LivingSocial, Inc

Review: I purchased a living social deal for [redacted]. When I purchased the voucher it was under the contigency that they would have events available for me to attend. Well once I purchased it the company stated on their website that they were full for the first two months. The following available month was July 8th, well I received a email the day before the event that they were canceling it due to the holiday (July 4th) and so many people called to switch into another date. At this time I told the company this was fine and I wanted to be in the following months date. The following month date was August 20th, I was re-registered for this date. On August 9th I received another email telling me that they were canceling the up coming event and since they put the event on living social they just weren't able to keep the events up due to people constantly wanting to reschedule. The email also stated that they were going to table the future events and resume in the new year. At this point they gave me the option to still leave my ticket open until then or get a refund. I told them I would rather a refund, I was emailed back and told I mst go through the company I purchase through to get this. When I went back to living social to get my refund, they refused to give it to me. They stated that the company hasn't cancelled their events and that the voucher has technically expired so they would only give me a credit. I told them this was unacceptable considering I tried to use the voucher 4 times total within the time frame and twice it was sold out and twice it was camceled by the company. I even told them I had the proof and all the emails that were exchanged and they still didn't care. I think it's cruel that they are promoting businesses with false advertising and then refusing to give the customer back their funds once the business that they promote on their site don't hold up to there end of the bargain.Desired Settlement: I want an apology and a full refund of my money.

Business

Response:

Wow!!! How does this company stay in business. First invoice I purchased and company closed before I had the chance to use it. Living Social gave me a "credit" and second company refused to honor the certificate. Tried calling Living Social and hold time was over an hour on the phone. No way to email them to resolve the issue. Do not do business with this company!

Review: I purchase an [redacted] cover from Livingsocial.com. The money was deducted from my account but I never received the product. The company that was suppose to shipped the item is named [redacted]. I made two complaints on Revdex.com. One was against [redacted] and the other was against Living social about two months ago. Revdex.com responded by stating that I needed to make my complaint against Living social and not [redacted] since I paid Living social and that they did not receive a complaint from me for Living social. I am now sending a second complaint against Living social.

My previous complaint # from Revdex.com is [redacted]Desired Settlement: I would like a refund of $26. The cost of the product and shipping and handling

Business

Response:

On December 28, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on December

28, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she didn't receive the [redacted] rotating case with screen protector

and stylus from [redacted]s.

LivingSocial

apologizes for the experience that **. [redacted] had with this deal. **. [redacted]

contacted us after the expiration date of her voucher, and we advised to

contact [redacted]s for order status since we don’t have access to their

system. LivingSocial is happy to help **. [redacted] to get in touch with the merchant.

We’re unable to fulfill **. [redacted]’s request because is outside of our refund

policy but we have credited her LivingSocial account with 10 Deal Bucks for the

inconvenience caused.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Review: They sold me a service and did not provide the service. Then refused refund.Desired Settlement: Provide service paid for or refund credit card

Business

Response:

On August 11th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August `12th. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because he was denied a refund for his [redacted] voucher.

As has been explained numerous times to **. [redacted], the request he

has made is outside of the refund policy which he agreed to upon purchasing. A

courtesy LivingSocial Deal Bucks credit has been offered to **. [redacted]. He can

accept this offer at any time by responding to the previous correspondence that

has been sent. A credit card refund will not be issued under any circumstances.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: Living Social would not issue a credit to my credit card for services that weren't rendered.

I purchased a Living Social voucher online for a house cleaning. [redacted] was scheduled for the service 7.22.13 but didn't come. I called [redacted] that day but they never responded. I called Living Social 7.24.13 to ask for a refund. After a few emails with no resolution ending 7.29.13, I called Living Social again 8.3.13 for an update. After 25 minutes, [redacted]., a supervisor told me they would not credit my [redacted] account. [redacted]. said that Living Social would let me have the voucher (for the company that didn't honor the contract) or give me Deal Bucks which can only be used through Living Social. After this experience, I have no desire to deal with Living Social again.Desired Settlement: A full credit to my [redacted] credit card.

Business

Response:

On August 3, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 4, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because they

were denied a refund for their [redacted] voucher.

We apologize for the issues **. [redacted] experienced while attempting

to redeem her voucher. As a courtesy, we have processed a full refund to the

credit card used for purchase. This will be reflected in her account in 3-5

business days.

We hope that this resolves **. [redacted]’ issue.

Best regards,

Consumer

Response:

I did receive a credit on my charge card. It’s just too bad after talking to Living Social for 10 days that I had to resort to filing a complaint with the Revdex.com before LS would issue it.

Thank you, Revdex.com, for your assistance.

Review: Bought coupon from LivingSocial.com for a [redacted]. Item came with no instructions on how to loosen the bracelet it fit. I attempted to search the vendor's website, YouTube and contacting [redacted] as well as Living Social...no response. I sat and tried to pull every cord on the bracelet and suddenly the entire bracelet unraveled and the beads shot everywhere. I contacted Living Social and was told they could not help in obtaining a refund because I had to contact the vendor. Living Social sold the product to me and it was defective. I have had no luck in a response from the vendor and Living Social refuses to take responsibility for doing business with an unethical company.Desired Settlement: Refund my money for the damaged item.

Business

Response:

On March 31, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

3, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a [redacted] from [redacted] on March 3, 2013 for $16. She is requesting a refund because she had

trouble adjusting the bracelet and it broke.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. While we apologize for her difficulty in

adjusting the size of the bracelet, we are not able to issue a refund for an

item that [redacted] broke. On the deal page prior to purchase, it said, “Adjust

the gray cord for a flawless fit.” The merchant’s website states, “Gray

Adjustable Cord for the perfect fit.” These two separate locations gave

guidance for how to adjust the bracelet. We encourage [redacted] to reach out to

the merchant to see if they can provide her with a resolution. Per the merchant’s

website ([redacted]), “You may also email us

at s[redacted] for questions relating to your order you can also

fill out our contact us form under the FAQ section.” There is a refund

authorization form there that [redacted] can use to attempt to exchange her item.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased a bed and breakfast deal from livingsocial. Several months before the deal was to expire, I called this business and attempted to book my reservation. After multiple times calling and leaving voicemails, I finally got a hold of a lady that told me she was teaching and was too busy to talk so I needed to call back later. I attempted to do so and, once again, received no answer. I called livingsocial and they called the business for me. Miraculously, the business answered for them (caller ID?). Because livingsocial notified the business that I would be calling, they answered when I called shortly after talking with livingsocial. I attempted to make my reservation with this business; however, the person who I was talking to informed me that they had no availability until well after the expiration date. I called in the fall time, the voucher expired in June, and there were no openings until the next winter (January or February is what he stated). I purchased this voucher assuming that I would be able to stay before the expiration date as long as I called the bed and breakfast well in advance (which I did). At the time, I was teaching full time and going to school full time and knew that my next school year was not going to work well with any 2 day vacations due to needing to work 2 jobs as well as going to school full time. Because of this, I called livingsocial and told them of my complaint: that I couldn't wait until another year to take that vacation and that although the business was extending their expiration date, that I bought that voucher with the knowledge that I could use it in timely manner. Livingsocial told me that since the business was extending their expiration date that they could do nothing about it and would not refund me.

Time went on, and in the summer (June), I called the business back. I called during during this month because the man I spoke to during the fall time informed me that I should call back during this month so that I can book a stay with them for the winter time. Although I would be forced to take leave from one of my jobs, I attempted to try and make a reservation with this business. Once again, I called and called and called and left voicemails. In addition, my boyfriend did the same thing. After a few weeks of not getting through to anyone, I called livingsocial. OF COURSE, livingsocial calls the business and the business miraculously answers the phone. Mind you, I had just called less than 10 minutes before calling livingsocial. I call the business and their answered my call since livingsocial called them to address the issue. This time, a woman answered (the teacher who told me she was too busy to talk to me the first go around). I told the woman that I had been trying to call their business for several weeks and that so had my boyfriend. With an edge to her voice, she denied receiving my voicemails and calls. I tried to overlook her attitude and I asked if I could book my stay. She told me she had no weekends available for a very long time and that I would have to stay during the weekdays. I informed her that could not be possible. She, pretty much, told me too bad and that was all that she could offer me. It is my opinion that this business shouldn't have sold so many livingsocial vouchers if they did not have the space to accommodate their customers.

I call back livingsocial to tell them of what happened. I informed them how incredibly rude the woman was to me and that they were once again informing me that they were too booked for me to be able to stay in an appropriate time frame. At this point, the voucher had just officially expired just a couple weeks before the conversation I was having with livingsocial (the THIRD conversation I had about this company with livingsocial). Even though the company informed me, and livingsocial, that they were extending their expiration date, livingsocial told me they couldn't give me a refund because the voucher had expired. Please keep in mind that I called livingsocial about this businesses horrible customer care months before the "official" expiration date. Now, literally 2 weeks after the expiration date, I'm being informed that they won't help me nor give me a refund because it is past the expiration date. The expiration date was June 6th. Because of being told in the winder I needed to call back in June, I started calling the business on the 1st of June. It was at the end of June that I finally got a hold of someone because I finally gave in and called livingsocial to tell them to call the business so that the business would then answer my call. The ONLY reason I called in June is because I was told my the business, and livingsocial confirmed on multiple accounts, that the bussiness is extending their expiration date. It is ridiculous that I have $181 down the drain because livingsocial could care less about me and the horrid experience I was having with this bed and breakafast voucher that I purchased from livingsocial.

1)The business never answered there phone,2) the lady who works their has a chip on her shoulder, 3)I was forced to be okay with having to stay well beyond the businesses expiration date, then I couldn't even stay on a weekend!, 4) livingsocial's only attempt to help me was to call the business and tell them to answer their phone, 5) I was told by a livingsocial manager that they wouldn't refund me because the business has every right to extend their expiration date (nevermind that the business never answered their phone and were rude to me) and I had to be okay with it and because I had received 2 refunds from them before,

I had purchased from livingsocial 53 times, and I was treated like a onetime customer. I stopped purchasing from livingsocial after being cheated and treated so horribly from a business associated with livingsocial and from livingsocial the**elves. I am still out $181, and as a teacher, counseling intern, and full time grad students, I can't exactly afford to have wasted that money. In my experience livingsocial could care less about their customers and they only seem to care about the businesses that put vouchers on their. It didn't matter to livingsocial how many times I called, or how long I was put on hold, or the fact that I went through hell. They lost a good customer. Thank goodness that I've had nothing but wonderful experiences with [redacted]. Shame on livingsocial for treating, what should have been a valued customer, like nothing and from cheating me. They did offer me a credit; however, I don't want to be forced to spend that money with livingsocial considering their horrible customer service.Desired Settlement: I want a full refund.

Business

Response:

On November 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

November 22, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she purchased a voucher on June 1, 2012

for the amount of $181. She was unable to reach the merchant to redeem the

voucher after multiple attempts, and their limited availability.

LivingSocial apologizes

for the experience **. [redacted] had with this deal. Our records indicate that

the merchant was open and honoring vouchers. According to the deal's Fine Print

the voucher was subject to availability. Although we were able to confirm

this on our end, we were aware of **. [redacted]'s inability to reach them on

her own, and the displeasing experience she had with the merchant when was

finally able to reach them. We offered a Deal Bucks refund to **. [redacted], a

cash value credit to use on our website, but she declined. Despite **.

[redacted]'s request being outside of policy, as a courtesy, LivingSocial has

refunded **. [redacted] the full amount of $181 to the credit card used to make the

purchase. In addition we added 20 Deal Bucks for the unsatisfactory experience

**. [redacted] had with this deal.

We hope that this

resolves **. [redacted]'s issue.

Best regards,

Review: The company in question sells pre-paid discounted vouchers that can be used for purchases on third-party retailer's websites. Vouchers are in the form of a number and PIN that can be used on those websites. I purchased one of these vouchers and received a number and PIN via e-mail. When attempting to use it on the retailer's website, the number and PIN were rejected by the retailer. I contacted the company in question for a refund ($18.75), to which I was refused. I am now out the purchase price of the voucher ($18.75) and have no VALID number or PIN.Desired Settlement: Full refund of $18.75, the price I paid to the company in question.

Business

Response:

On November 18, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 18,

2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he is requesting a refund because the voucher code

and pin number he received for his deal to [redacted] are invalid.

LivingSocial apologizes for the

experience **. [redacted] had with this deal. There was an issue with these codes

when they were originally uploaded. This issue has since been resolved, and all

affected purchasers were updated via email. We apologize if **. [redacted] didn’t

receive that response. We’ve confirmed both of **. [redacted]’s codes are

working, and can now be redeemed on the merchant’s website. We’re unable to

offer a credit card refund at this time because it is outside of our refund

policy. This purchase is nonrefundable and purchasers were made aware at the

time of purchase.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Review: Non delivery of product, refusal of redemption of [redacted] card payment.

I purchased an online Real Estate Course on or about April 26, 2013 from LivingSocial, which acted as an inermediary online vendor for [redacted] in New York (sp?). Due to an emergency health condition of a relative in Florida in that same week, I decided to hold off redeeming the product. On the eighth day since that purchase, I decided not to redeem the product and requested from LivingSocial to switch to any similar Real Estate licensing course taught in Florida, and otherwise refund the money on a non-delivered, non-redeemed product. (LivingSocial Help Request #[redacted]). Living Social responded that no similar Florida licensing course was offerred and that I was now outside of the "refund window" offerred by the product company, regardless of the non-delivery of product by the authoring third party vendor, "[redacted]" (sp?). The loss to me is $150, as I now intend to move to Florida because of the health issues of the relative, and a New York license would be meaningless.

I am now claiming fraud. It is wholly fraudulent to contain a refund window PRIOR TO DELIVERY OR REDEMPTION OF THE PRODUCT. I can expect a legitimate refund window AFTER delivery of a product, even a software-download delivery product, but to start a "refund window" at the time/date of sale, and NOT the date of delivering a product is ridiculous. I refuse to redeem a cancelled product, and will notify the credit card vendor of this serious fraudulent practice.

Curious note; The original payment statement was listed as being "sold" on April 26th, but was not physically available BY LIVINGSOCIAL STANDARDS until the next day, the 27th. Apparently the refund window of "7 days" started on the 26th, BUT ONLY AVAILABLE THE NEXT DAY, THE 27th, and my request for refund was filed with Living Social on the 4th of May, technically the 7th DAY OF AVAILABILITY, but the 8th day window of the non-delivered item of sale!Desired Settlement: Refund to me of un-redeemed, non-delivered credit card monies, and change of "Refund Window" to start from Time/Date of DELIVERY OF PRODUCT, or DOWNLOAD OF PRODUCT, rather than "date of sale". How can a company refuse reimbursement for a cancelled request for a product, prior to its delivery? No product was ever delivered, prior to cancellation.

Business

Response:

On May 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher and his refund request was subsequently denied.

As of today, a full refund has been processed to [redacted]’s credit card. He should expect to see the funds returned to his account within the next three to five business days.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I had purchased a voucher on LivingSocial for air duct cleaning for $44 ($49 minus a $5 promo code) for up 12 vents, 1 main duct, and 1 return. I scheduled an appointment and the technician came out. Before he started cleaning, he told me I owed an additional $150 because I apparently had 4 main ducts instead of just 1. I said just clean the amount of ducts that I paid for, but he refused. He called his manager and she stated that on the voucher it states "additional fees MAY apply". I told her "MAY" is different than "WILL" for extra costs, and to just do the cleaning that I paid for. She said no, so I refused the service because I was not going to pay all the extra cost that I was not expecting. When I contacted Living Social through email, about 3 or more times then a 2 hour long phone conversation, to receive my refund because I was dissasitisifed with the service and its false advertising, they refuse to give me my money back.Desired Settlement: All I want is a refund for the amount that I paid for this service that I never used because of its false advertising and complete scam of a voucher.

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for $49 on May 30, 2013 and feels that the deal was not honored as advertised.

Review: Hi Revdex.com Team,

I have bought a voucher at Living Social and I can't use it before the expiration date because the company who has sold them does not want to accept anymore person.

But I want to use it and I am not able to do it because of them. It is not my fault.

So I have requested a refund based on the Living Social policy and they are refusing.

Here is the refund policy of Living Social : LivingSocial will always honor your request for a refund of any unredeemed voucher if the merchant goes out of business before the promotional period ends.

That's exactly the case : the promotional period is not ended and the merchant goes out of business.

So thanks in advance for your support.

Do not hesitate to contact me for further details.

[redacted]Desired Settlement: I would like a refund or an extended expiration date until the company is able to provide the service in the same conditions.

Business

Response:

On March 19, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased four vouchers for a snowmobile rental from

[redacted] on November 20, 2012 for $500. She is requesting a refund because

the merchant does not have availability for the rest of the season.

[redacted] vouchers

state that they are, “Valid for redemption January 1 until March 31, 2013.

Reservations required and subject to availability and weather conditions.” [redacted] forwarded an email from the merchant less than two weeks before the

expiration of the voucher indicating that they were booked for the season. Availability

is often very limited and there may not be availability in the last few weeks

prior to expiration, as many customers may wait until the very end of the

promotional period to redeem. Although the merchant did not have availability

prior to expiration, [redacted] may still use the vouchers for their paid

value toward services with the merchant. In [redacted], the province where the

merchant is located, paid value never expires. We encourage [redacted] to

schedule with the merchant for paid value when they have availability.

We hope that this

resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have contacted the company in order to use my voucher in February (1 months and an half before the expiration) and they were already fully booked. I have been able to receive a mail from them proving this only after 1 month of complain (3 phone calls and 2 emails). Once I have received it, I have opened a claim to Living Social.

I don't want to use my voucher with this company at the excessive normal rate they propose. I want to use it at the price proposed (so 3h for 125$). They have accepted much more people than they could accept and that's their fault. If they don't want to accept my voucher for 3hours next season, they have to refund it.

Review: I bought a pool service coupon from living social for a company [redacted]. The conditions for the coupon did not state that I have to Give a CREDIT card to [redacted] , sign. Service CONTRACT with them , and replace major equipment that is brand new for no reason at a cost of $200. Living social deal never mentioned these conditions , and so far they have failed to show me any of these written in there terms and conditions section .These people are crooks and the coupons they sell are based on fraudulent terms . They don't disclose the terms and hope that the customer will take the bait .Desired Settlement: A full apology from the company and a full refund

Business

Response:

On May 19, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he was denied a refund for a voucher purchased on April 20, 2013 for $20.00. [redacted] had requested a refund because he felt that the deal was not being honored as advertised.

Review: I recently applied for a position at LivingSocial. Their hiring practice was unjust, misleading and unfair. The only thing I asked for at the end of the debacle was a refund on the last remaining deal I had purchased through them. The customer service agent was incompetent and unwilling to look at the situation as a whole. A small refund is the least they can do after everything I went through.Desired Settlement: I am considering taking legal action, but would be happy with: 1) A refund and/or 2) An apology in writing.

Business

Response:

On May 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 12, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made on April 16, 2013 in the amount of $350 for [redacted] feels that she should receive a refund due to her experience with the recruiting process at LivingSocial.

Review: I bought a living social voucher (Voucher Number [redacted]) for a [redacted] for a Two-Hour Semi-Private Surfing Lesson for Two People Including Boards and Wetsuit Rental on 5th July 2013. I called business to redeem the living social voucher multiple times. Each time they told me that they had classes available, but as soon as I mentioned the living social voucher the classes vanished into thin air. I contacted Living Social about this and they asked me to contact the business again. I did this in good faith and was the given the same run around multiple times. I asked Living Social to refund my money as the voucher did not live up to its promise. Living Social has refused to refund my money, which is I believe is a fraud. I believe they should refund my money without any more delay.Desired Settlement: I want a full refund as Living Social has not kept up to its commitment and sold me a voucher which was a fraud from the very beginning. I believe they should also compensate me for the time I spent trying to redeem their worthless voucher.

Business

Response:

On October 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 25, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on July 6, 2013, in the amount of $70 for [redacted]. **. [redacted] is requesting a refund due to her inability to redeem her voucher prior to the expiration date of October 26, 2013.

Review: I purchased two vouchers online from Living Social. Both vouchers were for the same company, [redacted]. One voucher was for "On-Location Hail -Damage Repair for Entire Car". The second voucher was for "On-Location Dent repair for One Car".

[redacted] was not honoring the terms of the vouchers. Living Social customer service was not addressing the issues we were having with [redacted] changing the terms of the voucher.

The expiration date for the vouchers has now passed and Living Social is not returning our phone calls or e-mails.

I purchased the vouchers according to the terms advertised. I would not have purchased either of the vouchers if the terms were what [redacted] changed them to be.Desired Settlement: I would like the purchase price to be credited to the credit card the voucher was purchased with.

Business

Response:

On 5/10/2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on 5/12/2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased two vouchers on 12/29/2013, each for $49. [redacted] had trouble contacting the company providing the service, and was also concerned that they were not honoring the full promotional value of the voucher. The merchant had advised her they were no longer providing on-site service as originally advertised.

Review: I purchased tickets to a [redacted] baseball game in one seating area via my mobile device. Once I reached my laptop, there were better seats available. I attempted to contact LivingSocial, but received no response. Via the automated system, Living Social will refund within 7 days. I purchased tickets in the better viewing area. The following day I contacted LivingSocial. I spoke with a representative by the name of [redacted] who advised me to gift the tickets because he could not offer a refund, per policy. I told him it LivingSocial states there are "no hassle" refunds within 7 days and its states the tickets cannot be gifted. He then told me he would send my request to a supervisor by the name of [redacted] and she will get back with me. Today, April 30, I received an email advising me to gift the other set of tickets because a refund will not be granted.

LivingSocial is attempting to stand by the fine print of no refund on the tickets while ignoring the no gifting portion and their statement of "no hassle" refunds within 7 days.Desired Settlement: I would like a refund in the amount of $118.

Business

Response:

On April 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 30, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for April 26, 2013 for [redacted] Tickets in the amount of $158. [redacted] would like a refund because she later found better seats and no longer wants the tickets she purchased.

Review: Dear Livingsocial.com, [redacted] &

I purchased a one year subscription to the [redacted] for Thursdays and Sundays through the Living Social website on 05-22-2014. Living Social solicited me and contacted me for the offer and not the other way around. I feel it is EXTREMELY DISHONEST for Living Social and/or The [redacted] to renege on the deal in this middle of my subscription. The [redacted] advertised this deal and sold this deal using Living Social as their agent. Both companies need to honor this deal until the one year subscription is over with.

This is the very first product/service that I have ever purchased from Living Social. This reneging on the deal in the middle of it thing does not happen with [redacted] has never done this to me.

What do I want? I want the rest of my one year subscription for Thursdays and Sundays for the [redacted]. I do not want the refund. I want the deal that The [redacted] advertised to me and sold to me through Living Social as their sales agent.

Unfortunately, the [redacted] has a monopoly on the newspaper business in Central Florida and you have to use them if you want to see store ads and manufacturer and store coupons. There is nothing to actually read in the [redacted], now. People only subscribe for the ads and the coupons. Central Floridians are getting tired of the [redacted]’s dishonesty and games. The games need to stop.

I think this Living Social offer was just a scam for the [redacted] to temporarily up its subscription numbers in order to get more advertisers. And, now that the [redacted] has secured the advertisers, they are ditching the Living Social customers who purchased subscriptions through their May 2014 offer. And, Living Social is not keeping them accountable or trying to make them honor their contractual agreement with its customers.

Both Living Social and The [redacted] need to honor this deal/contract. They advertised it. They offered it. I paid for it. They started delivering the newspapers 6 to 8 weeks ago. They need to honor the subscription that they solicited and initiated until the year is over. I actually expect a reasonable and honest response to this letter. And, I expect my Thursday and Sunday subscription to The [redacted] to continue for one year from the date that it started. If either company regrets their decision to sell this deal to the public, then they should not have sold the deal in the first place. You cannot go back after you have already sold something, collected the money for it, and started delivering it and decide in the middle of it that you don't want to go back and undo the deal that you initiated and that you solicited. This is very, very dishonest!

Sincerely, [redacted]Desired Settlement: Both Living Social and The [redacted] need to honor this deal/contract. They advertised it. They offered it. I paid for it. They started delivering the newspapers 6 to 8 weeks ago. They need to honor the subscription that they solicited and initiated until the year is over. During the month of May, Living Social sent out email after email to their customers soliciting them to sign up for the one year Thursday and Sunday subscription of the [redacted] that the [redacted] offered through their company. I got multiple emails asking me to buy this subscription. I bought it. Now, you need to fulfill the subscription until the year of Thursday and Sunday [redacted] newspaper delivery is over. If the [redacted] initiated this reneging of the deal, business, Living Social should be getting their lawyers involved for force the [redacted] to honor its sales contracts. Again, the entire thing is very dishonest. All I want is for the subscription that I purchased to be delivered until the year that I purchased is over with. I want both companies to behave honestly and do business in an honest and ethical fashion. To, me this is NOT to much to ask.

Business

Response:

On August 12, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case

Number [redacted]. LivingSocial received the

complaint on August 15, 2014. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she received notification from

LivingSocial that [redacted] would no longer be able to honor the One-Year

Thursday + Sunday Home Delivery Subscription that she purchased through

LivingSocial on May 22, 2014 for $10. [redacted] also claims that her

subscription began arriving six to eight weeks ago and she would like to receive

a full year’s subscription as advertised in this offer.

LivingSocial sincerely apologizes for any confusion

with the email [redacted] received from on August 12, 2014 explaining that

Orlando Sentinel was no longer able to honor the subscription that was

purchased, and that we would be processing a full refund. This email was sent

in error and has since been resolved by LivingSocial. [redacted] contacted

our Customer Service team on August 12, 2014 to express her dissatisfaction with

the situation. On August 13, 2014, our Customer Service team replied to Ms.

Sandberg’s request to apologize for the mistake and to let her know that her

subscription will continue with no interruptions.

We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Review: Over the past 6 months I have purchased various services from businesses on Living Social.com. These businesses have repeatedly failed to honor my vouchers for their services, for various reasons, such as the business' phone number being disconnected, repeated no-shows after scheduling an appointment, and repeated cancellations. Living Social has credited my account with "deal bucks" that can be spent on other services offered by businesses through the Living Social site, however, because I have continually been unable to successfully use a voucher that I have purchased I do not wish to continue doing business through Living Social.com. I did not receive the services I paid for, and I have requested a refund to my credit card from the site multiple times. I was credited with $15 as a result of my repeated complaints, but that is not the balance I am owed. I currently have spent $146 through purchasing vouchers on Living Social that have not be honored by the businesses and I would like this sum to be refunded to my credit card.Desired Settlement: Because the businesses offered through the Living Social website have repeatedly failed to honor the services I have purchased, I would like a refund to my credit card. I will not accept a refund in the form of "deal bucks" as I have no intention to continue wasting my time on services offered through Living Social.

Business

Response:

On July 26, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the

complaint on July 29, 2014. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she has experienced difficulty

scheduling with numerous merchants and would like her Deal Bucks balance

transferred to her credit card.

[redacted] first contacted LivingSocial via email to request an in policy

refund to her [redacted] account on January 13, 2014. Her request was granted and

her refund was processed on January 14, 2014. Between April 23, 2014 and June

15, 2014, [redacted] requested five self-service refunds; four of those were

requested to be refunded in Deal Bucks by [redacted]. The fifth refund was

requested to be refunded to her [redacted] account and this request was granted.

[redacted]’s next two contacts with LivingSocial were on July 12, 2014 and

July 13, 2014. In her email on July 12, 2014, [redacted] expressed her

concern with the trouble she had experienced in the past and requested that her

Deal Bucks balance be refunded to her credit card. This request was denied. Her

request made on July 13, 2014 was to request a credit card refund of her

voucher for [redacted] due to trouble redeeming her voucher. She also

requested, for a second time, to refund her Deal Bucks to her credit card. Deal

Bucks and [redacted] were used to make this purchase, which is why the refund was

processed back in two forms; $15 was refunded to her [redacted] account and 44 Deal

Bucks were refunded back to her LivingSocial account.

LivingSocial did not receive any contact from [redacted] regarding the

trouble she was experiencing with these merchants or any request for assistance

redeeming her vouchers. Additionally, for three of the five refunds, the reason

for refund [redacted] selected at the time of the request was either “found

a better deal elsewhere” or “changed mind/buyer’s remorse.” These reasons do

not specify that [redacted] experienced any difficulty redeeming these

vouchers.

LivingSocial will process a refund back to the method of payment for most of

our offers within seven days from the date of purchase. After seven days, all

refunds are processed in the form of Deal Bucks, unless LivingSocial has completed

a full investigation and determined that the merchant is not honoring the terms

of the voucher. LivingSocial’s Customer Service team is available seven days a

week to assist our members with any trouble they may come across while

redeeming their vouchers. At this time, LivingSocial is denying [redacted]’s

request to refund her Deal Bucks balance of 146 Deal Bucks back to her credit

card.

We hope that this resolves [redacted]'s issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Of the offers I've purchased with Living Social, many times I was not even able to schedule an appointment with those businesses within 7 business days because the businesses did not have openings. One of the refunds I had to request was with a Chimney Sweeping company, who cancelled my appointment the day before and could not reschedule with me for an entire month. When a voucher is not redeemed, a refund should be made to the original payment source, regardless of when the voucher was purchased. It is not fair that the customer should be forced to take "deal bucks" and continue gambling with unprofessional contractors whose services are offered through Living Social.com. I attempted to try other businesses through Living Social's website using these deal bucks, to make the best out of a bad situation. Again, I was left with a bad experience when the businesses I made appointments with "no-showed", even after rescheduling with them multiple times when they abruptly cancelled. I believe Living Social does not properly screen or maintain record of the businesses they partner with; one company I purchased a voucher for had gone out of business, with their phone disconnected. I cannot comprehend why Living Social would not refund the money for a service which was not received. It is criminal to withhold funds for products or services that were never delivered. I maintain my request to receive a refund to my credit card for the balance of my Living Social account, $146. Their denial of this request is unfounded, and I will be pursuing an attorney.

Regards,

Review: I purchased a trip through Living Social to the Dominican Republic for an all inclusive stay. The room pictured was nothing like the room I got. It had no hot water, no A.C. And was dirty! Come to find out it was a bait n switch cause we were taken on a planed sales pitch were we saw the room we were told we would get and was told by the salesman that they told Living Social to not show the pictures of the room after many complaint from people who fell for the same scheme and that Living Social is never available to fix the situation once you get there. We ended up having to buy a package to get the room we were promised and to get a room with hot water and air condition. We were also told Living Social knows this and it's a set up to get you there to buy packages from the resort.Desired Settlement: I have tried to get my money back from Living Social previously and all they will do is give me credit to buy something else from them and everything I buy has either been a scam or mis representation!

Business

Response:

On July 26, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on July 29, 2014. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

claims the trip he purchased through LivingSocial to the Dominican Republic on

June 1, 2012, valued at $900, was a bait and switch situation. He claims he was

taken to a sales presentation and was required to purchase an additional

package to get a room that had hot water and air conditioning. [redacted]

claims that he was given a refund in the form of Deal Bucks for this purchase,

but is now requested a cash refund.

LivingSocial has reviewed [redacted]’s

request and found there are two separate Escapes located on his LivingSocial account.

The voucher [redacted] claims is valued at $900 is valued at $879 and was for

[redacted] Resort located in [redacted], Mexico. This voucher was

purchased by another LivingSocial account holder on September 7, 2011 and

gifted to [redacted]. This voucher was claimed on his account and expired on

June 30, 2012. The first contact LivingSocial received from [redacted]

regarding this voucher was on June 26, 2014. It was at this time that [redacted] requested a refund because the voucher had expired and he didn’t get a

chance to use it. This refund was processed in the form of Deal Bucks as a

courtesy to [redacted].

[redacted] claims that the negative

experience he had was during his stay in the Dominican Republic, however the

purchase date and value are consistent with the voucher he received as a gift

for [redacted], Mexico that he wasn’t able to redeem before it expired. Upon

review of [redacted]’s account, we found a purchase on July 9, 2014 for

[redacted] Resort in [redacted], Dominican Republic. This

purchase was made using 288 of the 879 Deal Bucks that were available on his LivingSocial

account from the previously mentioned refund processed on June 28, 2014. Upon

review of all contacts LivingSocial has received from [redacted], we were

unable to locate any refund requests explaining [redacted]’s concern with the

quality of either resort.

LivingSocial

is denying [redacted]’s request for a cash refund since this request is

outside of our refund policy. Additionally, [redacted] has used a portion of

the Deal Bucks refund towards his voucher for [redacted] Resort, which was redeemed on July 21, 2014.

We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Review: On March 26 I purchased duct cleaning. I made an appointment for Friday March 29 from 1:30-3 for the tech to come clean the ducts. I was told they only worked M-F when I called to make the appointment, so I had to take 1/2 day off work. At 1:00 the company called and said they do not service my area yet and will in a month. I was upset that I had taken time off, but made a new appointment for Saturday April 27 - she said they did make weekend appts the other lady said they didn't...... On April 27 I called at 12:15 to confirm they were coming, she said yes they would be there between 1-3. They never showed up. I called and left a message at 3:30, then again at 4:30. It has been 5 days and no one has even returned my calls. On Monday April 29 I emailed Livingsocial for a refund. She said they had to investigate. I asked for a phone number I could call or have them call me - they would not. I emailed over and over explaining I do not want to deal with a company like this and want my money back. The last response I got from Livingsocial was to reschdule. I will not waste another day wating on someone not to show, I've done that twice. They refuse to refund me and to even call me, I've filed a chargeback claim with my credit card company.Desired Settlement: Livingsocial need to refund me and send me an apology.

Business

Response:

On May 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on March 26, 2013 in the amount of $15.