LivingSocial, Inc

Review: Living social has a policy offers a refund of your purchase if you request a refund before 7 days have elapsed after the purchase. I requested a refund of a purchase before the 7 day expiration date and I was denied the refund.Desired Settlement: I have not used the voucher and would like a refund.

Business

Response:

On September 20, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund within seven days, but her refund was denied. **. [redacted] would like a refund for the voucher purchased.

Review: I bought a cleaning service voucher from Living Social voucher in Feb, 2013. The merchant did not honor the voucher. I've been trying to get a refund from Living Social for a few months. They said that they will work with the merchant to resolve this issue but they did not. I would like to get a refund of what I paid for the voucher. It's a lot of stress and mental agony going through this.Desired Settlement: Refund

Business

Response:

On September 5, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has experienced issues with redemption pertaining to vouchers purchased on February 21, 2013 in the amount of $98.00 for [redacted].

LivingSocial apologizes for the negative experience that **. [redacted] encountered with the redemption of the vouchers for [redacted]. Per LivingSocial’s refund policy, a refund can be collected within seven days of purchase or if the merchant goes out of business (www.livingsocial.com/terms). **. [redacted] reached out to LivingSocial requesting a refund for the voucher because she was experiencing difficulty reaching the merchant prior to the stated expiration date. We have confirmed that the merchant is open and honoring the vouchers. Based on the negative experience that **. [redacted] encountered, LivingSocial is willing to process a courtesy, out-of-policy Deal Bucks credit in the amount of $98.00 for the vouchers. If **. [redacted] accepts this credit we encourage her to respond directly to this complaint.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Hello, My complaint number is [redacted]. Living social did offer me a deal bucks credit, yet I've tried to reach out to them several times but there is no reply. Since my complaint had been closed in the Revdex.com site, I'm not sure how to proceed further. Please advice. Thanks for your help.

Thanks,[redacted]

Business

Response:

On September 5, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our September 10, 2013 response on September 24, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she had not yet seen the credit offered from the previous Revdex.com case. **. [redacted] would like to proceed with the LivingSocial credit offered.

Review: An order was placed with Livingsocial.com for 2 pairs of [redacted] headphones. A voucher was issued to be used on companies website, [redacted]. The order was placed on 3/1/14 and as of 4/8/14 I have communicated with the companies online customer service times. Each time I have been told it will take another week to process the order. I've contacted [redacted] and Livingsocial via online chat and email. The customer service agents at both companies apparently have the same name and respond to inquiries in the exact same sequence using the exact same generic response and immediately disconnect the conversation. My credit card was billed immediately for services that have yet to be completed. Based on the level of service and responses I've received and the more I learn from other consumers, it's my opinion that these companies are connected and are running a credit card scam.Desired Settlement: I've requested a credit however I get the same generic response as I did when I asked for tracking information on the order. I would like a full credit from both Livingsocial and [redacted], LLC and hopefully some action to help protect the general public from the individuals running these organizations.

Business

Response:

On April 8,

2014, the Revdex.com received a complaint about LivingSocial from

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

April 15, 2014. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because consumer had not received merchandise for

purchase made on March 1, 2014 in the amount of $34.

LivingSocial

apologizes for the experience that **. [redacted] had with these two vouchers. We

investigated the issue further and found that on April 5, 2014, we requested

order information from **. [redacted] which he declined to provide. We have

determined that, given the time spent with the merchant, **. [redacted] should

receive a refund for this deal. A refund has been processed back to the

original form of payment and **. [redacted] should see those funds within three to

five business days.

We hope that

this resolves **. [redacted]’s issue.

Best

regards,

Review: I bought a voucher from Living Social for a service. I subsequently tried to use that service and was repeatedly turned away--my calls and emails were not returned, I was not given an appointment time there was no way to fulfill the service provided on the voucher. It is fraud to sell something you know can't be used under the guise of it being a reputable product. They refused to give me a refund even after I proved they sold something that can't be used.

