Longwood Industries, Inc

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have attached the customer's receipt section of the cashier's check dated May 6, The buyers name and phone number are *** *** *** *** and is willing to accept a phone call to verify he purchased the Jeep
Regards,
*** ***

The business has asked me to provide the area code
where I was contactedMy area code is: ***I assume that is what they are asking.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe company, OnceDriven should make it very clear that the services they offer differ in no way from any of the other online services in which you can list your car for saleThey offer no additional advantage besides costing $for no reason
Regards,
*** ***

On behalf of Once Driven, we apologize for the delay of Mr***'s refund. The refund of $was processed on 2/22/2017, and will appear back to his card account within 3-b usiness days.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello,They had been calling me at *** *** ***. Thank you. ***

I have reviewed the
response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I was already in the Do Not Call database. I need to be compensated for the time and effort involved in having to deal with this awful company

The phone number listed with Mr***'s complaint message has been added to the Once Driven Do-Not-Call database and will not be contacted again On behalf of Once Driven, we apologize for any inconvenience to Mr***,Sincerely,*** ***Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This response was expected from a company that has a track record of misleading customers as noted by all of the feed back by the Revdex.com as well as other online complaint forums I will be notifying Once Driven to remove anything to do with the sale of the vehicle
Regards,
*** ***

The phone number associated with Mr***complaint was added to the Once Driven Do-Not-Call database today and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience to Mr*.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have already provided a copy of the signed Notice of Transfer & Release of Liability showing the name, date and amount for who and what the car was sold This form is detached from the title and sent to the CA DMV - not Once Driven I have provided a copy of this receipt / form several times and also attached to this email Also, the CA DMV does not provide any 'receipt' to individuals transferring private ownership/registration
Regards,
*** ***

I have reviewed the response offer
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company continues to robo-call my phone number
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The issue isn't simply of monetary valueYour business used predatory, outright dishonest business practicesYour employees flat out lied to me about this companyYou are not Revdex.com accredited, and you cannot illegally solicit others on CraigslistI received zero phone calls about my vehicle, but was promised people had already taken an interest in my vehicleI saw no evidence of advertising online aside from a single ad on your site, which I constructed myselfI would never have done business with such a dishonest companyYou employed lies and manipulation to take money from myself and others, while providing no service whatsoeverYou can defend your terrible business as much as you likeIt makes no difference to me anymoreYou have over complaints directed towards your businessYou have an F rating on this websiteThat should speak volumes about the type of business you do I am typing this for posterity so there will be tangible evidence for others to view online about your lying, cheating, and disservice to others like myselfI can only hope proper legal retribution in the future will teach you a lesson to try harder to impress people as a businessYou have failed at this

On 8/29/Mr*** agreed to the Once Driven 45-Day Guarantee terms of service, and purchased his listing. On 8/30/at 5:P.MEST, Mr*** agreed to the Once Driven terms of service online. I have included the recording of Mr*** agreeing to authorize Once Driven to
process his payment, and list his vehicle on its website(s) and other marketing resources. On 10/24/2016, Mr*** stated that since his car had not sold, and that he wanted to keep his car, and get a refund. The refund terms were explained again, and Mr*** disconnected the phone call. Per the Once Driven agreement, Once Driven will continue to list Mr***'s vehicle until it is sold. If Mr*** would like for Once Driven to continue marketing his vehicle, we will be glad to do so.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Did received the refund.Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Dear Revdex.com, I know of no such views nor did they, (Once-Driven) send not even one interested lead as so stated they wouldFailed to return my phone call when I first wanted a refundThen maybe the second or third refund call was returned and she was rude. My understanding was that I was to be contacted with "interested buyers" from those of the some odd number of supposed viewers? Regretfully, I was not contacted one, (1) time with someone interested in purchasing the Nissan. I would not recommend -Once-Driven.com to anyone needing to sell an automobileOnce-driven was nice until my fee was paid then it was like too busy for the same quality customer serviceI thank you B.B.Bfor you help in getting lost money I paid to Once-Driven.com returned to my credit card
Regards,
*** ***

I have reviewed the response offer made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They stated they placed me on the do-not-call list and apologized for the inconvienceThe apology is accepted (even though I doubt it is sincere), but I already had them place my number on the do-not-call list the day they contacted me, so really they didn't do anything at all except offer an empty PR-apologyHowever I suppose it is too much to ask them to discontinue the practice of contacting *** users who explicitly state not to contact them with unsolicited servicesI am sure they will continue to mine *** for potential customers. I guess I should be clicking "Accept Resolution" because there really isn't anything further that the Revdex.com can do, but I wanted OnceDriven to know that what they are doing is inappropriate.
Thank you and Regards,
*** ***

On 5/4/2016, Mr*** was alerted that no title transfer paperwork or pictures were received to verify his title transfer or proof of sale If Mr*** can provide the approved information required to validate his refund, Once Driven will gladly process his refund
request.Sincerely,*** ***Quality Assurance Manager

On behalf of Once Driven, I would like to thank you for the opportunity to respond to Mr***' reply. Although we appreciate Mr*** frustration, the fact remains that his refund eligibility is not valid. Per the 45-Day Refund Guarantee, Mr*** would be entitled to a refund if he had sold his vehicle through any other source that Once Driven. This did not occur.In response to Mr***' points in his latest response:1. Once Driven's hours of operation are A.M- P.MEST Monday thru Friday. A representative is available to assist all customers during these hours. 2. Once Driven has never had a Business Day cancellation policy.Since Mr***' vehicle is no longer being offered for sale, Once Driven will remove his listing. If Mr*** does decide to sell his vehicle again, Once Driven will be happy to re-list his vehicle at no additional fee (per its refund guarantee)Sincerely,*** ***Customer Service Manager

Mr*** phone number associated with this complaint has been added to the Once Driven Do-Not-Call database, and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience to Mr***.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***