Longwood Industries, Inc a/d/b/a OnceDriven.com

Mr. [redacted] contacted Once Driven to purchase its services on 8/26/2016.  Mr. [redacted] vehicle was marketed and listed on Onceriven.com along with several social media outlets in an effort to assist him with the sale of his vehicle.  The most recent DMV title history search provided by the DMV...

database shows a title renewal on 4/26/2016.  Once the title transfer for Mr. [redacted] shows on the DMV database, Once Driven will refund Mr. [redacted] per its refund guarantee which Mr. [redacted] agreed to on 8/29/2016 at 1:56 P.M. EST.  Sincerely,[redacted]Quality Assurance Manager

Once Driven has added Mr. [redacted]’s phone number provided with this complaint to its Do-Not-Call database.  Mr. [redacted] will not be contacted again by Once Driven.  Once Driven apologizes for any inconvenience.Sincerely,Customer Service Manager

Contrary to Mr. [redacted] claim that Once Driven does not return messages, Mr. [redacted] and I spoke about his refund eligibility on 1/20/2015 at 1:36 P.M. EST. over the telephone.  This return call I made to Mr. [redacted] was made within 1 business day after his initial message was received at 4:31...

P.M. EST. on 1/19/2015.  Upon calling Mr. [redacted], I apologized for the delayed response since I was not in the office to take his call at the time of his message the day before.  Mr. [redacted] voicemail message received on 1/19/2015 confirmed that he had charged back the refund amount with his credit card company.  When I spoke with Mr. [redacted] on 1/20/2015, he confirmed that he had in fact charged back his refund amount with his bank card company.  I then explained to Mr. [redacted] that Once Driven would not be issuing a refund based on this information, since his refund dollars would be retrieved by performing the charge back with his bank card company.  In order for Mr. [redacted] new request for a refund to be considered from Once Driven, I will need an email or fax from Mr. [redacted] bank card company stating that no charge back has been performed or is pending at this time.  If
Mr. [redacted] has not performed a charge back (contrary to his original statement on 1/19/2015) and
has sold his vehicle by other means than a buyer provided by Once Driven
within the first 45 days of his listing, Once Driven will be happy to
honor its refund policy guarantee.  Once the requested information is provided, Once Driven will perform a refund of Mr. [redacted] purchase price of $189 minus the $29 processing fee immediately.  I have added my email address and fax number for Mr. [redacted] convenience to provide to his bank.Sincerely,[redacted]Customer Service Manager [redacted]Fax: ###-###-####

I have reviewed the response offer made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am glad that they claim that they will not call me again, however that does not address the fact they should not have called me to begin with. I never asked them to call me. I never asked for their "pretend" service. This company has tried to pull the same scam on many people. They are a dishonest and disreputable company, and they need to be forced to stop trying to scam people. I am requesting that they are forced to stop doing business.
Regards,
[redacted]

According to the phone records for Once Driven, no outbound phone calls were ever made to the phone number listed in Mr. [redacted] complaint.  I have added the phone number [redacted] to the internal Do-Not-Call database.  If Mr. [redacted] was contacted on a separate phone number, I will be...

happy to add that number to the database as well.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the refund.
Regards,
[redacted]

I have reviewed the...

response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
People should not be forced to contact OnceDriven to have their number removed from OnceDriven's robocall spam (unsolicited communications) [redacted]. My number is already registered on the national Do Not Call [redacted], therefor OneDrive is in violation of Federal FCC laws. I will be filing a complain with the FCC to look into OnceDriven's illegal and unethical business model and practices.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is in reference to complaint ID # [redacted], to send back to the business (oncedriven):Although I understand their reply: that their 45 day money back guarantee is stated on the website and on all receipts, I am a bit confused.An agent who called me told me 2 lies:1. I was going to get at least 10 responses a day, and he anticipated that my car will get sold in a few weeks. I didn't get even 1 in a year. Do you call this service 'marketing' and expect customers to pay for it?2. The CS rep stated that I could come back to prove the sale of my car, anytime, not in 45 days. Why would I, as the consumer read the policy, which your CS rep clearly stated to me already over the phone? Furthermore, oncedriven just last week in their response wrote: The same guarantee that Once Driven has on its website and all receipts that are sent to each customer (upon purchase) state the 45-Day money back guarantee, and give instructions on how to obtain a refund (if eligible) within the 45-Day guarantee dates. This is another lie. I have my receipt, and nowhere on there is there anything about a 45-day money back guarantee or instructions. I will forward my receipt, which I still have right now.  [redacted]

The phone number listed with Ms. [redacted] complaint was added to the Once Driven Do-Not-Call database today at 4:53 P.M. EST, and will not be contacted again.  On behalf of Once Driven we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

Once Driven has called me repeatedly soliciting their services regarding a boat I had listed on Craigslist. I did not check the box stating that it was acceptable for third party sellers to solicit. I tried calling to be put on their no call list and was contacted again today. When I spoke with a representative regarding this issue he hung up on me.

Mr. F's phone number provided in this complaint message was added to the Once Driven Do-Not-Call database on 5/19/2016 and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. F.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Refunding half of my payment was a very respectable customer service move on OnceDriven's part.   I think this shows that they are a reliable and sensible company that may only have a few glitches.   There is no perfect company on earth.My situation was for a boat and not for a car, which has a much different market and timing to market.  Maybe one day, the rules of engagement for boat sales could be different from car sales.  Selling boats in the winter takes much longer.  Cars don't have this seasonal effect as much. 
Regards,
[redacted]

Ms. [redacted] purchased and placed her listing for her 5th wheel with Once Driven on 9/15/2016.  Since that time, 124 potential buyers have viewed her listing on www.oncedriven .com .  The website is most certainly real, and Ms. [redacted]'s vehicle is being marketed (as promised) when she signed...

up with us.  Per the Once Driven 45-Day Money-Back guarantee, Ms. [redacted] would be eligible for a refund anytime within the first 45 days of listing with Once Driven, if she sells her vehicle to a buyer not delivered by Once Driven.  In addition, I have provided a direct link to Ms. [redacted]'s listing on [redacted] and [redacted] below for her convenience.Unfortunately, Ms. [redacted] is not eligible for a refund.  Once Driven will continue to aggressively market her vehicle until it is sold.[redacted]Sincerely,[redacted]Quality Assurance Manager

A full refund of $189 was successfully processed for Mr. [redacted] on 8/25/2015 at 2:43 P.M. EST.Thanks,Customer Service Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]   the card # they requested is [redacted]------if that is not it they need to e-mail me----thank you

The phone number listed with Mr. [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted]Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have provided proof of sale of the vehicle several times to the business including a notice of transfer and release of liability that the dealership gave me when I sold them the vehicle, I have attached the file above, this file was faxed and emailed to them on three occasions
Regards,
[redacted]

Mr. [redacted] phone number listed in his complaint message was added to the Once Driven Do-Not-Call Database at 10:35 A.M. EST today 6/9/2016, and will not be contacted again.  On behalf of Once Driven, we apologize for the inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance...

Manager

The phone number associated with Ms. [redacted] complaint was added to the Once Driven Do-Not-Call database on 7/20/2016, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Ms. [redacted].Sincerely,[redacted]Quality Assurance Manager

The phone number provided by Mr. [redacted] has not been contacted by Once Driven.  The only contact from the phone number listed in Mr. [redacted]'s complaint, was an inbound call to Once Driven on 10/9/2014 at 12:55 P.M. EST., and was added to the Once Driven Do-Not-Call database.  If there is a...

different phone number where Mr. [redacted] may have been contacted, please have him provide that, and Once Driven will respond accordingly.Sincerely,[redacted]Quality Assurance Manager