LivingSocial, Inc

Review: I bought a coupon for [redacted] on or about. 11/5/2012 for $69. Being aware of its expiration date, I scheduled repair work on 4/15(Monday) which required me to take time off from work. They did not show but called 30 minutes into the appointment that they were not going to make it. We rescheduled for 4/26 (Friday) and we were very clear with the now rescheduled appointment. I took vacation time from work once again. About 30 minutes past the appointed time , no one had showed up so I called the company to ask them if they plan to show up for the appointment. I was told that this owner forgot to put it on the calendar. I reminded him about our conversation and he started telling me that I can get a refund back. He was even angry with me that I was not sympathetic to his medical condition. I have since hired another contractor and the work that I had originally intended to be completed is now done.Desired Settlement: I get my money back .

Business

Response:

On July 7, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 10, 2013. **.

[redacted] sent a complaint via the Revdex.com regarding a purchase

made for [redacted] & [redacted] in the amount of $69.00.

LivingSocial apologizes for the experience that **. [redacted] has

experienced with [redacted] & [redacted] in

regards to redemption. Per LivingSocial’s refund policy (www.livingsocial.com/terms) a

refund will only be processed within seven days or purchase or if the merchant

has gone out of business. According to prior correspondence with the **.

[redacted], a refund was requested out of policy and denied due to her residence being

outside of the [redacted] area as the merchant requested a surcharge for

additional miles traveled. The merchant is still open and is willing to honor

the paid value of the voucher that has since expired on May 6, 2013. We

encourage **. [redacted] to work directly with the merchant to redeem her voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I originally wanted a refund because I was concerned about this business but Living Social refused. I then decided to go ahead and use the services and willingly pay the extra charge because I live outside the [redacted] area. That's when I scheduled and re-rescheduled the appointments for which [redacted] did nto show up. I HAVE SINCE THEN HAVE SOMEONE ELSE DO THE PROJECT FOR ME AND IT IS COMPLETELY FINISHED. THERE IS ABSOLUTELY NOTHING THAT THIS COMPANY CAN DO FOR ME AT THIS TIME. THIS VENDOR EVEN TOLD ME THAT I CAN ASK FOR A REFUND.

Regards,

Business

Response:

On July 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 12 response on July 15. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she still desires a refund for this voucher.

Review: I purchased a Living Social deal for a Digital Photo class for 2 people. Since I've purchased this deal I've tried numerous times to book a spot in one of the classes. Every class that popped up seemed to be full. I've tried emailing the company and Living social, but I keep getting a canned response. Finally my deal expired today, but I still have not found an open class I can take. If this was the case and I knew ahead of time, I would have never wasted my money on something that I can not use.

I've tried contacting living social and they keep responding with the same lines, which make no sense. They tell me to give it to a friend of use the "paid" value towards another class. But that makes no sense either because if I can't use it for a class because they are all full, neither will my friends. In addition, the regular price for the class is too expensive and I'd never pay the money. If they had not misrepresented the product I would have never purchased the supposed "deal."Desired Settlement: I would like to have my money either refunded or given as a credit towards future LivingSocial deals. That's all that I've wanted.

Business

Response:

On May 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

May 2, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he purchased a voucher for a photography class

from [redacted] on November 25, 2012 for $89. He is requesting a

refund because he states all the classes are full.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy and he is not eligible for a refund.

Reservations are subject to the availability of the merchant. Towards the end

of the promotional period, availability is often limited or nonexistent because

many customers may wait until the last minute to try to redeem the voucher.

However, out of the over 150 vouchers purchased, we had no reported scheduling

issues for this merchant. We encourage [redacted] to visit the merchant’s

website to view the schedule and try to redeem the voucher. It appears that there

are available classes in June, and [redacted] will be able to use the voucher

for its paid value towards those services with the merchant.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The business does not do a good job a reading the initial complaint Their resolution is not acceptable. They say that a refund is not within their constraints, which is fine, but I want a credit with Livingsocial for something I purchased from them, not a credit with a 3rd party. This is another one of their bait and switch antics. They do not listen to their customers needs or concerns, just send a form response to anyone that has a problem with their deals.

Regards,

Business

Response:

On May 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 2 response on May 7. [redacted] rejected LivingSocial’s response via the Revdex.com because his refund request has been denied.

