LivingSocial, Inc

Review: The deal was purchased on 9/3/3012, today 9/6/2013 I asked for a refund, but they won't refund the credit card. They say they can only refund it in their deal bucks.

Unacceptable. It has only been 3 days. I changed my mind. I want my money back, not some deal bucks. I do not want to ever have any business with Living Social Inc.Desired Settlement: Full Refund in a form of a check.

Business

Response:

On September 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 8, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was gifted a voucher from [redacted] and has changed her mind about the purchase. [redacted] would like a refund for this purchase back to the credit card of the purchaser.

Review: This is about an issue from 2011 that was never resolved. A lawyer advised me to file a complaint with the Revdex.com before pursuing any other avenues. On or about 8/3/2011, I purchased THREE massage vouchers for $35 each, one for myself and two as gifts. The voucher was for an hour long massage, cucumber eye treatment, and a beverage. I initially chose the option of having the gift vouchers emailed to the two recipients Livingsocial. I gave Livingsocial their email addresses but the recipients never received the vouchers (they checked several times). I eventually asked Livingsocial to email the vouchers to me so I could print and give them to the recipients before the offer expired. When the vouchers weren't sent to me, I requested a refund which Livingsocial refused to do. I could not print the vouchers because LIVINGSOCIAL REFUSED TO SEND THEM TO ME. Consequently, I lost $70.00 which was charged to my card for deals no one could use. The vouchers are #[redacted], #[redacted], #[redacted]. The total amount charged to me was $105.00 but I was able to print one voucher purchased for myself. I never even used my voucher because I was so disgusted with the manner in which this situation was handled. I assume the voucher I was able to print is still good for the $35 I paid although the special deal has expired.

The chosen recipients NEVER received their vouchers and Livingsocial refused to remit them to me. I could not believe any business could consider this as good faith or fair business practice. It was so reprehensible I cannot let it rest.Desired Settlement: I would like refund of $70.00 for the two vouchers NO ONE EVER RECEIVED and which Livingsocial refused to re-issue to me. Therefore, Livingsocial charged me for two vouchers that no one could benefit from--period. I could not even recoup the face value amount of the deals without either the vouchers or the barcodes.

Business

Response:

On August 30, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September

5, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because she has experienced

issues with redemption pertaining to vouchers purchased on November 13, 2011 in

the amount of $78.00 for [redacted].

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of her vouchers for [redacted]. Per

LivingSocial’s refund policy, a refund can be collected within seven days of

purchase or if the merchant has gone out of business (www.livingsocial.com/terms). The

vouchers expired on March 12, 2012, and are now valid for the paid value of

$39.00 per voucher as a credit towards [redacted].

We are showing that one of the vouchers gifted to [redacted]

was successfully viewed and printed on November 14, 2011 which means that he,

as a gift recipient, successfully received the voucher. LivingSocial acted in

good faith to deliver the vouchers to the intended gift recipients and apologize

for any technical difficulties experienced by the gift recipients. An email has

been sent to **. [redacted] with the other voucher that [redacted] was unable to

access for unknown reasons. LivingSocial will not be issuing refunds for these

vouchers as they expired one and half years ago.

We hope that this resolves **. [redacted]’ issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

**. [redacted]: I am attaching a series of emails between myself and Livingsocial from Feb. 10, 2012 through March 7, 2012. The communications will establish that I made numerous attempts to resolve this problem and Livingsocial would not, for whatever reason, forward the gift vouchers to me so I could ensure they reached the recipients before expiration date. The attached emails also establish that Livingsocial at no time alleged that [redacted] had opened and printed his gift voucher. If this is in fact the case, why wasn't it alleged during my earlier numerous emails with Livingsocial? They are either sloppy with their research or being disingenuous. I adamantly and emphatically reject their so-called 'resolution'-- which is nothing more than an arrogant, indifferent non-response. I PREVIOUSLY made numerous requests for them to forward me the vouchers and they repeatedly refused. Now that the vouchers are well past expiration date, they forward ONE OF THEM and call this a solution? It's insulting. From start to finish, livingsocial has refused to resolve this issue in a fair, timely and honest and competent manner. LIVINGSOCIAL RESPONSE REJECTED. Please note that I could not find my original email to Livingsocial on February 10, 2013; however, if necessary, I can forward my receipt for purchase where the gift vouchers were noted as "emailed as a gift." The gifts would have come from Livingsocial since they refused to send them to me to forward to the recipients.

