Longwood Industries, Inc

The phone number associated with Mr*** complaint has been added to the Once Driven Do-Not-Call Database, and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience to Mr***.Sincerely,*** ***Quality Assurance Manager

Mr*** purchased his listing with Once Driven on 3/24/2015. Before his listing was processed, Mr*** was read (and agreed to) Once Driven's terms of service regarding the 45-Day Money Back Guarantee. Once Driven promoted Mr***'s vehicle on *** in addition to
OnceDriven.com to help promote the sale of his vehicle. On 3/30/3/30/Mr***'s vehicle had received views. On 6/17/2015, Mr*** alerted Once Driven that his vehicle had been sold. Mr*** never mentioned a repossession of his vehicle, nor requested a refund. I have provided a direct link to Once Driven's 45-Day Money Back Guarantee below for Mr***'s convenience. These are the terms that Mr*** agreed to before his listing was placed and payment was processed.***Unfortunately, Mr*** is not eligible for a refund with Once Driven.Sincerely,*** ***Customer Service Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Few days before I paid $to Once Driven I received a call from their employer and he said we have few inteersted buyer for your car by paying $they will grantee to sell my car within days if not I will get my money back and he said you have nothing to loose , so unfortunately I believed what he said and called them next day and gave them my credit card info .,but after one week I realized I have been lied to ,so I called Once Driven and asked for my money and the rest is history
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. That is so ridiculousI submitted all of the listing information directly after the sale!! You can only access listings up to days through the itemized invoice for the month when they were listedI tried to search the vehicle history on CarfaxI'm sure that would clearly show an updated owner but I have absolutely no way of getting the vin number to the vehicle. At this point I'm simply fed upWhat your requesting from me I HAVE ALREADY SUBMITTED. Now nearly six months later the requested documents are not availablepull your own archives and review whats already been submitted.
Regards,
*** ***

The phone number associated with Mr***'s complaint was added to the
Do-Not-Call database on 9/10/at 1:P.MEST, and will not be
contacted again. Once Driven apologizes for any inconvenience to Mr
***.Sincerely,*** ***Customer Service Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me If the business process the refund I will be satisfied with the business action I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not believe their alleged non-profit statusNo where on there website, http://***, does it state that they are non-profitFurthermore, I had my car listed on *** policy forbids commercial phishing of *** user baseI will continue my complaint with the Federal Trade Commission.Additionally, Longwood Industries d/b/a OnceDriven.com, is registered with the Commonwealth of Virginia as a "Corporation" and not a non-profit*** ** *** *** *** *** *** *Status: ActiveEffective Date: 11/16/2015*** *** ***Entity Type: CorporationJurisdiction of Formation: VADate of Formation/Registration: 7/20/1972Status: Active
Regards,
*** ***

Mr*** full refund of $was processed today. Mr*** will need to allow 3-business days for the refund to appear back to his original method of payment. On behalf of Once Driven, we apologize for the delay of Mr*** refund.Sincerely,*** ***Quality Assurance Manager

Please see the email thread below to see where Once Driven is with Mr*** refund request. Once Mr*** can provide his buyer's name, and the buyer can be confirmed, Mr*** will be refunded.Sincerely,*** ***Customer Service Manager

According to the Once Driven phone records, the phone number associated
with this complaint has never been contacted by Once Driven. If there
is another phone number where Ms*** was contacted, I will be happy
to research the phone records.In addition, Once Driven has added the phone
number (###-###-####) associated with this complaint to its Do-Not-Call database.Sincerely,*** ***Customer Service Manager

The phone number listed with Mr*** complaint was added to the Once Driven Do-Not-Call database on 8/25/at 4:P.MEST, and will not be contacted again. On behalf of Once Driven we apologize for any inconvenience.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Have received the refund.Regards,
*** ***

On behalf of Once Driven, I would like to take this opportunity to apologize for the lack of return calls back to Ms***. Ms***'s refund of $was processed today back to her card account ending with ***. Please allow 3-business days for this refund to appear back to the
card account mentioned.Sincerely,*** ***Customer Service Manager

Although, according to the Once Driven phone records, the phone number
listed in Mr***' complaint *** *** has not been contacted
by Once Driven, I have added the phone number provided to the Once
Driven Do-Not-Call database. If there is another phone number
that Mr
*** may have been contacted at, Once Driven will be happy to
review its phone records, and add those additional phone numbers to its
Do-Not-Call database.Sincerely,*** ***Customer Service Manager

Once Driven's terms of service are very clear and easily accessible for
every customer. Mr*** was provided with the terms of service
before his purchase was processed, and was sent a direct link to his
listing the day he placed his listing. A clear indicator of this is Mr
*** sending photos to Once Driven within hours of his listing
being placed. The only way for Mr*** to have had access to the
information would have been by receiving the confirmation emails, or
receiving verbal communication immediately following his agreement to
the refund terms.Unfortunately, Mr*** is no longer eligible for a refund.Sincerely,*** ***Customer Service Manager

While we appreciate Mr***s position, the fact remains that Mr*** is not eligible for a refund. As stated in its 45-Day Guarantee (see link below), Once Driven will continue to market and help Mr*** find a qualified buyer for his Harley-Davidson at no additional fee until his motorcycle has been sold***Sincerely,*** ***Customer Service Manager

Per the Once Driven 45-Day Refund Guarantee, Once Driven will list Ms
***'s vehicle until it is sold at no additional fee. Unfortunately,
she is not eligible for a refund.Sincerely,*** ***Customer Service Manager

The phone number listed with Mr***'s complaint was added to the Once Driven Do-Not-Call database on 9/6/at 7:P.MEST and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience to Mr***.Sincerely,*** ***Quality Assurance Manager