As stated in the Fine Print of this deal, all reservations are subject to availability, and we recommend that [redacted] reach out to the merchant at [redacted] to see if they can accommodate another attendee. If the merchant is not able to accommodate [redacted], he can still redeem his voucher for its paid value of $89.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: They advertised a hotel - in the advertisement it indicated the water park was included as part of the purchase. I purchased and the fine print of the document stated the water park was not included and was payable directly to the hotel. This adds $80 (plus tax) to the cost ($40 each day).Desired Settlement: Refund of the cost it will be for the water park ($80 + tax)

Business

Response:

On July 31, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 1, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the purchase made provided the title of [redacted] and the water park entrance was not included in the experience.

Review: This company, Livingsocial, offered a 4-hour fishing trip voucher with [redacted] in [redacted]. When contacting the business it was offered through, [redacted], the trip was extremely hard to schedule. Livingsocial did not make aware to the consumer that the business they sold vouchers to does not operate its regular website charters for Livingsocial voucher holders. This is not a fair practice...when determining whether or not to buy a voucher, you can review the [redacted] website to learn more about what the business offers. Upon doing so, the 4-hour trip appeared to be a good deal. When trying to schedule the trip, the dates were not available. The only option was an oddly-timed trip from 6-10pm (not at all like the trips advertised on their website!) The company only puts a trip together when they have enough discount vouchers to make a mishmash trip at a non-popular time. Shouldn't this type of information be advertised on the Livingsocial website for consumers? I have contacted Livingsocial three separate times trying to arrange a refund and have only received rote emails explaining that they are sorry I am unhappy. You can perceive from these emails that they get complaints of this nature often and send the same canned-verbage! I am still requesting a refund of my $150 that I spent purchasing two fishing vouchers which can not be scheduled in a timely manner. Livingsocial should take their customer complaints more seriously and make sure the businesses they offer vouchers through honor customer requests and offer what is on their own websites. Please help with this matter...thank you.Desired Settlement: I would like a refund for the two fishing vouchers that remain impossible to schedule. I could not schedule these vouchers around the event that they were intended for- Father's day. Since Father's day has now passed, I would like a refund of the $150 purchase price.

Business

Response:

On June 30, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number 9603694.

LivingSocial received the complaint on July 2, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was requesting a refund for her [redacted] vouchers.

**. [redacted] purchased the vouchers on June 29, 2012. The fine

print dictates that reservations are required and subject to the merchant’s

availability. A refund will not be given for these vouchers.

We are sorry that we won’t be able to resolve **. [redacted]’s

issue.

Best regards,

Review: In January 2013, I purchased a voucher via living social. I have not yet utilized the voucher. It has an expiration date in July 2013.

I received an email on April 18th saying I had used the voucher which I have yet to do. I contacted Living Social and they said I had to contact the merchant to resolve why this was marked as used. Several other members of my party had also bought this same deal in the hopes of using them together received this same email on the same date.

"The merchant marked this voucher used on 18 Apr 2013

Voucher #[redacted]"

Unfortunately I was unable to contact the merchant since their contact information had changed or was no longer in service. I took no action at this point hoping to try again in a few days and see if the contact difficulties had been resolved.

_________________________________________________________

On April 26th, 2013 I received an email with the following text from Living Social:

"Dear loyal LivingSocial customer,

We want to thank you for purchasing the LivingSocial deal for a Five-Hour VIP Club Crawl in a Party Limo at [redacted]. Unfortunately, [redacted] is no longer able to honor vouchers and we have to cancel this deal before all vouchers have been redeemed. If you are one of those who missed the opportunity to use your voucher, please visit livingsocial.com/vouchers and select "claim refund."

Please note: If you request a refund, we will refund your purchase and send a confirmation email within five days. Refunds take five to seven business days for the transaction to appear on your credit/debit card statement."

On April 27th, I attempted to follow the above described process since I had not used my voucher.

I contacted the merchant again via their support site to help me with the process since "claim refund" wasn't an option as the merchant had marked by voucher as used even though I have not utilized their services. A ticket was opened with the request ID of #[redacted].

At 8:32 pm, I received the below email from Living Social with the subject of "Your LivingSocial Help Request #[redacted]"

"Hi [redacted],

Sorry about the confusion. This merchant is not under new ownership. We contacted the merchant with regard to this issue recently and they stated that they are honoring all vouchers exactly as advertised. Thank you for your patience. "

I responded asking them to provide a clearer answer since this was not congruent with their email from the day before. Body below:

"No part of my email to you mentioned they were under new ownership. Not sure where you area getting this information. The email I received earlier in the week CLEARLY states that if I claim a refund that it will be processed within 5 days since the merchant is no longer able to honor the voucher. Unfortunately the process in the email I received cannot be followed since the voucher was already marked used by the merchant.

