Longwood Industries, Inc a/d/b/a OnceDriven.com

The phone number provided by Mr. [redacted] has been added to the Once Driven Do-Not-Call database, and will not be contacted again.  We apologize for any inconvenience Mr. [redacted] may have experienced.Sincerely,[redacted]Quality Assurance Manager

Mr. [redacted] refund of $160 was processed on 2/29/2016.  Please allow 3-5 business days for the refund to appear back to Mr. [redacted] original method of payment.  On behalf of Once Driven, we apologize for the delay of his Mr. [redacted] refund.Sincerely,[redacted]Quality Assurance Manager

On
behalf of Once Driven, I would like to apologize for Ms. [redacted]'s
experience with the Customer Service team.  Per Ms. [redacted]'s request,
Once Driven has processed her refund of $160.  This refund was processed
on 7/27/2015 and will be back to her card account within the next few...


days.Sincerely,[redacted]Customer Service Manager

On 7/28/2015 at 7:07 P.M. EST a refund was issued from Once Driven in the amount of $160.  This refund was processed back to Mr. [redacted] credit card account ending with [redacted].  The card mentioned is the same card account used to purchase the service from Once Driven.  If Mr. [redacted] is not...

seeing a credit for that amount from Once Driven or Longwood Industries, we will need to speak with a representative from the cardholders bank.  Sincerely,[redacted]Customer Service Manager

I have reviewed the...

response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Considering there have been numerous similar complaints in the past and yet you continue to ignore 'do not solicit' instructions

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Although the response does resolve the issue of the money that was owed to me, I feel that they only resolved this issue because the Revdex.com got involved.  I have attached a file that was sent to them in a earlier email that is dated.  In addition, I had filled out the forms they requested online over 2 months ago and still received no refund, nowhere on their online form was the above document requested and it is only by luck that I retained it for my records.  I discussed this with one of their customer service reps and her response was essentially, "yes, I know that we did not ask for it in our forms online but we actually are asking for it now and if you don't have it then you will not be refunded."  At that time I faxed the form to her immediately, two days later she said she never received it.  They I sent an email with it, which is attached and dated, still no response.  It is obvious that this company is just looking to get people to fight for their refunds and those that give up add the the companies bottom line.  They are crooked and I have proven that they are lying.  [redacted]  
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I called Once Driven on 3/16 and 3/18 regarding no refund received by my bank. I checked with my bank several times and no refund from Once Driven.When I called Once Driven if they know which bank they processed transfer, they answered that they did not know.The only thing they insisted that they refunded money on 3/9. They said that if I did not receive the payment, I need to provide my bank statement to them.As my bank asked me not to provide any other personal info to fraud company, I asked Once Driven if the email from bank can prove that I did not receive the refund.Once Driven said NO, they need my bank statement.Once Driven has no legal right to ask for my bank statement. Until now 4/19, I still do not receive any refund from Once Driven.If Once Driven still insists they refund the payment, please show the evidence to Revdex.com. 
Regards,
[redacted]

Per the 45-Day Guarantee that Mr. [redacted] agreed to on 5/12/2016, Once Driven will continue to market Mr. [redacted]'s Honda for him until it is sold at no additional fee.  For Mr. [redacted]'s convenience, I have included a direct link (below) to the Once Driven 45-Day guarantee that explains the...

refund eligibility requirements that were not met by Mr. [redacted].  [redacted]This is the same guarantee that was read to Mr. [redacted] before his payment for services was processed on 5/12/2016.Sincerely,[redacted]Quality Assurance Manager

Ms. [redacted]'s refund request of $189 was validated today.  I apologize
for the delayed response to Ms. [redacted]'s second reply.  I overlooked the
rejection response sent to us on 5/12/2015.I am unable to refund the card
originally used by Ms. [redacted] to sign up for her service with Once
Driven.  Ms. [redacted] can either provide the same card account number by replying
to the Revdex.com complaint, or request a refund check by mail.  If
Ms. [redacted] chooses a refund check, please have her provide the address
where she would like to receive the check in a reply to this response.Sincerely,[redacted]Customer Service Manager

Mr. [redacted] did send in a handwritten Bill Of Sale for the sale of his
motorcycle.  After further review, Once Driven has accepted this paperwork as a validated form for his
proof of sale, and has refunded his service fee minus the $29 processing
fee.  The refund of $160 was processed...

today, and will appear back on his
credit card account ending with 5959 within 3-5 business days.Sincerely,[redacted]Customer Service Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Did get the refund once the Manager got involved.  Only took him 3 days.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business' response action was required by law but does not address my complaint, nor the ongoing abuse of [redacted] ads. I am looking for a policy change by the business to respect the [redacted] Terms of Service, paragraph titled "USE": [redacted]
Regards,
[redacted]

I have reviewed the response...

offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Not good enough. A Written apology or I make the time and effort to sue the living bejesus out of them. That is not a threat. that's a [redacted] statement of fact and with all these complaints? A class action is in order. communicate that to them. I do not make threats. I make facts. Regards*. [redacted]

I would like Longwood to explain why they don't abide by the [redacted].org terms of use, or why they don't think the [redacted].org terms of use applies to them. I would like them to stop soliciting posts which clearly state that they do not want unsolicited offers.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

If Mr. [redacted] was contacted by OnceDriven, he was contacted by a non-profit organization.  Non-profit organizations are exempt from being required to subscribe to the National DNC list.  That being said, as previously mentioned, his request not to be contacted is being respected.  Thank you for giving us an opportunity to respond.  Sincerely, [redacted] Quality Assurance Manager

The phone number listed in Mr. [redacted] complaint has been added to the Once Driven Do-Not-Call Database and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance Manager

Received no less than 6 phone calls from Once driven, 3 of them were after I told once driven to stop contacting me.
Very unprofessional. If customer does not call back first time, stop harassing them.

Good Afternoon,On 9/23/2016 I responded to Ms. [redacted]s complaint with the following:In order to process Ms. [redacted]s refund, I will need to obtain the first 12 digits of her credit card number used to purchase her service with Once Driven.  The card account on file with Once Driven ends with [redacted].  Once we are able to obtain the card information, we will immediately process her refund. If Ms. [redacted] has provided the card information, I have not seen it, thus, the refund has not been successfully processed.Once the required information is obtained, her refund will be processed immediately, [redacted]Quality Assurance Manager