LivingSocial, Inc

Review: When I called to "redeem" my voucher from [redacted] of [redacted], CO the manager ([redacted] or [redacted]) did not have a mutually available appointment prior to the expiration date. We set a date that I had believed to be July 18, however I had a note at my work desk Saturday July 18 and did not call the business until Wednesday, July 10, 2013 sometime early afternoon while at work. When I first called and explained I was calling about a Living social Voucher the woman who picked up the phone was we don't take Living social for laser rather rudely, but I explained no, this is for botox. Okay, when is your appointment, I explained I was not 100% sure but believed it was next week (she took my name and came back and said ) We don't have an appointment for you. I told her well I am positive that I called and the manager (with a "*) gave me one and I thought it was July 18 Saturday. THat was a disaster too..she said we don't do appointments on Saturday, ...and then came back with that my appointment was that very day I was calling at 4:45!!!!!! I tried to explain that I must have messed up about Saturday but that it was July 18, she said nope, it is today, and I said well I cannot make it today and we argued about the date some, and I asked to speak with the manager she told me "NO". She told me she would tell him not to change my appointment! I was outraged that I could not speak with the manager.

I then called Living Social, first spoke with a [redacted], then a manager named [redacted] conveyed that if I went to my SUPPOSED appointment they (living social) had nothing to help me with. he and I went back and forth about how they have to get the vendor side and he did not seem to even consider how rude this vendor was! So, based on his point of view and the fact that I gave him my cell number to have the manager call me to discuss or arrange something I figured a fair compromise would be worked out...especially because [redacted] said that well if you go there is nothing to talk about. Imagine my shock when Living Social said I forfeited my voucher! No call from the manager just like that...I was basically ripped off $99 with no pro-rated amount, no apology for the abuse I was subjected to by the vendor, the hour I had spent trying to get through to Living Social, etc. I have been purchasing Living Social deals for a few years and obviously this is the end of that.Desired Settlement: I either want a refund of my money, ideally I would prefer a complete refund to my credit card, as I feel after all the nonsense and time I have been through I am deserving of this. I might add that I spoke with a [redacted] at our headquarters and she said to send her an email about the situation and she would get back to me, either she was not allowed to, or I am not being patient enough as I have yet to hear back after I have sent her 3 emails...I did ask her to please respond. She was very helpful when I did get through after about 25 attempts to call and try to resolve the matter. Anyway, I digress, the second option would be a credit to Living social and my the last would be the voucher value to a different location of [redacted] as I do not want to have any interaction with the woman, [redacted]. I might add that I also visited [redacted] reviews and minus one positive reviews the other ones talked of [redacted]s poor scheduling and poor customer service by a woman who I am almost certain was [redacted] too! Reading that made me so annoyed. I guess if this is not solved this way, my last recourse is to go to Small Claims Court and/or go to the Attorney General Office, which I really would prefer not to do, but if I need to, I will, this is really not only a matter of my hard earned money also principle....Living Social totally did not listen to me, or work out a compromise, they believed this vendor over me...as who knows guess te vendor said they would pull their services!!! Please make this right and fair...a very very disturbed consumer. Thank you for your time and help.

Business

Response:

On July 20, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a refund for the [redacted] voucher she purchased on December 11, 2012.

Review: On May 16, I purchased a voucher for a car detailing service for 99$ from Living Social. The merchant was called [redacted], and requires that I schedule the appointment via their website. I did that for the 1st available time which was June 3rd. I received a confirmation email the day before and I sat and waited for them. No one showed up, no one called. So I called their phone number from the website. An operator responded saying that she doesn't work for the company but merely an answering service and will take a message. I have emailed them several times and called and left messages with the operators more than 7 times, no one responds although they have all my contact info. I cannot get an answer or a real person to contact at that company. There is no sign that this company exists at all other than the website. The phone operators email them using the same email that's on their website, and they would not disclose their company information to me. I had reached out to living social and they told me to gift the voucher and provided me with the same contact info on the company's website. There is no acknowledgment from their end that this company does not respond and have made no attempt to contact the company. I asked them to refund me the money that I paid since the service is not available and I have already waited almost a month for it and they refused.Desired Settlement: I expect living social to refund me what I paid. They have a responsibility to validate the services they're advertising and not engage their clients with fraudulent merchants.

Business

Response:

On June 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because a voucher was purchased on May 15, 2013 for $99. The merchant did not show for a scheduled appointment and [redacted] has not been able to contact the merchant since.

