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LivingSocial, Inc

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Reviews LivingSocial, Inc

LivingSocial, Inc Reviews (1202)

Review: We purchased two living social coupons for [redacted] One was a gift for our son. They were both booked for the same day according to the specifications of the coupon. The day before the event, we received via email 13 pages of disclosures. The day of the event we read the disclosures and liabilities. We absolutely would not sign the waivers until we had legal counsel review our potential loss. These waivers should have been disclosed and provided prior to purchasing this event.Desired Settlement: Upon calling this morning, we were told one voucher would be refunded and the other would not. We are requesting both refunded as neither was used.

Business

Response:

On September 20, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on September 22, 2014. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because

she purchased a voucher for a driving experience with [redacted] for

her son, scheduled for September 13, 2014. She claims she received 13 pages of

disclosures the day before the event and wanted to review them with legal

counsel prior to signing them. [redacted] is requesting a refund for the

remaining voucher on her account since her son didn’t attend the event as

scheduled.

LivingSocial apologizes for any concerns [redacted] had with completing the waivers required by [redacted]. This experience

is specifically for the participant to operate a motor vehicle, classified as a

“Supercar”, that is owned by [redacted]. It is standard business

practice for waivers of liability be completed to attend these types of events.

LivingSocial was able to confirm that [redacted] provides participants with the required disclosures and waivers

at the time the reservation is completed on their website. This is to ensure the

participants have ample time to review the terms and conditions associated with

partaking in the experience. [redacted] has confirmed that the reservation

for [redacted]’s son was completed on June 16, 2014 and the waivers were sent with

the reservation confirmation, to the email address provided at the time of

registration. These disclosures are also available directly through [redacted]’s website.

[redacted] contacted LivingSocial on September

14, 2014 to request a refund for her vouchers since her son wasn’t able to

attend due to concerns with the disclosures. At the time of [redacted]’s

request, only one of her two vouchers had been marked as redeemed by [redacted] because there was a reservation associated with this redeemed voucher.

Although these vouchers were non-refundable, LivingSocial provided [redacted]

with a courtesy refund to the method of payment for the unused voucher. Since a

reservation was made using her son’s voucher, and wasn’t canceled within [redacted]’s cancellation policy, LivingSocial is denying [redacted]’s

request for a refund of her redeemed voucher.

We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: we felt we were misled. We should have been told upfront of all the disclosures. We had recently purchased a similar activity at the racetrack in [redacted] also from Living Social. It was a fabulous experience and certainly more dangerous. I did not have to sign a waiver like this one. Sorry - disclosures should have been very clear from the beginning.

Regards,

Business

Response:

On September 20, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the

rejection of our September 25, 2014 response on September 29, 2014. [redacted] rejected

LivingSocial's response via the Revdex.com because she feels misled

by the offer for [redacted] is stating that the

disclosures should have been made clear from the beginning.

LivingSocial sincerely apologizes that [redacted] feels misled by the offer for [redacted]

confirmed that the disclosures were sent to the email address provided to them

at the time the reservation was made on June 16, 2014. The first contact LivingSocial

received from [redacted] regarding the disclosures was after the date of the

event. The disclosures were sent to the email address used to complete the

reservation 89 days prior to the event, giving ample time for them to be

reviewed, as well as time for the pending reservation to be canceled if they

weren’t in agreement with the terms and conditions associated with this event.

Since [redacted] and her son failed to cancel the September 13, 2014 reservation

with [redacted], the voucher has been forfeited and is no longer

eligible for a refund.

We hope that this resolves [redacted]'s

issue.

Best regards,

Sarah

Consumer

Response:

Disclosures should have been made PRIOR to purchase.

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I am unable to delete my account.There is no place on the website, even though it is an online only business.I have emailed 3 departments 4 times in 5 days and have not heard anything from the company.SarahDesired Settlement: Have all information from my account be completely deleted from their records.

Business

Response:

On May 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 4, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is not satisfied with the company’s response to her request to deactivate her account.

LivingSocial has received [redacted]’s request and we are already in the process of deleting her account. LivingSocial apologizes for the delay.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would prefer that they follow better (and more honest) business practices of allowing a member to update account on line. I don't know why it still took 4 days for Living Social to delete my account after you contacted them. Thank you for your help and resolving this as quickly as you did.

