LivingSocial, Inc

Review: I purchased a deal to obtain two colonic services from "[redacted]" on Febraury 15, 2013. It cost $45, which you have already collected. Nothing in the "fine print" says that the service may be refused at the choice of the merchant. I made an appointment and kept that appointment on March 28, 2013. The woman who was to treat me said that she would not perform the service because I had a heart attack several years ago. She told me I had to get "clearance" from a doctor first. I said that was unreasonable, and I would not spend money to go see a doctor just to get a colonic treatment. She said that I should contact you to get a refund. I did, and after waiting and waiting you sent an email saying you would not give me a refund because the merchant was willing to perform the service. That is simply false. They refused to perform the service, and the requirement that I see a doctor first is 1) not medically sound, and more important, 2) is not part of the deal you sold me. Nothing says they can require me spend more money to get an unnecessary clearance before I can use my coupon.

After doing some research on line I have learned that this particular company will do just about anything to get out of honoring these deals you sell. This is just another example. But, you should honor your deals! Obviously, keeping my $45 is worth more than customer service or loyalty.Desired Settlement: Please credit the [redacted] I used to buy this deal for the amount I paid.

Business

Response:

On 5/9/2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on 5/12/2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher for two colon hydrotherapy sessions on 2/15/2013 for $45. When [redacted] visit the merchant for this first appointment, he was advised that due to health conditions they could not perform the service without a note from his doctor.

Review: living social refused to refund money after making a poorly constructed ad for a third party company that was misleading.Desired Settlement: I would like a full refund including tax (if applicable)

Business

Response:

On May 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for his boat charter voucher was denied.

We're sorry to hear that [redacted] had an unfavorable experience with his voucher. We processed a refund for $90 on May 24, 2013. Depending on his financial institution, it will be posted to his account within three to five business days.

Best regards,

Review: I bought a cleaning service voucher from Living Social voucher in Feb, 2013. The merchant did not honor the voucher. I've been trying to get a refund from Living Social for a few months. They said that they will work with the merchant to resolve this issue but they did not. I would like to get a refund of what I paid for the voucher. It's a lot of stress and mental agony going through this.Desired Settlement: Refund

Business

Response:

On September 5, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has experienced issues with redemption pertaining to vouchers purchased on February 21, 2013 in the amount of $98.00 for [redacted].

LivingSocial apologizes for the negative experience that **. [redacted] encountered with the redemption of the vouchers for [redacted]. Per LivingSocial’s refund policy, a refund can be collected within seven days of purchase or if the merchant goes out of business (www.livingsocial.com/terms). **. [redacted] reached out to LivingSocial requesting a refund for the voucher because she was experiencing difficulty reaching the merchant prior to the stated expiration date. We have confirmed that the merchant is open and honoring the vouchers. Based on the negative experience that **. [redacted] encountered, LivingSocial is willing to process a courtesy, out-of-policy Deal Bucks credit in the amount of $98.00 for the vouchers. If **. [redacted] accepts this credit we encourage her to respond directly to this complaint.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Hello, My complaint number is [redacted]. Living social did offer me a deal bucks credit, yet I've tried to reach out to them several times but there is no reply. Since my complaint had been closed in the Revdex.com site, I'm not sure how to proceed further. Please advice. Thanks for your help.

Thanks,[redacted]

Business

Response:

On September 5, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our September 10, 2013 response on September 24, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she had not yet seen the credit offered from the previous Revdex.com case. **. [redacted] would like to proceed with the LivingSocial credit offered.

Review: Living social has a policy offers a refund of your purchase if you request a refund before 7 days have elapsed after the purchase. I requested a refund of a purchase before the 7 day expiration date and I was denied the refund.Desired Settlement: I have not used the voucher and would like a refund.

Business

Response:

On September 20, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund within seven days, but her refund was denied. **. [redacted] would like a refund for the voucher purchased.

Review: The value of [redacted] bamboo dining boards supposedly valued at $119 was discounted to $29 on an offer from Living Social. This product may be worth $9

I tried reaching [redacted] via its telephone listing 3 times. A recording from Magic Jack indicated no one available. An offered placed with Living Social for a [redacted] set of 3 dining boards which was originally listed at $119, was being offered at the special price of $29. Upon recipt of the items via USPS,we were disappointed with the quality of the items. Based on what we had seen at retail stores,I would guess these items might be worth $9, if that. We were disappointed with both the size and quality of the product.Desired Settlement: We request we be reimbursed the $29 spent of the boards.

Business

Response:

On December 2, 2013,

the Revdex.com received a complaint about LivingSocial from

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on December 7, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because he is dissatisfied with the quality of

the product received from [redacted].

LivingSocial

apologizes for the experience that **. [redacted] had with this deal. Our team

informed **. [redacted] that he needs to return the product to [redacted] in

order to receive a refund. However, we have credited his account with 25 Del

Bucks for the inconvenience caused.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Review: An order was placed with Livingsocial.com for 2 pairs of [redacted] headphones. A voucher was issued to be used on companies website, [redacted]. The order was placed on 3/1/14 and as of 4/8/14 I have communicated with the companies online customer service times. Each time I have been told it will take another week to process the order. I've contacted [redacted] and Livingsocial via online chat and email. The customer service agents at both companies apparently have the same name and respond to inquiries in the exact same sequence using the exact same generic response and immediately disconnect the conversation. My credit card was billed immediately for services that have yet to be completed. Based on the level of service and responses I've received and the more I learn from other consumers, it's my opinion that these companies are connected and are running a credit card scam.Desired Settlement: I've requested a credit however I get the same generic response as I did when I asked for tracking information on the order. I would like a full credit from both Livingsocial and [redacted], LLC and hopefully some action to help protect the general public from the individuals running these organizations.

Business

Response:

On April 8,

2014, the Revdex.com received a complaint about LivingSocial from

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

April 15, 2014. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because consumer had not received merchandise for

purchase made on March 1, 2014 in the amount of $34.

LivingSocial

apologizes for the experience that **. [redacted] had with these two vouchers. We

investigated the issue further and found that on April 5, 2014, we requested

order information from **. [redacted] which he declined to provide. We have

determined that, given the time spent with the merchant, **. [redacted] should

receive a refund for this deal. A refund has been processed back to the

original form of payment and **. [redacted] should see those funds within three to

five business days.

We hope that

this resolves **. [redacted]’s issue.

Best

regards,

Used LivingSocial to purchase razor blades. When the product arrived 20 days later, the product was counterfeit, poorly constructed, and complete waste of money. There was a false advertisement for the product on the site.

Review: I purchased a product/service from Living Social on October 17th, 2012 for 3hrs of house cleaning from [redacted] was unable to get to our house to do the cleaning until Friday February 22nd. Upon arrival, I indicated where we would like her to clean, and the first thing she mentions is the fact that many people who purchased this service have been upset due to misunderstanding of the fine print. She informed me that because there were two people in the cleaning crew, it would only be 1 1/2 hours, and typically that meant cleaning the kitchen and two bathrooms. Considering I have had my entire house cleaned for a little less than $100, I expressed my displeasure with the very deceptive and misleading fine print. However, I told her to clean the house anyway as I had already paid for it. The woman from [redacted] then told me that she would not be willing to clean if I was only going to give her a bad review. I told her yes I would give her a bad review because I was not happy with being mislead. Nevertheless, I asked her to clean anyway, but she refused and left telling me she would help me get a refund.

I then went to Living Social to inform that that the company refused to deliver the product/service, but was told by their customer service team that I was not entitled to a refund because "it was outside their refund policy". The product was not delivered in a timely manner not due to our scheduling issue but theirs, and the service was not delivered because of refusal by [redacted], and not by us. How can you buy something that wasn't delivered and then when you ask for a refund, the company tells you that they cannot give me a refund because it is beyond the refund policy? It simply baffles my mind. Its like buying a product then waiting 5 months to receive it only to find out that they company refuses to deliver the product, and oh by the way, you cannot get a refund because the time to request a refund has expired. What a great concept for a company.Desired Settlement: I am so disgusted with their website that I do not want any gift certificates to spend on their site because I will never use them again. I would request to have my money back.

Business

Response:

On February 25, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for three hours of house cleaning

from [redacted] on October 17, 2012 for $65. He is requesting a

refund because he was dissatisfied with the specifications of the deal and the

service received by the merchant.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued for an unredeemed

voucher within seven days of purchase or if the merchant has gone out of

business. [redacted]s request is outside of the refund policy. He was unhappy

that the cleaning would be for 1.5 hours because two people arrived to do the

cleaning. Per the fine print of the deal, “3 hours is calculated based on size

of cleaning team that comes to your home.” [redacted] then became hostile with

the merchant and kicked the merchant out of his house.

LivingSocial

apologizes for the confusion that occurred. However, the specification of how

the three hours of cleaning is calculated was provided in the deal prior to

purchase and on the voucher upon purchase. The merchant arrived to perform the

services. LivingSocial is not able to refund [redacted]’s purchase, and we advise

him to contact the merchant to see if any resolution can be reached between the

two of them. We have issued 10 Deal Bucks to his LivingSocial account as a

credit toward a future purchase as an apology for the difficulty.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I find their response to be fraudulent and completely laughable. Since when does expressing your discontent about a misleading advertisement constitute being hostile considering after I expressed my disappointment I went immediately into my office to work. In disputing this claim, LivingSocial actually many times in order to get out of refunding my money. First they claimed that the voucher had been redeemed, when clearly it was not, and then they tried to say that I threw the merchant out of the house, when in fact the merchant left on her own accord simply because I told her I would be giving her a bad review. Lastly, they then tried to portray me as violent toward the merchant and the merchant left due to safety concerns. So, my question to LivingSocial is, if I had redeemed the voucher as they said many times, how could I have kicked them out before performing the service. Also, if you now are telling the truth about the fact that the merchant left on her own accord, then why did you originally lie and say I threw them out.

Review: I purchased a voucher for a [redacted] membership. The voucher advertised that the membership would be eligible for activation on Thursday, March 7th. I have been informed by LivingSocial that due to the popularity of the deal, the voucher sale is extended and I am unable to activate my membership until Friday, March 8th. These were not the terms originally agreed upon.Desired Settlement: I request that LivingSocial either:

1) Honor their originally advertised terms

OR

2) Issue a full refund AND provide a complimentary voucher for the same deal under the newly advertised terms

Business

Response:

On March 6, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on March 9, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because on

March 5, 2013 [redacted] purchased a voucher for [redacted] for $45 that purchasers

were originally able to redeem on March 7, 2013. In order to accommodate all of the purchasers of

this deal, [redacted] pushed redemption back one day to March 8, 2013. [redacted] is requesting either [redacted]

to honor the originally advertised terms or a full refund for the voucher and to

be issued another voucher free of charge.

LivingSocial has responded to his inquiry regarding the date

change through email explaining the situation. This is [redacted]s first request for a

refund and LivingSocial will be glad to offer him a refund since his request

was made within our normal refund policy, granted the voucher has not been

redeemed. LivingSocial cannot force [redacted] to honor the voucher at an earlier date or add another voucher at this

time since the deal is closed.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have redeemed the voucher (later than promised) so I am unable to return it for a refund. I'm asking for a complimentary service as the terms were not honored as originally stated. I request that LivingSocial return all, or a portion, of the $45 that I paid for the voucher as the original terms of the purchase were not honored.

Regards,

Review: I purchased 2 Living Social "DEALS" in Aug 2012 for [redacted]. The "DEALS" included use of the range, weapon and ammo. Each "DEAL" cost $25. I attempted to use these prior to their expiration and was told that they were not able to get more ammo. I asked if I could bring my own to use in lieu of theirs and they refused to allow me. I was told that they would honor these certificates when they get more ammo in. For the past two months they have had this on their website:

[redacted] & Living Social Purchasers

Starting January 23rd 2013

Attention [redacted] and Living Social customers that have purchased shooting range packages (this does not include Concealed Classes or Tea and Targets) Due to the extreme ammunition shortage stemming from recent events and huge demand, we will not be able to offer these packages at this time. Do not fret, hold on to those vouchers, we will be honoring them when we can get our hands on ammunition and fulfill that for you. If your voucher expires in the time we are down, we will extend the expiration date for you. Thank you so much in advance for your understanding of this situation that we have no control over.

Sincerely,

As ammo cannot be found these days in any retail stores, who knows when or if they will ever get ammo for this. I was also told that I could use this within a specific period of time and they could not provide the service in that timeframe.

Living Social refuses to provide me with a refund even though they cannot guarantee that this will ever be provided.Desired Settlement: I just want my money back though I would be OK if I could use my certificates SOON (within the next 30 days).

Business

Response:

On March 19, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased two vouchers for sessions at [redacted] on August 6, 2012 for $50. She is requesting a refund because she

merchant is not able to honor vouchers at the moment due to a shortage of

ammunition.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be provided within seven days

of purchase or if the merchant has gone out of business. The situation

regarding the ammunition shortage is out of the merchant’s control, but they

have gone out of their way to try to accommodate customers by extending the

expiration date. However, due to the situation, the purchase has been refunded

as a courtesy outside of policy. It may take 3-5 business days to appear in her

bank account, depending on her banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Living Social deal for [redacted] on January 30, 2013. On March 25, 2013, I began the process of scheduling an appointment for a three hour cleaning. They will now schedule via telephone, only by email. After nine attempts at scheduling the appt, they finally called me around April 23 and scheduled a May 17 appt. On May 16, they emailed me and asked to re-schedule on Wednesday, May 24 - which was actually May 22. I wrote back confused about the date being Wednesday or Friday and no response. I finally heard from them on May 20, saying they could not re-schedule until June 14 - today. Fast forward until today - June 14 - noon appt and they are a no-show. I have written three-four times today and they are not responding. This is very unprofessional and inexcusable. I would like a refund from Living Social, but they said they cannot do so. If not them, then [redacted] owes me a refund. P.S. They also said on the May 16 email the following: "We know that this has been truly inconvenient for you so we would like to provide you with an $50 gift certificate towards your next full service appointment with us."There is absolutely no way I would do business with this company again.Desired Settlement: Refund $59

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on January 30, 2013 in the amount of $59 for [redacted].

Review: I ordered a maxi sundress from [redacted] thru Living Social. [redacted] has not responded to my emails asking where the dress is and I have not received it. I would like a refund from Living Social if [redacted] cannot provide the dress.Desired Settlement: I would like a refund of $35.00 as that is what I paid.

Business

Response:

Review: I placed an order (#[redacted]) for an offer through [redacted] on 03/19/2014 07:37:39 never received the item ordered from [redacted] or the vendor [redacted]. I sent an email to [redacted] (which I got off the website) to indicate my color preference and received a reply from [redacted] that "we will process and send it out." I suspect fraud as the website listed on [redacted] for the vendor ([redacted]) is not operable and I have also made several phone call attempts to including leaving voice messages at the phone number listed in the offer from with no response.

On June 24, 2014, I sent an email to [redacted] requesting a refund of $66.95 and received a reply requesting my address then a response that read "We have sent your request along to the appropriate department and will let you know as soon as we have further information." I called today to follow up and per [redacted] there was no update and he would submit another request to the appropriate department and I could call back to follow up. I requested the company address and [redacted] stated that there was no such address and he could not give me his personal address.

[redacted] Customer Support: ###-###-####

Website: [redacted]Desired Settlement: I would like my money back.

Business

Response:

On July 3, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on July 7, 2014. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because [redacted] claims she had not received her

product from [redacted].

We have reviewed [redacted]’s request and find that this

purchase was not made through LivingSocial, but through [redacted].

LivingSocial is not affiliated to [redacted] or [redacted]. We hope that

[redacted] is able to have her issue resolved by contacting the mentioned

merchants.

Best Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as the entities are not affiliated and I will file another complaint against the appropriate entity. My sincerest apologies and I appreciate your assistance in this matter.

Regards,

Review: The business (Living Social) has engaged in deceptive advertising practices and refused, upon my contacting the business, to honor their promises. Business advertised a $24 voucher that could be redeemed for brunch for 2 at a local restaurant. Upon contacting the restaurant 2 months before expiration of the voucher, was informed that the restaurant could not honor the certificate. Contacted the business to ask for a refund. Business responded that they would not provide a refund because the voucher could be redeemed for $24 towards a brunch. This is not satisfactory, because that is not what the business advertised. They advertised that a brunch for 2 would cost $24, not that a certificate worth $24 towards brunch would cost $24. No reasonable consumer would ever pay $24 for a certificate worth $24 towards brunch. Since the business refused to honor what they advertised, I'm seeking help through the Revdex.com.Desired Settlement: A refund of $24 would be satisfactory. As an alternative, a coupon/voucher for the full price of the brunch for 2 would also be satisfactory.

Business

Response:

On March 16, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a champagne brunch buffet for

two from [redacted] on October 25, 2012 for $24. He is

requesting a refund because he was not able to get a reservation prior to the

expiration of the voucher.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. Reservations are subject to the merchant’s

availability and [redacted] waited until the last few weeks of the promotional

period to attempt to schedule. The merchant did not have availability, as is

not uncommon when many customers wait until the end of the promotional period

to try to redeem.

If a voucher is not

used prior to expiration, it can still be used for its paid value with the merchant.

However, as a courtesy outside of policy, the purchase has been refunded in

Deal Bucks as a credit to [redacted] LivingSocial account. He may apply this

credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: All the unused coupons per their policy keep their face value after expiration if not used (they just lose their promotion value).

In this case there is no way for me to redeem the face value but the company is refusing to address the problem or provide a refund.Desired Settlement: At least a partial refund, either on my credit card or account credit to use in future purchases

Business

Response:

On March 22, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

24, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for an Easter Fun Package from

[redacted] on February 15, 2013 for $20. He is requesting a

refund because he was unable to use the voucher prior to expiration and states

he should be entitled to the paid value, but that there is no way to redeem the

paid value.

Per [redacted]’s

voucher, a refund for this purchase may only be processed within 24 hours of

purchase. Also, the voucher specifies that the voucher is only valid on the

event date, which is March 2-3, 9-10, 16-17. Per LivingSocial’s terms

(livingsocial.com/terms), “Both the Paid Portion and the Promotional Portion

expire on the date specified on the Voucher. You may not reschedule a

Date-Specific Deal for another date or time for any reason. No full or partial

refunds are given to customers who fail to redeem a Date-Specific Deal on the

date specified on the Voucher.” Therefore, we are not able to offer any form of

refund for this purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Their policy is unacceptable. Every product or service must have some kind of refund policy (even partial). It was not clear enough for me that there was no way to redeem the paid value after the specified dates.

They lost a customer over $20.

Regards,

Review: I bought a livingsocial deal for [redacted] for my daughter. During the purchase it was made clear that I could gift this purchase.

Upon trying to gift the purchase to my daughter, the livingsocial website would not allow me to do so. I tried to print the gift, as well as e-mail

the gift voucher to no avail. I used all platforms such as [redacted]. I email living social countless times, and was given

a generic cut and paste response as to how to give a gift voucher. I called livingsocial and asked if they could change the name on the voucher to

the name of the recipient, and was denied.

As a response to one of my many e-mails sent, I received the following response:

We are sorry you are having trouble redeeming your voucher. The reason we are unable to change the name on the voucher is because that name will always reflect the name of the purchaser, i.e. the name on the card. This should not reflect who is able to use the voucher

This is a fallacy. Livingsocial makes it clear that vouchers are able to be gifted, yet for some unclear reason the voucher cannot be gifted because the name on the voucher will reflect the name of the purchaser. The fineprint on the deal stated the name of the person on the voucher must match the name of the person redeeming the voucher. Therefore the gift recipent was unable to use the voucher because livingsocial states that the name on the voucher cannot be changed.

This is very disappointing.Desired Settlement: I want a refund to my credit card, not deal bucks as I will not be using this website anymore. Take a note from [redacted].

Business

Response:

On April 3, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

April 5, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a 30-day membership

from [redacted] on February 6, 2013. She is requesting a refund

because she was not able to successfully gift the voucher to her daughter, and

the voucher is now expired.

LivingSocial

apologizes for [redacted]’s difficulty. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. It appears the reason she was not successfully

able to gift the voucher (meaning to put the voucher in her daughter’s name)

was because she had already viewed/printed the voucher. Once the voucher is

opened and viewed, it is considered printed and cannot be changed to prevent

fraud. Unfortunately, per the fine print, the merchant requires that the name

on the voucher match the customer’s ID, so once [redacted] opened the

voucher, she was the only one who could redeem with the merchant. Still, even

though the voucher was not gifted, it could still have been used and so a

refund request was still outside of policy. As a courtesy outside of policy,

the purchase has been refunded in Deal Bucks as a credit to [redacted]’s

LivingSocial account. She may use the credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased a offer on living social on 10Mar, [redacted]. Called on 11Mar to make appt, left message cal back on the 13mar left message call on 15mar left message. Call living social on approxiately 18mar to report I could not make contact with the business. they told me to keep trying they were just busy. so on 21mar I called living social to get the address, went to the building on the bottom floor the marquee had the business listed for suite [redacted]. went up to [redacted] floor. The suite was not labeled like all the others with the business name and the door was lock at 230pm. Called livingsocial immediately, they said they would investigate and get back. So I continue to call the business, [redacted], then told me mail box full. living social assured me that they are in business and to keep calling. I called today 2Apr, now I get recording the number is no longer in service. I called Livingsocial right away. The agent, [redacted] , said she called and got no answer. But I called again , and got the phone is out of service. I am asking for my money back after over 3weeks of no contact.Desired Settlement: money back asap

Business

Response:

On April 3, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint

on April 5, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased two vouchers for hypnotherapy from

[redacted] on March 10, 2013 for $178. She is requesting a refund

because she has not been able to contact the merchant to schedule.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms (livingsocial.com/terms),

a refund may only be issued within seven days of purchase or if the merchant

has gone out of business, neither of which is the case. It is not uncommon for

the merchant to be busier than usual within the first month of the promotional

period when many customers try to schedule right away. One of our

representatives reached out to the merchant via email on April 4, 2013 and

requested that they get in contact with [redacted]. We ask that [redacted] wait a little longer to see if the merchant gets back to her, since

the voucher does not expire until September. If she continues to have

difficulty, we ask that she submit a case via our helpsite at

help.livingsocial.com. We have noted her LivingSocial account with the details

of the situation.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: Purchased Voucher for 20-Minute ($79) Paragliding Discovery Flight with Calendar and T-Shirt from Living Social for a company called [redacted] on June 30th, 2012. Attempted to contact vendor to schedule session well before the voucher expired on November 6th, 2012. Tried calling, e-mailing, voice mails but never have able to get in contact with [redacted]. It almost seems like a ghost company. Living Social refused to refund even when explained that no services were rendered and vendor did not return my calls or e-mails at any point to schedule the flight.Desired Settlement: I understand that there are circumstances that Living Social can't control but when a customer is not able to use the voucher in any way I believe that the fair thing to do is to give store credit at the minimum. This is all that I am asking for, Living Social credit for the $79 that was paid for this nonredeemable voucher.

Business

Response:

On April 22, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 22, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

felt as though she should be given a refund for her [redacted] voucher.

We have taken a further look into [redacted]’s issue. As was

previously explained, a refund is only granted if a business closes down. We

have investigated the merchant and confirmed that they were successfully

redeeming vouchers for the duration of the promotional period. We apologize

that [redacted] was unable to schedule her appointment, but again stress that the

paid value of her voucher ($79) can still be used towards a future service with

the merchant. This value is good for five years from the time of voucher

purchase.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I purchased the voucher because it was an affordable option and I intended to use it before the expiration date. I did my part and called the vendor multiple times to schedule and they never returned my calls or e-mails, and to this day I am still unable to get a hold of someone from that company. As a Living Social customer, I expect that the company that Living Social decides to be affiliated with,will uphold their responsibility in regards to the voucher and make themselves available to ALL Living Social customers so that they can redeem the voucher. Not just the few they are able to fit into their schedule. It is very irresponsible to issue more vouchers than what can actually be scheduled and redeemed before the expiration date. I do not want to have any business with [redacted] as they have shown to be very unreliable, and as their website advertises, very expensive and I do not wish to spend any additional money to use my voucher. Not to mention I can't even get a hold of anyone to set anything up. My request for a Living Social store credit still stands.

Regards,

Business

Response:

On April 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 22, 2013 response on April 24, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she would like to receive a refund or credit in the amount of $79 for a purchase made for [redacted] on June 30, 2012.

Review: I ordered a voucher from LivingSocial for a horse riding lesson for my daughter. I called the company 3 times and left messages about setting up this lesson with my daughter and they never returned my phone call. I also attempted to email them with no response. I asked for my money back and Living Social denied me that because they said the refund duration had expired. I feel I bought a product that was never going to be fulfilled. Living Social should return my money since the voucher is unusable. I basically paid $25 for nothing except for grief from their lack of customer service.Desired Settlement: I believe they should refund me since the voucher isnt any good. The company that is suppose to honor the voucher is not doing so.

Business

Response:

Review: I purchased two vouchers from LivingSocial for six laser hair removal treatments each, one for my husband and one for myself ($and $respectively)My credit card statement shows that LivingSocial was paid for the two vouchers, $total
Each LivingSocial voucher stated that it could be used " to get rid of unwanted hair from chins, upper lips, sideburns and beard line, front or back of neck, underarms, naval lines, basic bikini lines, hands and fingers, feet and toes, forearms, upper arms, or lower back." The company providing treatments, [redacted], states on their website: "There are many clinics and practices out there that will make claims about their treatment results, but there is only one company that can get you the results you desireWe guarantee that we will get you the hair free results you are looking forOur customers are our number one priority; we aren’t satisfied until you areThe time to be hair free is now!"
The treatments were to be spread out over one yearAfter one year of treatments, neither my husband nor I saw any resultsWhen I contacted LivingSocial I was told that since it was past the day refund period, they would not refund the purchase (never mind that the purchase required one year of treatments before it could be deemed ineffective)
Because the advertisement that LivingSocial placed stated that one would be able "to get rid of unwanted hair" and neither my husband nor I saw any results, I believe that LivingSocial's advertisement misrepresented the service to be providedI would like a refund in the form of a credit card credit for the amount paid -- $398.Desired Settlement: I would like a refund in the form of a credit card credit for the amount paid -- $
Business
Response:
On May 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]LivingSocial received the complaint on May 12, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made on October 10, in the amount of $for [redacted][redacted] is unsatisfied with the results of her Laser Hair Removal