Please get your information in order before carefully responding again. Your messages are unacceptable and this experience is getting shared with my family and friends. Further interactions with your company that serve to add to the confusion will likely result in additional negative publicity from me to them.

[redacted]"

At 9:26 pm on April 27th I got a response to my email.

"

Hi [redacted],

Sorry about the confusion. We just spoke with the merchant and they informed us they were under new ownership and would gladly take your voucher as advertised. We are unable to give you a refund because the merchant told us they will honor your voucher and you are outside the seven day refund policy. We're sorry we weren't able to fulfill your request today.

If you still have questions, please reply to this email. We're happy to help. "

Living Social is giving me a run around. Merchants do not change ownership in the course of an hour on a Saturday evening.Desired Settlement: I would merely like my purchase refunded since Living Social is not honoring the terms or their contract and their communications with customers are not satisfactory.

Business

Response:

On April 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on January 2, 2013 in the amount of $45.00.

Review: I purchased a Living Social voucher for Dental Exam offered by Living Social on behalf of [redacted] in [redacted] on April 2, 2012 for $69.

When I called to use that Voucher, I was told it could not be used for the specified services. I contacted Living Social via email in June, July, October to no avail. In fact was told it is now my problem.

This Voucher # [redacted] was never redeemed or used and I was basically charged the money for no services in return.

I think that is illegal in this country.Desired Settlement: Request Living Social to refund the amount of $69 for this voucher.

Business

Response:

On February 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 5, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because his refund request for the voucher he purchased on April 2, 2012 was denied. [redacted] says the merchant told him the voucher could not be used.

Review: simple could not redeem voucher $150 company went out of business.

They did give me $150 dollar deals - but when trying to use other vouchers just more trouble with unprofessional first time vendors. Horrible experience - they are doing no screening of vendors at all. can even return phone callsDesired Settlement: Refund-Credit Card Credit

Business

Response:

On April 30, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on April 30, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she would like a refund of $150 due to

negative experiences she has had with merchant with whom she’s purchased

vouchers for.

originally purchased a $150 voucher for [redacted] on September 25, 2013

using 39 Deal Bucks of LivingSocial credit and $111 from her card on file. She

later contacted LivingSocial because she was unable to contact the merchant.

She was given a $150 refund in Deal Bucks. She then used that credit to

purchase a $23 voucher for lawn moving service. The merchant did not show up to

the appointment.

Per LivingSocial’s

terms, a refund may only be issued within seven days of purchase or if the

merchant has gone out of business. However, as a courtesy out of policy, a

refund has been issued. The most recent purchase was refunded back to Deal

Bucks. We then reversed the $150 Deal Bucks refund and processed that back to

the original form of payment. In total, [redacted] is receiving 39 Deal

Bucks back to her LivingSocial account and $111 back to her card on file.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased a voucher from LivingSocial for [redacted] on June 22, 2012 for $169 for my husband’s birthday. He scheduled a date to race and [redacted] cancelled the event. They told us they would reschedule later, and they contacted us to set a new date. He rescheduled for June 2, 2013, and again, [redacted] cancelled the event, siting a “sluggish economy” for the second time. I requested a refund from LivingSocial on 5/22/13. They denied my request on 5/23/13, saying my request was outside their refund policy. Here is the refund policy directly from the voucher that I purchase one year ago:

Refund Policy

LivingSocial will provide a refund for this voucher if a request is made within seven days of purchase.

Within that period, you can request a refund directly on your My Vouchers page at

http://www.livingsocial.com/vouchers. After that, weprovide refunds upon request only where the

relevant merchant has gone out of business before the promotional period ends.

The expiration date on my voucher was December 29, 2012. Since [redacted] has continuously cancelled this event, I consider the service to be unavailable, ie out of business; and I would like a refund of the $169 I paid for a service that was not rendered.Desired Settlement: Refund of $169

Business

Response:

On June 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because this particular merchant had to reschedule the use of the voucher and therefor [redacted] has requested a refund.

