LivingSocial, Inc

Review: I am extremely dissatisfied with living social. My mother inlaw gifted the nationwide vision LASIK deal to me from Living social. The voucher is needed for the consultation so I printed it out and brought it. it clearly states on the voucher and in the "fine print" on the deals page that non candidates for LASIK will be reimbursed the $1600 cost. I was not a candidate.

I called for my reimbursement but was was told because it was a gift and I already claimed it on my account (which I had to do I order to print it out) that I could only get living social credit, not a full refund of he $1600 my mother in-law paid! I do not want $1600 of "stuff", I want a full refund as it says it will allow of the website! The website nowhere mentions refund will only be given in "living social deal bucks"!

I was transferred to the floor manager who would also not give a full refund. I asked to speak to the floor managers manager and was told that was not allowed.

I am extremely, extremely dissasitified with living social! I feel lied to and deceived by this company!Desired Settlement: I just want my mother in-law to receive a full refund, not "living social deal bucks" to buy more stuff from his company!

Consumer

Response:

Hello,We contacted Living Social again regarding this matter. We mentioned taking legal action against them. Someone else called us back and said that they would now give us a full refund. The credit card has shown that the refund went through.Thanks for getting back to me,[redacted]

Review: This is in reference to my previous Revdex.com complaint ID [redacted] filed against Living Social in which I accepted their offer to contact me directly to resolve my complaint regarding $70 they owe me for services purchased but not honored by the company [redacted] Country Club) on whose behalf Living Social sold me two 18-hole rounds of golf. Since I accepted Living Social's offer from my earlier complaint to resolve this matter directly with me, they have failed to contact me or returned my calls to resolve this matter. Specifically, I accepted their good faith offer to resolve this matter and closed my Revdex.com complaint. Following my acceptance of their offer I waited 30 days to hear from them and no attempt was made to contact me. Therefore, 3 weeks ago I called Living Social and spoke to the on duty supervisor named [redacted] who advise that the matter was above her pay grade but nonetheless she would call me the next day and let me know how the outstanding matter would be resolved. I gave her my cell phone and told her I had a doctor's appointment so she may get voicemail but to leave a message. [redacted] said she would call in the morning and if she got voicemail she would leave a message and she would also call back later in the day. I awaited her promised called, but was never contacted by [redacted] or anyone else from Living Social.

Obviously Living Social has no integrity and their words mean nothing since they failed to abide by the settlement they offered and refused to contact me. At this point the only way that I will close my complaint is when I receive my full refund.Desired Settlement: I want the $70 I paid Living Social refunded to me and I want a written apology. for Living Social's failure to honor their commitment from my previous Revdex.com complaint.

Business

Response:

On September 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 16, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] has not heard from LivingSocial regarding her M[redacted] Golf Club voucher that she purchased. **. [redacted] would like a refund for these vouchers.

Review: I bought a hair deal at [redacted] from Living Social on March 19th $59. I tried to get an appoint since then. I called EVERYDAY and could not get through, I emailed, put myself on wait list. I COULD NOT get an appointment. Then on March 27th, I found out that I will have to travel abroad for work for a few months and might not be back until summer by which point the deal would expire. So I called for a refund, but Living Social would not let me get a refund and kept telling me try to get an appointment by giving me a special phone number, which I called, but the lady there ([redacted] from [redacted]) said I should just try to get a refund since they are fully booked for about at least three weeks straight, solidly, no opening, not a chance. I am due to leave on April 14th for job. I could not get an appointment for almost a month calling. What kind of a deal is this if I cannot get an appointment, and now I am leaving the country for work and cannot use this deal. This is an unethical service, to offer a deal when there is no possibility of reservation. I called LIving Social MANY times asking for refund. They will not issue one. Please REFUND my credit card!Desired Settlement: Refund $59 to my credit card

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a shampoo, cut, coloring from

[redacted] on March 19, 2013 for $59. She is requesting a refund

because she could not schedule immediately and is going abroad.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be processed within seven

days of purchase or if the merchant has gone out of business. [redacted] agreed to

these terms upon purchase and her request is outside of the refund policy. In

the beginning of the promotional period, merchants are very busy and

appointments are harder to schedule, as many customers may try to schedule

right away. However, appointments are subject to the availability of the

merchant, and the merchant can schedule everyone between the start of the

promotional period and the expiration date, which is July 17, 2013. [redacted]’s

upcoming trip abroad does not entitle her to a refund. However, as a courtesy

outside of policy, a refund has been processed. It will appear on her bank

statement within 3-5 business days.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: Living Social ran a deal back in January for a company called [redacted]. The fine print said the item would be shipped free and within 15 days. It's now been over a month and a half, and not only have I not received the item, [redacted] will not respond to emails, facebook posts, phone calls (left messages as no one ever answers).