Thank you,[redacted]

Business

Response:

On August 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our September 9, 2013 response on September 20, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she wanted to show the communication between LivingSocial and [redacted] between February and March.

Review: I had bought an racing experience from living social, for my brother's birthday. I had received 3 different emails on it getting postponed. The first time was an accident they had at the race track. The 2nd time was the cars not being able to be imported. Now recently the 3rd time the cars having a technical and mechanical problem. I had to reschedule this event 2 different times. And now I would have to reschedule this again for another day they have to pick from. My brother's experience has a expiration date which is November 17th 2013. I just want a full refund now, I'm tired of getting tossed around and having this issue. It was a gift that was suppose to come true and now its not going to, due to many excuses! I have a feeling this company is a scam. I also get these emails of it being postponed 3 to 4 days before the racing experience is suppose to happen.Desired Settlement: I want a full refund asap!

Business

Response:

On November 5, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received

the complaint on November 8, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she has not been able to

successfully redeem her voucher purchased on February 19, 2013 in the amount of

$129.

LivingSocial is sorry to

hear **. [redacted] has not been able to redeem her voucher successfully and for

any inconvenience she has encountered. We confirm that **. [redacted] reached out

to us directly on March 5, 2013 inquiring about a refund as the gift recipient

was not able to use the voucher due to a medical reason. On October 15, 2013 we

confirmed that we cancelled our deal with this merchant, therefore all vouchers

that were not used could be provided a refund. We have processed a full refund

for **. [redacted]’s voucher back onto her card used to make the purchase.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I ordered a [redacted] on November 6th and it has not arrived (Nov. 26th) I asked Living Social customer service about this and received this reply:

Hi [redacted],

We're sorry to hear that you have not received your Kids' [redacted] at this time.

We’re sorry to redirect you, but in this case, it's best to ask [redacted] at ###-###-#### . Since they'll be taking care of you, they can share all of those details. If you have any problems contacting them, please let us know, and we’ll be happy to help put you in touch.

Thank you for being a loyal LivingSocial customer.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services Representative | LivingSocial | help.livingsocial.com

I feel it is their responsibilty to investigate this...not mine. I think 3 weeks is too long these days to wait for a shipment. I have phoned the [redacted] company (3 times in 4 days)and nobody has returned a call.Desired Settlement: I would like to know where my order is and when it will arrive. I have phoned the company (the [redacted] company) directly and they have not returned my calls.

Business

Response:

On November 27, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November

29, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she hasn’t received her [redacted] kit that she ordered on

November 6, 2013.

LivingSocial apologizes

for any inconvenience [redacted] has experience with this deal. We’ve reviewed **.

[redacted]’s request, and confirmed that her voucher hasn't been redeemed yet. As soon

as [redacted] redeems her voucher, the merchant will process and ship the loom

kit. We’ve sent her an email containing her voucher and instructions for

redemption. [redacted] is more than welcome to call us at ###-###-#### if she

needs any assistance with this process.

We hope that this

resolves [redacted]’s issue.

Best regards,

Review: Ordered 2 remote-controlled floating "[redacted]" helium toys for my boys on dec. 14th and 15th. NEVER received the product and was never given a reason why. I asked Living Social for the company's phone number and was denied the information. A month later, no one ever tried to contact me to tell me why product wasn't mailed after we paid for it. I hold L.S. and company personally responsible for the entire mess. They ruined my kids Christmas and disappointed us on so many levels.Desired Settlement: I would like my money back AND I want what was advertised- the 2 helium toys. Anything less will be unacceptable.

Business

Response:

On January 10, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on January 11, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because he

hasn’t received his two orders through our Shop department that were placed on December 15, 2013.

We’re sorry for any inconvenience that **. [redacted] has

encountered with his two orders that he placed with us. We have confirmed that

**. [redacted] has not received his two orders for [redacted]. We successfully processed a full refund for both of his purchases on

January 10, 2014 when he contacted us directly. This refund was processed back to his

LivingSocial account in the form of Deal Bucks as that was the form in which

the item was purchased.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I would like to know what happened to the product I ordered? Where is the company's response? I was given a refund of "DEAL BUCKS" - not a refund of money to my account. So now I have to use your company again to order something? What a rip-off LivingSocial is!

Regards,

Business

Response:

On January 10, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our January

23, 2014 response on January 23, 2014. **. [redacted] rejected LivingSocial’s response

via the Revdex.com because he wishes to have his purchase refunded

back to his credit card or to receive the items he purchased.

We’re sorry for any

inconvenience that **. [redacted] has encountered. As **. [redacted] requested to

either receive a full refund for his purchase in the amount of $42.80 or to

receive his items that were purchased, we honored his request and processed a

refund in the form in which the order was purchased. As **. [redacted] purchased

the items using Deal Bucks within his account, a refund back in that form is

the only option as nothing was charged to his credit card for this purchase.

The vendor is not able to fulfill **. [redacted]’s order therefore we have honored

his request and processed his refund on January 10, 2014. We also provided **.

[redacted] with an extra 25 Deal Bucks into his LivingSocial account due to the

situation that has occurred with his order. **. [redacted] has a total of 64 Deal

Bucks in his account and they are immediately available to be used towards his

next purchase.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: On 3/10/14 I used Living Social to purchase a phone charger in the amount of $16.00 from their vendor [redacted]. Separate shipping fee of $5.99 was paid as well for a total of $21.99. Their vendor even through the product was paid for in full has refused to actually send me the product. They intentionally shipped it to a null and void address after many attempts on my behalf to change the address. Upon further investigation, this company [redacted] is known for doing this and Living Social had a duty not to have released offers to the public by companies who are known scammers. They intentionally mislead me by offering this deal from a company that has various online complaints about products after they are paid for not being received which is why I am requesting a full refund.Desired Settlement: I have already unsubscribed to emails from Living Social and in addition to a refund I would like for them to actually checks the vendors they work with so other people do not have the same proble** I encountered.

Business

Response:

On April 13, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 15, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on March 10, 2014 in the amount of $16 for [redacted]. **. [redacted] is requesting a refund as she claims the merchant shipped to a null and void address.

Review: Long story, but I'll try and give the [redacted] version. I purchased two coupons from Living Social. (1) house cleaning for $60, (2) clean windows for $60. I received the coupons and called the service and they demanded $40 more on each coupon. I contacted Living Social because this was NOT the product that I paid for. They refused to give me my money back. I notified the Revdex.com of this issue. Someone sent me an application to join a class action suit against Living Social. Unfortunately, by the time I read the small print, I was too late. I kept contacting [redacted] (the company that was suppose to perform the service) and now they are demanding $50/coupon. This is ridiculous! They said it was too far for them to come and wanted more money. I contacted [redacted] (the owner) [redacted] and he wouldn't budge on the money, Twice he gave me two different people to "schedule" a time for the cleaning. Neither time did anyone come out!!! I'm done with this now and want my money back. This is NO fault of my own. I have scads of e-mails from Living Social/myself trying to resolve this and they won't give me my money back! They just took my money and ran! This was Living Social's Help Request #[redacted] (ref: [redacted].Desired Settlement: I want my money back and I'm done with this issue! I hope I don't have to take this to Small Clai** Court, but I will. This has gone on long enough!

Business

Response:

On July 22, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 22, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased two vouchers for [redacted] on July 24, 2012. **. [redacted] purchase one voucher for Three Hours of House Cleaning for $60 and one voucher for Window Cleaning For 12 Windows for $60. The total purchase was for $120. **. [redacted] claims the merchant, [redacted] wanted an extra fee of $40 and this deal was not what was advertised. **. [redacted] is requesting a credit card refund.

Review: On October 27 2014, I purchased a voucher for furnace cleaning from Livingsocial in the [redacted], Ontario, Canada area for $49.00. I contacted the business ([redacted] heating) and scheduled an appointment for Nov. 6 2014 between 11 am and 2 pm.

After waiting for the serviceman, I called the company and I learned that they had rescheduled my service to Nov. 20 2014, on a day that I would not even be in town.

In effect, they are not honoring the voucher nor abiding by the normal code of conduct.

I have tried to contact livingsocial and their offices are closed. Also, I would like my refund in the same manner as I paid, using my credit card, as opposed to their credit for future purchases as the business practice that I have experienced does not give me enough confidence to purchase anything from them in the future. They have very few "deals" available on their website in my area that are of interest to me.

Remedy: That they refund my entire amount on my credit card as I paid.Desired Settlement: Remedy: That they refund my entire anount on my credit card as I paid for voucher number [redacted]

Business

Response:

On November 6, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on November 6, 2014. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because he

purchased a voucher for furnace cleaning from [redacted] Heating and Air Conditioning

on October 27, 2014 and scheduled an appointment with them for November 6, 2014

between the hours of 11 a.m. and 2 p.m. [redacted] claims that [redacted] Heating and

Air Conditioning did not show up for the scheduled appointment and when he

contacted them. He was told that his appointment was rescheduled for November

20, 2014, but he isn't going to be in town that day. [redacted] is requesting a full refund to his credit card for the

amount paid for this voucher due to this missed appointment. LivingSocial sincerely apologizes for the trouble [redacted] has experienced

with his voucher for [redacted] Heating and Air Conditioning, as well as the fact

that our phones are unavailable at the moment. We have confirmed with [redacted]

Heating and Air Conditioning that [redacted] contacted their company last week

to submit a request to reschedule his appointment. It seems as though there was

a miscommunication between [redacted] and [redacted] Heating and Air Conditioning in

regards to the rescheduling of this appointment. [redacted] Heating and Air

Conditioning confirmed that they have resolved this issue and a technician was

sent to [redacted]’s home to complete the services advertised in this offer.

LivingSocial is denying [redacted]’s request

for a refund due to the fact that the merchant has directly resolved this

miscommunication by ensuring a technician is able to make it to [redacted]’s

home to complete the services purchased in this voucher. If [redacted] has any

additional questions or concerns, we ask that he contact us directly. We’re

happy to help. While our phones aren’t available at the moment, our team is

happy to address his concerns through email.

We hope that this resolves [redacted]'s issue.

Best Regards,

Sarah

Review: On October 3rd I purchased a deal for 2 monogram wall hangings from Living Social. The site clearly said to expect 2-3 weeks for delivery, which would have put my order shipping on or around October 17. When I logged into the vendor site to finalize my purchase, their site said 3-4 weeks for shipment, which was still okay, because it would have gotten my order to me on or around October 31. On November 3rd, five weeks after the order (having originally been quoted 2-3 weeks for delivery) I contacted both the vendor and Living Social to see when my purchase would arrive as I had not received any form of contact from either vendor. I feel as though both Living Social and the vendor have taken me around and around and not answered any of my questions directly. Living Social just directed me to the vendor (absolutely no assistance in the matter) and the vendor keeps telling me that my order will be shipping soon, without giving me any sort of expected shipment date even though I have repeatedly asked for it.

To make matters worse, Living Social emailed me on November 9th with the same 'deal' for the monogram wall hanging with a expected delivery of 2-4 weeks. If a vendor can't ship on time the first time, they really shouldn't put that product back up for sale.Desired Settlement: Honestly, with this delivery time, I would like my products to be delivered and some sort of refund or store credit. I don't think it's right that a company can quote 2-3 weeks for delivery and take 7+ weeks.

Business

Response:

On November 17, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on November 17, 2014). [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she

placed two orders with [redacted] Designs for personalized monogram wall art and

has not received her orders yet.

LivingSocial apologizes for any frustration with this

matter. At this time, LivingSocial has processed a full refund of $42.50 back

to [redacted]’s original form of payment. A refund was processed due to the

non-receipt of the product within the listed time frame. The refund should post

to [redacted]’s account within three to five business days. The order placed

with [redacted] Designs will continue to be processed and shipped out. [redacted] will receive an email with tracking information once the order has

shipped.

We hope that this resolves [redacted]'s issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I received an email from [redacted] Designs stating that they were cancelling my order. I never asked for this and that is definitely not what I want. Thank you for refunding my purchase, however could you please help me in speaking with [redacted] as they are adamant in not shipping the product I ordered.

Regards,

Review: My livingsocial account has more than $900 livingsocial store credit inside, which was from refund of previous orders I paid by credit card.

Livingsocial closed my account without any notice or communication or explanation. I can't log in my account and lost my credit.

I call Livingsocial more than 10 times and got the same answer every time "We will forward your request to our accounting department". After 3 months' waiting, not one single response from livingsocial.

My account email is [redacted]Desired Settlement: Livingsocial refund all my store credit.

Business

Response:

On December 5, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on December 8, 2014. [redacted] sent a complaint via the

Revdex.com regarding LivingSocial because her LivingSocial account

was closed, and she lost access to the Deal Bucks that had been on her account.

LivingSocial notified [redacted] in July of 2014 that we

were aware she had created fifty or more accounts using various email addresses

(in the name of [redacted], etc., and

[redacted]) using the same billing address and IP

address to make purchases ("Multiple Accounts"). We also let her know at that time that

LivingSocial was aware that she purchased products through those Multiple

Accounts using a unique referral link generated by an initial purchase which,

when 3 products have been purchased, results in a refund of the initial

purchase in Deal Bucks (a form of LivingSocial credit) in accordance with the

terms of LivingSocial's Me+3 Program ("Me+3 Activity").

We further notified [redacted] in our July 2014 communication

that the Multiple Accounts she created and the Me+3 activity were in violation

of LivingSocial's Terms of Service. We

then merged her accounts into one account under [email protected], and

requested that she cease and desist all further activity in violation of our

terms and conditions or we would debit the fraudulently received Deal Bucks

from her account and terminate her account as well.

After we sent [redacted] notice of the violation of our terms

and conditions, she continued to create more accounts using similar email

handles from the same IP address and with the same billing address. [redacted]

continued to use multiple accounts to game LivingSocial's Me+3 Program fraudulently.

Accordingly, we terminated her account as of September 23, 2014 and debited the

Deal Bucks from her account.

We are not willing at this time to reinstate [redacted]'s

account as she has knowingly and continually acted in violation of LivingSocial's

terms and conditions.

We hope that this resolves [redacted]’s issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased a car service voucher from [redacted] to [redacted] airport for $35 on living social. The fine print did include that the third party car service company could charge additional tax, tip, gratuity. I booked the car service and was charged an additional $42.62 for tax, tip, gratuity by the car service company after the trip. The advertisement indicated that the voucher was worth $70, which is the normal price without a voucher. I complained to a supervisor, [redacted], at living social that they advertised car service for $35 but instead I had to pay a total of $77.62 in order to redeem this service. I explained that I was worse off purchasing this voucher through them as I could have had the same services directly from the car company without the voucher for cheaper ($70). There was no way for me to know how much more I would have to pay for tax, tip, gratuity until I purchased the voucher. I was left with 2 choices: a.) pay the additonal $42.62 for the car service or b.) lose the $35 and not be able to redeem the car service. [redacted] told me that since the disclaimer mentioned that additonal fees may be involved, there is nothing he can do to rectify this situation. I asked for some sort of credit but he refused. I was misled to think I would be saving money for this service, only to find out that it would cost more after I had purchased and tried to redeem the service. Bait: $35 for $70 value car service. Switch: I need to pay an additional $42.62 to redeem it vs just paying $70 directly from the car service companyDesired Settlement: Refund $35 and to take off the advertisement. It is still on their website.

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 20,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for town car service from [redacted]

to [redacted] airport from [redacted] on January 5, 2013 for $35. He is

requesting a refund because he is unhappy with the additional fees that are

being charged.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued for an unredeemed

voucher within seven days of purchase or if the merchant has gone out of

business. [redacted]’s request is outside of the refund policy. The voucher has

been redeemed. The voucher also states that, “Additional fees apply for more

than 3 passengers, more than 3 bags, or weekend bookings. Excludes toll fees,

tax, and gratuity.” LivingSocial provides contact information for the merchant

so that customers can inquire about specifics to the deal, such as the extent

of these listed fees. However, LivingSocial does understand [redacted]’s

frustration. As a courtesy, 20 Deal Bucks have been added to his LivingSocial

account. He may apply this credit toward future purchases.

We hope that this

resolves[redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have purchased multiple of the daily deals from living social. The site says the value you pay does not expire. However, I have vouchers which the business will not honor the orignal value without conditions which were not disclosed prior to my purchase. After speaking with representative [redacted] (ID # [redacted]), I was told of the "new" conditions, that the retailer can do what they want. Obvioulsy, I would not have purchased the voucher if I knew that the terms can change and be made up as they go along. [redacted] declined to provide a refund.

On another voucher that I purchased, the company went out of business before I could use the voucher. Living Social refuses to refund my paid.Desired Settlement: I am only looking for living social to refund my purchase amounts, nothing more.

Business

Response:

On March 27, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on March 28, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because he is requesting a refund for several

vouchers that have expired.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may be provided within seven days of

purchase or if the merchant has gone out of business. If a voucher is not used

prior to expiration, the vouchers are still valid for the paid value toward

services with the merchant. [redacted]s voucher for [redacted] has

been refunded in 30 Deal Bucks as a credit to his LivingSocial account since

the merchant closed after expiration. [redacted]’s three unredeemed vouchers

for [redacted] have also been refunded in 60 Deal Bucks since the merchant is not

honoring the paid value of the vouchers. He may use the credit towards future

purchases on LivingSocial.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a livingsocial voucher for a fishing trip. I called the fishing guide and we talked a while. He said the fishing would be good in Jan or Feb when the black drum would be here. He said he would call me when the black drum were in. I waited and got no call. I finally called him on April 3 (my coupon was to expire on April 19). He was very curt, said he was going to school and running the fishing charter business, [redacted], and he did not have time to call his customers, he said that if I wanted a charter to email him. I emailed him on both April 3 and April 4 with no response. I then contacted Livingsocial and asked for a refund. There responses have been machine like and totally useless. They said that my voucher amount was still good but I would just have to pay the difference. I don't want to go fishing for several hours with someone that will not only lie to me, but will not even answer the email he told me to send.Desired Settlement: A resonable thing would be to give me my money back.

Business

Response:

On May 30, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 31, 2013. **. [redacted] sent a

complaint via the Revdex.com requesting a refund for his [redacted] voucher.

After investigating the issue further, we have refunded the

voucher in full ($262) in the form of LivingSocial Deal Bucks. This credit will

be good for five years and will automatically apply to **. [redacted]’s future

voucher purchases.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help in resolving this matter.

Regards,

Review: I purchased a voucher for five house cleaning sessions in March with [redacted], but they have not provided the cleaning services to date.

On March 17, 2013 I bought a coupon with [redacted] for 5 two hour cleaning sessions for $169 through Living Social.com. Since March 17th, I have tried on a number of occasions to book the cleanings sessions.

I emailed [redacted] in March and booked an appointment for Monday April 29th from 1-3p.m. No one showed up. When I called the next day to find out what happened the company said they'd had a last minute issue with one of their cleaning staff and needed to rebook. They said they would email me dates they were available. I never received an email from them. Since May, both my husband and I have sent [redacted] numerous emails and left numerous telephone messages asking to rebook with no response from [redacted] has not returned our emails or phone calls for the past four months and has not provided us with any cleaning services.

At this point I would like a refund as I have paid for 5 cleaning sessions and received no cleaning services from [redacted].Desired Settlement: I would like [redacted] to refund me the $169 I paid for 5 two-hour cleaning sessions that have not been provided.

Business

Response:

On August 4th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 10th. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

had issues attempting to redeem her [redacted] voucher.

At this time, **. [redacted] has been issued a full LivingSocial

credit refund of $169. This credit is good for five years and will be

automatically applied to her future voucher purchases.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I've been trying to terminate my account for a month. I keep getting emails from [redacted] in customer service saying that I will get a follow-up email with an account deletion confirmation, but I have yet to receive the email and my account is still active. I just want my account to be deleted.Desired Settlement: I just want them to cancel my account, apologize for ignoring my request and make a promise to stop ignoring customers who have used their service, but no longer have a use for it.

