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LivingSocial, Inc

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Reviews LivingSocial, Inc

LivingSocial, Inc Reviews (1202)

Review: I purchased a Living Social coupon and can't get the merchant to respond to my request for redemption. I've contacted the merchant multiple times and they won't contact me back. Due to this, I'm requesting a refund of my money from original purchase that I made through Living Social.

Customer service with Living Social says they won't give me a refund and obviously that's unacceptable. I feel like I've been stolen from and want my money back.Desired Settlement: All I want is my money back. I don't think that's too much to request.

Business

Response:

On June 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June

15, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he was denied a refund for his [redacted] voucher.

As has been

previously communicated to [redacted], a refund is only given within seven

days of purchase or if the business closes. As neither case applies here, a

refund will not be available for this purchase.

We are sorry that

we won’t be able to resolve [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: THIS WAS THE EMAIL I SENT TO LIVING SOCIAL

Regarding voucher # [redacted] for Carpet Cleaning from [redacted].

I purchased this voucher on September 26, 2012. When I applied, I was asked where I lived, and I answered "[redacted]" and was told that I was within their service area.

I planned to use the voucher after Christmas, sometime in early March. I called the # on the voucher ([redacted]) on March 7 and left a message. Someone called [redacted] returned the call the next day and said that his branch only serviced [redacted], but someone who could service my area would be calling me soon.

I called the same number a few days later and left a message that I had not been contacted, and that time on the voucher was running out.

I called on March 12th and again on March 27th, but no one ever got back to me.

I have gone out of my way to claim this voucher and do not want to do business with a company that does not return my calls. Therefore, in this particular instance, I would like a credit of $65 from Livingsocial. I use your service constantly, and am usually very satisfied with your providers and the service I receive from them. Thanking you in advance, I am [redacted].Desired Settlement: I will accept a refund in the form of a Living Social credit OR a refund on my credit card.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on

April 14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for carpet cleaning from [redacted] on September 26, 2012 for $65. He is requesting a refund

because he was not able to get in contact with the merchant to schedule prior

to expiration.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be processed within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. The voucher states the service area is [redacted],

which is not where [redacted] lives. As a courtesy outside of policy, the

purchase has been refunded in Deal Bucks as a credit to his LivingSocial

account. He may use this credit toward future purchases.

We hope that this

resolves [redacted]s issue.

Best regards,

Review: I purchased tickets to a boat ride around manhattan. I received a jury duty notice that prevented me from going on this trip. I called Livingsocial several times and spoke to different people who said they would refund

my money if I provided a copy of my jury duty notice which I did. I continued to call after that and was told that they would not refund my money due to their policy. I explained to them again about jury duty and was told

by a [redacted] that I could have postponed Jury Duty because he has done so in the past twice. He was extremely rude and condescending. I told **. [redacted] that that was illegal and he should not have be encouraging people to

postpone their jury duty as it is more important to fulfill your civic duty then go on a boat ride.Desired Settlement: I want my cash back

Business

Response:

Review: I purchased a Living Social voucher. The vendor did not respond when I tried to redeem it, so I requested a refund. Living social told me I had to contact the vendor. So I tried again with no luck. When I requested a refund again, they said they would only give me deal bucks because I was now outside their refund time frame.Desired Settlement: I want Living Social to refund the purchase price to my credit card.

Business

Response:

On August 12th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on August 12th. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she was denied a refund for her [redacted] voucher.

We apologize for the issues **. [redacted] has had attempting to

redeem her voucher. A refund is only given within seven days of purchase or if

the business closes. The voucher was purchased on July 24th and the

refund request made on August 6th which does not fall within our

seven day period. We have confirmed that the merchant is open and honoring

vouchers. **. [redacted] may redeem it until February 13th, 2014.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I cannot get a reply from the vendor. If LivingSocial will not provide a refund for this purchase, I would like their help getting the vendor to honor the voucher. Simply telling me to keep contacting them is not helping me to be successful and happy with my purchase.

My current experience with Living Social has been a nightmare. I signed my contract on Sept 22, 2015, as of today (October 23, 2015), my deal is not live. The Sale Rep was let go, along with many other employees, which is the reasoning I have been given for the delay. The Production Manager, Abigail P[redacted]continually ignors my requests for a call back, Her boss Tess will not return my calls. It took a week for the Merchant Center to take me seriously, however, although they have "reached out to the Production Team" there has been no response still. I keep getting promises but no results. Are they trying to avoid me, hoping I'll go away?

