Longwood Industries, Inc

The phone number listed in Mr. [redacted] complaint has been added to the Once Driven Do-Not-Call Database and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance Manager

The phone number listed with Mr. [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted]Sincerely,[redacted]Quality Assurance Manager

Once Driven has added Mr. [redacted]’s phone number provided with this complaint to its Do-Not-Call database.  Mr. [redacted] will not be contacted again by Once Driven.  Once Driven apologizes for any inconvenience.Sincerely,Customer Service Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Afternoon,On 9/23/2016 I responded to Ms. [redacted]s complaint with the following:In order to process Ms. [redacted]s refund, I will need to obtain the first 12 digits of her credit card number used to purchase her service with Once Driven.  The card account on file with Once Driven ends with [redacted].  Once we are able to obtain the card information, we will immediately process her refund. If Ms. [redacted] has provided the card information, I have not seen it, thus, the refund has not been successfully processed.Once the required information is obtained, her refund will be processed immediately, [redacted]Quality Assurance Manager

Per the Once Driven 45-Day Money Back Guarantee that Ms. [redacted] agreed to on 11/10/2015 when she purchased her listing, a refund is available if her vehicle had been sold within the first 45 days of her listing date with Once Driven.  If Ms. [redacted] has sold her vehicle within the guarantee...

parameters, Once Driven will be happy to verify the title transfer and refund her money.  Sincerely,[redacted]Customer Service Manager

The phone number provided by Mr. [redacted] has not been contacted by Once Driven.  The only contact from the phone number listed in Mr. [redacted]'s complaint, was an inbound call to Once Driven on 10/9/2014 at 12:55 P.M. EST., and was added to the Once Driven Do-Not-Call database.  If there is a...

different phone number where Mr. [redacted] may have been contacted, please have him provide that, and Once Driven will respond accordingly.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I requested a refund form on sep 9th it took 20 more days and a Revdex.com complaint for me to finally get a "refund issued". Not only is the regular refund of $160 (after $29 processing fee!?) a slap in the face but it also states in the resolve message that it was processed the 29th and will take 3-5 buisiness days...well it's oct 6 and still no money in my account! I believe they are just saying things to resolve a complaint but not actually doing anything. I still have received not one call or email for [redacted] regarding a refund after my nearly 25 day attempt now. I got yelled at, hung up on, transferred to nothing for weeks (not to mention the service itself was pointless and didn't do as advertised) and the best that the refund manager can do is respond solely to a Revdex.com complaint and give he bare minimum refund without proper call back or email or even apology for how much time they have wasted. The fact that it took his drastic of a measure to get the money I was guaranteed is unacceptable. I am sticking to my initial request of the full amount I paid for $189. The ridiculously high $29 "processing fee" should be refunded for 25 days of wasting my time a rude customer service. (update while typing) received a call for first time from a new customer service rep (still not [redacted] the manager) and she called to say my refund still hasn't been processed but "will be soon". I asked her when I will get confirmation email. She did not know. Still getting run around. Regards,
[redacted]

Mr. F's phone number provided in this complaint message was added to the Once Driven Do-Not-Call database on 5/19/2016 and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. F.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted] contacted Once Driven to purchase its services on 8/26/2016.  Mr. [redacted] vehicle was marketed and listed on Onceriven.com along with several social media outlets in an effort to assist him with the sale of his vehicle.  The most recent DMV title history search provided by the DMV...

database shows a title renewal on 4/26/2016.  Once the title transfer for Mr. [redacted] shows on the DMV database, Once Driven will refund Mr. [redacted] per its refund guarantee which Mr. [redacted] agreed to on 8/29/2016 at 1:56 P.M. EST.  Sincerely,[redacted]Quality Assurance Manager

The phone number provided by Mr. [redacted] in his complaint was added to the Once Driven Do-Not-Call database on 3/16/2016 at 6:12 P.M. EST., and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance...

Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ My name is Mrs. [redacted] and not [redacted].  In the original gorilla marketing calls made by Once Dirven’s marketing team I was guaranteed that I would be contacted by potential buyers.  I was never once contacted by any buyers.  I would have to be shown that individuals viewed my ad, specifically.  And, not accidentally came across them from a Facebook ad or because they appeared on a random search that was only schemed across.  Once again, I was never contacted by any potential buyers from Once Driven.  The only time that I was contacted by any one from Once Driven was a week after my ad was posted to try and tell me my selling price was too high and that I should reduce the price of my vehicle from $2400 to $1500.  Needless to say, I sold the car on my own for $2500.  At this point I think it would be in the best interest of the Federal Attorney General to pursue a class action law suit against Once Driven for Fraud and for the Consumer Anti-Trust Act.
Regards,
[redacted]

A validation of Ms. [redacted] refund request was approved on 8/26/2016.  An attempt to process her refund of $160 ($189 minus the $29 processing fee) on 9/7/2016 was unsuccessful.  Unfortunately, I have been away for a family matter, and had not forwarded the request for information to Ms....

[redacted] Account manager prior to my departure on 9/7/2016.  For that, I apologize.  In order to process Ms. [redacted] refund, I will need to obtain the first 12 digits of her credit card number used to purchase her service with Once Driven.  The card account on file with Once Driven ends with [redacted].  Once we are able to obtain the card information, we will immediately process her refund.Sincerely,[redacted]Quality Assurance Manager

The phone number listed with Mr. [redacted]' complaint was added to the Once Driven Do-Not-Call database on 7/22/2016, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance Manager

Mr. [redacted]'s refund was processed today.  The refund of $160 ($189 minus the $29 processing fee) will be back to his original method of payment within 3-5 business days.  On behalf of Once Driven, we apologize for the delayed refund.Sincerely,[redacted]Quality Assurance Manager

Per the Once Driven refund guarantee that was agreed upon when Mr. & Mrs. [redacted] agreed to on 2/25/2016, Once Driven will continue to market the [redacted] vehicle at no additional fee until their vehicle has been sold.  Unfortunately, a refund of their purchase price is not an option based...

on the refund guarantee.Sincerely,[redacted]Quality Assurance Manager

Ms. [redacted] requested her refund 49 days after listing her Corvette with Once Driven.  Technically, this was an invalid refund request.  However, as a good faith gesture, Once Driven did allow Ms. [redacted] to submit her refund request late, and offered a refund if the title transfer information for her sale could be provided.  Below, I have placed a link to Ms. [redacted] title history for her Corvette.  [redacted]The last title transfer activity for her Corvette was on 5/28/2002.  To be clear, emission inspections do not constitute a transferred title.  If Ms. [redacted] has any additional title transfer information that can be provided, please have her attach any documents in a reply to our response.Sincerely,[redacted]Quality Assurance Manager

Once Driven has reviewed Mr. [redacted]'s attachments, and has processed his refund.  The provided documents do show transfer of ownership.  Had this information been asked for when Mr. [redacted] called Once Driven on 9/10/2016, his refund would have been processed on that date.  Unfortunately that did not happen.  On behalf of Once Driven, I apologize for that miscommunication.  The refund of $160 was processed today.  Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his original method of payment.Sincerely,[redacted]Quality Assurance Manager

I have...

reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This pathetic response does not address this company's blatant disregard for the following Federal Law and adhering to the National Do Not Call list. Their entire business model is based upon violating this law. As a telemarketer they are REQUIRED to purchase the National Do Not Call list, along with all the updates and verify that any seller they want to harass is not on this list BEFORE harassing them with repeated sales calls. 
Regards,
[redacted]