Regards,

Review: On Thursday February 21, 2013, I purchased four tickets to the circus for March 22, 2013. I received the voucher for the tickets but the tickets did not list a seat or section number. I called [redacted] to find out if they had received a confirmation for those tickets. [redacted] said they had no record of this transaction. I called Living Social customer service and they are saying they will investigate the matter within 24 hours. Today is now the February 25, 2013 and they operate 7 days a week. I still have no idea what is going to happen with the tickets or my money. I called twice today to find out a status and all I can get is we don't give refunds on tickets. While that is understandable I paid for a product and I have not been able to confirm the tickets I purchased.Desired Settlement: At this juncture I made a promise to my kids that we would see this show. I would either like complimentary service and my money back. I feel as though I have been ripped off. This is absolutely ridiculous that I paid for service and I am unable to confirm the product but Living Social did take the money from my bank account.

Business

Response:

On February 25, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased four vouchers for tickets to [redacted] Circus and feels ripped off because she could not get

seat confirmation.

LivingSocial

apologizes for the difficulty [redacted] experienced. The deal specified that

customers purchase through [redacted] and customers were supposed to be

directed to [redacted] to complete the purchase. However, [redacted] phone app

did not direct her there, so she purchased through LivingSocial instead and

[redacted] did not have record of the purchase. LivingSocial informed [redacted] we were investigating and working on a resolution, however, she submitted

her complaint to the Revdex.com. On March 5, 2013, LivingSocial emailed [redacted] and

informed her that a resolution with the merchant had been reached and that her

tickets were sent to the box office. She can pick them up prior to the event.

We hope that this

resolves [redacted]’ issue.

Best regards,

Review: Ordered some MFi Charging cords on livingsocial.com. They gave me codes to order from [redacted].com. [redacted] has not responded to any of my emails. Livingsocial has given me fake routing #s to cover up their vendor.

I have still not received any cords after 2 months and Livingsocial has yet to respond to me on where my product is.Desired Settlement: I would like to know where my order is and delivered. If they cant provide a product then id like my money back, not credit.

Business

Response:

On June 11, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on June 14, 2014. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because on

April 21, 2014, **. [redacted] ordered five vouchers for [redacted]’s

[redacted]-Certified Lightning USB Cable totaling in the amount of $36, which he had

not received

We have reviewed **. [redacted]’s request and we

were able to verify that the items were delivered on June 11, 2014. Due to the

delay in shipping, we have issued **. [redacted] 15 courtesy Deal Bucks to use

towards a future purchase with LivingSocial. These Deal Bucks are a form of

LivingSocial credit and are good for one year to use towards another deal

unless restricted in the Fine Print.

We hope that this resolves **. [redacted]'s issue.

Best Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Your $15 credit doesn't make up for the $36 that I paid to buy these cables. Your shipping information again was not verified correctly because almost a week later, I have not received a package from anyone but just received another fake shipping detail from them. Being that they're from [redacted], I could've rode my bike up there and back and got my purchase faster and more secure. 1) why am I always given a fake tracking #? Do you guys actually call and confirm this information or do you just ASSUME its correct AGAIN?2) why are you guys stalling and giving me Bucks credit for less than what I paid if the intention is to never deliver your goods?3) If you DON'T ever intend on delivering the product I ordered then I want a FULL REFUND. [redacted]

Business

Response:

On June 17, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the rejection of our June 14, 2014, response on

June 17, 2014. **. [redacted] rejected LivingSocial's response via the RevDex.com because on April 21, 2014, **. [redacted] purchased four vouchers for

an [redacted]-Certified Lightning USB Cable from [redacted] on our website, in the

amount of $36. **. [redacted] had contacted our customer service on May 28, 2014, and

was given incorrect shipping information for his items. **. [redacted] was given 15

courtesy Deal Bucks for this inconvenience.

**. [redacted] states that the 15 Deal Bucks credit

does not make up for the $36 he had spent on the cables.

LivingSocial greatly apologizes for the inconvenience that **. [redacted] has had in

receiving his items. We have reviewed the case, and we were able to get in

contact with [redacted], and have the items re-shipped out to **. [redacted]. **.

[redacted]’s new tracking number is [redacted], which is available on [redacted]. **. [redacted] should receive his item

by the end of this week.

We hope that this resolves **. [redacted]'s issue.

Review: I purchased a car detail deal from living social and accepted the first available date from the service provider in order to get my car done. The service provider did not show up nor did he call to inform me. After a few days living social reached the service provider who claimed to have an emergency funeral to attend. That was not my issue however unfortunate. I had made special arrangements to get the car detailed before I sold it that week. I had to pay someone else to perform the job.

I would like to get a full refund from living social as they have lost a frequent customer in me. I requested a refund the same day that the guy did not show up for the job. They informed me that I missed the refund window by a few days. Well the service person missed the appointment and my inconvenience has not been taken into account.

[redacted] business did offer apologies but I no longer require their service.Desired Settlement: I require a full refund due to this negligence. This is a fair request as in the field that I work in if I were not to show up for work without informing anyone so that I might attend a funeral, I would be released from employment. Face it, funerals are not impromptu. They are planned after a loss. This is unfortunate but this is about business

Business

Response:

On June 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 23, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on April 15, 2013 for $72, and the merchant did not show up for the scheduled appointment. [redacted] was initially denied a refund when she contacted LivingSocial.

Review: I ordered a set of earpods from [redacted] in early march. I have not received them and I've been going back and forth with the company to no avail.

Hello,

I ordered a pair of earpods from apple depot. Initially, I was overcharged and the issue was resolved. However, I paid extra to expedite my order on April 11 and still have not received my order. I've contacted the company and I get the same message asking about my voucher number but nothing is being done to resolve this issue. I paid via paypal. The thing that upsets me most about this company is that they don't have a number for customers to contact them. Its absurd!Desired Settlement: I want a full refund back from the company. I purchased a deal from livingsocial for these earpods and will also need them to resolve this with livingsocial to refund my money.

Business

Response:

On April 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on March 16, 2013 in the amount of $15 for [redacted] would like LivingSocial to assist in acquiring a refund from [redacted] since she paid additional money for expedited shipping.

Review: I purchased a [redacted] voucher for a 1-year Car Sharing Membership and $30 in Driving Credit, because it covered the [redacted] application fee and was a generally great looking deal.

For 2 months after first applying, I intermittently checked back in with [redacted], both online and in-person at their local office. Finally, I called this morning to see what was the hold up. [redacted] could not provide a reason for my incomplete application, but that "my application term had expired."

Having not the best taste in my mouth regarding [redacted]'s service, I asked what I could do to resolve the situation. They said I could pay the application fee again, and then I could essentially cross my fingers and go from there. I kindly declined, and then they referred me back to LivingSocial to obtain a refund for the incomplete application.

Enter LivingSocial:

I was eventually transferred to [redacted], a Senior Consumer Services Representative at LivingSocial. He told me that LivingSocial showed that my voucher had expired and therefore LivingSocial could do nothing.

I explained the situation again, reiterating that I had used the voucher within the time frame indicated. [redacted]'s response was accusatory and said that "proof would have to be provided." I offered that I had an e-mail from [redacted] confirming the use of my voucher. Happily, that seemed to be an acceptable form of proof.

After forwarding [redacted]'s e-mail, [redacted] responded back that it was up to me to follow-up with [redacted] regarding the application, and "it seems as though the voucher was not redeemed to completion." Yes, obviously, as this is why I am sought the refund in the first place. [redacted] did not provide services and LivingSocial did not honor the voucher-cost refund.

The whole experience, both with [redacted] and LivingSocial has been disheartening. As these are two well-known and presumably reputable companies, I would have assumed better customer care if nothing else. I never received an explanation from [redacted] nor LivingSocial as to just what exactly happened, aside from by being short $30 for no reason.Desired Settlement: Full refund of voucher-cost ($29) from LivingSocial.

Business

Response:

On September 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she redeemed her voucher with [redacted] in the time allotted; however there was an issue in which the application was not 100% complete. **. [redacted] would like a refund for this voucher.