Business

Response:

On April 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

26, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for eyelash extensions

from [redacted] on October 20, 2012 for $99. She is requesting a refund because

she gave the voucher as a gift and the gift recipient had difficulty getting in

contact with the merchant.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. The merchant can be contacted at [redacted],

which we have verified is correct, or via email at [redacted]

did not contact LivingSocial until the day of expiration, giving us no time to

attempt to resolve the issue. We have verified the contact information for the

merchant, and they did answer the phone. We encourage [redacted] to use the

voucher for its paid value with the merchant, or gift the voucher to someone

who can use it for its paid value.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased the following item through Living social website:

[redacted] At Home Deal

Keep Your Car Clean with a Pet Seat Cover

About This Purchase

Quantity Purchased 1

Payment Information Paid with card ending in [redacted] | view receipt Expiration Date 5 Feb 2014

Vouchers for this Purchase (1)

Pet Car Seat Cover

Enjoy: 22 Oct 2013 to 5 Feb 2014

Voucher #[redacted]

redemption instructions printed 21 Oct 2013

I have attempted to work through Living Social to either expediate my shipment or cancel for refunds. Here is the canned email response I keep getting:

Your LivingSocial Help Request #[redacted]?

Thanks for contacting us.

Hi [redacted],

We're sorry to hear you haven't received your Pet Car Seat Cover. Our Merchant Services team has looked into this matter and confirmed your order will be shipped by November 20, 2013.

We hope this information helps. Thanks for being a valued LivingSocial consumer, we appreciate your business.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services Representative | LivingSocial | help.livingsocial.comDesired Settlement: Of my shipping charges through the acual web site selling the product and $14 from the Living Socials selling the product on there websire.

Business

Response:

On December 25, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on December

26, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he hasn’t received his Pet Seat Cover from Life’s

Innovations, and would like to be refunded.

LivingSocial apologizes

for the inconvenience **. [redacted] experienced with this deal. A refund for $14

has been issued back to the card originally used for payment. As a courtesy, 6

Deal Bucks have also been credited to **. [redacted]’s account to make up for the

shipping paid directly to the merchant.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have purchased multiple of the daily deals from living social. The site says the value you pay does not expire. However, I have vouchers which the business will not honor the orignal value without conditions which were not disclosed prior to my purchase. After speaking with representative [redacted] (ID # [redacted]), I was told of the "new" conditions, that the retailer can do what they want. Obvioulsy, I would not have purchased the voucher if I knew that the terms can change and be made up as they go along. [redacted] declined to provide a refund.

On another voucher that I purchased, the company went out of business before I could use the voucher. Living Social refuses to refund my paid.Desired Settlement: I am only looking for living social to refund my purchase amounts, nothing more.

Business

Response:

On March 27, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on March 28, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because he is requesting a refund for several

vouchers that have expired.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may be provided within seven days of

purchase or if the merchant has gone out of business. If a voucher is not used

prior to expiration, the vouchers are still valid for the paid value toward

services with the merchant. [redacted]s voucher for [redacted] has

been refunded in 30 Deal Bucks as a credit to his LivingSocial account since

the merchant closed after expiration. [redacted]’s three unredeemed vouchers

for [redacted] have also been refunded in 60 Deal Bucks since the merchant is not

honoring the paid value of the vouchers. He may use the credit towards future

purchases on LivingSocial.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a LivingSocial voucher approximately 1 year ago (Aug 2012) which was for landscaping services. The voucher cost $249, valid for $2,000 worth of landscaping services from [redacted] in OK. The voucher was valid for 1 year (until August of this year). I initially made contact with the company in March of this year for the company to come out and give me an estimate of work to be done on my yard. A representative appeared at my house the week of April 15 and spent 15 minutes with me in the yard getting a better idea of what I wanted out of the job and how much I wanted to spend. He told me that he would get back with me within 2 days with an estimate by e-mail. A week went by and I did not hear from anyone at [redacted]. Around the beginning of May, I started calling them every week or so, leaving a message on their machine since no one ever picked up the phone after my initial call in March. I sent messages through their online form. No one ever returned my calls/emails. I finally went through LivingSocial towards the end of June for help contacting [redacted] (the owner) did reach out to me via e-mail a week later on July 8. I answered his e-mail and we had 2 exchanges via e-mail on that day regarding estimates and project ideas. Upon my 3rd reply, I never heard back from him and went back to calling/messaging through the online form every week without any reply since. I have forwarded [redacted] my e-mail three times in the past month without an answer. I finally was fed up and went back to LivingSocial to request that they do something or issue me a refund as I am unable, for 5 months, to reach this company and have them provide services that I paid for. LivingSocial told me they could do no such thing. I urged them to issue me a refund as I was not satisfied with the service and they recommended I gift the voucher or to use the voucher (now expired) for the $249 it is worth. My reply to them was that there is no point in gifting the voucher or using it's value since no one can reach this company.Desired Settlement: This is the 3rd time I have had trouble with LivingSocial/the companies they deal with in the past year and I am fed up of dealing with them. I want my money refunded on my credit card and absolutely refuse their "deal bucks" money because I do not intend on dealing with this company ever again. The other two vouchers I bought were relatively cheap and thus the reason I am not asking for a refund. However, $250 is a substantial amount of money that is now wasted because of poor customer service/merchant selection.

