LivingSocial, Inc

Review: I called living social to have a refund placed back on my debit card. Living social advised me the only way it can be refunded is if it is placed back on my living social account. I purchased another product from living social, then requested the money be refunded back to my account. No one advised me that the "account" for living social meant their deal bucks. I thought "account" meant back to my debit card. They are now refusing to credit back my debit card for $70.00. They said there is a way to do it, but they don't have the capability.Desired Settlement: I would like the $70.00 placed back on my credit card.

Business

Response:

On July 10, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 17, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she

claims she was unaware that her requested refund on March 9, 2014 for [redacted] was processed back to her LivingSocial account in the form of

Deal Bucks. **. [redacted] is now requesting a credit card refund for these vouchers.

**. [redacted] contacted our Customer Service team on March 9,

2014 to request a refund of $70 for her [redacted] voucher due to

scheduling conflicts. LivingSocial refund policy allows a refund back to the

method of payment up to seven days from the date of purchase. The refund request

was made outside of our seven day policy and it was verified that Serenity

[redacted] is open and honoring vouchers. A Deal Bucks refund offer was

extended to **. [redacted] and she accepted this refund offer. **. [redacted] was educated

on how to use these Deal Bucks towards her future purchases.

Additionally, any purchase made using Deal Bucks are only

able to be refunded back in the form of Deal Bucks to the LivingSocial account,

since they are the method of payment. **. [redacted] purchased her second voucher

with LivingSocial on March 27, 2014 using 70 Deal Bucks and $10 was charged to

her credit card for [redacted]. She requested

a refund in the form of Deal Bucks using our automated system on July 2, 2014

due to scheduling conflicts, which was outside of our seven day refund policy.

This refund was processed on July 4, 2014.

LivingSocial apologizes for any confusion with the method in

which **. [redacted]’s refund was processed and any inconvenience this has caused. However,

since the refund was processed back to **. [redacted]’s account in the form of Deal

Bucks per LivingSocial’s refund policy and with her verbal acceptance of this

refund offer, LivingSocial is not able to offer a credit card refund for either

of these purchases.

Best regards,

Review: I bought a living social deal for a place that recently went out of business before I was able to redeam my deal there. I requested a refund of the purchase price since it will be impossible to use my deal now. The sites policy clearly states that if the business closes I am entitled to a refund. So far, despite several emails back and forth the company has refused to provide the refund.Desired Settlement: I want my credit card refunded for the purchase price.

Business

Response:

On June 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for his [redacted] voucher was denied.

We're sorry for any difficulties **. [redacted] experienced while trying to redeem his voucher. We've refunded $10 to his credit card ending in [redacted]. Depending on his financial institution, it will be posted to his account within three to five business days.

We hope that this resolves **. [redacted]'s issue.

Best regards,

Review: I purchased a LivingSocial deal for [redacted] to perform a "Two-Car Garage Organizing Service" on 5/9/2013. Voucher Number [redacted]. We have had issues outlined below and subsequently requested that LivingSocial give us a refund because the company was not providing the service we purchased in a timely fashion. Here is what we've done to try and get this service scheduled:

We did as the voucher instructed and contacted the company via email at [redacted], where they promptly emailed us back saying: "Please let us know three dates you are available and are best for you over the next three weeks, we will match up your schedule with our schedule and confirm with you within 24 to 48 hours upon receipt of your reply." We emailed them back the dates, and a few days later they emailed us back an available date that WAS NOT in the list of dates we provided. We emailed them back again and the same processed repeated itself. We tried to call them several times, using the contact phone number listed in the email:

[redacted],

[redacted] (Toll Free)

[redacted] (local)

[redacted] (fax) [redacted] We get a voicemail each time we call and we have left several messages on over the past few weeks. They did not meet our requested dates each time, and this is absurd to try and get an appointment with this company. They are bad communicators and do not provide the service in a prompt and accurate manner conducive to being able to use them.

I shared all of this information with Living Social and this is the reply I received from them:

Hi [redacted],

We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy.

You can also get more information on our refund policy here: Can I get a refund?

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services | LivingSocial | help.livingsocial.com

I did not think this was good customer service, and it certainly didn't solve my problem, so I contacted LivingSocial about this again, explaining in further detail what had transpired and they emailed me back the following:

Hi [redacted],

We have contacted the Merchant and confirmed they are honoring vouchers. The proper way to schedule is to email [redacted]. The Merchant will need your name, voucher number, address, and phone number. They will also like to have the four best dates you would like to be scheduled to better assist you. You should only call the merchant if you have a question that cannot be answered on their website. Thank you for your patience and understanding during this process.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services | LivingSocial | help.livingsocial.com

See how it jumped up to (4) dates required now, from the previous (3)? This just gets more absurd but regardless I want a refund and to be done with this terrible company.Desired Settlement: I want to be refunded the money spent on this voucher.

Business

Response:

On June 26, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 2, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

was requesting a refund for his [redacted] voucher.

We apologize for the issue **. [redacted] has had with scheduling his

appointment. We have confirmed that the business is open and honoring vouchers.

As the voucher does not expire until November 21st and the business

has not closed, a refund will not be given for this voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The company's response did not address my issue nor did it offer any sort of solution. All they did was verify that the company still existed. I am going to file a fraudulent charge with my credit card company if they do not offer me a refund for this dubious "service".

Regards,

Business

Response:

On June 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 8 response on the same day. **. [redacted] rejected LivingSocial’s response via the Revdex.com because he would like a refund for the voucher that he has had trouble scheduling.

Review: I purchased a deal for a [redacted] Race in [redacted] this August, LivingSocial has a program called Me+3 where if I purchase the deal and get three of my friends to purchase the deal mine is free. When I purchased my deal I shared the link with two of my friends who bought one for themselves then for a brother in law. so 3 in total. I then got an email from LivingSocial that says my deal is free and I can expect a refund in the same form of how I purchased the deal within a week. 8 days later I emailed them and got a response that says only 2 people bought the deal, the day after that I then called and spoke to [redacted], he told me the same thing, since one of the people I shared the link with purchased it twice for two different people it shows that only 2 people bought the deal and not really 3. [redacted] then spoke to [redacted] who was a part of leadership and unfortunately he/she did nothing for me except to offer $35 deal bucks. After that I spoke with the supervisor named [redacted] also who told me the same thing that since the system is only showing 2 people bought it there was nothing he could do or override. Being as I understand the situation fully, I think it is very deceiving to receive an email saying I can expect a refund in 7 days and then really only get $35 deal bucks and waste an hour of my time on the phone. They should hold themselves accountable for the email that there "automated" system sent out and refund me my $80.Desired Settlement: I would like my deal to be free and get $80 credited back to my bank account.

Business

Response:

On April 23, 2014 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 27, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is requesting a refund for a purchase made on April 8 in the amount of $80 for the [redacted] Race. **. [redacted] is requesting a refund because of our Me Plus Three program that recognizes a qualified amount of referral purchases to award a free voucher.

Review: This is in regard to a recent complaint that the Revdex.com recently marked closed -

Complaint [redacted]

I have not received any information from Living Social regarding the $89 it told the Revdex.com that it would credit to my account.

I am willing to settle for the $89 however, if this is not resolved immediately with them, I will call my credit card company and file fraud charges with them against Living Social.Desired Settlement: Immediate credit to my account for $89.

If this does not happen within 5 business days, I will file additional charges with the credit card company.

Business

Response:

On September 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because complaint # [redacted] was closed but **. [redacted] stated that she never received any response from LivingSocial regarding the issue with [redacted]. **. [redacted] would still like a refund to her account.

Review: I had an appointment for [redacted] Duct Cleaning through living Social today May 9 between 3-5. I specifically scheduled this as it was the only day I could be home during the week for the month of May. After spending the whole time waiting for them to show they did not.

After I filed a complaint with living social, they call to say I have the date wrong. I am not going to fight with them. I am a CPA. I keep detailed records. THEY have the date wrong. They did not deliver performance of my service with the agreed terms and that is breach of our agreement.

I want my refund and I want it now. This company and Living Social should both go out of business for fraudulent activities. I have read numerous reviews of [redacted] and Living Social with this company and not one has been good.Desired Settlement: I want a refund and I want to be done wasting my time. I really don't want to have to take this to court.

Business

Response:

On May 9, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May

18, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher on March 11, 2014 for $44 and claims

[redacted] Duct Cleaning didn’t

show for his scheduled appointment.

LivingSocial apologizes for the experience that **. [redacted]

had with this voucher. The refund

was processed in full on May 12, 2014 to **. [redacted] in the amount of $44. In addition, we have provided 35 Deal Bucks as a token of our gratitude for **. [redacted]' time and patience on this matter. These Deal Bucks are valid for a year.

We hope that this resolves

**. Horn’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered 5 outdoor lights on 28 Oct. from [redacted] through LivingSocial. I have yet to receive them. Repeated emails to the company have not been successful I did receive two emails. One on 18 Dec. "Please be beyond doubt as these products will reach you in-time for Christmas. We appreciate your patience. All we want for Christmas is a happy customer." Other emails have been not responded to. I have contacted LivingSocial but all I ever receive from them is form emails. It is nw way past Christmas and I feel that I have been cheated.If you send me an email, I will attach the relevant documents.Please assist me.[redacted]Thanks!

Product_Or_Service: 5 Outdoor lights

Order_Number: [redacted] Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my money back!

Business

Response:

On February 10, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted].

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

14, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he never received the Solar Walk Way Lights he ordered on

October 28, 2013, and would like to be refunded.

LivingSocial apologizes

for the inconvenience **. [redacted] experienced thus far. Our records show that

on January 28, 2014, **. [redacted] was issued a full refund back to the card

originally used for this purchase. If **.[redacted] has anymore concerns about

this issue we can have an [redacted] Consumer Service Representative reach out

to him directly.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I PURCHASED A PACKAGE TO [redacted] FOR 158.00 WHICH LIVING SOCIAL CHARGED TO MY CREDIT CARD.

I DROVE TO THE RESORT AND THE RESORT TOLD ME THEY OVERBOOKED AND TURNED ME AND MY FAMILY AWAY

AND SAID THEIR RESERVATION AGENCY OVERBOOKS ALL THE TIME AFTER A SIX HOUR DRIVE TO GET THERE.

WE SCHEDULED THE RESERVATION 2 WEEKS BEFORE THE EXPIRATION DATE SO NOW IT IS EXPIRED,IT IS

NOT MY FAULT THEY OVERBOOK, I NEVER RECEIVED SERVICE FOR MONEY CHARGED?

I EXPECT A FULL REFUND AND I AM GOING TO FILL OUT A COMPLAINT AGAINST [redacted] AS WELL.,

THANK YOU IN YOUR ASSISTANCE.Desired Settlement: REFUND TO CREDIT CARD

Business

Response:

On April 16, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

17, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased two vouchers for a stay at the [redacted] on January 26, 2013 for a total of $158. He is requesting a refund

because when he got to the hotel he was informed that they overbooked and he

was not able to stay.

LivingSocial

apologizes for [redacted]’s experience. We contacted the merchant and did

confirm that they unfortunately double-booked and that [redacted] was not able

to stay there. The purchase has been refunded and will appear on his bank

statement within 3-5 business days, depending on his banking institution. Also,

as an apology, 25 Deal Bucks were added to his LivingSocial account as a credit

toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: Hello,

On April 13, 2012 I purchased a deal from Living Social for an "Eight-Hour Introductory Course to Day Trading Equities with Free 1 Month Access to Professional Live trading Chat Room" for $99.00 from a the [redacted] located at [redacted], Phone # ###-###-####. I tried numerous times to schedule the course, but they always told me they had to cancel due to lack of participation / not enough students taking the course. Eventually the voucher expired and the owner of [redacted] was nice enough to say he would honor the deal for the full value. What he was not nice enough about was getting back to me as to when the actual date of the course was. I called to make a reservation a month in advance and he kept telling me to call back closer to the date to see if they had enough people for the course. The course is only held on Mondays. Flash forward to December 2013. I called to schedule on December 23rd. When I called to verify the class was still on the telephone line was not in service. I tried numerous times to reach them, but the number was never in service. I called Living Social and reported the complaint. I believe at first (and these call should all be records and emails documented) they were able to reach them and told me to try them. I tried them and left a message and never heard back. By this time I had already taken off of work and lost a vacation day (because I need to take off of my full-time job in advance) and did not attend the course. I was pretty frustrated and I know that even though outside of the refund policy LivingSocial is usually (and I say usually due to the rest of the story) great about offering deal bucks - or virtual store credits back to use for other services. I called Living Social near the end of the year and spoke with a male about the issue and he told me a refund would be issued. He had tried unsuccessfully to get a hold of anyone at Equity Trading. I then checked my account a couple of weeks later and saw $39 dollars in the account in the form of deal bucks. I called back and said he had credited me the incorrect amount. I assumed he credited me for the basic option of the deal instead of the Option I selected. I emailed and spoke with two other reps from LivingSocial in January explaining to them that this male (whom I wish I got the name of) promised me a refund in the form of deal bucks for the Equity Trading Deal. They said that I called about another deal for which I did call and the deal bucks were for that deal, yet no one ever told me I was getting a refund for that deal (sadly I know it looks like the girl who cried wolf, but I had an issue with [redacted] as well). I felt as if they were making it up so they didn't have to refund me the higher amount. I also didn't do due diligence on my part and get the names/ext. of those who had previously helped me; however, I vaguely recall someone responded to my inquiry about [redacted] as being too bad too sad, you can still use the paid value towards the service there, but we cannot extend the deal bucks back to you. I was like OK whatever, it's $34 bucks towards a full price massage who cares. I'll take a loss on this one. What I did not want to take a loss on was the [redacted] deal; however, I am so disgusted with the lack of response about this deal/company I don't even care that I am not getting that money back! When I emailed and called LivingSocial about this deal (yet again) they told me they had to try to contact the owner. They tried and they contacted him and he told me what I already knew, he would continue to honor the voucher. Great. He asked me to come in Monday, January 21st. Again, I explained to him I live an hour away and work full-time and couldn't just take off of work on a whim. I need to schedule something in advance. This conversation took place on January 16th. He told me to email him because that was easier, so I emailed him and he never responded. I emailed him about the class on the 3rd and if he could let me know this week if it was still on. Not one single response again. It's to the point where I don't even want to take the course anymore. I am tired of trying to schedule it, not being able to take off, taking off and having the class cancelled, no telephone lines in service etc. I am tired of customer service representatives at LivingSocial telling me they are able to contact the vendor so I cannot obtain a refund in the form of deal bucks WHEN THEY ALREADY TOLD ME THEY WOULD REFUND ME!

At this point I don't care to take the course. I am so disgusted by all of the time, cell phone minutes, and emails I have wasted. It's because of this frustration that I have decided to file a complaint with the Revdex.com. I don't think the refund practice was fair at all.

I have contacted LivingSocial numerous times about my deal with [redacted]. The last time a representative was able to contact the owner, [redacted] and I spoke about me attending the possible class on February 3rd, 2014. He said to email him because email was a better way to reach him. I emailed him on on January 16th, 2014 and stated the following:

"As mentioned, I do work full time about an hour outside the city and would need to give notice in advance of taking time off; therefore, if you could please let me know as soon as you know (hopefully within a day or two) if the class on the third is still available via email it would be greatly appreciated."

Low and behold it is now January 30, 2014 and I have yet to hear from him as if to whether or not the class is on for February 3rd, 2014.

I'm tired of trying to get a hold of him. I'm tired of asking for a refund and being told we can contact [redacted] and he said he would honor the voucher and he is open and holding class. I can consider that money as "lost in the wind. " The way this whole situation has been handled has left me so annoyed I don't even care about "[redacted] away" the $99.00 anymore. The level of customer service from both parties leaves something to be desired.

I'm done. As soon as I utilize my last voucher I have purchased from your organization I will delete my account.Desired Settlement: It would be nice to be given the $99 dollars back; however, I know refunds are not provided except in the amount of deal bucks and this whole entire experience has left me so annoyed that I don't even want to continue to have a LivingSocial account or purchase from them and run the risk of playing a gamble of getting unreliable vendors going forward (I plan on using my last voucher because I had been to the business before and happen to know it was reputable, unfortunately more often than not it seems I have issues with the vendors whose deals I have purchased).

Business

Response:

On January 30, 2014 the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

2, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is not satisfied with our customer service and states

that she was told she would receive a refund in the form of Deal Bucks for her

purchase made on April 2012 in the amount of $99.

We’re sorry to hear

about the experience that **. [redacted] has experienced. We see that she has

contacted us several times since purchasing the deal in regards to the issues

she was having with scheduling the class. We have processed a full refund for

**. [redacted]’s purchase back into her LivingSocial account in the amount of 99 Deal

Bucks. These Deal Bucks do not expire and can be used automatically towards her

next purchase with us.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: Livingsocial failed to disclose that the deal with [redacted] always requires a mandatory $50 in travel time.

To me, if [redacted] is going to require and additional $50 fee on the promotion, that should be disclosed by Livingsocial upfront. E-mails to Livingsocial have not been fruitful. [redacted] didn't seem helpful, either.Desired Settlement: Livingsocial and/or [redacted] should Refund of the $50. Livingsocial needs to have full disclosure of such mandatory fees in the future.

Business

Response:

On January 30, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on February 2,

2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he wasn’t made aware that he would need to pay at $50 fee

to the merchant when he redeemed his deal to [redacted].

LivingSocial apologizes

for the inconvenience **. [redacted] experienced with this deal. At the time of

purchase our consumers were made aware that additional fees may apply and to contact

the merchant for more information. LivingSocial is unable to issue a refund for

charges not paid directly to us. If **. [redacted] would like to be refunded for the

fee paid to the merchant, he will need to contact [redacted]

directly. For the inconvenience we’ve credited 25 Deal Bucks to *. [redacted]’s

account.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It's not "additional fees may apply" in the fine print, but WILL apply. Since this fee is always charged, it should be disclosed in the fine print or this is just plain dishonest. Livingsocial refuses to hold anybody accountable.

Anyhow, I've already closed my Livingsocial account, so any credits are just going into a black hole. So, how about a $50 donation in my name to a charity: [redacted] in [redacted], CO ([redacted])? And, Livingsocial needs to agree to hold merchants accountable when hidden fees always apply.

Regards,

Business

Response:

On January 30, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our February

4, 2014 response on February 4, 2014. **. [redacted] rejected LivingSocial’s

response via the Revdex.com because we did not disclose within the

fine print of the deal that there would be an additional charge in regards to

distance fees.

We’re sorry for any

inconvenience experienced by **. [redacted] in regards to this deal. We confirmed

with the merchant that the fee that **. [redacted] was charged by [redacted]

is a charge specific to him and his location that he was moving to and from. This

information was disclosed to **. [redacted] prior to the merchant arriving for the

move. Within the Fine Print section of the deal we clarify with consumers that

pre-consultation is required and state that extra fees may apply for their

service. As this amount is not something that is charged for all consumers, it

was not mentioned within the Fine Print section as being a mandatory fee.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

When I called [redacted], they said they always charge this one-time service fee. If it's always charged, then it should be disclosed as a mandatory fee as opposed to "may charge" which construes that the fee is not always charged. The English language should be exact and Livingsocial and [redacted] doesn't seem to think this way.

Furthermore, I live in a county that is listed as being in their service area. And, the [redacted] simply had to unload something, so they didn't even have any transportation costs beyond a few dollars in gas.

Thus, this is an unacceptable business practice.

Regards,

Business

Response:

On January 30, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our February 4 response on February 6, 2014. **. [redacted] rejected LivingSocial’s response via the Revdex.com because it wasn't disclosed in the Fine Print that there was a mandatory $50 fee that was to be paid to the merchant.

Review: On 6/22/13, I purchased a voucher for 2 nights to stay in a Victorian, [redacted]). I had until 12/12/13 to use the voucher. On 8/1/13 at 9:57am, I called [redacted] to make reservations. They confirmed my stay and said that a confirmation number wasn't needed, just show up. On 8/30/13, about 1:20pm, I arrived at [redacted] only to be told that they didn't have our reservations. [redacted] (owner) said that they were booked. After threatening to contact Living Social to see what to do, [redacted] offered a complementary night in the Victorian ([redacted]). She said it was free that night, but booked completely the rest of the weekend. She also said several times that this had never happened before. This was a very stressful situation to us as we've never been to this area before and didn't know where to stay. [redacted] gave us some visitor information before she disappeared. It was dated 2010 and proved to be useless. We drove around the nearby towns to discover [redacted] is a depressed area. The next morning when I went to talk to [redacted], she admitted that this had happened once before but gave me two different stories. I asked her if she would call me that day if anyone cancelled since we had no idea where we would be staying. She then offered to let us stay in the bunkhouse. We were stressed, didn't sleep well and not knowing any better, we said we'd stay in the bunk house - which turned out to be her and her husbands home (sleeping area). The next morning, Sunday 9/1/13, we met other guests at the kitchen table at breakfast. It turned out that the Victorian wasn't full. There was only one other couple staying in the 3 bedroom 2 bath house. He is a friend of the owner's of [redacted]. After breakfast, we went to talk to the owners, [redacted] and [redacted], of [redacted], and they were no where to be found. We got our stuff and left. When I returned home, I looked for the phone records and my notes to confirm that I did make the reservation. My mistake was I didn't contact Living Social immediately upon my return. The first of the month is always very busy at work. I filed a complaint to Living Social on 9/13/13. They responded the next day saying that they would compensate me $260 online credit. Their refund policy is such that you need to ask for it within 30 days of purchasing the voucher. It wasn't my intent to ask for a refund. If I had known this trip would go so horribly wrong, I would have done things differently. I asked for a monetary credit. Then, a [redacted] got involved twisting the information around that I had sent to them. She implied that I should have called Living Social immediately this when happened and I should not have stayed the initial night at [redacted]. By staying there, I voided my complaint. This upset me more. We were essentially out in the country with no where to go. Even if I finished my complaint on 8/1/13 and hit send, Living Social takes 24 hours to respond. That was a holiday weekend. Should we have slept in my car? [redacted] now says that their computers are set to refund within 30 days of purchase. After that, there is nothing they can do.

This is very upsetting to me. I can send you the documents I sent to Living Social: my initial complaint, phone records of the call and pictures of the bunk house we stayed in. The stress involved and time lost looking for place to stay cannot be returned to us. The voucher I purchased was to stay in a Victorian House for two nights. They put me in a bunk house for one of those two nights. How can Living Social not do something about this?Desired Settlement: I want a full monetary refund for the voucher I purchased - $260. Our Friday afternoon was spent looking for a place to stay Saturday night because the merchant, [redacted], at [redacted] was not honest with us. I would have settled for $130, but after going back and forth with Living Social - more waste of my time - and dealing with the attitude of [redacted], I'm asking for a full refund. She didn't read anything I sent over. Instead, she started accusing me of doing wrong. I'm sorry, but this is not acceptable to treat clients this way.

Business

Response:

On October 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 1, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for [redacted] and the merchant had not taken the consumers reservations and therefore when they went to check; there was nothing in the system. She was given a complimentary night in the Victorian house, but the second night was in the bunk house. **. [redacted] feels as though this voucher was not redeemed fully and would like a refund back for the amount of the voucher.

Review: I purchased a "deal" through LivingSocial for carpet cleaning. I scheduled an appt with the merchant and they never showed up. No call, no email...nothing!!! I called, & emailed several times with no response. I contacted LS who responded advising that they have contacted the merchant & was told they had an emergency of some sort & that I should be able to reschedule now. I have since tried contacting the merchant SEVERAL times to get an appt and still have not heard back. At this point I do not want them at my house and expect a full refund from LS. I emailed them stating this and they responded advising that they cannot issue a refund. This is very shady on the part of LS AND the merchant who I will also be filing a complaint againstDesired Settlement: I expect a full refund

Business

Response:

On April 9, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for carpet cleaning from [redacted] on February 4, 2013 for $55. She is requesting a refund because

the merchant the not show up to the appointment and has been difficult to

contact since.

LivingSocial

apologizes for [redacted]’s experience. The merchant had a death in the family

which prevented them from honoring vouchers for a short period of time. They

were attempting to reschedule and contact the customers who were affected. Per

LivingSocial’s terms (livingsocial.com/terms), a refund may only be issued

within seven days of purchase or if the merchant is out of business. [redacted]’s request is outside of policy, however, we will refund her purchase as

a courtesy. [redacted] needs to add a card to her LivingSocial account. Once

that is done, we ask her to let us know via help.livingsocial.com so that we

can process the refund.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: On November 1, 2013 I purchased 2 [redacted]s for $9 each from Living Social. I followed their outlined procedure to redeem my voucher however, DIY has refused to advise where my looms are. I sent an email to Living Social about the issue, hoping they could help resolve it. There response to me was to contact DIY myself. I responded back to Living Social that I had already tried that numerous times which is why I was turning to them for help...still no looms and still no additional response from Living Social.Desired Settlement: I think Living Social has a responsibility to its customers to help resolve issues with 3rd party vendors to either produce the goods or refund the money.

Business

Response:

On December 16, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received

the complaint on December 16, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she has been unable to receive an update

regarding the status of her order from LivingSocial or the merchant, [redacted].

LivingSocial apologizes

for the experience that **. [redacted] had with this deal. Our records indicate that

**. [redacted]’s original inquiry regarding the status of her order has been

investigated, and a resolution with the status of her order has been emailed to

her directly.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a [redacted] racing experience from LivingSocial and the terms state the voucher was to be redeemd. I have tried contacted the merchant, I have emailed livingSocial and the merchant for the racing experience. With all of my efforts, my money has not been refunded, I do not want to use the services, I do not want to be cancelled up, hung up and I am tired of the mis-treatment.Desired Settlement: The [redacted] racing experience merchant has been contacted 3 times, the merchant has not called me back because they decide to communicate with LivingSocial but I have yet to get my experience scheduled. I have no options to redeem the experience/ voucher. Therefore, I do not want to ever use it, I do not want to do business with LivingSocial ever again and I want my money back now.

Business

Response:

On August 9, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 10, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] has had a very poor experience with [redacted] Racing Experience and would like a refund in the amount paid for this voucher.

Review: I’ve had the worst experience with Living Social’s customer service and a purchase I made to see the movie Oz, The Great and Powerful .

I received an email from a customer service representative, shortly after I then received a request to complete a Living Social service survey. After spending much time completing it I have yet to receive any sort of follow up. Having been in customer service I understand the reason for surveys, however it seems Living Social just wants to waste my time and money.

Sunday March 17th, 2013 I spent 2 hours driving to [redacted] from [redacted] with my 2 kids. As I approached the exit it read it was closed, furthermore there was no detour. So I was then forced to drive an additional hour trying to get to the [redacted] theatre due to the ** Marathon, which had at least 23,000 runners. Off ramps were closed, as were all the streets that would have allowed me to get on the side of the street I needed to be on in order to get to [redacted]. Per police officers and cab drivers we couldn’t get to that side of the street. I called the theatre for help, no one answered. With no other options I had to take the 2 hour drive back home with 2 upset kids. I lost a days pay, wasted 5 hours of my day, and then lost all my money for this so called deal Living Social promotes. As if that wasn’t enough I then have the worst “customer service” experience with your service representatives.

After explaining my situation to [redacted], the “customer service” representative, she says, "If the marathon was so big she would have known about it where she lives in [redacted]". After asking for a manager, I waited 13 minutes to speak with the manager on site, [redacted]. He tells me he has to “investigate" the situation, as if to say I'm lying! His "investigation" is unacceptable to me. He acknowledged the ** marathon and the street closures; however he said there were no other complaints and the show continued. Having been to [redacted] several times I assure you I never would have bought tickets on the day of that marathon. I can’t help but feel taken advantage of by Living Social.

I find it inexcusable that neither one of the representatives live or have been to [redacted], much less seen what the biggest marathon does to all of ** can disregard my complaint, and I assure you the streets were not just “congested” as [redacted] indicated to me. Let me reiterate there were at least 23,000 runners!

Furthermore, I suggest you look at my account to see the amount of money I have spent with Living Social in a short period of time.Desired Settlement: Refund my money

Business

Response:

Review: I purchased a $65 voucher from Living Social for carpet care and their provider was non-responsive, so I did not receive any carpet cleaning services. By the time that I figured out it was a scam, Living Social's 7-day refund period had lapsed, so they will not refund my money. Living Social wants me to accept their "Deal Bucks" (account credit) to use on some other service or merchandise. I do not intend to ever do business with this company again, so their credits are worthless. This refund scam seems to be a very common occurrence, according to the feedback research that I have now done. They sell goods and services that are non-existent or sub-standard and then do not refund simply because a statutory period has lapsed. However, it is impossible to know whether the deal will be good until such time as the period has lapsed, so it's a Catch-22Desired Settlement: I want a CASH refund and it would be nice to see them modify their policies in conformance with good businees practices.

Business

Response:

On August 5, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 6, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

felt as though a refund should be issued for his [redacted] voucher.

The refund policy, which **. [redacted] agreed to upon purchasing,

states that a refund may only be given within seven days of purchase. **.

[redacted] has already been granted an out of policy Deal Bucks courtesy refund. No

further refund will be given.

We’re sorry that we won’t be able to resolve **. [redacted]’s issue.

Best regards,

Review: My wife purchased a Living social deal for the [redacted] in **. [redacted], MO located at [redacted], MO and their phone is [redacted]. The deal was purchased on July 20, 2013 in the amount of $89 for an overnight at the [redacted] on August 1, 2013. We had some issues with the cleanliness of our room and after sleeping the night, we woke up very itchy. After examination, we found little red bumps all over our legs, necks, some on our faces, and my wife's scalp was itchy.

I pulled the sheets off the mattresses and noticed a very dirty mattress. I went down to the front desk to speak to the manager. they examined the bite marks and immediately stated they would refund our hotel visit. After finding out it was a Living Social deal, the manager on duty August 2, 2013 at 7:43 a.m. told me to contact Living Social for a refund, because they could not issue it to our card. They printed on our receipt, conf # [redacted] an A/R code: [redacted] and said to send these to Living Social for the refund to be tracked. The [redacted] credited our room taxes and parking fee onto our credit card.

My wife, [redacted], immediately contacted Living Social. They refused to refund the money. My wife emailed them copies of the receipts from the [redacted] and again they refused. They would NOT even call the [redacted] to inquire as to our requests. My wife encouraged them to call the [redacted] to verify, and Living Social refused stating that they will not issue any refunds after the 7 day purchase period.

I find it odd that Living Social will not even verify the allegations and continue selling this. If the hotel has bed bug issues, there will be many more complaints coming in. The [redacted] is trying to do the right thing and credit us, but Living Social is not cooperating.Desired Settlement: I want the $89 refunded to my card as per the [redacted] stated Living Social could do.

Business

Response:

On August 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 4, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a non-refundable hotel stay through LivingSocial on July 20, 2013 for $89 and his original requests for a refund due a bad experience at the hotel were denied.

Review: I purchased this "deal" for 3 hours of house cleaning from a company called [redacted] from Living Social. I decided to redeem this deal, but when I followed the instructions on redemption, I discovered that there is no way to redeem this service for the 3 hours I purchased. The instructions state to go to a website ([redacted]/livingsocial) and to put in the voucher information to book the house cleaning. When I do that, it takes me to a page where I put in the # of bedrooms in my house and square footage. When I proceed to input that information, it's stating that I need to pay an additional $60 on top of what I already paid. I just want the 3 hours of house cleaning that I purchased. As you will see from the Voucher details listed below, there is no mention or reference to having to pay additional costs for services. I understand that they may not be able to clean my entire house (which is only 1600 sq ft by the way) in 3 hours, and I'm ok with that. When I reached out o Living Social to tell them of this issue and request a refund or credit, they sent me a Canned email answer about their return policy. The customer service person obviously didn't read or understand my issue. What's occurred here is a bait and switch. I purchased 3 hours of house cleaning for $60, and now they want me to pay an additional $60 to actually use this service. If they can get this company to come out to my house for 3 hours to clean it, I will be happy with that. However, from what I can tell, that's not possible, and no one at Living Social seems to care to try or to care about this issue. Below are the details of the "fine print" on this voucher. As you will read, there is no mention of additional charges for these services.

• $60 ($120 value) for three hours of house cleaning with one cleaner

• Biz is bonded and insured; cleaners are background checked & extensively tested

• Easy-to-use, streamlined online booking system; check service area

[redacted]'s Website

PAID VALUE EXPIRES ON July 22, 2018

PROMOTIONAL VALUE EXPIRES ON November 7, 2013

the fine print

Limit 1 per customer

Limit 1 per household per visit

Appointments required and subject to availability

Credit card is required to hold the reservation

Merchant cancellation and re-scheduling policy of 24 hours applies; voucher subject to forfeiture

Distance restrictions apply; visit [redacted]/livingsocial to determine service area

All services must be redeemed during a single visit by same householdDesired Settlement: I would like to get a refund for the purchase price of $60 for this voucher or at least provide me with a credit so I can use the $60 on future services from Living Social.

Business

Response:

On July 22, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 22, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted]

in the amount of $ $60.00 made on May 14, 2013.

LivingSocial apologizes for the confusion that **. [redacted] has

experienced pertaining to the purchase of the voucher for [redacted]. Per LivingSocial’s refund policy (www.livingsocial.com/terms) a

refund will be processed with seven days or purchase or if the merchant has

gone out of business. We encourage **. [redacted] to contact the merchant directly at

###-###-#### or [redacted]

to discuss removing the automatic surcharge that is associated with the voucher

based on the location/square footage of his residence. This merchant has been

providing excellent customer service to date and we are confident that they

will resolve the issue immediately with **. [redacted].

We hope that this resolves **. [redacted]‘s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased a $29 living social deal for [redacted], purchased on March 5, 2013. I have not yet received this product, after several attempts at contacting both [redacted] as well as living social, I was told there were no refunds and to be patient. It is March 24th! I asked living social for a full refund and received an answer stating it was not in their policy. This is absolute unacceptable and unethical.Desired Settlement: A refund to credit card in the amount of $29.

Business

Response:

On March 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on March 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund in the for a purchase made on March 5, 2013 for [redacted] in the amount of $29. [redacted] redeemed her voucher on the merchant's website and has not received her product.

Review: I purchased a one-hour European facial with customized mask; a face, neck, and shoulder massage, and an eyebrow shaping from Living Social Voucher #[redacted] • Purchased on: 15 Apr 2013. It expires 8/22/2013. I have called the vendor several times to schedule an appointment, to no avail. On 6/27/2013 when I called to try to make an appointment again, there was an outgoing voicemail message (that wouldn't receive messages) saying, "I am fully booked through the end of August." Because the service that I purchased expires on 8/22/2013, I would not receive a one-hour European facial with customized mask; a face, neck, and shoulder massage, and an eyebrow shaping. I would only receive a Living Social credit. On 6/29/2013, I requested a refund to my credit card. They refused. I sent a second request clearly explaining that I was willing to purchase the facial, massage and eyebrow wax for $29.00, but I was not willing to pay $29.00 for a credit with Living Social. Living Social refuses to give me my money back. Also, they are unable to provide the service they advertised and I paid for.Desired Settlement: Credit for purchase price to my original form of payment.

Business

Response:

On July 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on the same day. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on April 15, 2013 for $29 and has been unable to schedule an appointment.