Review: Living Social advertised a deal for seats to a play with "unobstructed" views of the stage. When my guest and myself attended the event, we were sitting in the only seats with an obstructed view - a pillar right in front of the stage and our seats! I asked an event attendant to change seats, to which they said the event was sold out. We sat through the event, but only switching seats every few acts so we could take turns having a view of the stage. Living Social claims that their refund policy is 30 days - but how can that be acceptable when an event they are fraudulently advertising and selling tickets for is more than 30 days out?Desired Settlement: I would like a refund for the tickets. The advertising and specific use of the word "unobstructed" makes them liable for not holding up their end of the bargain.

Business

Response:

On March 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on

March 28, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she purchased two vouchers on September 18,

2012 for Blue Man Group Tickets for $112. She is requesting a refund because

the tickets she received had an obstructed view.

LivingSocial

apologizes for [redacted]s experience. The event date was on September 29,

2012—six months ago—so we are not sure as to why [redacted] has submitted her

complaint now. Her vouchers state that a refund may only be collected within 24

hours of purchase, and she used the tickets and attended the show. Services

were rendered. [redacted]s request is outside of the refund policy. However,

as a courtesy outside of policy, a half refund in Deal Bucks has been issued.

These 56 Deal Bucks are LivingSocial credit that will apply toward future

purchases.

We hope that this

resolves [redacted]s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Hello [redacted] - I am afraid you are missing the point of the complaint. It is in the LEGAL copy of the event tickets I purchased that Living Social failed to meet and the legal obligation they engaged in when selling the service. If you are to review even the product description of the tickets I bought, you would see the words "Unobstructed View." With some investigation and partnering with the venue, you would find that my tickets in section E, row D, seats 9 & 10 had a pole in front of the stage from those seats.

Why is Living Social not upholding their end of the deal when it was in the service description and the legal copy that the seats I purchased through your company would have no obstruction between my seats and the stage? By even having to suggest that the tickets being sold had "unobstructed views" means that the theater does have seats of the contrary. Unfortunately, that is where my seats were.

You mentioned that I sat through the performance. Correct. I did everything in my part to right your wrong when I attended the event; I contacted an event staff about the seats and she told me there were no other seats to move to, that the event was sold out. These tickets were a birthday present for my boyfriend. Are you suggesting I should have made him leave the theater because of Living Socials short comings and blatant disregard to the legal copy they wrote?

Unfortunately for both of us, Living Social is just the middle man here. [redacted] is the company that sold you the faulty tickets, to which you sold them over to me. This may be something worthy of investigating with both your account manager for this event, as well as your legal team. Someone (whether it be the terms that [redacted] specified, or the agreed upon terms that Living Social and [redacted] cooperatively decided upon) decided to use the words "unobstructed view" in the selling of this event. This was not what was provided. You should not be trying to hide behind return policies (which does not seem applicable to event tickets sold through your site) nor should you think a credit to your site is an acceptable form of restitution. I am looking for full reimbursement due to Living Socials's lack of upholding the service description and legal terms for this event.

Regards,

Business

Response:

On March 26, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our March 29,

2013 response on April 1, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she requests a full refund.

Once again, LivingSocial apologizes for [redacted]’s experience. Per

LivingSocial’s terms (livingsocial.com/terms), “The Merchant is

the issuer of the Voucher and is solely responsible for redeeming the Voucher.

The Merchant is also solely responsible for all goods and services it provides

to you and for any and all injuries, illnesses, damages, claims, liabilities

and costs it may cause you to suffer, directly or indirectly, in full or in

part, whether related to the use or redemption of a Voucher or not.” While

the merchant issued the tickets to [redacted] and LivingSocial had no control

over seating assignments, we do apologize. As a courtesy outside of policy, a

half refund has been issued to [redacted]’s card on file. That $56 refund

will appear back on her bank statement within 3-5 business days, depending on

her banking institution. The earlier credit was removed in order to process

this courtesy partial refund.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: While we purchased this product in OCTOBER of 2012 and did not get an appt unit late January 2013, we still wanted the product. The day of January 22 came and went without so much as a call- we called and rescheduled the following day only to learn we have been RESCHEDULED for March 9th (A SATURDAY) and my wife received a call the day before we were scheduled between 10-2pm (We originally were told between 4-6pm) Still NO SHOW. We called several times and were told they were on their way. NO ONE EVER CAME or called.

This was for air duct cleaningDesired Settlement: We want back the $40 we paid for a service never received.

Business

Response:

On March 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund due to a bad merchant experience.

Review: I purchased one of the certificates for a photo blanket from [redacted]. Redeemed and contacted [redacted] to ensure delivery by the 17th of December. The 14th of December contacted them again to ensure timely delivery. NO response. Called, no response. Another email and call on the 15th same result.

At this time I contacted living social and their response was had nothing to do with them contact vendor. If I could reach vendor would not have contacted them. Let them know that and no response. Called them and was put on hold "to consult with a supervisor" and left on hold for over 8 minutes. I hung up, which I am sure was their intention.

The "photo" blanket arrived on the 31st of December. It was nothing more then a cheap piece of felt, blank. Yes, no photo on it at all. Contacted [redacted] over and over to no avail. Tried living social to have them intervene, again no response. When I attempted to receive a refund through them, was offered a voucher for same value. Are you kidding? Poor customer service, a rip off vendor and I am supposed to do business with them again? Filed a complain with [redacted] for a monetary refund and they never even bothered to acknowledge it. Let the clock run out so [redacted] would refund and they would not have to admit anything.

Appalled at the lack of customer service on this and their cavalier attitude. They offer the services of vendors. You would hope they would have a process that prequalifies them not just taking the word of a company that they can deliver on vouchers. This ruined a Christmas moment with my aunt from Ireland, one we may not see again in person. No one was at all concerned with my customer satisfaction or making any attempt to make this right. Mores the pity that this is how they conduct business.Desired Settlement: I want what should be very simple, customer service for what I purchased. Someone to be held accountable for ruining a family moment. Want them to accept responsibility for using a company that had no way of handling the volume or ability to deal with a service and product they offered. Basically want them to acknowledge they offered a product that could not delivered. Accept responsibility. That is what a REAL business does.

Business

Response:

On January 15, 2014,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

January 22, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he received a poor quality item from [redacted].

LivingSocial

apologizes for the experience that **. [redacted] had with this deal. Our records

indicate that we have processed the refund for $35 in the form of payment

received on December 1, 2013 and also credited 10 Deal Bucks to his

LivingSocial account for the delayed fulfillment of his request.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

[redacted].

Consumer

Response:

To clarify their response and actions, NO refund was provided.

[redacted] simply let the clock run out on the complaint I filed due to no response

by their company. They did not provide any assistance in resolving issue with

the company I purchased the voucher from nor respond in any manner to the

complaint. They simply ignored the situation to avoid any admission of responsibility

in the matter. That is entirely two separate different actions.

From the start of this issue, which was never resolved, they have not

made any attempt to correct, assist or even define the problem. Merely avoided

any of my attempts to contact and resolve amicably. Not the way to do business.

Their response was to put the entire onus on the company they advertised and

deny any direct responsibility. They have set themselves up as "brokers"

of the deal. Taking their cut without doing anything to earn it. Not the way to

run a business. At least a customer service related business.

While the Revdex.com may be satisfied with their response I am not. Believe

a company should be held accountable for the product they offer and do what it

takes to help their customer resolve issues that arise. Especially one that includes

a fraudulent company selling blank pieces of fleece as photo throws.

Review: Dear

On May 30, 2012, I purchased a voucher from LivingSocial for a 2-night stay, including nightly 5-course dinner with a glass of wine, one lunch, chocolate chip cookies upon arrival and nightly wine tastings at the [redacted]. The voucher expires June 30, 2013. During January, 2013 (six months before the voucher expired), I called the [redacted] to redeem the voucher. They told me they had oversold the LivingSocial deal, they were completely booked through June 30, 2013, and were no longer honoring the voucher. I called LivingSocial. They called the [redacted] and were told the deal had been extended, but only for the time period October 2013 - March, 2013. Furthermore, the [redacted] would not be taking any reservations from LivingSocial customers until September, 2013. Based on queries I've made to the [redacted], at least one weekend in October is already full. Not being able to make a reservation until September is going to severely limit availability. They are accepting reservations from non-LivingSocial guests.