Review: I booked a hotel with Living Social. The hotel is: [redacted]. My booking number is: [redacted]

Under all site policy and on my email where I booked this hotel it states that I can not receive a refund for cancellations but that changes can be made through living social customer support. Once I contacted support they simply told me no changes can be made and no refund will be received. They refused to work with me on changing a date. I am unable to go on that date due to a new job and simply wanted to change the date to another date and I was even willing to pay the cost differnence but they refused to work with me. This goes against their policy and I will be losing a good deal of money because of their lack of customer support.Desired Settlement: Allow me to change the date of the reservations.

Business

Response:

On September 9, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case

Number [redacted]. LivingSocial received the complaint on September 9, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial

because LivingSocial was unable to honor her request to reschedule her

reservation at [redacted] claims

that policy on our site states that changes can be made through LivingSocial

Customer Support.

LivingSocial wants to apologize that we

weren’t able to accommodate [redacted]’s request to reschedule her

reservation. We looked further into [redacted]’s request and found that the

terms and conditions regarding the cancellation policy were provided at the

time of purchase. We have reviewed the cancellation policy listed on our site

and see that it states “All modifications to bookings must only be requested

from LivingSocial customer service representatives.” While we ask that all modification

requests be done directly through LivingSocial, we can’t guarantee that the request will be approved. Our team reached out to Priceline on [redacted]’s behalf to

see if they would be able to reschedule her for another day. Unfortunately,

this request was denied by Priceline because there was no availability on the

dates [redacted] was requesting.

We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

If no availability on date I asked for they could of asked if another date would of worked for me rather than just deny by request. I actually asked about two dates and find it hard to believe that a Sunday night was booked solid.

Business

Response:

On September 9, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our September 11, 2014 response on September 12, 2014. [redacted] rejected LivingSocial's response via the Revdex.com because the consumer believes Sunday, September 21, 2014 is not fully booked.

Review: The seller claims that they verify all parties that sell via their online marketplace. However I find that to be false as the party, [redacted] in which I purchased a "deal" for from living social has a history or bad business practices via Revdex.com.org and ripoff report, and those inquires can be found by simply googling "[redacted] contact number". I was mislead to believe that they have verified all merchants on their site in which "deals"/coupons they sell. I am very disturbed by reading dotzilla's history with the Revdex.com and only to find Living Social accepted to participate in a promotion with them. I understand all purchases are made via third party and I am essentially only buying a coupon from living social for the third party product/company/service. However they did not verify that the seller was credible by any means and they have a large promise written on the page in which I bought this that read "purchase with confidence". I now lack all confidence due to their poor business practices, and failure to refund my cash to me, instead I received a store credit for a company that I do not trust at all anymore. What if the company would have stolen my credit card number? I could have lost a lot more than just my current capital but they could have racked up a debt that I could not afford to pay off. This is unjust business practices with misleading information displayed of their website.Desired Settlement: I would like living social to place a correct formal policy that verifies all merchants they do business with. Money can't change how I appear to my niece and its situations like this that betray people and steer me away for life. I would also like my store credit to become a cash refund, ASAP.

Business

Response:

On June 11, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 14, 2014. **. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because he purchased two

vouchers from [redacted] for a [redacted] Shower Speaker, one which was purchased

on May 22, 2014, and the other one which was purchased on May 23, 2014, totaling

in the amount of $23 and 9 Deal Bucks **. [redacted] redeemed both vouchers but never

received the items. **. [redacted] also stated that LivingSocial needs to verify all

merchants they do business with.

LivingSocial does apologize that **. [redacted] hasn’t

received these items. We have reviewed **. [redacted]’s account and we were able to

verify that **. [redacted] was refunded $23 to his credit card ending in [redacted] and 9

Deal Bucks back to his LivingSocial account to cover his original forms of payment

used towards the purchase. **. [redacted] was also given 15 courtesy Deal Bucks on

his LivingSocial account for his feedback and given another 15 courtesy Deal

Bucks for the issues with the shipment.

We hope that this resolves **. [redacted]'s issue.

Best Regards,

Review: In 2011, I purchased a house cleaner through LivingSocial. I booked an appointment, but the cleaner never showed up.

The appointment booking was outside of LivingSocial's very short refund period (it was not possible to book any sooner), so the money was given back to me in LivingSocial credit (DealBucks).

