LivingSocial, Inc

Review: Living social canceled their deal with our restaurant because of a personal issue. We signed a contract , rearranged business hours and changed the menu to revolve around this deal. We were giving very little explanation and were treated poorly.Desired Settlement: We would like compensation up to 1000 dollars plus a written apology. We changed hours, bought new and different product and planned for weeks around this. Also a formal apology is definitely requested. Thank you.

Business

Response:

On November 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 16, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is inquiring about why his deal was cancelled.

Review: LivingSocial sold me a deal (voucher # [redacted]) for a service of air duct cleaning. The earliest appointment available was seven weeks later (5/6/2013), after the deal had expired. The company providing the service, [redacted], did not show up. I called to reschedule, but the company said I would have to wait until July, another two months later. They refused to give or authorize a refund. LivingSocial also would not give a refund, claiming that it was not possible after the promotion had expired. The problem with this is that [redacted] did not offer appointments before the promotion expiration date.Desired Settlement: Prompt service or refund of the purchase price.

Business

Response:

On May 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a voucher he was gifted on March 27, 2013 for [redacted].

Review: Living Social is knowingly misrepresenting a business on a deal it is currently offering, and has offered several times in the past.

Here is my most recent email asking Living Social to correct this misleading and inaccurate information: "Furthermore, I've asked many times - in writing and also by phone - for Living Social to correct the false advertising. The current deal that LS has with this company states, "100% recommended in LivingSocial member reviews" but we know that to be FALSE. By law, Living Social can not engage in false advertising. In addition, the law requires Living Social to notify anyone who purchased a deal of the facts related to the false or misleading claims. Because Living Social has not addressed this very serious issue in any way, I am contacting DC gov't"

Living Social's response on this issue, on 10/29, was: "we appreciate your feedback on [redacted] however, we can not guarantee any changes to a current deal.

>

>If you still have questions, please reply to this email. We're happy to help.

>

>Thanks for LivingSocial!

>[redacted] | Senior Consumer Services Representative | LivingSocialDesired Settlement: Living Social needs to

1) immediately stop/correct false and misleading advertising

2) ensure its claims are based on fact and correct any false/misleading info on current or past deals and

3) contact all purchasers of this and any other deal who could have relied on the false information.

It's fraud, and Living Social needs to stop it.

I would also like an apology in writing.

Business

Response:

On October 30, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on November 4, 2013 . **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because she

purchased a voucher on August 21, 2013 for $89 and she feels she had an

unsatisfactory experience and did not receive what she paid for when she

redeemed the voucher.

LivingSocial apologizes for the experience that **. [redacted] had with

this deal. Our records indicate **. [redacted] was credited 35 Deal Bucks, plus an

additional 57 Deal Bucks, totaling 92 Deal Bucks. This is more than **. [redacted]

paid for this deal. We understand that **. [redacted] isn’t happy with the way this

deal was advertised. This deal was very successful for LivingSocial and had

very few complaints. **. [redacted] was compensated for the issues she faced.

We hope that this resolves **. [redacted]’s issue.

Best regards,

[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased a Living Social deal for [redacted] on January 30, 2013. On March 25, 2013, I began the process of scheduling an appointment for a three hour cleaning. They will now schedule via telephone, only by email. After nine attempts at scheduling the appt, they finally called me around April 23 and scheduled a May 17 appt. On May 16, they emailed me and asked to re-schedule on Wednesday, May 24 - which was actually May 22. I wrote back confused about the date being Wednesday or Friday and no response. I finally heard from them on May 20, saying they could not re-schedule until June 14 - today. Fast forward until today - June 14 - noon appt and they are a no-show. I have written three-four times today and they are not responding. This is very unprofessional and inexcusable. I would like a refund from Living Social, but they said they cannot do so. If not them, then [redacted] owes me a refund. P.S. They also said on the May 16 email the following: "We know that this has been truly inconvenient for you so we would like to provide you with an $50 gift certificate towards your next full service appointment with us."There is absolutely no way I would do business with this company again.Desired Settlement: Refund $59

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on January 30, 2013 in the amount of $59 for [redacted].