Business

Response:

On August 19th, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 21st. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because he was denied a refund for his [redacted] voucher.

We apologize for the trouble **. [redacted] had attempting to redeem

his voucher. At this time, a full refund of $249 has been issued to **. [redacted]’

[redacted] card ending in [redacted]. This credit will be reflected in his account within

3-5 business days.

We hope that this resolves **. [redacted]’ issue.

Best regards,

Review: I have purchased a livingsocial deal for 3 oil changes plus two tire rotations for total of $30. the item number is [redacted]

.. When I purchased the voucher, I figure 3 oil changes means the mechanics at the place would actually change out the oil and the oil filter as it is the common oil change procedure.

I went to redeem the voucher on 5/20/13 or ( the 17th). after waiting for over two hours and refusing their other products ( they tried to get me to change my air filter and the cabin filter, I said no), I was told by the owner, an older black gentleman, that they were unable to change out my oil filter because they didnt have the right tool to untighten my oil filter. I have a 2013 toyota corolla. My vehicle is probably the most common vehicle found in the world!!!!

They still charged me for the two hours of NOT doing anything. How can they charge me for ONE oil change when they didn't change out the oil filter??

I went to [redacted] the following week to get my oil filter changed out and told the [redacted] mechnics what happened. The mechanics at [redacted] told me maybe because I dind't want to spend extra money to change out the air and cabin filters that's why they didn't want to change out my oil filter because they were not able to make more money off me.

Anyways, three months after the event, I tried to go to the same place to redeem my SECOND oil change per the voucher. Again, they told me they didn't have the right tools for my 2010 toyota corolla. At this time, I know for a fact that they have no intention of honoring the voucher.

My question is, why offer a 3 oil change/two tire rotation service for $30 when you have no intention to actually do even ONE oil change????

I want my money back since I paid for a service that's not willing to honor the contract

also I have contacted livingsocial with the above detail, livingsocial emailed me back saying I need to seek auto specialist???? what for??? my car is fairly new and when after the first time of them refusing to change out my oil filter, I went to get oil changed at [redacted] and everything was fine and no hussle. therefore, it's not an issue of my car, but an issue of the voucher company refusing to redeem the services.Desired Settlement: refund, either give me back my money on my credit card or give me livingsocial credit where I can use the money towards the next actual useful purchase.

Business

Response:

On August 19, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 21, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] went to the Auto Care Special location on two different occasions and the merchant did not have the correct tools to change the oil, and therefore could not honor the voucher. **. [redacted] would like a refund for the amount of the voucher.

Review: I purchased 2 Living Social "DEALS" in Aug 2012 for [redacted]. The "DEALS" included use of the range, weapon and ammo. Each "DEAL" cost $25. I attempted to use these prior to their expiration and was told that they were not able to get more ammo. I asked if I could bring my own to use in lieu of theirs and they refused to allow me. I was told that they would honor these certificates when they get more ammo in. For the past two months they have had this on their website:

[redacted] & Living Social Purchasers

Starting January 23rd 2013

Attention [redacted] and Living Social customers that have purchased shooting range packages (this does not include Concealed Classes or Tea and Targets) Due to the extreme ammunition shortage stemming from recent events and huge demand, we will not be able to offer these packages at this time. Do not fret, hold on to those vouchers, we will be honoring them when we can get our hands on ammunition and fulfill that for you. If your voucher expires in the time we are down, we will extend the expiration date for you. Thank you so much in advance for your understanding of this situation that we have no control over.

Sincerely,

As ammo cannot be found these days in any retail stores, who knows when or if they will ever get ammo for this. I was also told that I could use this within a specific period of time and they could not provide the service in that timeframe.

Living Social refuses to provide me with a refund even though they cannot guarantee that this will ever be provided.Desired Settlement: I just want my money back though I would be OK if I could use my certificates SOON (within the next 30 days).