LivingSocial apologizes for the experience that [redacted] had with this deal. Our Merchant Services team recently investigated this issue and confirmed that the merchant is open and honoring vouchers. The merchant has apologized for any trouble scheduling an appointment, and has asked for consumers to check the status of their appointments by using the online scheduling tool. This tool can be found at [redacted] by clicking on the 'Get Started!' link in the right hand corner. Consumers can log in using the username and password set up when an appointment was first made, and from there they can reschedule their appointment.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: On June 12, 2013, I purchased a dress from [redacted] by way of Living Social. To date, I do not have my dress, however Living Social has my $59 and fails to provide me with any assistance regarding this issue. I have called [redacted] several times, spoke with a representative by the name of [redacted], and constantly receive false information. I purchased this dress for my sister's wedding in Mexico on July 5th. A week went by and I had not received a confirmation from [redacted] regarding my order. I called and spoke with [redacted]. I was advised that the dress color I selected was on backorder and would not arrive until mid July. Therefore, I requested another color to be sent. As this was a promotion through Living Social, [redacted]'s supervisor would have to handle the situation. He would cancel my first order and reorder with the new color. This was on a Thursday. By Monday morning, according to [redacted] her supervisor had not been in and would arrive today at noon. She would bring my situation to his attention. Never have I received a response from [redacted] that this situation has been rectified. On June 26th, I contacted [redacted] once again and was assured the situation had been corrected, my dress had been sent, but she could not provide me with a tracking number.

The same day, I contacted Living Social, dealt with Rachel, who genuinely seemed to be concerned. She mentioned that if I had not received my dress by Friday, June 28th, that Living Social would issue a me a refund of $59. Not assuming Living Social's customer service dept was open weekends, I contacted [redacted] on Monday morning. I was advised that she couldno longer issue a refund and Living Social would provide me a $10 credit towards another purchase. At that point, I figured that Living Social had no care or concern for my situation.

After still having no dress, I contacted [redacted] on Monday, July 15th by email, advising her I still had not received my dress. The response I received was that Living Social offers their apologizes and would address the situation with [redacted]. After no response, I contacted [redacted] again this Wednesday, July 18th inquiring status. I was advised that Living Social was looking into the issue and would contact me with information. No response as of yet, therefore I can contacting the Revdex.com.

I completely understand that Living Social receives hundreds, if not thousands of orders a day and I do not expect [redacted] to stop what she is doing and handle my situation immediately. I deserve the respect to have my situation addressed asap as Living Social has my money and I have no product. At this point, I feel this is theft.Desired Settlement: As of this morning, since I still do not have my dress and my sister's weeding was three weeks ago, I have no need for the dress. I would just like a refund, not a Living Social credit, of my $59 and to have Living Social to remove my contact information immediately from any further offers. ,

Business

Response:

Review: Living Social offers deals from businesses in the area. I purchased a deal for [redacted]. The deal reads:

details

Look and feel better while getting healthier and managing your weight -- with expert help from [redacted], a medical practice exclusively devoted to helping patients achieve a healthier weight through lifestyle and diet changes:

• $35 ($94 value) for a weight-management package with a B-12 injection and a [redacted] injection

• $89 ($319 value) for a weight-management package with four B-12 injections and four [redacted] injections

• [redacted] office is led by Dr. [redacted], who is board-certified in both obesity medicine and family medicine

The Guidance You Need to Jump-Start Your Wellness

This package includes a metabolism test using exciting new technology to measure how efficiently your body burns calories, followed by an individual consultation with a board-certified medical weight-management physician. You'll learn sustainable strategies for managing your weight and then receive vitamin B-12 injections designed to help boost your energy and potentially increase your metabolism. The [redacted] injections are formulated to aid digestion and the breakdown of fats. The helpful team will explain all of the steps and answer all of your questions to guide you on your path to a healthier lifestyle.

[redacted]'s Website

PAID VALUE EXPIRES ON November 1, 2019

PROMOTIONAL VALUE EXPIRES ON January 8, 2015

map & location

map

[redacted], MD [redacted] | get directions

Buy this Deal with confidence, because it's covered by the LivingSocial Good Deal Guarantee up to the Voucher Expiration Date

See Details »

the fine print

Limit 1 per customer, up to 2 additional as gifts

Appointments required and subject to availability

Merchant cancellation/re-scheduling policy of 24 hours applies; voucher subject to forfeiture

All services must be redeemed by same customer

Option A: entire value must be used in a single visit

Option B: may be used over multiple visits

New patients only

Other conditions apply

(END OF DEAL DETAILS)

Weight management is the doctor explaining the programs and the costs associated with them. I didn't receive any weight management as I understood the offer to include. No where in the offer does it say that I must pay extra to receive these services. The deal should say includes 4 B-12 injections and 4 [redacted] injections with weight management (additional fees apply).

I have requested a refund from Living Social. The deal is for services the merchant does not include without further payment. The deal does not mention any additional cost to receive weight management services. It is a classic bait and switch!Desired Settlement: A refund and a revision to the [redacted] Deal offered by Living Social so that others don't have this problem too! (Option B shows $89 on the deal page.)

