Longwood Industries, Inc

The phone number listed with Mr*** complaint was added to the Once Driven Do-Not-Call database on 4/21/at 4:P.MESTand will not be contacted again.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response
offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Not good enoughA Written apology or I make the time and effort to sue the living bejesus out of themThat is not a threatthat's a *** statement of fact and with all these complaints? A class action is in ordercommunicate that to themI do not make threatsI make facts. Regards*** *** *** *** ***

Mr***'s refund of $was processed today. Due to the fact that Mr*** sold the motorcycle to his son, and there was no title transfer, Once Driven was unable to see a title transfer history on file with the National Motor Vehicle Title Information System (NMVTIS), thus denying Mr
***'s initial refund request. Unfortunately, there was no follon Once Driven's part to obtain alternative proof of sale from Mr*** to expedite the refund process.On behalf of Once Driven, I apologize for the lack of communication.Sincerely,*** ***Quality Assurance Manager

Mr*** has been refunded I just spoke with him over the telephone Mr***'s refund of $will be back to his original method of payment within 3-business days.Sincerely,*** ***
Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You have not addressed the previous attempts at getting in touch with a representativeI was told there was specific interest in "the type of vehicle I have for sale" and also that I could request a full refund within business days of the transactionI received no contact from the business or any other interested party after the payment was processed and the pictures posted the next dayAt no point was I told that no one would be available to take my calls for three weeks after the"purchase". The vehicle is no longer for saleI am relocating it to *** instead of selling it before I move (on military orders) to ***You do not have my permission to solicit the vehicle for any purpose.
Regards,
*** ***

The phone number provided in Mr*** complaint was added to the Once Driven Do-Not-Call database on 5/11/2016, and will not be contacted again. On behalf of Once Driven, we apologize for any inconvenience. Sincerely, *** *** Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr*** valid refund request was submitted to Once Driven on 9/29/2016. His refund has been processed in the amount of $($minus the $processing fee), and will be back to his credit card account within 3-business days. On behalf of Once Driven, we appreciate the
opportunity to respond to this complaint.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have already filed a complaint with the Revdex.com (ID# ***2) for this business to STOP contacting me by phoneThe business claimed that I was placed on an internal do not call list, but that IS OBVIOUSLY A LIECEASE AND DESIST IMMEDIATELY

Mrs*** states that Once Driven stated that a refund was available if their vehicle was not sold within days. In a separate email (sent to the Revdex.com), Once Driven has attached the recording of Mr*** Being read (and agreeing to) the Once Driven refund guarantee before his
payment was processed. For Mrs***'s convenience, I have attached a direct link to the Once Driven 45-Day Guarantee. ***Unfortunately, the ***'s are not eligible for a refund. Although their vehicle has not sold, Once Driven will continue to market their vehicle until it is sold as stated in the Once Driven 45-Day Guarantee.Sincerely,*** ***Quality Assurance Manager

Mr*** refund has been processed in the amount of $160. Once Driven asks for its customers to allow 3-business days for the refund to appear back to their accounts, since it cannot determine the amount of time a refund may take to appear from one account to another. At this point, the refund is in the hands of the financial institutions (bank card company), and will be delivered to Mr*** account very soon.Again, on behalf of Once Driven, we apologize for the delay of the funds going back to Mr*** account. It should also be noted that when Mr*** valid refund request was made on 9/29/2016, the refund was validated and processed within less than hours. Sincerely,*** ***Quality Assurance Manager

Here is the card information you requested:***
*** *** *** ***
*** ***
*** *** ** ***
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr*** card account has been credited for the $fee. He will need to allow 3-business days for the refund to appear back to his card.Sincerely,*** ***Customer Service Manager

On 5/6/Mr*** alerted Once Driven that he had sold his vehicle to a buyer not delivered by Once Driven. In a good faith effort, Once Driven will honor Mr***'s request for a refund if he can provde proof of sale for his vehicle that was listed with Once Driven. Since Once
Driven's refund guarantee is based on the sale of our customer's refund eligibility, this seems to be a fair compromise to Mr***'s otherwise invalid refund request. Once proof of the sale has been validated, Once Driven will happily honor a full refund of $189. Sincerely, *** *** Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Have received the refund
Regards,
*** ***

On 4/11/when we spoke with Mr***, it was explained that his refund would be processed once the Title Transfer for his vehicle had been processed. As of 4/25/at 3:P.MEST, the last Title Transfer information for his vehicle was on 12/31/2014.Although Once Driven has
never offered a full refund of $189, we will honor Mr***'s request once his Title Transfer has processed. In addition, if Mr*** has any other means to prove that his vehicle has sold, please have him submit that information in a reply to this message. Sincerely, *** *** Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **

have reviewed the response offer made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My area code is *** This has no bearing on the business practice of contacting people who have indicated that they do not wish to receive unsolicited marketing as *** is not based on an area codeWhen I called to ask for a manager to voice my concerns to, I was sent in loops and told I am not able to talk to a manager and a manager will not call me back.
Regards,
*** ***

On behalf of Once Driven, I would like to apologize for the inconvenience to Mr***. In my response on 10/9/2015, I stated that Mr*** phone number was added to the Do-Not-Call database. After further review, I neglected to submit that request on 10/9/2015. Subsequently, Mr*** was contacted on 10/16/by Once Driven. This afternoonI personally entered Mr***'s phone number ((937) 572-0826) in to the Once Driven Do-Not-Call database. Mr*** will not be contacted again. Again, I apologize for this oversight, and apologize for any inconvenience to Mr***.Sincerely,*** ***Customer Service Manager