Longwood Industries, Inc

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the refund.
Regards,
[redacted]

I have...

reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This pathetic response does not address this company's blatant disregard for the following Federal Law and adhering to the National Do Not Call list. Their entire business model is based upon violating this law. As a telemarketer they are REQUIRED to purchase the National Do Not Call list, along with all the updates and verify that any seller they want to harass is not on this list BEFORE harassing them with repeated sales calls. 
Regards,
[redacted]

Once Driven has reviewed Mr. [redacted]'s attachments, and has processed his refund.  The provided documents do show transfer of ownership.  Had this information been asked for when Mr. [redacted] called Once Driven on 9/10/2016, his refund would have been processed on that date.  Unfortunately that did not happen.  On behalf of Once Driven, I apologize for that miscommunication.  The refund of $160 was processed today.  Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his original method of payment.Sincerely,[redacted]Quality Assurance Manager

On behalf of OnceDriven, thank you for contacting us regarding your concerns.  It is important to point out that if you were contacted by OnceDriven, you would have been contacted by a nonprofit organization that is permitted to reach out to a number on the National Do Not Call Registry.  With that said, we will absolutely ensure that no one from OnceDriven contacts you in the future.    Thank you for giving us an opportunity to respond and thank you in advance for providing additional information to assist us in this matter.  Once we hear back from you, we will immediately investigate and respond accordingly.                    Sincerely, [redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not seek the business out, they phoned me and told me that they were a high powered business and that their service, because they had staff calling and looking for potential buyers, was different than just listing it online, so they would "find" a buyer for the car and direct buyers to me. VERY MISLEADING! and I neglected to look them up on the internet as I see they have a "D" rating with the Revdex.com and after the fact, I see a lot of complaints that they are a scam and don't do what they say they are doing. I feel they are fraudulent and use fraudulent advertising to pull you in and I did not receive one potential buyer from them, not even someone to ask about the car,  since Sept 2015, nor did they contact me about my car and how to make it sell. I want a full refund of my money as they did not do what they said they would do. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the refund.
Regards,
[redacted]

On
behalf of Once Driven, I would like to apologize for Ms. [redacted]'s
experience with the Customer Service team.  Per Ms. [redacted]'s request,
Once Driven has processed her refund of $160.  This refund was processed
on 7/27/2015 and will be back to her card account within the next few...


days.Sincerely,[redacted]Customer Service Manager

Mr. [redacted] purchased his listing with Once Driven on 8/16/2016.  Before Mr. [redacted]'s payment could be processed, he was read (and agreed to) Once Driven's 45-Day refund policy.  For the Revdex.com's convenience, I have supplied the recording of this call , where Mr. [redacted] agrees to Once...

Driven's terms of service.  Had Mr. [redacted] sold his motorcycle through a source not provided from Once Driven within the first 45 days of listing with us, he would have been eligible for a refund.  Since his motorcycle has not sold, Once Driven will continue to list his motorcycle until it is sold.  At the time this response, Mr. [redacted]'s listing has been reviewed by potential buyers 196 times.  Once Driven will continue to aggressively marketing his motorcycle until it is sold.Sincerely,[redacted]Quality Assurance Manager

Ms. [redacted] refund was processed today in the amount of $160 ($189 minus the $29 processing fee).  Ms. [redacted] will need to allow 3-5 business days for the refund to appear back to her original method of payment.On behalf of Once Driven we apologize for the delay in refunding Ms. [redacted]...

funds.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have received the refund.
Regards,
[redacted]

Ms. [redacted] purchased and placed her listing for her 5th wheel with Once Driven on 9/15/2016.  Since that time, 124 potential buyers have viewed her listing on www.oncedriven .com .  The website is most certainly real, and Ms. [redacted]'s vehicle is being marketed (as promised) when she signed...

up with us.  Per the Once Driven 45-Day Money-Back guarantee, Ms. [redacted] would be eligible for a refund anytime within the first 45 days of listing with Once Driven, if she sells her vehicle to a buyer not delivered by Once Driven.  In addition, I have provided a direct link to Ms. [redacted]'s listing on [redacted] and [redacted] below for her convenience.Unfortunately, Ms. [redacted] is not eligible for a refund.  Once Driven will continue to aggressively market her vehicle until it is sold.[redacted]Sincerely,[redacted]Quality Assurance Manager

Mr. [redacted] did send in a handwritten Bill Of Sale for the sale of his
motorcycle.  After further review, Once Driven has accepted this paperwork as a validated form for his
proof of sale, and has refunded his service fee minus the $29 processing
fee.  The refund of $160 was processed...

today, and will appear back on his
credit card account ending with 5959 within 3-5 business days.Sincerely,[redacted]Customer Service Manager

The phone number listed in Mr. [redacted]'s complaint has been added to the Once Driven Do-Not-Call database, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

Mr. [redacted] phone number listed in his complaint message was added to the Once Driven Do-Not-Call Database at 10:35 A.M. EST today 6/9/2016, and will not be contacted again.  On behalf of Once Driven, we apologize for the inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance...

Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize if Mr. [redacted] has been inconvenienced.  If he was contacted by OnceDriven, he was contacted by a non-profit organization.  Non-profit organizations are exempt from being required to subscribe to the National DNC [redacted].  With that said, as previously mentioned, his request not to be contacted is being respected.   Thank you for giving us an opportunity to respond. Sincerely,[redacted] Quality Assurance Meeting

The phone number provided by [redacted] was added to the Once Driven Do-Not-Call database, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience. Sincerely, [redacted] Quality Assurance Manager

The phone number listed with the [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

Mr. [redacted] requested a refund from Once Driven on 9/2/2016.  As of today, 11/10/2016, the title for Mr. [redacted] vehicle still has not been transferred to its new owner.  Mr. [redacted] claims that his vehicle was sold to a dealership.  At that time, we requested paperwork from the...

dealership showing where the sale took place to expedite his refund request.  As of this morning, Mr. [redacted] still has not provided Once Driven with any information showing where his vehicle has in-fact been sold to a dealership.Once Mr. [redacted] provides the required paperwork showing where his vehicle has been sold within the first 45 days of listing with Once Driven to a buyer not provided by us, we will happily refund his purchase price minus the $29 processing fee.Sincerely, [redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Company promised to market my vehicle for sale and only added an entry to their website that does not come up in any search engines so therefore useless. Company misrepresented how they were going to market my car and told me they had buyers lined up. If they had told me what they were going to do, I would not have purchased their useless services.  I purchased the services of a company to sell my vehicle and they have not made any effort to do so.  I PAID for service and got NOTHING.  I would still like my money back from this fraudulent company.  
Regards,
[redacted]