Longwood Industries, Inc a/d/b/a OnceDriven.com

It appears as if there may have been miscommunication of the refund terms with Ms. [redacted] upon her signing up with Once Driven on 5/31/2016.  After extensively researching Ms. [redacted]'s account, I see no communication with Once Driven regarding refund eligibility after the initial purchase in...

May.  However, due to this miscommunication, and Ms. [redacted]'s understanding of the refund terms, Once Driven (in a good faith gesture) will refund Ms. [redacted]'s account per her request.  The $160 refund will appear back to Ms. [redacted]'s original method of payment within 3-5 business days of processing the refund.  Unfortunately since Ms. [redacted]'s payment was processed over 90 days ago, her card information has been deleted.  If Ms. [redacted] will provide Once Driven with the card information to process her refund in a reply to this message, Once Driven will do so immediately.On behalf of Once Driven we appreciate the opportunity to respond to this complaint.Sincerely,[redacted]Quality Assurance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Have received the refund.
Regards,
[redacted]

The phone number associated with Mr. [redacted] complaint has been added to the Do-Not-Call database and will not be contacted again.  We apologize for any inconvenience.Sincerely,[redacted]Customer Service Manager

After reviewing Mr. [redacted] account with Once Driven, it has been determined that (in a good faith effort) Once Driven will accept Mr. [redacted] refund request due to lack of response from its potential buyers.  A refund of $189 will be issued once a card number is provided by the...

customer to perform the refund.  The card account used to pay for Mr. [redacted] listing (card ending with [redacted]) is showing as an invalid card.  If Mr. [redacted] can provide Once Driven with the card information, we will process his full refund immediately.Sincerely,[redacted]Quality Assurance Manager

Mr. [redacted] phone number associated with his complaint has been added to the Once Driven Do-Not-Call database, and will not be contacted again. Sincerely,[redacted]Customer Service Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not seek the business out, they phoned me and told me that they were a high powered business and that their service, because they had staff calling and looking for potential buyers, was different than just listing it online, so they would "find" a buyer for the car and direct buyers to me. VERY MISLEADING! and I neglected to look them up on the internet as I see they have a "D" rating with the Revdex.com and after the fact, I see a lot of complaints that they are a scam and don't do what they say they are doing. I feel they are fraudulent and use fraudulent advertising to pull you in and I did not receive one potential buyer from them, not even someone to ask about the car,  since Sept 2015, nor did they contact me about my car and how to make it sell. I want a full refund of my money as they did not do what they said they would do. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted] is partially correct in her message to the Revdex.com.  Once Driven does offer a refund to its customers who sell their vehicles within 45 days of listing with Once Driven.  Contrary to Ms. [redacted]'s statement, the Once Driven 45-Day Guarantee has never included a stipulation for its...

customer's who have not sold their vehicle within the first 45 days of purchase to be eligible for a refund.  Per our records Ms. [redacted] has not sold her vehicle.  Per the Once Driven refund agreement, we will continue to market her vehicle until it is sold.  These are the same terms in  which Ms. [redacted] agreed upon before being charged the $189 activation fee on 2/17/2016.  Ms. [redacted] also acknowledged and agreed to these terms online on 3/6/2016.If Ms. [redacted] has sold her vehicle within the first 45 days of listing with Once Driven, we will be happy to review her request for refund.In addition, for Ms. [redacted]'s convenience, I have attached a direct link to the Once Driven 45-Day Guarantee.http://www.oncedriven.com/guarantee/Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the credit.
Regards,
[redacted]

I have reviewed the...

response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They did IN FACT STATE they were in good standing,, what else could be expected from a sub par business.

The phone number listed with Ms. [redacted] complaint has been added to Once Driven's Do-Not-Call database, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience.Sincerely,[redacted]Customer Service Manager

The phone number provided by Mr. [redacted] has been added to the Once Driven Do-Not-Call Database, and will not be contacted again.  On behalf of Once Driven, we apologize for any convenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business...

in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I don't know when their response was submitted to you, but they just called me again yesterday. Same person: [redacted]. If this assures I'll no longer hear from them in the future, then I'll be satisfied with the result. If they don't intend to stop calling me then it's not resolved.  Thank you.

Nowhere in the refund guarantee (see below) does it mention that a refund will be issued if the vehicle is not sold.  I have pasted Mr. [redacted]'s copy below, and attached a direct link to the Once Driven 45-Day Guarantee below.  Our Guarantee:Your purchase is backed by our 45-Day Money-Back Guarantee.If you sell the vehicle in 45 days or less, to a buyer who was not delivered by OnceDriven, you may request a refund. [redacted]The number of potential buyers that have looked at Mr. [redacted]'s listing is not an arbitrary figure.  It is quite possible that the number of views would increase significantly in a short amount of time.  Currently, the number of potential buyers that have viewed Mr. [redacted]'s listing is 204.Once Driven will continue to market Mr. [redacted]'s motorcycle until it is sold, per the 45-Day Guarantee (See link listed above)Sincerely,[redacted]Quality Assurance Manager

After researching the internal call database for the phone number provided by Mr. [redacted],  it appears that the phone number listed on Mr. [redacted]'s complaint was never contacted by Once Driven.If there is a different phone number where Mr. [redacted] was contacted, I will be happy to research the...

database and respond accordingly.Sincerely,[redacted]Customer Service Manager

On
Longwood's behalf, please apologize to Mr. [redacted] for inconveniencing
him.  His number, ###-###-####, was added to the do not contact
list on April 18, 2014.  Just to summarize, he was contacted on behalf of
multiple buyers interested in a motorcycle similar to the one he...

was
selling. While the service is specifically
tailored to help him achieve his goal of selling the motorcycle
he advertised, we understand that he is not interested and therefore
will not contact him again. 
Sincerely,
[redacted]
Customer Service Manager

Mr. [redacted] phone number provided in this complaint has been added to Once Driven's Do-Not-Call database and will not be contacted again.  On behalf of Once Driven, I apologize for any inconvenience.
 
Sincerely,
 
[redacted]
 
Customer Service Manager

The phone number listed in Mr. [redacted]'s complaint has been added to the Once Driven Do-Not-Call database, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

Ms. [redacted] was called by Once Driven on 2 separate occasions to remind her to send photos in to help effectively market her vehicle on 5/18/2016 & 5/19/2016.  Ms. [redacted] was then called on 5/24/2016 to let her know that we had still not received her photos, and to call us back for assistance.  On 6/27/2016 Ms. [redacted] called Once Driven stating that she no longer wanted to market her vehicle.  At that time, it was explained, that Ms. [redacted] was not eligible for a refund due to never sending Once Driven any photos.  As a good faith gesture, Once Driven will offer Ms. [redacted] a 50% refund ($95) due to her challenges in getting photos to Once Driven.Once Ms. [redacted] responds to this proposed resolution, Once Driven will respond accordingly.Sincerely,[redacted]Quality Assurance Manger