Living Social will not help me and tell me to call the seller. Living Social provided this deal. They are ultimately responsible for this. I have done research and found out that this is ia ONE MAN BUSINESS who had never sold anything before. He ran this deal in multiple cities selling thousands and thousands of this item. The truth is Living Social did not protect my best interests by looking into this company before doing business with him. I have heard he has no way of sending out all of these items at all because he lost so much on the deal.

The bottom line is that I ordered this with the intention to give as a gift. It's been a month since that gift would have been given. No one will call me, or will provide info on this item. Living Social's "customer service" keep telling me to contact keycharger. I am tired of being put out. I want a refund immediately.Desired Settlement: REFUND. And I want them investigated as they are a scam.

Business

Response:

On February 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for [redacted] on January 17,

2013 for $12. He is requesting a refund because the item did not arrive.

LivingSocial

apologizes for [redacted]’s experience. The deal was very popular, so the

merchant was taking longer than anticipated to ship some of the orders. [redacted] already disputed the purchase with Paypal, which was his method of

payment. Since [redacted] disputed the purchase, that is how the issue was

resolved, and LivingSocial is unable to issue any further refund.

We hope that this

resolves [redacted]s’ issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive the refund from Paypal because Paypal forces it to happen. Otherwise, Living Social would never help me with this. Living Social is a terrible company and even lied in this email response to you. "Taking longer" is not the truth. The merchant is refusing to answer any consumer and apparently has vanished with everyone's money. Living Social is a scam and should be investigated for improper practices.

Regards,

Review: I own [redacted] & [redacted] in [redacted] Oklahoma.. I had a stylist who was self employed, and she ran a living social deal . Living Social ran a deal under my salons name, my website, my address, talked about my décor and staff, but NEVER had authorization from me... Then I threw a fit, the stylist left in the middle of the night and living social just changed the deal to the new address she moved to, even though they were aware the what she did was fraud.. The problem is people bought the deal for my salon. not some whole in the wall salon without a website and the deal that now says with [redacted]. Needless to say customers are confused and [redacted] is getting the back lash. Living Social tells me there is nothing they can do, because the contract was sighed by this stylist, even though it was fraudulent and they knew that before they changed the info.. They wont even send out an email telling the customers it was a mistake on Living Socials part and they are sorry for the inconvenience. They said (we discussed it with our legal department and they said you will have to file charges with [redacted]),

It is absolutely pathetic that they want me to spend thousands of dollars on Lawyers because they did not check any credentials. They said they are sorry this happened, but they cant so anything. All they had to do was refund the money or even send out an apology email to the consumers who purchased the deal explaining what they did.. Instead they are washing their hands of it.

They were very apologetic at 1st, even went as far as emailing me after our initial phone call. [redacted] (manager) said we will talk to our legal team to see what action we can take toward [redacted]. Then I herd nothing. They would not respond to email or phone calls. I guess they were sorry until the legal team said I would just have to take het to court, I found all this out after I finally called the merchant serviced and they told me, even though everyone I talked to told me they understood why I was upset.. .. So because they don't have to make it right, they wont. Instead, they want a 27 year old business owner to have to spend thousands of dollars, countless sleepless nights and 100's of wasted hours on something they allowed without any proof.. Something I had nothing to do with...Desired Settlement: I want them to refund all the deals that were purchased. I want an email send out to all the consumers letting then know that a deal was ran without the consent of the business, and that they are sorry for the inconvenience.

Business

Response:

On July 27, 2013, we received a complaint as submitted by **.

[redacted] to the Revdex.com on July 25, 2013,

with an ID of [redacted]. **.

