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LivingSocial, Inc

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Reviews LivingSocial, Inc

LivingSocial, Inc Reviews (1202)

Review: Long story, but I'll try and give the [redacted] version. I purchased two coupons from Living Social. (1) house cleaning for $60, (2) clean windows for $60. I received the coupons and called the service and they demanded $40 more on each coupon. I contacted Living Social because this was NOT the product that I paid for. They refused to give me my money back. I notified the Revdex.com of this issue. Someone sent me an application to join a class action suit against Living Social. Unfortunately, by the time I read the small print, I was too late. I kept contacting [redacted] (the company that was suppose to perform the service) and now they are demanding $50/coupon. This is ridiculous! They said it was too far for them to come and wanted more money. I contacted [redacted] (the owner) [redacted] and he wouldn't budge on the money, Twice he gave me two different people to "schedule" a time for the cleaning. Neither time did anyone come out!!! I'm done with this now and want my money back. This is NO fault of my own. I have scads of e-mails from Living Social/myself trying to resolve this and they won't give me my money back! They just took my money and ran! This was Living Social's Help Request #[redacted] (ref: [redacted].Desired Settlement: I want my money back and I'm done with this issue! I hope I don't have to take this to Small Clai** Court, but I will. This has gone on long enough!

Business

Response:

On July 22, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 22, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased two vouchers for [redacted] on July 24, 2012. **. [redacted] purchase one voucher for Three Hours of House Cleaning for $60 and one voucher for Window Cleaning For 12 Windows for $60. The total purchase was for $120. **. [redacted] claims the merchant, [redacted] wanted an extra fee of $40 and this deal was not what was advertised. **. [redacted] is requesting a credit card refund.

Review: Living Social Detail refund

I have a voucher for auto detailing [redacted].

I tried to redeem my voucher on 6/19.

The vendor did not answer his phone, and his message said to send him a text. I did so on 6/19 and 6/20 with no response.

I finally got a callback on my third attempt today when I stated in my message I would be asking for a refund if they did not return my call.

The person on the phone said they sold over 1200 vouchers and are really busy.

He said he could not give me an appointment until OCTOBER!

That is completely unacceptable. This vendor overcommitted.

I am not willing to wait over three months to receive a service I need now.

I turned to livingsocial customer service, and followed their procedures.

They are claiming they cannot force the merchant to provide the services in a timely manner, and unless they go out of business, there are no refunds.

I demand a full refund as I am not receiving what I paid for when I need it.

Livingsocial seems to have no influence with their merchants, and are only happy to take the money, not to refund it.Desired Settlement: I need to recover my funds and to have the companies involved acknowlegde their inability to fulfill their obligations.

It is the second issue I've had with livingsocial in one month, and having done my research, it looks like it is very common for livingsocial and their merchants to overcommit and underdeliver on their products and services.

Business

Response:

On July 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 6, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher on February 28, 2013 for $69 and has been unable to schedule an appointment for service.

Review: I purchased a voucher for 2500SF carpet cleaning for my house (which is @[redacted]).

I paid LivingSocial for the deal and purchased a voucher for cleaning from [redacted] Cleaning.

Now [redacted] wants to charge extra to provide the service.

1) They want to charge $25 fee (their claim is that my house is outside their service area (20 miles), even though I've send Google Map links to LivingSocial indicating the distance is only 18 miles).

2) They want to charge extra for cleaning stairs.Desired Settlement: I have tried to get help from LivingSocial customer service, but they have decided to favor the merchant, completely ignoring my point of view or providing any explanation.

Business

Response:

Review: I purchased a Living Social deal for a facial at a local company. I contacted the local company twice to schedule an appointment but received a voice mail message both times. I left messages on both occasions and I never heard back from the business. The deal expires today and Living Social refuses to return my money although I bought the deal in good faith and made a reasonable effort to use the deal before its expiration date. Living Social will not answer phone calls, but sends form emails in response to issues. They advised me via email to gift my almost expired voucher to someone else which is a ridiculous option. Why would I give an expired voucher to someone, especially since I'm sure they'd run into the same non-responsive business that I did?Desired Settlement: All I want is my money back. It's not reasonable to take someone's money for an intended purpose and not deliver. While I understand that their partner in this deal didn't hold up their end of the bargain, I didn't buy anything from their partner, I bought the deal from Living Social. If they're not willing to stand up for what they sell, why should anyone do business with them?