Review: I purchased a murder mystery tickets for July 26, 2013 at 7:30 p.m.--My boyfriend came down with a stomach bug the day of the show. I call the theatre to reschedule but was told that that was impossible. I then call Living social and explained that I do not want a refund but a credit towards my vocher and explained the situation. The woman that I dealt with said that the theatre has classified my vocher as redeemed. I explained that in order to redeem the tickets, we would have had to be present, which we were not. I explained that this was the first time I had ever purchased anything from LivingSocial and that it would be my last. I believe that the company has to make accomadations for things that are out of the ordinary (as this situation was). It was not that I did not want to attend the show but was unable due to my boyfriend getting sick....Desired Settlement: I just want a credit so I can attend the show

Business

Response:

Review: The business (Living Social) has engaged in deceptive advertising practices and refused, upon my contacting the business, to honor their promises. Business advertised a $24 voucher that could be redeemed for brunch for 2 at a local restaurant. Upon contacting the restaurant 2 months before expiration of the voucher, was informed that the restaurant could not honor the certificate. Contacted the business to ask for a refund. Business responded that they would not provide a refund because the voucher could be redeemed for $24 towards a brunch. This is not satisfactory, because that is not what the business advertised. They advertised that a brunch for 2 would cost $24, not that a certificate worth $24 towards brunch would cost $24. No reasonable consumer would ever pay $24 for a certificate worth $24 towards brunch. Since the business refused to honor what they advertised, I'm seeking help through the Revdex.com.Desired Settlement: A refund of $24 would be satisfactory. As an alternative, a coupon/voucher for the full price of the brunch for 2 would also be satisfactory.

Business

Response:

On March 16, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a champagne brunch buffet for

two from [redacted] on October 25, 2012 for $24. He is

requesting a refund because he was not able to get a reservation prior to the

expiration of the voucher.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. Reservations are subject to the merchant’s

availability and [redacted] waited until the last few weeks of the promotional

period to attempt to schedule. The merchant did not have availability, as is

not uncommon when many customers wait until the end of the promotional period

to try to redeem.

If a voucher is not

used prior to expiration, it can still be used for its paid value with the merchant.

However, as a courtesy outside of policy, the purchase has been refunded in

Deal Bucks as a credit to [redacted] LivingSocial account. He may apply this

credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: after multiple attempts to have what my refund returned to my CREDIT CARD, instead this company issued me what they call "DEAL CREDITS" and refuses to return my money back to my credit card.

I bought a service for handyman work. contacted the vendor for over 1 month and they wouldn't return my calls.

after getting fed up, I requested a full refund.

then months later I find this thing called "DEAL CREDITS" which I can only use at livingsocial.com. this is NOT WHAT I ASKED FOR WHEN I ASKED FOR A FULL REFUND SINCE THE VENDOR WAS UNWILLING TO PERFORM ANY SERVICES OR EVEN RETURN MY CALLS.

THIS COMPANY'S PRACTICES ARE REALLY SLEAZY. I HAVE ASKED THAT THIS COMPANY FULLY REUND MY MONEY AND CLOSE MY ACCOUNT BOTH WHICH THEY HAVE REFUSED TO DO.Desired Settlement: IMMEDIATE FULL REFUND AND TO HAVE MY ACCOUNT CLOSED AND ALL MY CONTACT INFORMATION PERMANETLY DELETED FROM THEIR DATABASES.

Business

Response:

On November 6, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 10297549.

LivingSocial received the complaint on November 6, 2014. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because he was

having trouble contacting a merchant associated with one of his vouchers. [redacted] is requesting that his Deal Bucks credit be refunded to his credit card due

to the merchant not honoring the vouchers. [redacted] is also requesting to have

his account closed and all of his contact information to be deleted from our

databases

LivingSocial apologizes for the trouble [redacted] has experienced with contacting the merchant associated with his voucher.

We have reviewed [redacted]’s request and found that our Customer Service team has

honored [redacted]’s request to remove his Deal Bucks credit from his account and

process a full credit card refund for the remaining balance. A total of $286.00

has been refunded to [redacted]’s credit card per his request.

We have also permanently deleted [redacted]’s

account per his request. Since there were two vouchers located on his account,

we have emailed those to the email address associated with his LivingSocial

account. Since [redacted]’s account has been completely deleted from our systems,

his past purchase history has been removed and is no longer be accessible by [redacted] or LivingSocial.

We hope that this resolves [redacted]'s issue.

Best Regards,

Sarah

Review: I purchased a deal from the Living Social website for basic carpet cleaning services for 3 bedrooms and hallway from the [redacted] company. I made an appointment for the carpet cleaning for today (Oct 24 at 9am) and took a day off work to have the cleaning done. When I made the appointment over the phone, [redacted] asked if we would like to upgrade and we said No we would not. [redacted] arrived at the house and came in to look at the carpet. After that he asked again if we would like to upgrade the basic cleaning we had purchased to deep cleaning. We declined and said we would only like the basic cleaning services that we had originally purchased. Once we declined, he said he could not provide us the basic cleaning service because we would give him a bad review. We explained that we wouldn't give him a bad review, that we understand what we are paying for and don't expect the results of the cleaning to be the same as if we had gotten the deep cleaning. He still refused to clean our carpet and left.

Product_Or_Service: Basic Carpet Cleaning for 3 bedrooms and hallwayDesired Settlement: DesiredSettlementID: Other (requires explanation)

A formal apology from [redacted] of the [redacted] company for wasting our time and money.If advertising his business on deal websites: a disclaimer should be printed that he will not provide basic cleaning services if no upgrade is purchased.

Business

Response:

On October 24, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case

Number [redacted]. LivingSocial received the complaint on October 29, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she purchased a voucher for [redacted] for carpet cleaning for three

rooms and hallway, up to 800 square feet that wasn't honored as advertised. [redacted] had an appointment scheduled

for October 24, 2014 at 9 a.m. and [redacted] from [redacted] offered upgraded

services, which [redacted] declined. When [redacted] arrived, he offered these upgraded

services again, and refused to perform services outlined in voucher since [redacted] declined the upgrades again. [redacted] is requesting a formal apology from

[redacted] at [redacted].

LivingSocial recognizes [redacted]’s situation and

apologizes for the trouble she experienced redeeming her voucher for [redacted]. LivingSocial received a request for a refund for this voucher on October

24, 2014 due to [redacted] refusing to honor a basic cleaning as

advertised in this offer. LivingSocial issued a full refund to the method of

payment during this phone conversation with the LivingSocial account holder on

October 24, 2014.

Unfortunately, LivingSocial isn't able to

provide [redacted] with her desired outcome since we aren't able to speak on [redacted]’s behalf, but recommend that she contact them directly to address any

concerns she has with their business practices.

We hope that this resolves [redacted]'s issue.

Best Regards,

Sarah

Review: I purchased two vouchers from LivingSocial for six laser hair removal treatments each, one for my husband and one for myself ($and $respectively)My credit card statement shows that LivingSocial was paid for the two vouchers, $total
Each LivingSocial voucher stated that it could be used " to get rid of unwanted hair from chins, upper lips, sideburns and beard line, front or back of neck, underarms, naval lines, basic bikini lines, hands and fingers, feet and toes, forearms, upper arms, or lower back." The company providing treatments, [redacted], states on their website: "There are many clinics and practices out there that will make claims about their treatment results, but there is only one company that can get you the results you desireWe guarantee that we will get you the hair free results you are looking forOur customers are our number one priority; we aren’t satisfied until you areThe time to be hair free is now!"
The treatments were to be spread out over one yearAfter one year of treatments, neither my husband nor I saw any resultsWhen I contacted LivingSocial I was told that since it was past the day refund period, they would not refund the purchase (never mind that the purchase required one year of treatments before it could be deemed ineffective)
Because the advertisement that LivingSocial placed stated that one would be able "to get rid of unwanted hair" and neither my husband nor I saw any results, I believe that LivingSocial's advertisement misrepresented the service to be providedI would like a refund in the form of a credit card credit for the amount paid -- $398.Desired Settlement: I would like a refund in the form of a credit card credit for the amount paid -- $
Business
Response:
On May 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]LivingSocial received the complaint on May 12, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made on October 10, in the amount of $for [redacted][redacted] is unsatisfied with the results of her Laser Hair Removal

Review: LivingSocial's "Good Deal Guarantee" states "If you ever have trouble redeeming your Voucher for any reason, let us know. We'll work with you and the merchant to try to make things good."

I purchased a LivingSocial deal voucher earlier this year in which the merchant was unresponsive. I left messages that went un-answered, and was not able to use the voucher before the deal expired. I have contacted LivingSocial numerous times over the last several months about this issue, and they have not been helpful. They refuse to honor their agreement to "make things good". I have asked numerous times for a refund to my credit card, which they will not honor.

They have not held up their end of the the "Good Deal Guarantee".Desired Settlement: I want my deal voucher refunded in full to my credit card.

Business

Response:

On August 22, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on August 22, 2014. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she claims she has repeatedly attempted to contact [redacted] to schedule services with no response. [redacted] claims that

she has asked LivingSocial numerous times for a credit card refund that has

been denied. [redacted] also claims that LivingSocial is not honoring the

terms of the “Good Deal Guarantee” as described on our site.

LivingSocial has reviewed [redacted]’ account

and found that her first contact with LivingSocial regarding the trouble she

was experiencing with scheduling her appointment with [redacted] was on June 24, 2014 when she requested a self-service refund in the

form of Deal Bucks directly through her account. The reason given by **.

[redacted] for this refund request was “Unable to schedule/no available dates”. No

additional details of the experience were provided by [redacted] at that time, therefore the refund was processed in the form of Deal Bucks as requested. [redacted] then replied

to our confirmation of her Deal Bucks refund with more details of the trouble she was having scheduling with the merchant, so our Customer Service team attempted

to reach out to [redacted] to ensure they were open and

honoring all LivingSocial vouchers. It was found that [redacted] was open and honoring vouchers, which is why [redacted]’ request

for a credit card refund has been denied.

LivingSocial’s

“Good Deal Guarantee” states “If

you have trouble redeeming your voucher for any reason, please contact us at

http://help.livingsocial.com/contact_us so we can work with the Merchant to

resolve your issue.” [redacted] requested a self-service refund for

this voucher without requesting assisting from LivingSocial to resolve the

issue with the Merchant. This refund was requested more than seven days from

the date of purchase, therefore is only eligible to be refunded in the form of

Deal Bucks. This information is also listed in the details of our “Good Deal

Guarantee”, and specifically states “You can get a full refund on any

unredeemed, unscheduled Voucher within the first seven days of purchase. No

questions asked.” and “After the first seven days, you can exchange an

unredeemed, unscheduled Voucher until it expires for the paid value in Deal

Bucks.”

Since [redacted]’ refund request was made

more than seven days from the date of purchase, and it was determined that Mile

High Laser & Aesthetics is open and honoring voucher as advertised in the

original offer, LivingSocial is denying [redacted]’ request for a credit card

refund.

We hope that this resolves [redacted]’

issue. Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

1 - I always asked for a refund in full to my credit card, and stated this each time I contacted them. I NEVER asked for Deal Bucks, and have repeatedly told LivingSocial I DO NOT want Deal Bucks.2 - After LivingSocial followed up with the merchant, my deal had expired, making it unusable. Regardless of whether the merchant was open following their contact with LivingSocial, they were not responsive or available during the time I had the deal. I have tried to explain this to LivingSocial numerous times, and they either don't get it, or don't care about their customers, or both.

Review: I ordered a voucher from LivingSocial for a horse riding lesson for my daughter. I called the company 3 times and left messages about setting up this lesson with my daughter and they never returned my phone call. I also attempted to email them with no response. I asked for my money back and Living Social denied me that because they said the refund duration had expired. I feel I bought a product that was never going to be fulfilled. Living Social should return my money since the voucher is unusable. I basically paid $25 for nothing except for grief from their lack of customer service.Desired Settlement: I believe they should refund me since the voucher isnt any good. The company that is suppose to honor the voucher is not doing so.

Business

Response:

Review: I purchased a voucher from livingsocial at the first of this year. The voucher was $60 for duct cleaning services from [redacted] of Oklahoma. I scheduled an appointment with [redacted] and they stood me up with no call. I called LivingSocial to report this, along with the fact that I had tried several times to reach this company and could not get an answer. The LivingSocial team placed me on hold, tried calling the company, and found the same result. They said they would look into the issue and get back to me. Their response was that the company ([redacted]) was overwhelmed and to be patient and try again. After another 2 weeks of calling, I was finally able to make an appointment for June 2nd between 1 and 4. I called [redacted] on June 2 at 3:00 to confirm that someone was indeed coming, since I had been stood up before and my appointment window was once again coming to a close. [redacted] said technician was running behind but would be there. I did not leave my house that night and I never received a courtesy call or a technician on my doorstep. I called LivingSocial to report back on this issue...I was told someone would be back to me within 48 hours. I did not get a call or email or any communication from them, so I emailed them to follow up and have still not received any response.Desired Settlement: Having been stood up twice by [redacted] I would not trust them to honor the agreement and LivingSocial has done nothing to make this right. I want a full refund and will not be doing business with them again!

Business

Response:

On July 1, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number 9604703.

LivingSocial received the complaint on July 1, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was not able to successfully redeem her [redacted] voucher.

We apologize for the issue **. [redacted] had with her voucher.

After further internal review, we have issued a full refund in the form of

LivingSocial Deal Bucks to **. [redacted]’s account. This $69 credit will apply

automatically to her future voucher purchases.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I had purchased a voucher for 3 hours of housecleaning from [redacted], MO. I had scheduled the service for 9/5/13, but no one showed up to provide the service and will not return my phone calls. Living Social will not refund my money because the voucher was claimed to be redeemed.Desired Settlement: I would like a refund of $79 for the voucher.

Business

Response:

On September 16, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on July 26, 2013 in the amount of $69 for [redacted].

Review: Living Social represents a third party company called [redacted] refuses to perform service that Living Social advertised and sells services for. Payment has been provided, but services have NOT been rendered. No contact has been made on behalf of [redacted] and Living Social only excuses this scam by sticking to an inappropriate and invalid policy. Living Social says that the National will contact back, but they are widely known to NEVER contact or resolve issues. Numerous complaints about [redacted] are all over the internet, but Living Social refuses to acknowledge scam and further perpetuates it.Desired Settlement: I would like a FULL refund.

Business

Response:

On June 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 2, 3013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on April 25, 2013 for $94 and the merchant has rescheduled her appointments twice.

Review: I placed an order (#[redacted]) for an offer through [redacted] on 03/19/2014 07:37:39 never received the item ordered from [redacted] or the vendor [redacted]. I sent an email to [redacted] (which I got off the website) to indicate my color preference and received a reply from [redacted] that "we will process and send it out." I suspect fraud as the website listed on [redacted] for the vendor ([redacted]) is not operable and I have also made several phone call attempts to including leaving voice messages at the phone number listed in the offer from with no response.

On June 24, 2014, I sent an email to [redacted] requesting a refund of $66.95 and received a reply requesting my address then a response that read "We have sent your request along to the appropriate department and will let you know as soon as we have further information." I called today to follow up and per [redacted] there was no update and he would submit another request to the appropriate department and I could call back to follow up. I requested the company address and [redacted] stated that there was no such address and he could not give me his personal address.

[redacted] Customer Support: ###-###-####

Website: [redacted]Desired Settlement: I would like my money back.

Business

Response:

On July 3, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on July 7, 2014. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because [redacted] claims she had not received her

product from [redacted].

We have reviewed [redacted]’s request and find that this

purchase was not made through LivingSocial, but through [redacted].

LivingSocial is not affiliated to [redacted] or [redacted]. We hope that

[redacted] is able to have her issue resolved by contacting the mentioned

merchants.

Best Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as the entities are not affiliated and I will file another complaint against the appropriate entity. My sincerest apologies and I appreciate your assistance in this matter.

Regards,

Review: I purchased a living social voucher on 6/28 for a car detailing service. I called the service after I bought the voucher to set up an appointment to have my car detailed. Upon calling, the retailer answered the phone and when I told him that I wanted to schedule an appointment to have my car detailed, he said "What, do you have a voucher or something? I'm all booked up right now." He then told me to email him with my information and he would get back to me. I emailed him that same day. A week passed and there was no response. I then called again and this time there was no answer. I messaged the retailer on Facebook, and again, I did not receive a response. I called the retailer again and he picked up and told me to text him. After texting him my information, he told me that he would text me back later that same day. I have not gotten a response from him. I have been trying to redeem this voucher for two months now. I am extremely frustrated with Living Social for offering vouchers that the retailer cannot accommodate. I feel like this is fraud. I paid for a service and I have been running around trying to get this retailer to answer me with no luck. I paid for the voucher and it has not been redeemed. Therefore I am entitled to a refund because the retailer is unable to provide the service advertised.Desired Settlement: I would like a refund for the amount of the voucher paid because it has been two months and I have been unable to redeem it. I need my car detailed, which is why I bought the voucher. I am no longer willing to deal with a business that does not respect their customers.

Business

Response:

On September 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] has not been able to redeem the voucher she purchased with [redacted]. **. [redacted] would like a refund for this purchase.

Review: I purchased a voucher for a local carpet cleaning company. I have contacted the company for service. I have left 4 voicemail messages and submitted 3 on-line requests for service. The company has failed to respond to me in any way. I asked LivingSocial to refund my voucher since the company I bought the voucher for through them refuses to return my inquires. Livingsocial states they cannot refund my purchase. They offered no solution.Desired Settlement: I would like a refund for my purchase. I have no desire to redeem my voucher based on the company's behavior. I also do not want to do business with LivingSocial as their customer service is not satisfactory.

Business

Response:

On June 4, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 15, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

was denied a refund for his [redacted] voucher.

As has been previously communicated to [redacted], a refund is

only given within seven days of purchase or if the business closes. As neither

case applies here, a refund will not be available for this purchase.

We are sorry that we won’t be able to resolve [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Purchased Voucher for 20-Minute ($79) Paragliding Discovery Flight with Calendar and T-Shirt from Living Social for a company called [redacted] on June 30th, 2012. Attempted to contact vendor to schedule session well before the voucher expired on November 6th, 2012. Tried calling, e-mailing, voice mails but never have able to get in contact with [redacted]. It almost seems like a ghost company. Living Social refused to refund even when explained that no services were rendered and vendor did not return my calls or e-mails at any point to schedule the flight.Desired Settlement: I understand that there are circumstances that Living Social can't control but when a customer is not able to use the voucher in any way I believe that the fair thing to do is to give store credit at the minimum. This is all that I am asking for, Living Social credit for the $79 that was paid for this nonredeemable voucher.

Business

Response:

On April 22, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 22, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

felt as though she should be given a refund for her [redacted] voucher.

We have taken a further look into [redacted]’s issue. As was

previously explained, a refund is only granted if a business closes down. We

have investigated the merchant and confirmed that they were successfully

redeeming vouchers for the duration of the promotional period. We apologize

that [redacted] was unable to schedule her appointment, but again stress that the

paid value of her voucher ($79) can still be used towards a future service with

the merchant. This value is good for five years from the time of voucher

purchase.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I purchased the voucher because it was an affordable option and I intended to use it before the expiration date. I did my part and called the vendor multiple times to schedule and they never returned my calls or e-mails, and to this day I am still unable to get a hold of someone from that company. As a Living Social customer, I expect that the company that Living Social decides to be affiliated with,will uphold their responsibility in regards to the voucher and make themselves available to ALL Living Social customers so that they can redeem the voucher. Not just the few they are able to fit into their schedule. It is very irresponsible to issue more vouchers than what can actually be scheduled and redeemed before the expiration date. I do not want to have any business with [redacted] as they have shown to be very unreliable, and as their website advertises, very expensive and I do not wish to spend any additional money to use my voucher. Not to mention I can't even get a hold of anyone to set anything up. My request for a Living Social store credit still stands.

Regards,

Business

Response:

On April 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 22, 2013 response on April 24, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she would like to receive a refund or credit in the amount of $79 for a purchase made for [redacted] on June 30, 2012.

Review: I purchased 2 Living Social vouchers for [redacted] in Boston. [redacted] refused to honor these and I had to pay full price to the tours. The vouchers are now useless to me. Living Social says they confirmed that [redacted] would honr the coupons. But this is after the fact - given I was unable to use my vouchers.Desired Settlement: I would like a refund for the amount paid.

Business

Response:

On November 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 4. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund for two vouchers, purchased on March 30, 2013 for $48, that she was unable to redeem.

LivingSocial apologizes for the experience that **. [redacted] had when redeeming her vouchers for this deal. We have reviewed **. [redacted]'s request and, upon further investigation, have determined that we can extend her a refund in Deal Bucks, or LivingSocial credit. LivingSocial's refund policy allows for a refund within seven days of purchase or if a merchant goes out of business but, given **. [redacted]'s experience, a courtesy refund should be given in this case. Both vouchers have been refunded and **. [redacted]'s LivingSocial account currently reflects a balance of 48 Deal Bucks. These Deal Bucks will be automatically applied to future purchases unless otherwise specified in the Fine Print. We are sorry that this issue was not resolved the first time that **. [redacted] contacted us.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Living social advertised a service from [redacted] for a 2 car garage cleaning for 99$. Living social accepted the payment for said service and contact from the company was to occur within 48 hours. After a couple days went by and no contact was made, I contacted living social, and asked for there assistance. Living social gave me the option for deal bucks, $ to use on a future purchase with them. I did not want that and asked for them to help contact the company. Needless to say, we went back and forth for several weeks until living social stated that they could no longer do anything since we were out of the 3 week time limit, even though the first complaint occurred within days of purchasing the service. Upon searching the web and looking at blog sites I have found at least 15 other individuals whom have experienced the same situation. At this point it seems as through a scam between living social and [redacted] is occurring.Desired Settlement: Refund of full amount paid.

Business

Response:

On August 19, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 21, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a deal with [redacted], and the **. [redacted] has not been able to contact the merchant to schedule an appointment. **. [redacted] would like a refund back to her credit card in the amount of the purchased voucher.