Business

Response:

On March 19, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased two vouchers for sessions at [redacted] on August 6, 2012 for $50. She is requesting a refund because she

merchant is not able to honor vouchers at the moment due to a shortage of

ammunition.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be provided within seven days

of purchase or if the merchant has gone out of business. The situation

regarding the ammunition shortage is out of the merchant’s control, but they

have gone out of their way to try to accommodate customers by extending the

expiration date. However, due to the situation, the purchase has been refunded

as a courtesy outside of policy. It may take 3-5 business days to appear in her

bank account, depending on her banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a maxi sundress from [redacted] thru Living Social. [redacted] has not responded to my emails asking where the dress is and I have not received it. I would like a refund from Living Social if [redacted] cannot provide the dress.Desired Settlement: I would like a refund of $35.00 as that is what I paid.

Business

Response:

Review: I purchased a voucher for a [redacted] membership. The voucher advertised that the membership would be eligible for activation on Thursday, March 7th. I have been informed by LivingSocial that due to the popularity of the deal, the voucher sale is extended and I am unable to activate my membership until Friday, March 8th. These were not the terms originally agreed upon.Desired Settlement: I request that LivingSocial either:

1) Honor their originally advertised terms

OR

2) Issue a full refund AND provide a complimentary voucher for the same deal under the newly advertised terms

Business

Response:

On March 6, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on March 9, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because on

March 5, 2013 [redacted] purchased a voucher for [redacted] for $45 that purchasers

were originally able to redeem on March 7, 2013. In order to accommodate all of the purchasers of

this deal, [redacted] pushed redemption back one day to March 8, 2013. [redacted] is requesting either [redacted]

to honor the originally advertised terms or a full refund for the voucher and to

be issued another voucher free of charge.

LivingSocial has responded to his inquiry regarding the date

change through email explaining the situation. This is [redacted]s first request for a

refund and LivingSocial will be glad to offer him a refund since his request

was made within our normal refund policy, granted the voucher has not been

redeemed. LivingSocial cannot force [redacted] to honor the voucher at an earlier date or add another voucher at this

time since the deal is closed.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have redeemed the voucher (later than promised) so I am unable to return it for a refund. I'm asking for a complimentary service as the terms were not honored as originally stated. I request that LivingSocial return all, or a portion, of the $45 that I paid for the voucher as the original terms of the purchase were not honored.

Regards,

Review: I purchased a product/service from Living Social on October 17th, 2012 for 3hrs of house cleaning from [redacted] was unable to get to our house to do the cleaning until Friday February 22nd. Upon arrival, I indicated where we would like her to clean, and the first thing she mentions is the fact that many people who purchased this service have been upset due to misunderstanding of the fine print. She informed me that because there were two people in the cleaning crew, it would only be 1 1/2 hours, and typically that meant cleaning the kitchen and two bathrooms. Considering I have had my entire house cleaned for a little less than $100, I expressed my displeasure with the very deceptive and misleading fine print. However, I told her to clean the house anyway as I had already paid for it. The woman from [redacted] then told me that she would not be willing to clean if I was only going to give her a bad review. I told her yes I would give her a bad review because I was not happy with being mislead. Nevertheless, I asked her to clean anyway, but she refused and left telling me she would help me get a refund.

I then went to Living Social to inform that that the company refused to deliver the product/service, but was told by their customer service team that I was not entitled to a refund because "it was outside their refund policy". The product was not delivered in a timely manner not due to our scheduling issue but theirs, and the service was not delivered because of refusal by [redacted], and not by us. How can you buy something that wasn't delivered and then when you ask for a refund, the company tells you that they cannot give me a refund because it is beyond the refund policy? It simply baffles my mind. Its like buying a product then waiting 5 months to receive it only to find out that they company refuses to deliver the product, and oh by the way, you cannot get a refund because the time to request a refund has expired. What a great concept for a company.Desired Settlement: I am so disgusted with their website that I do not want any gift certificates to spend on their site because I will never use them again. I would request to have my money back.

Business

Response:

On February 25, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for three hours of house cleaning

from [redacted] on October 17, 2012 for $65. He is requesting a

refund because he was dissatisfied with the specifications of the deal and the

service received by the merchant.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued for an unredeemed

voucher within seven days of purchase or if the merchant has gone out of

business. [redacted]s request is outside of the refund policy. He was unhappy

that the cleaning would be for 1.5 hours because two people arrived to do the

cleaning. Per the fine print of the deal, “3 hours is calculated based on size

of cleaning team that comes to your home.” [redacted] then became hostile with

the merchant and kicked the merchant out of his house.

LivingSocial

apologizes for the confusion that occurred. However, the specification of how

the three hours of cleaning is calculated was provided in the deal prior to

purchase and on the voucher upon purchase. The merchant arrived to perform the

services. LivingSocial is not able to refund [redacted]’s purchase, and we advise

him to contact the merchant to see if any resolution can be reached between the

two of them. We have issued 10 Deal Bucks to his LivingSocial account as a

credit toward a future purchase as an apology for the difficulty.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I find their response to be fraudulent and completely laughable. Since when does expressing your discontent about a misleading advertisement constitute being hostile considering after I expressed my disappointment I went immediately into my office to work. In disputing this claim, LivingSocial actually many times in order to get out of refunding my money. First they claimed that the voucher had been redeemed, when clearly it was not, and then they tried to say that I threw the merchant out of the house, when in fact the merchant left on her own accord simply because I told her I would be giving her a bad review. Lastly, they then tried to portray me as violent toward the merchant and the merchant left due to safety concerns. So, my question to LivingSocial is, if I had redeemed the voucher as they said many times, how could I have kicked them out before performing the service. Also, if you now are telling the truth about the fact that the merchant left on her own accord, then why did you originally lie and say I threw them out.

Review: I bought a deal back on livingsocial in march for a facial at [redacted]. I made my appointment to redeem my facial for may 18 with [redacted] (the owner) because that was the earliest appointment I could make. I received 2 emails confirming the appointment. The person, [redacted], that was supposed to do my facial never showed up. The reception at the spa where I was scheduled to get my facial called her multiple times with no luck of reaching her. The receptionist also told me that she has done no call no shows multiple times for her appointment that were using living social deals. I waited an hour for [redacted] to show up but she never did. The receptionist told me to not even waste my time rescheduling because [redacted] was unreliable and to call livingsocial to get a refund, thats what the other people did that had made appointments with [redacted] but she never showed up. I called living social and spoke to [redacted] who told me she would have to do an investigations and would get back to me in 3-5 days. I week later without hearing back from [redacted] I emailed her asking about the status of my refund. 10 minutes later she replied that I could have a deal bucks credit to my account. The fact that she didn't get back to me in the time frame she originally told me but replied 10 minutes later to my email made me feel that if I wouldn't have emailed her that she wouldn't have done anything about it. I told her I didn't want the deal bucks, I didn't trust using living social anymore, I would never use it again in the future and I wanted my money back. I paid for a service I never received and livingsocial has received multiple complaints against the company [redacted]. I'm not making a return so I should get my money back.Desired Settlement: Since the service I paid for was never rendered, not that I am making a return or exchange, I should get my money back not at credit with livingsocial.

Business

Response:

Review: I purchased a phone charging case on 11/27/13 via [redacted] (Order#: [redacted]) after purchasing an $18 Living Social voucher to be redeemed with [redacted] (**). I paid $5.95 shipping on **'s site. ** said the case would be shipped within 14 days. After multiple emails to **, I received a lie from Eric, the owner, that my case was shipped on 12/12/13. This was a blatant lie. According to the tracking number I was given, the case was not shipped until 12/30/13. It did not arrive to me until 1/4/14. Not only did the case take a ridiculous amount of time to be delivered and not only did ** lie to me, the case is defective. It causes rapid draining of the phone battery and will eventually short circuit the charging port altogether.

I contacted Living Social twice by phone and twice by email while waiting for the case but they would not refund the voucher. They defended the seller, **, and refused to offer any remedy.Desired Settlement: I want a refund of the $18 voucher. I DO NOT WANT LIVING SOCIAL CREDIT. I have already filed a Revdex.com complaint against [redacted] (AKA [redacted]).

Business

Response:

On January 12, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January

13, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is requesting a refund for her purchase of $18 that

was made on November 28, 2013 as the item took an extended amount of time to

ship and is also now defective.

We’re sorry for any

inconvenience that **. [redacted] has encountered with her purchase. We understand

that **. [redacted]’s order arrived later than what was originally communicated

with her. For that inconvenience we added 15 Deal Bucks to her LivingSocial

account on December 19, 2013 for her to use towards her next purchase with us.

As **. [redacted]’s voucher was redeemed successfully for her item we are not able

to automatically process a refund for her purchase back to her credit card. We’re

sorry to hear that the item she received is defective and at this time **.

[redacted] will have to return the item back to [redacted] first before we

would be able to process a refund. Once the item has successfully been returned

and that information confirmed with [redacted], we will be happy to assist

**. [redacted] with processing a full refund back to her credit card.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Used LivingSocial to purchase razor blades. When the product arrived 20 days later, the product was counterfeit, poorly constructed, and complete waste of money. There was a false advertisement for the product on the site.

Review: I purchased a offer on living social on 10Mar, [redacted]. Called on 11Mar to make appt, left message cal back on the 13mar left message call on 15mar left message. Call living social on approxiately 18mar to report I could not make contact with the business. they told me to keep trying they were just busy. so on 21mar I called living social to get the address, went to the building on the bottom floor the marquee had the business listed for suite [redacted]. went up to [redacted] floor. The suite was not labeled like all the others with the business name and the door was lock at 230pm. Called livingsocial immediately, they said they would investigate and get back. So I continue to call the business, [redacted], then told me mail box full. living social assured me that they are in business and to keep calling. I called today 2Apr, now I get recording the number is no longer in service. I called Livingsocial right away. The agent, [redacted] , said she called and got no answer. But I called again , and got the phone is out of service. I am asking for my money back after over 3weeks of no contact.Desired Settlement: money back asap

Business

Response:

On April 3, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint

on April 5, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased two vouchers for hypnotherapy from

[redacted] on March 10, 2013 for $178. She is requesting a refund

because she has not been able to contact the merchant to schedule.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms (livingsocial.com/terms),

a refund may only be issued within seven days of purchase or if the merchant

has gone out of business, neither of which is the case. It is not uncommon for

the merchant to be busier than usual within the first month of the promotional

period when many customers try to schedule right away. One of our

representatives reached out to the merchant via email on April 4, 2013 and

requested that they get in contact with [redacted]. We ask that [redacted] wait a little longer to see if the merchant gets back to her, since

the voucher does not expire until September. If she continues to have

difficulty, we ask that she submit a case via our helpsite at

help.livingsocial.com. We have noted her LivingSocial account with the details

of the situation.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I bought a livingsocial deal for [redacted] for my daughter. During the purchase it was made clear that I could gift this purchase.

Upon trying to gift the purchase to my daughter, the livingsocial website would not allow me to do so. I tried to print the gift, as well as e-mail

the gift voucher to no avail. I used all platforms such as [redacted]. I email living social countless times, and was given

a generic cut and paste response as to how to give a gift voucher. I called livingsocial and asked if they could change the name on the voucher to

the name of the recipient, and was denied.

As a response to one of my many e-mails sent, I received the following response:

We are sorry you are having trouble redeeming your voucher. The reason we are unable to change the name on the voucher is because that name will always reflect the name of the purchaser, i.e. the name on the card. This should not reflect who is able to use the voucher

This is a fallacy. Livingsocial makes it clear that vouchers are able to be gifted, yet for some unclear reason the voucher cannot be gifted because the name on the voucher will reflect the name of the purchaser. The fineprint on the deal stated the name of the person on the voucher must match the name of the person redeeming the voucher. Therefore the gift recipent was unable to use the voucher because livingsocial states that the name on the voucher cannot be changed.

This is very disappointing.Desired Settlement: I want a refund to my credit card, not deal bucks as I will not be using this website anymore. Take a note from [redacted].

Business

Response:

On April 3, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

April 5, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a 30-day membership

from [redacted] on February 6, 2013. She is requesting a refund

because she was not able to successfully gift the voucher to her daughter, and

the voucher is now expired.