Since 2011, I have purchased numerous other cleaners through Living Social, all which have done the same thing (did not show up for the appointment, as I have come to learn that these companies do not even exist). LivingSocial claims they vet these companies, but that is impossible since I have told them the companies don't show up for their appointments and are impossible to get in contact with (note: from reading other reviews, I am not the only person to have informed LivingSocial of this). Living Social nonetheless continues to feature the companies on their website, so other unsuspecting consumers can purchase the deal, pay LivingSocial in cash, book an appointment which is always a far date off that will never come to fruition, and then only be giving 'DealBucks' back as a refund.

LivingSocial is obviously complicit in this fraud, is well aware of the situation, and refuses to do anything about it.Desired Settlement: Refund the $59 DealBucks to my current credit card. I do not care about the internal workings of the company as to why this is difficult to do this.

Business

Response:

On May 6, 2014 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had an appointment with [redacted] on April 22, 2014 at 10:30 a.m. but the merchant didn't show up for the appointment. LivingSocial has reviewed **. [redacted]'s request and we apologize for any confusion. On May 3, 2014 [redacted] was refunded for this deal in the amount of $79 the same way she paid for it. She paid with 59 Deal Bucks and the remaining $12 on her credit card. We hope that this resolves **. [redacted]'s issue. Best Regards, [redacted]

Review: I have repeated;y emailed Livingsocial support team and have not received any responses. The request was to understand how to close my account and delete my information from Livingsocial servers. Due to the recent cybersecurity attack at livingsocial, my information was compromised therefore I am not confident in security measures at this company. The automatic reply from my online support request on May 10, 2013 was this:

Hi [redacted]

Thanks for getting in touch with us. Look out for a reply from our team shortly.

If needed, you can reference this request as case #[redacted].

Thanks for LivingSocial!

--LivingSocial Support

I have sent 2 follow up emails and there have been no replies.Desired Settlement: Livingsocial needs to appropriately respond to my request. It is bad business practices to not respond to support requests, especially one of this importance dealing with personal information. Based on the email I received when the cybersecurity attack happened, it would seem the company does not value its customers very much. There was no offer for credit monitoring or any other service to compensate for the lack in security. This is the typical response from any other company that also suffers this type of cyber attack.

Business

Response:

On May 21, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 23, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he hasn't heard anything about his deactivation request.

LivingSocial has reviewed [redacted]'s request and apologizes for any inconvenience he has experienced thus far. Our records indicate that [redacted] emailed our Consumer Services team on May 2, 2013 regarding his request to unsubscribe and deactivate his account. [redacted]'s account was deactivated. Because we have no evidence that credit card, bank account, social security numbers, or other government identification numbers were exposed in the security incident, we are not offering credit monitoring services at this time.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I purchased a livingsocial voucher online on March 21, 2012. The special that livingsocial was advertising was for 2 hours of handyman services for 1/2 off their normal services at $60.00. Voucher was good through [redacted] located at [redacted]. I contacted: [email protected] on 3/24/13 stating that I have called this company twice in the last year and they have not responded to my calls. Obviously this [redacted] has no intention of honoring this livingsocial voucher deal. Voucher #[redacted]Desired Settlement: Please refund me my purchase price of $60.00.

Business

Response:

On April 4, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 6, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

felt as though she was entitled to a refund for her [redacted] voucher.

We have investigated [redacted]’s claim further and unfortunately

will not be able to issue a refund as her request is outside of our listed

refund policy which was agreed to upon purchasing.

We are sorry that we won’t be able to solve [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: That's the same "canned" answer livingsocial sent to me in e-mails when I first told them of the offer I purchased through them. Can livingsocial post deals like the one I purchased and have no recourse if the vendor they listed is a deadbeat? It's their name behind the offer they advertised. If you read livingsocial's return policy, it states a refund in 7 days. I bought a 2 hour handyman voucher. NO WAY can that be used in 7 days to see if the company is trustworthy and not some scam artist. I couldn't get the handyman company to return my phone calls to set an appointment, let alone find out if the deal was good in a 7 day period. Livingsocial needs to go back to their sales contract for this 2 hours of handyman services with [redacted] and find out what THEIR obligations are to the people who purchased this special with them. I feel like I've been taken advantage of for $60.00. Livingsocial needs to be ashamed of themselves for leading innocent consumers to purchase a deal backed by their name and the vendor they contracted with had no intentions of keeping their end of the bargain. Both times I contacted the handyman company I stated I had a livingsocial voucher to use. Do you think that has something to do why my calls have never been returned? They already got their money and had no intention of honoring the Livingsocial voucher?????

I can guarantee you that I will put out the word for friends NOT to purchase anything though livingsocial. They just take your money and then don't care if the consumer's voucher is honored. I mean really, how is it not livingsocial's responsibility to make this good with me? I purchased the voucher through them and they willingly accepted my payment. I'm going to pull out my bank statement from March 2012 that shows the payment was accepted by livingsocial and send that to the Revdex.com.

Regards,

Business

Response:

On April 4, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 8,

2013 response on April 9, 2013. [redacted] rejected LivingSocial’s response via

the Revdex.com because her request for a refund was denied and she

is still requesting a refund.

Per LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant has gone out of business. The

merchant is solely responsible for redeeming the voucher and for all goods and

services it provides. [redacted]’s request is outside of the refund policy. She

initially contacted LivingSocial on March 24, 2013, the day of expiration and a

year since she made the purchase. This was the first LivingSocial had heard of

any issue [redacted] was having and it gave LivingSocial no time to attempt to

resolve any potential issue. [redacted] did not state when she attempted to

contact the merchant, but if it was toward the end of the promotional period,

merchants are likely to be harder to contact as many customers try to redeem at

the last minute.

LivingSocial does understand [redacted]’s frustration. As a courtesy outside of policy, the purchase has been

refunded in Deal Bucks as a credit to [redacted]’s LivingSocial account. She may

use this credit toward future purchases.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased two vouchers for a juice cleanse and a raw food cleanse. When I purchased the vouchers, Living Social did not advertise or say that you had to schedule the cleanses 2-4 weeks in advance. I called the restaurant to ask if they could still fulfill my order and they told me that I had to contact the owner via email. After he did not respond and a day before my voucher was to expire, I asked Living Social to refund me because I was not able to use my voucher, even though I did make an effort to contact the restaurant via phone and email. They told me that they could not give me a refund because they only issued a refund within seven days. But, the restaurant told me that they will not take my vouchers because I must schedule something with the owner. It has only been a week, so he may still respond to me, but I was not sure at the time what would happen and that is why I contacted LS for the refund. I still have not heard from him. So, I am in position where I have paid almost $160 but have received no product. They will not let me just go into the restaurant and spend the vouchers. It seemed to me to be an obvious case where a refund would have been warranted, and I even asked in my initial email to Living Social whether they could contact the restaurant to see if this situation could be resolved. They have only sent ridiculous replies that do not answer or address my questions. I have sent several long emails and gotten one-sentence replies. I just want to be able to spend my voucher so that I do not lose my money. I told them in an email (in which I admit that I could have been nicer but did not use any curse words) that this was my concern and have asked several times for help. I also told them that it seems to me to be the equivalent of theft because I paid money for a product/service, but did not receive anything. I just do not know what else to do as they are completely dismissive in their correspondence, and the owner of the restaurant has not replied.Desired Settlement: I would like the restaurant to agree to let me spend my vouchers there and if this is not the case, to ask Living Social for a refund. They said that even though the promotional value expires, that the paid value does not. But the restaurant will not let me use it.

Business

Response:

On April 24, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 25, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was unable to resolve her [redacted] voucher.

After further investigation, we see that [redacted] was able to get

in touch with the merchant and schedule her services.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I PURCHASED TWO VOUCHERS FROM LIVING SOCIAL FOR A COMPANY CALLED [redacted]. WHEN I PURCHASED IT SAID SOMETHING I DIDN'T UNDERSTAND AND PROCEEDED TO EMAIL (ONLY OPTION) [redacted] TO ENSURE TWO RESERVATIONS WERE ACCEPTED TO THE [redacted] IN [redacted], NJ (ONLY LOCATION NEAR WHERE I LIVE). MY [redacted] WAS CHARGED IMMEDIATELY $50.00 ON 2/6/2014 BY LIVING SOCIAL. [redacted] EMAILED BACK AND SAID THEY ONLY HAD ONE RESERVATION. I EMAILED THEM BACK 3 MORE TIMES AND THEY DIDN'T GET BACK TO ME. DURING ALL THIS WASTED TIME THE EVENT WAS NOW SOLD OUT. LIVING SOCIAL GAVE ME A CONTACT PHONE # ON 2/24/2O14 AND [redacted] CALLED BACK AND SAID SHE COULDN'T DO ANYTHING AND MAYBE I COULD GET MY MONEY BACK. CALLED LIVING SOCIAL 2 TIMES MORE AND THEY WOULDN'T CONSIDER REFUNDING MY MONEY. I ONLY BOOKED THIS EVENT FOR MY FRIENDS BDAY, THE EVENT WAS FOR 2/26/2014, NEXT POSSIBLE EVENT IN SOMETIME IN APRIL AND THIS STILL DOESN'T SOLVE THE PROBLEM OF ONE VERSUS TWO VOUCHERS AND THE FACT THAT MY FRIENDS BDAY WILL BE OVER. THIS IS UNACCEPTABLE BEHAVIOR FROM BOTH PARTIES. YOU CANNOT TAKE SOMEONES MONEY AND THEN NOT BE ACCOUNTABLE FOR PROBLE**. COMMUNICATION ON [redacted] BEHALF IS NON EXISTENT. I WANT MY $50.00 REFUNDED AND WILL NOT BE USING LIVING SOCIAL IN THE FUTURE.Desired Settlement: I WANT MY MONEY REFUNDED TO ME ASAP. I WILL NOT BE USING LIVING SOCIAL AGAIN, YOU CANNOT RUN A COMPANY, TAKE PEOPLES MONEY AND NOT BE ACCOUNTABLE FOR PROBLE** THAT ARISE. VERY DISAPPOINTED, FRUSTRATED, TOO MUCH TIME SPENT ON THIS.

Business

Response:

On February 25, 2014 the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received

the complaint on March 7, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she was not able to schedule

both of her vouchers on the same date and wishes to receive a refund for $50

for her purchase made on February 6, 2014.

We’re sorry for any

inconvenience that **. [redacted] has encountered in regards to her recent

purchase. We understand that **. [redacted] wishes to receive a refund for her

purchase as she was not able to schedule both of her vouchers for the same date

with [redacted] as she states the communication was poor. We first want to

clarify that step by step directions were provided to **. [redacted] immediately

after her purchase clarifying with her how to schedule on [redacted]’s site for

the date she wished to attend the event. We have confirmed that **. [redacted]

contacted us on February 12, 2014 in regards to how she is supposed to schedule

and we clarified the redemption process with her. As stated within the Fine

Print section of this deal, which is provided on the deal page prior to

purchasing the deal, it is a non-refundable event and we are not able to

process a refund for this purchase for **. [redacted]. However, we have added an

equivalent amount of LivingSocial Deal Bucks to her account that she can use

towards her next purchase with us. These 50 Deal Bucks do not expire for a year

and are able to be applied towards almost any deal.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I had initially called to let Living Social know that something was strange when I initially purchased the deal.

They clearly didn't investigate nor care that the process failed. When I finally was emailed by [redacted] that they had no information on my friends voucher it was too late since the [redacted] was already sold out. Finally begging Living Social for a phone number then waiting again for a response, [redacted] could only reschedule two months later, way after my friends birthday. The entire process hasn't been fair to me as a consumer, I was trying very hard to correct the problem and because no one helped it was never corrected. Again, you cannot run a business with no one running it. I want my money refunded, it is only fair and the proper thing to do.

Review: I purchased, as a gift, a voucher for [redacted] through Livingsocial. The gift recipient made reservations for 04/24/13. On 04/16/13 the recipient received an email from [redacted] saying;

Dear customer,

we regret to inform you that we cannot proceed with your order :

[redacted] - [redacted] - 2 laps

Date 2013-04-19 à 10:00:00

[redacted] The voucher number is wrong or it has already been redeemed.

There were two issues with this. One, the reservation date was for 04/24/13 not 04/19/13. Two, the voucher was redeemed, it was used to make the reservation. Attempts to contact the company have been extremely difficult. The recipient was able to get ahold of them at which time they had told him that in order to get the reservation he would have to pay a $50 fee. This is unacceptable. I've been unable to get in contact with [redacted] myself so I contacted the merchant that I purchased the voucher through, Livingsocial. After telling customer service that the company was unreachable they still insisted that it wasn't their problem. This is the second time that I have had an issue with something purchased from Livingsocial. The first being two vouchers to [redacted] in [redacted]. This had put me out $100. Now this voucher has put me out another $129 and left my boyfriend without his birthday present. I'm recently divorced and was laid off from my job in October of last year with no employment since. I cannot afford to just throw money away.Desired Settlement: I would like a full refund as the services were not rendered as advertised. I would also like to be refunded the money paid for the [redacted]. In total $229

Business

Response:

On April 18, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 21, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

requested a full refund for her RacingBox voucher.

As was previously expressed to [redacted], the voucher was

purchased as a gift and in turn was claimed by the recipient. Now that it has

been claimed, we may only discuss the details of the voucher with the

recipient. We would be happy to assist him if he contacts our customer service

department at [redacted] or [redacted]

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I purchased a voucher for a print to canvas on livingsocial.com and proceeded to fill my order with [redacted]. Nothing ever came.

Purchased this voucher through Living Social on May 3rd 2013 at a cost of $35. I went to [redacted] and placed my order online. After months of waiting I emailed them and complained. They apologized and said there printer had broke, and now that it's up and running they would be filling all orders. Nothing to this date has come. The website is inoperable, and I don't know what to do. My voucher through Living Social is [redacted]. I have contacted them (living social) and asked that they refund my money, but have not gotten a response as of yet.Desired Settlement: I just want my $35 back. I have been dealing with this company for almost a year to try and get a silly painting! I just want it to be over.

Business

Response:

On February 6, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

9, 2014. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she hasn’t received the canvas print she ordered

from [redacted], and she hasn’t been able to

contact the merchant.

LivingSocial apologizes

for then inconvenience **. [redacted] experienced with this deals. Our records

indicate on February 6, 2014, **. [redacted] accepted the Deal Bucks refund

that was offered to her for this purchase, and 35 Deal Bucks were credited to

her account. This credit is equal to the amount paid for this deal. No other

compensation may be offered at this time.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: On 1/10/13, order# [redacted] I purchased from Living Social for $6 a subscription to a magazine called Vegetarian Times. To date I have not received an issue. I requested a refund from Living Social, they informed me that I would have to contact the magazine. I purchased the subscription from Living Social, therefore, they should refund the payment. I don't have any evidence that Living Social has done their part in January by forwarding my paid order to Vegetarian Times. All I want is a refund. Thank you for your assistance.Desired Settlement: Refund of $6 for not providing product purchased.

Business

Response:

On March 13, 2013, the Revdex.com received a complaint about

LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the

complaint on March 20, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he was denied a refund for a product purchased through the LivingSocial Shop.

[redacted] is requesting a refund because he has not yet received his product. However, [redacted] purchased a item that is not eligible for return, as stated in the Fine Print of the deal. LivingSocial does not have access to any shipping records for the product in question, because a different company is responsible for distribution. This company, Vegetarian Times, can be reached at [redacted] and they will be happy to assist [redacted] further.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: a business should take full responsibility for products and services sold to customers. I have a contract with LivingSocial because they advertised the product and accepted full payment. It is their responsibility to follow up with the company who offered the product on their website.

I have no evidence that LivingSocial, upon receipt and acceptance of my payment, ever made the payment to Vegetarian Times to activate my subscription. In the interim, it looks like a bad business practice by LivingSocial and probably a ripoff of customers. Send me proof the you made the payment timely.

Regards,

Review: Livingsocial.com has failed to give me the product that I paid for. I purchased a voucher for (2) hours of house cleaning for $50 however, when I try to call the merchant to redeem the voucher, I get a voicemail where I leave my number and they do not call back. Since I am unable to redeem my voucher through no fault of my own, Livingsocial should stand behind the services they sell and credit me. I contacted Livingsocial and they suggested that I "gift" my voucher to a friend if I'm unable to use it. This seems ridiculous, why would I gift an unusable voucher to a friend when I can't even use it myself?

This practice does not seem ethical. This means that any "fly by night" company can contract with Livingsocial, sell $1000's in vouchers, and then not honor them and then consumers are out their money and have no recourse. I understand if a company can't give cash refunds but they should at least be able to issue store credit. In short, I have paid for services that I did not receive and Livingsocial refuses to honor my purchase.Desired Settlement: Store credit or refund

Business

Response:

On June 6, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 15, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was denied a refund for her [redacted] voucher.

As has been previously explained to [redacted], the refund

policy which she agreed to upon purchasing states that a refund is only given

within seven days of purchase or if the business closes. [redacted]’ request

is outside of that policy and therefore will not be honored.

We are sorry that we won’t be able to resolve [redacted]’ issue.

Best regards,

Review: Purchased a living social advertisement and the product has not been delivered. I believe living social should be held responsible for acting as a marketing representative of [redacted] since it was living social who advertised for them and collected money on behalf of [redacted].Desired Settlement: I would like my money refunded.

Business

Response: