LivingSocial, Inc

Review: I purchased, as a gift, a voucher for [redacted] through Livingsocial. The gift recipient made reservations for 04/24/13. On 04/16/13 the recipient received an email from [redacted] saying;

Dear customer,

we regret to inform you that we cannot proceed with your order :

[redacted] - [redacted] - 2 laps

Date 2013-04-19 à 10:00:00

[redacted] The voucher number is wrong or it has already been redeemed.

There were two issues with this. One, the reservation date was for 04/24/13 not 04/19/13. Two, the voucher was redeemed, it was used to make the reservation. Attempts to contact the company have been extremely difficult. The recipient was able to get ahold of them at which time they had told him that in order to get the reservation he would have to pay a $50 fee. This is unacceptable. I've been unable to get in contact with [redacted] myself so I contacted the merchant that I purchased the voucher through, Livingsocial. After telling customer service that the company was unreachable they still insisted that it wasn't their problem. This is the second time that I have had an issue with something purchased from Livingsocial. The first being two vouchers to [redacted] in [redacted]. This had put me out $100. Now this voucher has put me out another $129 and left my boyfriend without his birthday present. I'm recently divorced and was laid off from my job in October of last year with no employment since. I cannot afford to just throw money away.Desired Settlement: I would like a full refund as the services were not rendered as advertised. I would also like to be refunded the money paid for the [redacted]. In total $229

Business

Response:

On April 18, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 21, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

requested a full refund for her RacingBox voucher.

As was previously expressed to [redacted], the voucher was

purchased as a gift and in turn was claimed by the recipient. Now that it has

been claimed, we may only discuss the details of the voucher with the

recipient. We would be happy to assist him if he contacts our customer service

department at [redacted] or [redacted]

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I purchased two vouchers for a juice cleanse and a raw food cleanse. When I purchased the vouchers, Living Social did not advertise or say that you had to schedule the cleanses 2-4 weeks in advance. I called the restaurant to ask if they could still fulfill my order and they told me that I had to contact the owner via email. After he did not respond and a day before my voucher was to expire, I asked Living Social to refund me because I was not able to use my voucher, even though I did make an effort to contact the restaurant via phone and email. They told me that they could not give me a refund because they only issued a refund within seven days. But, the restaurant told me that they will not take my vouchers because I must schedule something with the owner. It has only been a week, so he may still respond to me, but I was not sure at the time what would happen and that is why I contacted LS for the refund. I still have not heard from him. So, I am in position where I have paid almost $160 but have received no product. They will not let me just go into the restaurant and spend the vouchers. It seemed to me to be an obvious case where a refund would have been warranted, and I even asked in my initial email to Living Social whether they could contact the restaurant to see if this situation could be resolved. They have only sent ridiculous replies that do not answer or address my questions. I have sent several long emails and gotten one-sentence replies. I just want to be able to spend my voucher so that I do not lose my money. I told them in an email (in which I admit that I could have been nicer but did not use any curse words) that this was my concern and have asked several times for help. I also told them that it seems to me to be the equivalent of theft because I paid money for a product/service, but did not receive anything. I just do not know what else to do as they are completely dismissive in their correspondence, and the owner of the restaurant has not replied.Desired Settlement: I would like the restaurant to agree to let me spend my vouchers there and if this is not the case, to ask Living Social for a refund. They said that even though the promotional value expires, that the paid value does not. But the restaurant will not let me use it.

Business

Response:

On April 24, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 25, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was unable to resolve her [redacted] voucher.

After further investigation, we see that [redacted] was able to get

in touch with the merchant and schedule her services.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: simple could not redeem voucher $150 company went out of business.

They did give me $150 dollar deals - but when trying to use other vouchers just more trouble with unprofessional first time vendors. Horrible experience - they are doing no screening of vendors at all. can even return phone callsDesired Settlement: Refund-Credit Card Credit

Business

Response:

On April 30, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on April 30, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she would like a refund of $150 due to

negative experiences she has had with merchant with whom she’s purchased

vouchers for.

originally purchased a $150 voucher for [redacted] on September 25, 2013

using 39 Deal Bucks of LivingSocial credit and $111 from her card on file. She

later contacted LivingSocial because she was unable to contact the merchant.

She was given a $150 refund in Deal Bucks. She then used that credit to

purchase a $23 voucher for lawn moving service. The merchant did not show up to

the appointment.

Per LivingSocial’s

terms, a refund may only be issued within seven days of purchase or if the

merchant has gone out of business. However, as a courtesy out of policy, a

refund has been issued. The most recent purchase was refunded back to Deal

Bucks. We then reversed the $150 Deal Bucks refund and processed that back to

the original form of payment. In total, [redacted] is receiving 39 Deal

Bucks back to her LivingSocial account and $111 back to her card on file.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased a Living Social deal for a Digital Photo class for 2 people. Since I've purchased this deal I've tried numerous times to book a spot in one of the classes. Every class that popped up seemed to be full. I've tried emailing the company and Living social, but I keep getting a canned response. Finally my deal expired today, but I still have not found an open class I can take. If this was the case and I knew ahead of time, I would have never wasted my money on something that I can not use.

I've tried contacting living social and they keep responding with the same lines, which make no sense. They tell me to give it to a friend of use the "paid" value towards another class. But that makes no sense either because if I can't use it for a class because they are all full, neither will my friends. In addition, the regular price for the class is too expensive and I'd never pay the money. If they had not misrepresented the product I would have never purchased the supposed "deal."Desired Settlement: I would like to have my money either refunded or given as a credit towards future LivingSocial deals. That's all that I've wanted.

Business

Response:

On May 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

May 2, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he purchased a voucher for a photography class

from [redacted] on November 25, 2012 for $89. He is requesting a

refund because he states all the classes are full.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy and he is not eligible for a refund.

Reservations are subject to the availability of the merchant. Towards the end

of the promotional period, availability is often limited or nonexistent because

many customers may wait until the last minute to try to redeem the voucher.

However, out of the over 150 vouchers purchased, we had no reported scheduling

issues for this merchant. We encourage [redacted] to visit the merchant’s

website to view the schedule and try to redeem the voucher. It appears that there

are available classes in June, and [redacted] will be able to use the voucher

for its paid value towards those services with the merchant.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The business does not do a good job a reading the initial complaint Their resolution is not acceptable. They say that a refund is not within their constraints, which is fine, but I want a credit with Livingsocial for something I purchased from them, not a credit with a 3rd party. This is another one of their bait and switch antics. They do not listen to their customers needs or concerns, just send a form response to anyone that has a problem with their deals.

Regards,

Business

Response:

On May 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 2 response on May 7. [redacted] rejected LivingSocial’s response via the Revdex.com because his refund request has been denied.

As stated in the Fine Print of this deal, all reservations are subject to availability, and we recommend that [redacted] reach out to the merchant at [redacted] to see if they can accommodate another attendee. If the merchant is not able to accommodate [redacted], he can still redeem his voucher for its paid value of $89.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: Living Social continues to due business with a company by the name of "[redacted]. After buying a cleaning service through LivingSocial I have spent countless hours tracking down the company [redacted]. After months of phone calls and emails to [redacted] I was finally able to schedule an appointment for the service to be performed. Upon that date, [redacted] failed to show up. It has been a very frustrating experience. After many attempts with [redacted], I finally got someone on the phone. They put an extra ordinary amount of restrictions that were not explained originally. [redacted] consistently tried to get me to purchase additional basic services that should have been included. I declined everything and set up a date for cleaning. I was still forced to give my credit card number in case I was not available when they showed. They would charge me for being unavailable. My educated guess is that [redacted] did not show up due to their inability to collect additional funds. This is a classic case where [redacted] is using another company (LivingSocial) to scam buyers by making it extremely difficult to get the service performed. Finally the additional restrictions and cost were not provided at the time of purchase.Desired Settlement: I would like a refund of $110 for original charge and time/effort spent on this lack of service.

Business

Response:

On May 31, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on May 31, 2013. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because he felt as though

he should be refunded for his At Your Service Housekeeping voucher.

We have investigated [redacted]’s issue further and apologize

for the trouble he had attempting to redeem the voucher. At this time, we have

issued a full refund of $59 in the form of LivingSocial Deal Bucks to his

account. This credit will apply automatically to [redacted]’s future

voucher purchases.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I have repeated;y emailed Livingsocial support team and have not received any responses. The request was to understand how to close my account and delete my information from Livingsocial servers. Due to the recent cybersecurity attack at livingsocial, my information was compromised therefore I am not confident in security measures at this company. The automatic reply from my online support request on May 10, 2013 was this:

Hi [redacted]

Thanks for getting in touch with us. Look out for a reply from our team shortly.

If needed, you can reference this request as case #[redacted].

Thanks for LivingSocial!

--LivingSocial Support

I have sent 2 follow up emails and there have been no replies.Desired Settlement: Livingsocial needs to appropriately respond to my request. It is bad business practices to not respond to support requests, especially one of this importance dealing with personal information. Based on the email I received when the cybersecurity attack happened, it would seem the company does not value its customers very much. There was no offer for credit monitoring or any other service to compensate for the lack in security. This is the typical response from any other company that also suffers this type of cyber attack.

Business

Response:

On May 21, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 23, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he hasn't heard anything about his deactivation request.

LivingSocial has reviewed [redacted]'s request and apologizes for any inconvenience he has experienced thus far. Our records indicate that [redacted] emailed our Consumer Services team on May 2, 2013 regarding his request to unsubscribe and deactivate his account. [redacted]'s account was deactivated. Because we have no evidence that credit card, bank account, social security numbers, or other government identification numbers were exposed in the security incident, we are not offering credit monitoring services at this time.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I purchased a voucher from LivingSocial for [redacted] on June 22, 2012 for $169 for my husband’s birthday. He scheduled a date to race and [redacted] cancelled the event. They told us they would reschedule later, and they contacted us to set a new date. He rescheduled for June 2, 2013, and again, [redacted] cancelled the event, siting a “sluggish economy” for the second time. I requested a refund from LivingSocial on 5/22/13. They denied my request on 5/23/13, saying my request was outside their refund policy. Here is the refund policy directly from the voucher that I purchase one year ago:

Refund Policy

LivingSocial will provide a refund for this voucher if a request is made within seven days of purchase.

Within that period, you can request a refund directly on your My Vouchers page at

http://www.livingsocial.com/vouchers. After that, weprovide refunds upon request only where the

relevant merchant has gone out of business before the promotional period ends.

The expiration date on my voucher was December 29, 2012. Since [redacted] has continuously cancelled this event, I consider the service to be unavailable, ie out of business; and I would like a refund of the $169 I paid for a service that was not rendered.Desired Settlement: Refund of $169

Business

Response:

On June 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because this particular merchant had to reschedule the use of the voucher and therefor [redacted] has requested a refund.

Review: This company, Livingsocial, offered a 4-hour fishing trip voucher with [redacted] in [redacted]. When contacting the business it was offered through, [redacted], the trip was extremely hard to schedule. Livingsocial did not make aware to the consumer that the business they sold vouchers to does not operate its regular website charters for Livingsocial voucher holders. This is not a fair practice...when determining whether or not to buy a voucher, you can review the [redacted] website to learn more about what the business offers. Upon doing so, the 4-hour trip appeared to be a good deal. When trying to schedule the trip, the dates were not available. The only option was an oddly-timed trip from 6-10pm (not at all like the trips advertised on their website!) The company only puts a trip together when they have enough discount vouchers to make a mishmash trip at a non-popular time. Shouldn't this type of information be advertised on the Livingsocial website for consumers? I have contacted Livingsocial three separate times trying to arrange a refund and have only received rote emails explaining that they are sorry I am unhappy. You can perceive from these emails that they get complaints of this nature often and send the same canned-verbage! I am still requesting a refund of my $150 that I spent purchasing two fishing vouchers which can not be scheduled in a timely manner. Livingsocial should take their customer complaints more seriously and make sure the businesses they offer vouchers through honor customer requests and offer what is on their own websites. Please help with this matter...thank you.Desired Settlement: I would like a refund for the two fishing vouchers that remain impossible to schedule. I could not schedule these vouchers around the event that they were intended for- Father's day. Since Father's day has now passed, I would like a refund of the $150 purchase price.

Business

Response:

On June 30, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number 9603694.

LivingSocial received the complaint on July 2, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was requesting a refund for her [redacted] vouchers.

**. [redacted] purchased the vouchers on June 29, 2012. The fine

print dictates that reservations are required and subject to the merchant’s

availability. A refund will not be given for these vouchers.

We are sorry that we won’t be able to resolve **. [redacted]’s

issue.

Best regards,

Review: I bought a coupon for [redacted] on or about. 11/5/2012 for $69. Being aware of its expiration date, I scheduled repair work on 4/15(Monday) which required me to take time off from work. They did not show but called 30 minutes into the appointment that they were not going to make it. We rescheduled for 4/26 (Friday) and we were very clear with the now rescheduled appointment. I took vacation time from work once again. About 30 minutes past the appointed time , no one had showed up so I called the company to ask them if they plan to show up for the appointment. I was told that this owner forgot to put it on the calendar. I reminded him about our conversation and he started telling me that I can get a refund back. He was even angry with me that I was not sympathetic to his medical condition. I have since hired another contractor and the work that I had originally intended to be completed is now done.Desired Settlement: I get my money back .

Business

Response:

On July 7, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 10, 2013. **.

[redacted] sent a complaint via the Revdex.com regarding a purchase

made for [redacted] & [redacted] in the amount of $69.00.

LivingSocial apologizes for the experience that **. [redacted] has

experienced with [redacted] & [redacted] in

regards to redemption. Per LivingSocial’s refund policy (www.livingsocial.com/terms) a

refund will only be processed within seven days or purchase or if the merchant

has gone out of business. According to prior correspondence with the **.

[redacted], a refund was requested out of policy and denied due to her residence being

outside of the [redacted] area as the merchant requested a surcharge for

additional miles traveled. The merchant is still open and is willing to honor

the paid value of the voucher that has since expired on May 6, 2013. We

encourage **. [redacted] to work directly with the merchant to redeem her voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I originally wanted a refund because I was concerned about this business but Living Social refused. I then decided to go ahead and use the services and willingly pay the extra charge because I live outside the [redacted] area. That's when I scheduled and re-rescheduled the appointments for which [redacted] did nto show up. I HAVE SINCE THEN HAVE SOMEONE ELSE DO THE PROJECT FOR ME AND IT IS COMPLETELY FINISHED. THERE IS ABSOLUTELY NOTHING THAT THIS COMPANY CAN DO FOR ME AT THIS TIME. THIS VENDOR EVEN TOLD ME THAT I CAN ASK FOR A REFUND.

Regards,

Business

Response:

On July 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 12 response on July 15. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she still desires a refund for this voucher.

Review: Hello,

On June 9, I purchased a voucher on "Living Social" website, for a merchant named "[redacted]". once I bought it I wanted to schedule an appointment to get my service. for about a month and a half, I was calling, emailing and leaving voice mails but there was no answer and no reply from the merchant. I contacted Living Social and told them about the issue. I told them that this was supposed to be a gift but now that about 6 weeks has passed I don't want it anymore since the moment has passed and for 6 weeks I did not get any reply from the merchant. I told them I want my money back since the merchant hasn't responded to my communications. the reply I got was that they will try to contact the merchant and resolve it while I'm waiting on the line. the merchant didn't respond again. the customer service said that they need 2 weeks to try and contact the merchant and that regardless, there is no way for me to get my money back since 7 days passed since I purchased the voucher. I tried explaining them that it’s not like I’m asking for my money because I changed my mind about it but because the merchant they worked with didn't respond to me and to the customer representative, but they said they understand but this is what the situation is. then they said they need 2 weeks to investigate the matter. yesterday, July 30, I got a response from them that they were able to reach the merchant and that I can go ahead and use my voucher. I tried to explain them that after a month and a half of trying to reach the merchant and having 0 success, the moment has passed and the bday gift is already too late so I want my money back as the merchant and them didn't fulfill the terms of the agreement. I got the same reply from them again, the best they can offer me is store credit and that 7 days passed after my purchase of the voucher.

based on the above, I can make a sale event on their site, where I offer some good deal and have a return policy of 7 days. once people buy the voucher I won’t respond to any of them, the return period will pass and I will tell them that there is no way for them to get their money back since 7 days passed. this is definitely not ethical and feels like a horrible experience.Desired Settlement: I paid $199 for this and I want to get them refunded to my credit card. I dont want their store credit since their shopping expirience and customer service did not work.

Business

Response:

Review: My friend purchased a "Food Fun Adventure" for me as a gift, from Living Social. My voucher expires July 24,2013 and I have been unable to reserve my "adventure" on line, have received no response to my emails to reserve, and have called several times-with the promise of a return call-but have heard nothing. I would like my friend's credit card account to be refunded the purchase price of $79.00 from this "extremely poor customer service" company.I will definitely steer clear of anything related to Living Social and any offers from them. Thank you.

Product_Or_Service: restaurant dining adventureDesired Settlement: DesiredSettlementID: Refund

As I had stated in my complaint description, I would like my friend's credit card account to be refunded the price she paid for my "adventure", which was $79.00. Thank you.

Business

Response:

On July 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted]'s friend purchased a deal for Food Fun Adventure and gifted it to **. [redacted]. She has not been able to reserve her adventure, and would like her friends credit card to be refunded for the amount of the voucher.

Review: I purchased a voucher on 11/18/13 from Living Social for 10 pilates classes at [redacted]. I have been unable to schedule the classes because [redacted] does not return calls or emails and customers with vouchers are not permitted to utilize their online scheduling tool. After over 1 month of trying to use the voucher I purchased for $80.25 I contacted Living Social on 1/25/14 and requested a refund because I paid for services that could not be redeemed. Living Social refused to refund my money. I want a refund for services not rendered. Thank you.Desired Settlement: I refund to my credit card that was used to purchase the voucher.

Business

Response:

On January 26, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

2, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she would like to be refunded for her purchase to [redacted] since she’s unable to contact the merchant to schedule the classes.

LivingSocial has

reviewed **. [redacted]’s request, and apologizes for any inconvenience she

experience with this deal. We’ve credited 95 Deal Bucks to **. [redacted]’s account.

This credit is equal to the amount of the voucher. LivingSocial’s refund policy

allows our consumer’s to request a refund within the first seven days of

purchasing the deal. Outside of the refund policy, purchasers are eligible for

a refund in the form of Deal Bucks. No other compensation may be offered at

this time.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I want a full refund and have disputed the charges with my financial institution. I do not want, not will I use deal bucks, please remove them from my account.

Regards,

Business

Response:

On January 26, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our February 4, 2014 response on February 5, 2014. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she wishes to only receive a refund back to her credit card and not in Deal Bucks as we have already provided.

Review: I purchased a voucher for a print to canvas on livingsocial.com and proceeded to fill my order with [redacted]. Nothing ever came.

Purchased this voucher through Living Social on May 3rd 2013 at a cost of $35. I went to [redacted] and placed my order online. After months of waiting I emailed them and complained. They apologized and said there printer had broke, and now that it's up and running they would be filling all orders. Nothing to this date has come. The website is inoperable, and I don't know what to do. My voucher through Living Social is [redacted]. I have contacted them (living social) and asked that they refund my money, but have not gotten a response as of yet.Desired Settlement: I just want my $35 back. I have been dealing with this company for almost a year to try and get a silly painting! I just want it to be over.

Business

Response:

On February 6, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

9, 2014. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she hasn’t received the canvas print she ordered

from [redacted], and she hasn’t been able to

contact the merchant.

LivingSocial apologizes

for then inconvenience **. [redacted] experienced with this deals. Our records

indicate on February 6, 2014, **. [redacted] accepted the Deal Bucks refund

that was offered to her for this purchase, and 35 Deal Bucks were credited to

her account. This credit is equal to the amount paid for this deal. No other

compensation may be offered at this time.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I PURCHASED TWO VOUCHERS FROM LIVING SOCIAL FOR A COMPANY CALLED [redacted]. WHEN I PURCHASED IT SAID SOMETHING I DIDN'T UNDERSTAND AND PROCEEDED TO EMAIL (ONLY OPTION) [redacted] TO ENSURE TWO RESERVATIONS WERE ACCEPTED TO THE [redacted] IN [redacted], NJ (ONLY LOCATION NEAR WHERE I LIVE). MY [redacted] WAS CHARGED IMMEDIATELY $50.00 ON 2/6/2014 BY LIVING SOCIAL. [redacted] EMAILED BACK AND SAID THEY ONLY HAD ONE RESERVATION. I EMAILED THEM BACK 3 MORE TIMES AND THEY DIDN'T GET BACK TO ME. DURING ALL THIS WASTED TIME THE EVENT WAS NOW SOLD OUT. LIVING SOCIAL GAVE ME A CONTACT PHONE # ON 2/24/2O14 AND [redacted] CALLED BACK AND SAID SHE COULDN'T DO ANYTHING AND MAYBE I COULD GET MY MONEY BACK. CALLED LIVING SOCIAL 2 TIMES MORE AND THEY WOULDN'T CONSIDER REFUNDING MY MONEY. I ONLY BOOKED THIS EVENT FOR MY FRIENDS BDAY, THE EVENT WAS FOR 2/26/2014, NEXT POSSIBLE EVENT IN SOMETIME IN APRIL AND THIS STILL DOESN'T SOLVE THE PROBLEM OF ONE VERSUS TWO VOUCHERS AND THE FACT THAT MY FRIENDS BDAY WILL BE OVER. THIS IS UNACCEPTABLE BEHAVIOR FROM BOTH PARTIES. YOU CANNOT TAKE SOMEONES MONEY AND THEN NOT BE ACCOUNTABLE FOR PROBLE**. COMMUNICATION ON [redacted] BEHALF IS NON EXISTENT. I WANT MY $50.00 REFUNDED AND WILL NOT BE USING LIVING SOCIAL IN THE FUTURE.Desired Settlement: I WANT MY MONEY REFUNDED TO ME ASAP. I WILL NOT BE USING LIVING SOCIAL AGAIN, YOU CANNOT RUN A COMPANY, TAKE PEOPLES MONEY AND NOT BE ACCOUNTABLE FOR PROBLE** THAT ARISE. VERY DISAPPOINTED, FRUSTRATED, TOO MUCH TIME SPENT ON THIS.

Business

Response:

On February 25, 2014 the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received

the complaint on March 7, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she was not able to schedule

both of her vouchers on the same date and wishes to receive a refund for $50

for her purchase made on February 6, 2014.

We’re sorry for any

inconvenience that **. [redacted] has encountered in regards to her recent

purchase. We understand that **. [redacted] wishes to receive a refund for her

purchase as she was not able to schedule both of her vouchers for the same date

with [redacted] as she states the communication was poor. We first want to

clarify that step by step directions were provided to **. [redacted] immediately

after her purchase clarifying with her how to schedule on [redacted]’s site for

the date she wished to attend the event. We have confirmed that **. [redacted]

contacted us on February 12, 2014 in regards to how she is supposed to schedule

and we clarified the redemption process with her. As stated within the Fine

Print section of this deal, which is provided on the deal page prior to

purchasing the deal, it is a non-refundable event and we are not able to

process a refund for this purchase for **. [redacted]. However, we have added an

equivalent amount of LivingSocial Deal Bucks to her account that she can use

towards her next purchase with us. These 50 Deal Bucks do not expire for a year

and are able to be applied towards almost any deal.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I had initially called to let Living Social know that something was strange when I initially purchased the deal.

They clearly didn't investigate nor care that the process failed. When I finally was emailed by [redacted] that they had no information on my friends voucher it was too late since the [redacted] was already sold out. Finally begging Living Social for a phone number then waiting again for a response, [redacted] could only reschedule two months later, way after my friends birthday. The entire process hasn't been fair to me as a consumer, I was trying very hard to correct the problem and because no one helped it was never corrected. Again, you cannot run a business with no one running it. I want my money refunded, it is only fair and the proper thing to do.

Review: In 2011, I purchased a house cleaner through LivingSocial. I booked an appointment, but the cleaner never showed up.

The appointment booking was outside of LivingSocial's very short refund period (it was not possible to book any sooner), so the money was given back to me in LivingSocial credit (DealBucks).

Since 2011, I have purchased numerous other cleaners through Living Social, all which have done the same thing (did not show up for the appointment, as I have come to learn that these companies do not even exist). LivingSocial claims they vet these companies, but that is impossible since I have told them the companies don't show up for their appointments and are impossible to get in contact with (note: from reading other reviews, I am not the only person to have informed LivingSocial of this). Living Social nonetheless continues to feature the companies on their website, so other unsuspecting consumers can purchase the deal, pay LivingSocial in cash, book an appointment which is always a far date off that will never come to fruition, and then only be giving 'DealBucks' back as a refund.

LivingSocial is obviously complicit in this fraud, is well aware of the situation, and refuses to do anything about it.Desired Settlement: Refund the $59 DealBucks to my current credit card. I do not care about the internal workings of the company as to why this is difficult to do this.

Business

Response:

On May 6, 2014 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had an appointment with [redacted] on April 22, 2014 at 10:30 a.m. but the merchant didn't show up for the appointment. LivingSocial has reviewed **. [redacted]'s request and we apologize for any confusion. On May 3, 2014 [redacted] was refunded for this deal in the amount of $79 the same way she paid for it. She paid with 59 Deal Bucks and the remaining $12 on her credit card. We hope that this resolves **. [redacted]'s issue. Best Regards, [redacted]

Review: The seller claims that they verify all parties that sell via their online marketplace. However I find that to be false as the party, [redacted] in which I purchased a "deal" for from living social has a history or bad business practices via Revdex.com.org and ripoff report, and those inquires can be found by simply googling "[redacted] contact number". I was mislead to believe that they have verified all merchants on their site in which "deals"/coupons they sell. I am very disturbed by reading dotzilla's history with the Revdex.com and only to find Living Social accepted to participate in a promotion with them. I understand all purchases are made via third party and I am essentially only buying a coupon from living social for the third party product/company/service. However they did not verify that the seller was credible by any means and they have a large promise written on the page in which I bought this that read "purchase with confidence". I now lack all confidence due to their poor business practices, and failure to refund my cash to me, instead I received a store credit for a company that I do not trust at all anymore. What if the company would have stolen my credit card number? I could have lost a lot more than just my current capital but they could have racked up a debt that I could not afford to pay off. This is unjust business practices with misleading information displayed of their website.Desired Settlement: I would like living social to place a correct formal policy that verifies all merchants they do business with. Money can't change how I appear to my niece and its situations like this that betray people and steer me away for life. I would also like my store credit to become a cash refund, ASAP.

Business

Response:

On June 11, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 14, 2014. **. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because he purchased two

vouchers from [redacted] for a [redacted] Shower Speaker, one which was purchased

on May 22, 2014, and the other one which was purchased on May 23, 2014, totaling

in the amount of $23 and 9 Deal Bucks **. [redacted] redeemed both vouchers but never

received the items. **. [redacted] also stated that LivingSocial needs to verify all

merchants they do business with.

LivingSocial does apologize that **. [redacted] hasn’t

received these items. We have reviewed **. [redacted]’s account and we were able to

verify that **. [redacted] was refunded $23 to his credit card ending in [redacted] and 9

Deal Bucks back to his LivingSocial account to cover his original forms of payment

used towards the purchase. **. [redacted] was also given 15 courtesy Deal Bucks on

his LivingSocial account for his feedback and given another 15 courtesy Deal

Bucks for the issues with the shipment.

We hope that this resolves **. [redacted]'s issue.

Best Regards,

Review: They advertised a hotel - in the advertisement it indicated the water park was included as part of the purchase. I purchased and the fine print of the document stated the water park was not included and was payable directly to the hotel. This adds $80 (plus tax) to the cost ($40 each day).Desired Settlement: Refund of the cost it will be for the water park ($80 + tax)

Business

Response:

On July 31, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 1, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the purchase made provided the title of [redacted] and the water park entrance was not included in the experience.

Review: Living Social ran a deal back in January for a company called [redacted]. The fine print said the item would be shipped free and within 15 days. It's now been over a month and a half, and not only have I not received the item, [redacted] will not respond to emails, facebook posts, phone calls (left messages as no one ever answers).

Living Social will not help me and tell me to call the seller. Living Social provided this deal. They are ultimately responsible for this. I have done research and found out that this is ia ONE MAN BUSINESS who had never sold anything before. He ran this deal in multiple cities selling thousands and thousands of this item. The truth is Living Social did not protect my best interests by looking into this company before doing business with him. I have heard he has no way of sending out all of these items at all because he lost so much on the deal.

The bottom line is that I ordered this with the intention to give as a gift. It's been a month since that gift would have been given. No one will call me, or will provide info on this item. Living Social's "customer service" keep telling me to contact keycharger. I am tired of being put out. I want a refund immediately.Desired Settlement: REFUND. And I want them investigated as they are a scam.

Business

Response:

On February 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for [redacted] on January 17,

2013 for $12. He is requesting a refund because the item did not arrive.

LivingSocial

apologizes for [redacted]’s experience. The deal was very popular, so the

merchant was taking longer than anticipated to ship some of the orders. [redacted] already disputed the purchase with Paypal, which was his method of

payment. Since [redacted] disputed the purchase, that is how the issue was

resolved, and LivingSocial is unable to issue any further refund.

We hope that this

resolves [redacted]s’ issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive the refund from Paypal because Paypal forces it to happen. Otherwise, Living Social would never help me with this. Living Social is a terrible company and even lied in this email response to you. "Taking longer" is not the truth. The merchant is refusing to answer any consumer and apparently has vanished with everyone's money. Living Social is a scam and should be investigated for improper practices.

Regards,

Review: On 1/10/13, order# [redacted] I purchased from Living Social for $6 a subscription to a magazine called Vegetarian Times. To date I have not received an issue. I requested a refund from Living Social, they informed me that I would have to contact the magazine. I purchased the subscription from Living Social, therefore, they should refund the payment. I don't have any evidence that Living Social has done their part in January by forwarding my paid order to Vegetarian Times. All I want is a refund. Thank you for your assistance.Desired Settlement: Refund of $6 for not providing product purchased.

Business

Response:

On March 13, 2013, the Revdex.com received a complaint about

LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the

complaint on March 20, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he was denied a refund for a product purchased through the LivingSocial Shop.

[redacted] is requesting a refund because he has not yet received his product. However, [redacted] purchased a item that is not eligible for return, as stated in the Fine Print of the deal. LivingSocial does not have access to any shipping records for the product in question, because a different company is responsible for distribution. This company, Vegetarian Times, can be reached at [redacted] and they will be happy to assist [redacted] further.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: a business should take full responsibility for products and services sold to customers. I have a contract with LivingSocial because they advertised the product and accepted full payment. It is their responsibility to follow up with the company who offered the product on their website.

I have no evidence that LivingSocial, upon receipt and acceptance of my payment, ever made the payment to Vegetarian Times to activate my subscription. In the interim, it looks like a bad business practice by LivingSocial and probably a ripoff of customers. Send me proof the you made the payment timely.

Regards,

Review: I have bought a voucher through the Living Social for the [redacted] boot camp. The advertising on Living Social was as follows: "These hands-on lessons impart expert skills and techniques to mix trendy cocktails with the best of them, from cutting up the fruit to ringing up customers with a [redacted] point of sale system to closing down for the night. In addition to providing helpful books and manuals for later reference, this session lands you genuine experience, as it is conducted in a real NYC bar setting. You'll also score an ID card, national certification, and an influential network of top-notch bartenders and instructors who are ready to help you find a gig and help you with your resume -- meaning positive cashflow next time drinks are involved. " Additional information on the [redacted] website revealed that you will get help finding a job placement. The [redacted] firm has redeemed my voucher days after I purchased it and weeks before I actually took the class. When I came to the class the man who introduced himself as an instructor has told us that [redacted] have been shut down by the Marshal and had operated without a license and had some other legal business issues. As a result, he, as a friend of the [redacted] owner, will do a favor to us and teach us the basics. It had to be done in a different building, different room, thirty people in one small room with colored water and glasses. There was no cutting up the fruit, no ringing up customers, no [redacted] point of sale system, no helpful books, no ID card, and a very irritated with complaints teacher. After I had complained to the Social Living that the actual voucher they had sold me belonged to a business that was operating without a license and all of the above, I was refused the refund.Desired Settlement: Refund.

Business

Response:

On April 2, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 5, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

felt as though her voucher for the [redacted] was not redeemed

appropriately.

After examining [redacted]’ claim, we have decided to refund her

voucher in full in the form of LivingSocial Deal Bucks. This $97 credit is good

for five years and will automatically apply to her future voucher purchases.

We hope that this resolves [redacted]’ issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,