LivingSocial, Inc

Review: LivingSocial sold me a deal (voucher # [redacted]) for a service of air duct cleaning. The earliest appointment available was seven weeks later (5/6/2013), after the deal had expired. The company providing the service, [redacted], did not show up. I called to reschedule, but the company said I would have to wait until July, another two months later. They refused to give or authorize a refund. LivingSocial also would not give a refund, claiming that it was not possible after the promotion had expired. The problem with this is that [redacted] did not offer appointments before the promotion expiration date.Desired Settlement: Prompt service or refund of the purchase price.

Business

Response:

On May 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a voucher he was gifted on March 27, 2013 for [redacted].

Review: I bought tickets to the [redacted]. I even shared it on [redacted] as it is an option when I bought the tickets.Many of my friends remarked about the wonderful vacation I was planning in San Diego. I planned a whole trip based on these tickets before I start treatment this week. Upon arriving in [redacted] I was not admitted and the ticket lady googled the place I bought the tickets for. It turns out they are to a a wild life park in [redacted] AZ. I called Living Social and they asked "did you not see it said wild life park"? I told "them I did and assumed a wild life park would be where a safari was held since the voucher did not have a name or city but just wild life park". I had to leave that park and wait until the day we were leaving to get someone to put money in my account to pay the $250 dollars it costs to attend the park without discounts.Desired Settlement: I would like a full refund put back on my debit card.

Business

Response:

On May 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has been unable to redeem her voucher for [redacted].

As of May 20, a full refund was processed in the form of LivingSocial credit. [redacted] now has a balance of 80 Deal Bucks that will be valid until May 20, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I do not want anything living social has to offer. I do not want [redacted] or a massage or a photo thank you anyways. I would not like to wait until one day I might be able to use my money. I only used this app for the [redacted] Tickets which were turned out to be of no use to me since I did not receive them. I would like the money put back on my debit card and part ways forever thank you.

Regards,

Business

Response:

On May 28, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the rejection of our May 29, 2013 response on June 4, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because [redacted] received a refund in the form of LivingSocial Deal Bucks.

We do apologize for any inconvenience; however our policy

does state that a refund may be given only within seven days of purchase or if

a merchant has gone out of business. We

went outside of our policy to extend the Deal Bucks refund to [redacted]. This does not expire until 2018.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Yes, your refund policy does state that it is given only with in a seven day window but in this case I believe you sold me tickets fraudulently under the pretense that I was attending a safari "[redacted]" park in San Diego. As I previously stated I do no not want to wait years to use my money so the fact my voucher is good for five years means nothing to me. I will also be forwarding my complaint to the district attorney's office for fraudulent practices since I do still have the [redacted] picture showing I was buying Tickets to the [redacted].

Regards,

Business

Response:

On May 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 29, 2013 response on June 4, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she does not wish to accept the refund in the form of LivingSocial Deal Bucks.

Review: I bought a deal back on livingsocial in march for a facial at [redacted]. I made my appointment to redeem my facial for may 18 with [redacted] (the owner) because that was the earliest appointment I could make. I received 2 emails confirming the appointment. The person, [redacted], that was supposed to do my facial never showed up. The reception at the spa where I was scheduled to get my facial called her multiple times with no luck of reaching her. The receptionist also told me that she has done no call no shows multiple times for her appointment that were using living social deals. I waited an hour for [redacted] to show up but she never did. The receptionist told me to not even waste my time rescheduling because [redacted] was unreliable and to call livingsocial to get a refund, thats what the other people did that had made appointments with [redacted] but she never showed up. I called living social and spoke to [redacted] who told me she would have to do an investigations and would get back to me in 3-5 days. I week later without hearing back from [redacted] I emailed her asking about the status of my refund. 10 minutes later she replied that I could have a deal bucks credit to my account. The fact that she didn't get back to me in the time frame she originally told me but replied 10 minutes later to my email made me feel that if I wouldn't have emailed her that she wouldn't have done anything about it. I told her I didn't want the deal bucks, I didn't trust using living social anymore, I would never use it again in the future and I wanted my money back. I paid for a service I never received and livingsocial has received multiple complaints against the company [redacted]. I'm not making a return so I should get my money back.Desired Settlement: Since the service I paid for was never rendered, not that I am making a return or exchange, I should get my money back not at credit with livingsocial.