[redacted] states in her email that LivingSocial marketed a deal on behalf

of [redacted] & [redacted] without first obtaining her approval. She is

upset, as one might imagine, and asking LivingSocial to refund the deals

purchased, to email consumers regarding the change, and to apologize

for the inconvenience.

Review: Purchased a livingsocial voucher on July 14, 2013. Attempted to contact the service provider to redeem the voucher on July 15, July 18 and July 22, vendor did not respond to any phone call. Contacted livingsocial on July 25 requesting a refund. Received an email response from livingsocial that they were looking into the matter. Sent second email to living social on July 31 requesting a refund. Received reply on August 5 that I should contact vendor to set an appointment. I do not want a vendor in my home that cannot return a phone call to schedule the work, I attempted to call the vendor three times with no response.

reference livingsocial Help Request #[redacted]Desired Settlement: I am requesting a full refund of the voucher amount.

Business

Response:

On August 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 6, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] has had issues contacting [redacted] and therefore does not feel comfortable utilizing this merchant’s service, and would like a credit card refund.

Review: The complaint I have against Living Social is we paid for services not received. I called living social to ask for a refund. They said they cannot grant a refund to the credit card that was used, they would only grant credit. I have said to them that we no longer wanted to do business with Living Social due to the circumstances and we did not want credit, we wanted a refund. They denied our request for a refund.Desired Settlement: I would just like to see my fiancé, who paid for this excursion as a gift for me to get her money back so we can use it elsewhere.

Business

Response:

On May 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like a refund for a gift he received for [redacted] in the amount of $199.

Review: I bought a jet ski rental living social voucher in florida. The advertisement stated there is an address for the rental. When I ended up calling the place, they stated they have no address and that its a mobile jet ski rental. Had I known that, I would not have spent 2-3 days driving around trying to locate the place. I was vacationing for one week in Florida and the voucher was only good for Monday thru Thursday and could no longer make reservations. I contacted living social to get a refund or a credit. They declined both. But, for my brother, who bought at the same time as me, they gave him a credit and stated its case by case to for them to decide who gets the credit which is unfair. I was told I cannot get a refund or credit because the customer still has active vouchers. I live in Illinois and cannot easily visit florida again.[redacted] was my reference number. I purchased on May 10, 2013.Desired Settlement: I would like a credit for $32 or a refund.

Business

Response:

On July 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 24, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] requested a refund from LivingSocial which was denied, however his brother was credited for his voucher.

Review: I went to purchase a restaurant coupon with living social. As I hit the payment button, I realized that the credit card they had on file was not mine, but my father's. My father and I do not share either a credit card or a living social account; we do not live in the same residence. I attempted to contact Living Social by phone but they did not list a phone number next to the line where it said "phone number:". I found a phone number, to which I got a recording that stated they disconnected their number because they were getting too many phone calls. I emailed them and received no response. After 4-5 days, I emailed them again saying I would be contacting B.B.B. if they did not respond to this security issue. Within moments, a computer generated response stating there was a security breach was sent back to me; but nothing addressed my personal issue. I replied, as it said to hit reply, readdressing mine and my father's security concern that his card was listed and mine was not and how do we know who has this information. They said they tried to credit his credit card but had no record of it--I refused to share this information since they did not offer a valid explanation for this occurrence. I have heard nothing from them since April 30. I am extremely concerned.Desired Settlement: I would like my father's credit card credited. Either a letter absolutely confirming that his or my information was not compromised in any way or to pay for credit monitoring for one year.

Business

Response:

On May 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she accidentally purchased a voucher on her father's account.

Review: I contacted LivingSocial twice regarding a deal a friend and I had purchased through them for a local spa day in the Cleveland area. LivingSocial was initially contacted prior to services being rendered requesting a refund after I came upon horrid reviews of the spa in question. I also indicated if a refund was not possible, I would like to utilize the money spent on a similar spa package at a more reputable location. LivingSocial customer service advised they had received no other complaints about this business and they would not refund the money or allow it to be put towards another deal. Reluctantly, my friend and I headed to our 'spa' appointment where the reviews were proven accurate-unsanitary conditions, lack of visible cosmetology licenses, poor services, etc. Again I reached out to LivingSocial detailing our dissatisfaction and requesting a refund only to be told a refund was no longer an option because the services had already been rendered. They offered to credit my friend's account with 20 LivingSocial Deal Bucks to resolve the problem. I insisted this was unacceptable and that I wanted some resolution to which customer service replied with a generic 'we are sorry we weren't able to assist you, please let us know if you have any other questions'. I am appalled by their utter disregard for my poor experience-especially when this could have all been avoided had they just honored my initial request for a refund prior to receiving these terrible services.Desired Settlement: I would like a full refund for myself and my friend for the total $150 paid to LivingSocial.

Business

Response:

On July 10, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number 9616346.

LivingSocial received the complaint on July 20, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was looking to be refunded for her [redacted] Millennium voucher.

Upon further investigation, we have determined that the voucher in

question was not purchased by **. [redacted] but by one of her friends. Only the

voucher purchaser ([redacted]) may discuss this matter with LivingSocial.

We are sorry that we won’t be able to resolve **. [redacted]’s issue.

Best regards,

Review: Living Social, Inc will not provide me with a credit for a service that is unable to be redeemed. This service was not advertised appropriately and cannot be redeemed. Therefore, I believe I deserve a credit/ refund for the full amount paid.Desired Settlement: I would like a credit/ refund of my money paid for a service that is not able to be redeemed per the merchant of the service.

Business

Response:

On May 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May

1, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for house cleaning from new

[redacted] on March 20, 2013 for $135. She is requesting a

refund because the merchant wanted to charge an extra fee for distance

restrictions.

Per LivingSocial’s

term, a refund may only be issued within seven days of purchase or if the

merchant has gone out of business. However, since [redacted] is within the

listed services area, it does not appear she should be charged an additional

fee. The purchase has been refunded and will appear on her bank statement

within 3-5 business days, depending on her banking institution.

We hope that this

resolves [redacted]' issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am accepting this response BUT... I have not received a refund and I do not have a credit card/ bank account on file. I do not understand how/ when Living Social intends to reimburse me.

Regards,

Business

Response:

On May 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the acceptance of our May 2 response on May 8. [redacted] is inquiring about the details of the refund that has been processed.

The refund will be returned to the card that was originally used to make the purchase. As long as the original account remains open, the funds will be successfully transferred.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a deal for [redacted] in [redacted], FL through Living Social to get my car windows tinted. When I showed up for my appointment today, no one was there to perform the service. I called Living Social and was offered credit to my account to switch it out for another window tinting company they offer services through. I used the credit to purchase that deal, however when calling to schedule an appointment, I was informed that my car is not eligible for the deal, due to it being a 2013. I contacted Living Social again to request a refund since they can't provide the service I paid for. I was informed they can not issue me a refund, only credit for their website.Desired Settlement: I would like a refund for the $70 I spent to get my car windows tinted.

Business

Response:

On September 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for window tinting with [redacted], who was a no show. **. [redacted] purchased a second window tinting voucher with [redacted] who stated that she was unable to use the voucher due to the fact that her car was a newer model. **. [redacted] would like her Deal Buck refund reversed and a Credit Card refund to be given.

Review: I cancelled the service the same day I was charged and they refuse to offer a refund.

There was no service used or products purchased with the member funds and I wish to have a refund of that.

When I emailed customer service, I was told that I can only get a refund within 7 days of initial signup which was over a month ago.

I have never heard of this practice before, I am familiar with recurring memberships allowing you to cancel for a refund within 7 days each billing cycle as long as no service has been used.Desired Settlement: All I want is a refund of the $20 I was charged on April 24.

I did not expect the charge to occur so quickly and I had decided the service was not to my liking because they don't offer many deals in my immediate area.

Business

Response:

On April 27, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

27, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because She would like a refund for the most recent monthly charge

for her LivingSocial Plus membership.

Per the terms of the

LivingSocial Plus premium membership, a refund may only be issued within seven

days of the original enrollment date, which in [redacted]’ case was February

24, 2013. Her request is outside of the refund policy. She agreed to these

terms upon enrolling in the membership, and also was made aware of when she

would be charged monthly, so that should not have been a surprise. As a

courtesy, the monthly charge from April has been refunded and will appear back

on her bank statement within 3-5 business days, depending on her banking

institution.