Business

Response:

On November 6. 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 7. 2014[redacted] sent a complaint via the Revdex.com regarding LivingSocial because of the consumer not receiving the comprehensive services from [redacted]. LivingSocial apologizes for any frustration the consumer has experienced. After thorough investigation of the consumer's claim, LivingSocial has communicated with the [redacted]. LivingSocial has confirmed with the merchant that [redacted]'s services haven't been fulfilled, specifically the weight-management package, until the consumer reaches out to the merchant for the second and third appointments.

Review: Hello

I purchased a deal through Livingsocial.com for a mobile detailing deal ([redacted]) for $15.00. Once my payment was cleared, I than called the merchant to schedule an appointment. On my first call a gentleman picked without annoucing the name of the business - I thought that I had called the wrong number. When ask if this is [redacted] the man answer said yes and I then started to ask about making an appointment. It was very difficult to communicate with this indivial as his english wasn't the best. I told him that I wanted my car to be washed at my place of employment which is the city of [redacted] that is when he started to tell me that my location was too far. I told him that in the votchure the company would travel a 50 miles radius from zip [redacted] (which I'm way under) and.... he didn't sound to please when I said that. So now, when I was giving him several dates for him, they were "bad" dates for him. I told him that I would call him within a week so that I knew my work schedule to speak to him again for an appointment. Forward one week ( I called several times and left a few voice messages) FINALLY I got a call back. It was the same gentleman - we aggreeded to date and sure enough he was a no show. So I want my money back, however, Livingsocial is only giving me a website Credit and not my money.Desired Settlement: back on the card that I paid for.

Business

Response:

Review: I ordered and was immediately billed for a product through Living Social. I proceeded to follow instructions to purchase the item and found the merchant's website and customer service to be non-responsive, so I reached out to Living Social on multiple occasions to get information. Living Social maintained that they were willing to try to help me get information but that despite the fact that they represented the merchant and charged my credit card, it was out of their hands. Despite several missed delivery dates, the product finally arrived 31 days later, and began to malfunction 4 weeks after that. I once again called Living Social and was told I needed to complete a form on the merchant's website to obtain an exchange. 12 days later I have still heard nothing from the merchant, [redacted].Desired Settlement: I want an immediate replacement for a defective product and a refund for their complete abdication of responsibility for any assistance with this.

Business

Response:

Review: On 6/26/14 Living Social (www.livingsocial.com) advertised a coupon for the [redacted] in [redacted], VA. The cost was $10. Living Social stated that the $10 coupon was for a tour of the cidery, a glass and a -t-shirt for one person. After I purchased the coupon and attended the tour (which I have no complaints) I looked at the website for [redacted] and noticed that the tours are free ([redacted]). A coupon as defined legally is for a discount on goods or services. If the tour was free then why was included in the "Living Social Deal?" What is the discount on free? After we attended the tour, I received a survey on 6/29/14 from LivingSocial regarding the tour and I responded that it was fine but that I was not happy with the fact that they should not have included the tour as an item in the coupon since it was free. Living Social contacted me because I insinuated that that it was false advertising.

In each subsequent email with Living Social afterwards and they continuously skirted around the tour being free and kept reiterating that I received a discounted glass and t-shirt. On my third email rebuttal I stated that I would contact the Revdex.com because I considered the coupon promotion to be deceptive and false as one was assuming that there was a cost associated with a tour for which they were receiving a discount. Living Social responded by stating that they had put the $10 back into my Living Social account.

Below are the responses that I received from them:

7/19/14

Hi [redacted],

I received your response to the survey you completed about your voucher for [redacted]. I understand it's disappointing when the description of the deal is unclear. We’re committed to providing you with the best possible experience, and I’d like to hear your thoughts on how we can improve.

I'm sorry for any confusion this may have caused. I took a look at your voucher and I have some helpful information to share. In addition to the tour, you received one souvenir cider glass as well as one t-shirt, the value of these items is $21. This information is also available on the link to the merchant's website, available on our deal page.

If you’re interested in discussing this over the phone, please reply to this email with your phone number or feel free to call us. We can be reached between 9 a.m. and 9 p.m. EST, seven days a week at ###-###-####. Otherwise, just reply to this message and we'll continue to talk that way.

Once I know your preference, I'll follow up with you as soon as possible.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

7/20/14

Hi [redacted],

I understand your frustration, and definitely want to apologize. After taking another look, it seems my last response to you wasn't quite on par. I want you to know I did read your email and completely understand the issue and why it would be the cause of disappointment. I'm sorry that the way this deal was advertised created a less than stellar experience for you. It's important to LivingSocial that we address your situation and your feedback is essential in making this happen. After all we wouldn't be here without you!