Business

Response:

Review: I purchased a voucher for a local carpet cleaning company. I have contacted the company for service. I have left 4 voicemail messages and submitted 3 on-line requests for service. The company has failed to respond to me in any way. I asked LivingSocial to refund my voucher since the company I bought the voucher for through them refuses to return my inquires. Livingsocial states they cannot refund my purchase. They offered no solution.Desired Settlement: I would like a refund for my purchase. I have no desire to redeem my voucher based on the company's behavior. I also do not want to do business with LivingSocial as their customer service is not satisfactory.

Business

Response:

On June 4, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 15, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

was denied a refund for his [redacted] voucher.

As has been previously communicated to [redacted], a refund is

only given within seven days of purchase or if the business closes. As neither

case applies here, a refund will not be available for this purchase.

We are sorry that we won’t be able to resolve [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Living Social represents a third party company called [redacted] refuses to perform service that Living Social advertised and sells services for. Payment has been provided, but services have NOT been rendered. No contact has been made on behalf of [redacted] and Living Social only excuses this scam by sticking to an inappropriate and invalid policy. Living Social says that the National will contact back, but they are widely known to NEVER contact or resolve issues. Numerous complaints about [redacted] are all over the internet, but Living Social refuses to acknowledge scam and further perpetuates it.Desired Settlement: I would like a FULL refund.

Business

Response:

On June 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 2, 3013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on April 25, 2013 for $94 and the merchant has rescheduled her appointments twice.

Review: I purchased a voucher from livingsocial at the first of this year. The voucher was $60 for duct cleaning services from [redacted] of Oklahoma. I scheduled an appointment with [redacted] and they stood me up with no call. I called LivingSocial to report this, along with the fact that I had tried several times to reach this company and could not get an answer. The LivingSocial team placed me on hold, tried calling the company, and found the same result. They said they would look into the issue and get back to me. Their response was that the company ([redacted]) was overwhelmed and to be patient and try again. After another 2 weeks of calling, I was finally able to make an appointment for June 2nd between 1 and 4. I called [redacted] on June 2 at 3:00 to confirm that someone was indeed coming, since I had been stood up before and my appointment window was once again coming to a close. [redacted] said technician was running behind but would be there. I did not leave my house that night and I never received a courtesy call or a technician on my doorstep. I called LivingSocial to report back on this issue...I was told someone would be back to me within 48 hours. I did not get a call or email or any communication from them, so I emailed them to follow up and have still not received any response.Desired Settlement: Having been stood up twice by [redacted] I would not trust them to honor the agreement and LivingSocial has done nothing to make this right. I want a full refund and will not be doing business with them again!

Business

Response:

On July 1, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number 9604703.

LivingSocial received the complaint on July 1, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

was not able to successfully redeem her [redacted] voucher.

We apologize for the issue **. [redacted] had with her voucher.

After further internal review, we have issued a full refund in the form of

LivingSocial Deal Bucks to **. [redacted]’s account. This $69 credit will apply

automatically to her future voucher purchases.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a murder mystery tickets for July 26, 2013 at 7:30 p.m.--My boyfriend came down with a stomach bug the day of the show. I call the theatre to reschedule but was told that that was impossible. I then call Living social and explained that I do not want a refund but a credit towards my vocher and explained the situation. The woman that I dealt with said that the theatre has classified my vocher as redeemed. I explained that in order to redeem the tickets, we would have had to be present, which we were not. I explained that this was the first time I had ever purchased anything from LivingSocial and that it would be my last. I believe that the company has to make accomadations for things that are out of the ordinary (as this situation was). It was not that I did not want to attend the show but was unable due to my boyfriend getting sick....Desired Settlement: I just want a credit so I can attend the show

Business

Response:

Review: I have purchased a livingsocial deal for 3 oil changes plus two tire rotations for total of $30. the item number is [redacted]

.. When I purchased the voucher, I figure 3 oil changes means the mechanics at the place would actually change out the oil and the oil filter as it is the common oil change procedure.

I went to redeem the voucher on 5/20/13 or ( the 17th). after waiting for over two hours and refusing their other products ( they tried to get me to change my air filter and the cabin filter, I said no), I was told by the owner, an older black gentleman, that they were unable to change out my oil filter because they didnt have the right tool to untighten my oil filter. I have a 2013 toyota corolla. My vehicle is probably the most common vehicle found in the world!!!!

They still charged me for the two hours of NOT doing anything. How can they charge me for ONE oil change when they didn't change out the oil filter??

I went to [redacted] the following week to get my oil filter changed out and told the [redacted] mechnics what happened. The mechanics at [redacted] told me maybe because I dind't want to spend extra money to change out the air and cabin filters that's why they didn't want to change out my oil filter because they were not able to make more money off me.

Anyways, three months after the event, I tried to go to the same place to redeem my SECOND oil change per the voucher. Again, they told me they didn't have the right tools for my 2010 toyota corolla. At this time, I know for a fact that they have no intention of honoring the voucher.

My question is, why offer a 3 oil change/two tire rotation service for $30 when you have no intention to actually do even ONE oil change????

I want my money back since I paid for a service that's not willing to honor the contract

also I have contacted livingsocial with the above detail, livingsocial emailed me back saying I need to seek auto specialist???? what for??? my car is fairly new and when after the first time of them refusing to change out my oil filter, I went to get oil changed at [redacted] and everything was fine and no hussle. therefore, it's not an issue of my car, but an issue of the voucher company refusing to redeem the services.Desired Settlement: refund, either give me back my money on my credit card or give me livingsocial credit where I can use the money towards the next actual useful purchase.

Business

Response:

On August 19, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 21, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] went to the Auto Care Special location on two different occasions and the merchant did not have the correct tools to change the oil, and therefore could not honor the voucher. **. [redacted] would like a refund for the amount of the voucher.

Review: I purchased a LivingSocial voucher approximately 1 year ago (Aug 2012) which was for landscaping services. The voucher cost $249, valid for $2,000 worth of landscaping services from [redacted] in OK. The voucher was valid for 1 year (until August of this year). I initially made contact with the company in March of this year for the company to come out and give me an estimate of work to be done on my yard. A representative appeared at my house the week of April 15 and spent 15 minutes with me in the yard getting a better idea of what I wanted out of the job and how much I wanted to spend. He told me that he would get back with me within 2 days with an estimate by e-mail. A week went by and I did not hear from anyone at [redacted]. Around the beginning of May, I started calling them every week or so, leaving a message on their machine since no one ever picked up the phone after my initial call in March. I sent messages through their online form. No one ever returned my calls/emails. I finally went through LivingSocial towards the end of June for help contacting [redacted] (the owner) did reach out to me via e-mail a week later on July 8. I answered his e-mail and we had 2 exchanges via e-mail on that day regarding estimates and project ideas. Upon my 3rd reply, I never heard back from him and went back to calling/messaging through the online form every week without any reply since. I have forwarded [redacted] my e-mail three times in the past month without an answer. I finally was fed up and went back to LivingSocial to request that they do something or issue me a refund as I am unable, for 5 months, to reach this company and have them provide services that I paid for. LivingSocial told me they could do no such thing. I urged them to issue me a refund as I was not satisfied with the service and they recommended I gift the voucher or to use the voucher (now expired) for the $249 it is worth. My reply to them was that there is no point in gifting the voucher or using it's value since no one can reach this company.Desired Settlement: This is the 3rd time I have had trouble with LivingSocial/the companies they deal with in the past year and I am fed up of dealing with them. I want my money refunded on my credit card and absolutely refuse their "deal bucks" money because I do not intend on dealing with this company ever again. The other two vouchers I bought were relatively cheap and thus the reason I am not asking for a refund. However, $250 is a substantial amount of money that is now wasted because of poor customer service/merchant selection.

Business

Response:

On August 19th, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 21st. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because he was denied a refund for his [redacted] voucher.

We apologize for the trouble **. [redacted] had attempting to redeem

his voucher. At this time, a full refund of $249 has been issued to **. [redacted]’

[redacted] card ending in [redacted]. This credit will be reflected in his account within

3-5 business days.

We hope that this resolves **. [redacted]’ issue.

Best regards,

Review: I purchased a living social voucher on 6/28 for a car detailing service. I called the service after I bought the voucher to set up an appointment to have my car detailed. Upon calling, the retailer answered the phone and when I told him that I wanted to schedule an appointment to have my car detailed, he said "What, do you have a voucher or something? I'm all booked up right now." He then told me to email him with my information and he would get back to me. I emailed him that same day. A week passed and there was no response. I then called again and this time there was no answer. I messaged the retailer on Facebook, and again, I did not receive a response. I called the retailer again and he picked up and told me to text him. After texting him my information, he told me that he would text me back later that same day. I have not gotten a response from him. I have been trying to redeem this voucher for two months now. I am extremely frustrated with Living Social for offering vouchers that the retailer cannot accommodate. I feel like this is fraud. I paid for a service and I have been running around trying to get this retailer to answer me with no luck. I paid for the voucher and it has not been redeemed. Therefore I am entitled to a refund because the retailer is unable to provide the service advertised.Desired Settlement: I would like a refund for the amount of the voucher paid because it has been two months and I have been unable to redeem it. I need my car detailed, which is why I bought the voucher. I am no longer willing to deal with a business that does not respect their customers.

Business

Response:

On September 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] has not been able to redeem the voucher she purchased with [redacted]. **. [redacted] would like a refund for this purchase.

Review: I had purchased a voucher for 3 hours of housecleaning from [redacted], MO. I had scheduled the service for 9/5/13, but no one showed up to provide the service and will not return my phone calls. Living Social will not refund my money because the voucher was claimed to be redeemed.Desired Settlement: I would like a refund of $79 for the voucher.

Business

Response:

On September 16, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on July 26, 2013 in the amount of $69 for [redacted].

Review: Living Social is knowingly misrepresenting a business on a deal it is currently offering, and has offered several times in the past.

Here is my most recent email asking Living Social to correct this misleading and inaccurate information: "Furthermore, I've asked many times - in writing and also by phone - for Living Social to correct the false advertising. The current deal that LS has with this company states, "100% recommended in LivingSocial member reviews" but we know that to be FALSE. By law, Living Social can not engage in false advertising. In addition, the law requires Living Social to notify anyone who purchased a deal of the facts related to the false or misleading claims. Because Living Social has not addressed this very serious issue in any way, I am contacting DC gov't"

Living Social's response on this issue, on 10/29, was: "we appreciate your feedback on [redacted] however, we can not guarantee any changes to a current deal.

>

>If you still have questions, please reply to this email. We're happy to help.

>

>Thanks for LivingSocial!

>[redacted] | Senior Consumer Services Representative | LivingSocialDesired Settlement: Living Social needs to

1) immediately stop/correct false and misleading advertising

2) ensure its claims are based on fact and correct any false/misleading info on current or past deals and

3) contact all purchasers of this and any other deal who could have relied on the false information.

It's fraud, and Living Social needs to stop it.

I would also like an apology in writing.

Business

Response:

On October 30, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on November 4, 2013 . **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because she

purchased a voucher on August 21, 2013 for $89 and she feels she had an

unsatisfactory experience and did not receive what she paid for when she

redeemed the voucher.

LivingSocial apologizes for the experience that **. [redacted] had with

this deal. Our records indicate **. [redacted] was credited 35 Deal Bucks, plus an

additional 57 Deal Bucks, totaling 92 Deal Bucks. This is more than **. [redacted]

paid for this deal. We understand that **. [redacted] isn’t happy with the way this

deal was advertised. This deal was very successful for LivingSocial and had

very few complaints. **. [redacted] was compensated for the issues she faced.

We hope that this resolves **. [redacted]’s issue.

Best regards,

[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Living social canceled their deal with our restaurant because of a personal issue. We signed a contract , rearranged business hours and changed the menu to revolve around this deal. We were giving very little explanation and were treated poorly.Desired Settlement: We would like compensation up to 1000 dollars plus a written apology. We changed hours, bought new and different product and planned for weeks around this. Also a formal apology is definitely requested. Thank you.

Business

Response:

On November 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 16, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is inquiring about why his deal was cancelled.

Review: I purchased 4 vouchers from LivingSocial for $400. The company they deal with to provide the service is non-existent.Desired Settlement: I purchased 4 vouchers from LivingSocial for $400. The company they deal with to provide the service is non-existent.

I need them to return my money. They recognize client company is not existence (or non communicative) but they will not return my money.

Business

Response:

On November 11, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

November 16, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he was unable to contact the merchant to redeem

the services.

LivingSocial

apologizes for the experience that **. [redacted] had with this deal. Our records indicate that we have processed the refund for $396 in

the form of payment received on November 15, 2013 and also credited 25 Deal Bucks

to his LivingSocial account for the delayed fulfillment of his request.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Review: I purchased a phone charging case on 11/27/13 via [redacted] (Order#: [redacted]) after purchasing an $18 Living Social voucher to be redeemed with [redacted] (**). I paid $5.95 shipping on **'s site. ** said the case would be shipped within 14 days. After multiple emails to **, I received a lie from Eric, the owner, that my case was shipped on 12/12/13. This was a blatant lie. According to the tracking number I was given, the case was not shipped until 12/30/13. It did not arrive to me until 1/4/14. Not only did the case take a ridiculous amount of time to be delivered and not only did ** lie to me, the case is defective. It causes rapid draining of the phone battery and will eventually short circuit the charging port altogether.

I contacted Living Social twice by phone and twice by email while waiting for the case but they would not refund the voucher. They defended the seller, **, and refused to offer any remedy.Desired Settlement: I want a refund of the $18 voucher. I DO NOT WANT LIVING SOCIAL CREDIT. I have already filed a Revdex.com complaint against [redacted] (AKA [redacted]).

Business

Response:

On January 12, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January

13, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is requesting a refund for her purchase of $18 that

was made on November 28, 2013 as the item took an extended amount of time to

ship and is also now defective.

We’re sorry for any

inconvenience that **. [redacted] has encountered with her purchase. We understand

that **. [redacted]’s order arrived later than what was originally communicated

with her. For that inconvenience we added 15 Deal Bucks to her LivingSocial

account on December 19, 2013 for her to use towards her next purchase with us.

As **. [redacted]’s voucher was redeemed successfully for her item we are not able

to automatically process a refund for her purchase back to her credit card. We’re

sorry to hear that the item she received is defective and at this time **.

[redacted] will have to return the item back to [redacted] first before we

would be able to process a refund. Once the item has successfully been returned

and that information confirmed with [redacted], we will be happy to assist

**. [redacted] with processing a full refund back to her credit card.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: LivingSocial's "Good Deal Guarantee" states "If you ever have trouble redeeming your Voucher for any reason, let us know. We'll work with you and the merchant to try to make things good."

I purchased a LivingSocial deal voucher earlier this year in which the merchant was unresponsive. I left messages that went un-answered, and was not able to use the voucher before the deal expired. I have contacted LivingSocial numerous times over the last several months about this issue, and they have not been helpful. They refuse to honor their agreement to "make things good". I have asked numerous times for a refund to my credit card, which they will not honor.

They have not held up their end of the the "Good Deal Guarantee".Desired Settlement: I want my deal voucher refunded in full to my credit card.

Business

Response:

On August 22, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on August 22, 2014. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she claims she has repeatedly attempted to contact [redacted] to schedule services with no response. [redacted] claims that

she has asked LivingSocial numerous times for a credit card refund that has

been denied. [redacted] also claims that LivingSocial is not honoring the

terms of the “Good Deal Guarantee” as described on our site.

LivingSocial has reviewed [redacted]’ account

and found that her first contact with LivingSocial regarding the trouble she

was experiencing with scheduling her appointment with [redacted] was on June 24, 2014 when she requested a self-service refund in the

form of Deal Bucks directly through her account. The reason given by **.

[redacted] for this refund request was “Unable to schedule/no available dates”. No

additional details of the experience were provided by [redacted] at that time, therefore the refund was processed in the form of Deal Bucks as requested. [redacted] then replied

to our confirmation of her Deal Bucks refund with more details of the trouble she was having scheduling with the merchant, so our Customer Service team attempted

to reach out to [redacted] to ensure they were open and

honoring all LivingSocial vouchers. It was found that [redacted] was open and honoring vouchers, which is why [redacted]’ request

for a credit card refund has been denied.

LivingSocial’s

“Good Deal Guarantee” states “If

you have trouble redeeming your voucher for any reason, please contact us at

http://help.livingsocial.com/contact_us so we can work with the Merchant to

resolve your issue.” [redacted] requested a self-service refund for

this voucher without requesting assisting from LivingSocial to resolve the

issue with the Merchant. This refund was requested more than seven days from

the date of purchase, therefore is only eligible to be refunded in the form of

Deal Bucks. This information is also listed in the details of our “Good Deal

Guarantee”, and specifically states “You can get a full refund on any

unredeemed, unscheduled Voucher within the first seven days of purchase. No

questions asked.” and “After the first seven days, you can exchange an

unredeemed, unscheduled Voucher until it expires for the paid value in Deal

Bucks.”

Since [redacted]’ refund request was made

more than seven days from the date of purchase, and it was determined that Mile

High Laser & Aesthetics is open and honoring voucher as advertised in the

original offer, LivingSocial is denying [redacted]’ request for a credit card

refund.

We hope that this resolves [redacted]’

issue. Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

1 - I always asked for a refund in full to my credit card, and stated this each time I contacted them. I NEVER asked for Deal Bucks, and have repeatedly told LivingSocial I DO NOT want Deal Bucks.2 - After LivingSocial followed up with the merchant, my deal had expired, making it unusable. Regardless of whether the merchant was open following their contact with LivingSocial, they were not responsive or available during the time I had the deal. I have tried to explain this to LivingSocial numerous times, and they either don't get it, or don't care about their customers, or both.

Review: I purchased a deal from the Living Social website for basic carpet cleaning services for 3 bedrooms and hallway from the [redacted] company. I made an appointment for the carpet cleaning for today (Oct 24 at 9am) and took a day off work to have the cleaning done. When I made the appointment over the phone, [redacted] asked if we would like to upgrade and we said No we would not. [redacted] arrived at the house and came in to look at the carpet. After that he asked again if we would like to upgrade the basic cleaning we had purchased to deep cleaning. We declined and said we would only like the basic cleaning services that we had originally purchased. Once we declined, he said he could not provide us the basic cleaning service because we would give him a bad review. We explained that we wouldn't give him a bad review, that we understand what we are paying for and don't expect the results of the cleaning to be the same as if we had gotten the deep cleaning. He still refused to clean our carpet and left.

Product_Or_Service: Basic Carpet Cleaning for 3 bedrooms and hallwayDesired Settlement: DesiredSettlementID: Other (requires explanation)

A formal apology from [redacted] of the [redacted] company for wasting our time and money.If advertising his business on deal websites: a disclaimer should be printed that he will not provide basic cleaning services if no upgrade is purchased.

Business

Response:

On October 24, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case

Number [redacted]. LivingSocial received the complaint on October 29, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she purchased a voucher for [redacted] for carpet cleaning for three

rooms and hallway, up to 800 square feet that wasn't honored as advertised. [redacted] had an appointment scheduled

for October 24, 2014 at 9 a.m. and [redacted] from [redacted] offered upgraded

services, which [redacted] declined. When [redacted] arrived, he offered these upgraded

services again, and refused to perform services outlined in voucher since [redacted] declined the upgrades again. [redacted] is requesting a formal apology from

[redacted] at [redacted].

LivingSocial recognizes [redacted]’s situation and

apologizes for the trouble she experienced redeeming her voucher for [redacted]. LivingSocial received a request for a refund for this voucher on October

24, 2014 due to [redacted] refusing to honor a basic cleaning as

advertised in this offer. LivingSocial issued a full refund to the method of

payment during this phone conversation with the LivingSocial account holder on

October 24, 2014.

Unfortunately, LivingSocial isn't able to

provide [redacted] with her desired outcome since we aren't able to speak on [redacted]’s behalf, but recommend that she contact them directly to address any

concerns she has with their business practices.

We hope that this resolves [redacted]'s issue.

Best Regards,

Sarah

Review: after multiple attempts to have what my refund returned to my CREDIT CARD, instead this company issued me what they call "DEAL CREDITS" and refuses to return my money back to my credit card.

I bought a service for handyman work. contacted the vendor for over 1 month and they wouldn't return my calls.

after getting fed up, I requested a full refund.

then months later I find this thing called "DEAL CREDITS" which I can only use at livingsocial.com. this is NOT WHAT I ASKED FOR WHEN I ASKED FOR A FULL REFUND SINCE THE VENDOR WAS UNWILLING TO PERFORM ANY SERVICES OR EVEN RETURN MY CALLS.

THIS COMPANY'S PRACTICES ARE REALLY SLEAZY. I HAVE ASKED THAT THIS COMPANY FULLY REUND MY MONEY AND CLOSE MY ACCOUNT BOTH WHICH THEY HAVE REFUSED TO DO.Desired Settlement: IMMEDIATE FULL REFUND AND TO HAVE MY ACCOUNT CLOSED AND ALL MY CONTACT INFORMATION PERMANETLY DELETED FROM THEIR DATABASES.

Business

Response:

On November 6, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 10297549.

LivingSocial received the complaint on November 6, 2014. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because he was

having trouble contacting a merchant associated with one of his vouchers. [redacted] is requesting that his Deal Bucks credit be refunded to his credit card due

to the merchant not honoring the vouchers. [redacted] is also requesting to have

his account closed and all of his contact information to be deleted from our

databases

LivingSocial apologizes for the trouble [redacted] has experienced with contacting the merchant associated with his voucher.

We have reviewed [redacted]’s request and found that our Customer Service team has

honored [redacted]’s request to remove his Deal Bucks credit from his account and

process a full credit card refund for the remaining balance. A total of $286.00

has been refunded to [redacted]’s credit card per his request.

We have also permanently deleted [redacted]’s

account per his request. Since there were two vouchers located on his account,

we have emailed those to the email address associated with his LivingSocial

account. Since [redacted]’s account has been completely deleted from our systems,

his past purchase history has been removed and is no longer be accessible by [redacted] or LivingSocial.

We hope that this resolves [redacted]'s issue.

Best Regards,

Sarah

My current experience with Living Social has been a nightmare. I signed my contract on Sept 22, 2015, as of today (October 23, 2015), my deal is not live. The Sale Rep was let go, along with many other employees, which is the reasoning I have been given for the delay. The Production Manager, Abigail P[redacted]continually ignors my requests for a call back, Her boss Tess will not return my calls. It took a week for the Merchant Center to take me seriously, however, although they have "reached out to the Production Team" there has been no response still. I keep getting promises but no results. Are they trying to avoid me, hoping I'll go away?

Review: I have purchased multiple Living Social offers with no issues. But in February of 2013 I bought an offer for a two night for tow in [redacted] for $499. The expiration date is mAY 2013. At the time of purchase didn't know the exact date I wanted to travel or redeem the voucher. On or around the 22nd of March I called the merchant to redeem my trio. The Merchant is [redacted]. The merchant said that they booked all available dates and that will not honor any more vouchers and to call Living Social for a refund.

I called Living Social and they said that refunds are offered within 30 days or if ther merchant is out of business. Well the merchant is on business but is not horing the coupon offer which is supposed to expire in May 2013. I request refund to my credit card of $499 or for Living Sociual to get the Merchant ot honor the offer.

The living social voucher number is [redacted] and was purchased on February 22, 2013Desired Settlement: Refuind credit card $499 or get merchant to honor offer

Business

Response: