to schedule an appointment to get my service. for about a month and a half, I was calling, emailing and leaving voice mails but there was no answer and no reply from the merchant. I contacted Living Social and told them about the issue. I told them that this was supposed to be a gift but now that about 6 weeks has passed I don't want it anymore since the moment has passed and for 6 weeks I did not get any reply from the merchant. I told them I want my money back since the merchant hasn't responded to my communications. the reply I got was that they will try to contact the merchant and resolve it while I'm waiting on the line. the merchant didn't respond again. the customer service said that they need 2 weeks to try and contact the merchant and that regardless, there is no way for me to get my money back since 7 days passed since I purchased the voucher. I tried explaining them that it’s not like I’m asking for my money because I changed my mind about it but because the merchant they worked with didn't respond to me and to the customer representative, but they said they understand but this is what the situation is. then they said they need 2 weeks to investigate the matter. yesterday, July 30, I got a response from them that they were able to reach the merchant and that I can go ahead and use my voucher. I tried to explain them that after a month and a half of trying to reach the merchant and having 0 success, the moment has passed and the bday gift is already too late so I want my money back as the merchant and them didn't fulfill the terms of the agreement. I got the same reply from them again, the best they can offer me is store credit and that 7 days passed after my purchase of the voucher.

based on the above, I can make a sale event on their site, where I offer some good deal and have a return policy of 7 days. once people buy the voucher I won’t respond to any of them, the return period will pass and I will tell them that there is no way for them to get their money back since 7 days passed. this is definitely not ethical and feels like a horrible experience.Desired Settlement: I paid $199 for this and I want to get them refunded to my credit card. I dont want their store credit since their shopping expirience and customer service did not work.

Business

Response:

Review: On Feb 19, 2013 I purchased a voucher from livingsocial.com for air duct cleainging services from a company called [redacted] for the amount of $69.00. My husband and I planned to use the air duct cleaning services before starting up the central AC unit so we scheduled an appointment for May 1, 2013 from 4-6pm. On April 30th, [redacted] cancelled. We rescheduled for May 8th. On May 7th, [redacted] cancelled. We rescheduled for May 22nd and [redacted] cancelled on May 21st. This was becoming inconvenient for us since we had to request from our employers to rearrange our work schedules to be home for the appointments. Also on mutiple occassions, the [redacted] customer service was very rude and seemed annoyed when I asked why they were cancelling.

Twice I have requested a refund from LivingSocial for the voucher purchased for [redacted] (air duct cleaning). I am very unhappy with the level of service I am receiving from both living social and [redacted]. The first request #[redacted] gave me the run around and did not state when I called that the refund request would be an issue and that Living Social just needed to verify some information. It then ended 2 weeks later with an email stating "We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately, we are unable to extend you a credit card refund or Deal Bucks credit.....". I called LivingSocial again yesterday (6/5/13) and explained my issue all over. The Request #[redacted] was handled by [redacted] where during my call with her, she called [redacted] to verify the cancelled appointments all while she had me on hold for over 15 minutes. She then told me she was on hold herself and that she would email me. She emailed the same email I got the first time stating "We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately, we are unable to extend you a credit card refund or Deal Bucks credit.....".

After both emails I asked for a supervisor and/or manager and neither livingsocial person responded to me.

All I would like is to be refunded the money paid for this voucher that I cannot use due to the vendor cancelling the appointments and I do not want to be forced to work with a rude vendor. I am very disappointed as to how my requests have been handled by living social. I've purchased numerous vouchers (even after requesting the refund) and never had a bad experience until now.Desired Settlement: Would like a refund for $69.00

Business

Response:

On June 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for her air duct cleaning voucher was denied.

We're sorry to hear that [redacted] had an unfavorable experience with her voucher. [redacted]'s refund request for 69 Deal Bucks was processed on June 6, 2013. The Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

Best regards,

Consumer

Response:

From: [redacted] <[redacted]

Date: Sat, Jun 15, 2013 at 8:47 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

Hello,

Review: The deal was for a $89.00 voucher which would be used to fully pay for an “Ultimate Car Detail” package worth (according to the merchants website http[redacted] ) $299.00. The caveat is that it must be used by March 31st 2013.

In mid February 2013 I called [redacted] to schedule an appointment. I was told that the soonest they could do it was April 9, 2013. I reiterated to them it was a LivingSocial deal that expires March 31st. They said that wouldn’t be a problem and they would honor the voucher.

On April 5th the owners wife called me to ask if they could postpone the appointment until April 29th at 9am. I agreed. And while I had her on the phone I asked her what an “Ultimate Detail” entails. She informed me that would be doing a regular detail as they had decided they were losing money on these deals. I said well what if I want the Ultimate Detail for an extra charge, she said I could discuss that with her husband who will be the one doing the work.

April 29th came and went as I sat in the house all day waiting. When I called to find out what’s happening it went directly to voice mail. I then accessed their “Contact Us” link on the web site and asked they call me. No one ever did. I’ve made numerous calls that always go to voice mail.

I’ve been in contact with LivingSocial for help but all they do is respond with their policy about no refunds past the expiration date. The expiration date was passed through no fault of my own.

I paid LivingSocial for a service that was never performed, and based upon what the detailer’s wife said, I can only assume they had no intention of ever performing. Seems to me they pushed the appointment past the expiration date just so they could keep the money and do no work. This is defiantly a case of breech of contract at the very least case or an outright scam at the most.

Business

Response:

On May 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on November 27, 2012 for [redacted] in the amount of $89. [redacted] would like a refund because he was unable to use his deal prior to the expiration date.

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Description: Internet Marketing Services, Online Networking, Coupon Services

Address: 1445 New York Ave NW, Ste 200, Washington, District of Columbia, United States, 20005-2134

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