LivingSocial

apologizes for [redacted]’s difficulty. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. It appears the reason she was not successfully

able to gift the voucher (meaning to put the voucher in her daughter’s name)

was because she had already viewed/printed the voucher. Once the voucher is

opened and viewed, it is considered printed and cannot be changed to prevent

fraud. Unfortunately, per the fine print, the merchant requires that the name

on the voucher match the customer’s ID, so once [redacted] opened the

voucher, she was the only one who could redeem with the merchant. Still, even

though the voucher was not gifted, it could still have been used and so a

refund request was still outside of policy. As a courtesy outside of policy,

the purchase has been refunded in Deal Bucks as a credit to [redacted]’s

LivingSocial account. She may use the credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I bought tickets to the [redacted]. I even shared it on [redacted] as it is an option when I bought the tickets.Many of my friends remarked about the wonderful vacation I was planning in San Diego. I planned a whole trip based on these tickets before I start treatment this week. Upon arriving in [redacted] I was not admitted and the ticket lady googled the place I bought the tickets for. It turns out they are to a a wild life park in [redacted] AZ. I called Living Social and they asked "did you not see it said wild life park"? I told "them I did and assumed a wild life park would be where a safari was held since the voucher did not have a name or city but just wild life park". I had to leave that park and wait until the day we were leaving to get someone to put money in my account to pay the $250 dollars it costs to attend the park without discounts.Desired Settlement: I would like a full refund put back on my debit card.

Business

Response:

On May 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has been unable to redeem her voucher for [redacted].

As of May 20, a full refund was processed in the form of LivingSocial credit. [redacted] now has a balance of 80 Deal Bucks that will be valid until May 20, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I do not want anything living social has to offer. I do not want [redacted] or a massage or a photo thank you anyways. I would not like to wait until one day I might be able to use my money. I only used this app for the [redacted] Tickets which were turned out to be of no use to me since I did not receive them. I would like the money put back on my debit card and part ways forever thank you.

Regards,

Business

Response:

On May 28, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the rejection of our May 29, 2013 response on June 4, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because [redacted] received a refund in the form of LivingSocial Deal Bucks.

We do apologize for any inconvenience; however our policy

does state that a refund may be given only within seven days of purchase or if

a merchant has gone out of business. We

went outside of our policy to extend the Deal Bucks refund to [redacted]. This does not expire until 2018.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Yes, your refund policy does state that it is given only with in a seven day window but in this case I believe you sold me tickets fraudulently under the pretense that I was attending a safari "[redacted]" park in San Diego. As I previously stated I do no not want to wait years to use my money so the fact my voucher is good for five years means nothing to me. I will also be forwarding my complaint to the district attorney's office for fraudulent practices since I do still have the [redacted] picture showing I was buying Tickets to the [redacted].

Regards,

Business

Response:

On May 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 29, 2013 response on June 4, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she does not wish to accept the refund in the form of LivingSocial Deal Bucks.

Review: I purchased 4 vouchers from LivingSocial for $400. The company they deal with to provide the service is non-existent.Desired Settlement: I purchased 4 vouchers from LivingSocial for $400. The company they deal with to provide the service is non-existent.

I need them to return my money. They recognize client company is not existence (or non communicative) but they will not return my money.

Business

Response:

On November 11, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

November 16, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he was unable to contact the merchant to redeem

the services.

LivingSocial

apologizes for the experience that **. [redacted] had with this deal. Our records indicate that we have processed the refund for $396 in

the form of payment received on November 15, 2013 and also credited 25 Deal Bucks

to his LivingSocial account for the delayed fulfillment of his request.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Review: All the unused coupons per their policy keep their face value after expiration if not used (they just lose their promotion value).

In this case there is no way for me to redeem the face value but the company is refusing to address the problem or provide a refund.Desired Settlement: At least a partial refund, either on my credit card or account credit to use in future purchases

Business

Response:

On March 22, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

24, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for an Easter Fun Package from

[redacted] on February 15, 2013 for $20. He is requesting a

refund because he was unable to use the voucher prior to expiration and states

he should be entitled to the paid value, but that there is no way to redeem the

paid value.

Per [redacted]’s

voucher, a refund for this purchase may only be processed within 24 hours of

purchase. Also, the voucher specifies that the voucher is only valid on the

event date, which is March 2-3, 9-10, 16-17. Per LivingSocial’s terms

(livingsocial.com/terms), “Both the Paid Portion and the Promotional Portion

expire on the date specified on the Voucher. You may not reschedule a

Date-Specific Deal for another date or time for any reason. No full or partial

refunds are given to customers who fail to redeem a Date-Specific Deal on the

date specified on the Voucher.” Therefore, we are not able to offer any form of

refund for this purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Their policy is unacceptable. Every product or service must have some kind of refund policy (even partial). It was not clear enough for me that there was no way to redeem the paid value after the specified dates.

They lost a customer over $20.

Regards,