Longwood Industries, Inc a/d/b/a OnceDriven.com

Mr. [redacted] requested a refund from Once Driven on 9/2/2016.  As of today, 11/10/2016, the title for Mr. [redacted] vehicle still has not been transferred to its new owner.  Mr. [redacted] claims that his vehicle was sold to a dealership.  At that time, we requested paperwork from the...

dealership showing where the sale took place to expedite his refund request.  As of this morning, Mr. [redacted] still has not provided Once Driven with any information showing where his vehicle has in-fact been sold to a dealership.Once Mr. [redacted] provides the required paperwork showing where his vehicle has been sold within the first 45 days of listing with Once Driven to a buyer not provided by us, we will happily refund his purchase price minus the $29 processing fee.Sincerely, [redacted]Quality Assurance Manager

Mr. [redacted] refund has not been processed due to no information supporting that a Title Transfer for his vehicle has occurred.  As of today (6/7/2016), there still is no Title Transfer reported via the National Motor Vehicle Title Information System database (NMVTIS).  As of today...

(6/7/2016), Mr. [redacted] last Title activity was reported on 12/21/2015 when a lien was reported for the vehicle in question.If Mr. [redacted] can provide sufficient proof that his car has been sold, and his title has transferred ownership, Once Driven will be more than happy to accept his refund request.  If it is discovered that Mr. [redacted] vehicle was sold within the first 45 days of listing his vehicle with Once Driven, Mr. [redacted] would be entitled to a refund of $160 ($189 minus the $29 processing fee).Sincerely,[redacted]Quality Assurance Manager

Mr. [redacted]' phone number has been added to the Once Driven Do-Not-Call database and will not be contacted again.  Once Driven apologizes for any inconvenience to Mr. [redacted].Sincerely,[redacted]Customer Service Manager

Per the Once Driven 45-Day Refund Guarantee, Once Driven will list Ms.
[redacted]'s vehicle until it is sold at no additional fee.  Unfortunately,
she is not eligible for a refund.Sincerely,[redacted]Customer Service Manager

Mr. [redacted] claims that he cannot get in touch with anyone, however, call records indicate that  a representative for Once Driven returned his call from 1/25/2016 within 2 hours of his initial call.  Mr. [redacted] also requested a refund from Once Driven on 1/25/2016.  As Mr. [redacted] was made...

aware upon signing up with Once Driven on 12/18/2015, he is eligible for a refund if he sells his vehicle within the first 45 days of listing with Once Driven.Unfortuantely, Mr. [redacted] is not eligible for a refund.  Per the Once Driven 45-Day Guarantee, Once Driven will continue to market Mr. [redacted] vehicle until it is sold at no additional cost.I have provided a link to the Once Driven 45-Day Guarantee below for Mr. [redacted] convenience.[redacted]On behalf of Once Driven we appreciate the opportunity to respond.Sincerely,[redacted]Customer Service Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted] asserts that Longwood ignored the default
language that Craigslist places on every online ad which seeks to prohibit
contacting sellers with “other commercial services or
interests”. To the contrary, Longwood simply believes Craigslist
meant that language to apply only to random marketers (like a
credit card or home security company) scouring the web
to pitch something completely unrelated to why Mr. [redacted] placed
his contact information online in the first place. If someone's goal is to
sell a motorcycle and Longwood has a viable alternative to help them achieve that
goal, we find that people are receptive. If not, we respect their wishes.  
Sincerely,
[redacted]
Customer Service Manager

The phone number listed with Mr. [redacted] complaint was added to the Once Driven Do-Not-Call database today and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted]Sincerely,[redacted]Quality Assurance Manager

The phone number referenced in Mr. [redacted] complaint has been added
to the Once Driven Do-Not-Call database and will not be contacted again.Sincerely,[redacted]
Quality Assurance Manager

The phone number listed in Mr./Ms. [redacted] complaint has been added to the Do-Not-Call Database for Once Driven as of 10:00 A.M. EST 12/11/2015, and will not be contacted again.  On behalf of Once Driven we apologize for any inconvenience to Mr./Ms. [redacted].Sincerely,[redacted]Customer Service...

Manager

The phone number listed in Mr. [redacted]'s complaint message was added to the Once Driven Do-Not-Call database on 5/25/2016, and will not be contacted again.  On behalf of Once Driven we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

On behalf of OnceDriven, thank you for contacting us regarding your concerns.  It is important to point out that if you were contacted by OnceDriven, you would have been contacted by a nonprofit organization that is permitted to reach out to a number on the National Do Not Call Registry.  With that said, we will absolutely ensure that no one from OnceDriven contacts you in the future.    Thank you for giving us an opportunity to respond and thank you in advance for providing additional information to assist us in this matter.  Once we hear back from you, we will immediately investigate and respond accordingly.                    Sincerely, [redacted]Quality Assurance Manager

Mr. [redacted] complains that
he was contacted despite the fact that his online ad stated not to and that no
potential buyers reached out to him.  Please let him know that his online
ad can be found on multiple sites and the language he references is not always
part of the ad when found on other...

sites.  As for servicing his account,
we are looking into why no potential buyers reached out to him in those first
couple of weeks.  
As we did not meet his
expectations, we processed his full $189 refund on May 27, 2015 (and notified
him).
Thank you for giving us
an opportunity to respond.       
Sincerely,[redacted]Customer Service Manager- Once Driven

Mr. [redacted] is correct that he was unable to access the OnceDriven.com website or receive the subsequent emails.  Unfortunately, a fiber optic cable from our internet carrier was compromised within the coverage area of our location, and Once Driven was without internet access...

for 6+ hours.  The outage occurred at approximately 12:10 P.M. EST and was restored sometime after 6:00 P.M. EST.  On behalf of Once Driven we apologize that Mr. [redacted] was unable to access its website, and certainly understand why he pursued a refund.  The refund of $189 was processed today, and will appear back to Mr. [redacted]'s original method of payment within 3-5 business days.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The phone number listed in Mr. [redacted]'s complaint has been added to the Once Driven do-not-call database, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience.Sincerely,[redacted]Customer Service Manager

Once Driven added Mr. [redacted]'s phone number listed in his complaint to its Do-Not-Call database on 7/22/2015 at 5:43 P.M. EST. and will not be contacted again.  Once Driven apologizes for any inconvenience.Sincerely,[redacted]Customer Service Manager

The phone number provided by [redacted] was added to the Once Driven Do-Not-Call database, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience. Sincerely, [redacted] Quality Assurance Manager

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Have not received refund yet.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After reviewing Mr.[redacted] account with Once Driven, it appears that he has not sold his boat, nor asked for any additional assistance from Once Driven since listing with us in November.  Is Mr. [redacted] boat still available?Once a response to this inquiry is made, Once Driven will respond accordingly.OnceDriven was notified on 1/15 that the boat was sold.  The boat was actually transferred to the new owner and cash settled on 1/9/16.  I can provide bill of sale if needed.  OnceDriven did not respond to the notification until 1/18.  Understood at it crossed a weekend.None of this is the point.  Based on OnceDiven's response, I can tell that they will not try to satisfy my request by "doing better business".   Reminder:  I was told directly by the sales associate that "OnceDriven already has buyers/clients waiting to buy my boat otherwise it would have been a waste of time for them to contact me."   As such and since I never received one contact, buyer, client or anything from OnceDriven, that would clearly make their claim false.   Therefore, false advertisement.  I request that their sales associate be directed to not embellish in order to make sales.  Assuming these phone calls are recorded, you could go back and replay the statements.And since I was falsely 'driven' by OnceDriven, I requested a 50% reimbursement.   Half my fault agreed.   Sincerely,
Regards,
[redacted]