Longwood Industries, Inc

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Called from [redacted]Regards,
[redacted]

Mr. [redacted] claims that he was never told that he needed to submit at least one photo of his Hyundai to be eligible for the 45-Day money back guarantee offered by Once Driven.  This specific refund requirement is read and agreed upon with every Once Driven customer prior to the sale of its...

service ever being completed.  In addition, Once Driven sends photo instructions via email to each new customer, and also makes a courtesy phone call to all customers that have not submitted their photos to Once Driven within the first 10 calendar days of listing with Once Driven, to make sure that this specific requirement is completed.  For Mr. [redacted]'s specific account, a phone call was placed to Mr. [redacted] on 10/6/2015at 2:07 P.M. EST., a 47 second voicemail message was successfully delivered to Mr. [redacted]'s phone number of [redacted]. This message specifically states that Once Driven had not yet received photos from Mr. [redacted], and reminded him that we needed the photos for his Hyundai no later than 2 weeks from his original start date.  Had Mr. [redacted] ever sent Once Driven photos of his vehicle, we would definitely entertain his request for a refund.  However, after more than 3 reminders form Once Driven, Mr. [redacted] did not provide us with any photos of his Hyundai. Once Driven was not given an opportunity to market Mr. [redacted]'s vehicle effectively.  Mr. [redacted] is not eligible for a refund.I have also included a link to the Once Driven 45-Day Money Back Guarantee below for Mr. [redacted]'s convenience.[redacted]Thank you for the opportunity to respond.Sincerely,[redacted]Customer Service Manager

When Mr. [redacted] purchased his listing with Once Driven on 7/14/2015, he agreed to Once Driven's 45-Day Money Back Guarantee policy before his payment of $189 was processed.  Mr. [redacted] was also forwarded a direct link to his listing which also has direct access to Once Driven's 45-Day Money Back...

Guarantee.  I have attached a link to Once Driven's refund policy for Mr. [redacted]'s convenience.  [redacted]Had Mr. [redacted] sold his Cadillac on his own within the first 45 days of listing his vehicle with Once Driven, he certainly would have been eligible for a refund of $160 ($189 minus the $29 processing fee).  As agreed to on July 14th , Once Driven will continue to list Mr. [redacted]'s Cadillac for him at no additional fee.Sincerely,[redacted]Customer Service Manager

After speaking with Ms. [redacted] personally this afternoon, Once Driven has refunded her account for the $160 per the Once Driven refund guarantee.  I agreed to waive the photo requirement due to Ms. [redacted]'s issues with getting photos to Once Driven, and the lapse in communication.  Ms....

[redacted]'s vehicle was confirmed as sold on 12/23/2015 by a source outside of Once Driven's network of buyers.  We asked Ms. [redacted] to allow 3-5 business days for the refund to appear back to her original method of payment.Sincerely,[redacted]Customer Service Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Once Driven contacted me by telephone after seeing an advertisement I placed on [redacted] Classifieds.  The service was presented to me that for a fee of $189.00 Once Driven would market the vehicle with a money back guarantee less a $29.00 fee, if they did not find a buyer within the 45 days or if I sold the vehicle within 45 days to someone not referred by Once Driven.  Seemed like a fair deal, however the representative conveniently left out the part of the guarantee that if neither party sold the vehicle within 45 days that Once Driven kept your $189.00. This was all done over the telephone and Once Driven wanted payment at that time.  In no way would I have agreed to pay Once Driven $189.00 to sell the car if I had been told the entire money back guarantee policy.  I received nothing from Once Driven until after payment was made.After checking out the Revdex.com I am not the first person that Once Driven has scammed.  They should be put out of business.  I will post my experience all over the Internet with the hope of keeping anyone else from being scammed.  The response from the company is untrue just like their sales pitch. 
Regards,
[redacted]

On behalf of Once Driven, we apologize for the delay of Ms. [redacted] refund.  The refund of $189 was processed today, and will be back on to Ms. [redacted] Master Card account within 3-5 business days.Sincerely,[redacted]Quality Assurance Manager

The phone number associated with Ms. [redacted] complaint was added to the Once Driven Do-Not-Call database on 7/20/2016, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Ms. [redacted].Sincerely,[redacted]Quality Assurance Manager

Mr. [redacted]'s phone number [redacted] was added to the Do-Not-Call database for Once Driven on 11/17/2015 at 32:09 P.M. EST and will not be contacted again.  Once Driven apologizes for any inconvenience to Mr. [redacted].Sincerely,[redacted]Customer Service Manager

I have reviewed the response offer made by the business...

in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I don't know when their response was submitted to you, but they just called me again yesterday. Same person: [redacted]. If this assures I'll no longer hear from them in the future, then I'll be satisfied with the result. If they don't intend to stop calling me then it's not resolved.  Thank you.

To whom it may concern:
If you could please
forward the number at which you were contacted, I can then investigate the
matter to determine where your number was obtained and how and when you were
contacted.  It is important to note that nonprofits are permitted to
contact DNC numbers....

     
Thank you for reaching
out to us and giving us an opportunity to respond.
Sincerely,[redacted]Quality Assurance Manager

The phone number listed on Ms. [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again.  On behalf of Once Driven we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

Ms. [redacted] ([redacted]) phone number provided has been added to the Do-Not-Call
database and will not be contacted again.  Once Driven apologizes for
any inconvenience.Sincerely,[redacted]Customer Service Manager

The phone number associated with Mr. [redacted] complaint was added to the Once Driven Do-Not-Call database on 6/28/2016, and will not be contacted again.  On behalf of Once Driven we apologize for any inconvenience.To address Mr. [redacted] assertion that our representative stated "Once Driven...

is a Revdex.com Accredited business" properly, I will need the name of the representative that spoke with him please.  The phone number look-up for the phone number associated with this complaint shows no record of an inbound call being received.  Once Driven does not instruct its representatives to claim Accreditation with the Revdex.com in any way.  However, if Mr.; [redacted] can provide a different phone number where he may have called in from on 6/28/2016, I will be more than happy to research the phone records again.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is the email I received after payment was made to Once Driven over the phone and I did not misunderstand what the representative told me over the telephone.  Perhaps if they record the phone calls they could pull the tape.
Dear [redacted], Thank you for choosing OnceDriven to help get your vehicle sold! Your payment of $189 was accepted on 02/17/2016. Vehicle: [redacted] Asking Price: $11,800 Please log in and review your listing for accuracy. Please provide photo(s) of your vehicle as soon as possible. We will begin talking to buyers about your vehicle immediately. Username: [redacted] Password: [redacted] Your Account Representative is [redacted] , [redacted] 
[redacted] Lets get this vehicle sold! [redacted] Once Driven Vehicle Marketing Specialist Customer Support Hours: Mon-Fri 9a-8p Eastern
Regards,
[redacted]

The phone number provided by Mr. [redacted] has been added to Once Drivens Do-Not-Call database and will not be contacted again.  We apologize for any inconvenience.Sincerely,[redacted]Customer Service Manager

The phone number listed with Ms. [redacted] complaint was added to the Once Driven Do-Not-Call database today at 4:53 P.M. EST, and will not be contacted again.  On behalf of Once Driven we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Mr. [redacted]'s phone number listed on this complaint has been added to the Do-Not-Call database, and will not be contacted again.  Once Driven apologizes for any inconvenience to Mr. [redacted].Sincerely,[redacted]Customer Service Manager

The phone number listed along with Mr. [redacted] complaint has been added to Once Driven's Do-Not-Call database and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have provided proof of sale of the vehicle several times to the business including a notice of transfer and release of liability that the dealership gave me when I sold them the vehicle, I have attached the file above, this file was faxed and emailed to them on three occasions
Regards,
[redacted]