Review: I purchased a 2 night stay at a bed and breakfast winery in Oklahoma in May 2012 that was to expire in June 2013. I called right away and scheduled for April. I found out in December that I would have to have surgery in April and called right away to reschedule. They had a phone message that said they were all booked up till October and if you had a living Social voucher you would get to use it as a gift certificate but would still have to pay the other half in cash. I call over 6 months before the expiration date. I have tried to talk both with the winery and Living Social about this problem to no avail. I fell Living Social sold more vouchers than the business could accommodate. I have asked for a credit not refund. I feel they were fraudulent with this deal.Desired Settlement: I would like a credit of $181.00 on Living Social.

Business

Response:

On June 9, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on June 15, 2013. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because she was denied a

refund for her [redacted] voucher.

As has been previously explained to [redacted], the voucher in

question is subject to availability. [redacted] canceled her original reservation

at which time the merchant no longer had availability prior to the expiration

date of June 6, 2013. As it was specifically noted that the voucher is subject

to the merchant’s availability, neither a refund nor credit will be given.

We are sorry that we will be unable to resolve [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I have contacted living social for a refund on a deal I have purchased. The company failed to perform services and will not respond to my phone calls. Since I bought this deal through Living Social, they are the responsible party that needs to refund my money. They have been unwilling to refund my money and have wasted my time. Living social voucher: [redacted]Desired Settlement: I would like a refund and remunerations for the time I lost for waiting on services to be completed. I waited an hour for the company to show up on our prearranged date. My hourly rate for work is $35. I am asking for my time lost and a refund of my $50 voucher for a total of $85. Since it is really not Living Social's fault for not showing up, I would be happy with just the refund of $50 to my credit card.

Business

Response:

On July 29, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 30, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the

amount of $50.00 on September 12, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption for the voucher purchased toward [redacted].

Per LivingSocial’s refund policy (www.livingsocial.com/terms), a

refund will be issued within seven days of purchase or if the merchant has gone

out of business. The promotional value of this voucher expired on March 14,

2013, and now is valid for the paid value of $50.00 toward regularly priced

services from the merchant. We have confirmed that the merchant is still open

and willing to honor the paid value. In addition, this account is associated

with [redacted] and all future correspondence will need to between her and

LivingSocial due to our privacy policy.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My wife and I have called the business. They do not pick up during business hours. I have contacted living social and their refund policy includes if businesses don't offer the service/go out of business. I can't redeem this business if the parent company won't take calls or call back when I leave a message. I want a refund.

Review: I purchased the [redacted] deal in January 2013. I live in [redacted] California. Before I purchased the deal I made sure to check that there was one by my house. Living Social showed that I would be able to redeem this voucher at [redacted], just four miles from my house.

I called to make the appointment and was told that they no longer accept vouchers from living social and I would have to travel 30 miles from my house if I wanted to redeem the voucher. This is false advertising!!!!

Living social still has it on their site that you can use the deal in [redacted], CA.

I contacted for a refund, or even deal bucks, and all they sent back were two generic "we are sorry, we can't refund" messages that are automated.

This is the third time I have had issues with living social. I for one, will never purchase another deal from them. I had the same issue with [redacted] once, and they refunded my account within 24 hours. I am sickened by the lack customer service of this business.Desired Settlement: I would like a refund of my money, and for them to stop placing deceptive ads!

Business

Response:

On August 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 6, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has requested a refund for a purchase made on January 2, 2013 in the amount of $28 for [redacted].

Review: I purchased the [redacted] Simplify Me Matchmaking package on July 30, 2012. To date, I have not been matched and there has been little communication. I did not purchase the Speed-dating packages, which were $21 and $59 because I do not like speed dating. I purchased the matchmaking package for $239 ([redacted] - One ($21) or Three ($59) Tickets to a Speed-Dating Event; or a Simplify Me Matchmaking Package ($239)). This is what was told to me on 07/30/2012 "Many of our daters, like yourself, are extremely busy and can't possibly find the time to attend all of our fabulous events. With the Matchmaking services, we attend the events for you! This allows you the opportunity to keep your busy schedule and let us look for the right Date-Mate for you. With lovely Matchmaking clients signed up and two events per week - there are countless opportunities for us to find what you are looking for and make arrangements for your introductions." To date, all they want me to do is attend Speeddating events which I do not like and which is not what I purchased. They advertised that they are providing a "matchmaking service" it's approaching one year and they have yet to match me with someone. I've contacted LivingSocial on at least two occasions about this and they have done nothing to resolve the issue. I intend to file complaints with several consumer protection agencies against [redacted] and all their affiliates, [redacted] (whoever they are) and LivingSocial. It's unethical for a business to collect $239 for a service they say they can provide, but in fact cannot (misrepresentation). I also do not appreciate [redacted]'s disrespectful and condescending insinuations and rude tone. Please refund me $239.Desired Settlement: Please refund me $239.

Business

Response:

On April 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

April 6, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a Simplify Me Dating

Package from [redacted] on July 30, 2012 for $239. She is requesting a

refund because she states she has not been matched and has had little

communication with the merchant.

LivingSocial apologizes

for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. She had a lengthy back and forth with the

merchant. She gave her information so that the merchant could try to match her.

They sent her to complimentary events as part of the matchmaking process. They

suggested a match within a few weeks of her consultation, however, [redacted]

declined to meet the match, which was uncommon for the merchant, as it is their

job to match people together who they believe will get along. The merchant is happy to keep working on a

match for [redacted], however, they have not heard back from her.

The merchant has

attempted to work with [redacted] and will continue to do so if she wishes,

but we do understand her frustration. As a courtesy, 50 Deal Bucks have been

added to her LivingSocial account as a credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The response include false statements and the services I paid for was never received. I will take this to the FTC and all other consumer protection agencies at this time. I know what the refund policy states, however, the services that were paid for was never received.

Review: It's for a [redacted] deal Living social posted in May 2013. Original ad: Be the master of your own food destiny at this beloved hangout where you cook all you can eat mini pot... W/O reading further, I bought 3 thinking this is all you can eat deal. When I went there, it turns out to be for mini pot only and it's not all you can eat, so I disputed with living social and my credit card company of the two unused vouchers. Living social presented screen shot of a later apparently al[redacted]d ad, saying: Al[redacted]d ad: Be the master of your own food destiny at this beloved hangout where you cook a mini pot of meat and veggies.

I have screenshot of the original ad that I can present when needed, it's also all over internet on some old websites, all saying "all you can eat". This is apparent bait and switch and what got me angry is the attitude living social took when resolving this with me. Instead of settling, they refused my dispute, then presented fake ad to my credit card company. I think they were hoping I don't have the original ad saved, but I did. This is very deceitful and low for a big business to deal with a single person like me.Desired Settlement: Refund $30. Credit me $1000 for the time I spent resolving this (10 hours with living social, [redacted] card company, and Revdex.com, at $100 per hour - I have an hourly rate of $55 at work including benefits). $10,000 for frustration and suffering they caused me. $100,000 for punishment of false advertising so they don't do it again.

Consumer

Response:

"Before processing the complaint, we need you to provide some additional information. Please respond to the following points:

The Revdex.com is not able to process claims for punitive or consequential damages. This would include reimbursement of lost wages, telephone calls, in[redacted]st charges, car rentals, lost time, pain and suffering, etc. Since your request included damages, as such, we are unable to process it. If it is your position to seek restitution for damages, you may wish to consult an attorney. If you would like to remove the ancillary damage claims that are beyond the specific service/product costs, please let us know and we will be happy to re-review your complaint."

My response: OK then please take out my punitive damage request. I only request refund of the $30 that I was charged.

Review: I purchased an internet voucher for a local newspaper subscription which I never received. Upon redemption the merchant told me I would not be getting paper until the following week. Paper never came. I called once on it - still no delivery. Living social basically told me I had to get a refund within 7 days. How was I to know they were not going to delivee with their refund policy deadline. Tried to get a refund from the paper company and they say I have to go through living social. Living social refuses to refund me my money.Desired Settlement: Full monetary refund. I don't want to be coerced into accepting their product.

Business

Response:

On March 21, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 24, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund for a voucher purchased for [redacted] magazine and her request was denied.

A full refund was processed for this voucher was processed on March 24, 2013

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I have not received merchandise that was purchased.Living Social has withdrawn the money from my account. I have filled out the inquiry form on their website and all I was told was that someone would be contacting me. As of today I have heard from no one. That email was sent on the 20th of last month.Desired Settlement: Refund made to my [redacted] account.

Business

Response:

On October 10, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she hasn't received her merchandise or a response to her email.

We're sorry to hear that **. [redacted] had an unfavorable experience with her purchase. On September 19, 2013, we advised **. [redacted] that she needed to contact the merchant for information about her order, and provided a link to the merchant's website. The merchant will be able to provide **. [redacted] with a tracking number and a status update.

Review: I purchased a voucher for spa services and everytime I would try to book something, nothing is available. Living Socials has put an expiration date on the voucher with no guarantee that the service will be provided so it is possible for them to collect the money without any assurance the services you paid for could be redeemed. They would not allow you to refund the amount paid for the voucher eventhough no service has been performed and the request is made prior to the expiration.

Business

Response:

On March 22, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

24, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a spa package from [redacted] on September 21, 2012 for $125. She is requesting a refund because

she was unable to use the voucher prior to the expiration date of March 25,

2013.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may be issued within seven days of purchase

or if the merchant has gone out of business. [redacted]’s request is outside of

the policy. The voucher specifies, “scheduling required and subject to

availability.” The merchant was actively redeeming and making appointments

throughout the promotional period that lasted from September 21, 2013 to March

25, 2013. [redacted] wasn’t able to book her preferred time, however, the

merchant was scheduling according to their availability. [redacted] may still use

her voucher after expiration for its paid value towards services with the

merchant.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased four vouchers from Livingsocial for a [redacted] Festival taking place in [redacted]. I purchased these four vouchers on September 10, 2013. I went to register the vouchers in the names of the guests that they belonged to on October 11, 2013. When I completed this task, a few minutes later I had an alert from my bank ([redacted]) that $156.00 had just been charged to my bank debit card. I looked it up online and saw that it was from Livingsocial. I looked into my previous bank statements and noticed that I had already been charged $156.00 on September 10, 2013, the day I originally made the purchase of the four vouchers. I called Livingsocial to say that they had billed me twice by mistake and that I would like a refund for the four vouchers that I did not purchase. They customer service representative told me that there was nothing that they could do because it was a "live event." I explained the situation to him and he said that they could not refund me the money. I told him that I did not purchase these voucheres, which they charged me for them. I did not want a total of eight vouchers; I only purchased 4 and was being charged for 8. He offered me $10 of their deal bucks. I told the representative that it did not compensate for the other $146.00 that I was being charged for. Overall I was pleased with the attitude, and professionalism displayed by the customer service representative, however I do not want to be charged $156.00 for something that I did not purchase. I would like to keep my 4 initial vouchers that were purchased and paid for on September 10, 2013 and I would like to be reimbursed for the other $156.00 charged to my card on October 11, 2013.Desired Settlement: I would like to be refunded my $156.00 that was charged to my card on October 11, 2013 for four vouchers to the [redacted] Festival in [redacted], PA.

Business

Response:

On October 16, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made on October 11, 2013 in the amount of $156 for LivingSocial [redacted] Beerfest. **. [redacted] believes that she was charged twice for her purchase.

Review: I ordered a 3 pack oil change Living Social deal.

The deal was to include a punch card that was to arrive in the mail that I would then take into the oil change centers for them to punch.

This punch card never arrived in the mail as it was supposed to.

I emailed Living Social asking for a credit on my account since it is now too late in time for me to get 3 oil changes before the deal expires (Jan 2014)

They emailed back saying I cannot get a credit since it is too late.

I emailed again saying that isn't fait since they did not mail what they were supposed to mail.

They emailed again with the same generic auto email response saying it is too late.

I called them on the phone and I was told by the associate that they could not help me at all.Desired Settlement: I just want my 50 dollars back now.

A credit would be easier, but at this point it is probably best to just have a check mailed to my home.

Business

Response:

On October 18, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for his oil change voucher was denied.

Review: I bought 2 Yo Gabba Gabba tickets for [redacted] in Nov to be used in Feb. I paid $45 for tickets that the maximum amount of the face value was $35 and could only get a response that I had purchased the tickets more than 7 days from the complaint filed. I filed the complaint on the day of the show once I found out I had been overcharged. I saw several complaints with the same problem for the same show at other sites.Desired Settlement: I want a refund of the difference at a minimum or the total amount

Business

Response:

On March 13, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on March 20, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

felt as though she was overcharged for the vouchers she purchased for Yo Gabba

Gabba! Live!

Unfortunately all prices are set by both LivingSocial and the

merchant in question. We apologize for any inconvenience, but there is no further

recourse available for this issue.

Review: The issue is regarding the LivingSocial Me+3 deal where if I share my purchased deal and 3 friends purchase it, my deal is free. Having shared my deal, I later received an email from LivingSocial as follows:

Hey [redacted]!

It appears that you're quite popular! Three of your friends have pending deal purchases through your personalized link, which means that yours will be free! Your payment method will reflect your free deal within a week from today. It's a small token of our appreciation for spreading the word about LivingSocial.

I recently contacted LivingSocial about this and they replied as follows:

The email that you received with a notification of your successful use of the Me+3 promotion was an automatically generated email that gets sent out when three people use your link for the deal. After further investigation of your Me+3 deal we can see that the same person purchased two of the three deals. In order to qualify for Me+3 the three supporting purchases must be made by the different people and credit cards.

As I then explained to LivingSocial, I got no notification of this and by the time I initiated the inquiry with them, the offer was already gone and I had no chance to pass this along to any other friends who might have been interested in this deal. And in fact, I did have a friend who ended up buying it but who I had talked to but didn't buy it via my link because I told her I had already received the earlier email.

My issue is with the lack of communication after sending out the misleading email. First, this gave me a false sense of security thinking that I would get my deal for free and second, it deprived me of the chance to fulfill the deal afterwards had I known.Desired Settlement: Given the above, I am requesting a refund of $30 (cost of my deal).

Business

Response:

On March 4, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on March 5, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because of a

purchase he made on January 31, 2013, for [redacted] in the amount of $30.00. [redacted] requested a refund for his voucher because he believed to have qualified

for the Me+3 promotion.

Per LivingSocial’s terms and conditions ([redacted] did not satisfy the requirements set forth to validate a free voucher under

the Me+3 promotion. Our records indicate that two out of the three referrals

linked to [redacted]’s purchase were also his own accounts created under false

pretenses in an effort to defraud our internal systems. In order to qualify for

a Me+3 promotion, three separate people need to purchase the promotion in

addition to the initial purchaser. Out of the four total purchases made, [redacted] accounted for three of them. This is in direct violation of our terms and

conditions and he does not qualify for a free voucher.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

First, to address the business' concerns, there was not an attempt to defraud the business. The two other people mentioned by the business do exist and to make it simpler for one of them, I paid out of pocket initially for simplicity sake (they paid me back in cash later on). I did purchase the last of the additional 3 for myself (as I did not see the terms & conditions) but as stated earlier, my complaint/issue is with the misleading email that was sent out stating completion of the terms. As also mentioned before, I had another friend who also purchased the deal who could have done so from my link and would have been able to satisfy the last of the M+3 conditions.

I understand if the business feels the terms and conditions were not met; this I agree with after reading it. But as stated initially, the problem I have is with the misleading email confirming completion of the deal and no subsequent email stating that it was invalidated and thus depriving me of any chance to meet the required terms (since I never knew I didn't meet the terms & conditions).

Regards,

Business

Response:

Review: I purchased a deal through Living Social through [redacted] on March 10th, 2013. I had full intentions at the time of utilizing the voucher #[redacted] for carpet cleaning services when I was going to move. In early April I contacted [redacted] to schedule a cleaning service. I was asked for my zipcode which is [redacted] and I was given the responce that a service charge will be applied for service (around $20). I Informed to him that the fine print stated the "Distance restrictions apply; service area includes [redacted] metro area" in which [redacted] is a part of. I later notified Living Social customer service of the same issue and was given request #[redacted] via email. As of yesterday I was contacted by Living Social on the follow op to request#[redacted] via email and the response was "The zip code that this consumer provided for service is [redacted], which places him well beyond [redacted] Metro. The merchant confirmed the cutoff is more or less the 183 that divides metro from outlying areas. Service charge will apply for this consumer." Here is the situation, I bought this service because of the fact that it said [redacted] METRO AREA and it appeals to consumers in the METRO area of [redacted] which is to me as I am in [redacted]. Now if it said only available for the CITY OF [redacted] in the fine print which I always read then I certainly would have passed on this deal and would not have given it a second look because it didn't appeal to me since I am outside of the city area.

Here are links that describe the [redacted] Metro Area:

[redacted]f

If you type "[redacted] metro area" into google...what is outlined on the map?Desired Settlement: I would like a refund and for the company to be more specific regarding its advertising.

Business

Response:

On May 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 4, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he requested a refund for his deal with [redacted] and his request was denied.

As of today, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a balance of 69 Deal Bucks that will be valid until May 6, 2018. These Deal Bucks will be applied automatically to his next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased two vouchers from LivingSocial to purchase facelift skin cream by [redacted] Skin Care. Each bottle is normally $100+ in value. I paid $26 for each voucher. One voucher is redeemed per bottle. I redeemed these vouchers for two bottles of skin cream on 8/13/13. The merchant said it can take up to two weeks for your item to be shipped. I waited patiently until the beginning of September for my products. I contacted LivingSocial and they told me there was nothing they can do at the time except to wait for the items and contact the merchant for shipping information in the mean time. I waited another week for my items and still I never received anything and I never received a response to my email regarding the where abouts of my items. I have called several times regarding my products and it is now September 30th and still no items for my money. LivingSocial will not credit my credit for the voucher cost and shipping costs back to my credit since they heard on September 11th that the merchant shipped my items. ITs been three weeks since then and six weeks since I placed the order. I dont know what else to do to get my money back. Please help me!Desired Settlement: I want the money paid for both vouchers ($52.00) plus shipping & handling ($9.95) credited back to my card totaling $61.95

Business

Response:

On September 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9744617. LivingSocial received the complaint on October 1, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a deal with [redacted] Skin Care. **. [redacted] has not received his product and would like a refund back to his credit card for this purchase.

Review: I purchased a deal from LivingSocial.com for furnace tune up from [redacted] for $49. I contacted the company and made an appointment for the tune-up well before the expiration of the deal. The company came out and told me that they wouldn't complete the tune-up because I had problems with my furnace that were dangerous, turned off my furnace and gave me a quote for $1000-$2000. I contacted another furnace repair company as a second opinion on the repairs. They didn't find any faults at all and explained that I was one of many customers who this had happened to. The company lures you in with a cheap product only to made false claims of larger repairs. The second quote cost $70.

I did some research online to find out that mycounty was in the middle of suing this company for similar offenses and many customers had come forward with the same experience. I have written documentation that the company refused to perform the service I paid LivingSocial.com for. I have the $70 bill proving I had a second opinion done. I contacted LivingSocial's customer service department 3 times asking for a refund and they denied the request stating it was outside of their policy. I gave them all of this documentation as proof.

A company they do business with was trying to steal from me AND wouldn't perform the service I paid for. I'm out $49 for the service that they wouldn't do AS WELL as $70 just to prove them wrong that my furnace is fine. That's $119 for absolutely nothing. All that I was asking for is a refund of my original deal that their business partner WON'T honor. They are costing me an additional $70 that I'm not even asking for reimbursement, but I should. They did provide $10 in "deal bucks" which I can use towards another coupon deal. I want my money back; all of it.Desired Settlement: Full refund of original coupon deal, $49. I do NOT want credit towards another deal. I want the refund placed back on the credit card I used to purchase the deal.

Business

Response:

On March 3, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a furnace tune-up from [redacted] on October 17, 2012 for $49. He is requesting a refund

because the merchant gave him a high quote and said he needed extra work done.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may be issued within seven days of

purchase or if the merchant has gone out of business. However, due to [redacted]’s experience, his purchase has been refunded as a courtesy outside of

policy. It may take 3-5 business days to appear in his bank account, depending on

his banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

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Description: Internet Marketing Services, Online Networking, Coupon Services

Address: 1445 New York Ave NW, Ste 200, Washington, District of Columbia, United States, 20005-2134

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