Longwood Industries, Inc

On behalf of OnceDriven, thank you for contacting us regarding your concerns.  It is important to point out that if you were contacted by OnceDriven, you would have been contacted by a nonprofit organization that is permitted to reach out to a number on the National Do Not Call Registry.  With that said, we will absolutely ensure that no one from OnceDriven contacts you in the future.    Thank you for giving us an opportunity to respond and thank you in advance for providing additional information to assist us in this matter.  Once we hear back from you, we will immediately investigate and respond accordingly.                    Sincerely, [redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No, I will not provide my phone number. We both know that it was gathered from [redacted], the same as all other complaints on here. Exactly what do you hope to gain by feigning ignorance on this matter?
I'm glad to see that you admit that you don't care about the Do Not Call list. Please be advised that I have forwarded this complaint to the Commonwealth of Virginia State Corporation Commission and the Internal Revenue Service for investigation of tax exemption fraud.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the refund.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not seek the business out, they phoned me and told me that they were a high powered business and that their service, because they had staff calling and looking for potential buyers, was different than just listing it online, so they would "find" a buyer for the car and direct buyers to me. VERY MISLEADING! and I neglected to look them up on the internet as I see they have a "D" rating with the Revdex.com and after the fact, I see a lot of complaints that they are a scam and don't do what they say they are doing. I feel they are fraudulent and use fraudulent advertising to pull you in and I did not receive one potential buyer from them, not even someone to ask about the car,  since Sept 2015, nor did they contact me about my car and how to make it sell. I want a full refund of my money as they did not do what they said they would do. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the refund.
Regards,
[redacted]

Ms. [redacted] refund was processed today in the amount of $160 ($189 minus the $29 processing fee).  Ms. [redacted] will need to allow 3-5 business days for the refund to appear back to her original method of payment.On behalf of Once Driven we apologize for the delay in refunding Ms. [redacted]...

funds.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Have received the refund.
Regards,
[redacted]

On
behalf of Once Driven, I would like to apologize for Ms. [redacted]'s
experience with the Customer Service team.  Per Ms. [redacted]'s request,
Once Driven has processed her refund of $160.  This refund was processed
on 7/27/2015 and will be back to her card account within the next few...


days.Sincerely,[redacted]Customer Service Manager

Mr. [redacted] purchased his listing with Once Driven on 8/16/2016.  Before Mr. [redacted]'s payment could be processed, he was read (and agreed to) Once Driven's 45-Day refund policy.  For the Revdex.com's convenience, I have supplied the recording of this call , where Mr. [redacted] agrees to Once...

Driven's terms of service.  Had Mr. [redacted] sold his motorcycle through a source not provided from Once Driven within the first 45 days of listing with us, he would have been eligible for a refund.  Since his motorcycle has not sold, Once Driven will continue to list his motorcycle until it is sold.  At the time this response, Mr. [redacted]'s listing has been reviewed by potential buyers 196 times.  Once Driven will continue to aggressively marketing his motorcycle until it is sold.Sincerely,[redacted]Quality Assurance Manager

Ms. [redacted] purchased and placed her listing for her 5th wheel with Once Driven on 9/15/2016.  Since that time, 124 potential buyers have viewed her listing on www.oncedriven .com .  The website is most certainly real, and Ms. [redacted]'s vehicle is being marketed (as promised) when she signed...

up with us.  Per the Once Driven 45-Day Money-Back guarantee, Ms. [redacted] would be eligible for a refund anytime within the first 45 days of listing with Once Driven, if she sells her vehicle to a buyer not delivered by Once Driven.  In addition, I have provided a direct link to Ms. [redacted]'s listing on [redacted] and [redacted] below for her convenience.Unfortunately, Ms. [redacted] is not eligible for a refund.  Once Driven will continue to aggressively market her vehicle until it is sold.[redacted]Sincerely,[redacted]Quality Assurance Manager

Mr. [redacted] did send in a handwritten Bill Of Sale for the sale of his
motorcycle.  After further review, Once Driven has accepted this paperwork as a validated form for his
proof of sale, and has refunded his service fee minus the $29 processing
fee.  The refund of $160 was processed...

today, and will appear back on his
credit card account ending with 5959 within 3-5 business days.Sincerely,[redacted]Customer Service Manager

Mr. [redacted] phone number listed in his complaint message was added to the Once Driven Do-Not-Call Database at 10:35 A.M. EST today 6/9/2016, and will not be contacted again.  On behalf of Once Driven, we apologize for the inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance...

Manager

The phone number listed in Mr. [redacted]'s complaint has been added to the Once Driven Do-Not-Call database, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize if Mr. [redacted] has been inconvenienced.  If he was contacted by OnceDriven, he was contacted by a non-profit organization.  Non-profit organizations are exempt from being required to subscribe to the National DNC [redacted].  With that said, as previously mentioned, his request not to be contacted is being respected.   Thank you for giving us an opportunity to respond. Sincerely,[redacted] Quality Assurance Meeting

The phone number provided by [redacted] was added to the Once Driven Do-Not-Call database, and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience. Sincerely, [redacted] Quality Assurance Manager

The phone number listed with the [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience.Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Called from [redacted]Regards,
[redacted]

Mr. [redacted] claims that he was never told that he needed to submit at least one photo of his Hyundai to be eligible for the 45-Day money back guarantee offered by Once Driven.  This specific refund requirement is read and agreed upon with every Once Driven customer prior to the sale of its...

service ever being completed.  In addition, Once Driven sends photo instructions via email to each new customer, and also makes a courtesy phone call to all customers that have not submitted their photos to Once Driven within the first 10 calendar days of listing with Once Driven, to make sure that this specific requirement is completed.  For Mr. [redacted]'s specific account, a phone call was placed to Mr. [redacted] on 10/6/2015at 2:07 P.M. EST., a 47 second voicemail message was successfully delivered to Mr. [redacted]'s phone number of [redacted]. This message specifically states that Once Driven had not yet received photos from Mr. [redacted], and reminded him that we needed the photos for his Hyundai no later than 2 weeks from his original start date.  Had Mr. [redacted] ever sent Once Driven photos of his vehicle, we would definitely entertain his request for a refund.  However, after more than 3 reminders form Once Driven, Mr. [redacted] did not provide us with any photos of his Hyundai. Once Driven was not given an opportunity to market Mr. [redacted]'s vehicle effectively.  Mr. [redacted] is not eligible for a refund.I have also included a link to the Once Driven 45-Day Money Back Guarantee below for Mr. [redacted]'s convenience.[redacted]Thank you for the opportunity to respond.Sincerely,[redacted]Customer Service Manager