It is my understanding that while I do not have a contract with LivingSocial, they have a responsibility to ensure that the suppliers they use can actually provide the goods and services in the time frame suggested. I sent LivingSocial $181 as consideration for a voucher that I assumed was valid. That voucher is no longer being honored. I acknowledge that the voucher does say, "subject to availability." However, at the end of February, I emailed the [redacted] (as a non-LivingSocial customer) to make a reservation for mid-May, 2013 in one of the specified rooms and they seemed to have plenty of availability. There is nothing on the voucher that indicates only a certain number of days are available for LivingSocial customers.

I would like a full refund of the amount paid for the voucher, $181. I do not want a credit to my LivingSocial account.

Kind regards,

[redacted]Desired Settlement: Full refund to credit card.

Business

Response:

On February 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on March

5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a two night stay for two at

[redacted] on May 31, 2012 for $181. She is requesting a

refund because she was not able to schedule a reservation with the merchant due

to lack of availability for LivingSocial customers.

[redacted]s voucher

specifies that a refund may only be issued within 30 days of purchase, so her

request is outside of the refund policy. Reservations are subject to

availability, and the merchant has extended the date they will honor vouchers

in order to accommodate all the customers who purchased vouchers. However,

LivingSocial does understand [redacted]’s frustration. As a courtesy outside of

policy, her purchase has been refunded back to the original form of payment.

This is 10 Deal Bucks in LivingSocial credit and $171 back to her credit card

on file. It may take 3-5 business days to appear back in her account, depending

on her banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a voucher from Living social for two one hour massages from the [redacted]. No where in the body of the advertising does it say that both massages need to be used by the person whose name appears on the certificate. However apparently at the bottom of the ad, below the portion of the ad visible on the computer screen unless you scroll and below the map that shows the location of provider), in small print it states "all services must be redeemed by the same customer." However it is not readily visible, in addition the meaning of that sentence is not clear. In my opinion if I purchased massages for my wife and myself on the same day and paid for them with the voucher I would be redeeming all services. I was informed I would have to use both massages for myself or gift them to my wife and use both massages for her. I asked for refund but was turned down. I have had other instances of problems with living social vendors not listing conditions or changing items after the fact. I find their practices to be false advertising and dishonest.Desired Settlement: The money should be refunded. I will accept living social credit but would prefer straight to credit card refund as I am unlikely to continue to use their service due to poor customer service and dishonesty.

Business

Response:

On July 31, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $39.00 on February 13, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption for the voucher purchased toward [redacted]. Per LivingSocial’s

refund policy (www.livingsocial.com/terms),

a refund will be issued within seven days of purchase or if the merchant has

gone out of business. We apologize for the confusion that **. [redacted]

experienced during the purchase process of the voucher, however the fine print

of the promotion clearly denotes that all services must be redeemed by the same

member. We encourage **. [redacted] to contact the merchant directly for redemption

or gift the voucher to a friend or family member to redeem.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The policy on refunds is NOT clearly stated. The ad HID the stipulation on a single user and the stipulation is not clearly worded. I contest the phrase single redeemer meaning a single person getting the massage. If Living Social refuses to the wrong thing and the Revdex.com can not help resolve the issue I will have no choice but the explore legal options including filling a false advertising complaint with the FCC, California Department of corporations and filing a small claims suit against living social. This is bait and switch in its purost form and it will not be tolerated.

Regards,

Was gifted a voucher for a massage. No one at the business would answer the phone and was not able to redeem. Many other people had the same experience. (see yelp http://www.yelp.com/biz/noelanis-massage-therapy-honolulu). Livingsocial would not give me a refund, stating that the original person had to call them to get the refund themselves. This makes no sense, as it was a gift to me.

Review: I purchased a deal on living social months ago for the [redacted] Race. At the time it was scheduled to be in [redacted]. The company has since changed the location to [redacted]. Living Social is now selling the deal for $30 less than they first did. They are claiming that the race is different and did not change. The deal that they sold has completely changed. I requested a refund for the $30. Living social continues to say that the race is not the same race and that I dont know what I am talking about. I verified the information with [redacted] and it is in fact the same race that his since changed. Living social will no longer respond or answer my emailsDesired Settlement: Refund of $30 to my card. NOT a credit.

Business

Response:

On December 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on December 2,

2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is requesting a refund for her purchase to the [redacted] because the event location has changed.

LivingSocial has

reviewed **. [redacted]’s request and apologize for any inconvenience she has experienced

thus far. LivingSocial ran two separate deals for this event. **. [redacted]

purchased a voucher for the event that is located in [redacted] Florida. The

merchant is also running a separate deal for a race that will be held in

[redacted], Florida. These are two separate events. LivingSocial hasn’t

received any communication from the merchant that the location for the [redacted]

race has changed. At this time we’re unable to fulfill **. [redacted]’s request

for a credit card refund because the request is outside of our refund policy.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Living social is wrong. This is part of the complaint. The original deal that I purchased was for a race located in [redacted]. IT HAS BEEN RELOCATED!!!! They moved the race to [redacted] and now the race is being sold by living social for $30 less! They are not understanding that this is the same event that was changed

Regards,

Business

Response:

On

December 2, 2013, the Revdex.com received a complaint about

LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our December 3, 2013 response on December

4, 2013. **. [redacted] rejected LivingSocial’s response via the RevDex.com because she has stated that the race has been relocated and is now in [redacted].

She believes this is the same race she purchased however, now it has been rescheduled

in a different city and is currently being advertised for a lesser value. **.

[redacted] is requesting a refund for the voucher she purchased on April 26, 2013

for the amount of $69.

LivingSocial apologizes for the experience that **. [redacted] had with this deal. Our records indicate that we confirmed with the merchant that this event was canceled. LivingSocial has issued a refund to **. [redacted] in the amount of $59 on the [redacted] account she used to purchase the deal. This refund will post to **. [redacted]’s account within three to five business days. In addition, we've added 10 Deal Bucks, a cash value credit with LivingSocial, to **. [redacted]’s account as reimbursement for the $10 off promotion she used at the time of purchase. These Deal Bucks expire on December 4, 2014.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I received an email for gutter cleaning. Purchased for $39. Company never provided service. Living Social will not refund my money.

I received an email solicitation from living Social for 40 feet of gutter cleaning for $39 to be provided by [redacted] and [redacted]. Mae appointment for 7/13/13 @12pm. Was called on 7/13 @12pm that the appointment was canceled due to rain. Made new appointment for 7/15. no one showed or called. Complained to Living Social cust service who call company and was told they will call me which they did. Spoke with [redacted] who made appointment for 7/16. No one showed.

Service was never performed and I have requested a full refund. Living Social will not refund my money.Desired Settlement: Full refund.

Business

Response:

Review: I purchased a deal for a bracelet on 2/24 and neither living social nor the merchant can provide any update on where it is. I think I have been scammed.Desired Settlement: I want a refund

Business

Response:

On March 16, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased voucher for a designer [redacted] from

[redacted] on February 25, 2013 for $11. She is requesting a refund

because the item did not arrive and the merchant had not responded to her

inquiries.

LivingSocial

apologizes for [redacted]’s experience. She was in contact with a supervisor

in our Consumer Services department and a refund in Deal Bucks was agreed upon

on March 20, 2013. That credit is in her LivingSocial account and will apply

toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

Just to be clear, I did not agree with the refund in deal bucks but was told that was the only option. I requested an actual refund to my credit card.

Regards,

Business

Response:

On March 16, 2013, the RevDex.com received a complaint about LivingSocial from[redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our March 26,

2013 response on March 27, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she requested a credit card refund.

We’re sorry we weren’t able to fulfill [redacted]s request. Her courtesy Deal

Bucks refund remains on her LivingSocial account and the credit will apply

toward her next purchase.

We hope that this resolves [redacted]s issue.

Best regards,

Review: I purchased a deal that includes an alignment, wheel balance, and tire rotation for $50. I proceed to have my alignment done the following weekend. The technician that was in charge of fixing the alignment did an extremely horrible job. My car had a straight steering wheel and after four attempts, my car came out dysfunctional with the steering wheel out of place aiming towards the left about 15 degrees(this poses a health threat which can potentially cause my car to swerve in the wrong direction). In addition, they DID NOT perform a wheel balance and tire rotation. I have tried several times reaching out to living social regarding this issue and they will not refund me. The technician at [redacted] enforced that I will receive a refund. This made me lose 2.5 hours without having the issue of my alignment fixed and the other services. I needed to address this problem with another autoshop that fixed the alignment within one hour plus $59.

The address of the service shop with contact information is:

The technician was a skinny fella with glasses.Desired Settlement: $50

Business

Response:

On May 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like a refund for a purchase made on April 25, 2013 in the amount of $50 for [redacted].

Review: We bought 2 Pre-paid vouchers thru living social for painting and power washing and have not been able to get the company to perform the services.

We bought 2 Pre-paid on 12-Nov-12 vouchers thru living social for painting and power washing and have not been able to get the company to perform the services.

Voucher Numbers: [redacted] $75.

[redacted] $99

Living Social will not refund our money, and since they advertised the services and we paid them for the services they are responsible for either providing the services or refunding our money. This is wire fraud since the transaction was executed using the internet.

We have called, and emailed more than 10 times in the past months without any acknowledge or response.

We had a scheduled appt for 2-Jan-13 that we made on 15-Nov-12 but they never showed up.

Our vouchers expire in March and we are unable to get our money back from living social.

We have tried emailing and phone calls to the service company but they never respond. We filed with the Raleigh NC Revdex.com but they were unable to get a response from the service company either.Desired Settlement: We would like our money refunded since we could not get the services performed by the company that Living Social represented

Business

Response:

On March 5, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased two vouchers for house painting and

powerwashing from [redacted] on November 12, 2012 for

$174. He is requesting a refund because the merchant did not show up to one

appointment and he has not been able to get in contact with them since.

LivingSocial

apologizes for [redacted]’s experience, and the feedback has been escalated to

the proper department. The purchase has been refunded and may take 3-5 business

days to appear on his bank statement, depending on his banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I ordered an iphone 5 charger case from [redacted] through livingsocial. It took a month to send it, even though they took my money the same day I ordered it. I tried to cancel the order before it was shipped but no one would respond to my messages. Then when they FINALLY shipped it, it didn't work the way it was said to work. So I called both companies and neither would refund my money. They each pointed the finger at each other saying that it couldn't be refunded because I would have to work with the other company. [redacted] said I couldn't have it refunded because they had already shipped it, even though I tried to cancel the order before it was shipped. Now I'm out my money and a product that doesn't work right. This is the second time I've had bad luck with them.Desired Settlement: I just want my money back, $21.00 for the product and $4.95 shipping.

Business

Response:

On September 29, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 1, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for a purchase made on August 22, 2013 in the amount of $21 for [redacted].

Review: I purchased a service from them for a deal from [redacted] Cleaning Services. When calling the company they do not answer the phone at any time of the day and there's no messaging system. When contacting LivingSocial about the problem and asking for a refund they were simply stating the companies number changed but it's the number I've been calling. Now Living Social doesn't even acknowledge my support requests or return my emails. I think this is wrong that they are not refunding the money or making good on the deal.Desired Settlement: Get my money back.

Business

Response:

On July 2, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 3,

2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for [redacted] Cleaning Services

on February 20, 2014 for $39 and has not been able to contact the company to

schedule an appointment. **. [redacted] contacted LivingSocial via email on June

19, 2014 and was sent a response on June 20, 2014, which confirmed that [redacted] Cleaning Services was able to be contacted at the number listed on the

voucher. LivingSocial received a response from **. [redacted] on June 30, 2014 to

inform us that he still wasn’t able to get in touch with this company. After

further investigation, we were able to confirm **. [redacted]’s difficulty reaching

the merchant, so we have processed a full credit card refund of $39 to **.

[redacted]’s card ending in [redacted].

We hope this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Internet Marketing Services, Online Networking, Coupon Services

Address: 1445 New York Ave NW, Ste 200, Washington, District of Columbia, United States, 20005-2134

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