Business

Response:

On April 30, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

30, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a facial from [redacted] on December 27, 2012 for $30. She is requesting a refund

because she attempted to call the merchant and was not able to get in contact

with them.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. She did not contact LivingSocial about any

issue until the day of expiration, giving us no time to attempt to resolve it.

In her communications with LivingSocial she stated she called the merchant

right when she purchased the voucher and then not again until a couple weeks

before expiration. It is not uncommon for merchants to experience much higher

volume of customer contacts at the very beginning and end of the promotional

period due to customers wanting to schedule either right away or waiting until

the last minute to schedule. Appointments are subject to the availability of

the merchant. LivingSocial provided [redacted] with the merchant phone number

and email address, and the merchant’s voicemail provides an online scheduling

system where [redacted] could have scheduled.

As a courtesy outside

of policy, the purchase has been refunded in Deal Bucks as a credit to [redacted]’s LivingSocial account. She may use this credit toward future purchases.

In the future, if [redacted] is unable to use a voucher prior to expiration,

she may use it for its paid value toward services with the merchant.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I have offered my services through Living Social on 2 occassions. On my more recent attempt to advertise with Living Social, I have been told they no longer promote sole proprietors. Through several emails regarding this issue, I was informed that Living Social had "back end" ways to circumvent the new rule and, since I had already been a merchant, my campaign was set to run 4/22/14. My campaign was pulled because I am a sole proprietor.

Right this very minute, Living Social is running a campaign for a sole proprietor in the [redacted], NY area, and even advertising that this business is a sole proprietorship. I want to know why they are promoting some sole proprietors and not others.Desired Settlement: I would like to see a uniform application of the new policy of not promoting sole proprietors. Either they do, or they don't. Additionally, I want a definite written instrument outlining the

policy and an explanation as to why the rule is not being applied without prejudice.

Business

Response:

"On July 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 19 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had a deal set up to run through LivingSocial, and it did not run due to [redacted] being a sole proprietor. We would like to apologize to [redacted] for the issues that she encountered working with LivingSocial. Our decision not to partner with [redacted] at the time in question was based on an internal policy that we have since changed. At this time, we are interested in pursuing a relationship with [redacted] and will reach out to the owner of the business directly to discuss this with her.

Review: The deal was purchased on 9/3/3012, today 9/6/2013 I asked for a refund, but they won't refund the credit card. They say they can only refund it in their deal bucks.

Unacceptable. It has only been 3 days. I changed my mind. I want my money back, not some deal bucks. I do not want to ever have any business with Living Social Inc.Desired Settlement: Full Refund in a form of a check.

Business

Response:

On September 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 8, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was gifted a voucher from [redacted] and has changed her mind about the purchase. [redacted] would like a refund for this purchase back to the credit card of the purchaser.

Review: On 3/10/14 I used Living Social to purchase a phone charger in the amount of $16.00 from their vendor [redacted]. Separate shipping fee of $5.99 was paid as well for a total of $21.99. Their vendor even through the product was paid for in full has refused to actually send me the product. They intentionally shipped it to a null and void address after many attempts on my behalf to change the address. Upon further investigation, this company [redacted] is known for doing this and Living Social had a duty not to have released offers to the public by companies who are known scammers. They intentionally mislead me by offering this deal from a company that has various online complaints about products after they are paid for not being received which is why I am requesting a full refund.Desired Settlement: I have already unsubscribed to emails from Living Social and in addition to a refund I would like for them to actually checks the vendors they work with so other people do not have the same proble** I encountered.

Business

Response:

On April 13, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 15, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on March 10, 2014 in the amount of $16 for [redacted]. **. [redacted] is requesting a refund as she claims the merchant shipped to a null and void address.

Review: Livingsocial failed to deliver a product. They also refuse to provide a refund. They state that the item is a final sale. however I never received the item. [redacted] returned the item to the vendor on March 11. Please see tracking number details [redacted]

How could it be a sale at all if I never received the item?Desired Settlement: I wish for a full refund of $1,064.65.

Business

Response:

On April 14, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 16, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of

a purchase made on February 22, 2013 of a Gucci Sukey bag for $1,064.65. The address entered for delivery was incorrect

and [redacted] was unavailable for delivery.

LivingSocial received the correct address for [redacted] and

reshipped the Gucci bag to her with the following Fed Ex tracking number:

[redacted] The tracking number is showing that the item

was delivered.

We hope that this resolves [redacted]s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The tracking number provided by the vendor ([redacted]) states that [redacted] returned the package to shipper on April 5th. I did not receive the package. I am asking the vendor to cancel transaction and refund money.

Regards,

Business

Response:

On April 14, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our April 22, 2013 response on April 23,

2013. [redacted] rejected LivingSocial’s response via the RevDex.com because the item was returned to sender.

The Gucci bag in question was sold as a final sale item and is not eligible for

a return or refund as stated in the original deal terms. When the item was first shipped, the address

provided by [redacted] was incorrect by one digit. At the time of delivery [redacted] was out of

town and not available for delivery. [redacted] contacted LivingSocial about delivery of the item and at that time, she

provided LivingSocial with an updated address.

The item was resent to the corrected address and marked as delivered,

then returned to sender. As this

purchase is a final sale item, LivingSocial is not able to offer a refund but

would be glad to resend the item to [redacted] once she provides a valid

address.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I bought a LivingSocial deal for a lunch in [redacted] restaurant. The voucher requires a reservation. I have tried 3 weeks in a row to make a reservation and they claimed not to have open spots for 3 weeks in a row. Since I have been earlier to this restaurant and never had a problem with this restaurant I believe this is a scam. I complained to Living Social Customer Service but they refused to return the unusable voucher.Desired Settlement: Refund the money, or enable me to use the Voucher as agreed upon payment.

Business

Response:

On April 21, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 21, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was not able to make reservations to redeem a voucher purchased January 4, 2013 in the amount of $25 to be used at [redacted] restaurant before the promotional period of the voucher expired.

[redacted] contacted our customer service department on April 7, 2013 regarding this issue and has been informed she could still redeem the voucher for the paid value for five years from the date of purchase and that reservations are subject to availability. We will not be able to process any kind of refund or credit for this voucher. A reservation can be made with the merchant to redeem the paid value of the voucher, or the voucher can be given to a friend to redeem the paid value if [redacted] would not like to contact the restaurant again.

We’re sorry will not be able to honor [redacted]'s request.

Review: I purchased auto detailing (package of 2) from a vendor through Living Social. I used the first one. The second one was scheduled, then the vendor had to cancel. Then, my mother was diagnosed with a terminal illness and I had to take care of her. I called the vendor, explained my situation, and asked if I could use the second voucher after the deadline. He said "no problem" -- and I have this documented through emails that were forwarded to Living Social. When I went to redeem the second voucher, the vendor said these deals are killing his business and I need to go to Living Social to get a refund. Living Social refused. They then said I have to use this same vendor. I said I don't trust this vendor and want a refund. They are refusing. On top of that, the vendor is now demanding additional money to do any service. I told Living Social about this and said this further illustrates why I should get a refund. Again, they are refusing. Living Social clearly isn't properly vetting their featured vendors and then expect me to sacrifice my money AND pay more. That's not what was agreed upon by the vendor.Desired Settlement: per above, refund to my credit card.

Business

Response:

On April 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on November 16, 2011 in the amount of $158.00.

Review: I purchased a car service voucher from [redacted] to [redacted] airport for $35 on living social. The fine print did include that the third party car service company could charge additional tax, tip, gratuity. I booked the car service and was charged an additional $42.62 for tax, tip, gratuity by the car service company after the trip. The advertisement indicated that the voucher was worth $70, which is the normal price without a voucher. I complained to a supervisor, [redacted], at living social that they advertised car service for $35 but instead I had to pay a total of $77.62 in order to redeem this service. I explained that I was worse off purchasing this voucher through them as I could have had the same services directly from the car company without the voucher for cheaper ($70). There was no way for me to know how much more I would have to pay for tax, tip, gratuity until I purchased the voucher. I was left with 2 choices: a.) pay the additonal $42.62 for the car service or b.) lose the $35 and not be able to redeem the car service. [redacted] told me that since the disclaimer mentioned that additonal fees may be involved, there is nothing he can do to rectify this situation. I asked for some sort of credit but he refused. I was misled to think I would be saving money for this service, only to find out that it would cost more after I had purchased and tried to redeem the service. Bait: $35 for $70 value car service. Switch: I need to pay an additional $42.62 to redeem it vs just paying $70 directly from the car service companyDesired Settlement: Refund $35 and to take off the advertisement. It is still on their website.

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 20,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for town car service from [redacted]

to [redacted] airport from [redacted] on January 5, 2013 for $35. He is

requesting a refund because he is unhappy with the additional fees that are

being charged.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued for an unredeemed

voucher within seven days of purchase or if the merchant has gone out of

business. [redacted]’s request is outside of the refund policy. The voucher has

been redeemed. The voucher also states that, “Additional fees apply for more

than 3 passengers, more than 3 bags, or weekend bookings. Excludes toll fees,

tax, and gratuity.” LivingSocial provides contact information for the merchant

so that customers can inquire about specifics to the deal, such as the extent

of these listed fees. However, LivingSocial does understand [redacted]’s

frustration. As a courtesy, 20 Deal Bucks have been added to his LivingSocial

account. He may apply this credit toward future purchases.

We hope that this

resolves[redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I've been trying to terminate my account for a month. I keep getting emails from [redacted] in customer service saying that I will get a follow-up email with an account deletion confirmation, but I have yet to receive the email and my account is still active. I just want my account to be deleted.Desired Settlement: I just want them to cancel my account, apologize for ignoring my request and make a promise to stop ignoring customers who have used their service, but no longer have a use for it.

Business

Response:

On October 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 25, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he hasn't had success terminating his account.

Review: I purchased a voucher for five house cleaning sessions in March with [redacted], but they have not provided the cleaning services to date.

On March 17, 2013 I bought a coupon with [redacted] for 5 two hour cleaning sessions for $169 through Living Social.com. Since March 17th, I have tried on a number of occasions to book the cleanings sessions.

I emailed [redacted] in March and booked an appointment for Monday April 29th from 1-3p.m. No one showed up. When I called the next day to find out what happened the company said they'd had a last minute issue with one of their cleaning staff and needed to rebook. They said they would email me dates they were available. I never received an email from them. Since May, both my husband and I have sent [redacted] numerous emails and left numerous telephone messages asking to rebook with no response from [redacted] has not returned our emails or phone calls for the past four months and has not provided us with any cleaning services.

At this point I would like a refund as I have paid for 5 cleaning sessions and received no cleaning services from [redacted].Desired Settlement: I would like [redacted] to refund me the $169 I paid for 5 two-hour cleaning sessions that have not been provided.

Business

Response:

On August 4th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 10th. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

had issues attempting to redeem her [redacted] voucher.

At this time, **. [redacted] has been issued a full LivingSocial

credit refund of $169. This credit is good for five years and will be

automatically applied to her future voucher purchases.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The value of [redacted] bamboo dining boards supposedly valued at $119 was discounted to $29 on an offer from Living Social. This product may be worth $9

I tried reaching [redacted] via its telephone listing 3 times. A recording from Magic Jack indicated no one available. An offered placed with Living Social for a [redacted] set of 3 dining boards which was originally listed at $119, was being offered at the special price of $29. Upon recipt of the items via USPS,we were disappointed with the quality of the items. Based on what we had seen at retail stores,I would guess these items might be worth $9, if that. We were disappointed with both the size and quality of the product.Desired Settlement: We request we be reimbursed the $29 spent of the boards.

Business

Response:

On December 2, 2013,

the Revdex.com received a complaint about LivingSocial from

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on December 7, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because he is dissatisfied with the quality of

the product received from [redacted].

LivingSocial

apologizes for the experience that **. [redacted] had with this deal. Our team

informed **. [redacted] that he needs to return the product to [redacted] in

order to receive a refund. However, we have credited his account with 25 Del

Bucks for the inconvenience caused.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Review: living social refused to refund money after making a poorly constructed ad for a third party company that was misleading.Desired Settlement: I would like a full refund including tax (if applicable)

Business

Response:

On May 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for his boat charter voucher was denied.

We're sorry to hear that [redacted] had an unfavorable experience with his voucher. We processed a refund for $90 on May 24, 2013. Depending on his financial institution, it will be posted to his account within three to five business days.

Best regards,

Review: Expired vouchers can no longer be redeemed. Customer service was requested to issue a credit & refuses to do so.

I will no longer be using these vouchers & cannot use these vouchers due to not being in the area. Refusal to assist me in any way. I feel that the money is owed to me.Desired Settlement: I simply ask that I receive a credit that can only be used for living social goods. I will no longer make purchases to business in an area that I no longer live.

Business

Response:

On March 19, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she has purchased several vouchers for a total of $94 that

have expired that she is requesting LivingSocial credit for because she no

longer lives in the area where the merchants are located.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. A credit on

LivingSocial qualifies as a refund the same way a credit card refund does, and

therefore is subject to the same policy. [redacted]’s request is outside of

the refund policy. If a voucher is not used prior to expiration, it can still

be used for its paid value with the merchant. [redacted]’s expired vouchers

have all been expired for many months, meaning she had the opportunity to use either

the promotional value prior to expiration or the paid value after expiration

prior to leaving the area. It is the customer’s responsibility to redeem the

vouchers that are purchased, and [redacted] had ample time to do so. She may

still gift the expired vouchers to someone in the area who can use them. As a

courtesy, 10 Deal Bucks in LivingSocial credit have been added to her account

and will apply toward her next purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased a deal to obtain two colonic services from "[redacted]" on Febraury 15, 2013. It cost $45, which you have already collected. Nothing in the "fine print" says that the service may be refused at the choice of the merchant. I made an appointment and kept that appointment on March 28, 2013. The woman who was to treat me said that she would not perform the service because I had a heart attack several years ago. She told me I had to get "clearance" from a doctor first. I said that was unreasonable, and I would not spend money to go see a doctor just to get a colonic treatment. She said that I should contact you to get a refund. I did, and after waiting and waiting you sent an email saying you would not give me a refund because the merchant was willing to perform the service. That is simply false. They refused to perform the service, and the requirement that I see a doctor first is 1) not medically sound, and more important, 2) is not part of the deal you sold me. Nothing says they can require me spend more money to get an unnecessary clearance before I can use my coupon.

After doing some research on line I have learned that this particular company will do just about anything to get out of honoring these deals you sell. This is just another example. But, you should honor your deals! Obviously, keeping my $45 is worth more than customer service or loyalty.Desired Settlement: Please credit the [redacted] I used to buy this deal for the amount I paid.

Business

Response:

On 5/9/2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on 5/12/2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher for two colon hydrotherapy sessions on 2/15/2013 for $45. When [redacted] visit the merchant for this first appointment, he was advised that due to health conditions they could not perform the service without a note from his doctor.

Review: I purchased a livingsocial voucher for a fishing trip. I called the fishing guide and we talked a while. He said the fishing would be good in Jan or Feb when the black drum would be here. He said he would call me when the black drum were in. I waited and got no call. I finally called him on April 3 (my coupon was to expire on April 19). He was very curt, said he was going to school and running the fishing charter business, [redacted], and he did not have time to call his customers, he said that if I wanted a charter to email him. I emailed him on both April 3 and April 4 with no response. I then contacted Livingsocial and asked for a refund. There responses have been machine like and totally useless. They said that my voucher amount was still good but I would just have to pay the difference. I don't want to go fishing for several hours with someone that will not only lie to me, but will not even answer the email he told me to send.Desired Settlement: A resonable thing would be to give me my money back.

Business

Response:

On May 30, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 31, 2013. **. [redacted] sent a

complaint via the Revdex.com requesting a refund for his [redacted] voucher.

After investigating the issue further, we have refunded the

voucher in full ($262) in the form of LivingSocial Deal Bucks. This credit will

be good for five years and will automatically apply to **. [redacted]’s future

voucher purchases.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help in resolving this matter.

Regards,

Review: I've purchased a voucher for a spring lawn maintenance from [redacted].The company failed to contact me after my numerous attempts to schedule the service. Living Social failed to provide contact with the company,just redirecting me to their website or phone number.After I asked for refund,which I was refused because of 5 days refund policy.

Business

Response:

On May 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 11, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made on April 7, 2013 in the amount of C$39.00 for [redacted].

Review: I bought a voucher online from a company called LIVING SOCIAL that voucher it was a promotion that offered a 30 minutes of head massage and one hour of stone body massage from a business call [redacted] It was the first time that I bought this kind of voucher I was sold by the half and hour head massage they offered for free, before I purchased the voucher I check the website of [redacted] the pictures of the Center was very misleading the website show a beautiful Center, when I arrive there it was another realitySo I decided to buy the voucher that cost 59 plus a facial 125 plus skin photo facial 99 I called [redacted] and reserve an spot (the lady who attend my call was very pushy rushy and hurry mood she was very unprofessional first I made the appointment and she told me that she doesn't have spots available after I tell that I will get the 3 services she told me right away she has an spot available at 11 30am...So I ask her please call me back to confirm the appointment and plus give me a hint to their address she never return my callNext day I was a little uneasy about that So I called again to [redacted] and nobody answer the phone I leave a message and told them that I will cancel the photo facial, nobody return my call...next day I went to the place I arrive 11 45 am my appointment it was a 11 30 am ...It took me a while to find the place it is very hidden...So I arrive and the lady who was working there didn't know that I was having an appointment, she looked exhausted,I was waiting (I didn't care it was my day off) she was having another customer at the moment She was coming and going cleaning rooms I was there sitting waiting ...finally the lady attend me at 12 10 am I got naked she was ready to start and after she leave the room to say good bye to a customer, I was there alone for 5 minutes she came back at 12 15 am She started the head massage that last 20 minutes I said something about that She gave me an aptitude and told me that she will do the 10 minutes after, the head massage from one to 10 It was 4 points not technique at all I told her that she looked very tired and she told me that somebody just walk in and had a massage...( my interpretation it was that this lady it was already overworking she already had many sessions before I come ...or this lady is not a professional massage therapist ...she was just a worker filling somebody, She was the only person in the whole place ...) So she started the massage in my body THE STONE MASSAGE well she just put a warm stone in my column and started to do a massage for 17 minutes without stones ...I started to get frustrated and tell her when are you going to use the stones ? she gave me an aptitude again and tell me that soon, already the oil of my body it was soaked She started to take one stone and she started the WORST MASSAGE IN MY ENTIRE LIFE the stone was warm but dry she didn't put any oil at all in the stones ..or neither put oil again into my body .... I got several of these stone massages and she didn't know what to do, the massage with the stones was like petting your pet it was very bad ( first the body massage WITHOUT STONES was terrible Not technique at all I was still patience and have hope that maybe later it will turn out okay ) but not it just got worse and I told her and SORRY THIS IS NOT WORKING FOR ME THIS IS NOT A PROFESSIONAL MASSAGE so we stop I talk with a manager that was in another place I was talking with her by the phone I was still nice and patience and I was willing to get a different service ....Manager was rude gave me an aptitude didn't want to solve the problem she told me to do another appointment I told her that I would like to get the service today because it was very far away from my house...and today was my day off and I already did appointments for the facial and the stone massage She didn't get it she hung the phone on me her excuse was that I was late jjajaj lol seriously I wasDesired Settlement: DesiredSettlementID: Refund

I want the total refund of my money ...At the moment I was willing to receive services from the company but the manager was rude with me she hanged the phone on me.The employee totally ignore me she just went away with a different customer,ignoring my time because I still booked for 2 and half hours of their time,So still I needed an explanation or an apology but I didn't receive any.It is the first time that I do a complain in my life ...but the service it was ext

Business

Response:

On March 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on

march 5, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a hot stone massage

and head massage from [redacted] on February 26, 2013 for $59. She is

requesting a refund because she was unhappy with the services provided and felt

that the merchant was rude to her.

LivingSocial

apologizes for [redacted]’s experience. Per

LivingSocial’s terms ([redacted]), a refund may only be issued for

an unredeemed voucher within seven days of purchase or if the merchant goes out

of business. [redacted] redeemed the voucher and the services were rendered,

even though she was unhappy with the results. As a courtesy outside of policy

due to her experience, the purchase has been refunded in Deal Bucks as a credit

to her LivingSocial account. She may use this credit toward future purchases.

We hope that this

resolves Ms. Soria's issue.

Best regards,

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Description: Internet Marketing Services, Online Networking, Coupon Services

Address: 1445 New York Ave NW, Ste 200, Washington, District of Columbia, United States, 20005-2134

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