Business

Response:

On October 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 25, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he hasn't had success terminating his account.

Review: I purchased the following item through Living social website:

[redacted] At Home Deal

Keep Your Car Clean with a Pet Seat Cover

About This Purchase

Quantity Purchased 1

Payment Information Paid with card ending in [redacted] | view receipt Expiration Date 5 Feb 2014

Vouchers for this Purchase (1)

Pet Car Seat Cover

Enjoy: 22 Oct 2013 to 5 Feb 2014

Voucher #[redacted]

redemption instructions printed 21 Oct 2013

I have attempted to work through Living Social to either expediate my shipment or cancel for refunds. Here is the canned email response I keep getting:

Your LivingSocial Help Request #[redacted]?

Thanks for contacting us.

Hi [redacted],

We're sorry to hear you haven't received your Pet Car Seat Cover. Our Merchant Services team has looked into this matter and confirmed your order will be shipped by November 20, 2013.

We hope this information helps. Thanks for being a valued LivingSocial consumer, we appreciate your business.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services Representative | LivingSocial | help.livingsocial.comDesired Settlement: Of my shipping charges through the acual web site selling the product and $14 from the Living Socials selling the product on there websire.

Business

Response:

On December 25, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on December

26, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he hasn’t received his Pet Seat Cover from Life’s

Innovations, and would like to be refunded.

LivingSocial apologizes

for the inconvenience **. [redacted] experienced with this deal. A refund for $14

has been issued back to the card originally used for payment. As a courtesy, 6

Deal Bucks have also been credited to **. [redacted]’s account to make up for the

shipping paid directly to the merchant.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought a voucher online from a company called LIVING SOCIAL that voucher it was a promotion that offered a 30 minutes of head massage and one hour of stone body massage from a business call [redacted] It was the first time that I bought this kind of voucher I was sold by the half and hour head massage they offered for free, before I purchased the voucher I check the website of [redacted] the pictures of the Center was very misleading the website show a beautiful Center, when I arrive there it was another realitySo I decided to buy the voucher that cost 59 plus a facial 125 plus skin photo facial 99 I called [redacted] and reserve an spot (the lady who attend my call was very pushy rushy and hurry mood she was very unprofessional first I made the appointment and she told me that she doesn't have spots available after I tell that I will get the 3 services she told me right away she has an spot available at 11 30am...So I ask her please call me back to confirm the appointment and plus give me a hint to their address she never return my callNext day I was a little uneasy about that So I called again to [redacted] and nobody answer the phone I leave a message and told them that I will cancel the photo facial, nobody return my call...next day I went to the place I arrive 11 45 am my appointment it was a 11 30 am ...It took me a while to find the place it is very hidden...So I arrive and the lady who was working there didn't know that I was having an appointment, she looked exhausted,I was waiting (I didn't care it was my day off) she was having another customer at the moment She was coming and going cleaning rooms I was there sitting waiting ...finally the lady attend me at 12 10 am I got naked she was ready to start and after she leave the room to say good bye to a customer, I was there alone for 5 minutes she came back at 12 15 am She started the head massage that last 20 minutes I said something about that She gave me an aptitude and told me that she will do the 10 minutes after, the head massage from one to 10 It was 4 points not technique at all I told her that she looked very tired and she told me that somebody just walk in and had a massage...( my interpretation it was that this lady it was already overworking she already had many sessions before I come ...or this lady is not a professional massage therapist ...she was just a worker filling somebody, She was the only person in the whole place ...) So she started the massage in my body THE STONE MASSAGE well she just put a warm stone in my column and started to do a massage for 17 minutes without stones ...I started to get frustrated and tell her when are you going to use the stones ? she gave me an aptitude again and tell me that soon, already the oil of my body it was soaked She started to take one stone and she started the WORST MASSAGE IN MY ENTIRE LIFE the stone was warm but dry she didn't put any oil at all in the stones ..or neither put oil again into my body .... I got several of these stone massages and she didn't know what to do, the massage with the stones was like petting your pet it was very bad ( first the body massage WITHOUT STONES was terrible Not technique at all I was still patience and have hope that maybe later it will turn out okay ) but not it just got worse and I told her and SORRY THIS IS NOT WORKING FOR ME THIS IS NOT A PROFESSIONAL MASSAGE so we stop I talk with a manager that was in another place I was talking with her by the phone I was still nice and patience and I was willing to get a different service ....Manager was rude gave me an aptitude didn't want to solve the problem she told me to do another appointment I told her that I would like to get the service today because it was very far away from my house...and today was my day off and I already did appointments for the facial and the stone massage She didn't get it she hung the phone on me her excuse was that I was late jjajaj lol seriously I wasDesired Settlement: DesiredSettlementID: Refund

I want the total refund of my money ...At the moment I was willing to receive services from the company but the manager was rude with me she hanged the phone on me.The employee totally ignore me she just went away with a different customer,ignoring my time because I still booked for 2 and half hours of their time,So still I needed an explanation or an apology but I didn't receive any.It is the first time that I do a complain in my life ...but the service it was ext

Business

Response:

On March 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on

march 5, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a hot stone massage

and head massage from [redacted] on February 26, 2013 for $59. She is

requesting a refund because she was unhappy with the services provided and felt

that the merchant was rude to her.

LivingSocial

apologizes for [redacted]’s experience. Per

LivingSocial’s terms ([redacted]), a refund may only be issued for

an unredeemed voucher within seven days of purchase or if the merchant goes out

of business. [redacted] redeemed the voucher and the services were rendered,

even though she was unhappy with the results. As a courtesy outside of policy

due to her experience, the purchase has been refunded in Deal Bucks as a credit

to her LivingSocial account. She may use this credit toward future purchases.

We hope that this

resolves Ms. Soria's issue.

Best regards,

Review: Expired vouchers can no longer be redeemed. Customer service was requested to issue a credit & refuses to do so.

I will no longer be using these vouchers & cannot use these vouchers due to not being in the area. Refusal to assist me in any way. I feel that the money is owed to me.Desired Settlement: I simply ask that I receive a credit that can only be used for living social goods. I will no longer make purchases to business in an area that I no longer live.

Business

Response:

On March 19, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she has purchased several vouchers for a total of $94 that

have expired that she is requesting LivingSocial credit for because she no

longer lives in the area where the merchants are located.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. A credit on

LivingSocial qualifies as a refund the same way a credit card refund does, and

therefore is subject to the same policy. [redacted]’s request is outside of

the refund policy. If a voucher is not used prior to expiration, it can still

be used for its paid value with the merchant. [redacted]’s expired vouchers

have all been expired for many months, meaning she had the opportunity to use either

the promotional value prior to expiration or the paid value after expiration

prior to leaving the area. It is the customer’s responsibility to redeem the

vouchers that are purchased, and [redacted] had ample time to do so. She may

still gift the expired vouchers to someone in the area who can use them. As a

courtesy, 10 Deal Bucks in LivingSocial credit have been added to her account

and will apply toward her next purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I bought a voucher from Living Social for a service. I subsequently tried to use that service and was repeatedly turned away--my calls and emails were not returned, I was not given an appointment time there was no way to fulfill the service provided on the voucher. It is fraud to sell something you know can't be used under the guise of it being a reputable product. They refused to give me a refund even after I proved they sold something that can't be used.

Business

Response:

On April 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

26, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for eyelash extensions

from [redacted] on October 20, 2012 for $99. She is requesting a refund because

she gave the voucher as a gift and the gift recipient had difficulty getting in

contact with the merchant.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. The merchant can be contacted at [redacted],

which we have verified is correct, or via email at [redacted]

did not contact LivingSocial until the day of expiration, giving us no time to

attempt to resolve the issue. We have verified the contact information for the

merchant, and they did answer the phone. We encourage [redacted] to use the

voucher for its paid value with the merchant, or gift the voucher to someone

who can use it for its paid value.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I've purchased a voucher for a spring lawn maintenance from [redacted].The company failed to contact me after my numerous attempts to schedule the service. Living Social failed to provide contact with the company,just redirecting me to their website or phone number.After I asked for refund,which I was refused because of 5 days refund policy.

Business

Response:

On May 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 11, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made on April 7, 2013 in the amount of C$39.00 for [redacted].