We hope that this

resolves Edwards' issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a livingsocial deal that the merchant involved was not able to honor. The merchant stated because she was unable to honor the deal (apparently too many consumers to accommodate) that livingsocial would refund my money for the deal I purchased for myself and a friend. Livingsocial has refused to refund my money even though I made a good faith effort to take advantage of the product they sold me.Desired Settlement: Refund my money for both vouchers I purchased (one for myself and one for my friend) to [redacted].

Business

Response:

On May 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 2, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased two vouchers on November 17, 2012 to [redacted] for $80.00 and was unable to redeem them. According to [redacted]’s website they had issues with the amount of ammunition and firearms that were available. They are also offering to extend the promotional period of the vouchers for those that were unable to use them before the promotional expiration date due to these issues.

As requested, LivingSocial has processed a credit card refund of $40 for [redacted]’s voucher. The other voucher was gifted and is eligible for a Deal Bucks refund per LivingSocial’s gifting terms and conditions. Due to privacy policies LivingSocial will need to receive that request from the person who received the gifted voucher in order to process the refund.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I purchased an Auto Detailing Service from Living Social. When I called the business to schedule an appointment, I was advised that the business was indeed a residential site, not commercial. The owner stated that he comes to the customer's home to detail the vehicle. I did not want this type of service. The offer on the Living Social website never explained that this business was not a commercial site, but someone working from their home. When I brought this to a supervisor's attention, I was told that they did not have to disclose this information. This was never misleading and I would not have purchased the offer had I known the facts about the business.Desired Settlement: I WANT A FULL REFUND

Business

Response:

On May 9, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on May 12, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on April 29, 2013 in the amount of $42 for [redacted].

Review: On March 14, 2013 I purchased 2 massage with chiropractic consulation packages from Living Social. I purchased one for myself and one for my boyfriend for $29. each. I've made several attempts to use it by calling the providers office ([redacted]) and using their online Appointment Request system with no response from them confirming an actual appointment. All I receive is an automated email that says "Your appointment has been REQUESTED. You will be contacted shortly by our office to confirm or reschedule your appointment based on availability."

I've called several times and get no answer and have left voicemails. I still have not heard back with a confirmation of appointment since my request is not an actual appointment. I sent an email to Living Social explaining my issues and they will not give me a refund because we are now past the 7 day refund period. They suggested I give the voucher to someone as a gift, so someone else (like my boyfriend) can experience the same lack of customer service. All I want is the service I paid for or my money back. Someone at Living Social could even try to contact the provider in question but they did not give me that option. I suffer with scoliosis and thought this would be a great deal and solution to my back pain. Please help me get a reasonable solution from Living Social.Desired Settlement: I'd like a refund of $58., a credit for another massage, or a better solution and helo from Living Social. They have my money and I don't have and can't get what I paid for. Thank you.

Business

Response:

On April 15, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted]

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

16, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased two vouchers for massage and chiropractic

consultations from [redacted] She is requesting a

refund because she had difficulty getting in contact with the merchant.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. The merchant specifies on the voucher that

customers need to request appointments via the online scheduling feature. They

will then contact customers to confirm. During the beginning of the promotional

period, merchants are busier than usual because customers try to redeem right

away. By requesting that customers schedule online, the merchant can keep

better track of appointments and they will contact customers. [redacted]’s

voucher does not expire until September 21, 2013. We request that she follow

the voucher instructions and request an appointment online and wait for the

merchant to confirm, so that she along with many other customers are not

overwhelming the merchant with phone calls when they have specifically requested

that customers schedule online.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have made several requests online for an appointment over the last 4 weeks and have not heard back, so this has given them plently of time to get back to me and they have not. I don't want to use a voucher months after I buy it and don't expect the person I bought it for to wait that long either. I will accept credit for another service in place of a refund. I fully understand the voucher use process and I have purchased them from other vendors like [redacted] and [redacted] and did not have the same issues. LivingSocial should take full responsibility for the lack of customer service I am reciving from those they do business with. I understand the terms but I am not getting what I paid for or even a call or email reponse as a courtesy from the business. As much as Living Social didn't wait to take my money, I shouldn't have to wait for a service I paid for with no response from the provider.

Regards,

Business

Response:

On April 16, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 17, 2013 response on April 18, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com

Review: The advertisement for [redacted] service explained the cost covered a certain amount of gutter and mentioned vaugley

that anything more than that would be an additional fee. when I called the company they could not come for weeks

and each time it was something different (broken car, it was raining). when they finally did come down they told me they

would have to tack on an additional almost $150 which was 3 times more than the coupon itself which is total sticker shock.

Had I realized that I never would have purchased it as I have had my house cleaned for a total of $125.

As they failed to come down in a timely manner I was past my refund date and they are refusing to reimburse my cost

although no job has been preformed.Desired Settlement: a total refund and to make their "fees" spelled out.

Business

Response:

On May 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 1,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for gutter cleaning for 250 linear

feet from [redacted] on February 21, 2013 for $60. He is requesting a

refund because he is upset that the merchant wanted to charge additional fees.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. His gutters are interconnected, and per the

fine print, “all interconnected systems must be cleaned in whole.” [redacted]’s

gutters were over 250 feet, so as stated in the fine print, an additional fee was

needed, however, the merchant still offered it discounted. The merchant spend

30 minutes at [redacted]’s house and [redacted] ended up declining service.

Because there is a cancellation policy of 48 hours, the voucher has been

forfeited.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the actual amount of the extra fee was not listed at all and this gives the company the ability to charge any outrageous amount they want.

Not to mention when I called they would not come for several weeks so by the time they disclosed how much I would be charged there was no way out.

Review: I bought a deal through Living Social that I paid $320 for. The contact provided that even if I did not continue with the deal offered (2 nights at [redacted] during a specific time period), that I would be entitled to the full value of what I paid toward a stay at [redacted]. I requested to use that value of $320 toward a stay and was told that I could only use it on weekdays,which is not a condition in the contact. Essentially, the merchant is changing the terms of the contract such that I would not be able to use it on days that I would like.

These are the EXACT TERMS:

"The Fine Print

Must book by 5/15/12 • Entire value must be used in a

single visit • Limit one per purchaser, up to five additional

as gifts • Reservations required and subject to availability •

Merchant cancellation/re-scheduling policy of 10 days

applies; voucher subject to forfeiture and a $15 processing

fee, per room, is charged with the cancellation of any

reservation • Vouchers include daily breakfast for two, two

wine tasting vouchers to 12 select [redacted] wine tasting

rooms, afternoon appetizers, evening desserts, port, and

sherry, and complimentary parking and Wi-Fi • Limit one

voucher per reservation • Not valid on existing reservations

• Based upon double occupancy • Taxes/Resort fees not

included; 14% taxes payable upon check-in. • Blackout

dates 4/20-4/21, 5/24-5/27

Except where noted in the Fine Print:

Cannot be combined with any other offer or promotion

Tax and gratuity are not included

PAID VALUE ($320.00) DOES NOT EXPIRE

PROMOTIONAL VALUE ($320.00) EXPIRES: 06/20/2012"

As you can see, there was no restriction that it had to be a weekday, and the paid value "DOES NOT EXPIRE." I contacted Living Social for assistance but was told my Living Social that they would not be refunding my money and that I would have to contact the merchant to get the reservation, even if that meant I was only allowed to use my value on weekdays- which again, is not part of the contract. This is illegal. I was tricked into buying this deal, both Living Social and [redacted] took my money, and now they are not honoring the contract.Desired Settlement: I want a Refund of the Cash I paid- $320, plus interest, plus compensation for the time I had to expend on this matter, as well as a penalty for the fraud. This is wrong- businesses and corporation should not be doing this to consumers!

Business

Response:

On May 27, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 30, 2014. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because The [redacted] placed

limitations on the use of the paid value of her expired voucher by not allowing

her to book for a weekend date. [redacted] purchased a voucher for The [redacted]

on February 20, 2012 for $320.00. The promotional value of this voucher expired

as of June 20, 2012.

On May 30, 2014, LivingSocial reached out to The [redacted]

and resolved the scheduling concerns. The [redacted] agreed to allow [redacted] to

use the paid value of her voucher towards a weekend reservation. In addition to

resolving the scheduling concerns, we have also credited [redacted] with 40 Deal

Bucks as a courtesy for the trouble experienced with The [redacted].

We hope that this resolves [redacted]’s issue.

Best Regards,

Review: I purchased a Voucher from Living Social, for a service to be performed by a Local Merchant. The voucher expires 7/12/2013, so I called to make an appointment today. Unfortunately, the merchant is closed for a week for the holiday. I work normal business hours (M-F 8a-5p) but the only weekend appointments they have available are for after my voucher expires--I would have to pay full price.

I expect the Merchant to honor their commitment--either provide an appointment on Saturdays, like I requested. I understand the merchant is busy--fine! I expect a refund from Living Social. I called the folks at Living Social and have been told by [redacted] (who cannot give me a last name, and they apparently do not have an identifying # that is given out to customers) that I am Out Of Luck. They will not provide a refund because the merchant offered me a 2 o'clock Tuesday appointment--a time that is not convenient for me. I asked to speak to her Manager--I was transferred to "[redacted]". Again no last name, or identifying #. He suggested I call earlier next time.

Let me emphazise--I am trying to redeem my voucher almost a full month before it expires and the merchant only has available appointments when I am at work. That is completely unsatisfactory. A company only offers deals when customers cant get there?????????Desired Settlement: I want my $59 refund, in the form or cash, or check, or a refund to the debit/credit card I used for the initial purchase.

Business

Response:

On June 19, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on June 20, 2013. [redacted] sent a complaint via

the Revdex.com regarding Living Social because [redacted] was

unable to schedule an appointment with [redacted] that worked with

her schedule to use the voucher [redacted] purchased on July 9, 2012 for $59.00.

LivingSocial contacted [redacted] on [redacted]’s

behalf and verified that there are dates and times available prior to the

expiration of the voucher. LivingSocial

printed all contact information and included a link to [redacted]’s

website, which states [redacted]’s hours of operation. This

information included on the deal was available for reference prior to

purchasing the deal. As the voucher

offer is subject to availability and [redacted]’s request is outside of Living Social’s

refund policy no refund will be issued. As

a courtesy LivingSocial has added 10 Deal Bucks to [redacted]’s LivingSocial

account for use on a future purchase.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: Place an order for Car Safety Video Recorder and Camera with Night Vision, 6 Apr 2014 and to be ship to my daughter's address in [redacted], TX. I went on vacation to [redacted], TX for two weeks and my order did not arrive yet and I contact The Living Social Team, 4/21/14 and they told me my order is coming from China. On 4/24/14 I contacted the Living Social Team and they say sorry for the inconvenient and they refunded my $35 to my Living Social account on 28 April 2014 and I can use it for something else to order online and still I'm getting my order when they arrive to USA port. I returned from my two weeks vacation 2 May 2014, around the 22nd of May 2014, my daughter called me and telling me that they received a package but it's on her husband name and I told her that is his order, because my order is to ship to her name and address. Then yesterday 6 June 2014, I called again The Living Social Team and asking them where is my Car Safety Recorder and Camera Video with Night Vision that I ordered last 6 April 2014 and exactly two months today and still my order did not arrive yet at my daughter's address and again another sorry word I got from the team. I'm so upset already I told [redacted] and could you please tell me where's my order as of this time?, and she check their system and she told me they are still at port of [redacted], CA. So, what she did she told me that she will refund my $35 again but it will be credited back to my ** account, just to make me happy I guess and she said it should take 3 working days my $35 in my ** account, also she said I should contact my ** account to get refunded for the shipping cost of $12.95, if I did not get my order at all! I told her their company rating I will give it one rating as POOR!Desired Settlement: Customer is alway right, but the Company Living Social should compensate the waiting and frustration for an item order online! They refunded the money to me but that's in-material and I want my order now, not next week, months, or years! I will not share to Facebook or recommend these company to anyone else! POOR, POOR, POOR Rating!

Business

Response:

On June 7, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 14, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because on

April 6, 2014, **. [redacted] purchased a voucher for YourDealsFriend, for a Car

Safety Video Recorder & Camera for $35, but never received the item. We

have reviewed **. [redacted]’s request and were able to verify that he contacted

us on June 6, 2014, and was refunded $35 to his credit card ending in 5430 and

given 35 courtesy Deal Bucks to use towards another LivingSocial deal due to

the fact his order had not been received.