LivingSocial, Inc

Review: I purchased a Living Social coupon for $399 to receive $1000 to spend on Hardwood Florring, refinishing or installation from [redacted]. I've contacted Living Social on serveral occasions because I w did not receive return phone calls. Livng Social told me I had to work out the issues myself, because they had paid [redacted].

[redacted] has NEVER completed the work and refuses to call me back. I will NEVER do business with Living Social againDesired Settlement: I've asked for a refund beginning one month after purchase and after giving [redacted] 3 weeks to respond to my phone call

Business

Response:

On April 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 24, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for her [redacted] voucher was denied.

We're sorry to hear that [redacted] had an unfavorable experience with her voucher. We've refunded $399 to the credit card ending in [redacted]. Depending on her financial institution, it will be posted to her account within three to five business days.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: Livingsocial advertised on their website that [redacted] was selling pearl sets and the exact delivery dates was 2-4 weeks. After I paid on Livingsocial websites and waited patiently for 4 weeks, nothing was delivered.

I have contacted Livingsocial and [redacted] for delivery and/or refund, both of them asked me to ask the other part for a "refund". I was told by Livingsocial that "a delivery is soon", but not even a thing was delivered. Many other customers have the same issues with Livingsocial and [redacted] sales. I have been collecting the list and some of them call Livingsocial/[redacted] "scammer".Desired Settlement: I require a full refund.

Business

Response:

On April 30, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 30,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a pearl set from [redacted] on April 3, 2013 for $29. She is requesting a refund because the item has

not arrived yet and she read negative reviews online for the merchant.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy and she is not entitled to any form of refund. The

fine print states to allow 2-4 weeks for delivery, and [redacted] did not wait that

specified period of time before requesting a refund. In addition, it is not

uncommon for the merchant to receive a very high volume of orders within the

first month of the promotional period due to customers ordering right away. [redacted] was informed that we contacted the merchant and they stated that the item

would be on its way. The merchant requested to be contacted at [redacted]

for more information. The LivingSocial representative that [redacted] was emailing

with has processed a refund in Deal Bucks as a courtesy outside of policy. This

credit may be applied to future purchases. Please note that [redacted]’s item may

still arrive, as the merchant stated the order was processed, but [redacted] did

not want to wait for the arrival.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I ordered the "pearl set" on April 3rd and 2-4 weeks from april 3rd is to April 17th May 1st. I still haven't received a thing from [redacted] and today is May 2nd.

Review: I made a couple of purchases through Living Social vouchers about a year ago. I received both products in a timely manner but I was not satisfied with them completely and, therefore, returned them to Living Social. The first product was called "[redacted] Grill from [redacted] which cost $19 and whose voucher was redeemed on 6/23/13. The second products was for [redacted] that cost $25 and was redeemed on 7/17/13. For the grill, I was not pleased with its performance over an electric grill as opposed to one operated by gas. Regarding the lanterns, I was simply not happy with the colors. When I ordered the them, there was an option to buy them in all white or in mixed colors. My complaint with both products is that I returned them due to dissatisfaction and Living Social either did not receive the returns or did not fulfill my request to be credited. In addition, I would like to mention that Living Social is an online voucher company that offers discounts on services and goods. I understand that I am writing to Revdex.com a year after the fact but I had tried to contact their customer service in writing but I could not provide proof of delivery since I did not purchase tracking for both products.Desired Settlement: I would like to be refunded Deal Bucks for the aforementioned grill and lanterns. Deal Bucks by Living Social is a form of store credit.

Business

Response:

On July 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 16, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she claimed two of her items have been returned to the merchant and she has not been given a credit for the amount of her vouchers. **. [redacted] purchased the [redacted] Grill voucher on June 17, 2014 in the amount of $19. **. [redacted] also purchased a voucher for the [redacted] Lanterns on June 25, 2013 in the amount of $25. **. [redacted] reached out to LivingSocial regarding each voucher before November 25, 2013. LivingSocial has researched **. [redacted]'s request and recovered the following details. Regarding the [redacted] Lanterns, the consumer was credited in the amount of 25 Deal Bucks on December 6, 2014. Regarding the [redacted] Grill, the merchant [redacted] did not receive the returned item from the consumer. As a courtesy, LivingSocial has provided credit to the consumer's account today in the amount of 19 Deal Bucks. We hope that this resolves **. [redacted]'s issue.

Review: I purchased a voucher for a 1 night hotel stay out of town. When going to redeem the voucher, the hotel would not let me book my stay, saying there were no rooms left. I called the Living Social customer service line and the woman I spoke with said I had to call the hotel and speak with the booking agent rather than book online. When I called the hotel, I got the same response, there were no rooms that I could book with a voucher. I called Living Social customer service back and explained the situation. The woman I talked to this time said that she talked to her supervisor and was unable to give me a refund.Desired Settlement: I would like a full refund for something that I paid for and am unable to use.

Business

Response:

On September 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on July 17, 2013 in the amount of $149 for [redacted]. **. [redacted] is requesting a refund due to her inability to schedule a reservation prior to the expiration date.

Review: Merchant failed to provide the services as advertised. We called the merchant 8 times between Jan 29 and Feb 15, none got answered or replied. We have all the phone call records. We asked for a refund which falls into the refund policy but got rejected.Desired Settlement: $85 refund to my credit card.

Business

Response:

On February 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on February 5, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for his [redacted] voucher was denied. [redacted] says he has not been able to successfully contact the merchant.

Review: I bought 4 vouchers https://www.livingsocial.com/deals/[redacted]-dental-exam-x-rays-and-cleaning?sh...⇄ for all members of my family.

And the only reason I bought it was because in the dentists list was listed one, which lives 5 minutes away from me.

I live [redacted]. That dentist was at [redacted]

We have used 3 vouchers over there and when few days ago (before the expiration) we tried to redeem last one, we found out that this location is gone out of business...

Well, the other locations are at least 40 minutes away with no traffic from us and I would never ever buy any discounted thing in that remote area.

Living Social refuses return my money, because they say other locations do honor the voucher.

While its true, they are too remote for me and I would NEVER buy if there will be no [redacted] location.Desired Settlement: PAID VALUE ($39) DOES NOT EXPIRE - I want a full refund on my last voucher as I will never be able to use it.

VOUCHER NUMBER: [redacted]

Business

Response:

On April 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 22, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on April 20, 2012 in the amount of $30. [redacted] would like a refund since the location closest to him is no longer in business and redeeming vouchers.

Review: I purchased a voucher through Living Social to purchase items from [redacted]. I ordered 4 items on 11/13/14. Delivery within 21 business days. As of 12/29/14 I still have not received my order. On 11/13/14 through Living Social Deals website I purchased 4 Angel Caller necklaces from [redacted]. I received emails on 11/13/14/ confirming each order and stating "This email confirms that your order was received at [redacted]. You will receive an additional email once your order is shipped with tracking information. However, please feel free to contact us by email at [redacted].com or toll free at ###-###-#### during call hours of 9am to 4:30pm M-F EST. Most of our pieces are all handmade by us, please allow up to 21 business days (EXCLUDING ALL WEEKENDS AND HOLIDAYS) for your order to ship/deliver. If this is a time sensitive purchase you "must" notify us immediately to see if your order can be expedited. In addition, if you have purchased a voucher through a partner website, you are not paying [redacted] for your item. We are the fulfilling company and this receipt serves as that purpose and will only show our retail price, not the voucher payment price.Thanks for using [redacted]". I called to check on my order on 12/9/14 since these were to be Christmas gifts. I was told that they would be going out together as one shipment and arrive in time for Christmas. Then I received separate emails on 12/15/14 confirming my order had shipped with the tracking number. When I checked the [redacted] website using the tracking number it states "preshipment info sent to [redacted] on 12/16/14, picked up by request on 12/16/14 at 4:34p.m. Knoxville TN 37932. December 16, 2014 , 9:01 pm Departed Post Office KNOXVILLE, TN 37932 Your item has left our acceptance facility and is in transit to a sorting facility on December 16, 2014 at 9:01 pm in KNOXVILLE, TN 37932. Information, if available, is updated periodically throughout the day. Please check again later". On 12/22/14 I checked the tracking again and there was no update so I called the [redacted] to inquire about the package. I spoke with Sheila and explained the situation and she said that a case would have to be started to check on the package. She gave me a case number and said I would be contacted within 72 hours not including the holiday. That evening I received a call from the Lakewood, Ohio post office. The gentleman I spoke with told me they could not find any other information than what I saw on the [redacted] website and the case would be closed. I called [redacted] and left a message regarding the order. On 12/23 I emailed Teresa as I received no call back from the message I had left. I received a nasty email 10 minutes later from Debra Cikovic stating "Ms. [redacted], First we did not "charge" you directly. Second, we shipped your order and I don't know if you realize this or not; it's Christmas and the post office has quadruple the amount of packages and just because the scan says one thing it doesn't mean anything other than it's en route. It could still show up in the next day without further scan. And, the post office does not consider anything lost for 14 business days. It's not been that long. I am sorry that you don't have your item yet. [redacted]". I then contacted Living Social since the order was placed thru them requesting a refund. They said it would take up to 2 days. I then received an email from [redacted] at [redacted] stating that [redacted] is not updating their system and to contact her on Friday if I don't receive the package. Then I received an email from Living Social to contact them. I called their number ###-###-#### and was told they would give me a credit with them that doesn't expire and they were sorry for the inconvenience. After numerous emails to [redacted] they are still saying they sent the items but I never received them. I did file a complaint with the Revdex.com of Knoxville TN but nothing came of it and they told me to file a complaint against Living social. Living Social's website states there is only refunds within 7 days but I had no idea there would be this problem until a month later when I didn't receive the items ordered. Living Social gave me a credit with them but after all the problems I've had with the order I placed I would not be using them again. I am on a fixed income and can not afford to just throw money away like this.Desired Settlement: Living Social was working with [redacted] to sell their product and since Living Social is the one that I paid they should refund my money. Since there was no way to foresee the problem that happened within the 7 day refund period and I contacted Living Social the next day after the problem this should be waived.

Business

Response:

On January 26, 215, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on January 28, 2015. Ms. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she did

not receive her order from [redacted] and would like a full credit card

refund.

LivingSocial apologizes for any frustration regarding this

matter. Ms. [redacted] called LivingSocial on December 26, 2014 regarding this

matter. At this time, she was offered a full refund in Deal Bucks, which she

accepted. The refund was processed as Ms. [redacted] requested. We understand that

she did not get the product from [redacted]. As a courtesy, we processed a

full refund to Ms. [redacted]’s credit card. $76.00 will post to Ms. [redacted]’s card

ending in [redacted] in three to five business days.

We hope that this resolves Ms. [redacted]'s issue.

Best Regards,

Sarah

Business

Response:

On January 26, 2015, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our January 30, 2015 response on

February 2, 2015. Ms. [redacted] rejected LivingSocial's response via the RevDex.com because when she contacted LivingSocial directly she was only

given the option of a Deal Bucks credit.

LivingSocial apologizes for any confusion. Ms. [redacted] was able to request a credit card

refund within seven days from the date of purchase. After this time has passed,

the purchase is eligible for a refund in Deal Bucks. LivingSocial handles each

request individually as we understand circumstances may fall outside of our

normal refund policy. Ms. [redacted] did not allow LivingSocial the chance to

contact [redacted] directly to get the status of her order. As a courtesy,

her redeemed voucher was refunded to Deal Bucks. At this time, this refund has

been reversed to Ms. [redacted]’s credit card. The refund of $76.00 was processed

on January 30, 2015 to her credit card ending in [redacted].

We hope that this resolves Ms. [redacted]'s issue.

Best Regards,

Sarah

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Already resolved the issue, this company is failing to provide a refund it promised in a prior complaint based on the fact that I am not using the same email address as before despite me identifying myself and providing a current email address. They promised a refund, I accepted it as adequate to resolve the issue, now they are engaged in a petty "I wont talk to you because you are not using the same address" and "I need to protect your account information" obfuscation instead of issuing the promised refundDesired Settlement: If they refuse to believe it is me despite providing all the needed identification done via this complaint process then they should mail a check to my last known address which has not changed and stop pursuing the need for a different specific email address to be used in the header of correspondence with them before they will address the obvious issue - failure to provide the promised refund.

Business

Response:

On June 12, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on June 14,

2014. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because a refund for her [redacted] Landscaping

purchase has not yet been processed.

We’re sorry for the inconvenience of this

delay. As of June 12, 2014, we have been awaiting a reply from **. [redacted]

to provide information that is needed to process her refund.

We hope that this resolves **. [redacted]

's issue.

Best Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because I have contacted them with a dozen emails and they reject all attempts to contact them because I am using this email address, not the one from years ago. They calim it is not me, they say they will only correspond with me and that it cannot be me from this email address. They ask for no info only that I write from the other email address. I did not have access to that for some time and could not use it.

Review: The following is what a merchant called "[redacted]" Located in Quebec, state on their front page of the web site, that there is a one year return policy. I have tried to sell these back but they are not genuine OME, they are compatible brands which no one wants, i.e. "[redacted].com", & "[redacted]." When one calls "[redacted]" no one answers the phone:###-###-#### When they reply via e-mail they are rude. Following their suggestions of what to buy that fits the printer I own, they will not take any responsibility. This could be because they are selling non-genuine OME items so their fit maybe bad for many printers. I have tried contacting Living Social they have not replied. Especially since they sold me a lemon of a product i.e one of their affiliates is selling items that do not fit printers because they are not genuine OME products. No one wants them for good reason, and returning them even though it says on the "[redacted]" website that it could be sent back up to one year for a full refund, yet it has been only 2 months and they refuse to exchange it because I am sure they do not have genuine items that fit my printer. Select Toner's claims on their front website page:

"REASONS WHY YOU SHOULD BUY FROM [redacted].COM

98% of Products stocked in OUR Canadian Warehouse.

1-year Money Back Guarantee.

We guarantee your Safety and Privacy.

Lowest Prices, Largest Selection, Best Value.

1 year Money back Guarantee. We stand behind our products and pay shipping on returns.

Quality driven, we make sure the products we provide are manufactured under ISO 9001 Quality Standards.

Professional Customer Service via Live Chat and Toll-Free.

We are here to helpDesired Settlement: I want to send them their items back for a full refund. the sooner the better. the items are safe and well cared for which is much more than how they are treating their customers.

Business

Response:

On July 31, 2014 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 1, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a credit card refund for her [redacted]ion voucher.

Review: I bought one of their deals, when I tried to use it I was told they couldn't help me, but come back on another day. I came back but hte offer had expired. I tried to use the funds, but they expected me to spend an additional 250. I said no, when I contacted Living Social I was told

"Hi [redacted],

We appreciate your loyalty and thank you for contacting us with your concerns. We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. We're unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy.

For many of our deals, you can still use your voucher for the paid amount beyond the promotional value expiration date. To find out more about using your voucher for its paid value of $39, take a quick peek at this article: What happens if my deal is expired?

You can also get more information on our refund policy here: Can I get a refund?

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services Representative | LivingSocial | help.livingsocial.com "

So when I asked if I was just going to be out my $40, I was ignored. I am very upset. I cannot believe it is acceptable to take my money and ignore me when I request helpDesired Settlement: I

Business

Response:

On May 8, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 10043644. LivingSocial received the complaint on May 18, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on September 13, 2013 for $39 and has since had trouble scheduling for an appointment with [redacted].

Review: On March 20, 2013 I purchased a voucher through Living Social for landscaping work through "[redacted]". I received the voucher via email and on March 27, 2013 emailed [redacted] (quoting my voucher number) and requested they contact me to schedule the work to be done.

After a week I had not received any response and emailed again - I sent a third email and no response from [redacted]

I then emailed Living Social regarding the problem and they responded stating the company [redacted] had received a larger than expected response and asked that I give them additional time to respond - I waited again another week and no response.

I emailed Living Social again and requested my money refunded due to the lack of response - they refused to refund my money saying that the return time had passed. I emailed them back reminding them they had asked me to give more time.

I received a response basically stating the same thing - the refund period had passed. I then emailed and told them I was going to contact Revdex.com with this problem

The next day I got an email from [redacted] saying they would put me on the schedule and leave the coupon under my mat which I did. That was April 14 - I've emailed them again as no one has shown up. No response has been received.

I feel both companies are disreputable and would like a full refund.Desired Settlement: Full refund of purchased voucher

Business

Response:

On April 24, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 25, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because she

felt as though she should be refunded for her [redacted] voucher.

Unfortunately we are unable to refund [redacted]’s voucher as it is

outside of our refund policy which was agreed to upon purchase. The voucher is

valid until October 16, 2013 and can be redeemed by contacting the merchant at

either [redacted].

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I attempted to resolve the issue first with LivingSocial but they have been uncooperative, argumentative, and unreasonable. I purchased a two nights stay at an inn back in early March, 2014 from LivingSocial for my wife and made reservations for Mother's Day more than two months in advance. However, when we arrived there we were turned away by the innkeeper because we had our 3 month old daughter with us (this was my wife's first Mother's Day, mind you). We were not informed that this was an "adults only" inn by LivingSocial via their terms and descriptions page, nor by the inn's website, and not by the innkeeper when we made a reservation in March. The deal had specified two people but we were not turned away because of a third person as our daughter is too young to count as a guest and we had stayed at two different inns nearby without any issue arising. The innkeeper stated explicitly that we were not being turned away because of an extra person but because that person was a child (baby in our case). Because our daughter is only 3 months old, she is still breastfeeding and must be with her mother at all times. Because we could not use this service which we purchased for $170, I requested a full refund from LivingSocial and they responded by fighting me tooth and nail and not returning a cent. Furthermore, they admitted that both they and the inn omitted a key condition of the deal which resulted in us being turned away, namely that the inn strictly forbid the presence of any and all children (including nursing babies). LivingSocial's customer service has insulted me and continually disregarded my reasonable request, even when referred higher up their corporate ladder. Therefore, I am opening this claim against them.Desired Settlement: I request a full refund of $170, an amount that is precisely what I paid them for a service that was not rendered to me.

Business

Response:

On May 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 18, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher on March 5, 2014 for [redacted] in the amount of $170 and was unable to use the voucher at the location due to restrictions described under [redacted]’s policy. Their policy state, “Our rooms accommodate two non-smoking, pet-less, fun-loving, hearty eating adults.”

Review: I have purchased multiple Living Social offers with no issues. But in February of 2013 I bought an offer for a two night for tow in [redacted] for $499. The expiration date is mAY 2013. At the time of purchase didn't know the exact date I wanted to travel or redeem the voucher. On or around the 22nd of March I called the merchant to redeem my trio. The Merchant is [redacted]. The merchant said that they booked all available dates and that will not honor any more vouchers and to call Living Social for a refund.

I called Living Social and they said that refunds are offered within 30 days or if ther merchant is out of business. Well the merchant is on business but is not horing the coupon offer which is supposed to expire in May 2013. I request refund to my credit card of $499 or for Living Sociual to get the Merchant ot honor the offer.

The living social voucher number is [redacted] and was purchased on February 22, 2013Desired Settlement: Refuind credit card $499 or get merchant to honor offer

Business

Response:

Review: I purchased a voucher from Living social for a cell phone case as a gift for my daughter for which she had to pay shipping charges. I was not aware that the person that was being gifted would have to pay to receive the gift that they were given. My daughter redeemed the voucher, and ordered the case, however, it was never received. After contacting Living Social and the merchant repeatedly and no gift being received, Living Social refunded me in something called Deal Bucks. I didn't pay with Deal bucks I paid in cash, and my daughter paid cash to have the "gift" shipped to her, so she was out the shipping charges because they gave me the Deal Bucks in the amount of the orginal purchase and 5 courtesy deal bucks for my trouble. It is not cash so I have no choice but to order another item, which I did. I ordered bracelets from [redacted], and I had to pay the shipping in CASH. The deal bucks did not cover the shipping. So I now have spent twice what the original deal cost, and my daughter is still out her shipping charges. This order was placed on April 23 but it has still not been received. When I contacted Living Social they directed me to contact the merchant [redacted], which I had already done, looking for my order. They did not answer until today when I threatened to file a complaint with Revdex.com. They said the order will be shipped tomorrow 5/7/2014, and I should receive it in 3 to 4 days. I contacted Living Social agin, and they instructed me to contact [redacted] again and have them cancel the order, and they will process a refund once I provide them with proof of the cancellation. I tried to contact [redacted], but again could not get them so I sent an email requesting the cancellation. In the meantime, Living Social contacted me letting me know that they will be able to give me deal bucks in the amount of the order (but not the shipping), and that was all they could do. So here we are back at where we started, with Deal Bucks, and me and my daughter being out the shipping costs forced to order more stuff from Living Social, for which I will have to pay more shipping changes. This is some kind of scam, like a pyramid scheme.Desired Settlement: I would like the cash back that I laid out for the voucher, and the two shipping charges for the items that were never received

Business

Response:

On May 6,

2014, the Revdex.com received a complaint about LivingSocial from

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on May 7, 2014. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for a merchant named

[redacted] on March 25, 2014 for $9 as a gift and the item was never received

by the gift recipient. **. [redacted] also claims that there were unanticipated

shipping fees that were paid directly by the gift recipient that have not been

refunded. **. [redacted]’s second complaint is that her refund was issued in Deal

Bucks and not to the original payment method. She made an additional purchase

on LivingSocial using these Deal Bucks for a merchant named [redacted] on April

22, 2014. **. [redacted] redeemed this voucher

on April 23, 2014 and as of May 6, 2014 when the complaint was filed, she had

not received her order, but had received confirmation from [redacted] that the

item would be shipped on May 7, 2014.

LivingSocial

has reviewed **. [redacted]’s complaint and would like to apologize for any

inconvenience she has experienced thus far. In review of this complaint, we

have confirmed that all shipping costs that are due directly to each merchant

are defined in the Fine Print of the deal, which is made available prior to, as

well as after purchase. **. [redacted] contacted LivingSocial on April 2, 2014 for

assistance with requesting the status of her order. LivingSocial advised her of

the standard two week time-frame for the order to be delivered. This information is also outlined in the Fine

Print.

If the

voucher was redeemed on the same day it was purchased by **. [redacted], the delivery

date would be April 8, 2014. Since the two week time frame had not yet expired,

LivingSocial asked **. [redacted] to allow the merchant the stated time to deliver

the item. On April 18, 2014, **. [redacted] reached back out to LivingSocial to let

us know that she still had not received her order. Once this response was

received by LivingSocial, we emailed **. [redacted] to offer a refund in the form of

Deal Bucks, along with an additional credit of 5 Deal Bucks for the amount paid

directly to [redacted] for shipping. **. [redacted] replied to our email on April 18,

2014 to accept this refund offer, which was processed the following day, April

19, 2014. Due to the situation, a refund of $9 has been processed back to **. [redacted]’s

original method of payment.

We

understand **. [redacted]’s frustration with the shipping charges being credited in

the form of courtesy Deal Bucks. Since LivingSocial did not directly charge **.

[redacted]’s account for the shipping costs, we aren’t able to refund this amount.

Due to the item not being received, we have credited 5 additional courtesy Deal

Bucks to her account. Due to the delay in the shipment of **. [redacted]’s order with

[redacted], we have credited 4 additional courtesy Deal Bucks to her

LivingSocial account. This is to help compensate for the shipping charged by

[redacted].

Best

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Today is May 8th, and I have not received the order from [redacted]. It has not shipped and I don't know when it will ship if ever. I have tried to cancel the order and to get my shipping charges refunded but they won't give me back the money. So I have a refund of $9, but I have spend $9 for the vouchers, and another almost $8 for shipping for items that I never received. How is this fair, and as for the courtesy Deal Bucks, What would I do with them. If I try to use them it will start the same cycle all over again!!!!!!!!!!!! I will order an item using deal buck, pay extra for shipping, never receive the item and then get the original purchase price back in Deal Bucks, and then we will start all over again with the scam.

Regards,

Business

Response:

On May 6, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 9, 2014 response on May 12, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com because she has not received her [redacted] order that was placed on April 23, 2014.LivingSocial has reviewed **. [redacted]'s request and apologize for any inconvenience she has experienced. [redacted] informed **. [redacted] that her order would ship on May 7, 2014 and take three to four business days to arrive. Based on this information, package delivery would be expected no sooner than Tuesday, May 13, 2014. [redacted] shipped this product directly, and they are available to assist **. [redacted] with any questions regarding her order.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased $10 LivingSocial credit at [redacted].com

I purchased from LivingSocial a voucher from [redacted] using that $10 LivingSocial credit.

The paid value of the voucher is $10. The return policy for Livingsocial credit at [redacted].com makes clear, "If you return your purchase, you will be refunded the amount paid."

I requested to return the purchase, but LivingSocial refused to refund the $10 credit in accordance with their policy.Desired Settlement: Refund of $10 Livingsocial credit

Business

Response:

On

April

16, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 18, 2014. **.

[redacted] sent a complaint via the RevDex.com regarding LivingSocial’s refund policy. **. [redacted] used a ten dollar promotional

code which he received from www.[redacted].com to

purchase a voucher for [redacted] on December 28, 2013. **. [redacted] sent in a request

for a refund on April 13, 2014 for his [redacted] voucher. **. [redacted] was

denied a refund as the promotional code discounted his voucher purchase to

$0.00.

LivingSocial

has reviewed **. [redacted]’s request, and we apologize for any confusion

regarding our refund policy. LivingSocial’s refund policy states that if a

refund is requested prior to the expiration of a voucher, a Deal Bucks credit

will be applied to the LivingSocial account. **. [redacted]’s voucher was

discounted to $0.00 due to the promotional code he received from a purchase

with www.[redacted].com. As **. [redacted] did not

pay any dollar amount to LivingSocial, his refund request was denied. Due to

the situation, we have issued **. [redacted] a ten dollar courtesy credit to his

LivingSocial account for the voucher in question.

We hope

that this resolves **. [redacted]’s issue.

Best

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I paid $10 in the form of credit which I paid consideration for through [redacted].com's subscription service. The deal voucher I purchased with it makes explicitly clear that the Paid value is $10.

Review: Living social was compromised back in late April. I lost all my vouchers and my $75 credit. I have tried to remedy the situation through repeated emails and one very long telephone call. I was put on hold for most of the 30 min. conversation. Was promised a week ago by [redacted] my account would be restored and still nothing. In the [redacted] over 40 people reviewed with the same complaint. How can they continue to sell vouchers when they won't restore our accounts??Desired Settlement: Restore my account with all my vouchers and my credit immediately.

Business

Response:

On June 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she needs her LivingSocial account reactivated.

Review: On July 18, 2012 I purchased a window cleaning service for $45 from [redacted] through Livingsocial (voucher [redacted]). The cleaning service was scheduled to be performed on 9/25 but I was informed on that date that due to a death in the family they would need to postpone. I sympathized with the tragic situation and agreed to an extension. I've tried numerous times to contact the vendor since then by phone and email with no success. It has been 9 months since my purchase and I believe the service will not be provided. I escalated this issue to Livingsocial requesting a refund but according to supervisor [redacted] they will only issue me credit for another purchase. As I do not intend to use the Livingsocial service again the credit is of no value. Livingsocial should be responsible for giving refunds to customers when their vendors do not provide the purchased service and the customer is not at fault.

Note that this is related to complaint #[redacted]Desired Settlement: Immediate refund of the $45 purchase price

Business

Response:

Review: I purchased a LivingSocial voucher for a massage and attempted to make an appointment by scheduling online, emailing and calling the business the massage was through. No one would ever return my call or email so I was never able to schedule the massage and now it's expired. I contacted Living Social 2 weeks before the voucher expired and the said that their return policy is that it must be returned within 7 days. I was sold a voucher I can't use at all without any option to return it. I didn't know after the first 7 days that the person would never return my calls or allow me to schedule an appointment. I basically threw away $40 that I will never get anything for.

I would like my money back. I am also going to file a complaint with the business the massage was supposed to go through. Terrible customer service through both companies.Desired Settlement: I would like a refund of the $40 I paid.

Business

Response:

On April 19, 2013], the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 21, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase she made for [redacted] on October 10, 2012 in the amount of $40.00. [redacted] would like a full refund due to her inability to redeem her voucher prior to the expiration.

Review: I received an email advertising for a resort stay and it said up to 7 nights for $234

However it was misleading and false because when you try to book it the 7 night is over &500

I find this tactic to be misleading and false

I have grid to get living social to honor their ad but they are not willing to do so

Please help meDesired Settlement: I would like living social to honor the ad

Business

Response:

On February 4, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

9, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he received an email about a resort stay for up to seven

nights for $234, but when **. [redacted] tried to book the stay the total was over

$500.

We understand **. [redacted]’s experience was disappointing, and we're

sorry for that. We would like to investigate this issue for them but aren't

able to locate the deal **. [redacted] is referencing. If **. [redacted] would please

respond and let us know the name of the deal, we would be happy to assist

further.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

You asked for the details, here it is

Up to 7 nights [redacted] for 2

Review: I wrote you yesterday regarding a situation with [redacted] and in that complaint did not ask for any settlement because I bought the deal through Living Social and assumed I would recover my money back from them. After telling them that the movers changed the time and size of truck at the last minute and then the owner yelled and screamed and cussed at me when I tried to ask him about it, their response was that I could not have my money back because the business already turned in the voucher for payment. Of course he did. That has nothing to do with me. He got paid for work that was not done. I didn't change my mind and decide not to do it. He called his movers while they were at my house and told them "Oh * her, we aren't doing it at all now", then collected his money for nothing. His movers even thought he was wrong and felt bad, and said they would do it for me on the side, but I was not going to pay again to these people. I cut my ties and had someone else do it and did have to pay again and take a day off of work. That was after he chose not to help me. Living Social took money for a "deal" that never happened through no fault of mine and I would like them to stand behind the businesses that they choose to promote. Thank you.Desired Settlement: I want back the $98.00 I paid to Living Social for services that were not rendered.

Business

Response:

On January 22, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on January 22,

2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is unsatisfied with the experience she had when trying

to redeem her deal to [redacted]. **. [redacted] had an appointment scheduled

with the merchant, but it wasn’t honored because of scheduling issues.

LivingSocial apologizes for

the inconvenience **. [redacted] experienced thus far. A refund in the amount of $98

has been issued back to the credit card originally used for the purchase. **.

[redacted]’s feedback regarding this deal is greatly appreciated, and we will ensure

it’s passed along to the proper channels.

We hope that this

resolves **. [redacted]’s issue.

Best regards,