LivingSocial reads all of the feedback we receive from customers. If you ever need assistance in the future or have any remaining questions, please let us know so that we can do our best to help.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

7/21/14

Hi [redacted],

I want to thank you for your honest feedback. I don't want you to have the impression that LivingSocial falsely advertises any of our deals.

When LivingSocial runs a deal with a merchant, we do it with their exact specifications and approval, prior to the deal being offered on our website. In this case, the deal description states that the cost of the voucher is $10 ($21 value) and it includes a tour of the cidery for 1, a souvenir cider glass & a T-shirt. The price of the deal is not solely for the tour. Additionally, we offer a link to the merchant's website. This way, our consumers can visit them and learn more about the deal they're purchasing. Our Customer Service team is available to answer any questions and we offer refunds for vouchers up to seven days from the date of purchase.

Although I know that a credit won't make up for the time and effort you've had to put into this situation, I've applied a credit to your LivingSocial account for 10 Deal Bucks. Please accept these as a token of gratitude for being a valued consumer. Deal Bucks are a dollar-for-dollar form of LivingSocial currency. Unless specifically restricted by the Fine Print of a deal, they will automatically be applied to your purchase. This type of credit expires in one year.

You can check your Deal Bucks balance by clicking here. For more information about Deal Bucks, check out our help site article: The basics of Deal Bucks.

If you still have questions, please reply to this email. We're happy to help.Desired Settlement: I want my credit card refunded for the $10 and I want LivingSocial to acknowledge that this is deceptive advertising and to correct it.

Business

Response:

On July 22, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 29, 2014. Ms. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she

claims that LivingSocial falsely advertised an offer for [redacted].

**. [redacted] claims the offer for [redacted] was falsely advertised because

there is no charge for the cidery tour when taken directly through Blue Bee

Cider. LivingSocial advertised this offer as “$10

($21 value) for a tour of the cidery for 1, a souvenir cider glass & a

T-shirt.” The souvenir cider glass is valued at $6 and the T-shirt is valued

at $15, which totals the $21 value advertised in this offer. Since the tours

are given at [redacted] at no charge, LivingSocial did not add any

additional value in the advertisement for this service. LivingSocial understands Ms. [redacted]’s concern with the tour being free of

charge directly through [redacted], however, the offer was advertised as a

$21 value for a cidery tour, a souvenir cider glass, and a T-shirt, which is what

Ms. [redacted] received at the time she redeemed her voucher, therefore LivingSocial

is denying Ms. [redacted]’s request for a full credit card refund for this purchase.

**. [redacted] was, however, provided a credit of 10 Deal Bucks to her LivingSocial account

on July 21, 2014. We hope that this resolves **. [redacted]'s issue. Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: The coupon/deal should not have listed the tour as an item being discounted as the Living Social deal insinuates that there is a discount on the tour which is false and very misleading since it is grouped with the two other items. The deal or coupon should have only advertised the goods and or services being discounted which are only the glass and t-shirt or it should have clearly stated that the tour is free. Living Social needs to correctly advertise the deal only for the t-shirt and the glass.

Regards,[redacted]

Business

Response:

On July 22, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 30, 2014 response on August 1, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com because she claims that LivingSocial is misleading their consumers since there was no disclaimer listed in the offer that the cidery tour was free with [redacted].LivingSocial apologizes for any confusion with the way this offer was advertised, as well as for **. [redacted] feeling misled by the offer. It is never the intention of LivingSocial to mislead our members, so we have forwarded **. [redacted]’s feedback to the proper channels for future consideration. LivingSocial advertised the offer for [redacted] as a $21 value for a tour of the cidery for 1, a souvenir cider glass, and a T-shirt. This includes a free cidery tour, a souvenir glass valued at $6, and a T-shirt valued at $15 for a total of a $21 value. Upon redemption of her voucher, **. [redacted] received the goods and services exactly as they were advertised in the offer at the time she purchased her voucher. LivingSocial is denying **. [redacted]’s request for a full credit card refund because her voucher has been redeemed and she has received the goods and services as advertised. Additionally, LivingSocial placed a credit of 10 Deal Bucks on **. [redacted]’s LivingSocial account on July 21, 2014 as our apology for any misunderstanding. We hope that this resolves **. [redacted]'s issue. Best regards, Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: Living Social will not acknowledge the tour is free at the [redacted] and not coupon is required. It should have been noted in the detail of the specific Living Social coupon that the tour is in fact "free". This is misleading consumers into thinking they are receiving a discount for the tour for which they are not.

It is not the money but it is the principle. Living Social has yet to acknowledge that they did not provide sufficient details in the coupon offer that the tour is a free item and no coupon is necessary for its purchase. Regards,[redacted]

Review: I purchased a massage voucher with [redacted] & [redacted] in [redacted] NV on Feb 22, valid for 6 months, every time I called the business and told them this was a pre paid voucher I was told they had no availability for the next 6 weeks, this happened twice and I contacted living social about it and they told me the voucher was still valid they would do nothing, so I kept trying to book my massage appointment, every time I was told no availability for the 6 weeks until the voucher had expired. I contacted living social again and explained the situation only to be told this didn't fit there refund requirementsDesired Settlement: I want my $35.00 back, to allow and enable a business to take my money and not allow me to use what I paid for is fraud on both businesses part

Business

Response:

On September 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he was unable to schedule an appointment with the [redacted] & [redacted] during the promotional period for this deal. **. [redacted] would like a refund for this purchase back to his credit card.

Review: When I purchased a pair of princess cut earrings for $19.86, they arrived with the posts bent on the verge of breaking and was very poor quality as opposed to the beautiful photo. When I contacted Living Social, they reminded me in a rude way that this purchase was a "FINAL SALE". How can a reputable merchant send a broken item and refuse a refund in a rude tone when I disputed the charge on my credit card?Desired Settlement: refund of $19.86

Business

Response:

On May 30, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on May 30, 2014. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial because

she submitted a request for a refund for her purchase of Sterling Silver &

Cubic Zirconia Drop Earrings purchased on January 31, 2014 for $19.86 that was

denied. **. [redacted] claims that the item was damaged upon receipt and that she

contacted LivingSocial about the damaged item.

We

sincerely apologize for the inconvenience this situation has caused for **.

[redacted]. We have reviewed all three of **. [redacted]’s accounts and were able to

find one request made to LivingSocial regarding this purchase on February 7,

2014. This request was to cancel the order with no explanation as to why the

cancellation was being requested. On February 7, 2014, **. [redacted]’s

cancellation request was denied because it was outside of our cancellation

policy. Upon review of the original offer, it was found that the Fine Print

states, “THIS ITEM IS FINAL SALE AND NOT ELIGIBLE FOR RETURN.” We were not

able to locate any additional contacts made to LivingSocial by **. [redacted] in

regards to this purchase. LivingSocial was not made aware of the damaged item

at any time prior to this complaint being submitted to the RevDex.com.

Additionally,

the return policy for damaged items is made available on the original offer

page, and states “You must return broken or defective items within the 14-day

return period.“

At this

time, it has been determined that LivingSocial is not able to offer a refund

for this item because the request is outside of our refund policy and the damaged item was

not returned to LivingSocial within the required time frame. Best Regards,[redacted]

Review: I purchased an item from Living Social that was defective, cheaply made, and obviously had terribly written instructions from China. The merchant would not respond when I asked how to return it. I contacted Living Social and they have not responded since 5/6Desired Settlement: Refund

Business

Response:

On May 8, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 18, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher on April 13, 2014 for $12 and has since had trouble receiving the item.

Review: I purchased a voucher for house cleaning from Living Social ([redacted]). I had tried contacting [redacted] numerous times in June for an appointment. None of my calls or emails were returned. I tried again in August and was able to talk to an actual person. I was informed that due to a lack of personnel there were no appointments until at least January. This is completely ridiculous. I want my house cleaned now, when I purchased the voucher not next year. I asked living Social for a refund and they refused. I consider this fraud as they as they sold me something they had no intention of delivering.Desired Settlement: I want the entire purchase price of $65 refunded in cash as I do not trust this company to actually expedite a credit card refund.

Business

Response:

Review: I purchased a carpet cleaning deal from living social and the company came out 1hr before the appointment and a left before I was able to return home. They are now saying I will have to pay full price plus $10 more for every room! Making this a nightmare. I reached out to living social inside the return window and they are not even willing to return the money to or even a credit! I have called and emailed for over a month now and I'm not getting any responses. This has happened before on a much larger deal where I spent 80 on a golf trip and my dad fell ill. So I called inside the return window and got a brick walk of no's!Desired Settlement: I want all of my money back! I would like all of the money for the golf trip and the carpet cleaning. I would also like some credits for all of this hassle if possible. Thank you so much!

Business

Response:

On June 4, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 15, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

desired a refund for several vouchers he purchased.

The voucher [redacted] purchased for [redacted] has

already been refunded in the form of LivingSocial credit as a one-time

courtesy. The vouchers purchased for [redacted] and [redacted]

were bought in June of 2012 and are outside of our given refund policy. They

will not be credited back to [redacted].

We hope that this resolves [redacted]’s issue.

Best regards,

Review: On 7/13/13 I purchased a Living Social Voucher for [redacted] mobile auto detailing for $59.00. ( Voucher # [redacted]). When I went to try to redeem the offer in November at the end of September beginning of October, I was unsuccessful in contacting any employee at [redacted]. I had left messages, emailed them directly from their website, and even emailed the address from my personal email account. I had not gotten any response from the company, and by that point the voucher expired at the end of October. I then emailed Living Social with the help request # ( [redacted] ), and was told by a Living Social Rep that [redacted] was very busy during the last month of the voucher. I then responded again to that ticket on 11/23/13 stating that I had still not even received any call back or email from [redacted] after the 2 voice mails and multiple emails I sent, and this was even after the voucher has expired, and to this day I still have not heard from [redacted]. Living Social then emailed me stating that since I was beyond the 7 day period of purchasing the voucher that Living Social could no longer refund the purchase amount and I could use the money paid to Living Social towards a service at [redacted] for the price I paid of $59.00. However, since I have still not heard from [redacted], I do not think that would be an option. If I would have known that a couple months down the road I would not have been able to redeem this offer, that I would have asked for a refund within the return policy. I purchased a product, and I was not able to redeem it, and it does not state anywhere in the fine print that an appointment needs to be scheduled months in advance. I did everything the voucher stated by calling and trying to schedule the appointment, but no response was given from [redacted].Desired Settlement: I would like a refund for the product that Living Social promoted, but the company could not honor. It may not the fault of Living Social, but I feel that they are responsible for the clients they promote and the agreement they make with those respective companies.

Business

Response:

On January 28, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

2, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he was unable to contact the merchant to schedule an

appointment for an auto detailing service he purchased.

We reviewed **. [redacted]’s request,

and apologizes for any inconvenience he experienced with this deal. The

merchant was very overwhelmed with this deal, and even agreed to honor the

vouchers past the expiration date. We apologize [redacted] wasn’t made aware of

this. A refund in the form of 47.20 Deal Bucks has been credited to **. [redacted]’s

account. This credit is equal to the amount paid for the voucher.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a voucher for pressure washer services and have been unable to schedule an appointment for over four months. At the beginning of February, I called the merchant and was told that they did not have any availability and to call in March. I then called in March and again was told that they did not have any availability. Since March, I have called four times and have been unable to reach a live person to schedule an appointment. In May, I spoke with [redacted] at Living Social and he was unable to connect with the merchant. At the end of May, I spoke with Alyssa at Living Social and she also was unable to connect with the merchant. [redacted] gave me an email address but it was not the merchant's email address. I purchased a voucher that is completely useless. Living Social has failed to honor the agreement.Desired Settlement: Please refund my credit card.

Business

Response:

On May 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has been unable to reach the merchant to schedule an appointment over the course of four months.

Our Merchant Services team has confirmed that this merchant is open and honoring vouchers, However, as a courtesy, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a balance of 89 Deal Bucks that will be valid until May 29, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because it is false that the vendor is accepting vouchers. Please refer to the vendor's website on Facebook where there are multiple complaints about no response from them. Multiple customers have stated that the vendor does not respond to emails, phone calls and customers cannot leave messages. This is unacceptable and a violation of the [redacted] Deceptive Trade Practices Act. Here is the vendor's website [redacted]

I also asked Living Social to make the appointment but they were unable to contact the vendor. I demand a refund to my credit card. I do not want a credit.

Regards,

Business

Response:

On May 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 29, 2013 response on June 4, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she is seeking a cash refund for a deal she purchased.

Review: I purchased a voucher for an service but after several attempts to schedule an appointment with the service, I find that the doctor was out ill and when I finally got someone to answer the phone in the mist of scheduling an appointment, she informs me that this voucher was for first time customers only. RIght after that on the same date, I contacted .Livingsocial for some sort of restitution to get my money back or credit or bucks, they have turned it down because the fine print stated that the voucher was for first time customers and I had a time limit of 7 days to cancel the voucher. I stated in my e-mail that I started calling the doctor office the same day that I originally received the voucher and did not get an answer to any of my phone calls in that time frame. If I had known about the first time offer at first, then I would have never spent my money. It was only when I did get someone at the office that it was explained to me that it was for first time customers only and that same day I sent the e-mail to LivingSocial and all I get is "canned" e-mail responses.

Your LivingSocial Help Request #[redacted]--VOUCHER NUMBER: [redacted]Desired Settlement: Either credit my credit card or LivingSocial Bucks or someway other than this voucher to use money

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for Botox from [redacted] on March 19, 2013 for $149. She is requesting a refund because the

voucher is for new customers only and she has been to the merchant before.

Per LivingSocial’s

terms (livignsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]s’ request

is outside of the refund policy. The fine print of the deal states that the

voucher is for new customers only. This information was available to [redacted] prior to purchase, as well as on the voucher itself after she made the

purchase. [redacted] has made numerous purchases with LivingSocial, and

therefore knows the policies and knows to read the fine print prior to

purchasing. As a courtesy, the purchase has been refunded in Deal Bucks as a

credit to her LivingSocial account. We encourage [redacted] to make sure to

read the deal description and fine print prior to making future purchases, as

she is not eligible for any refund outside of policy going forward.

We hope that this

resolves [redacted]' issue.

Best regards,

Review: I purchased a living social voucher for mobile detailing from [redacted] Detailing in April. In June I contacted Living Social via email to advise them that the company was not returning my calls and that I wanted a refund. They responded that they could reach the company via email and I was past the time for a refund. I advised them I still was unable to get through and they still would not issue a refund.Desired Settlement: I would like a full refund of $100

Business

Response:

On November 15, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 16,

2013. **. ** sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a deal for [redacted] Detailing in April, and

since purchasing the deal, she hasn’t been able to contact the merchant. When

she contacted LivingSocial about this issue, she was advised to email the

merchant, but never received a response. [redacted] would like to be refunded.

We understand [redacted]’s experience was disappointing, and we're sorry

for that. We would like to investigate this issue for them but aren't able to

locate their LivingSocial account based on the information provided. If [redacted]

would please respond and let us know the email address on their LivingSocial

account or the voucher number, we would be happy to assist further.

Best regards,

Consumer

Response:

[

To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The voucher number is [redacted] purchased on April 20, 2013. The email address is [redacted] and the reference number I was given from Living Social when I emailed to complain is #[redacted].

Regards,

Business

Response:

On November 16, 20133, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received

rejection of our November 17, 2013 response on November 18, 2013. [redacted]

rejected LivingSocial’s response via the Revdex.com because we were

unable to locate her account with the information provided, and she would like

to request a refund.

LivingSocial apologizes

for the experience that [redacted] has had with this deal. We are more than happy

to assist [redacted] further; however we take account security very seriously. We

would like [redacted] to contact us directly by visiting us at

help.livingsocial.com or calling us at ###-###-#### so we can locate her

account and help resolve her request.

We hope that this resolves

[redacted]’s issue.

Best regards,

Review: I ordered a livingsocial deal where I paid $25 for $50 worth of clothing at the [redacted] on [redacted] in [redacted]. I went into the store in December to use the voucher and was unable. The cashier scanned my voucher and it did not even come up in the system. The manager tried and also went back to the office to check the information sent to him by livingsocial and I was not even on the list of people who had purchased a voucher. I tried to contact livingsocial at that time but after being on hold for over 30 minutes I had to get back to work and hung up. As the voucher did not expire until March 20th, I decided to wait and come back another time. I went back on the 19th of March as the voucher was about to expire to try again and same issue. I spent over an hour and a half in the [redacted] and spoke with 4 different people at livingsocial (as did the manager) and no one was able to help. Livingsocial kept telling me my voucher was on file and paid for and should work, and [redacted] manager kept telling me he could not scan it and there's nothing he can do. No one at livingsocial offered us any resolution, they kept passing us back and forth between to departments and giving us the run-around. I finally told livingsocial that I needed a resolution here, as I had been standing in the [redacted] for almost 2 hours at that point. I would take any number of resolutions. I would use the $50 voucher that I had purchased, the original $25 purchase amount, or a refund. Either of those options was fine with me (which is nice of ME as I should have only accepted the offer that I had paid for.) They told me there was nothing they could do at that time and would get back to me. The next night (conveniently after the deal had already expired) they finally contact me with a generic email telling me that I would have to talk to [redacted] and that there was nothing they could do. I was furious. I paid THEM, I could not use THEIR voucher, and at that point I wanted a refund. I have gone back and forth 3 separate times now through email and they continue to tell me there is nothing they can do. So I should just lose my money? How is that fair to me? It's not my fault their voucher did not work, and the documents they sent to [redacted] with the list of purchasers on it did not include me. I deserve my money back.Desired Settlement: A refund of the original purchase price for the voucher I am unable to use, $25.

Business

Response:

On March 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

28, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for [redacted] on

December 16, 2012 for $25. He is requesting refund because he attempted to use

the voucher the day before expiration and the merchant was not able to redeem

it.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may be issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of policy. He had the entire promotional period to use the voucher, and

we were able to confirm on the phone with the merchant while [redacted] was in

the store that it was the merchant’s system that was malfunctioning, not the

actual voucher. However, as a courtesy outside of policy, the purchase has been

refunded and will appear on his bank statement within 3-5 business days,

depending on his banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: On July 28, 2013, purchased 5 vouchers fro Living Social for myself from their "pull-down" menu that allowed multiple purchases of such a voucher. I used 3 of these vouchers, on 15 August, 8 Sept, 15 September. When I returned on 3 November to use one of my last 2 vouchers, I was told by the merchant that "Living Social should not have sold more than 1 voucher per person, it was a Living Social error, and we cannot take more vouchers from you; contact Living Social and they will give your money back to your credit card."

I contacted Living Social multiple times by email, and they continue to offer me "Deal Bucks" which I don't want. I want my credit card refunded for the vouchers that THEY sold me that now the merchant won't take. It is not my fault that this issue, which is the merchant not taking my voucher, is happening outside the 30 day refund window - that is a dispute between Living Social and the merchant!

Voucher #[redacted], #[redacted]

The total is $50Desired Settlement: I want an email apologizing for the amount of time and energy I have spent on pursuing what is a fair refund for a Bait-and-Switch, and I want my credit card refunded $50. I don't want their Deal Bucks.

Business

Response:

On November 5, 2013 the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received

the complaint on November 8, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased five vouchers on July 28, 2013 for $125 and two

of those vouchers are not being honored.

We’re sorry to hear that **. [redacted] has not been able to redeem two of her vouchers.

Our records indicate that the merchant did successfully honor three of her

vouchers and we offered **. [redacted] a

refund in LivingSocial credit for the amount of the two she was unable to use. Despite

**. [redacted]’ request being outside of policy, as a courtesy,

LivingSocial has processed a refund for her two vouchers back to her credit

card used to make the purchase.

We hope that this resolves **. [redacted]’ issue.

Best regards,

Review: I contacted living social about getting a refund on a voucher for two nights at [redacted]. On the voucher in the fine print it is stated "Cancellation/re-scheduling

policy of 14 days applies" I called the merchant and was able to cancel my reservation and submitted request for refund on the 27th of May which was the last day available for me to take this option. Upon contacting living social they at first told us that I could not get a refund after telling them about the fine print on the voucher the sales women who was polite told us that it would be escalted to emergent statues and we would be notified of their decision within three to four days. The problem is that there should be no necessity for this review of the policies since the fine print is final and states that we had the right to cancel in a fourteen day period of the reservation. I also did pay a 25 dollar cancellation fee.Desired Settlement: I would like there to be a full refund of the voucher including all taxes and fees. Aside from the voucher price when the dates were booked through the merchant a tax was added and I would also like this tax refunded. The cancellation fee I am not expecting to be refunded since it was needed to make a cancellation.

Business

Response:

On May 28, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 28, 2013. **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because she

was denied a refund for her [redacted] voucher.

As has been previously stated, **. [redacted] did not cancel her

reservation with the [redacted] within the 14 day period stated in the fine print of

the voucher. As a result, she is not eligible for a refund.

We are sorry that we won’t be able to refund **. [redacted]’s

voucher.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The refund request was made on the 14th day prior to as stated in the voucher fine print.

Regards,

Business

Response:

On May 28, 2013, the RevDex.com received a complaint about LivingSocial from [redacted]

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of

our May 30, 2013 response on June 5, 2013. **. [redacted] rejected

LivingSocial’s response via the Revdex.com because she would like a

refund for her purchase.

A refund was processed for **. [redacted] on June 6, 2013 and will appear on

her bank statement within 3-5 business days, depending on her financial

institution.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On September 12th I ordered a voucher to purchase a [redacted] Speaker from a partner of this company for $19. The partner company accepted the voucher and charged me an additional $5 shipping. The I have discovered that partner company does not seem legitimate (it is [redacted]) and does not reply to requests for an order update. I reasonably suspect that I am never going to receive the item and I would like Living Social to refund my $19 voucher purchase fee.Desired Settlement: I would like the $19 I paid for the product to be refunded to me.

Business

Response:

On September 28, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 29, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial

because he purchased a voucher for an [redacted] Speaker from [redacted] on

September 12, 2014. He redeemed his voucher and paid $5 directly to [redacted] for

shipping. [redacted] claims that [redacted] hasn’t replied to his request

for an order update. [redacted] states that he would like for LivingSocial to

refund the $19 paid for this voucher.

LivingSocial sincerely

apologizes that [redacted] hasn’t responded to [redacted]’s request for an update on

his order. Upon review of [redacted]’s request, we found that shipping can take

two weeks from the date of redemption for the item to be received. We

understand today is three days past this two week period, so we’d be more than

happy to reach out to [redacted] on [redacted]’s behalf to request a status of his

order. Prior to this Revdex.com Case, LivingSocial was unaware of any trouble Mr.

Hurley was experiencing with contacting [redacted]. As of today, [redacted] has made

no attempt to contact LivingSocial to request assistance with this

purchase.

At this time, LivingSocial

is denying [redacted]’s request for a full refund of the amount paid for this

voucher since it has been redeemed on [redacted]’ website. If it is determined that

[redacted] will not be providing [redacted] with this item, we’ll be happy to

proceed with a refund at that time.

If [redacted] would like

LivingSocial’s assistance with requesting a status of this order, we ask that

he contact us directly at help.livingsocial.com, so we can collect the order

information provided by [redacted] at the time he redeemed his voucher on their

website. This information will allow us to reach out to [redacted] to request the

status of his order.

We hope that this

resolves [redacted]'s issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: